Name: Kan Tulum
Address: Calle 17 Poniente, Tulum, 77760, MX

10/10

Exceptional

18 Jul 2026

madeleine

KAN was great. The staff was all very helpful and informative. The property was well maintained and clean. One pool was closed but there were two other pools that were available. Restaurant and food were great as well!

Self

8/10

Excellent

16 Jul 2026

Keshawn

If you are looking for a Jungle Vibe in Tulum, this is it!

Partner

10/10

Exceptional

13 Jul 2026

Javoni

The property was very well maintained and the deep tissue massage was amazing.

Self

10/10

Exceptional

10 Jul 2026

Jose

10 out 10

Friends

10/10

Exceptional

05 Jul 2026

Dayjanae

Had a wonderful time with my family loved staff

Family

10/10

Exceptional

02 Jul 2026

Sydney Goldstein and Cat

We were a party of 6 adults requiring 3 rooms and ranging in age from 19 to 62. If you are not a fan of resorts and do not mind not being directly on the beach, then this place is for you. The accomodations are unique and well-maintained, the food is top-notch, the staff is friendly and approachable, and the location is convenient to everything we wanted to see and do. (We rented a 7-person car through Alamo.) Dinner on the night of our arrival was outstanding but expensive -- over $400 without alcohol. We ate breakfast there every day which again was delicious and fresh and inventive but also expensive. The restaurant, pool, cenote, and accomodation were all perfect for us. We had absolultely none of the issues that others have complained about and enjoyed every minute of it.

Friends

10/10

Exceptional

01 Jul 2026

Gaurav

My stay at KAN Tulum was absolutely amazing. The rooms were very clean, well-maintained, and thoughtfully designed, making the stay comfortable from start to finish.

The staff truly made the experience special they were warm, welcoming, fun to interact with, and always ready to help with a smile. Their hospitality added such a personal touch to the stay.

The amenities were fantastic. Having a beautiful cenote right on the property was such a unique experience, and the swimming pool was perfect for relaxing. The spa was wonderful for unwinding, and the speakeasy added a really cool, intimate vibe to the evenings.

The food and bar were excellent as well great quality, delicious flavors, and a lovely atmosphere to enjoy drinks and meals.

What I loved most about the property was its peaceful jungle setting. The entire place feels natural, calming, and deeply relaxing, making it the perfect escape from busy city life. If you’re looking for a stay in Tulum that combines luxury, nature, and great hospitality, KAN Tulum is a fantastic choice.

Self

10/10

Exceptional

01 Jul 2026

Carliné Du

I loved every moment I was there!

Self

10/10

Exceptional

26 Jun 2026

Abdon

Such a beautiful get away location. Super affordable, clean, and everyone was very nice.

Partner

10/10

Exceptional

25 Jun 2026

Bryant Gavin

This hotel was so beautiful and incredibly clean! The staff were super nice and so helpful. The property is beautifully maintained. I wish we used the amenities more (but that was our own fault). Overall beautiful property!

Partner

6/10

Pleasant

25 Jun 2026

Papa Abdoul

L’hôtel est magnifique mais il y avais beaucoup de poussière malgré un nettoyage housekeeping. Le restaurant était pas mal aussi je le donne un 6/10 pour la cuisine. Planifier de venir avec une voiture ou un scooter louer , les dépôt pour leur propre scooter ou vélo sont de 4000 mxn.

Pour finir les travaux chaque matin avec le bruit qui commence à 8h les chambres sont pas insonorisé totalement

Partner

10/10

Exceptional

15 Jun 2026

Reshunda Renee

This hotel was absolutely beautiful. Amazing staff ready and willing to help plan excursions, rent bikes/scooters, and their Partnering transportation service (5 stars as well). The food at the restaurant was delicious, every inch of the property was just peaceful and serene like being in your own world. Very zen! A great way to unplug from the noise of the world (no tvs) and unwind. Loved our stay. And cant wait to visit again.

Family

10/10

Exceptional

08 Jun 2026

Julie

I absolutely loved this hotel, the pool, the architecture, it was pretty, very clean, the staff was amazing, and helpful. Thank you!

10/10

Exceptional

04 Jun 2026

SILVIA

Beautiful hotel from A-to-Z
I stay in the two bedroom villa with the private three level pool, it was just amazing!
I can’t wait to go back

Friends

10/10

Exceptional

03 Jun 2026

Bahareh

Loved it so much now that I’m back home I miss everyone from there.

Self

10/10

Exceptional

02 Jun 2026

Ezekiel

Our stay was amazing from start to finish.

10/10

Exceptional

01 Jun 2026

rod

One of the most unique and inspiring places I HAVE EVER EXPERIENCED. I love this place. Will absolutely return..

Partner

10/10

Exceptional

30 May 2026

Christopher

This is an amazing property and we cannot wait to come back

4/10

Poor

25 May 2026

Nico

Really disappointed by this place, need maintenance, construction going on all day, room had some sewage smell coming out of the toilet all night, then power went out in the whole place and we had to book a different hotel. Still waiting on my refund for that, not a fun experience 😔

Partner

10/10

Exceptional

11 May 2026

Mia

The most unique hotel. It surrounds its own cenote and feels like you’re living inside a luxurious tree house! Highly recommend. Absolutely beautiful!

Friends

8/10

Excellent

30 Apr 2026

Malik

Staff is extremely friendly. I would recommend that the hotel invest in ant traps/ bait as they were everywhere in the room. The restaurant 6/10. Parking needs improvement and have more spaces for guests. The cenote was closed due to construction but im sure it wouldve been enjoyable to if it was open.

Partner

10/10

Exceptional

28 Apr 2026

Noelle

Such comfy beds and the restaurant is not to be missed!

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

SHENGYAN

非常棒的设计

Friends

10/10

Exceptional

23 Apr 2026

Emely

Good love everything about it

10/10

Exceptional

09 Apr 2026

Joanna

This place was a real treat. Great quality accommodation with lots available, spa, bar, restaurant. It’s away from the centre, perfect for a relaxing stay. Would highly recommend.

Partner

10/10

Exceptional

08 Apr 2026

Diego

A good place to relax and lay out. Also very central to a lot restaurants.

10/10

Exceptional

28 Mar 2026

Megan

Excellent room with an incredible forest view from the large windows opposite the bed. Great value for Tulum and great location that was in between the town and beach. Small pool with loungers that were available to use. Incredible restaurant for us (vegans), slightly pricey but as is the whole of Tulum.

Partner

10/10

Exceptional

18 Mar 2026

Nathan

.

Partner

10/10

Exceptional

17 Mar 2026

MARISA

so unique hotel, i highly recommend it to connect with nature and enjoy its own cenote on the property !! It wwas the best!!

thank you so much

Friends

10/10

Exceptional

03 Mar 2026

Amanda

All Positives with this stay! Zen, Beauty & Amazing comfy bedrooms. Would stay here again!!

Partner

10/10

Exceptional

01 Mar 2026

Eleanor

Excellent

8/10

Excellent

26 Jan 2026

Patoya

Clean room, great staff, use WhatsApp to organize anything that you need from fresh towels, to taxi rides anywhere! Notable mention, the breakfast was top tier!!! Mimosas weren’t on the menu so you’ll have to ask but they are delicious!!!!!!

Business_and_leisure Self

4/10

Poor

12 Jan 2026

Maria Zineb

Very disappointing stay. KAN TULUM did not live up to its luxury image at all. The room was uncomfortable . For the price, the experience was not worth it. I would not return or recommend this property.

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2025

Anna

My family and I travel to Mexico every Christmas, and we ALL agree that this was by far our favorite hotel / resort to date. At every moment, you feel completely swallowed by lush green plants. All of the staff are extremely helpful and kind. The food was fabulous. And of course, the piece de resistance is it's own cenote in the heart of the property. While not along the beach, the beach is extremely close and we did not feel it lacked at all. 10/10 stay!

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Yuly

The property was better than expected. It was very relaxing, the site is gorgeous and being surrounded by so much nature was breath taking. Staff was very friendly and since there was not much traffic this time of the year we had quick access to a lot of places. Super recommended.

Leisure Partner

4/10

Poor

03 Sep 2025

nanu

So if the property had added on their site that there is a possibility that there won't be any light for a few hrs that would be okay . This is not for everyone when i got there this was the case in august for my anniversary. Keep in mind the room is great and clean got charged for decoration and the lady came and started doing mediocre set up which i could have done myself and told her they haven't cleaned the room she said since she has started dropping the roses she can't wait for them to clean. Keep in mind there was no light for 5hrs they turned on generator and i had to walk all the way to the front since there was no phone to ask why the light was not upstairs on the 5th floor the guy said it only works for the 1st floor rooms.

Leisure Family

10/10

Exceptional

30 Jul 2025

Beatriz

Beautiful property, staff was great!

Leisure Partner

10/10

Exceptional

01 Jun 2025

Maricela

Amazing hotel with amazing staff. Overall amazing experience!

Leisure Family

10/10

Exceptional

08 May 2025

John

I liked the place, a lot. It’s private, and the staff are phenomenal. I went to them with several questions, and always got good answers. I talked to one of the owners, and complimented him on the staff. I recommend staying there. There is a cenote on the property, that has been incorporated into the hotel grounds.

Leisure Self

6/10

Pleasant

28 Apr 2025

Sophie

The hotel design is excellent and very aesthetic but it is not the “luxury” experience that is advertised. The rooms are a little basic and are tired in some places (wonky cabinet doors, cracks in flooring, cheap broken roller blinds on the windows). We booked this hotel for a reduced price and think the reduced price was fair given how expensive Tulum is but would not recommend booking without a discount

10/10

Exceptional

25 Apr 2025

Rachel

Loved the rooms. Beautiful location.. quiet and relaxing.

Leisure Self

10/10

Exceptional

19 Apr 2025

Travis

Great staff and beautiful property.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Cassondra

Kan Tulum is an absolutely beautiful property. It felt like an oasis every time we arrived back at the property.
The staff were all very kind and helpful with anything that we needed. I would highly suggest staying here if you are looking for relaxation and escape.
My only suggestions would be to add a kettle with some coffee in the rooms as the coffee bar is quite expensive. And maybe a few snack options to the menu for those that just want a little something by the pool.

Leisure Friends

8/10

Excellent

01 Apr 2025

Gülseli

We really liked the environment of the hotel. It was like a secret place. We love the big windows and decoration. They tidied up our room everyday. But we could not use the kitchen because there was no kitchenware. We asked for a hot water one night, thy told us we have a stove in our room. But we did not have any pots etc to heat the water. When we told that to receptionist she said that we need to get hot water from the restaurant. Also my husband wanted to make a surprise and buy flower from the hotel. And buy a packet. When we enter the room, on the table there were flowers and nuts and little chocolates on the table. They did not tell anything about the pricing so we think that we already paid for the nuts too. But when we check out they wanted us to pay for that too. And receptionist said she should have told us about the pricing but she did not. So everything was fine except for these things.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Mike

Super chill. Friendly very helpful front desk host. Great breakfast bar. Private cenote is nice. Just love the vibes.

Leisure

10/10

Exceptional

04 Mar 2025

Mark

This is definitely a one of a kind Gem. Secluded and Private. Nestled in the Jungle of Tulum yet close to everything your heart desires.

Leisure Self

10/10

Exceptional

15 Feb 2025

Jennifer

Beautiful hotel in the jungle. Plunge pool and cenote are amazing. Lovely staff, great restaurant

Leisure Partner

10/10

Exceptional

06 Feb 2025

Brittany

The property is very relaxing and therapeutic.

Leisure Friends

10/10

Exceptional

27 Jan 2025

Shelley

Beautiful space, very serene. We stayed in the deluxe rooftop suite & there were not enough loungers to accomodate, also no coffee maker or plates etc. Staff was great & we finally recieved a 3rd lounge chair. All was lovely overall.

Leisure Friends

8/10

Excellent

04 Jan 2025

Lateefat

We enjoyed our stay at Kan Tulum. The breakfast options were pricey but delicious, housekeeping was always prompt and staff was generally responsive via WhatsApp. The staff was kind enough to book beach club access through our stay and all the recommended spots were great.

Cons: Installing some sort of mosquito netting screen door would be an awesome option to enjoy nature without worrying about mosquitoes or bugs. The air conditioning was not great and we were often sweating through the night.

Leisure Partner