Amaka Riviera Tulum

Mexico , Riviera Maya / Playa del Carmen
TULUM, Calle 9 Sur Por 10 Sur Y 12 Sur Zona 9 La Veleta
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100 reviews shown

2/10

Poor

22 Feb 2026

Melissa

The room was dirty with dirty sheet and pillow case , the bathroom had spider Webb like it hasn’t been cleaned . The bed was so low it’s practically on the floor , but the place where there served breakfast was also dirty , run down is one thing to this place was flat out dirty .

Self

6/10

Pleasant

20 Feb 2026

Johnny

Yes

Partner

10/10

Exceptional

16 Feb 2026

Caroline

The large room

Partner

8/10

Excellent

28 Jan 2026

Pablo

Very clean and very good service from the hosts.

Friends_and_family Family

4/10

Poor

15 Jan 2026

Herb

I was going to my room with friends and the staff wouldn’t let me enter with my friends.

6/10

Pleasant

14 Jan 2026

Yeny

The room was ok but they don't have a well equipped kitchen. No small appliances and not kitchen towels.
The worse was the couch in the living room who is dirty and with stains. The service and the employees are very good and attentive to the needs of the guest. Candelario, and Jose were great. Thank you!

Leisure Partner

8/10

Excellent

23 Dec 2025

frederic

It was a good stay, it is worth the price has I expected for a 3 star hotel, very sympathetic people who work there, many very good restaurants coffee close by, if I have to go back to Tulum I will consider it for staying again

Partner

8/10

Excellent

17 Sep 2025

Richard

A really pleasant stay with lovely staff.

Leisure Self

10/10

Exceptional

21 Jul 2025

Olivia

More than what i expected

10/10

Exceptional

25 May 2025

stefany

The property was nice, staff was nice,

Leisure Partner

10/10

Exceptional

19 May 2025

Peyton

Great stay in the heart of Tulum. Walkable to everything you need.

Leisure Self

10/10

Exceptional

16 May 2025

Anahita Victoria star

I absolutely loved staying here. I am already planning when I’ll come back and I think I will make this

8/10

Excellent

13 May 2025

Ninoshka

We stayed at the Luxury Apartment (Deck Garden Apartment w/ Private Pool), the room looked good at first but it actually is a little rundown and needs some maintenance or updates. The downside was that it seems to connect to the room next door with a wood sliding door, you could hear and smell everything happening next door, it didn’t feel private. The hotel staff is really good and responsive. The location is perfect between the tulum downtown and the beach, parking and great restaurants walking distance. Overall good experience, comfortable bed and room, the shared pool was great after a day exploring.

Leisure Partner

10/10

Exceptional

06 May 2025

carlos

Location convenience to find everything

Leisure Family

10/10

Exceptional

20 Apr 2025

Kelly

The staff and this hotel are truly wonderful. Canadlero is especially very helpful. We enjoyed our stay very much and have stayed here twice for over 2 weeks each time. Don't listen to the review's that are bad as they are just complainers and probably complain everywhere they stay. All the staff are trying there very best to make your stay as great as possible. Beautiful place and highly recommend. For the price and what you get it is very reasonable.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Dhoval

Nice hotel in Tulum

Nice hotel with free parking and free beach club access to their sister hotel. Pool could be cleaner. Breakfast nice but limited choice.

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Simona

Recomendado

Leisure Family_with_children

10/10

Exceptional

09 Apr 2025

Cláudia

Amazing room and hotel! The staff was very friendly and the breakfast options were good. A bit far from Tulum center but would recommend!

Leisure Friends

10/10

Exceptional

05 Apr 2025

Amparo

All good

2/10

Poor

19 Mar 2025

Marco Aurelio de L A da

The staff of the place is ok. But the rest is not

Leisure Family

8/10

Excellent

03 Mar 2025

lysa

Quaint and charming property. Walking and biking distance to shops and restaurants and beach. Rooms were clean and comfortable and balcony was a great way to relax.

Leisure Friends

10/10

Exceptional

02 Mar 2025

Becca

Good quiet area with lots of dining and shopping outings in walking distance. Staff was very friendly and helpful.

Leisure Friends

4/10

Poor

01 Mar 2025

Farinaz

The property was good, however, in terms of customer service and helping you with reservation changes zero stars. They had no empathy for our circumstances or willing to refund us for the nights we couldn’t use due to flight delays and notice well in advance.

10/10

Exceptional

28 Feb 2025

Amalia

Lovely Stay at Amaka Calma

Loved the location of this hotel. Restaurants were 1 block away and easy access to pharmacies and small market. We felt very safe.

Friends_and_family Family

8/10

Excellent

22 Feb 2025

Keyla Maria González

Really relaxing hidden gem, half an hour away from the touristy spots!

Family

10/10

Exceptional

07 Feb 2025

Kelly

Great Hotel

Our stay here for 2 weeks was truly wonderful. The staff are very friendly and are helpful at all times. The free breakfast was also very lovely. We would definitely stay here again when coming back to Mexico. They also have bikes you can use and a scooter you can rent. Also if you want to rent a quad just ask the front desk and they will assist you. Great location. 10 minute scooter ride to the public beach. They are affiliated with Ikal Hotel which is in the Jauger park. It has a really beautiful beach for swimming. You have to pay to enter the park. Just bring your hotel key and you can enter ( that is your reservation they will ask for it at the start of the park ) the cost to enter is kinda high but worth going to check out.

Partner

8/10

Excellent

31 Jan 2025

Alan

Good value for the money, but a bit disappointing.

The room was clean although the property could use some attention. In our three day stay we never saw one person in the pool. The breakfast was simple (eggs or waffles), powdered milk for the coffee & the just was Tang.

Partner

2/10

Poor

25 Jan 2025

Isabelle

This place was terrible. From the staff being rude and unresponsive, To the place being not like it is advertised. The pictures definitely look better thn in real life. The private pools are unsable and full of spiders. There is a moldy smell in the rooms. You can hear everything your neighbors are doing. The staff was barely present if you needed help with something and also rude.

Leisure Partner

8/10

Excellent

19 Jan 2025

Lucie

Nous avons apprécié notre séjour à Amaka malgré un voisin bruyant… Il est assez proche du centre à pied et bien desservi par les taxis.

Leisure Friends

4/10

Poor

15 Jan 2025

Christophe

Nous avons séjourné 4 nuits dans cette hôtel « 3 étoiles ». Nous avons vraiment été déçu sur le petit dej inexistant et pas bon du tout. Seulement 2h pour prendre le petit déjeuner et si vous arrivez à 9h50 on vous dit que ça ferme. Nous avons demandé une bouteille d’eau ils ont jamais voulu nous la donner même si on voulait l’acheter c’était impossible. Le seul personnel sympa est celui du ménage sinon les autres parle à peine anglais et sont pas agréable du tout ni arrangeant. A fuir, ce n’est pas un 3 étoiles mais un 2 pour la France

Leisure Friends

10/10

Exceptional

13 Jan 2025

ekin

The area felt very safe and walkable, lots of restaurants and cafes nearby. The hotel was very chic, calm and we had a great time here. The plug in the bathroom didn’t work which was quite annoying as we couldn’t get ready in front of the mirror. Otherwise, great hotel! If you want to spend a lot of time in the hotel zone or at the beaches, maybe stay closer to the beach because we spent a crazy amount on taxi fees. Anyway, lovely hotel, safe area, and beautiful balcony!

Leisure Friends

2/10

Poor

12 Jan 2025

MARIA del

The fact that it’s non refundable should have been a !!warning !! of how terrible of a hotel this is . I was booked for two weeks but I found it unbearable that I left a week early even though they wouldn’t refund my payment back . Housekeeping was terrible , dinghy linens , towels had holes and pillows and curtain had mildew and smelled dirty it is one of the worst experiences I’ve had. !I’m amazed anyone can say anything positive Receptionists couldn’t do anything else but apologize . It makes wonder how so many positive reviews showed up on expedias site for this place.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Larisa

Very pretty

2/10

Poor

06 Jan 2025

Carla

The pics make the place look like paradise

Leisure Friends

10/10

Exceptional

06 Jan 2025

Ricardo

Great property, the rooms are big and well equipped, there is a few restaurants around the area, staff was friendly

Leisure Friends

4/10

Poor

30 Dec 2024

Susana Guadalupe

The room was too humid and cause a smell to it the pool too cold and the roads bad with potholes all over the place

10/10

Exceptional

25 Dec 2024

Nadia

Es un hermoso y cómodo hotel, la gente es muy amable y nos trataron muy bien. Pronto estaremos de vuelta.

Leisure Family

10/10

Exceptional

30 Aug 2024

Debra

Staff were nice and helpful

Leisure Self

8/10

Excellent

08 Aug 2024

Jasmin

Staff was extremely friendly. We arrived at 10 o’clock and they were more than accommodating plus you get free breakfast.

8/10

Excellent

06 Aug 2024

Magda

Staff was amazing. The hotel was clean but there was not a lot of space between pool and eating area that made it seem small. One of our bathrooms had a plumbing problem that created a smell. The cleaning staff did their best and smell would dissipate but returned. The hotel is very quiet and loved the hammocks in the room. Overall a great stay except for the bathroom situation.

Leisure Family

10/10

Exceptional

14 Jul 2024

George

Staff were very friendly and accommodating even when we did not ask for anything. Our apartment room was very nice and spacious with great AC. Overall amazing experience!

8/10

Excellent

11 Jul 2024

Maria De Los Angeles

Breakfast service was amazing as well as cleaning services

Leisure Family

4/10

Poor

16 Jun 2024

Miriam

There was mold on walls in most of rooms

10/10

Exceptional

06 Jun 2024

Soraya

What an amazing place. My husband and I have decided moving forward we will always stay there when we go to Tulum. I have to admit that the noises coming from the other rooms were kind of annoying. But we decided to make the best of it

Partner

4/10

Poor

04 Jun 2024

Rebecca

The front desk staff was amazing, the room was beautiful, the pool was so relaxing and gorgeous. We intentionally asked them not to clean our room since it was such a short trip. They surprised me for my birthday was balloons and cake in the room, which was so thoughtful. But while cleaning the room to set up the balloons, my AirPods were stolen off the night stand. I used the find my AirPods feature on my phone to locate them, 15 minutes away in an apartment complex. I should have put them in the safe, but I assumed that no one would be in the room since we didn’t ask to have it cleaned. They said all we could do was file a report with the police, but we were flying out early the next morning and needed to go to sleep. Very sad by the theft as the stay otherwise was wonderful.

Friends_and_family Friends

10/10

Exceptional

30 May 2024

Khadijah

I enjoyed my short stay. They were welcoming and available. If you’re interested in transportation services, be sure to book your own in advance. That’s not included. Also be mindful of the hours of operation for staff. Ask what time they arrive and depart for the day. Especially if you intend to check out early.

Leisure Family

10/10

Exceptional

22 May 2024

Andrea

we had an amazing stay, the staff was wonderful & the rooms were perfect . will definitely stay again.

Leisure Partner

8/10

Excellent

30 Apr 2024

wigberto

Nice place

Leisure Family_with_children

6/10

Pleasant

08 Apr 2024

Denneka Philisha

I was walking distance away from a block of restaurants and clothing, stores and local supermarkets and I was about 15 minutes from the beach downtown tourist area. The taxis were the only thing they were expensive.

Leisure Self

10/10

Exceptional

09 Feb 2024

Sylwester

Property is located in great location with parking provided. There is tons of construction in front of the hotel and around so it is noisy but this is the case for most of Tulum right now.

Business_and_leisure Family

4/10

Poor

03 Feb 2024

Rick

Unfortunately it is not are expected

Partner

6/10

Pleasant

29 Jan 2024

Cerise

The room was very dusty. The floor was filthy. I had to ask for a cloth to wipe down the furniture. The breakfast area didn’t have much condiments like syrup for example. There were ants crawling all along the space. Not very sanitary. Pool was not clean so we didn’t end up going in. There is construction all around the building. No fresh air was available due to windows being screwed shut. Barely any hot water in the shower. The room looks good in photos, lacking in person.

Leisure Family

8/10

Excellent

28 Jan 2024

Marion

Great hotel, welcoming lobby, really beautiful. However, telling us the room next door would only be separated by a sliding door would have been appreciated, we didn't felt we were in a private suite.

10/10

Exceptional

23 Jan 2024

Candace

Loved staying here it was SUPER convenient. Right next to the main strip in La Veleta, a nice cheap and delicious taco stand, full kitchen, quiet, convenient. The only thing missing was if the pool got some sun :( then it would be PERFECT! Still would stay again :)

Leisure Partner

10/10

Exceptional

17 Jan 2024

Alyssa

Cute hotel in tulum

Hotel was cute, comfortable bed, clean and spacious. They helped bring luggage up the stairs which was very much appreciated. The hotel itself is very close to many restaurants and shopping downtown!

Friends_and_family Friends

10/10

Exceptional

03 Jan 2024

tony

Very friendly staff. We checked in and we were suprised to have a bigger room than expected.
Very beautiful place. I recommend

6/10

Pleasant

03 Jan 2024

FRANCOIS

Nice garden, nice room and confortable bed. The pool area is pretty nice as well BUT our room was separated from the only guest's one by a sliding door. You can hear everything, from the cell phone vibration to the whispering of the other guests. Even the light come through from the side and the bottom of the door. We shorted our stay. If intimacy and quietness matters, be advised.

Leisure Partner

10/10

Exceptional

23 Dec 2023

Christian

First of all, this property is beautiful. In the middle of Tulum neighborhoods I did not expect such a beautiful oasis. With its tall wood fences and stone walls the interior open courtyard with pool is a piece of paradise, hammocks over the pool, trees and hanging lights. We stayed in one of the ground floor penthouse units for only $215 US, it had 2 bedrooms, 2 bathrooms, a living room, kitchen, even a washing machine. It had a personal patio with hammock and small lounging pool. Couldn't believe the amount of space for the price. Free breakfast was provided in the morning, I cannot really judge its quality because it is the only hotel breakfast I had in Mexico, so I don't know what is standard. It was self serve from a bar with several options, the patio area we ate at was by the pool and very pleasant. Overall we were very impressed by the hotel, and would have enjoyed staying there longer.

Leisure Family

10/10

Exceptional

18 Dec 2023

Francisco

The property is beautiful. Great service , love the staff ! Amazing service. I would definitely go back. BUT the rosds are horrible around the area .

10/10

Exceptional

02 Nov 2023

Sylvia

Bel hotel sur Tulum

Hotel sympa , nuit etape pour nous , lit confortable , kitchenette bien équipée , petit déjeuner corect

Friends_and_family Friends

10/10

Exceptional

03 Sep 2023

Shaquiel

Absolutely amazing !! Staff is great , room was beautiful! Walking destinations to everything ! bicycles available!

Leisure Family

10/10

Exceptional

29 Aug 2023

Mariah

This place is great and the staff is sweet! We enjoyed our stay. Try to wake up early for the breakfast!

Leisure Friends

10/10

Exceptional

28 Aug 2023

Maria Camila

Great location and price!

We loved staying in this resort. Is clean, beautiful and the staff is very friendly. Parking on the property is easy and there are many stores and restaurants nearby. I highly recommend.

Friends_and_family Family

10/10

Exceptional

26 Aug 2023

Harshika

Located very close to the Tulum Downtown, this property is cozy, spacious, and romantic. Rooms are well maintained, and come with a fully stocked kitchen. Room with a private pool can be booked for a small additional fee. Highly recommend this place for a short stay. It is good for families as well. Hotel had converted the futon into a bed for us.

Hotel staff is kind and helpful. We could purchase tickets to Casa Tortuga Cenote from the hotel lobby itself and they gave us helpful suggestions to explore the area, for eg Boca Paila is the party place.

It is a 2 hour drive from the Cancun Airport, and there is free parking at the property. Breakfast is included and it entails - bread, milk, coffee, cereal, compile your own nachos, scrambled egg, pancake, and condiments. Hammocks are placed in all parts of the property, giving it a dreamy feeling. Other co-habitants of the property were very sweet, and breakfast time was the perfect time to socialise. Would definitely recommend this place for an affordable yet beautiful stay.

Leisure Friends

6/10

Pleasant

18 Jul 2023

Jose

Expedia has a glitch on the system on same-day reservations where I needed the 22nd and it was bumped to the 23 We had to pay for one extra day for this error on the app not happy

Leisure Friends

6/10

Pleasant

16 Jul 2023

Zandra Louise

3 days stay

It’s seems like a nice place, but the cleaning was very bad and therefore it all looked dirty and not taking cared of.
We had a room with private pool, but it was more like a big bathtub that wasn’t clean and felt greasy.

Partner

8/10

Excellent

05 Jul 2023

Stephanie

The property itself was absolutely charming with a boho feel and charm. The stay came with breakfast but everyday we went down for breakfast they were out of food and coffee. The room was charming and spacious with basic needs covered. The bedroom light in my bedroom stopped working so I informed the front desk person and it’s still not working. The pool was lovely but the noise from construction across the street was unbearably loud so our swims were limited. Also know the walls are thin so you’ll hear your neighbors so bring ear plugs. I’d still recommend this place overall especially for the price.

Leisure Family

10/10

Exceptional

29 Jun 2023

Edith

Overall we loved staying here :) The staff was very friendly and the rooms were great for the price. The pool area was so beautiful and the kitchen in the room was fully supplied with very clean and well working pots and pans that made it easy for us to grocery shop and eat at the hotel. The area before getting into the hotel isn’t the prettiest but inside is pretty nice. Also, the rooms need a few improvements a few of the pillows were dirty and need to be removed and replaced, the couch was dirty and needs a good scrub, and some of the walls need to be repainted but nothing crazy ! These were very small things that didn’t stop us from having a great stay here :)

Leisure Family_with_children

10/10

Exceptional

27 Jun 2023

Jose

Amazing staff that's their best asset they were the best service we got on 4 different hotels we visited on this trip

Leisure Friends

10/10

Exceptional

18 Jun 2023

Jose Ernesto

Excelente hotel

Una excelente estancia, se llego anticipadamente y se permitio el acceso a piscina a espera de que se habilite la habitacion, se encuentra en una zona tranquila y silenciosa ideal para viajar y disfrutar un lugar tranquilo para relajarse

Friends_and_family Family

8/10

Excellent

07 Jun 2023

gretter

Decently priced hotel for tulum

Amaka overall was a good hotel just needs a little work to maintain it. It has great pictures on the hotel website. However the pictures make the place look nicer than in person. Stayed in the luxury apartment with private pool facing the garden and public pool. Although the pics online looked beautiful, the inside was not so. The walls of our room and tv screen were dirty. We had no bath soap or gel, Just shampoo/conditioner or hand soap.There is mosquitos everywhere which is not their fault but they were all in our apartment from the first day so we got bit even while sleeping. The A/C in the room doesn’t seem to cool much. We kept it off while away and only turned it on at night. It is very decently priced compared to other hotels in the tulum area and it does include a light breakfast at your convenience. They have milk,coffee,juice,cereal, scrambled eggs,toast or waffles which you prepare for yourself. They offer free bikes to get around from 7am-7pm or scooter rentals cash only. The scooter was convenient to get around the town and to the beach strip which was only like 14 mins away. The staff is very nice, friendly and helpful to any of your needs. They also give you info to help you book your transportation to the cancun airport which can cost anywhere from $100-$150 per vehicle depending which company you chose.

Partner

10/10

Exceptional

31 May 2023

Susana

Clean rooms. Quiet and close to town.

Leisure Family

10/10

Exceptional

23 May 2023

Jason

Beautiful property

10/10

Exceptional

16 May 2023

Maya

The price of this hotel is literally unbeatable. You can get a full kitchen and a private pool for a very low price. The staff is unbelievably friendly. This was my second time here n I again stayed two weeks. Love it.

Leisure

10/10

Exceptional

13 May 2023

Gladys

We love staying this great location everything is to close to have a good meal

10/10

Exceptional

30 Apr 2023

BISMA

really nice property and so clean, about 10 mins to the tulum hotel zone and a few minutes drive or cycle to the beach. this place is around the downtown worth exploring for

Leisure Friends

6/10

Pleasant

21 Apr 2023

Natalie

The architecture and design of this property is absolutely stunning.
Unfortunately, the pool/ walkway area was unswept and dirty appearing all 4 days of our stay.
There is construction going on across the road which caused a lot of noise.
Local children were swimming in the pool all days of our stay wearing regular clothing which wasn’t super relaxing when you are trying to chill by the pool.
The property does give you access to free bikes to use - which are in very very rough shape. We had to stop and pay to have tires inflated.
There are mopeds for rent, 42$ USD for 24h which was convenient and fun.
Would definitely not recommend taking a local taxi - pricing is insane!!
Highly recommend Ki’Bok coffee and Taco Bish - both within walking distance.

Leisure Family

10/10

Exceptional

19 Apr 2023

Aura

This place is so pretty and Quit, pretty open spaces. No restaurant BUT walk 5/8 minutes and find a lot of places to drink and eat !

Family_with_children

10/10

Exceptional

15 Apr 2023

Corinne

Belle adresse

Très bel appartement, bien équipé. Très grands lits confortables. L'hôtel est très joli.

Friends_and_family Family

8/10

Excellent

09 Apr 2023

Jessica

The property itself was very nice and well-maintained. The pool is lovely if a bit smaller than it seems in the pictures and in the central courtyard of the hotel. Kitchen could be a bit better equipped (tea towels, safe knives) but very workable and the rooms/apartments are very pleasant. Not the fault of the hotel but there is a lot of construction going on in the area so expect dust and some building noise.

Leisure Family

10/10

Exceptional

09 Apr 2023

Lorraine

Beautiful with lots of trees & pool, everyone was so friendly. I would definitely go back

Business_and_leisure

10/10

Exceptional

08 Apr 2023

Brenda

Best resort I’ve been to. Staff were great and it was always clean

10/10

Exceptional

08 Apr 2023

Walter

Todo muy bien. Muy buen trato de de las personas. Y el lugar tal y como sale en fotos

Leisure Partner

10/10

Exceptional

30 Mar 2023

Kailee

Amazing stay! Very clean.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2023

Nicole

I thoroughly enjoyed my stay at Amaka Calma Riviera Tulum. The pool and amenities, such as the gym were fantastic. Great location in walking distance to a bunch of restaurants/bars.

Leisure Friends

8/10

Excellent

20 Mar 2023

anisa

Lovely place and Staff. Wish the sheets where changed during our stay

Leisure Pet

2/10

Poor

13 Mar 2023

Enrico

We have been to the property in november 2022 spending very nice time. Came back in march 2023 and had a luxury apartment type
room dirty with stained sheet and stain / damaged walls. we left after the first night because at 8 am construction workers around the property started drilling

Leisure Partner

8/10

Excellent

12 Mar 2023

Berenice

The staff was super attentive and nice!! We left very early and one of the staff walking towards our building saw us on the 2nd floor with our luggages and came right up to help us bring them down. Check-in was easy along with check-out. Our room was private, spacious (had a mini kitchen/ living room), and very clean.

Leisure Partner

6/10

Pleasant

12 Mar 2023

Sean

Unless you get it cheap, dont bother

Kudos to the photgrapher, makes this place look alot better than it is. The staff are lovely and welcoming, however the room was disappointing, there is no soundproofing, we could hear everything from next door, and i mean everything! The kitchenette had one plate, one mug, one glass, a spoon and a knife, like just dont bother if you’re not going to stock it properly. The lack of privacy on the decking area was also concerning.

Partner

2/10

Poor

09 Mar 2023

Scott

Rude, unhelpful staff

Leisure Self

10/10

Exceptional

06 Mar 2023

Steve

Second time traveling, first time wanted to stay

This was my second time travelling internationally, first time not at an all-inclusive resort. Not going to lie, I was nervous about it going in.

The staff at Amaka Calma made us feel welcome from the moment we pulled into the lot after a long delayed day of travel. They spoke English to us at the start seeing how exhausted we were.

The next morning after a night of restful sleep in the well AC'd bedroom, I tried to have a conversation in Spanish with the front desk and he was incredibly patient with me, slipping in and out of English to make sure I understood where the conversation was going. This was the continued pattern for the rest of our stay. Greatly appreciated!

Beyond the bilingual support, we also were given great details around where to eat, how to take public transit, and about the wonderful Casa Tortuga Cenote experience that we got a discount with through the hotel. Casa Tortuga was the peak moment of our trip, so grateful Amaka Calma had the discounted experience for it!

The amenities were great. The room was super spacious with a well-stocked kitchen. The outdoor double level patio was incredible and a great place to spend the early mornings and late nights. The gym got the job done.

This was the 2nd time travelling internationally, and unlike the 1st time, I did not want to leave and already want come back. A big part of this was how nice our home base was. When we go back in a few years, we'll certainly look to see if they're open. HIGHLY recommend!

Partner

10/10

Exceptional

03 Mar 2023

Peter

Spent a week. We're a retired couple and we found Amaka Calma to be very relaxing, very quiet -- a perfect place to enjoy a tropical climate and setting while just \"hanging out\". We set our own pace. Staff were very friendly. Good value

Leisure Partner

10/10

Exceptional

28 Feb 2023

Lucy

Great value in a quiet part of town

Really good value for money. This place was a lovely base for our time in Tulum. It’s at the edge of town, so it’s a longish walk or bikeride to the beach but I loved the area as it still has jungle around it and has a number of classy eating options and boutiques. Meaning after a long day you could still have a good night just staying in the area.
The hotel is fantastic. So good that we rebooked it when we passed back through Tulum again. The rooms are very clean and comfortable, lovely pool, free filtered water and coffee. Both rooms we stayed in were nice - pool view with balcony was nice as it looked out into tall trees and therefore was a little cooler naturally. The jungle view was good for different reasons - big windows and light filled overlooking a patch of undeveloped jungle, though this room did get hotter due to the light and air con was necessary. I would absolutely stay here again and I hope it’s still as affordable if we do come back. It’s quite easy to spend a lot of money in Tulum so I was glad to save money on accommodation

Partner

10/10

Exceptional

18 Feb 2023

malik wilson

Wobderful and relaxing little getaway but still right in the heart of tulum

Leisure Friends

2/10

Poor

17 Feb 2023

Miranda

I did not receive the room I paid for, They manager was there and swearing in Spanish thinking we did not speak Spanish. Then the room was not made. They then gave us the “Luxury Apartment “ I paid for and there was still garbage in the trash can from previos guests. Not recommended to stay here at all. Extremely un pleased as a local being treated como una turista.

Leisure Family

8/10

Excellent

13 Feb 2023

CARLOS ALBERTO

HOTEL LINDO

el personal es muy amable y esta cerca de varios restaurantes en la zona de la veleta , lo unico que no me gusto que se escucha el ruido de la otra habitacion y un poco el flujo del agua por el zarro en las tuberias ( regadera )

Friends_and_family Friends

2/10

Poor

11 Feb 2023

Anden

We had a terrible experience staying at the Amaka Calma Riviera Tulum. In short, someone snuck into our room and stole our electronics within an hour of our checkin, while we were reading at the hotel pool. We reported this immediately to hotel management, but they were not only dismissive and unhelpful, but in our moment of feeling violated and stressed, had the gall to insinuate that we were making up what had happened. When we told them to call the police to report a theft, they refused. They claimed the police wouldn't come. (The police said this explanation was utterlyfalse when we went to the prosecutor's office to file a complaint ourselves.)

The speed with which our room was burgled after our checkin is alarming. Like how would someone know which room had a new guest and when we were momentarily out of the room? It raises the frightening specter of it having been an inside job.

But for the moment, I will give the hotel the benefit of the doubt and assume it was an unlucky incident. Nevertheless, at the very least, their security is terrible and their horrendous service will give you no comfort if something unfortunate happens. I strongly advise not staying at this property. Expedia ended up assisting us with a refund (the hotel, of course, refused to offer one and was going to make us stay in the burgled room) and we relocated immediately to another similarly priced establishment (Naay Boutique), which was absolutely wonderful with friendly and attentive staff.

Leisure

8/10

Excellent

01 Feb 2023

Monica

Everything about the property was nice. The rooms was set up nicely and everyone had their own bathroom. I just didn’t like on the last day we had no water to wash with. I noticed it off since 6am and we had to shower before leaving at 9 from the hotel to go catch our flight and the water was still off. We also got overcharged at the hotel for the stay. Expedia showed one price and once we got there the hotel charged another price.

Leisure Family

10/10

Exceptional

27 Jan 2023

Rebecca

Had a great stay here! The property is beautiful and the rooms were great. I loved having the apartment with the kitchen. There was plenty of local markets to be able to get food and make in the kitchen which had all the amenities. The were plenty of places to visit around the property. It was also just far enough away from the main strip to where it wasn’t too loud with street traffic. They also had bikes and scooters to rent. Which unfortunately I didn’t take advantage of but I do appreciate that if I needed them they were there. The staff was great. Super pleasant and even helped us set up cabs for us to get to our excursions. They also had amazing communication before our stay and helped us set up transportation back and forth from the hotel from the airport. We had a great stay at Amaka and would stay again if we come back to Tulum. Thank you for the great stay!

Leisure Partner

4/10

Poor

15 Jan 2023

Romain

À revoir

Séjour fastidieux, l'hôtel est beau mais je vous souhaite d'avoir une vraie chambre. Nous sommes tombés dans une chambre double qui avait été séparée par une cloison coulissante. Donc ne pas compter sur l'isolation phonique. Les voisins rentrant à 3 et 5h du matin sont bien évidemment tout sauf discret et de beaux ronfleurs car sinon ce n'est pas drôle dans ce genre de chambre.
Nous sommes restés 4 nuits et sur les 4 nous n'avons pu dormir correctement qu'une seule nuit. Les autres habitants se permettaient de mettre la musique à tue-tête et de chanter par dessus tout en so moquant de la tranquillité des autres clients. Autant vous dire que le personnel de l'hôtel n'étant pas embêté par cette fête improvisé n'a pas daigné leur faire comprendre que leur comportement était inadmissible.
Mis à part ça il ne reste pas grand chose à dire. La salle de bain ne contient que les toilettes et la douche. Vous utiliserez le lavabo directement dans la chambre. Et le frigo même diminué le plus possible reste un grand concurrent des voisins en terme de nuisances.

Partner