Airport Suites Hotel

Trinidad & Tobago , Trinidad
PIARCO, 7 Factory Road Golden Grove
Show on Google | Map

100 reviews shown

8/10

Excellent

17 Mar 2026

Dianne

Great stay overall! The room was clean with plenty of storage, and the gated property made me feel very safe. Common areas were also well maintained. The food was excellent with authentic local flavour—my breakfast of bake and smoked herring was a generous portion, and the rice, dhal, and stew chicken for lunch was delicious.

What really made the stay outstanding was the staff—friendly, welcoming, and attentive. Special thanks to Neil, Vikash, and Sebastian for their exceptional service.

Just a note: the airport shuttle and brewed coffee come at an extra cost, which wasn’t clearly stated at booking. It would be helpful if this is updated to avoid surprises.

Overall, I would definitely stay here again!

Self

2/10

Poor

28 Feb 2026

Christophe

It’s ok for a lay over stop, not for a week vaca stay,

6/10

Pleasant

28 Feb 2026

Briana

Decent enough hotel. Improvements and repairs are needed. Room was clean but it's time for a new batch of bedding (few stains here and there). Good location near airport. Staff was friendly.

Family

2/10

Poor

28 Feb 2026

Randolph R

Bed was terrible, there was nothing around the area and someone tried to bust down my door when I was asleep. Should have just camped out at the airport

Self

6/10

Pleasant

28 Feb 2026

Nathanael

It’s an average hotel. The walls in the room can use a refresh, like new paint. The walkway from the entrance to the lobby also needs some attention (like repaving).

Overall, convenient location.

Business Self

6/10

Pleasant

26 Feb 2026

Mike

Staff courteous, room clean, noisy

2/10

Poor

22 Feb 2026

Aveeka

The room was not only boxy and small, but there was not much toiletries, there was a sewage smell, the sheets were thin, and the towels looked like they belong in the 1920’s. The staff was UNHELPFUL, lazy, and carefree with attitude. I asked for no room service one day of 5 days I stayed and they never came ANY days. I had to ask for toilet paper, more towels, extra sheets and I had to take my garbage out myself! I along with my friends went to have dinner in the dining area. And there was staff laying on the couch in the dark. He whispered that the dining hall is closed and then proceeds to say nevermind when I asked what he said. And don’t get me started on asking for a fork. These people told me the kitchen was closed. So I had my fried rice and potato salad with my hands. If you just need a place to stay, and rest your head, then great but don’t expect anything more. The owner has like 15 shuttle cars all parked with one bumboooooclat driver, that I always seemed to miss! So much potential in this place. But that staff needs to be replaced.

Partner

2/10

Poor

19 Feb 2026

Josanne

Very disappointed with the service and the refunding process. Had to make multiple calls to get a refund and was still charged for the night after being downgraded to a smaller room.
The room and hallway had a strong sewer scent upon arrival which was a big health concern for me.

Partner

2/10

Poor

19 Feb 2026

Sarah

The hotel had signs up saying no visitors to rooms, so it gives you an idea of the calibre of the place.
The hotel doesn't look like a hotel, it looks grubby and uninviting. It has a sign saying please wash your hands before entering but there is no soap in the dispenser.
The rooms are grim, and face a passageway both sides. I walked into the room which was open and had water splashed on the floor. The hotel staff were disinterested and sulky. The bed and linen were fine though.

Self

6/10

Pleasant

13 Feb 2026

Monica

Room had an odor but was clean

Business Self

6/10

Pleasant

12 Feb 2026

Kadedra Shakala R

The room was fairly decent and served its purpose for the one night we stayed. However, the bathroom was quite small in my opinion and could have been a bit more tidy. Also, I’m not sure if it was a general sewage issue in the area, but there was a very strong sewage smell that was quite pungent and irritated our sinuses during the few hours we were there. Other than that, the staff was very courteous, and the shuttle service was accommodating and convenient.

Business Family

10/10

Exceptional

11 Feb 2026

Errol

Clean room, decorated nicely. Spacious and bright. Ac was awesome. The team had it turned on prior so walking in was a blessing. Staff were friendly and helpful with local knowledge. The free shuttle is a huge plus alongside the checkout time. Kudos for anticipating needs. The team at the airport who called the shuttle were also a credit to the tourism product.

10/10

Exceptional

02 Feb 2026

Verlien

Arrived and found a clean room, the staff was nice. Stayed too short to test all the amenities. Close to the airport and complementary shuttle service.

Business_and_leisure Self

6/10

Pleasant

21 Jan 2026

Piotr

Basic rooms. Location close to the airport. Free shuttle bus to and from the airport. Quite a good pool. Unfortunately, the front desk lady couldn’t care less and clearly hates her job.

Partner

2/10

Poor

18 Jan 2026

Eshwar I

Amenities , dirty rooms

Business Self

4/10

Poor

17 Jan 2026

Mohan

Room , amenities

Leisure Family

8/10

Excellent

15 Jan 2026

Kelli-Grace

It was decent.

Family

6/10

Pleasant

08 Jan 2026

mika

We stayed for 1 night, but in the beginning of our stay we had to change our room three times. First room the floors were wet and previous guests left clothes and beers in the room. Second room, the a/c was leaking and there was a puddle in the room. Third room was okay but the beds are HARD. You can slap the bed and hear a hard noise. That’s how hard it is. But overall it’s an ok stay. Customer service was nice and responsive. Airport shuttle service was great.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Ching Yin

Shuttle is limited only sometimes of the day. If it's outside your service time you need to pay Us$10 for your shuttle

Our room had no window so no fresh air.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Sharmin

The Good
Helpful Staff: The staff members were very friendly and assisted us as much as they could during our stay.
Cleanliness: Upon arrival, the room itself was clean and well-maintained.
Areas for Improvement
Room Setup & Amenities: Although we booked for four people, the room was only stocked with two towels and three pillows. The space was also quite small for a group of our size.
Housekeeping Details: We found a leftover drink in the fridge from a previous guest, and there was a noticeable scent in the room (though it seemed to emanate from outside).
Maintenance: The pool area needed better morning maintenance; it was still dirty from the night before when we went to use it the next day.
Billing Communication: I received a receipt for a higher amount than what was originally booked and paid for. I sent an email to address this discrepancy, but never received a response.
Suggestions for Management
The room would benefit greatly from a few basic additions to improve the guest experience:
Kitchenette Essentials: Adding a microwave and a kettle would be very helpful.
Dining Basics: Providing basic teacups or mugs in the room would be a great touch for families.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Samantha

The room was great and the staf was very friendly. This is my second stay here and i will return.

Leisure Self

4/10

Poor

08 Dec 2025

Ching Yin

\"Free Shuttle\" is li

4/10

Poor

25 Nov 2025

Kalista

The room was ok ,but the door had no security lock or chain for individual security.

2/10

Poor

24 Nov 2025

Abhijeet

No they have limited shuttle. They aske us dollars for airports shuttle. And reception also talked rudely for 1 water bottles, very bad experience
Don't choose this hotels for stays.

2/10

Poor

23 Nov 2025

Roxan

The room seems very neglected. The sink in the bathroom and the shower did not drain properly.

Leisure Family

10/10

Exceptional

16 Nov 2025

Christian

Clean Room.

Business

4/10

Poor

05 Nov 2025

Ruiz

The front desk staff was not even friendly . They making so much noise in the lobby meanwhile my room was not far from the lobby ! Not even a chair in the room . The safe was not even working ! And is the first toilet i saw without a toilet rush

10/10

Exceptional

01 Nov 2025

Olivia

Short trip but was very accommodating, minimalistic features in room, chill and safe.

Leisure Family

2/10

Poor

23 Oct 2025

Tomika

No water on the property! No breakfast, lunch was available for sale. Wont stay there again. They charged you for tea in the lobby

Leisure Family

6/10

Pleasant

21 Oct 2025

Clifton

good for overnight transit stops

Business

8/10

Excellent

21 Oct 2025

Clifton

good stay for overnight transits

Business

10/10

Exceptional

19 Oct 2025

Mackisna

Quiet

Business Self

10/10

Exceptional

19 Oct 2025

Mackisna

Lovely place to be

Business Self

10/10

Exceptional

17 Oct 2025

Mackisna

Lovely staff very friendly. Two ladies at the front desk and also the gentleman. Housekeeping was friendly as well. I’ll surely stay again

Business

10/10

Exceptional

16 Oct 2025

Juan

Great service. Clean room. excellent location. Thank you so much

Business Self

2/10

Poor

15 Oct 2025

Larissa

I did not stay, i booked in and booked out within hours and it wasn't a pleasant stay at all

Leisure Partner

8/10

Excellent

30 Sep 2025

DWIGHT

Elevator from lobby to upper floors. Large lobby area. Food available (breakfast lunch dinner)
Shuttle services to and from airport free. Friendly and attentive staff.
Maybe a choice by guest but no wash cloths or face towel just a bath towel. No chair in the room to use the table/desk
Otherwise it is suitable for my overnight stay. And clean sheets znd comfortable bed

Business_and_leisure Self

10/10

Exceptional

30 Sep 2025

Shawnette

Clean room and good service.

Self

6/10

Pleasant

27 Sep 2025

Terrence

Area around the place nasty

2/10

Poor

22 Sep 2025

Mandley

Cancelled due to being in Hospital with pneuno.

6/10

Pleasant

21 Sep 2025

Darcia S

It was right there

Business_and_leisure Family

8/10

Excellent

19 Sep 2025

Vanessa

The hotel was convenient to the airport. The room was very small, but we were only there for a few hours in between flights so it met our needs.

Partner

2/10

Poor

17 Sep 2025

Jessel

Some staff steal our personal belongings, they didn’t even clean the room.

Leisure Friends

2/10

Poor

17 Sep 2025

Alyssa

WARNING: BED BUGS. They do not care at all that they have bed bugs in their mattresses.

I booked Airport Suites Hotel through Expedia and had one of the worst hotel experiences I’ve ever encountered.

I booked in Canadian currency, but the hotel switched the charge to USD without my authorization and billed my card incorrectly. I had to contact Expedia to get the difference refunded.

The staff at the desk were uninviting and gave off the impression that we were bothering them when speaking to them.

Requests for extra towels were refused. Only one towel per guest. There were no hand towels and no wash cloths in the room; I had to specifically ask for them. And I only got wash cloths, no hand towels.

The rooms were poorly maintained. no hooks for towels, no toilet paper holder, and rooms were not cleaned unless specifically requested. So I would only get fresh towels when the rooms were cleaned.

Worst of all, my mother ended up with bed bug bites all over her body from her hotel bed. Because of this, we had to cut our stay short. We are now dealing with the added stress and cost of making sure we don’t bring bed bugs home in our luggage or clothing. I advised the hotel and they didn't even flinch at the concern. I contacted Expedia for a refund and its not going well.

This property is unsafe, unsanitary, and dishonest in its billing practices. Avoid this hotel!! I hope Expedia reconsiders whether it should even be listed on their site

Leisure Family

2/10

Poor

13 Sep 2025

Charles

I booked a stay here via Expedia. When arrived at the hotel, they said I’ve missed my check in and the dates were wrong. I showed them my booking and the correct dates on the Expedia App. They refused to help me sort out the issue wanted to pay for no show (entire cost of the stay)and make another booking. When I asked for a Manager to assist, the notion was refused. I kept my cool and I asked for Taxi to find other accommodations elsewhere. They refused to call a taxi and I was left to walk to another hotel. Trinidad and Tobago is not necessarily a safe place and it was definitely a terrible experience overall. I would not recommend.

8/10

Excellent

11 Sep 2025

Melvin

No trashcan in the room and the towels had stains on them, the room and the area surrounding the property is clean. I would stay there again.

Business Partner

8/10

Excellent

10 Sep 2025

Samantha

Good place for a quick overnight layover

Business Self

8/10

Excellent

06 Sep 2025

Crystal

It was very last min for my family and I and they were available.

Business_and_leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Arun

10/10

Exceptional

27 Aug 2025

Chester

It’s convenience.

Business_and_leisure Partner

10/10

Exceptional

26 Aug 2025

mylin

Wonderful convenient comfortable location to stay indoors or travel out of the hotel ,pool had swim up bar which.was closed during my stay however it was there ,kitchen for quick meals ...maybe a little attention to small house keeping details minor stuff like towels refills of products overall I would stay again .

8/10

Excellent

26 Aug 2025

Yash

Close to the airport but shuttle services are not frequent. Overall for 1 night it was ok for me.

Leisure Self

6/10

Pleasant

24 Aug 2025

Shellyann

The pick up and drop of service is a sure plus. For a hotel they could provide more room service in terms of tidying rooms. The room was equipped with a small refrigerator however the freezer compartments was not clean also they could provide better towels. Otherwis a great stay easy to move around ..a bit noisy at night with other guest

Leisure Family

10/10

Exceptional

19 Aug 2025

Nequan

Beautiful service

10/10

Exceptional

19 Aug 2025

Nequan

Really nice service

10/10

Exceptional

05 Aug 2025

Sian

The staff was extremely friendly, made the stay very enjoyable, it was a very comfortable stay

Leisure Family_with_children

8/10

Excellent

03 Aug 2025

Dwight

Spend one night only. Will be back.

Family_with_children

6/10

Pleasant

30 Jul 2025

Khanisha

The staff is the best. And the food is top notch. The bedroom and bathroom facilities need a little updating.

Leisure Family_with_children

2/10

Poor

29 Jul 2025

Roberto

Very bad, never come back

4/10

Poor

22 Jul 2025

Dwight

I liked that it was close to the airport,what I didn't like was staff attitude and the fact that the room walls aren't sound proof,there were other guests in other rooms that were making lots of noise and it affected our sleep!

Business_and_leisure Partner

10/10

Exceptional

19 Jul 2025

Benelli

Early check-in

Business_and_leisure Family_with_children

6/10

Pleasant

30 Jun 2025

Sheniel

There were no door sweeps under the doors so you could hear everything from the halls, mosquitoes flew in from under the door. There were no bathroom mats or mats in front the bed which are basic room amenities to avoid slip and falls. Despite this the staff was very friendly and approachable.

Business_and_leisure Self

8/10

Excellent

14 Jun 2025

Kevon

Nice property quite and relaxing

6/10

Pleasant

12 Jun 2025

Derek

The staff was very friendly.

Leisure Self

8/10

Excellent

08 May 2025

Michael

I had to stay overnight for a layover. It was good enough to stay for one day and had no problems. They offer free shuttle rides to the airport at specific times. But If it's out of that time frame, it's a charge of $10.

Self

8/10

Excellent

02 May 2025

Danna

Rooms are clean and nice. Property looks safe

Leisure Partner

4/10

Poor

29 Apr 2025

Shervon

Staff save this place
I wish i was informed that there pool bar was closed and kitchen.

Business_and_leisure Family

4/10

Poor

22 Apr 2025

Marlon

Room was extremely small and window opened to hallway. Free shuttle from airport but $10 to return to the airport.

Leisure Family

10/10

Exceptional

22 Apr 2025

Keisha

The staff was friendly, courteous and the meals were delicious!

Leisure

2/10

Poor

19 Apr 2025

Kyle

I was here for a 24 hour layover.
This hotel has the worst food service and barely call it food
I sent it back and they did nothing in return.
I went hungry and just ate at the airport.

Leisure Self

4/10

Poor

12 Apr 2025

Steve

Poor amenities

The service was not up to stand , there were no face towel , no glasses or coffee in the
There were no hanger foe clothes , when ask was told they donot supply tbose thinga

You had to ask for water and towel
I donot tecommend this place to any one
Not foe rhw price yoy are paying .the bed are not queen size

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Donald

It’s securely protected, quiet and clean

10/10

Exceptional

03 Apr 2025

Neisha

I traveled from the US and had to make a last minute booking due to an emergency and the staff was very accommodating. My room was comfortable, clean and exactly what I needed during my stay. Very affordable and highly recommended 😊

Leisure Self

4/10

Poor

18 Mar 2025

Jamar

Security wasn’t attentive to the front gate. Room needs to be updated. Room door wasn’t align to the door frame

Leisure Self

4/10

Poor

14 Mar 2025

laknle

poor wi-fi service television content not good no local news poor quality rooms

Leisure Partner

6/10

Pleasant

12 Mar 2025

Verified traveler

I was comfortable but other guests very inconsiderate i think hotel need to remind guests there are others staying there as well

Rooms need windows that can open don't always want to be in air condition. One sided tint on windows so that curtains can be opened.

Upgrade the seating around the pool area.

Restaurant needed.

And taxi service as with experience some TTRS don't know the area and so unwilling to pick up from there.

Overall i was comfortable.

Staff very accommodating, approachable, the palce was clean. House keeping was always provided.

Self

4/10

Poor

10 Mar 2025

Selema

I could not check in 3pm like advertised but I was rushed to check out! And one lady was very rude!

10/10

Exceptional

08 Mar 2025

Quincy

Clean

Leisure Self

6/10

Pleasant

08 Mar 2025

Natalie

The surroundings are nice but the rooms are small, and was not ready when we arrived, the tv in our room was not working and the walls are not sound proof enough bc we were able to hear the couple next door from coughing to brushing his teeth, overall it’s a place for 1 or 2 nights stay..

Leisure Family

8/10

Excellent

19 Feb 2025

Preston

I will do this again.

10/10

Exceptional

18 Feb 2025

onett

Excellent stuff and communication. Very clean

10/10

Exceptional

09 Feb 2025

Josephine

The unavailability of food on ygr compound otherwise great stay

Leisure

10/10

Exceptional

05 Feb 2025

Tessa

Comfortable, affordable, convenient. Staff was very accommodating. Excellent customer service. We appreciated it.

Business_and_leisure Family

10/10

Exceptional

01 Feb 2025

Claude

Very good

Leisure Partner

10/10

Exceptional

29 Jan 2025

Rachelle

Clean room, airport shuttle was easy to coordinate. Staff were welcoming and friendly.

Leisure Friends

8/10

Excellent

29 Jan 2025

dwight

Wa great

Leisure Self

4/10

Poor

27 Jan 2025

Nardia

The staff at the front desk was very rude. I was not informed that the airport shuttle only operates at certain times for the return trip to the airport. Also there is a $15 USD minimum to purchase snacks - I was not informed of this prior to my stay either. These things NEED to be included on your website and on Expedia.com.

Leisure Self

6/10

Pleasant

26 Jan 2025

Gregory

While staff was great, the property needed much work. There were water leaks in the room and hallway. The rooms smelled old and dusty, needed a paint job and tiles were falling out of the pool. The seating next to the pool was not clean or looked inviting and parking was not good. Could also do with a better road to the entrance. Overall, I’ll give this establishment a 3/5 and that is only because staff was kind and very helpful. Will not return.

Leisure Self

8/10

Excellent

22 Jan 2025

Darcy

This place was a good value. 2 minute drive to the airport. Free airport shuttle. My room was very clean. They were super accommodating when I arrived early, and let me know when my room was ready. The pool is lovely. Lots of construction at the moment as they make improvements. Walking distance to a couple of mini marts and some food tents.

6/10

Pleasant

21 Jan 2025

JOCELYN

one can only get shuttle from
hotel to airport at certain fixed times of the day

Leisure Self

2/10

Poor

18 Jan 2025

Nkrumah

The place was not not cleaned properly.

Leisure Partner

6/10

Pleasant

06 Jan 2025

Thecla

Proximity to airport

2/10

Poor

04 Jan 2025

Dexter

Horrible

The hotel checked in another guest under my name without proper verification. No restaurant as advertised. The hotel market was underwhelming. This hotel is best suited for those who need an overnight stay close to the airport

Partner

8/10

Excellent

01 Jan 2025

Demisha

My family an I enjoyed our stay

10/10

Exceptional

23 Dec 2024

Nyasia

Good

2/10

Poor

13 Dec 2024

Klaus

No breakfast was available

8/10

Excellent

12 Dec 2024

Leonard

I liked how there are picking you up and dropping you off for free

Leisure Partner

8/10

Excellent

11 Dec 2024

Keishia

Was ok. Transportation was an asset

Leisure Partner

2/10

Poor

08 Dec 2024

Kester

No good

4/10

Poor

16 Nov 2024

Shabaka

Worst stay ever

Started off with a free shuttle to hotel which was messed up but didnt mind much as I was tired. Got to the hotel and checked and was directed to a room. My immediate thought was that the room was insecure as the door looked like it was fitted by a blind person with no hands. On entering the room I felt as though I was in a jail cell. No windows, wires hanging out the wall, a rotten cupboard and another Stevie Wonder door. On enquiry about the state of the room infound out that they advertise what is known as the deluxe room but actually place you in that dungeon looking room. At that point there was not much could do. The Ac worked so that was a bonus. The lady on reception was very apologetic so thank you but i will not recommend anyone staying there unless theres no other choice

Friends_and_family Family