Name: Secrets Tulum Resort & Beach Club
Address: Calle Itzimina Esq. Av Kukulkan, mz 001, Tulum, 77760, MX

Secrets Tulum Resort & Beach Club

Riviera Maya / Playa del Carmen · Mexico

Calle Itzimina Esq. Av Kukulkan, mz 001View location

100 reviews shown

6/10

Pleasant

21 Jul 2026

Sasha

Partner

10/10

Exceptional

19 Jul 2026

Liudan

Staff was amazing and very attentive, room was very clean.
What I didn’t like was the selection of alcohol at the bars specifically the premium bars I didn’t think it was premium.

Partner

10/10

Exceptional

18 Jul 2026

Shyrlene

Since the moment my bestfriend and I arrived we were treated like royalty. It was the most special we have ever felt in any resort we have ever been to. It was my bestfriends bachelorette and they were kind enough to bring us champagne and put a sign on our door. It was so sweet and thoughtful. The staff was incredible!!! 10/10 they were always ready and willing to help us no matter what. VIP Service was amazing. Some of the staff that stood out to us were Julio Rodriguez, Greta, and Jose. However the rest of the staff was also fantastic! We will definitely be recommending this resort to our family and friends! Food was also 10/10!

Friends

10/10

Exceptional

17 Jul 2026

Wendy

Excellent service across the board!!

Partner

10/10

Exceptional

13 Jul 2026

Javarin

Extremely accommodating. Very safe and detailed in ensuring cleanliness. Spectacular staff

Partner

6/10

Pleasant

13 Jul 2026

Stacey

Me and my girlfriends reserved the beach area of the resort in January, when we arrived at the resort they told us the beach area was closed and we were being relocated to the main resort area. I think the biggest frustration was there was no communication prior to arrival. Half the restaurants (the ones at the beach area) were closed, so that was a big bummer. We ended up staying at one of the swim up suites and the rooms were large, high ceilings and really beautiful. The bathrooms felt luxurious as well. The restaurants were alright, Portofino, the Italian restaurant was my favorite. Shuttle device to the beach did not run according to schedule and you would get different answers from everyone. Staff at the restaurants were great. Spa was pretty, was a bit bummed bc my reservation said it came with. Spa service but it was just 15 minutes in the hydrotherapy area. Overall the resort was okay, room was beautiful, service pretty good. Communication was poor.

Friends

10/10

Exceptional

12 Jul 2026

Jack

Staff was very helpful and kind. Room was clean only complaint was the ac. The room didn’t get as cold as I wanted it to. Other then that every else was great

Partner

10/10

Exceptional

12 Jul 2026

Joshua Levi

Had a swim out suite which was very nice. Daily room service was attentive to towel replacement and mini bar was restocked daily to requested needs. Concierge Roberto was awesome. Exchanged WhatsApp info and communicated through text. He checked on us every day and quickly responded if we requested anything. From a bucket of ice, to organizing transportation to the airport, it was taken care of. The only suggestion I would have is to have the main buffet area open during dinner. Selection during breakfast and lunch was nice and changed daily. Just wished we could of had this as an option for dinner.

Partner

10/10

Exceptional

12 Jul 2026

Dalmis

Un excelente servicio

Partner

10/10

Exceptional

10 Jul 2026

Jerome Onu

It was a great experience and friendly environment.

Partner

8/10

Excellent

06 Jul 2026

Lorna

The place was great in many ways, however we felt bated with the deceiving photos on Expedia showing a beach front resort. There were only 2 photos of the secretes we stayed at for our honeymoon. All other photos are of their sister resort Kumar and the beach club. When I booked this place we were expecting pools showing a beach backdrop. No beach in site. It was rather funny honestly thinking how many other people have done the same thing. Kicker is they bring you to the sister resort and show it off like look what you could have had. I’m like yeah, I know you fooled us. That did annoy us but we made the best of the it and enjoyed our stay. They need to correct those photos because it’s really misleading and unfair to people expecting an experience and it not happening. The amount of money these resorts make, this type of error is unacceptable. We will come again but please fix the photos, stop doing people dirty.

Partner

10/10

Exceptional

06 Jul 2026

Antrina

Relaxing, clean, and inviting environment. Exactly what we were looking for.

Partner

10/10

Exceptional

03 Jul 2026

Ana

My experience at Secrets Tulum was great. Staff were so polite and helpful. My room service was excellent and room was cleaned daily.

Friends

8/10

Excellent

03 Jul 2026

Takiera

The staff were very friendly and accommodating. The bars were easily accessible. They have many different pools depending on what your vibe is. The only issue we ran into was on our first two days the food was subpar, not sure it is was just an off day however, after that all the food was amazing. I do wish they had more Mexican food options.

Partner

6/10

Pleasant

03 Jul 2026

Andrew

The property was decent. About 15 min shuttle to the beach club (in my opinion it is the best thing the resort has going for it) During seaweed season resort location is ideal and the club allows a good alternative to not being in the ocean.

Hand towels, face towels, and rags never changed out throughout our stay.

Liquor choice even for preferred club was not great. Common to see one decent bottle of bourbon displayed and once it’s gone it’s back to Jack or Jim.

Overall Food was mediocre. Expect very small portions and about a 30-45 min wait from time of ordering at most restaurants in the resort.

The staff at Secrets club resort Tulum were all very pleasant and helpful.

However, we fell into the 90 minute trap and sat through a presentation at Secrets Akumul. This turned into a 2+ hour fiasco of seeing what’s under construction and having 4 people attempt to strong arm “customers” into a $500,000 dollar membership where you’d still have to pay your travel fees. They eventually came off of that as we continually told them we weren’t interested and dropped under $100,000 plus travel fees.

Spa was good both hydro and massage

I’ve been to multiple resorts through Mexico over the years. This one landed at the bottom of my experiences. We enjoyed our time but I would have a hard time recommending this location to anyone.

Friends

10/10

Exceptional

02 Jul 2026

Charlette Chao

Celebrated my partners birthday and we came in a group of 6. We had an amazing time.

Friends

8/10

Excellent

02 Jul 2026

JORDAN

To much upselling

Partner

10/10

Exceptional

01 Jul 2026

Scarlete

Love it

Partner

10/10

Exceptional

29 Jun 2026

Mary Fatima

Room was clean and staff were super friendly. The property was maintained really well.

Friends

10/10

Exceptional

29 Jun 2026

Miguel

Edwin our concierge made our stay 10/10. We were so impressed by the hospitality and amenities.

Partner

10/10

Exceptional

24 Jun 2026

Paula

The rooms had all the amenities we needed.All the alcohol and waters and candy. They also had a tub on the porch which we loved.
The outside had a lot of walking on sand, so recommend sandals for the ladies.
Also take American cash for tips for the waiters, most of them live out most tips.

Family

6/10

Pleasant

23 Jun 2026

Sukhminder

I will say 6/10 rating limited and too confusing round and round ,

Partner

10/10

Exceptional

22 Jun 2026

Gabriela

Staff, food and drinks were all great

Family

4/10

Poor

22 Jun 2026

Antoine

This resort lacks entertainment the room smell like mold the food was terrible wasn’t a great experience for the amount of money I spent at this resort. The highlight of my trip was the excursion I did outside of that my stay wasn’t pleasant and I’ll never visit Tulum resort beach club again..

Friends

6/10

Pleasant

22 Jun 2026

Renee

While the resort was nice, it was also a bit dated. It also lacked a bit of liveliness. There was some entertainment scheduled but there wasn’t any music playing at the pools or live entertainment throughout the day. The pools also closed earl. Housekeeping was spotty with their service. Sometimes they would come even if you put the light on to request the room to be cleaned. Room service was great but dirty dishes were not consistently picked up. Bar drinks were good!

Friends

10/10

Exceptional

21 Jun 2026

Daniela

Todo excelente sólo que en la casa zamna es bien tranquilo sólo un restaurante cierra a las 10:30 los demás cierran muy temprano no hay mucha variedad si te hospedas ahí

Partner

10/10

Exceptional

20 Jun 2026

HEIDY

Nos encantó y claro que volveremos 20 /10 todo perfecto
Muy amable la limpieza los tragos 👍

Friends

10/10

Exceptional

18 Jun 2026

samad

Everything was amazing

8/10

Excellent

18 Jun 2026

Charinee

Room was beautiful.

Partner

10/10

Exceptional

17 Jun 2026

Simone

Hotel was everything and more. Resort staff was very helpful and courteous. Rooms were clean and beautiful and food and drinks were amazing

Partner

10/10

Exceptional

17 Jun 2026

Ashley

Took my husband here for a surprise birthday trip and we absolutely loved it. If you are looking for a very calm, quiet and relaxing vacation this is it. The staff was amazing and so helpful. The restaurants were great and had a pretty ambience. The aesthetics, the spa, the pools, etc.. was great. The beach club was a little underwhelming but possibly due to the time of year we went. Also, if you are looking for a live nightlife/entertaining resort, I would say this is not the best option. Most of the \"nightlife\" activities were done by 9:30/10... Not a lot of shows, etc. But if you are looking for a nice romantic getaway this is where I would choose to stay.

Partner

10/10

Exceptional

10 Jun 2026

carl

The staff are absolutely amazing. They go out of their way to ensure everyone is taken care of. Property is immaculate and aesthetically pleasing to the eye. Daily trips to the beach feels like little excursions. Eric at the Grotto is amazing and is so attentive. FIBI…

Partner

10/10

Exceptional

05 Jun 2026

Carlos

Great experience

Partner

10/10

Exceptional

04 Jun 2026

Chad

Wonderful place

Partner

8/10

Excellent

03 Jun 2026

Chelsea

Had an amazing stay at Secrets Tulum! The resort is absolutely beautiful, with a unique jungle/beach inspired design and a relaxing atmosphere. The staff were friendly and attentive, the food was 3/5, and the beach club was a great addition to the experience. Everything was clean, well-maintained, and made for a perfect getaway. I would definitely recommend Secrets Tulum and would love to return in the future!

Partner

10/10

Exceptional

02 Jun 2026

Caroline

Tinha baratas pequenas na maioria dos quartos

Business

8/10

Excellent

02 Jun 2026

Jesus Miguel

Great place, awesome staff. The sports bar smells like urine and the toilets were overflowing.

Friends

8/10

Excellent

02 Jun 2026

Beulah

We enjoyed our stay at Secrets Tulum. Id truly rate it as a 4.5/5. It is a rather new property, so there's not a ton of activities. The Beach Club and Spa are awesome! Take advantage of the hydrotherapy -- AMAZING! If you like soft to medium pressure, ask for Irene. If you like medium to firm pressure, ask for Daniel! Love their skills! Customer Service overall is pretty A1. They are all very helpful. Drinks were okay-- they pour them heavy which we loved, but everything was pretty watered down. They do not have top-shelf liquor available, so pick up at the duty free before leaving the airport.Food is mediocre at best. The Market Cafe breakfast was my favorite-- especially the omelette station and the fresh juices! Bordeaux has great French options, like their mushroom risotto and the bechamel app. Jasmine is okay with their Asian cuisine. When we went to Bluewater Grill it was rainy and held in the Market Cafe. It was okay, nothing memorable. Coco Cafe was convenient for being open 24H, but dont expect anything spectacular. Room service took awhile, but their basic burger is the best option. We had the swim out Junior Suite and that room was amazing. Love the openness of the bathroom and the convenience of the private pool. The overall shape of the room was unique and different. Celebrating our 10 year anniversary and they initially treated us royally, but as soon as we declined their presentation to sign up for their club, we were treated as regular customers.

Partner

10/10

Exceptional

01 Jun 2026

Jovan E

Always hydrate yourself and please don’t forget to visit there SPA are 5 star treatment. Hydrotherapy and body massage are so relaxing.

Partner

10/10

Exceptional

01 Jun 2026

Jovan

Staff are delightful and very welcoming! The room are very nice, Beautiful and outstanding. The pool are very clean. Even though your far from the beach but the white sands next to the pool feels like beach vibe. The only thing is the cable tv signals are slow.

Partner

10/10

Exceptional

30 May 2026

Rechetta

Great place

Partner

8/10

Excellent

27 May 2026

Nicholas

Property was large and spacious, lots of room to explore. We went with the rooftop suite and loved it! Room was highlight! This location is set up well for couples and has a great local vibe. Room service was a bit slow and concierge was unheard from..
Food was mediocre, par for the course.. expected.
24 hr coffee shop was nice!
Common pools are warmer and not ice cold... nice!!

Partner

10/10

Exceptional

25 May 2026

Violetta

I would definitely come back again. This time with different people or just with my wife only. Francisco my concierge was amazing, the staff was great. The only thing I would improve is having music or a dj at the main pool. And the pebble pool floor was not great. It really messed up my feet.

Friends

10/10

Exceptional

23 May 2026

Stormie

Great, helpful staff, food choices, & hospitality were amazing.

Self

2/10

Poor

23 May 2026

Michael

No beach horrible food and service and total misrepresentation of a vacation

Partner

10/10

Exceptional

23 May 2026

Nico

Staff made this experience the best!!!

Partner

10/10

Exceptional

23 May 2026

Robert

Very clean room and good food!

Partner

2/10

Poor

21 May 2026

ALICIA D

I rarely leave negative reviews, however after spending nearly $6,000 on a nine day stay at Secrets Tulum, I feel obligated to provide an honest and detailed account of our experience. While the staff themselves were kind, welcoming, and clearly doing their best, the overall resort experience fell drastically below expectations for a luxury all inclusive property carrying the Secrets name. Quality of housekeeping service was also lacking throughout our stay. We intentionally left ketchup on the table to see how thoroughly the room was cleaned, and it remained there the entire trip untouched. We constantly had to request towels, especially extra towels for the swim up area, because they were not stocked in the room. The nightstand only had one drawer on one side of the bed, which was inconvenient, and there were obvious signs surfaces were not being properly wiped down daily. At one point I had left a piece of candy on my nightstand after taking it out of my mouth and although I threw it away myself, the sticky residue remained and was never cleaned. I am by no means a slob, so the lack of attention to basic room cleanliness was frustrating. Additionally, the only drinks stocked in the room were beer, so if you have a beer allergy or simply do not drink beer, you are essentially out of luck.

The largest disappointment by far was the food quality. It was consistently poor throughout nearly every restaurant and dining option on the property. Vegetables were overcooked and taste

Partner

10/10

Exceptional

21 May 2026

Andrea

Everything was better then expected. Our concierge Frida was the best part!!

Partner

10/10

Exceptional

17 May 2026

Adma

I think from the moment that we got there, it was such a beautiful experience. One of our main person that took care of us was Robert Roberto, who was super nice. Everything was very easy. It’s very close to downtown area too if you feel like you want to go off the resort even going to the beach despite having to take a shuttle, it was still a very fun experience everything was so easy to get to the food was great yeah 10 out of 10.

Partner

10/10

Exceptional

17 May 2026

Angela

Amazing staff

Family

10/10

Exceptional

17 May 2026

Sandra

Absolutely incredible!!! Hotel, staff, amenities, etc 5star.

10/10

Exceptional

16 May 2026

Areeb

Amazing! I wish restaurant food was available for room service.

Partner

10/10

Exceptional

14 May 2026

Christopher

Highly recommend this place!!

Partner

10/10

Exceptional

07 May 2026

Ethan

Staff was amazing. Very clean resort too

Partner

10/10

Exceptional

05 May 2026

Stephanie

Room was immaculate, the property itself super beautiful & clean. The staff was amazing, they went above and beyond to make the best out of our stay. Restaurants were also very good , Jasmine & Grotto were my favorites. Highly recommend this resort & I will deff be back sometime in the future.

Partner

10/10

Exceptional

04 May 2026

Malik

It was a very nice resort everything was clean and assorted perfectly. The staff was very helpful with getting us anything we needed. The front desk was also a big help too any time we needed a taxi it arrived with in a short amount of time. I can’t complain about anything the resort was very nice .

Partner

8/10

Excellent

02 May 2026

Francisco

Good hotel and amenities but the food is not the best!

Partner

10/10

Exceptional

01 May 2026

Ariana

Clean room. Great staff!

Friends

10/10

Exceptional

01 May 2026

Balkar

Clean rooms, great activities and entertainment arrangements,
Outstanding staff , whole team goes beyond to make your stay best

Partner

10/10

Exceptional

01 May 2026

Taylor

10 out of 10. I will be back & share this resort with friends & family!

Partner

8/10

Excellent

01 May 2026

Loretta Charlene

The resort was amazing but you will get lost and confused. The staff are all helpful and great. Our concierge Frida was great and very helpful. The spa was a 10/10 book with Daniel he was amazing. French restaurant and The grill are the best.

Partner

8/10

Excellent

30 Apr 2026

Noe

The staff was wonderful! The food was average, we definitely expected better. We had issues with no hot water for showers which was extremely disappointing. The pools weren’t very clean and the pool interior was very rough. Our biggest issue was the pushy sales for another resort/time share. After saying no and not interested multiple times they continued to push it on us and that was the last thing we wanted to deal with on our vacation.

Friends

10/10

Exceptional

30 Apr 2026

Sheena

we love coming here!!!! cannot wait to be welcomed back!

Partner

10/10

Exceptional

29 Apr 2026

Amanda

Huge property and so Many pools. I had great time and obsessed with the huge Suite I had! Would love to come back again.

Friends

10/10

Exceptional

29 Apr 2026

Andre Randell

Great professional staff!
Great place for rest and relax!

10/10

Exceptional

29 Apr 2026

Iesha

Customer service top tier. Resort very clean. Good resort for couples

8/10

Excellent

28 Apr 2026

Sherrell

The room was beautiful, but there were roaches (I understand that in tropical locations/ jungle locations it tends to be harder to get rid of them but it was still unfortunate to see), the room was not cleaned while I was there and evidence of the room merely being turned down was done since the dead bugs found in the room were not removed from the floor during my stay. Be mindful if staying in the swim out rooms that the sliding door to the pool do not have a handle to pull the door back open, you could leave the door open with the screen door closed but the ac will turn off (as it should to preserve energy).
There were a lot of nice amenities in the room, I was given an upgrade to preferred so this may affect what was provided in the room, but they give you a small sample of sunscreen and mosquito repellent (I used what was provided in the room and my own repellent and still got bit up so bear that in mind if you are sensitive to mosquito bites). There was a beach bag that you get to keep, robes, slippers, a sewing kit, shower cap, and very nice soap, shampoo conditioner and lotion provided. The room also has a large safe, ample storage, no vanity area, but a small extendable mirror with a light for makeup application (which you will need to stand to utilize). The breakfast was lack luster in flavor and was very \"American\". The dinner restaurants were better but lacked seasoning at the outdoor grill restaurant. The French restaurant was far better in terms of taste.

Self

10/10

Exceptional

25 Apr 2026

Mahogany

Loved it

10/10

Exceptional

25 Apr 2026

David

Everything about this resort was amazing the staff was very attentive and the food was amazing. The only complaint I had was the barefoot grill was lackluster and the food made my wife and I sick. All the other restaurants were great along with the buffets.

Partner

10/10

Exceptional

23 Apr 2026

kaylee

I loved this hotel; it met all my expectations!

Partner

10/10

Exceptional

20 Apr 2026

James E

Yes wonderful

10/10

Exceptional

20 Apr 2026

Jose

Julio our concierge was amazing! He sent me daily activities at the hotel . The hotel staff were beyond friendly and so helpful . We ttruly had an amazing time and plan on coming back !

8/10

Excellent

16 Apr 2026

Adrienne

Good

10/10

Exceptional

16 Apr 2026

Celeste

Beautiful property, food was delicious and staff was amazing. Will definitely go back.

Partner

10/10

Exceptional

13 Apr 2026

Frank E

This was our first time here and we loved it ! Food and cleaning was excellent and the staff was above and beyond… Our personal Concierge Julio Rodriguez was 100/10 .. he even prepared a Happy Anniversary surprise without asking … I am
Very grateful for everything… It is a quiet place , perfect for relaxing . Totally recommended

Partner

10/10

Exceptional

12 Apr 2026

Gabriel

Very nice

10/10

Exceptional

12 Apr 2026

Kelly

I loved my stay, service was great, resort was clean and food was good

Partner

10/10

Exceptional

11 Apr 2026

Jonathan

Staff was amazing, everyone deserves a raise. Food was a solid 8/10. Breakfast selection was huge. I wish the had more meat selections though. Amenities were beautiful. Was preferred club so extra perks were good but hard to distinguish from a regular guest. Overall a beautiful resort I would love to stay again. Thank you secrets!

Partner

6/10

Pleasant

10 Apr 2026

Irvin

Clean and beautiful room, great resort overall. FOOD was somewhat disappointing

Partner

10/10

Exceptional

09 Apr 2026

Wendy

Staff were all wonderful! In particular, Julio our concierge. He was very responsive and great at accommodating all of our needs. Thank you for making our stay that much better!

Family

10/10

Exceptional

07 Apr 2026

Cal

Amazing scenery, very up kept amazing staff.

Partner

4/10

Poor

03 Apr 2026

Armando

Maybe I should preface this by saying I don’t usually do resorts. But this stay made me realize I never want to again. The check in process was excruciatingly long. I was tired and jet lagged and asked repeatedly to just get to my room and they kept asking to sign me up for events for discounts. I just wanted to lay down. While I was there I was harassed when I was at the pool by staff about my room number and my last name. Then to confirm my room number and confirm my last name. I just told you. I then watched the staff members walk around the resort and not ask anyone else for that information. I saw them later and asked them why I was asked and they said they asked everyone. I didn’t see that at all. Bartenders were great. Maids a turndown service was great. So many rules, maybe if you don’t plan on leaving the resort this would be a good stay. I left every night to explore and getting in and out is such a pain. Checking out is a pain. You need a ticket to give to a cab driver to prove you checked out. Just way too much. Again I’m not a resort kind of person. If you are maybe you’ll enjoy this one. It’s not for me.

Friends

10/10

Exceptional

02 Apr 2026

Jacqulyn

I celebrated my fiftieth birthday with family and had an amazing time! Secrets did not disappoint. The food was excellent! I truly enjoyed my stay at this resort. It did not disappoint. Our concierge Frida was the best. She was patient and very helpful!

Family

6/10

Pleasant

02 Apr 2026

Valeria

La comida no es muy rica. La amabilidad y atención del personal si, pero para la categoría que dice tener el hotel si dejó mucho que desear en cuanto a amenidades sobre todo el club de playa

Friends

10/10

Exceptional

31 Mar 2026

Yara

I had an amazing stay here، and honestly, it exceeded my expectations. The resort is beautifully maintained-clean, organized, and very well taken care of. The staff are incredibly friendly, kind, and always helpful, with fast and impressive service.

The rooms are spacious, and the bathrooms are large.

The restaurants offer a good variety, and we enjoyed most of what we tried. The 24-hour coffee shop was a highlight.

The pools are clean, well-maintained, and never feel overcrowded.

A special mention to the entertainment team—they were welcoming and added so much fun to our stay. We especially want to thank Jhonny, who taught us how to make bracelets, and we also enjoyed a painting session.
There are plenty of activities to enjoy, including yoga, ceramics, dancing, and a fun foam party.

The beach requires a short shuttle ride, but honestly, that turned out to be part of the charm. I didn’t expect to enjoy the ride as much as I did—it added a unique touch to the experience. The beach itself is in a great location, clean, and offers excellent service.

The beach area is near local shops and a street full of stores, so we could easily go out, walk around, explore, and come back without going far.

The resort and beach are also stunning for photos—every corner is beautiful.

I want to emphasize again how exceptional all the staff were—their kindness and service truly went above and beyond.

Friends

10/10

Exceptional

30 Mar 2026

Frankesha

1. This is a COUPLES resort…heavy on the couples. If you’re not comfortable being by yourself, it might hit different. I did meet some people and hung out with them here and there.

2. You don’t have to leave at all there are multiple pools, 5–6 restaurants, everything is right there.

3. It’s not on the beach, BUT the shuttle is a whole vibe and the beach club is 10/10—pools, cabanas, food, drinks, and great service. There’s no extra cost.

4. Food was solid. Tried most of the restaurants, no real complaints.

5. The BED?! Top 3 best sleep I’ve had. No exaggeration. I was knocked out!

6. Preferred Club = worth it. Concierge checked on me daily, handled little things (even my lost key), and the preferred pool is super chill + luxe.

7. This is NOT a party resort. It’s calm, quiet, and relaxing. Also not crowded so there’s no fighting for chairs, cabanas always available.

8. They do have activities all day + night like the silent party, shows, painting, water aerobics, etc. So it’s not boring at all, just chill fun.

9. The spa?! I did the “Imagine” package: hydrotherapy pool, sauna, steam room, jacuzzi, cold plunge + a 50 min massage, 30 min facial, 30 min foot treatment… WORTH IT

Overall… would I come back? Yes. But next time… I’m pulling up with a man! lol

Self

10/10

Exceptional

29 Mar 2026

Erika Isabel

Partner

10/10

Exceptional

28 Mar 2026

Vanessa

Great hotel! Food and drinks were excellent. Staff and hotel amenities amazing. Great place to relax and enjoy a nice vacation.

Partner

10/10

Exceptional

27 Mar 2026

Sydney Anne

We had a really great time. Preferred was nice to have but not necessary. Beach club is lovely and so was the property, rooms, and pools.

Partner

8/10

Excellent

27 Mar 2026

Vianney

It was ok, at best!

10/10

Exceptional

26 Mar 2026

Sav

Everything was amazing!!!

10/10

Exceptional

26 Mar 2026

jose l

The property was excellent food was great at all of the restaurants no exceptions drinks at the bar were very good. Our concierge Arturo was very attentive with daily event itineraries.

Family

8/10

Excellent

26 Mar 2026

Edgar

Staff is super friendly and very kind people. Food is great and pools are clean, but a few need some resurfacing.

Beach is like 15 min away from the resort, but they have a shuttle every 30-45 min

If you are a vip member they will try to sell you a membership and ask for 90 minutes of your time and will give you a $350 voucher. Please be aware this is a sales pitch and will take way longer than 90min. If you aren’t interested my recommendation is to skip!

Partner

2/10

Poor

24 Mar 2026

Ryan

It’s a trap. Nice resort, but some of the staff were very rude. I’d much rather have to pay for my food and drink in exchange for a pleasant server.
The steak house was the worst steak I’ve had in Mexico, tasted like soot/gas, couldn’t even eat it.
The Grotto is the only place with ok food and great service. Great for people who don’t want a Mexican experience. Zero authenticity. They try to sell you everything under the sun- friends fell for their ‘free breakfast’ at their sister resort- it was a 4 hour nightmare, pushing there Hyatt membership on them? They asked to leave 6 times, after saying no to 6 different sales staff, they begged to go back to the resort amd were finally brought back.

10/10

Exceptional

19 Mar 2026

Arianna

everything was great, staff was awesome and overall we had the best experience! 10/10!!

Partner

10/10

Exceptional

17 Mar 2026

Kinshasa

Great stay, the extra perks through Expedia including the Preferred Club were worth it

10/10

Exceptional

17 Mar 2026

Cynthia

The room was clean and the staff was very friendly. I didn't get a chance to use the laundry service.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Kennedy

The staff was 10/10. I have never experienced any service as good. Bartenders. Servers. Everything.

Leisure Partner

2/10

Poor

15 Mar 2026

Lissette

The hotel knew it was my birthday, yet the birthday banner wasn’t placed on my door until the day before we left, which felt like an afterthought.

As Preferred guests, we also expected a smoother checkout, but it took over 20 minutes because they were short-staffed. That was disappointing considering the “Preferred” status.

Also be careful not to leave anything behind in your room. My boyfriend accidentally left his Beats headphones, and when we contacted the hotel less than an hour later, they claimed he must have “misplaced” them. It felt like they were simply washing their hands of the situation and taking no responsibility. Given how quickly we contacted them, it’s hard to believe they were just misplaced and it strongly suggests someone on staff kept them.

Overall, very disappointing. We travel often throughout the Riviera Maya and expected much better from this property.

Partner