Name: Hyannis Harbor
Address: Ocean Street, Hyannis, 02601, US

2/10

Poor

24 Jul 2026

Cody

Shower drain clogged
Comforter was dirty
A pool view room had no view of the pool whatsoever
The climate control doesn't disperse air well
Found makeup from the guest before us in the room.
Cable reception was scrambled
Only 1 elevator for the whole property on the far side of where we stayed with an impossible route to get to your car
The deadbolt on the door wouldn't engage

10/10

Exceptional

21 Jul 2026

Maureen

V

Family_with_children

10/10

Exceptional

20 Jul 2026

Jeffrey

Cannot beat the location , walking distance to restaurants and bars
Room was clean and the hotel is fairly quiet

Partner

10/10

Exceptional

20 Jul 2026

Shawn

Very clean

8/10

Excellent

18 Jul 2026

Sebastian

parking is too narrow , barely fit an SUV , restaurant options poor , but nice and clean hotel with a great location

Family_with_children

10/10

Exceptional

17 Jul 2026

JessicaLynn

Very impressive. Our stay was a dream! Staff was super nice, the hotel was very clean! The pools were both super clean and well maintained. Definitely will visit again.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Mary Ellen

Room was immaculate. There are 5 restaurants nearby ,2 at the hotel. The pool was awesome. The hotel is right in the heart of hyannis harbor. We enjoyed our 2 night stay!

10/10

Exceptional

12 Jul 2026

Guilherme

Best Hotel ,clean everything perfect.,,
Be there soon

Family

10/10

Exceptional

11 Jul 2026

Kai

Very nice clean room - happy with our stay for 5 people .

Family_with_children

10/10

Exceptional

10 Jul 2026

John

The folks were great,!!!!

Partner

8/10

Excellent

09 Jul 2026

Laura

Balcony had a view of the parking lot….

10/10

Exceptional

09 Jul 2026

Lisa

The hotel was perfect. Centrally located near main street (shopping and restaurants) the ferry to Nantucket and Martha’s Vineyard was across the street

Family

10/10

Exceptional

09 Jul 2026

Rose

The room was spacious, comfortable and clean, but my favorite thing about my stay was how friendly and helpful the staff were.
Thank you for a wonderful experience

Self

8/10

Excellent

09 Jul 2026

April

Nothing great front desk took too long when checking I ln

10/10

Exceptional

08 Jul 2026

krystle

Absolutely everything was beautiful. Comfortable bed, super soft pillows. The overall style of this place is exactly what you want in a Cape Cod resort.

Partner

8/10

Excellent

08 Jul 2026

Antonio

They over charged me and nobody could figure that out!

Family_with_children

6/10

Pleasant

07 Jul 2026

Laura

Toilet didn’t empty upon flushing. Staff plunged it but still didn’t flush next day. Alarm on clock went off at 6am… those were unpleasant and controllable but the rest was ok.

6/10

Pleasant

06 Jul 2026

Shauna

Charging customers to park their cars is definitely unusual. They allow ferry patrons use car park for a fee, so they also charge hotel customers, I didn’t see that mentioned when booking . I was woken at 3.30 am as a dumpster below my window was being emptied. I booked a room for 5, two adults and 3 tweens, we were given a room with one king and one pull out couch so it was a tight squeeze. Pool is only open 9am-9pm. Tweens would have liked it open a little later.
Hotel is very clean with laundry facilities and in a nice area so it was disappointing to have room facing out into the hotel back yard full for trash/dumpsters and storage.

10/10

Exceptional

06 Jul 2026

Samantha

This hotel feels like a small resort tucked away by the Hyannis harbor. It is a bit of a walk from Main St (15min) but still totally doable. Parking is a little crazy (understandably, as it's a prime location) and it's important for guests to know to take their room key with them when they leave, as it is needed to exit the parking lot. There is a key dropbox at the gate. If you forget your key in the room, there is a button to buzz the front desk to operate the gate. Otherwise, the pool and hot tub are amazing, the rooms are large and modern, everything is impeccably clean, and the Bluewater Grille on site has delicious food and drink options. My only complaint was I couldn't get a frozen pina colada (I wanted one because the vibe by the pool is so relaxing and fun!). We will definitely be making this our new annual spot at the Cape.

Family_with_children

10/10

Exceptional

04 Jul 2026

Rachel

great location and great place

Friends

2/10

Poor

04 Jul 2026

Mark

extra fees were excessive with no explanation as to what they were for.
the building I stayed in was recently remodeled and floor under carpet sagged and was uneven when walking around the room. walls were thin enough to hear conversations in the next room as if the other party was in the same room. was put on hold for half an hour 2 times when trying to find out the reason for the fees. finally got no explanation. check in was at 4 and after getting there at 5 the hallways were still piled with laundry from previous guests. other guests were extremly noisy and their children were allowed to run and scream up and down the hallways for hours until after 9pm.

Partner

10/10

Exceptional

01 Jul 2026

Brett

We had a great stay. Alicia at the front desk was excellent servicing us with our every need while we were there, she’s very pleasant and super helpful. All the other staff were also friendly that we interacted with. The property was clean and well kept, room was cozy l aside from a small hiccup with one of the bed sheets that was a little dirty. That was replaced with no problem when brought to Alicia’s attention. Would stay here again

Partner

8/10

Excellent

30 Jun 2026

Patricia

The common areas were clean and welcoming. The room was clean and very comfortable. The staff were very pleasant and helpful.

Self

4/10

Poor

30 Jun 2026

Karen

Very expensive for what you get. I will go with the positive first. Location is great! Walkable to downtown and food options. Marina right outside the building. Beds were decent. Now for the not so great. The building is old and rundown. The internal stairs don’t seem to code. We had to push the doors with force to get them open. The place smells musty. The microwave is downstairs in a community room. Big bags of laundry sitting in the hallways when cleaning crew is working. My average nightly rate was 300 a night. Expected more…

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

tyler

A pipe broke and my car was hit in parking lot

Partner

10/10

Exceptional

29 Jun 2026

Bruna Milhomem

Excellent !!

6/10

Pleasant

28 Jun 2026

Joelene

The pool and hot tub were great. Staff for the most part pleasant. But you can hear every foot step, every jumping of you're in bottom floor. I would ask for top floor if ever to stay again.

Family_with_children

6/10

Pleasant

27 Jun 2026

Justine

Overall, the resort is beautiful and we had a great stay. However, the rooms could use a bit more attention and maintenance. When we arrived, our refrigerator wasn’t working, but after we called the front desk, someone came promptly to replace it. The balcony door was very difficult to open, and the shower door wouldn’t close properly, likely because the floor wasn’t level. While these issues didn’t ruin our stay, the rooms would benefit from some upgrades and better upkeep.

Family

4/10

Poor

24 Jun 2026

has

hot tub isn’t clean. i don’t like this hotel

Family_with_children

2/10

Poor

22 Jun 2026

Davit

This hotel doesn’t match the reality. Booked for one night, and was supposed to check in at 4PM, my room was not ready until 5:20PM. Front desk said that if you book your stay 10 days in advance you have a free parking otherwise $28 per night, but where should people know that 10 day period information from ?

Went to outdoor pool at 6PM, and it was all rainy and cold, for some reason the indoor pool was closed and they had no intentions of opening it due to the short staff. One hotel staff member said “We don’t usually open the indoor pool unless customers complain the front desk” I was like what do you mean, why should someone complain about something if it was stated as included in the reservation? The outdoor pool was overall clean, but both hot tubs were very dirty.

We came to this place to relax for a day and because of its pictures we saw online, nice outdoor and indoor pool area in the pictures, but unfortunately you can’t be happy with a place where you get a late check-in and no place to swim.

Friends

4/10

Poor

22 Jun 2026

Chris

Indoor pool closed front deck at 4:30 was backed up for check in. Was loud early am and we left at 8:30 am. First floor rooms not good people /kids running above u

Family

2/10

Poor

19 Jun 2026

Robert

I was not allowed to check in because I lost my Jet Blue card driving to the hotel, they would not allow check in even though I had prepaid the accommodation fee for the room on the day. I would like to pursue getting a refund, I would appreciate your help. Thank you

Self

2/10

Poor

16 Jun 2026

Vanessa

My husband and I have been coming to this hotel every year and have always enjoyed our stays, which is why this year’s experience was so disappointing.
First, I want to recognize Bah at the front desk. She was kind, professional, and genuinely tried to help us. Unfortunately, the manager, Shennae, did not allow her to assist further. Bah was the only bright spot during an otherwise frustrating stay.
I understand that the pool restaurant is operated separately, but guests should be informed at check-in that it is closed Monday through Wednesday. There were signs around the pool saying outside food and drinks were not allowed, yet by 11 a.m. many guests, including my husband and me, were waiting for the restaurant to open because nobody had informed us it would remain closed.
I came here to relax, not to leave the pool area and carry food and drinks from elsewhere. Because of this experience, I requested a refund for the following night and was even willing to pay the cancellation fee. Bah tried to help, but Manager Shennae responded rudely, said the situation was not their fault, and refused to work with us.
As someone who works in the restaurant and hospitality industry, I understand that problems happen. However, this is not how guests should be treated. Empathy and communication are essential.
After many years of returning, this was by far our worst experience. Sadly, because of how this situation was handled, we will not be coming back.

Partner

10/10

Exceptional

15 Jun 2026

Brittany

I have now been to this property twice for a lil staycation getaway and I love it! The pool is perfection for a relaxing afternoon and when the Bluewater Grille is open it is so easy to grab drinks and snacks poolside. The location is wonderful with easy walkable access to some beaches and to Main St for restaurants, cafes, and bars.

The only downside is if you have someone staying above you that is a late night owl who stomps around like an elephant because you can hear it all.

I would certainly come back to stay again! It’s like a little oasis without having to go too far. And absolutely grab dinner at Añejo because it is the best!

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

DJ

Very nice hotel. Convenient location right at the port.

Business

8/10

Excellent

12 Jun 2026

Hui

My room was not cleaned and not sure why. Other than it, it’s a pleasant stay in this hotel. The best is the location for us as we take two ferries, and the ferry station is right cross street.

Family_with_children

6/10

Pleasant

12 Jun 2026

Chihchung

I booked a pool-view room for a two-night stay, but because we checked in late the first night, we were assigned to room #106. The room was located directly under the stairway with no view at all, and it was right next to the main entry door, which made a loud slamming sound every time someone used it.

The front desk clerk left a message for the manager regarding the issue, but unfortunately, no one ever reached out to us the next day to offer a room switch. I was disappointed to pay for a premium view and receive a noisy, viewless room with no follow-up.

10/10

Exceptional

12 Jun 2026

Marlena

Overall a pleasurable experience. Loved the indoor & outdoor pool amenities

Self

10/10

Exceptional

12 Jun 2026

Emma

Nice stay!

8/10

Excellent

09 Jun 2026

Eileen

Great location to the ferries to Nantucket and Martha's Vineyard, as well as to Main Street with many eateries and bars. Hotel was good. Some issues with the room(toilet, bed too close to wall, noise from The Break restaurant). Ask for different room if not satisfied. Parking fees include in rates which was nice.

Partner

10/10

Exceptional

07 Jun 2026

mary

This is our third time staying here and has spoilt us for anywhere else. Definitely a little pricey but worth it.

Family

6/10

Pleasant

06 Jun 2026

Ronan

Tv didn’t work for the 4 nights we stayed.
They made one bed but not the other

Business

8/10

Excellent

04 Jun 2026

WAYNE M FONG

Room was clean. Staff was friendly. Conveniently located near Marina with numerous good restaurants nearby.

Partner

8/10

Excellent

03 Jun 2026

Prasanna N

Location is great.

Family

10/10

Exceptional

02 Jun 2026

Malene

Wonderful spacious room and bathroom . Comfy bed and so clean. Great location to walk into town or grab the ferry to Nantucket ! Cheerful and welcoming staff

Friends

4/10

Poor

02 Jun 2026

Dianne

The hotel itself was clean and well maintained and the staff was nice at the front desk. However they charged a hefty \"resort fee\" for use of the pools, parking and \"free\" coffee. Most hotels offer free parking and coffee. Use of the pools should be included in the cost of the hotel room. The indoor pool and hot tub were not available for the 4 days we were there. The weather was horrid - 55 degrees and they told us the outdoor pool was open. Who wants to go in the pool when it's 55 degrees outside? They never have both pools open at the same time. We were 3 sisters staying in a double room. They only gave us enough towels and robes for 2. The table in the room only seats 2 comfortably and there really wasn't an area outside that we could sit to play games or get take out. I would not stay here again. The bars and restaurants were way overpriced but comparable to other places in the area. The whole area is overpriced.

Friends_and_family Family

8/10

Excellent

31 May 2026

Eva

Very polite and helpful staff, clean and spacious rooms, great pools and hot tubs. Nice outdoor space with lots to do on-site including delicious restaurants.

Partner

4/10

Poor

30 May 2026

Nolan

I rarely leave negative reviews, but our experience here was disappointing enough that I feel obligated to share it.

On our first full day, my fiancée and I left the room around 10:00 AM. When we returned at approximately 3:00 PM, the room still had not been cleaned. At 3:20 PM, we called the front desk and specifically requested housekeeping. We were assured the room would be serviced, and because we wanted to be accommodating, we left the room again so housekeeping could access it. We even received a callback confirming the request.

We spent the next hour and a half on the patio waiting, assuming the room was being cleaned. Around 4:45 PM, I checked the room and found that nothing had been done. At 5:00 PM, I spoke with the front desk, where an employee confirmed a housekeeping request had been entered around 3:30 PM and said someone would be there shortly. At that point, the situation became stressful because we had dinner reservations and needed to get ready. The room was finally cleaned around 5:30 PM—more than two hours after our initial request.

Later that evening, we asked for a couple of bottles of water and were told that guests only receive two complimentary bottles for their entire stay and must purchase any additional water from the vending machine. Fortunately, another employee, whom I believe was named Nick, stepped in and was extremely helpful.

The bathroom also felt less than clean, and the shower caddy was visibly rusty. Spend extra $ if staying in Hyann

Partner

10/10

Exceptional

30 May 2026

Yarima

We only used the hotel room and had breakfast at the restaurant. The cleanliness is impeccable, and the breakfasts are spectacular.

Family

10/10

Exceptional

29 May 2026

LEONORE

The staff are friendly & profe

10/10

Exceptional

28 May 2026

Grace

The location is amazing. Across from ferry, close to great restaurants and shops.

Family

8/10

Excellent

27 May 2026

Zhaneta

Great location and comfortable rooms!

Family_with_children

10/10

Exceptional

25 May 2026

Richard

Very clean and exceptionally appointed rooms in a nautical setting...wonderful harbor location.

Business Self

10/10

Exceptional

24 May 2026

Anthony

Location and convenience along with gated parking were nice with great proximity to Nantucket ferries.

Partner

10/10

Exceptional

24 May 2026

Mia

Everything was absolutely perfect will definitely be back!!

Friends

8/10

Excellent

22 May 2026

Lesley

Liked the parking.
Wish the pool and hot tub were open later.
Great location

Self

10/10

Exceptional

18 May 2026

Mariasol

Our stay was absolutely wonderful. I have no complaints or notes. We can’t wait to return and have more time to enjoy the amenities.

Family

8/10

Excellent

18 May 2026

Kathleen

View of harbor from our patio deck was lovely.

Partner

10/10

Exceptional

17 May 2026

SANDRA

After an unexpected detour to Hyannis we found this hotel. Staff was very friendly and helpful.

Partner

10/10

Exceptional

05 May 2026

Michele

Being in the hospitality industry, I found the staff to be exceptional. They were Friendly and welcoming. I will definitely be staying there again.

Business Self

6/10

Pleasant

01 May 2026

Maider

Estaba cerrado el restaurante y el bar, aún no han abierto la piscina lo cual fue muy decepcionante y creo que algunas zonas necesitan de más cuidado.

Partner

6/10

Pleasant

28 Apr 2026

Heidi

When we checked in, the woman at the front desk seemed indifferent. She checked us in and handed me the keys, but didn’t provide any information about the hotel, such as where the pool or hot tub was located, what time checkout was, or any breakfast suggestions. Nothing at all. We booked the Premium room for that hotel and found we were facing a wall, no view even though the hotel is by the water. I went back downstairs to ask if there might be a room with a view, but before I could do that, the same woman who checked us in appeared distracted with \"other work\" even though I was the only person at the desk hoping to speak to someone. I eventually had the opportunity of receiving her attention after standing there for almost 10 minutes. She said she would check. It took almost anothe 10 minutes for her to tell me \"no\". So I stood there for 20 minutes in total with no consolation.

When we eventually found the hot tub, it was far too hot. Two other guests there said the same thing and couldn’t use it either. It was unsafe to sit in for more than a minute at most.

The most frustrating part was trying to take a nap on Saturday. Between 3:00 pm and 5:00pm housekeeping sounded like she was slamming drawers and throwing hangers or something. I peeked my head out to see what was going on. I never saw her, but the housekeeping cart only moved 6 feet in 2 hours for 2 rooms . She spent all that time in the two rooms near us making so much noise. Never heard a vacuum cleaner.

Partner

10/10

Exceptional

25 Apr 2026

Robert

It was off-season, but staff was always available, informative, and professional

Family

10/10

Exceptional

23 Apr 2026

Kathryn

Super nice front desk staff. Thank you

10/10

Exceptional

28 Mar 2026

Janie

Needs to have a coffee pot in the room

Self

10/10

Exceptional

25 Mar 2026

Jill

Love this hotel!!

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Steven

Very nice stay, however the bed was very hard, and the pillows were too soft.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Megan

We loved our stay here! It was quiet, the staff was lovely, the room was mostly clean, the bed was very comfortable, and the room was very spacious. The only issues we had was that the extra blanket in the room was kind of gross so we requested a new one which they promptly brought us, and the vent on the AC/heater needs a thorough cleaning. Otherwise we love the place! The on-site restaurant was excellent! We would definitely stay here again!

Partner

4/10

Poor

16 Mar 2026

Montgomery

Indoor pool and hot tub closed for the Season? even though its Indoors? This makes absolutely no sense and I would not have booked it If I had known this. Practically none of the amenities mentioned and they are still charging for them even though they aren't actually available. Ridiculous

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Jane

We enjoy staying at this hotel - we stay there every year in March. ☺

Partner

4/10

Poor

02 Mar 2026

Sarah

During a hurricane the hotel lost all power for multiple days. There were no back-up generators, no access to food. The staff did not provide the Islander discount and refused any discount or refund for the second night that we cancelled after learning another hotel did in fact have a generator, heat and food. Zero customer service, not friendly, no interest in answering questions. Meanwhile, the guests pooled together and helped each other with finding food and coffee off site during 80 mph winds and blizzard conditions. The staff barely engaged or offered assistance. They ordered themselves food and picked it up during the storm without offering any help to the guests. The hotel was clean and nice, but the staff were useless.

Family_with_children

2/10

Poor

28 Feb 2026

Kathleen

I spent two nights in the cold and dark with no heat, power, hot water. I realize it was a terrible winter storm and everyone was without power, but I paid an amenity fee, too??? Geez. I got ripped off.

Self

10/10

Exceptional

26 Feb 2026

Jon

Great experience

10/10

Exceptional

22 Feb 2026

Mara

Clean room, helpful front desk.

6/10

Pleasant

17 Feb 2026

Judith

First off I booked for a king size room with balcony & harbor view.
When we arrived they don’t tell you most of the hotel is not being used.
There are no harbor views or balconies only Juliette balconies that overlook the parking lot.
We were pretty disappointed. Hot water is not hot it is luke warm!! Would we stay here again- absolutely not!

Partner

10/10

Exceptional

17 Feb 2026

Shannon

Very cute hotel directly across from the ferry. You can keep you car in the parking lot there while you take the ferry across. Great breakfast place across the street!

Partner

10/10

Exceptional

14 Feb 2026

Kathleen

Front desk staff courteous and professional; room was stylish and well appointed.

Leisure Partner

2/10

Poor

03 Feb 2026

sean

Room had no hot water mentioned it to the manager and of course they said when we left the next day that there was hot water. This is the second time we had to place. It is very convenient and a lot of people stay there because of the ferry, but I do not suggest it and the manager is absolutely horrible in Expedia. Also did nothing to help.

10/10

Exceptional

02 Feb 2026

Sean

Great all around

10/10

Exceptional

23 Jan 2026

Justin

Room was clean, bed was super comfortable

6/10

Pleasant

20 Jan 2026

Westervelt

The room was nice but all amenities were not open (indoor pool gym etc) and they still charged and 40 amenity fee. They said it was for the Keurig coffee and parking which is free on the street.

10/10

Exceptional

07 Jan 2026

NORMA

Very friendly staff, The room was very clean and welcoming it felt very comfortable like I was back in Paris.

8/10

Excellent

03 Jan 2026

Juliana

The room was nice and the staff was friendly.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Larry

Yes

Leisure Family

10/10

Exceptional

30 Dec 2025

Mary

Lovely stay! One of the best hotels to stay in Hyannis.

10/10

Exceptional

15 Dec 2025

mary

I’ve been to this hotel before. Its lovely.

Leisure

6/10

Pleasant

15 Dec 2025

Kristen A

Room was clean
Should offer access to movie channels .. basic tv : no bueno

Leisure Partner

10/10

Exceptional

15 Dec 2025

Peter

yes

Leisure Friends

10/10

Exceptional

08 Dec 2025

Mounir

Amazing place

Leisure Partner

10/10

Exceptional

06 Dec 2025

Jose

Perfect hotel

Partner

10/10

Exceptional

30 Nov 2025

Robert

Yes

2/10

Poor

28 Nov 2025

Cristian

All the pools were closed indoor and outdoor. And nothing to do there. Everything was closed.

Business Partner

6/10

Pleasant

27 Nov 2025

susan

Staff courteous. One of the reason we came here to a beach resort was for the pool and hot tub for a get away and the pool is closed!

Leisure Family

10/10

Exceptional

18 Nov 2025

Joao

Very clean, staff friendly and all amenities were great!

Leisure Partner

10/10

Exceptional

17 Nov 2025

Jesus

Yes the room was absolutely spotless Great Staff perfect area to relax near front desk and to bad the restaurant and the pool was close for the season but we look from out side and looks amazing I know the price we get was affordable for us because the end of the season but my family and I will love the get a chance on the summer to stay there hopefully we get some sale rates thumbs up for the Hyannis Harbor Hotel. Ps. my grandson can stop talking about it.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Richard

Well maintained, friendly staff, and conveniently across the street from the island ferries.

Leisure Self

10/10

Exceptional

07 Nov 2025

Robert

Clean room. Temperature comfortable