Kan Tulum

Mexico , Riviera Maya / Playa del Carmen
Tulum, Calle 17 Poniente
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50 reviews shown

10/10

Exceptional

11 May 2026

Mia

The most unique hotel. It surrounds its own cenote and feels like you’re living inside a luxurious tree house! Highly recommend. Absolutely beautiful!

Friends

8/10

Excellent

30 Apr 2026

Malik

Staff is extremely friendly. I would recommend that the hotel invest in ant traps/ bait as they were everywhere in the room. The restaurant 6/10. Parking needs improvement and have more spaces for guests. The cenote was closed due to construction but im sure it wouldve been enjoyable to if it was open.

Partner

10/10

Exceptional

28 Apr 2026

Noelle

Such comfy beds and the restaurant is not to be missed!

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

SHENGYAN

非常棒的设计

Friends

10/10

Exceptional

23 Apr 2026

Emely

Good love everything about it

10/10

Exceptional

09 Apr 2026

Joanna

This place was a real treat. Great quality accommodation with lots available, spa, bar, restaurant. It’s away from the centre, perfect for a relaxing stay. Would highly recommend.

Partner

10/10

Exceptional

08 Apr 2026

Diego

A good place to relax and lay out. Also very central to a lot restaurants.

10/10

Exceptional

28 Mar 2026

Megan

Excellent room with an incredible forest view from the large windows opposite the bed. Great value for Tulum and great location that was in between the town and beach. Small pool with loungers that were available to use. Incredible restaurant for us (vegans), slightly pricey but as is the whole of Tulum.

Partner

10/10

Exceptional

18 Mar 2026

Nathan

Partner

10/10

Exceptional

17 Mar 2026

MARISA

so unique hotel, i highly recommend it to connect with nature and enjoy its own cenote on the property !! It wwas the best!!

thank you so much

Friends

10/10

Exceptional

03 Mar 2026

Amanda

All Positives with this stay! Zen, Beauty & Amazing comfy bedrooms. Would stay here again!!

Partner

10/10

Exceptional

01 Mar 2026

Eleanor

Excellent

8/10

Excellent

26 Jan 2026

Patoya

Clean room, great staff, use WhatsApp to organize anything that you need from fresh towels, to taxi rides anywhere! Notable mention, the breakfast was top tier!!! Mimosas weren’t on the menu so you’ll have to ask but they are delicious!!!!!!

Business_and_leisure Self

4/10

Poor

12 Jan 2026

Maria Zineb

Very disappointing stay. KAN TULUM did not live up to its luxury image at all. The room was uncomfortable . For the price, the experience was not worth it. I would not return or recommend this property.

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2025

Anna

My family and I travel to Mexico every Christmas, and we ALL agree that this was by far our favorite hotel / resort to date. At every moment, you feel completely swallowed by lush green plants. All of the staff are extremely helpful and kind. The food was fabulous. And of course, the piece de resistance is it's own cenote in the heart of the property. While not along the beach, the beach is extremely close and we did not feel it lacked at all. 10/10 stay!

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Yuly

The property was better than expected. It was very relaxing, the site is gorgeous and being surrounded by so much nature was breath taking. Staff was very friendly and since there was not much traffic this time of the year we had quick access to a lot of places. Super recommended.

Leisure Partner

4/10

Poor

03 Sep 2025

nanu

So if the property had added on their site that there is a possibility that there won't be any light for a few hrs that would be okay . This is not for everyone when i got there this was the case in august for my anniversary. Keep in mind the room is great and clean got charged for decoration and the lady came and started doing mediocre set up which i could have done myself and told her they haven't cleaned the room she said since she has started dropping the roses she can't wait for them to clean. Keep in mind there was no light for 5hrs they turned on generator and i had to walk all the way to the front since there was no phone to ask why the light was not upstairs on the 5th floor the guy said it only works for the 1st floor rooms.

Leisure Family

10/10

Exceptional

30 Jul 2025

Beatriz

Beautiful property, staff was great!

Leisure Partner

10/10

Exceptional

01 Jun 2025

Maricela

Amazing hotel with amazing staff. Overall amazing experience!

Leisure Family

10/10

Exceptional

08 May 2025

John

I liked the place, a lot. It’s private, and the staff are phenomenal. I went to them with several questions, and always got good answers. I talked to one of the owners, and complimented him on the staff. I recommend staying there. There is a cenote on the property, that has been incorporated into the hotel grounds.

Leisure Self

6/10

Pleasant

28 Apr 2025

Sophie

The hotel design is excellent and very aesthetic but it is not the “luxury” experience that is advertised. The rooms are a little basic and are tired in some places (wonky cabinet doors, cracks in flooring, cheap broken roller blinds on the windows). We booked this hotel for a reduced price and think the reduced price was fair given how expensive Tulum is but would not recommend booking without a discount

10/10

Exceptional

25 Apr 2025

Rachel

Loved the rooms. Beautiful location.. quiet and relaxing.

Leisure Self

10/10

Exceptional

19 Apr 2025

Travis

Great staff and beautiful property.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Cassondra

Kan Tulum is an absolutely beautiful property. It felt like an oasis every time we arrived back at the property.
The staff were all very kind and helpful with anything that we needed. I would highly suggest staying here if you are looking for relaxation and escape.
My only suggestions would be to add a kettle with some coffee in the rooms as the coffee bar is quite expensive. And maybe a few snack options to the menu for those that just want a little something by the pool.

Leisure Friends

8/10

Excellent

01 Apr 2025

Gülseli

We really liked the environment of the hotel. It was like a secret place. We love the big windows and decoration. They tidied up our room everyday. But we could not use the kitchen because there was no kitchenware. We asked for a hot water one night, thy told us we have a stove in our room. But we did not have any pots etc to heat the water. When we told that to receptionist she said that we need to get hot water from the restaurant. Also my husband wanted to make a surprise and buy flower from the hotel. And buy a packet. When we enter the room, on the table there were flowers and nuts and little chocolates on the table. They did not tell anything about the pricing so we think that we already paid for the nuts too. But when we check out they wanted us to pay for that too. And receptionist said she should have told us about the pricing but she did not. So everything was fine except for these things.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Mike

Super chill. Friendly very helpful front desk host. Great breakfast bar. Private cenote is nice. Just love the vibes.

Leisure

10/10

Exceptional

04 Mar 2025

Mark

This is definitely a one of a kind Gem. Secluded and Private. Nestled in the Jungle of Tulum yet close to everything your heart desires.

Leisure Self

10/10

Exceptional

15 Feb 2025

Jennifer

Beautiful hotel in the jungle. Plunge pool and cenote are amazing. Lovely staff, great restaurant

Leisure Partner

10/10

Exceptional

06 Feb 2025

Brittany

The property is very relaxing and therapeutic.

Leisure Friends

10/10

Exceptional

27 Jan 2025

Shelley

Beautiful space, very serene. We stayed in the deluxe rooftop suite & there were not enough loungers to accomodate, also no coffee maker or plates etc. Staff was great & we finally recieved a 3rd lounge chair. All was lovely overall.

Leisure Friends

8/10

Excellent

04 Jan 2025

Lateefat

We enjoyed our stay at Kan Tulum. The breakfast options were pricey but delicious, housekeeping was always prompt and staff was generally responsive via WhatsApp. The staff was kind enough to book beach club access through our stay and all the recommended spots were great.

Cons: Installing some sort of mosquito netting screen door would be an awesome option to enjoy nature without worrying about mosquitoes or bugs. The air conditioning was not great and we were often sweating through the night.

Leisure Partner

6/10

Pleasant

29 Dec 2024

Irena

Great hotel dispite some issues

We recently stayed at this hotel for five nights and had a mixed experience. On the positive side, the hotel itself is beautiful, and the staff were incredibly friendly and welcoming throughout our stay. The room was clean and comfortable, which we appreciated.

However, we encountered a significant issue with the water pressure in the shower. It was so low that it was very difficult to use, making showering a frustrating experience. We reported this to the staff on the first day, but unfortunately, no one came to address the issue during our entire stay.

While we enjoyed other aspects of the hotel, this lack of follow-through on a basic amenity left us disappointed. It's a shame because the hotel has a lot of potential to provide a great experience, but this oversight affected our overall satisfaction.

Partner

10/10

Exceptional

26 Dec 2024

Hector

The staff was incredibly friendly, and the hotel felt like a dream. It’s a charming boutique property—intimate in size but stunning in design—with all-vegan cuisine that was simply delightful.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Brandi Marie

Great property, but nothing around it and not walkable to other locations

Leisure Friends

10/10

Exceptional

15 Dec 2024

Odette

Hidden Gem in the Jungles of Tulum

I can’t recommend this hotel enough! The service here is truly exceptional - very rare to find in Tulum. The staff goes above and beyond to ensure you have an amazing experience. The rooms are stunning, impeccably clean, and thoughtfully designed. The on-site restaurant is a standout with phenomenal food and a dreamy ambiance. What truly sets this hotel apart is its private cenote, where you can enjoy the same fantastic restaurant service. It’s a one- of-a -kind experience that made my stay unforgettable. Can’t wait to come back!

Self

6/10

Pleasant

03 Dec 2024

Kayla

The property was clean, well maintained, and very beautiful. Loved the cenote!
however upon arrival, I had to ask about EVERYTHING, transportation to downtown, things to do, where to get towels for the pool, programs/ services offered onsite…
They had a kitchenette, but did not have any pots, kettle, cup etc…

Leisure Family

8/10

Excellent

23 Nov 2024

kashif

Good overall stay, property was well kept and very much ecofriendly… Restaurant also had great food and service…

Leisure Self

6/10

Pleasant

19 Nov 2024

Siona

Kan is Beautiful. the view and the rooms are super clean and beautiful. The only problem I has was the Staff! the customer service was super bad. Front desk was ok but not helpful at all. there are 2 bartenders a guy and a lady. they were both mean and rude. we asked for hot water, he refused to give us hot water! we got 2 coffees he charged us $25.00. the next day we got hot water from the lady and she asked us if we want to tip, and we said no! she gave us attitude and she refused to help us later that day. there are 2 servers in the restaurant. a guy name Gustavo I believe, he is super nice and friendly. also a short girl black short hair, I do not remember her name she is also nice and helpful. I would go back to that hotel only for the view but not the staff.

Leisure Friends

10/10

Exceptional

23 Oct 2024

Teodosio De jesus Martinez

We loved this hotel, we stayed 9 nights and everything was clean and organized in the room. The house keeping lady/guy did an excellent job. Don’t forget to leave a daily tip to her/him. The workers at kan tulum are always alert to have everything clean, safe,funtionally and well maintained atmosphere. Plus the hotel have workers taking turns 24/7 taking care of your cars at parking lot to Making sure no one breaks in into your car. The nature and vibe inside the hotel is unique! Loved the design of the hotel and the feeling it gives you. The pools were always clean as well. They have a spa, boutique, and restaurant but these extra cost. The hotel has a cenote and a bar besides it, plus like a small cave with seats so you can relax with your partner or friends. The hotel has bicicles for rental as well. But We really didnt get the chance to enjoy these services since we already had activities planned. But next time we will enjoy every service for sure. Quick tips to the hotel, just get alittle bigger trash cans inside the rooms. And something i noticed. Just be careful when you are stepping out of the bathtub/shower it will get alittle bit slippery in the floor. Just put a towel so you wont fall. And the most important tip that will help taxis and new arrivals is to put a small sign at the very front street entrance that says KAN TULUM. These tips didnt affect my stayed but it will help new arrivals. We really recommend others to stay at Kan Tulum.

Leisure Partner

10/10

Exceptional

11 Oct 2024

carla

Desde que llegamos hasta que nos fuimos, el servicio fue excelente. Todo el staff fue súper atentos y amigables. Hasta nos recomendaron lugares para comer y visitar. Al host, Azúl, Benjamín y Gustavo muchísimas gracias por hacer de esta estadía una muy especial.

La habitación es amplia y es tal cuál las fotos. El hotel tranquilo al menos para esta época que es "low season". El cenote es un must! Creo que es el único cenote con barra.

No se pueden ir sin hacerse un masaje en el spa. Las chicas fueron excelentes.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Colm

Very peaceful, but easy access to town and to the ruins via hired bikes.

Leisure Partner

10/10

Exceptional

03 Sep 2024

Cristopher

Interior, the property is gem. The atmosphere they provide is great. Definitely a location for a relaxing break single or a couple’s retreat. I went with my significant partner and we loved it.

Pros:
The communication that Kan has is great. You can chat with them via WhatsApp.
They have someone watch your vehicle overnight, we rented a mo-pad and they made me feel safe leaving it there.
THE FOOD IS GREAT, they have their own “restaurant” and speakeasy. Drink are good, if you have a big tolerance then you’ll need a couple of drinks, I had about 4/5 (mixed drinks) and the alcohol wasn’t hitting.
They’re near a beach, and honestly you need to visit the PRIVATE beach club they have to offer. Pricing isn’t bad for the visit. We were there for 5hrs.

Cons:
When getting there, let’s just say it’s kinda hidden. Love the idea that it’s a complete different environment once you get there. But even our taxis guy was having an issue getting to the entrance. But the entrance is easy to find once your there.
Checking in, no one really approached us when we got there it was kinda an open area, we asked “hey, how do we check in” then we were redirected to the check in area.
The roads surrounding the area, long story short if you rent a mo-pad watch out for wholes and puddle of water. Not every road will have a street light so you’ll be riding in the dark with only your head lights.

Overall, I really love the place and would DEFINITELY recommend it for a get away.

Leisure Partner

6/10

Pleasant

29 Jul 2024

Rosio

Overall it was my first time in Tulúm but the property where we stayed was nice and all but breakfast was not included nothing was included we had to pay for everything the lights when off for hrs the staff was really nice especially Richard Perez…

Partner

2/10

Poor

05 Jul 2024

Franchelli

The hotel is money hungry. They will intentionally cut the power and water. Expect outages through out the day. The hotel is very pretty. However the way they operate gives rookie energy. Guest are not priority here. The staff is. They have a terrible mosquito problem that is only maintained at the front desk or where ever their is a staff member standing . The frustrations of frequent outages made me become extremely observant to their operation. The cooks never washed their hands yuk. The food is not fresh. I was there for 6 days not once did I see them pick up the pool skimmers to clean the pools . I looked at it everyday to see if they will use it. They never used it. Not once did they take initiative for the inconvenience they cause. A hurricane approached not only did they not comp the room we were forced to stay because our flight was canceled but they cut the power even before the hurricane started. Not once did they apologize for the inconvenience. They take no initiative. Is not worth the frustrations do not stay here.

Business_and_leisure Partner

10/10

Exceptional

26 Jun 2024

Eliud

Kan is beautiful place, loved it!!

Leisure Family

10/10

Exceptional

04 Jun 2024

Mona

The food was exceptional, with plenty of amazing vegan options. Definitely a place I'd recommend if you're not quite interested in the more boisterous beach club scene and want to be closer to true Tulum.

Leisure Partner

4/10

Poor

28 May 2024

Taryn

Wow this place is odd. We booked this looking forward to a luxurious and relaxing stay and hoped that this expensive hotel would be the highlight of our trip, and instead it was absolutely the worst part of our Tulum vacation. The images and description of this hotel are very misleading, and Expedia presenting this as a luxury boutique hotel felt like a scam. No room service, the pools were often dirty and looked rundown in person. This place is a mix of condo and hotel, and they also host events for non-guests (stuff like midnight reiki healings) where a bunch of people not staying at the hotel were using all of the common areas all night. It felt more like a cheap yoga retreat marketed to influencers than a high-end hotel, and for what we got the price was outrageous. It’s also set among new developments, so the entire area around the hotel is being excavated and heavy construction equipment is running all day, and the drive into the hotel (which had no signage) is like driving through a construction site. To top it all off, our very expensive meal at the hotel was the only food in Tulum that gave us food poisoning. For a lower price we would have been reasonably happy with this hotel, but this was not at all the stay that we paid for. Very disappointing.

10/10

Exceptional

14 Apr 2024

elizabeth

Amazing hotel
Staff was great. Resort is extremely clean and the AC works perfectly fine.

Leisure Friends

10/10

Exceptional

08 Apr 2024

James

Absolute oasis in Tulum, design and architecture are one of a kind here and the staff are top tier.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Thera

Just do it.

We had the most wonderful time. I highly recommend Kan Tulum. Staff are kind and friendly. Rooms are luxurious. Beds are very comfy. Food was excellent

Partner