DoubleTree Suites by Hilton Anaheim Res

DoubleTree Suites by Hilton Anaheim Res - Conv Ctr

United States , Los Angeles - CA
ANAHEIM, 2085 South Harbor Blvd.
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100 reviews shown

8/10

Excellent

30 Jun 2026

Viviana

comfortable stay. close to disney

6/10

Pleasant

30 Jun 2026

Nathalie

Overall an okay hotel if you plan to visit Disneyland. Pricing and location are very good, rooms are spacious and have all the necessities and the breakfast buffet is great. Parking onsite is a bit overpriced ($30). However the onsite restaurant is very small and looks a bit run down, dark and not very welcoming. Also the staff told us they were going to close early like 8:30/9 because it was very slow so we had to rush and we were the only one. The pool is small and gets over crowded quickly. So overall nice for a stay that’s mostly about being outside.

Friends

10/10

Exceptional

30 Jun 2026

Junis

Mark Burns at the Doubletree was great clean great customer service. I would definitely come back and stay here again.

Family_with_children

6/10

Pleasant

29 Jun 2026

Yolanda

I did not like the room, the cleaning staff did not clean well, the property is out dated and I was not informed about not having a television during to renovation until I arrived at the property.

Family

6/10

Pleasant

28 Jun 2026

Mike

We had no television because they upgraded to smart tv

Partner

10/10

Exceptional

28 Jun 2026

Yvette

everything was great. I just didn’t receive my deposit back, which was weird.

10/10

Exceptional

28 Jun 2026

Simmone

Everything was great

Family

10/10

Exceptional

28 Jun 2026

Angela

We loved it all!

Family_with_children

10/10

Exceptional

26 Jun 2026

Brenda

From checking in to room service every day everything was absolutely great. Amazing experience will definitely be there again next year. Thank you for your hospitality.

Family_with_children

2/10

Poor

26 Jun 2026

Laura

Overall, it was not the experience I was expecting. I reserved a two bedroom queen bedroom suite. There was a bug in my Mini mouse ears I had left on top of one of the couches. When I put the Mini ears on the roach looking bug fell on my bangs and I panicked. When I let the hotel know, they sent someone to check the room and I was told they found a “spider.” They stated the room was sprayed. The couches where not comfortable. For the price I paid and the hotel ratings, I expected better quality. To make the experience worse, they charged me $142.51 extra on my credit card. When I called to inquire about this charge, I was placed on hold for 33 minutes. When the agent finally answered, I was told the charge was a restaurant fee. I never ate at the restaurant(she specified it was not the breakfast buffet, but the hotel restaurant). I explained this to the agent, she said I would have to speak with a manager. I asked to be transferred and she stated the manager would be back on Monday. It is ridiculous they won’t have a manager on site for 3 days. I will be disputing this charge. I am very disappointed with this experience, the ratings where deceitful, I do not recommend this hotel. For the price of the stay, I am disappointed with this experience/quality of customer service.

Family_with_children

4/10

Poor

25 Jun 2026

Dollie

It was kind of clean. The pillowcase for the let out sofa was not clean it had brown spots on it.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Ernie

Nice stay

Family_with_children

2/10

Poor

24 Jun 2026

Arturo

Terrible hotel, terrible service; I can't understand how it has 4 stars.
How is it possible to arrive and be told you won't have a TV during your stay, and that if you don't like it, you can cancel your reservation—without being offered any kind of assistance?

Family

10/10

Exceptional

24 Jun 2026

Yolanda

Excelente location. Rooms are specious and staff are very helpful. The warm cookies are a plus.

Partner

10/10

Exceptional

24 Jun 2026

Angela

The overall quality was excellent. Not a bad thing to say about it. Would come back again.

Family_with_children

2/10

Poor

24 Jun 2026

Daniel

Poorly maintained property and horrible at managing service guest recovery with no cable all weekend

Self

2/10

Poor

23 Jun 2026

Eva

As we checked in the desk person let us know all cable was down. Not operating.
It would not come on till the next week. We like to rest and order movies. So we canceled and left the hotel. I’m expecting a refund from Expedia

10/10

Exceptional

23 Jun 2026

Vanessa

The place was very well kept! And CLEAN!

Family_with_children

2/10

Poor

23 Jun 2026

Tamara

My family and I stayed at the DoubleTree by Hilton in Los Angeles this past weekend while my son attended his first travel basketball tournament. Unfortunately, our experience was disappointing from start to finish. A few days before our stay, I called the hotel to ask about early check-in. I was told that checking in before 11:00 a.m. would cost $25, but that I could check in at 12:00 p.m. at no charge. Based on that information, I planned accordingly. When we arrived around 9:00 a.m., I confirmed with the front desk agent that early check-in would be $25 and was told that a room should be ready soon. She suggested I wait nearby, so I did. After waiting about 40 minutes, I checked back and was told the room still wasn't ready. We left to get breakfast and returned later, only to be told once again that the room was being prepared. After waiting even longer, it was nearly noon, and I asked whether the room would actually be available since there was no point paying for early check-in anymore. At that point, I was told that early check-in was actually 1:00 p.m., contradicting the information I had been given over the phone. To make matters worse, the front desk agent took my name and phone number and said she would contact me when the room was ready. She then disappeared from the desk and never followed up. I eventually had to speak with a manager about the situation. The condition of the hotel itself was also disappointing. The showers had visible rust, the beds felt old.

Family_with_children

10/10

Exceptional

21 Jun 2026

Dawn

Nice stay!

Family_with_children

4/10

Poor

21 Jun 2026

Guillermo

We've stayed at this hotel plenty of times in the past and it has always beem greatbut this time around it was a little unpleasant and it may not seem like a big issue but justbthe fact of not informing the guest before hand is what kinda got under my skin, ALL of their tv's were down due to renovations. Again it's not that big of an issue but at least inform the ppl prior to making a reservation especially if we have kids, how are we suppose to keep them busy for 2 days. Im not asking for discounts or anything special all i would like is a notice prior to getting the room that way we have options

Friends_and_family Family

2/10

Poor

21 Jun 2026

Jeffery

unbelieveable, checked in to a 100.00 PER DAY deposit, and informed SORRY no TV. 2 days and it doesnt even turn on. Should be at least a particle refund. No maid service but will bring clean towels, that didnt happen either! Do better Hilton, this was unacceptable

Self

6/10

Pleasant

16 Jun 2026

CLAUDIA

Ok rooms, needs cleaning

6/10

Pleasant

16 Jun 2026

Jose

Stayed here the night before our Disneyland day and when we arrived we were welcome with great hospitality the hotel looked very clean.
It was in a great location close to Disney within walking distance or driving.
Now when we stayed the cable wasn’t working at all contacted the front desk and they inform me that their cable wasn’t not functioning at the moment. That was very unfortunate because we came with kids and before bed they typically watch tv to wire down

8/10

Excellent

15 Jun 2026

Patrice

I stayed at this hotel to attend a convention in Anaheim. The hotel was well kept and within walking distance. The cable was not working but they compensated with complimentary parking.

Family

10/10

Exceptional

15 Jun 2026

yasniel

Good

2/10

Poor

15 Jun 2026

Brooke

We arrived and the hotel alerted us that they were having some renovations which would mean their cable would be out. They offered us a free breakfast(one day), which was a subpar Buffet as compensation for no cable. A few days into our stay, they gave us a piece of paper saying that the water would be out from 10 AM to 4 PM the next day. When Expedia tried to get some kind of compensation for this, they told them that they had already gave us the free breakfast. The breakfast was compensation for the cable being out. Which made the gay they said a lie. Very shady hotel. I would’ve stayed at this hotel again if it weren’t for the dishonesty and randomly not even being able to go to the bathroom for six hours one day with no notice before check in. If you don’t like random unpleasant surprises, don’t stay at this hotel.

Family_with_children

4/10

Poor

14 Jun 2026

Julio

No tv that sucked it was really loud outside because the gas station

Partner

10/10

Exceptional

14 Jun 2026

Lowell

Breakfast is an overpriced continental minus the waffles. Service was excellent.

Family

4/10

Poor

14 Jun 2026

Rachael

Pretty hotel and very clean. Tv wasn’t working, staff wasn’t helpful at all and the shower head was made for a shorter person. Had to grab the shower head and hold it in one hand and shower with the other. Not helpful at all.

Partner

10/10

Exceptional

14 Jun 2026

Virginia

Hot tub and location

Family_with_children

8/10

Excellent

13 Jun 2026

Deanna

Wonderful location. Reasonable parking cost compared to others in the area. Staff was very kind and helpful. Room was very outdated but clean. For a nice clean room and bathroom and place to lay my head, it was perfect.

Family

6/10

Pleasant

13 Jun 2026

Samuel

There was no connection for the TV. A heads up from the hotel would have been nice!
Overall everything was fine.

Partner

6/10

Pleasant

12 Jun 2026

Martin

Not having cable & water to shower half the day was a bummer

Family_with_children

2/10

Poor

12 Jun 2026

Chad

No cable tv. Also water was off for hours and we weren't told about it. Also doing construction work during the day making it real noisy. Worst part of my trip. Messed my whole vacation plans up.

Family_with_children

10/10

Exceptional

12 Jun 2026

Catherine

Good property close to Disneyland. Room was very spacious. Beds are a little too stiff, but overall still a good stay.

Family_with_children

10/10

Exceptional

12 Jun 2026

Xiong

The staff were friendly upon check in. Our room was clean and linens were clean. Hotel’s automated text system keeps the communication great. Gotta love those chocolate chip cookies!

Business Family

6/10

Pleasant

09 Jun 2026

David

During our last stay at the property the TV didn’t work all weekend long. It was a tremendous inconvenience.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Charles

Everything was great!

Family_with_children

2/10

Poor

09 Jun 2026

Hector

No tv no water to take shower staff lie about give better room they not due anything. But experience with my family vacation Expedia and the hotel show be due something give some money back or extra credit

Family_with_children

4/10

Poor

09 Jun 2026

Ian

The TV was out. Traveling with 3 children under 6, that is a must for me. Construction was on the floor above us, so really no sleeping in. One of the days they needed to be in our room from noon to 3 pm, so we had to be out. Shuttle to the park was no longer going. So no it wasn’t a good stay.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

jaime

Yes I would return for sure

Family_with_children

10/10

Exceptional

08 Jun 2026

Vanessa

Will definitely stay again ,

Family

6/10

Pleasant

08 Jun 2026

Angela

The hotel was ok. When I checked in they never mentioned that the TV was not working. Staff was pretty friendly.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Yolanda

Excellent customer service

Self

4/10

Poor

08 Jun 2026

Chris

Tv was not working. No tv during our stay.

Family_with_children

2/10

Poor

07 Jun 2026

Theresa

No television. No continental breakfast. No shuttle to Disneyland. Long long long walk to Disneyland. I was charged WAY more than what Expedia quote was.

Family_with_children

6/10

Pleasant

07 Jun 2026

Emily

It was clean however the tv wasn’t working they had a cable outage during this our stay.

Family_with_children

10/10

Exceptional

06 Jun 2026

Abril

The staff was helpful. The room was okay.

Partner

2/10

Poor

06 Jun 2026

Aseem

I would strongly recommend avoiding this hotel.

The property is in very poor condition and appears badly maintained. The carpets look extremely old, and overall cleanliness was far below what I would expect from a Hilton-branded hotel.

I had a 3-night stay, and problems started almost immediately. Within five minutes of checking into my room, I discovered a broken light bulb and several lights that were not working. After reporting the issue to the front desk, I had to wait approximately 40 minutes to be moved to another room. At check-in, I was also informed that the cable TV service was not working and that the hotel had no estimate for when it would be fixed. It remained unavailable for my entire 3-night stay.

The replacement room was still very dirty. I found eye-drop bottles left behind by previous guests in three different locations, which made me question whether the room had been properly cleaned at all.

The air conditioning failed twice during my stay, including once in the middle of the night, requiring an engineer to come and repair it. The refrigerator was also not working. When the engineer inspected it, he found a large pool of water inside. He explained that a previous guest had left a bottle in the freezer that had burst and caused the issue. When I asked whether housekeeping checks these things before assigning rooms, he simply smiled and said nothing.

Overall, this was one of the worst hotel experiences I have had.

Partner

6/10

Pleasant

06 Jun 2026

Riza

Check in and out was fast, bed was comfy. Lighter ambience, updated wall paper or paint and carpet would have been a plus and better shower

Partner

10/10

Exceptional

06 Jun 2026

Jesus

Costumer service was excellent

Family_with_children

6/10

Pleasant

05 Jun 2026

JAMES

What i didn't Luke was surprising 30 dollars extra daily for parking car.

Self

6/10

Pleasant

05 Jun 2026

Thomas C.

We had no water available for the entire day on June 4 due to maintenance, which was extremely inconvenient. There was no compensation offered for this major disruption.

In addition, the TV service was down for our entire stay. Traveling with family, having access to television was important, and it was disappointing that the system was never restored. Overall, these issues had a significant impact on our experience.

Family_with_children

8/10

Excellent

04 Jun 2026

Jason

Nice hotel very clean they are making a few updates. Great location quiet as well.

Family_with_children

2/10

Poor

04 Jun 2026

Maneesha

Shower was horrible le. TV cable was not peeling my entire 5 day stay. No compensation. Staff was not helpful. Hotel manager does not strive in customer service.

Family

10/10

Exceptional

03 Jun 2026

Tiffany

Clean rooms friendly staff

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Liza

Excellent location, clean room, friendly staff incl security guard, food good & cookies delicious as always..

Family_with_children

10/10

Exceptional

02 Jun 2026

Raymond

It’s interesting because I’m a Hilton Honors member and still get a better deal through Expedia , as far as this property goes it’s well kept and all the staff were amazing.

Family

10/10

Exceptional

02 Jun 2026

Leidy

Fue buena estancia , limpio con una vista linda a la ciudad muy cerca de todas las embajadas.

Partner

4/10

Poor

01 Jun 2026

Thomas

No tv service. Sparse amenities. Disputed charges…customer service had no record of my stay, which is ironic as you are asking for a review.

Self

10/10

Exceptional

01 Jun 2026

Wayne

Good location to get around Disneylands theme parks. It lakes about good 10 minutes walking to Disneyland shuttle parking.

Family_with_children

8/10

Excellent

31 May 2026

Joelle

Overall it was a great stay. Pillows were a little soft and bed was a little squeaky but still pretty comfortable.

2/10

Poor

31 May 2026

aial

We stayed here the week prior which was great. This time we had no tv service and were told by the front desk that it was a spectrum outage which was BS! I had two small kids with no tv for the entire weekend. Additionally the hot water fluctuates while taking showers. Will never stay here again

Family_with_children

10/10

Exceptional

31 May 2026

Adrian

Great service!

Family_with_children

4/10

Poor

31 May 2026

Brendan Allen

The staff was friendly at check in, however once in my room, the two tvs didnt work. I was told that hopefully the tvs would work soon. I have young kids to entertain while we prepare for Disneyland. This is vital for our prace of mind. But thats not all. We found a woman's girdle in the room. And we call for two days to get extra pillows. Also no shampoo/conditioner/body wash was filled during our stay, and no refills on toilet paper. I am very disappointed considering we stayed before and had better service.

Family_with_children

8/10

Excellent

30 May 2026

Jackie

They do not have a shuttle to take you to Disneyland. There was no tv for the we stated there.

Family_with_children

10/10

Exceptional

30 May 2026

Marilyn

Excellent stay close to disneyland very convenient and professional staff.

Family

6/10

Pleasant

30 May 2026

Andrew

Checked in for one night as we were visiting friends. Walls are thin so we heard everything from the neighboring room. Toilet was running all night as well. Came back to the hotel late and were too tired to call front desk. I ended up fixing the running toilet myself. Also there was no cable and there were no smart TVs. Building feels old and worn down.

Partner

10/10

Exceptional

30 May 2026

Ara

Rooms are nice and clean but one of the staff was not very helpful. She also did not offer us the complimentary cookies but she did to the people who checked in after I did.

Family_with_children

6/10

Pleasant

30 May 2026

ROSA PEZZAT DE

No es un buen hotel, para el precio

Family

10/10

Exceptional

30 May 2026

Marchon

Clean

Self

10/10

Exceptional

30 May 2026

venessa

Clean and great space

Family_with_children

8/10

Excellent

29 May 2026

Patricia

The room was big and we'll laid out. The bed was comfy and clean. The only reason for the drop in star is the cable for the television did not work at all at the hotel.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Brandi

Slow check in process
Excited to see updates on our next stay

Friends_and_family Family

10/10

Exceptional

28 May 2026

Melina

Loved our stay! We will definitely be back!!

Family_with_children

4/10

Poor

28 May 2026

Malcolm

Tv didn't work, the digital key option didn't work and the young man behind the desk didn't really seem too interested in helping me resolve the issue. They didn't communicate the issue with the tv, I had to find out by trying to watch tv. I checked out earlier just because I didn't really care to stay there any longer than I needed to.

Self

10/10

Exceptional

27 May 2026

Taren

I had a great stay at the DoubleTree in Anaheim! This was my second time staying here and once again the hotel was very clean, comfortable, and welcoming. The staff was especially helpful and kind throughout our stay, which made the experience even better. The location was also super convenient for our trip.

My only concern was that my daughter seemed to have an allergic reaction to something in the room, and I’m hoping it definitely was not bed bugs. Aside from that, we had a positive experience overall and would still consider staying again in the future.

Family_with_children

6/10

Pleasant

26 May 2026

Jaqueline

When we were checking in they notified us that they were doing construction in our room above us and did not have another room available. We were woken up early by loud noises from the construction. I asked if they were able to do anything to change us or compensate for the inconvenience and they just gave me a cookie. Also there is a parking fee that is higher than stated on the Expedia app.

Friends

10/10

Exceptional

26 May 2026

Carol

We loved our stay here. It was so convenient to everything. The restaurant was delicious and the fresh cookies everyday were the best.

Friends

10/10

Exceptional

26 May 2026

Ronaldo

Excellent stay from start to finish. The hotel was very clean, the rooms were nice and comfortable, and the staff was friendly and helpful throughout my visit. Everything was well maintained and made for a relaxing experience. I would definitely stay here again and highly recommend it to anyone looking for a great place to stay.

Partner

4/10

Poor

25 May 2026

Jessica

Room was clean but we were miss informed and over charged

Family

8/10

Excellent

24 May 2026

aial

The toilet was running all night

Family_with_children

10/10

Exceptional

24 May 2026

Vanessa

The room was nice and clean

Friends

10/10

Exceptional

24 May 2026

Robyn

Everything was great - clean rooms, property, friendly and helpful staff, convenient location, restaurant on premises, close to all attractions

Family

10/10

Exceptional

23 May 2026

Jason

Nice property close to Disney.

Family

6/10

Pleasant

22 May 2026

james

I did not like the parking fees, tourism fees, occupancy tax, and a list of other fees and taxes.

10/10

Exceptional

22 May 2026

Kevin

Great hotel walkable to Disneyland easy great location will come back again

Friends_and_family Family

10/10

Exceptional

22 May 2026

Camille

Very nice place to stay

Friends

10/10

Exceptional

21 May 2026

Kwa'Wayne

Had a very lovely stay at DoubleTree Suites by Hilton Anaheim Resort. The resort was clean and offered great amenities including restaurants, a coffee shop, pool, and fitness center. The staff was very pleasant and helpful throughout my stay. The room was very clean, and housekeeping stayed on point with fresh towels and making the bed daily. My only suggestion would be updating the bathtub and shower head, as they seem a bit outdated and could use replacement soon. Overall, it was a great stay and I would definitely return.

Self

10/10

Exceptional

21 May 2026

Catherine

We have been to Disneyland about 10 times over the past 2 years. As a result, we have stayed at a bunch of different properties in the Disneyland area. The Doubletree is easily our favorite, and we always look for availability here first. The staff at the front desk is consistently friendly and helpful--more so than even the Hilton Anaheim at the Convention Center, and definitely better than any other big hotel chain. The rooms are spacious, clean, comfortable, and thoughtfully-designed and outfitted. The rates are always reasonable. The warm cookies upon check-in are amazing.

My only concern is that this last trip (yesterday), there were signs in the elevator saying that the hotel was being renovated to become more modern. I hope the renovation does not sterilize the charm and comfort of the hotel, the way Hilton Anaheim did. Right now, the Doubletree is just perfect.

Partner

10/10

Exceptional

20 May 2026

Tania

Third time staying here perfect and quiet like always. Staff is always friendly & we had a new renovated room! Loved it

Partner

10/10

Exceptional

20 May 2026

Nelly

Excellent cleaning very good staff

10/10

Exceptional

19 May 2026

Michael

Clean room, staff was amazing

10/10

Exceptional

19 May 2026

ROBERT

The front desk staff is always pleasant! Love the cookies !!

10/10

Exceptional

19 May 2026

Joan

The staff was kind and welcoming. After a long day at Disneyland before a late check-in it was refreshing to be greeted with warm chocolate chip cookies and a quick and efficient process

6/10

Pleasant

18 May 2026

Sherel

Need to Be updated

Family_with_children

10/10

Exceptional

18 May 2026

Marq

Great hotel and great room. Would definitely stay here again.

Partner

8/10

Excellent

18 May 2026

Leah

Great for families. Only down fall is the REDICULOUS amount of a deposit they take. It’s over kill. Was more then our stay.

Family_with_children

10/10

Exceptional

18 May 2026

ROHN

Other than the construction noise on the floor above, at the crack of dawn, everything was fine.

Room nice, but can their be a serious consideration to change out the out dated & worn sofa sleepers? Felt like I was sleeping on a FEMA cart.

Family_with_children