Name: Xkeba Tulum
Address: Harmony, 5 Av Sur Manzana 923 Lote 2, La Veleta, La veleta, Tulum, 77765, MX

10/10

Exceptional

13 Apr 2026

Kari Ann

Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some translator apps while there if you do not speak Spanish. The front desk set up taxi rides, gave recommendations for restaurants, etc. The food was fine, but we did not eat there often. The location was perfect for us as we wanted to explore Tulum/LaValetta and we did! Rent an ATV on your first day and you won't regret it. We did a lot of walking the 1st two days...Taxi rides are EXPENSIVE. This hotel was with 10-15 minutes of several Cenotes/Parks easily accessable by ATV. Negatives: No elevator. We chose a room on the 4th floor, but we needed the exercise! (It was worth it for the views of the sunrise/sunset!) The room (while on the smaller size) had everything we needed including a very comfortable bed and was well decorated. The shower was amazing! This experience taught us that staying in boutique hotels in Tulum is WAY better than an all-inclusive experience if you want to get a feel for the real local hangouts, community, and the real Tulum vibe! Less expensive too!

Partner

6/10

Pleasant

12 Mar 2026

Amanda

Out over all stay was good.. the only thing i got to say is that we got bit up alot in bed, due to ants crawling everywhere. Also i was so excited to use the balcony hot tub but it was really dirty like super dirty & it had an awful smell coming out of it. Other than that the stay was good, the neighborhood we adored & the people around was super nice & friendly. The scenery was so beautiful!

Partner

10/10

Exceptional

17 Feb 2026

Grace

The room was beautiful and relaxing. The atmosphere was fun and the food was delicious. Great hospitality and service.

Leisure

10/10

Exceptional

10 Jan 2026

Austin

Amazing hotel…. Staff was super helpful and welcoming made me feel at home!!!
From Jose at check in to Daniel at the desk for anything I needed! Overall the stay was amazing! Tommy at the restaurant was also a great server and host along with Daniel to..
Overall the stay was the best and highly recommend to anyone coming to Tulum for the first time!!! I plan on being back again!

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Enrique

Excelente servicio en especial en lobby Jose super atento,

Friends_and_family Friends

8/10

Excellent

02 Jan 2026

Gabryell

Staff was great and helpful all around! The rooftop party or DJ was not the best experience but it was over by 11p the noise and the choice of music is not the best. The water was an issue I requested to be moved because i thought it may just be my room because everyday there was a delay in me showering or even brushing my teeth! I’m not exaggerating it was every single day. The food was delicious and the overall aesthetic was pleasing.

Leisure Self

10/10

Exceptional

13 Nov 2025

Luzmila

Espectacular el lugar. La decoración muy creativa y linda. Los empleados todos muy atentos y listos a dar información cuando la solicitábamos. Súper amables.

6/10

Pleasant

06 Nov 2025

Wayne

The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.

Leisure Self

10/10

Exceptional

03 Nov 2025

Yannie

I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.

Self

10/10

Exceptional

21 Oct 2025

Dene

Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.

6/10

Pleasant

21 Oct 2025

Peter

My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.

Leisure Partner

2/10

Poor

06 Aug 2025

Eduardo

we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room.

Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for.

We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.

8/10

Excellent

15 Apr 2025

Monia

Xkeban avril full spirituel hotel

La musique sur le toit jusqu’à 11h le week end on savait pas
Les murs ont des oreilles

Friends_and_family Friends

8/10

Excellent

14 Feb 2025

Junissa

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel

Partner

10/10

Exceptional

16 Jan 2025

Juan

Great people

Leisure Friends

10/10

Exceptional

15 Jan 2025

Verified traveler

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!

Friends_and_family Friends

8/10

Excellent

04 Jan 2025

Xavier

Fix the roads

10/10

Exceptional

03 Dec 2024

Merilyn

The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!

Leisure Friends

4/10

Poor

07 Mar 2024

Tiffany

Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice.

After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death.

Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.

Leisure Partner

4/10

Poor

23 Jan 2024

Mario

I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that
it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.

Leisure Family

4/10

Poor

15 Dec 2023

lidia

To loud on weekends could not sleep

Self

10/10

Exceptional

05 Dec 2023

Jenae Armani

Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

Leisure Partner

4/10

Poor

16 Feb 2023

Kelly

What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.

Leisure Partner

10/10

Exceptional

01 Feb 2023

Esmeralda

I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.

Friends

10/10

Exceptional

14 Jan 2023

Jennifer

Xkeban Tulum became my home away from home for a few days. I felt right at home. I never felt unsafe or unwelcome.

Breakfast included: 8am-12pm
So delicious omg. They have a small menu selection that was designed for the people staying at the hotel.
Yes the breakfast is included for your entire stay.

No lunch or dinner service . They give you this app that you can order food from different restaurants ( like their version of Uber eats) in the area or the restaurants are a 10 min drive.
They are a brand new hotel so hopefully soon enough they will add a lunch/dinner restaurant and I feel like that will complete them !
The Hotel itself :
It’s feels a mansion with separate rooms !
It doesn’t have a hotel vibe. More like a home.
You have two pools one upstairs and downstairs
The one upstairs is more comfortable with Beds and of course the sun.
Clean. Everyone is constantly cleaning here !
The water is salty though( but I figured out that it’s everywhere)

Rooms: The staff always came in and cleaned the room while you stepped out and always added new towels when needed.

The Bar : small bar upstairs with music in the rooftop ! Small menu of cocktails

The staff : OUTSTANDING. Super sweet and personable. They provide you with taxi services, information, whatever you need.

The SPA: MS.ELIZABETH HAS MAGIC HANDS. It was the best massage I have had ever. I felt relaxed and zen. Thank you to everyone for making my experience rememberable.

Leisure Self

4/10

Poor

26 Nov 2022

Jose

No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.

Leisure

10/10

Exceptional

25 Nov 2022

Gordon

the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!

Leisure Self

10/10

Exceptional

21 Nov 2022

Joseph

Had a great experience!
Front desk staff was amazingly accommodating and helpful.
And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!

Leisure Partner

10/10

Exceptional

21 Nov 2022

Evelyn

It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.

Leisure Family

6/10

Pleasant

15 Nov 2022

Emily

The aesthetic is nice; picture worthy!
The basic design room:
-very SMALL
-lacked storage or any place to lay luggage.
-small balcony addition is cute but beware of mosquitoes.
-no mini bar & our mini fridge didn’t work (they got it fixed for us)
Water Quality:
- AWFUL (shower, sink, & pool)
- the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang.
-we had to brush our teeth and wash our face with bottled water
The free included breakfast:
-delicious as well as their juice.
-option to purchase bowls was great and they tasted good.
The staff:
-were friendly but not very informative or thorough.
- we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.)
The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions.
Everything within driving distance (25mins or less); except Cancun.

I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.

Leisure Friends

10/10

Exceptional

21 Sep 2022

Maria G Aldape

Amazing people. Everyone was super friendly and helpful
I loved my stay at this property

Definitely coming back and recommending it to all my friends

Leisure Family

10/10

Exceptional

25 Sep 2025

Karla

“Nos encantó el hotel, tiene muchísimas amenidades, diseño súper cool y el ambiente está en total mood Tulum. Perfecto si buscas algo más vibrante y con onda. Eso sí, no lo recomendaría si tu plan es solo descansar en silencio, porque la vibra es más social y activa que relajante.” Ideal para pasar en pareja y con amigos! Súper recomendado!

Leisure Partner

10/10

Exceptional

22 Sep 2025

Faustino

Muy buen hotel

Business Friends

10/10

Exceptional

11 Aug 2025

Dinorah

Todo estuvo increíble!!!

Leisure Partner

10/10

Exceptional

03 May 2025

Michael

Me gustó todo, el servicio y la atención al cliente es 10 / 10 desde la recepción hasta el roof. Me gustó que el mismo personal trata de llevar el nombre del
Hotel en alto y lo que más me gustó la leyenda y todo lo que te atrapa en el hotel, recomendado 10000/10000, yo regreso sin preguntar.

10/10

Exceptional

10 Jan 2025

Joran

Nice vibes, great people. Really liked the room!

10/10

Exceptional

06 Jan 2025

Luis

en la selva, pero tambien de la ciudad, excelente

desde la recepcion, fue muy calida, agil y me ofrecieron una bebida de cortesia. ayuda con el equipaje y amabilidad en especial de Exequiel

Partner

10/10

Exceptional

04 Jan 2025

Silvia

La chica que atiende el roof y la cafetería es lo máximo

10/10

Exceptional

29 May 2024

VERONICA

EXCELENTE TODO

Business_and_leisure Self

6/10

Pleasant

21 Jan 2024

Araceli

No tiene secador de pelo, no tiene televisión, me dijeron que eso requiere de más dinero, nunca me había pasado esto , hasta en el hotel más sencillo tiene televisión, aparte no tiene buen internet o sea que ni mi teléfono podía usar No me gustó

Leisure Partner

8/10

Excellent

27 Aug 2023

Ester

Hotel con encanto

El hotel está genial y la habitación que nos dieron nos gustó.

Pena que el intenet no funcionase.
Por la noche la música del bar la ponen súper alta hasta la 1 am

Friends_and_family Family

10/10

Exceptional

22 Aug 2023

Aldo Arturo

Clean, excellent food
Really nice place

Leisure Partner

8/10

Excellent

30 Jan 2023

BARTOLI

Très joli

Très bel hotel, 2 piscines, très bonne literie, personnel très gentil et serviable, petit déjeuner inclus et bon avec des produits frais. Mais beaucoup de bruit en journée à cause des travaux autour (beaucoup d'hôtels en construction) et à partir de 8h30, pas gênant pour nous car en excursion en journée. Et la nuit musique à fond jusqu à 4h du matin sur 2 nuits (hôtel en face ou personnes sur chantier?) C est dommage car l hôtel est tres agréable et le studio tres spacieux. Et si vous n'avez pas de voiture, un peu éloigné du centre.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2023

HACKED

Muy atentos, excelente servicio, limpio, comida deliciosa

Leisure Friends

8/10

Excellent

13 Jan 2023

Gary

It’s ok

Es un hotel bonito, pero es muy evidente que es nuevo, hay algunos temas por mejorar, debe gustarte el agua salada para bañarte, no hay elevadores, el servicio del chico del bar fue un poco deprimente. El desayuno y su servicio es muy bueno.

Partner

8/10

Excellent

17 Dec 2022

Jean

Décoration intérieure super avec bcp de bois
Chambre récente et bonne literie
Personnel très sympa et bon petit dej
Le negagif
Zone ou il est situé en pleine construction
Dj le soir jusqu'à 21h et plus
Éloigné de tout au moins 30 mn de marche et seulement 3 vélos en prêt...

Leisure Family

4/10

Poor

02 Dec 2022

Sarah

Mauvaise expérience

Très mauvaise expérience dans cet hôtel!
Certes c’est joli, mais rien de fonctionnel. Déjà on réserve une chambre annoncée de 50m2. En faite c’est 20m2 de chambre, 30 m2 de terrasse. La chambre n’a aucune insonorisation, aucune intimité, les gens qui passent dans le couloir peuvent entendre tout, et même nous voir sous la douche... la terrasse est top.
Le must, être réveillé à 8h par la musique de l’hôtel et les marteaux piqueurs des chantiers avoisinants, et la musique ne s’arrête pas jusqu’à presque 23h! Les caissons de basses font tout vibrer!
Le petit déjeuner n’a rien d’exceptionnel, peu de choix (omelettes ou œufs brouillés)
Mais le personnel est très sympathique.

Partner

10/10

Exceptional

27 Oct 2022

ALAIN

From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us

Leisure Partner

10/10

Exceptional

13 Oct 2022

Carlos

Très bel hôtel tout est parfait,
en phase de finition
Encore en rodage
Personnel au top
Très belle chambre
On s y sent bien
Très bon concept

Leisure Partner