Name: Anaheim Portofino Inn Suites
Address: 1831 S Harbor Blvd, Anaheim, 92802, US

2/10

Poor

06 Aug 2026

Brandon

I would pick a different property to stay at. From the pictures it seems amazing, when you get there it’s chaos. No where to park, the housekeeping staff doesn’t clean your room and I also watched a front desk staff give a room to a couple that just arrived and when they went to the room they thought they’d be staying in it was already occupied by another guest who was in the room laying in bed. It’s obvious that this property needs more training and right now they are just doing the bare minimum. Wouldn’t recommend it at all. Yes it’s convenient to Disney’s location but it’s not worth having a bad vacation for.

10/10

Exceptional

05 Aug 2026

Modesto

I check in late because me and my family went to Disney first and finish the parade I call the front desk very help full and they make sure I still have my room even thoe I’m late I check in 1am everything is great highly recommended

10/10

Exceptional

05 Aug 2026

Dominic

Good hotel

4/10

Poor

05 Aug 2026

Candis

This is one of those you get what you pay for, price was OK. Stayed there about 20 years ago when I took my kids to Disneyland don’t recall it being too bad. Rooms have not been updated since then clearly…very outdated old and sofa bed was terrible. Rooms literally had dollar store type of rugs all over. Not sure if it was to hide the carpet or to give it a theme.

2/10

Poor

05 Aug 2026

Paramjit

dirty smell in rooms..... firstly parking was free but then they charged. elevator was not working. disgusting experience i would not recommend anyone to go there.

6/10

Pleasant

05 Aug 2026

Sarah

The room was clean and pretty decent but once you got to the hallway to get to your room, it was really hot, like if they had the heater on rather than the AC. I also think I forgot my phone and I still haven’t heard back from them letting me know if the manager who’s in charge of housekeeping has found it. And I had booked my stay in July 4th weekend. Other than that, it was a nice stay.

10/10

Exceptional

04 Aug 2026

Karen

From the moment we checked in, we are greeted with a smiling face and is easy check-in. After a long day travel Anaheim Portofino makes you feel welcome and makes your trip easy. Everything is smooth. The room is clean. I’ve stayed several times and I won’t stay anywhere else when I’m in town. It’s perfect. I’ve got grandkids and the suites are awesome.

2/10

Poor

04 Aug 2026

Bianca

If I could give this hotel 0 stars, I would.
Our one-night stay was absolutely horrible from beginning to end. We reserved a deluxe room with two queen beds but were instead given a room with only one king bed. The room had a pullout sofa, but when I went to set it up, there were no clean sheets or bedding. The bedding that was in the cabinet looked like it had already been used and simply rolled up. As a result, my entire family had to squeeze into one king-size bed for the night. To make matters worse, we found a live cockroach in the bathroom. The shower wouldn't drain, and the toilet barely flushed. Parking was another disaster. I spent over 40 minutes trying to find a parking space, and I wasn't the only guest dealing with the issue. There were about 20 other guests also unable to find parking. We were told to park at the hotel next door and pay an additional $50, which was completely unacceptable. I spent hours going back and forth to the front desk trying to get these issues resolved. At checkout, an employee apologized for our experience and told me to request a full refund because of everything we had endured. I followed that advice, but now the property is refusing to honor what their employee told us and does not want to issue the full refund they said we would receive. This was one of the worst hotel experiences I've ever had. Between the incorrect room, unsanitary conditions, broken bathroom fixtures, lack of parking, and poor customer service afterward.

10/10

Exceptional

03 Aug 2026

Artavazd

Everything is good 👍👍👍👍

8/10

Excellent

03 Aug 2026

Jordanna

We tried this hotel for the first time because of the distance from the park and the option for the second room/space with a bunk bed. Honestly, two queen beds would have been fine. The bed was not very comfortable. We did like the inside doors with hallway, vs. motel style entering from outside. We would go back if the price was right, but otherwise nothing super compelling to go there again.

8/10

Excellent

02 Aug 2026

Janel

Perfect walk to Disneyland. The rooms are not very updated but they’re nice enough. The staff were very friendly and helpful.

8/10

Excellent

30 Jul 2026

Teresa

We stayed in July for a few days. We had a great time in California visiting Disneyland and California Adventure. We still payed to park in Downtown Disney because the walk was too far for my nephews. The room was clean and the staff was helpful with selling us quarters to wash our laundry after our beach day. The pool area was nice and not too busy for being July.

4/10

Poor

29 Jul 2026

Michael

It’s a tired hotel, with worn out facilities, low security, missing things like a safe. House keeping was every 3 days all in all close to Disney yes, great place to stay, no

4/10

Poor

29 Jul 2026

Valerie

The staff was friendly and I believe they were doing the best they could with what they have for poor working conditions, but unfortunately, even if you polish a turd, it's still a turd.
Our room never got below 75 degrees, we asked the front desk for a fan, which they did give us, but it only helped a little. The bathtub would back up wiht water during showers and the overall room felt dirty. I smelled weed coming thorugh the vents each night but it was faint so I am guessing the rooms below us smelled it worse.
The fridge and microwave were nice to have and the bed was comfortable.
The low hall widows were open without any screens or bars on them so that was dangerous. I imagine they must be low on guest servive employess because lots of rooms were leaving their garbage outside their rooms due to the rooms not being cleaned or garbages emptied. We saw a rat outside our entry way door by the over flowing garbage outside of the hotel too. They charge for parking and if you park in the overflow parking you get charged more. Even though the staff was nice and maintence checked on our room quickly to check the AC problem, we will never stay here again, despite it being a close walk to DL.

4/10

Poor

28 Jul 2026

Denielle

Not maintained or not deep cleaned. Strong smell.

10/10

Exceptional

27 Jul 2026

Karen

Fun stay with family of 6!

4/10

Poor

27 Jul 2026

Isabel

The room was outdated. Towels looked yellowish and no wash clothes were provided. The room had a weird stinchy smell to it. Parking was also limited.

8/10

Excellent

27 Jul 2026

Venezia

Staff was friendly. Room was big. Walkable to Disney 1 block. CVS and Walgreens just outside.
Parking was pricey.

8/10

Excellent

27 Jul 2026

AMANDA L

Pros: room layout was awesome and great for families, pool was lovely and temp was perfect, staff was friendly, location was great for Disney trip, staff made accessible accommodations and also had ECV rentals on property which was awesome. The kids LOVED having their \"own room\".

Cons: some worn down areas with mold like in the grout and edging at the top of the hot tub, elevator broke while we were there, hotel common areas were clean but had an unusual smell.

I would totally stay here again because it was nice overall. But it could use a little extra TLC around the edges.

10/10

Exceptional

26 Jul 2026

Crystal

Clean room, friendly staff, walking distance from the park. Only con was the extra fee for parking.

6/10

Pleasant

26 Jul 2026

Denise

Great place for the price and location.

6/10

Pleasant

25 Jul 2026

Karina

Salía olor a drenaje por la coladera del baño

10/10

Exceptional

24 Jul 2026

Andrew

The room was large and comfortable for 2 adults and 3 kids. We liked the microwave and mini fridge that were in the room. It was a pretty easy walk to Disney. CVS, Walgreens, and restaurants are just outside the hotel. Also, a very easy walk to the convention center.

8/10

Excellent

23 Jul 2026

Alfredo

The property is very clean and well maintained from the outside. The inside

6/10

Pleasant

23 Jul 2026

Sonia

I had an issue with my final invoice and called the hotel 7 times. Spoke with 2 staff members and they just kept putting me on hold which I ended
Up getting disconnected from them. They never fixed my issue or called back. The worst customer service support ever!

Also parking is horrible, especially when it’s check in time. My husband had to just drive around for 20 minutes until he found a spot.

4/10

Poor

22 Jul 2026

Patricia

We got there and we had a swap out rooms. As soon as we walked in, the room smelled like sewered. They had a hard time finding us a room. And when they found us one, they said were going to upgrade you but we would have to pay. I denied the upgrade. I won't be staying here again.

6/10

Pleasant

22 Jul 2026

Renee

We reserved a family suite and it more than suited our family of five. Is the room spacious yes but that is about it. As, long as you’re not spending time in the room and just going to the DLR, then it works. The rooms are dated, not well kept or clean. We were put in the secondary building across from the hotel with the lobby. The entrance to the building wasn’t very safe and there was no air in the elevators or any of the hallway floors. Would only stay again due to the price and proximity to the park. We interacted with several new staff members that were not too knowledgeable or helpful.

2/10

Poor

21 Jul 2026

Dana

The rooms were dirty with hair, food, and dead bugs in the beds. The AC did not work in one of the rooms that we were offered. Would not recommend.

Family_with_children

8/10

Excellent

21 Jul 2026

Nancy

This hotel is an older place, so the wear is evident. However, the rooms were clean and comfortable. The staff is excellent, going out of their way to accommodate our family's needs. We will happily stay here again. :)

Family_with_children

6/10

Pleasant

20 Jul 2026

Jessica

Walking distance to the parks is great. The rooms are okay

Family_with_children

10/10

Exceptional

20 Jul 2026

Travis

Very pleasant stay and a wonderful location for visiting Disneyland!

Partner

6/10

Pleasant

20 Jul 2026

Marisol

The carpet was disgustingly dirty and wet in front of the mini fridge. The bathroom wasn’t very clean as well. Everything was old and worn. The air conditioning didn’t work great and it was extremely loud. It was very Close to the entrance into Disneyland and that is the only reason we stayed here. The property around the hotel was well kept and there was good security there as well. We appreciated that.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Hector

Very outdated mattresses weee hard the place didn’t look very clean and very outdated televisions were not working

Family_with_children

4/10

Poor

20 Jul 2026

Angelina

I was very disappointed with my stay at this hotel and unfortunately would not recommend it.

Before arriving, I called to let the hotel know I would be checking in after 2:00 a.m. It was very difficult to reach the front desk, as I had to call multiple times before anyone answered. When I finally checked in, the gentleman working the front desk was not very welcoming. Instead of simply checking me in, he questioned whether I had actually called ahead and repeatedly asked who I had spoken with. I even offered to show him my call log. He then told me he would \"make an exception this time\" by giving me my room, but that he would not do it again, making it seem as though he was doing me a favor rather than honoring my reservation.

The room itself was outdated and in poor condition. Several of the lights, especially in the bathroom, did not work consistently. The room also had a noticeable musty, moldy smell and generally felt old and poorly maintained.

Our reservation was for six people, yet the room only had four towels, which was inconvenient.

Parking was another major issue. The hotel lot was completely full, and after driving around for about 20 minutes trying to find a space, I went back to the front desk. I was then told I could park in the parking garage—but no one had initially offered me the required parking pass. Had the front desk provided that information at check-in, it would have saved me a great deal of time and frustration.

Overall, this was not a pleasant.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Teresa

I could overlook the poor water pressure in the bathroom. Honestly, I wasn’t going to write a review. However…be warned…the parking situation is ridiculous! The property has a very small amount of spaces. They have a deal worked out with the hotel next door. However, that hotel was full, and the parking lot attendant said to park at the Sheraton, and they have to do this “all the time”. Uh…no. You pay $30 a night to park at the Portofino, and the pay $50 to park at the Sheraton???
We lucked out and a space opened up when we returned from the Sheraton. In the morning, a car was parked in both the entrance and exits from the garage and a staff member has to move it for me to exit.
No matter the budget, it’s a hard pass on this hotel.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Miranda

We love staying here. Its close enough to walk to the Disney parks and not a bad drive to all the southern Cali beaches.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Adali

Very good location, but the facilities are outdated. They could be much better if they were remodeled.

Family_with_children

10/10

Exceptional

17 Jul 2026

Ashleigh

Clean room

6/10

Pleasant

16 Jul 2026

Carmen Angelica

We traveled as a fam of 6 (5,8,9,16+2 adults) in a fam suite. Rooms were decent minus the sofa bed. The mattress had springs sticking out and the frame was coming apart. Bunk beds were also ok. Big gaps in between wall and bed. Fridge was ok and was on max but did NOT make our drinks ice cold. Carpet is very outdated, coming away from wall. Our phone in the room didnt work at all. It was good enough for the 2 days we stayed at Disney. One thing that did make us ICK was seeing a cockroach outside the building!! But that just might be an LA thing because we also seen one in DTDisney. Parking is VERY limited and tight space for us driving a bigger SUV.
We did LOVE the pool. I love that it started at 3 1/2 feet to 5ft. Loved the seating and lounging area around it. Staff was GREAT and accommodating too.

Family_with_children

2/10

Poor

15 Jul 2026

Angela

We checked into the hotel and did our normal bed check. We found small tiny bugs under the mattress. Some of the bugs were alive and some were dead. My husband and I were not 100% certain what kind of bugs these were but we collected a few and took them to the front desk in a cup. There were 3 workers at the front desk. We approached the gentleman and

6/10

Pleasant

14 Jul 2026

Ronnie J

Someone came into our room before we checked out unplugged all our stuff.
told us that we had to get out so that they could clean. our room didn’t look like it was vacuumed upon arrival. There was garbage in the room. We just picked it up though.. maybe not the cleanliest of hotels but decent service… cheaper rates, but not the cheapest. pretty outdated, but like I said, cheaper of the rates compare compared to hotels closer to Disney Disneyland..

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Michael

Location location location. It’s well within walking distance to the park, the rooms a quite spacious and the staff was great. We had a great experience at the Portifino.

Family_with_children

10/10

Exceptional

13 Jul 2026

Elizabeth

Room was really big. Loved having the bunk beds. Proximity to Disneyland was awesome! A quick 15 min walk. Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

nancy

The room was exceptionally clean, and the cleaning crew does an outstanding job.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Thuy

Would never stay here again no par

8/10

Excellent

11 Jul 2026

Abby

It would be helpful to have a long shallow table in the room to put stuff on.

It would also be helpful to have more towel hooks in the room.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jorge

Exelente

Family

8/10

Excellent

10 Jul 2026

Tiare

Room was clean and staff were friendly and helpful. It accommodating all of our needs and was in walking distance to convenience stores, eateries and amusement park.

Friends

6/10

Pleasant

10 Jul 2026

Amrik

I he to pay more than what hotel app said.

10/10

Exceptional

09 Jul 2026

Ruby

Great location for Disneyland

2/10

Poor

09 Jul 2026

Alejandra

Horrible hotel old smells disgusting

6/10

Pleasant

08 Jul 2026

AMBER

The hotel is in a good location, the rooms are large and spacious. The cleaning staff never came by once during my stay. There were no wash cloths provided. My garbages were overflowing. The water pressure and heat were terrible. I would not stay here again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jamie

Ice machine was broken
Hot tub fabulous it was so hot clean very nice

Family_with_children

8/10

Excellent

07 Jul 2026

amy

Just a normal hotel and easy access to Disneyland

Friends_and_family Family

4/10

Poor

05 Jul 2026

Amanda

The staff was awesome. The room was horrible it smelled like powder and off cleaning products. My husband has asthma and we had to book a near by hotel to get away from the masked musty smell. The air quality is awful.

Partner

8/10

Excellent

05 Jul 2026

Caitlin

great place for families. the family suite was perfect for us as the kids had their own space. a little outdated and the parking was not great but overall convenient with kids and close to disney parks.

Family_with_children

4/10

Poor

05 Jul 2026

Louis

Big Cockroaches
No staff to take care of them

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Brandon

Room was ok but lack certain toileteries and convenience. Hard mattress not very comfortable after long day in park. Dirty coffee maker. I didn’t care for the 4 pm check in time considering other nearby properties have 3pm. Not a horrible stay but I would not book again

Self

8/10

Excellent

05 Jul 2026

Christine

Parking was the only negative… we didn’t have any parking available to us on the first night, we had to park in the next hotel over and the second night was the same thing! Not convenient at all! And the order from the vent smells like sewage and musty…..

10/10

Exceptional

04 Jul 2026

Justin

Room was nice. Hotel convenient to all the restaurants

Self

10/10

Exceptional

02 Jul 2026

Zu

The room it was clean, but it has a weird smell

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Wendy

Bed was actually comfortable. Staff was very nice. Parking sucked and they charge for parking. It’s hot in the hotel hallways and it seems pretty outdated but all we did was sleep there so it was ok

Family_with_children

6/10

Pleasant

01 Jul 2026

Elliott

The building is extremely hot the is no ac in the hallways. It’s a really good price and can’t complain to much close to Disney and they are a good neighbor hotel. The one upside is the option to go to cvs or 7-11 really convenient

Family_with_children

10/10

Exceptional

01 Jul 2026

Stacy

Room was clean and comfortable

Friends_and_family Family

4/10

Poor

30 Jun 2026

Victoria

The hotel was not very clean, it smelled musty and they clean the rooms every other day. The furniture is extremely outdated. There is no breakfast included, make sure you plan on eating out for breakfast.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Derrick

We have stayed here many times. It's never been the best but the location and pricing made it a good choice for us. This time they have now decided to charge for parking(not mentioned in booking), an elevator was broken the whole time, someone tried to break into a guest car, our AC was not cold(happened 1 other trip too), and cleaning was subpar.

10/10

Exceptional

29 Jun 2026

Angela

I appreciated the easy check in and check out. The room was clean and worked well for family. The kids loved the bunk beds but the pull out couch could use a better mattress. The main bed was very comfortable. The AC worked well and water pressure in the shower was good. We did not use the pool but saw others enjoying it. Proximity is great to Disney, restaurants and CVS and Walgreens. Easy walking distance. Parking was easy.

Family_with_children

10/10

Exceptional

29 Jun 2026

Dominic

Great place for family!!

Family_with_children

6/10

Pleasant

29 Jun 2026

Khris

They had a balcony with plastic chairs. Room smelled old and mildewy. Elevator near room was out of order. No parking for check-in so many cars would block access to parking garage. Staff was friendly and helpful that was the only positive. Room A/C did not get as cold as one would like, thankfully balcony window allowed for cold night air to come however on a hot summer night room would not be comfortable. TV very small, with basic cable channels. No microwave in room, only on first floor. $35 parking in garage shared with another hotel. Overall not a good experience, would not stay there again.

Family_with_children

10/10

Exceptional

29 Jun 2026

Angel

Was an absolute blast

6/10

Pleasant

28 Jun 2026

Shanel

The room was outdated and could really use a face-lift, especially in the bathroom.
We were charged a daily 'resort' fee but nothing felt much like a resort. Your room isn't even cleaned daily.
The bathroom door squeaked so loudly.
It is close to the parks and the beds were comfy but I imagine thousands of people stay here per year, take a little $$ and upgrade the rooms.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Kimlaun

Staff was super friendly, would book again.

Family_with_children

10/10

Exceptional

28 Jun 2026

Cheyenne

We love the ease of checking in

Family_with_children

4/10

Poor

27 Jun 2026

David

The room smelled of mold and mildew. Smelled like a wet dog was in the room. Mattresses were thin and not comfortable. Furniture was old and severely worn. Bathroom was the same. Hallways smelled. Parking was a hassle. The place could really use a renovation and could be quite nice due to its location. Will not recommend this hotel.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Kyle

Everything was great at the hotel. The only thing I could complain about is the first sink attached to the vanity not the one in the bathroom with the tub and the toilet would back up when brushing your teeth. Pool was great hot tub was great and room was clean and comfortable. Tiffany was extremely helpful with getting a mobility scooter delivered and picked up from the property for me. It was the first time I had to use it and she went above and beyond. This is my go to place to stay whenever I come with my family unless it’s fully booked.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Mohammed

Not clean and no parking
It’s not good clean
Not clean
Not clean
Not clean

Family_with_children

8/10

Excellent

26 Jun 2026

Sue

The property is quite old. The rooms are outdated. Need to spruce the rooms up. The hallway smelled. Otherwise, OK

Family_with_children

10/10

Exceptional

25 Jun 2026

Chad

So easy for Disney. Easy parking and clean room

Family_with_children

10/10

Exceptional

25 Jun 2026

Elizabeth

Wonderful property close to the convention center and Disney parks.

Partner

10/10

Exceptional

24 Jun 2026

Tiffany

Right on the strip. Helpful staff. Clean rooms and property.

Family_with_children

6/10

Pleasant

23 Jun 2026

Larisaa J

Great location for walking to the parks! The family suites with the bunk beds are very outdated and smell badly. There were stains on the bedding and couch. The parking is also very limited and terrible.

Family_with_children

2/10

Poor

23 Jun 2026

T

When we got there the room we were given smelled like rotten blood and urine. I called the front desk and they sent someone to spray the drain. It made it worse smelling. After driving for 4.5 hrs all we wanted was to sleep. When I called the front desk back and demanded they change my room they left me on hold or what I thought was hold since he said \"hold on let me check\" he never came back to the line 15 mins later I got a call on my cell phone saying to come get our cards for another room.
The water smelled in both used, the hallways smelled of mildew
The front staff woman gave bad vibes they were rude and not friendly welcoming.
Even calling in advance to say we were gonna check in late and confirm that it was free parking because they changed to non free after I purchased my reservation.
All in all. Ive stayed in many hotels around this area for disney and this was by far the worst .. never again thats for sure

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Rigoberto

The room wasn’t that clean plus I think it needs an update. The good thing is that is not far from Disneyland.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Lori

There is no shuttle service to Disneyland park as advertised on the website.
There is no room service for food as advertised either. We used Door Dash.
There was no daily room cleaning. Coffee pot was a joke. Terrible coffee. The rooms badly need to be updated.

Family_with_children

8/10

Excellent

21 Jun 2026

Kay

The location is perfect to go to Disneyland. The room is great for a family with the bunkbeds.

Family_with_children

6/10

Pleasant

21 Jun 2026

Bobbie

You literally have to pay for not only the hotel room and fees but parking too… and at the end… surprise! More resort fees. The rooms are outdated and you have to request it to be cleaned or to get towels. Mattress on bunk bed had yellow stain… just wasn’t what we thought we were paying for. Pics online look way better and are a bit misleading. But it is a great location near Disney and a lot of restaurants and stores.

Family_with_children

6/10

Pleasant

20 Jun 2026

Sonia

We’ve stayed here for our past trips to Disney and staff is usually accommodating. We got in Wednesday evening, had a family suite. We called once to ask for towels and was told someone would bring them shortly. We called back a second time over an hour later and were told they were short staffed and if we can come and pick them up. This was now almost 11 and we were staying in the second building, we never went down and asked housekeeping when we seen them the next day if we can have more towels. She then brought them within 20 minutes. A family suite that sleeps 6+ should have more than 4 bath towels. We walked majority of our trip but the two times we needed to use the car we had to park in the parking garage and were told our room key would open it up when we left (after inserting ticket). Twice we had to call for service, tell them our room number, last name and which hotel we were staying to get out of parking garage.

Family_with_children

10/10

Exceptional

19 Jun 2026

Tuan

Good value. Walking distance to Disneyland.

Self

10/10

Exceptional

19 Jun 2026

Jenny

It was in a great location near Disney. It just needs to be updated a little and wish the sofa bed was more comfortable. Also was surprised they only clean rooms every 3 days. I do recommend this place because the price of the room was very reasonable.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Jahnnah

It took a while for the room to get warm, the carpets were dirty , and the bathroom was small and wasn’t maintained well. The gym and only one of each of the weights and it wasn’t air conditioned.

Family_with_children

10/10

Exceptional

19 Jun 2026

Fong

The room with bunk bed

Family_with_children

4/10

Poor

19 Jun 2026

Wendy

The room is in serious need of an upgrade and there was no shade in the kids room so the lights from outside shined thru! It is time to remodel the property ASAP! Also did not like how house keeping only cleaned the rooms every three days, won’t b staying here ever again unless it’s remodeled.

Family_with_children

10/10

Exceptional

17 Jun 2026

katherine

We love the Portofino. It’s perfect for family with kids and totally walkable to Disney!

Family_with_children

2/10

Poor

17 Jun 2026

Jose

This was by far the worst hotel stay I have ever experienced. The entire property smelled terrible from the moment we arrived. The room was old, dirty, and in very poor condition. Several things were broken, the furniture was worn out, and it felt like the hotel had not been properly maintained in years.

The bathroom had a strong unpleasant odor, the walls were dirty, and even the sofa bed was missing proper bedding. Nothing looked like the photos advertised online. For the price we paid, the condition of the hotel was completely unacceptable.

I was extremely disappointed and would not recommend this hotel to anyone. I would never stay here again.

Avoid this place if you expect a clean, comfortable, and well-maintained hotel.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Estrella

Good room. Nothing spectacular but it did the job.

Friends_and_family Family

4/10

Poor

16 Jun 2026

edward

Room was very old looking. Hall ways and room had a musty smell to them. Bathroom was very outdated, and old looking. You can hear everything in the hallways and light comes through the door bottom very bright. Room renovations are definitely needed.

Family_with_children

4/10

Poor

16 Jun 2026

Mayra

We booked a stay in the family suite at Portofino Inn for our niece’s first trip to Disneyland. Check-in went smoothly, and we were able to check in early for an additional $40, which we didn’t mind since we had been on the road since 5 a.m. with a one-year-old and a four-year-old.

From the outside, the hotel looked promising. The lobby was clean and had a pleasant smell, which initially gave a good impression. However, we were informed at check-in that our room was located in the other building across the parking lot. This building clearly needs some TLC and upgrades.

Once inside, the experience was disappointing. There was no pleasant smell in the hallways, and although we booked a family suite, the room was missing several basic amenities. We only had two towels provided, the refrigerator barely worked, and the bunk beds were missing pillows. One of the two toilet paper rolls was already empty, and we were only given one small bar of soap for two sinks.
The door to the building frequently jammed when entering and exiting. In the bathroom, the shower had visible lime and rust buildup, and the water pressure was extremely low—just a slow trickle.
Housekeeping is only provided every three days, which is understandable, but there were no towel racks in the room to hang used towels. We requested additional towels the next day, but after calling three times and never receiving them, we had to get towels from the pool area ourselves.
We also had an incident where our baby.....

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Norma

I checked late and I get the handicapped room I call early to them let know my time and I thinks is not fair when you do reservations and called and gave the room that’s not what I expected 😞

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Carlos

Prices changed from the previous year

Family_with_children

10/10

Exceptional

15 Jun 2026

Monica

Staff is amazing. Hotel is maintained clean and neat. Will definitely make future check in’s here at Portofino!!! Thank you!