Mistiq Gardens

6/10

Pleasant

31 May 2026

Sahara

The apartment was beautiful and the host communicated with us.


The only issue was the roof top pool was not open and the restaurant is closed.

Family_with_children

6/10

Pleasant

04 Feb 2026

Jose Eduardo Miranda

The room was clean but overnight small bugs were all over the kitchen counter.

It was disappointing to learn that there is no \"free beach shuttle\" as advertised in the amenities section. Administration said they would rectify the listing.

Security people at the front desk were very informative about transportation options. We learned of newer cheaper options.

External appearance and vegetation is very well kept. Common area cleaning staff were at work silently at 7:30am, the grounds looked great. 5 star on this topic.

Business Family

10/10

Exceptional

08 Jan 2026

Sean

Great stay, great location and great service! You can't go wrong with Mistiq!

8/10

Excellent

07 Nov 2025

Heather

The staff were great, they were very accommodating for our needs. We have a child in a wheelchair and her accessibility needs are where we had issues. I chose this condo because it has an elevator, pretty rare in Tulum. The interior doors are not wide enough for the wheelchair to go into the bedrooms or bathrooms. Fortunately the bedrooms have exterior doors we could use. My daughter had to go outside to go to the living area and/or her bedroom. My son's waller fit through the interior doors so we would balance my daughter an the small seat and wheel her into the bathroom for a shower. The shower is pretty narrow and we bought a plastic chair so she could sit to bathe. But the shower door swung inwards and we were unable to close it to bathe her so it was a bit of a wet mess. The last thing to mention is the pools, there is no lift to get in the pool and no handrails into it so my sons with cerebral palsy and use a walker were scared to get into the pool without complete support down the steps. Yes, these issues impact a small portion of tourists but I am finding that NO ONE gives any information relevant for our use and I am trying to change that. Would I stay here again? If it was just me , yes. Not with the kids though.

Leisure Family

6/10

Pleasant

18 Aug 2025

Theresa

We were without water and power for an entire day. It was very inconvenient. Restaurant opens late.

Leisure Friends

2/10

Poor

03 Aug 2025

Shawn

Now I waited all week to write this review. So I booked for a 6 night stay for 8 ppl, in total 3 bedroom 3 bath. Everything that could’ve went wrong WENT WRONG. From our flights being canceled to us missing a WHOLE day of our vacation. GRANTED that wasn’t the “stays” fault but wait there’s MORE. After being in 4 different states (delays and connecting flights) 21 plus hours later with 3 CHILDREN.. I receive a what’s app message stating that our stay has been MOVED due to electric issues… hmm.. okay. I’m trying to remain calm. They claim it would be the same thing just a different complex and area but same management. We agreed. At this point I have no choice. We get there and wasn’t even greeted properly. There were 3 towels for 8 people. NO bathroom mats except for one in the pent house apt. (Which they later brang grindingly a day later) And ALL the appliance was in Spanish. Electric stove/ washer dryer etc. the penthouse tiles for the pool was BROKEN and all over the place the kids could’ve clearly slipped while running wet. The grill was filthy! I’m talking water bugs everywhere (especially at night) Now when we reached out to the front desk to assist us we were met with anoyance and passive aggressive attitudes the young lady even said and I quote “ do they not have these washer/dryers In the states” and I replied YES BUT IN ENGLISH! Now this lady barely spoke English and still couldn’t translate to us …twice. she later had to call a man to do it over the phone. The

8/10

Excellent

22 Apr 2025

Meghann

The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!

Leisure Family

10/10

Exceptional

22 Apr 2025

Carlos

Nice place

Nice place to stay. Rent a car if you want to stay in this facility.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

ERIC

The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2025

Jon

All around very good

Leisure Family

8/10

Excellent

18 Mar 2025

Audrey

Positif: L’architecture du bâtiment est super belle avec ces nombreuses piscines. Que dire du restaurant sur le toit, c’était super bon et le service l’était tout autant. Le logement était spacieuse pour un loft. D’ailleurs ce dernier avait un accès direct à la piscine.

Négatif: La rue n’est pas pavée donc c’est poussiéreux sur la propriété. Et c’est difficile de circuler avec une voiture ou un scooter puisque la route de terre est très abîmée. Il est pratiquement impossible de se déplacer à pied puisque l’hébergement se trouve entre le centre ville et la plage (45 minutes).

Malgré ce dernier bémol nous avons adoré l’hébergement et Tulum en général. C’est un endroit à découvrir avant que ça soit bondé de touriste.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Alexander

Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof

Leisure Partner

8/10

Excellent

23 Dec 2024

Annie

Tulum condo

Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche.
Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer.
Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée.
En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Mohammed

Everything was amazing! The manager contacted me and everything I needed they provided me immediately

Leisure Family

8/10

Excellent

19 Nov 2024

christian

Beautiful condo

Business_and_leisure Family

2/10

Poor

27 Aug 2024

Christina

my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.

Leisure Friends

2/10

Poor

27 Aug 2024

Stanka

I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!

Leisure Family

10/10

Exceptional

08 Aug 2024

Emily

Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.

Leisure Family

10/10

Exceptional

17 Apr 2024

Erica

Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.

Leisure Friends

8/10

Excellent

16 Feb 2024

James

This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go.

We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!

Leisure Friends

2/10

Poor

29 Jan 2024

Rajvir

When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge

Leisure Friends

4/10

Poor

14 Sep 2023

Ruth

This property is beautiful and well maintained. It is far removed from town and there are no grocery store, shops or restaurants for about 2 miles. I received my check-in email 26 minutes before 3:00pm, the time to check-in. The property had 2 bath towels, 1 hand towel, one broom, one dustpan, 3 sponges and dish soap in a container that was specifically for sponge dispensing and couldn’t really wash hands with it since there was no hand soap or beach towels for the 5 pools on the property. I message Luis very early on the 2nd day of my stay and have yet to hear back on how to get these amenities that should have been included. Also, the water included was one 16oz bottle of water. The room had a very musty smell that even with open balcony doors would not subside.

Leisure Family

6/10

Pleasant

30 Jun 2023

Natalin Nicol

Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.

Leisure Family

6/10

Pleasant

27 May 2023

Horatio

Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous.

Leisure Friends

10/10

Exceptional

26 May 2023

Samantha

Peaceful, Beautiful Setting. Loved it!!

Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor
Loved everything at this property.
We stayed in a loft suite. Loved it
Staff is friendly and your located in between the ocean and el centro.

Partner

10/10

Exceptional

21 May 2023

Ana Carolina

The apartment was in perfect condition, we had a great experience overall
The amenities were great too, the pools and surroundings were always cleaned

Everybody was very helpful and friendly

Friends_and_family Family

2/10

Poor

14 May 2023

Mark

Booked the property, arrived no access code provided, could not contact the hotel. Ended up having to get another hotel at midnight. No refund provided, just a pack of lies.

8/10

Excellent

14 May 2023

Elle

The property and units itself were gorgeous and completely reasonable price. The big and main disappointment was the lack of communication beforehand. These are individually owned units so I’m not blaming the property as a whole but the check in process was confusing which almost caused us to cancel our reservation (which we couldn’t get refunded for). We were told that we would be sent an email with check in instructions 48 hours before check in. I got no email. I was coming from 2 hours away with no idea if I’d even have a place to stay. I called the property 5 times but only got an answer twice, both times we were hung up on when we asked about the email
(I don’t think whoever answered understood what we were asking) We took a gamble and came anyway where security asked for our apartment number and I didn’t know since we were never given an email. He then gave me a QR code that sent me to a WhatsApp to who I think was a receptionist. He then gave me my check in information very quickly and it was no longer an issue. Funny enough, I got sent the check in info to my email the day I checked out. So overall the property and units are gorgeous and affordable, I think we just got unlucky with the communication.Tulum in general is gorgeous and recently booming with tourism which means there is a lot of construction everywhere you go which didn’t bother us at all but good to know.

Leisure Partner

8/10

Excellent

13 May 2023

Verified traveler

Beautiful. Peaceful

Business Self

10/10

Exceptional

11 May 2023

Ramon De La Rosa

I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs.

Leisure Friends

8/10

Excellent

21 Apr 2023

tyreuna

We stayed at this hotel for a total of 5 days. I highly recommend using Google maps when commuting ! The hotel is in the middle of nowhere with dirt roads with a lot of potholes and NO street lights. So be cautious when driving at night!


Before arriving we received an email of what apartment was assigned to us and when we could check-in. We had to check in twice ! The first check-in spot gave us wristbands . The second check-in is where we received our key .

The apartment looks EXACTLY like the photos ! In the fridge they give complimentary water ! Even had a washer in dryer with cleaning supplies in our room! The bathroom is to die for. The shower water gets hot after a certain amount of time of being in there (20-25 minutes. ). There were beach towels AND regular towels provided. Not washcloths though.

There was one tv in our room and we could connect to YouTube , Hulu , Netflix ,etc.

The cons I can say is that there aren’t enough outlets in the room, and the wifi isn’t that great. There’s also construction going on but it didn’t bother us much because we were barely in the room . Also and the parking garage, someone has to manually open the entrance gate and exit gate everytime. There were times where we had to open and close the gates ourselves !


Besides all of that the hotel was pretty nice. Not too far from the strips of clubs, restaurants of Tulum. Everything local was a 10-17 minute trip !

Leisure Friends

8/10

Excellent

01 Feb 2023

Alessandra

This Property is absolutely worth the price. Make sure you got your own mobility cause the location is not the best. Some Rooms are very good and some Rooms are OK, do you gotts be lucky with this. I recommend to Book a bigger one.

Leisure Partner

2/10

Poor

10 Jan 2023

Kai

Worst stay experience. Please review my experience below and save yourself the trouble and book somewhere else.

Cons:
-Ice cold showers
-Construction zone all around property so impossible to get rest during mornings.
-Water stopped working during half my stay
-No support with issues
-AC units in room make it very hard to sleep since they make a knocking noise
-This is not a hotel. Each unit has an owner. Which makes it impossible to get a refund once you book.

PROS:
Good view from top of property

Leisure Partner

10/10

Exceptional

03 Dec 2022

Omar

I really enjoyed my stay there, the apartment is well furnished with a private access to the pool . Nice bed room view on the pool and jangle.
I will be back to stay there for sure

Business Self

4/10

Poor

11 Nov 2022

Sabria

If you decide to stay here just know that no one speaks English except for the manager Octavio & he is not that helpful. My room started flooding through the front door when it started raining brining in worms. I found this out when I went downstairs and immediately slipped and fell. I told Octavio ( the manager) and he did not seem to care. He sent over people to clean it up and fix the door. They said they were going to do it that day but instead they woke us up at 9am with drilling and banging. No extra toilet paper was provided, no extra towels (until we used our towels for the flood), no mop, no broom, no cleaning products in general. They expect you to clean the place yourself or pay $50 cleaning fee. There was a free shuttle to a beach club but Octavio did not bring this up until I asked. He didn’t provide any details about it either. I had to continue asking him questions about the complimentary service they were providing. The other staff members were amazing & super friendly. Loved the roof top views and all the pools.

Leisure Partner

10/10

Exceptional

06 Nov 2022

Christina

This property was way beyond what I hoped it to be. Knowing the fact that they are a new hostel and they’ve only been open since July, they definitely out did themselves with the cleanliness and the luxury jungle vibe. There’s no doubt that I would stay here again and also recommend others to the place. Loved literally EVERYTHING about it

Leisure Self

10/10

Exceptional

30 Oct 2022

Carlos

Very nice new property, lovely staff. Well worth staying here. It is helpful to rent your own car, otherwise the staff will help you arrange transports.

Leisure Partner

10/10

Exceptional

24 Sep 2022

Sean

Octavio was great. I had a hard time finding the property on my motorcycle so he drove down and guided me straight to it. Made sure I got into my room and told me everything I needed to know about the property during my stay. I would definitely stay here again. Thank you Octavio 🙏

Business_and_leisure Self

10/10

Exceptional

20 Sep 2022

Dino

The place is brand new with quality finishes has everything you could ask for! Everyone was nice and accomodating including Octavio the representative and made my stay welcoming and satisfying will stay again!

Business_and_leisure Self

2/10

Poor

19 Jul 2022

Gabriela

They did not honor my reservation. I booked a Grand Suite in Mistiq Gardens and they gave me a smaller, 3 bedroom condo that did not match location or pictures. Apart from that, the doors in my room and restroom locked shut it closed. I was stuck in there for an hour as they did not have keys. They removed the handle to avoid it because it continued to lock anytime the doors were closed. The restroom sink did not work and the shower didn’t have hot water. Extremely disappointed

Leisure Friends

10/10

Exceptional

08 Jul 2025

JORGE ABELARDO

Bonito y comodo lugar a buen precio

Miy bonito lugar a buen precio

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

guillermo arturo

El departamento increible, muy bonita su decoración, solo la alberca privada del departamento el agua helada, no la pudimos usar; las albercas comunes muy padres y tranquilas

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

Oscar

Todo muy bien!! Lugar recomendado

Partner

6/10

Pleasant

16 Jan 2025

FRANCIS

Atendimento pós venda horrível, checkin confuso!

Tudo muito complicado, não passam informações antecipadas e ao chegar no local nem sabiam se o quarto estava limpo. Isso que chegamos 2 horas depois do horário do Checkin. Enfim, péssimo! E para ficar melhor o aquecedor não ficava mais do que 5 minutos com água quente no chuveiro. O que salvou de verdade é que a cama era excelente!

Partner

6/10

Pleasant

07 Aug 2024

Juan Carlos

El lugar es bonito y cómodo, sin embargo deja muchas cosas a desear, el refrigerador no servía, pedimos apoyo y no se nos brindó.

El costo de limpieza excesivamente costoso 80 usd cuando en la página dice 30 usd.


Pedimos cambio de toallas y nunca lo realizaron

Friends_and_family Family

2/10

Poor

17 Jul 2024

raul

Mala

Leisure

8/10

Excellent

28 Feb 2024

Ligia

Bonito

Leisure Partner

8/10

Excellent

07 Jan 2024

Julian Alejandro

El viaje excelente la estancia buena,pero lo malo de estar en Tulum es lo caro de todo y las calles aledañas al magnífico hotel de terracería y con lagunas que hace difícil el traslado; del hotel : lo malo que tardaron 24 hs en darnos toallas,NUNCA arreglaron las cortinas pues el encargado nunca prestó interés en arreglarlas la habitación estupenda

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Verified traveler

Très bon séjour au Gardens

L’hôtel est très bien et calme, les appartements sont bien équipés. Le seul bémol est dans sa localisation, nous n’avions pas de voiture, nous avons loué des scooter dans Tulum pour être plus libre de nos déplacements

Partner

2/10

Poor

23 Jun 2023

Samantha

Que no den comprobante del depósito que se da deja mucho que desear, también el horario del gerente que en fin de semana no se encuentra para poder devolver el dinero que se deja no es cómodo tener que lidiar con personas que no dan explicaciones ni son amables.

Leisure Partner