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Erena Tulum

Riviera Maya / Playa del Carmen · Mexico

Calle 8 Sur Lote 10,11,12, La Veleta, 77760, TuluView location

8.0/10Excellent37 Reviews
Cleanliness8.4/108.4
Comfort7.2/107.2
Condition9.2/109.2
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Erena Tulum

With a stay at Erena Tulum in Tulum (La Veleta), you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This condo is 3.5 mi (5.7 km) from Tulum Beach and 4.7 mi (7.5 km) from Playa Paraiso.

Make yourself at home in one of the 12 air-conditioned rooms featuring private pools and Smart televisions. Kitchens are outfitted with full-sized refrigerators/freezers. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided daily.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Concierge
Laundry
Entertainment
Smoking areas
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cleaning fee: MXN 280 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • 24-hour pool access
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Holistika Art Walk 0.8 km / 0.5 mi
Hospital de Tulum 1.6 km / 1 mi
Dos Aguas Park 1.9 km / 1.2 mi
Hunab Lifestyle Center 3.3 km / 2 mi
Jaguar Park 3.4 km / 2.1 mi
Cenote Cristal 3.8 km / 2.4 mi
Cenote Calavera 4.2 km / 2.6 mi
Cenote Escondido 4.6 km / 2.9 mi
Acceso al Parque Jaguar 5.2 km / 3.2 mi
Jaguar Viewpoint Tulum 5.3 km / 3.3 mi
Tulum Tower 5.5 km / 3.4 mi
Tulum Beach 5.7 km / 3.5 mi
Casa del Cenote 5.9 km / 3.7 mi
Temple of the Descending God 5.9 km / 3.7 mi
Temple of the Frescoes 5.9 km / 3.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Erena Tulum

8.0
Excellent
37 Reviews
Cleanliness
8.4 /10
Comfort
7.2 /10
Condition
9.2 /10
Amenities
8.4 /10
20 reviews shown
10/10
Exceptional
27 Feb 2026
Emily
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
Partner
10/10
Exceptional
13 Jan 2026
Monique
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
10/10
Exceptional
16 Jul 2025
Marcos
Note to owners to please clean room pool before guest arrive. All others great room.
Leisure Family
10/10
Exceptional
19 Jun 2025
Tata Abule
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Leisure Friends
6/10
Pleasant
16 Apr 2025
Shantal Shyanne
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
Business Self
4/10
Poor
13 Apr 2025
KATHERINE
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked.

Worst was the bed…a box spring with a 1 inch topper for a mattress.

The person managing the units tried her best but the units were in poor shape/condition.

Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Leisure Self
6/10
Pleasant
02 Mar 2025
Annegret Heidi
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Leisure Partner
10/10
Exceptional
05 Feb 2025
Simon
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Business_and_leisure Partner
10/10
Exceptional
21 Jan 2025
Melody
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Leisure Partner
10/10
Exceptional
15 Jan 2025
Feroze
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
Leisure Family
8/10
Excellent
02 Jan 2025
Arica
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power.

Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location.

Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff.

Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
8/10
Excellent
31 Dec 2024
Marisa
We enjoyed our stay. This isnt a hotel
They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
Leisure Family_with_children
10/10
Exceptional
26 Dec 2024
Amy
Very happy with my stay. Sara, was very friendly.
8/10
Excellent
17 Dec 2024
Antrice
Loved everything except we needed more towels!
Leisure Partner
2/10
Poor
08 Aug 2024
Quania
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Friends_and_family Family
10/10
Exceptional
03 May 2024
David
Amazing stay. Loved everything about it. Looking forward to going back.
10/10
Exceptional
12 Feb 2024
London
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
Leisure Partner
10/10
Exceptional
21 Jan 2024
ABI
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Leisure Family
8/10
Excellent
17 Jan 2024
Alejandro
The property was very nice in general, the condition was good and you could tell it was a very new construction with very nice surrounding properties. I do want to shout out Veronica who was the person that was there to assist us throughout our stay, she was amazing, hospitable, kind, honest, and approachable. She was the key for us to get a glimpse of how things worked in Tulum and what our best options were. I must confess I was a little concerned about the fact that Veronica was the only one running the show at all times and of course, she has a life so I did not expect her to be there 24/7 which makes me feel a little uneasy if I had any requests or questions during times she was not on property, thankfully I had no requests or anything very urgent during times she was not there. It is important to note that this is not a hotel but more like apartments you rent for the time being so do not expect your room to be made up every day or have a fresh new set of towels delivered to you every day. Overall great experience at Erena I would consider staying again.
Leisure Friends
10/10
Exceptional
13 Jan 2024
Andrei- Alin

Great place !

Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Friends_and_family Family

Location & surroundings

Erena Tulum
Calle 8 Sur Lote 10,11,12, La Veleta, 77760, Tulu, Tulum, Mexico

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