Orchid House Tulum

Mexico , Riviera Maya / Playa del Carmen
Tulum, Kinich Nah Mz 13 Lt27 Y 28
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100 reviews shown

10/10

Exceptional

25 Jun 2026

Ana

Frank was very nice and professional! He helped us on everything we needed! And all of the staff over all were amazing!

They keep the property clean, smells good and food was amazing! They cleaned my room every day! The property is closed to everything you need restaurants, beach, cenotes, groceries and gas stations.

Thank you to Frank and all the staff for making my Stay wonderful and welcoming!

Partner

6/10

Pleasant

17 May 2026

Deep

Breakfast was fresh but very late every morning. It started after 8am, i had trips planned and needed to leave early on fee days but there was no breakfast. I tried looking around the property but couldn’t find anyone to ask.
Also, apparently there was a waterfall but they didn’t turn it on until my last day of trip. They also tried to put me in a different room than the one I booked ( Orchid Suite). I has to ask them about it and then they moved me.

Self

10/10

Exceptional

23 Apr 2026

Marissa

We have a great team experience at Orchid House Jungle. The hotel was beautiful and peaceful. The food was amazing and fresh. The staff was the best, they were accommodating to our needs and help facilitate rentals and tours. We felt like family there with the personal approach and attention. We visited the sister hotel and they were great as well. The continental breakfast was perfect and rooms were cleaned everyday. We will be definitely coming back.

Partner

10/10

Exceptional

22 Apr 2026

Joe

The property is absolutely beautiful, and well maintained. The staff, especially Frank the concierge, is very attentive and responded quickly to all requests. I went to Tulum to celebrate my 50th, and it did not disappoint!! Frank and staff decorated and maintained the room daily. I returned from my daily outing to a new surprise daily! My family ordered balloons, wine, and a cake- everything was spectacular. They really paid attention to detail.

Things to know:
-The hotel is not on a beach, but it is near it- short 10 min taxi ride away
-The hotel has beach cabanas but does not provide a way to get there- I suggest they have shuttle service to these cabanas for customers to enjoy, as taxi’s are not cheap
-There are local bike/vespas for rent
-There are great restaurants within walking distance- we had great local food, and Pizza nearby.
-Near activities like snorkeling, and the ruins - but you have to pay for transportation to get there
- They offer complimentary Continental breakfast (fruit, coffee, yogurt parfait, toast, and Jam)- delicious!
-You have a private outdoor soak pool in your room. but be mindful of mosquitoes- they are vicious!

I recommend a stay here, but i recommend you either rent a car, or Vespa to get around, as taxis are costly. Buy the local mosquito repellent!! You’ll need it for outdoor dining, and activities.

Partner

8/10

Excellent

20 Apr 2026

Lisa

I had a quick but comfortable stay. They were kind and comfortable stay. The property is nice, but I’m a bit of disrepair. The pool was disappointing. It’s not really a pool and had no sun beds or actual sunlight over the “pool”.

Self

10/10

Exceptional

07 Apr 2026

NELIDA

Staff were friendly had a great jungle like experience

Family_with_children

6/10

Pleasant

01 Apr 2026

Jeremy

The food was really good but offered no alcoholic drinks at all.

Partner

10/10

Exceptional

28 Mar 2026

Renelle

Staff was super friendly and accommodating!

Partner

8/10

Excellent

27 Mar 2026

Janora

Pros

Beautiful, quiet jungle setting
Very comfortable bed
Friendly staff
Excellent huevos rancheros
Relaxing front balcony hammock

Cons / Things to Know

Pool is smaller than photos suggest
Property could use some updating
Our shower only had cold water
Bed canopy and curtains could use washing
No in-room coffee or minibar in our room
Room less styled than photos online
No seating on rear balcony by plunge pool
“Nest” dinner space appears to be out of use

Overall

Feels more rustic boutique than a 4.5-star stay
Beautiful atmosphere and peaceful setting

Partner

10/10

Exceptional

18 Mar 2026

Stephen

We loved our weeklong stay here. The rainforest vibe and secluded pools and waterfalls were just the atmosphere we wanted, and the location away from the beach in a quiet neighborhood was as very appealing. We had a room with a garden and soaking tub that gave the place the feel of an expensive boutique hotel for a fraction of the cost. The breakfast included with our room was small but excellent, and we made good use of the bar's happy hour. Superb margaritas!

Partner

10/10

Exceptional

16 Mar 2026

Jhade

Excellent staff, especially Frank who can organize excursions and bike rentals to get from point A to point B

Partner

10/10

Exceptional

09 Mar 2026

Trina

Partner

2/10

Poor

06 Mar 2026

Olha

The room smelled moldy and musty. It was impossible to air out and we had to move hotels. The patio bathtub was dirty/not cleaned. The AC was dripping water on the outlet next to the bed. The staff was rarely available, even at breakfast time.

Partner

10/10

Exceptional

27 Feb 2026

Netnapit

Great experience and nice staff

10/10

Exceptional

08 Feb 2026

Evelyn Dayana

Amazing stay! The suite exceeded my expectations—huge space, super comfortable beds, and a spotless bathroom. The outdoor jacuzzi was a perfect touch. Housekeeping cleaned every day, and the continental breakfast was delicious. The staff was incredibly kind and welcoming. If you’re looking for a quiet place to relax but still close to everything, this is the perfect spot.

Leisure Friends

8/10

Excellent

01 Feb 2026

harshitha

Clean room, amenities and the location. Also Frank was very helpful

Leisure Partner

10/10

Exceptional

21 Jan 2026

James

I cannot say enough wonderful things about this little hidden gem of a hotel. The ambience is magical, the food is extraordinary, and the staff is wonderful. They truly did everything to make our stay fantastic.

We stayed in the Orchid Room, which is a simple studio suite that has an amazing charm to it. The structure is almost a polished concrete "igloo", with smooth flowing curved lines. This is built directly into and around the trees which form the center open plaza of the hotel. The suite opens onto a private patio deck that overlooks this plaza and the swim-up pool/bar and restaurant below. You can enjoy a drink or meal as beautiful birds light on the trees in the open air.

We tried multiple items on the menu over five days. Every single dish was fantastic. The continental breakfast with yogurt and fresh fruit was fabulous. The Huevos Rancheros, Salmon, and Risotto were all excellent as well.

All this is enough. But the thing most special about Orchid House is the staff. Antonio, Jose, Luis, and especially the manager Frank (Frank deserves a special mention) were superbly hospitable and made our stay everything it could be. Housekeeping was special, to say the least. We were celebrating a birthday and anniversary, and every day we would return from our travels to find the room decorated celebrating the event with creative bath towel designs; swans, rose petals, candles, and congratulatory messages. You're just not gonna get this kind of special service in a chain.

Leisure Partner

10/10

Exceptional

08 Jan 2026

KRISTOPHER

David and Frank made me a customer for life!

Leisure Partner

10/10

Exceptional

08 Jan 2026

KRISTOPHER

Ill never stay anywhere else again in Tulum. There's a reason this place has just high reviews. The location is perfect, the rooms make it feel like in jungle palace. But what made me write my 3rd review in life is how amazing they are at customer service. There were a few small issues in room. And a loud cat out back. What makes me a loyal guest forever is how they respond. They were so quick and on the, and nothing was too small an issue to them. The interior makes you feel so peaceful. And then I leared you even greet free access to their beach hotel also. Amazing!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Agnieszka

Thanks

10/10

Exceptional

12 Dec 2025

Muhammad

I had the best experience staying in this hotel. The staff were all super friendly - the best host was Frank at the front desk. He did absolutely everything possible to make sure we had a great stay. He was always willing to help out with anything I needed or any questions I had about the city. They were so thoughtful to even upgrade our room before we arrived! The restaurant at the property had the best fish tacos!

Leisure Partner

10/10

Exceptional

10 Dec 2025

Amazing staff!! Frankly took great care of us the entire time we were there.

Family

10/10

Exceptional

23 Nov 2025

Sarra

Beautiful hotel with gorgeous architecture. We loved our stay and especially our room (booked the Orchid room). We also had free access to their Beach-club at the Orchid House Tulum Beach.

Staff was kind and welcoming.

Location is close to everything and is safe. There's free parking on the property and there's someone at night to guard the entrance door. Food and drinks are on you and some area will be reserved.

At night there was some bugs but they were more scared of us then we were of them. Pretty harmless. We are in a jungle so it's also normal.

A/C was our bestfriend. Kept the room cool and nice as it was hot and humid outside.

Downsides :

1. Poor wifi as it comes and goes. We needed to either connect with our own data plan or go outside our room for a better connection. If you do need to work while traveling keep this in mind.

2. A lot of mosquitoes. So prepare yourself and bring some mosquito repellent or be cautious when entering or leaving your room. (Well again, we are in a jungle so it's kinda inevitable)

Complimentary breakfast was tasty and healthy (yogurt with granola, plate of fruit and toast with jam and butter). However, if you are a person that needs protein for breakfast, this might not be for you as you will get hungry or find that it's not enough. I would recommend to pay extra or get around to find a more filling meal if you are on a budget.

Overall, we really loved our stay and our trip in Tulum. Description was the property in exact.

Business_and_leisure Partner

8/10

Excellent

17 Nov 2025

Ahmad

The staff are so amazing and helpful and the service was perfect, I would recommend it if you like a quite and away from the beach hotel.

Leisure Partner

8/10

Excellent

31 Aug 2025

Marienny

They are very attentive and friendly. The facilities were a little wonky, the shower water would get stuck on one setting hot or cold. The room had many spider webs around. The private jacuzzi was nice and so were the views. Overall 8/10

Leisure Partner

2/10

Poor

25 Aug 2025

Venus

Property did not let us know it was closed took us to a sister property wasn’t to my liking also was no one else at the property but workers. Which made us nervous. So we ended up booking another property. Staff was friendly though

Leisure Family

10/10

Exceptional

10 Jun 2025

Jarred

Poolside bar and restaurant. Plunge pools drained each day. Continental breakfast was delicious and many more options to purchase if wanted more. Shower and jungle view of full wall of windows made this have a nice luxury feel. Beautiful boutique hotel. Very odd almost hidden entrance. Took a moment to find find.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Daniela

Loved my stay here and can’t wait to go back. Miss the kitties !

Leisure Self

10/10

Exceptional

30 May 2025

Terrance

The entire stay was amazing and the staff onsite was amazing and attentive! It’s a really beautiful atmosphere and hotel. I will definitely go back agin!

Leisure Partner

10/10

Exceptional

17 May 2025

Romuald

Omg, this place has my heart and I’ll return again. 1000/10 thank you so much for being nice and professional during our stay ♥️♥️♥️

Leisure Partner

10/10

Exceptional

16 May 2025

Mary

Such an amazing place to relax and enjoy the nature . Exactly what I needed .

10/10

Exceptional

08 May 2025

Kerry

I loved my stay! Everyone is wonderful!

Leisure Self

10/10

Exceptional

04 May 2025

Nazim

Hidden gem in the jungle. For couples who value privacy, excellent service, GREAT FOOD, and a relaxing vacation...Orchid House is the place to go! We enjoyed our long weekend trip in a beautiful spacious room with privacy and the relaxation we needed. The food is freshly prepared and sooo incredibly good. The bar and drinks were the best around. The staff is very friendly and accommodating. We can't wait to go back. Thank you!!

Partner

10/10

Exceptional

04 May 2025

Cindy

We love that Tulum is a jungle. Trees, vines and plants embrace this property offering tranquility. They have a sister hotel at the beach and we used it one day with no minimum spend. We rented bikes directly from the front desk for $16 each one day. The food in the restaurant was pretty good. Frank was very friendly and welcoming at the front and Jose, our pool bartender, made great drinks and was so fun to talk to and help us with our Spanish. The hotel is a 3 mile bike ride to the beach. However, we chose it because we spent our time in Aldea Zama. It’s a short walk to a market, 7-11, coffee shops and restaurants.

Leisure Partner

10/10

Exceptional

02 May 2025

Carolyn

We chose the garden suite. Unfortunately we were not able to use the separate outdoor tub but would havebif we had time. We are dinner at the "Nest". It is located at the rooftop of the hotel. Great food and service. The place was amazing. You felt like you were in the jungle but not really. The plants and natural materials made it so pretty.

Partner

10/10

Exceptional

21 Apr 2025

Creishawn

Staff was very friendly and all around great. They are very accommodating for whatever you need. Not far from anything around the city.

Leisure Friends

8/10

Excellent

17 Apr 2025

Jedediah

Good

Leisure Partner

10/10

Exceptional

16 Apr 2025

Neil

Room was clean and very well maintained! Very quiet and peaceful area that was nice to enjoy some time at the hotel as part of our trips. We loved our room that had an amazing shower and then an outdoor bath to relax and listen to the jungle. The staff are extremely nice and go over and above to help you out. Don't skip on this one!

Leisure Partner

10/10

Exceptional

08 Apr 2025

Irina

Tulum is beautiful, but it is limited in transportation options. There are only rental cars, bikes, or motorcycles available.

Partner

6/10

Pleasant

26 Mar 2025

Michelle

The pictures were misleading, it seems like it’s been lacking in maintenance for some time. I wish the rooms had a better smell, felt damp at night. The sheets had some stains on them. The hotel is in a safe area, but it is also lacking in curb appeal. Definitely felt far from everything and left one night early to go to a hotel on the beach. The only plus was the food which was excellent.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Mar 2025

RICHARD

Excellent service

Leisure Self

6/10

Pleasant

25 Feb 2025

Jessica

It’s fine

The bar staff were super friendly. The breakfast was delicious. The number of added charges are ridiculous, and the front desk staff was super slow.

Business

10/10

Exceptional

21 Feb 2025

Jessica

Incredible place! Must Stay!

BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.

Self

10/10

Exceptional

13 Feb 2025

Daniela

So far I love this hotel.
I am so glad I found it. Everyone is very helpful and the property is very nice.

Leisure Self

10/10

Exceptional

03 Jan 2025

Porche'

This boutique hotel was so beautiful. I found it on TikTok. It was surrounded by greenery. I will most definitely book again if I travel back to Mexico

Leisure Partner

10/10

Exceptional

02 Jan 2025

Ubaldo

Staff was great!

Leisure Family

8/10

Excellent

02 Jan 2025

Rameen

The hotel itself was beautiful, felt like I was living in the jungle. The pool was also clean and heated. The staff was very responsive over text, I think they could be a little more enthusiastic in person tho. The room was nice too, the bed was comfortable, the shower was nice, and we had a nice outdoor seating area with a tub. Unfortunately, the bedding and towels had stains. Every day when we asked for housekeeping the bed was made but sheets were not changed and we continued to sleep in stained sheets we had been using since we got there. We did at one point also stopped getting running water but that was fixed by the time we got back at night. One sliding door in the bathroom which led outside did not lock and when we asked the front desk guy about getting that fixed nothing was done about it. Lots of reviews said the beach club was also included for free (which i also confirmed on text) but unfortunately we had horrible experiences at orchid beach Tulum as they incorrectly told us we had to reserve and have a minimum spend of $1000 pesos to use the area. Servers Jonathan and Nelson were horrible at the beach club. Roger and the manager were nice. Overall id give this place an okay rating. Beautiful but wouldn't stay again. I wouldn't say this lives up to a 5 star hotel standard.

Leisure Partner

8/10

Excellent

07 Nov 2024

Tomasz

Very nice boutique hotel. A lot of privacy

Family

10/10

Exceptional

25 Oct 2024

Mandy

The staff were friendly and attentive, always ready with recommendations for local spots. They also helped organize and recommended activities which added to the whole experience. The on-site restaurant served delicious, locally inspired meals; breakfast with fresh fruits and tropical juices was a highlight.

If you're looking to disconnect and immerse yourself in nature, this hotel is a gem. I’d definitely recommend it to anyone craving a tranquil, authentic jungle experience!"

Leisure Family

10/10

Exceptional

03 Sep 2024

Cassandra

Very nice place

8/10

Excellent

20 Aug 2024

Jesus

The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.

Leisure Partner

10/10

Exceptional

30 Jul 2024

raul

My wife and I are nature lovers and the Orchid house is exactly what we were looking for.
The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing.
We definitely be back

Leisure Family

2/10

Poor

30 Jul 2024

Christopher

I do not recommend. I booked a two night stay and thankfully It was only for two nights. I was blind sided at check in where I was completely disrespected by management and employees as a guest/customer traveling from the U.S. unfortunately customer service does not go far at this place or in Mexico as they seek to take advantage of foreign travelers. Their policies are hidden and confusing, falsely advertised and expect to pay more fees on arrival. They then proceeded to tell me my room is no longer available due to an “issue” with the room. They said I would need to pay for two separate rooms at this point and I had already paid nearly 500$ for the master suite which I would no longer get to experience. The manager had no respect and rolled her eyes at us. It’s slow season for them and they clearly are trying to make any amount of money they can. They charge you for using anything in the room, absolute joke. They hold 55$ per night on your card for “security” on top of all the non sense fees and charges they already tac on. The reviews online are misleading. Terrible management, terrible ownership. Disgrace. I would never return to this place or Tulum in that fact. Overpriced for low quality experiences. The management at this place would not even be considerate and coming to an agreement to resolve my issues. They are super unprofessional. The place is not even nice lol, my bed was dirty had holes/ brown stains, such a joke. Toilets smelt awful, hot water barely worked.

Leisure Family

10/10

Exceptional

18 Jul 2024

Kenny

Everyone was so friendly and this hotel is beautiful. Gives you a classic jungle experience. 5 stars for everything!

10/10

Exceptional

14 Jul 2024

Jackie

This was an amazing experience- truly unique. Our room was like a fantastic tree house. The bedding was lush and so comfortable. All of the staff were so accommodating and truly welcoming.

Leisure Partner

8/10

Excellent

08 Jul 2024

Shruti

The stay was fine

Leisure Partner

10/10

Exceptional

04 Jul 2024

Brenda

Amazing experience

10/10

Exceptional

03 Jul 2024

Jasmine

The hotel was Great. They stayed in contact with me, we set up transportation from the airport to the hotel. Everyone was so friendly and welcoming. The hotel upgraded my room because i traveled to Tulum to celebrate my Fiancé birthday. We got welcomed with drinks and the best hospitality. I wish I stayed longer with them!

Leisure Partner

10/10

Exceptional

21 Jun 2024

Rachel

We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!

Leisure Friends

10/10

Exceptional

18 Jun 2024

Mauro

Quiet and peaceful

Leisure Partner

8/10

Excellent

03 Jun 2024

Francine

Too far from beaches. Taxi service in area too expensive.

Leisure Partner

10/10

Exceptional

01 Jun 2024

Marie-Christine

Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !

Leisure Partner

10/10

Exceptional

31 May 2024

Francisco

Loved Tulum

Leisure Partner

10/10

Exceptional

15 May 2024

Cindy

Clean, friendly staff, beautiful!

10/10

Exceptional

14 May 2024

Paul

Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.

Leisure Partner

8/10

Excellent

13 May 2024

Ayleen

Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.

8/10

Excellent

09 May 2024

Shaneureka

I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.

Leisure Friends

10/10

Exceptional

03 May 2024

Erika

Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️

Leisure Friends

10/10

Exceptional

25 Apr 2024

Mathew Alexander

Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!

Leisure Family

10/10

Exceptional

18 Apr 2024

colleen

Jungle Oasis

the property is beautiful. the customer service of employees was so friendly and helpful from dinner @ the restaurant to the front desk. it feels like your own private oasis. the neighborhood is cute and has many food options. I also liked it was between the beach and city center so easy to navigate. TV has streaming options. the best wws one or the most comfortable hotel beds i’ve ever been in I wish I could take it home with with me!! Such a peaceful vibe and a special shout ou to Jimenia and Alejandro for exceptional service during my stay.

Self

10/10

Exceptional

09 Apr 2024

Yoko

The environment was so peaceful and perfect. I enjoyed every moment.

Business_and_leisure Self

10/10

Exceptional

03 Apr 2024

Dominyka

Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!

4/10

Poor

03 Apr 2024

Peter

This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest).

We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end.

We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us)

Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars.

When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.

Leisure Partner

10/10

Exceptional

19 Mar 2024

kelsey

We will be back!

Leisure Partner

8/10

Excellent

04 Mar 2024

Paula

We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair!

It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food.

What was amazing though was that you get free access to the Orchid Beach House which was stunning!
Overall a solid four stars, we would come back!!!
Thank you for a wonderful time. The staff is also very sweet and helpful.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Debra

Gorgeous

The people who work there from the front desk to the kitchen to the bartenders and wait staff are amazing and this property is GORGEOUS! If you are looking for a Swiss Family Robinson experience then this is it. Very old Tulum style but with a touch of Luxury. We had the Upstairs Master suite and I would highly recommend this room. Both sides open up wide to separate balconies. It’s also amazing how private the room felt.
The only issue was the tip system was a little confusing. I was told ahead of time that the tip was included in the check total in the restaurant and bar. We tipped the servers more because they were all amazing. Then when we checked out they had a separate area on the invoice which had added an additional tip. (You could decline it) We were a little confused as we tipped the housekeeper as well. We declined to add the extra, extra tip and I’m now just afraid I don’t tip enough! Maybe the tip was NOT included in the check.
Otherwise a lovely, fun stay

Friends_and_family Friends

6/10

Pleasant

29 Feb 2024

Charles

Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Aditi

This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice.
The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.

Leisure Partner

10/10

Exceptional

18 Feb 2024

LORENA

The service has no comparison to other places we’ve been at. Employees seem to love the jobs. We got a room that looks like the gut of a whale. Unbelievable!!!!! The DESING of the place and food are just WOW!!!

Leisure Partner

10/10

Exceptional

12 Feb 2024

Yuliya

The hotel was a great choice for the price. Quiet, beautiful, and clean. It’s a bit far from downtown and the beach, so you’ll have to get a cab. The hotel restaurant was fantastic - the food was delicious and the staff was super nice. Will be happy to come back!

Leisure Friends

10/10

Exceptional

07 Feb 2024

Deborah

Gorgeous boutique hotel! Very quiet and romantic setting. Staff was friendly and helpful during our stay. Rooms were very clean and well maintained. Our water did go out once, but besides that we had running hot water the rest of our trip. Drinks were amazing as well (shoutout to Antonio for being our favorite bartender in Tulum)!

Leisure Partner

8/10

Excellent

05 Feb 2024

Colin George

The property was very nice, didn’t receive the VIP upgrades

Leisure Partner

8/10

Excellent

30 Jan 2024

Marguerite

Staff was fantastic! Rooms are great! Very comfortable beds, nice big shower. Overall the stay was great. I would recommend getting a scooter to rent if you’re staying here. Bikes tires were flat and they had a scooter to rent but only one helmet after they already told us that we could rent two bikes no problem. We still had an excellent stay here and would most definitely return if given the chance.

Leisure Partner

10/10

Exceptional

30 Jan 2024

Theresa

Everything was amazing! I can’t even say anything bad about this place. I definitely recommend and will come back!

Leisure Friends

8/10

Excellent

27 Jan 2024

chris

Loved everything except the $extras! two drinks from the bar(two for ones!), two water bottles, and the coffee cost us almost $100 bucks US. It's the little things, you were afraid to use the shampoo because you might be charged.We set everything aside in the room that they could have added and didn't use it! a general store around the corner saved us many bucks!

10/10

Exceptional

25 Jan 2024

Gabriela

Beautiful hotel great service and staff. Also great location

Leisure Friends

10/10

Exceptional

05 Jan 2024

Junie

Really nice and quiet place to stay. I enjoyed it

Leisure Family

10/10

Exceptional

31 Dec 2023

Mioshus

We loved the property, it was clean and very beautiful. We stayed in the room that was

8/10

Excellent

28 Dec 2023

nazila

The hotel was so beautiful and clean!
The staff was so nice and helpful and my family and I had a wonderful time at the hotel!
I recommend this unique hotel👌

Leisure Family

10/10

Exceptional

30 Nov 2023

DANIEL

Beautiful and peaceful hotel.
Excellent food options and friendly service.
Will definitely come back and recommend to friends.

Leisure Partner

10/10

Exceptional

06 Oct 2023

Ashley

Amazing stay! Made my bf’s birthday the best experience!

Leisure Partner

10/10

Exceptional

18 Sep 2023

Jeanette Mildred

Very beautiful property. Loved all the plants. Very clean and friendly staff.

Leisure Friends

8/10

Excellent

12 Jul 2023

Justin

Beautiful property, staff were great and helpful, and the food was delicious!

Leisure Partner

10/10

Exceptional

09 May 2023

Quenisha Davis

Our stay at the Orchid House was top notch. The Swim up bar and restaurant are a 5-star experience. The property is absolutely stunning. The concierge service was responsive and helpful. You can’t go wrong staying at this location.

Leisure Partner

10/10

Exceptional

20 Apr 2023

Marissa

Great location, beautiful property, and nice staff. Highly recommend!

Leisure Partner

10/10

Exceptional

12 Apr 2023

Juan

Staff was very nice. This property is peaceful with lots of nature around. Would stay here again for sure.

Leisure Self

10/10

Exceptional

12 Mar 2023

William

Very relaxing environment. Felt like it was raining every day when I woke up because of the waterfall in the downstairs pool. Very friendly staff. Close to all we needed.

Leisure Partner

10/10

Exceptional

20 Feb 2023

Andrea

The experience of stepping into the hotel was like walking into a jungle, but with all of the comforts of home. Every space was thoughtfully crafted, the staff were very kind and helpful, and our stay was perfectly relaxing.

Leisure Partner

8/10

Excellent

14 Dec 2022

Johnny

Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade

Leisure Partner

10/10

Exceptional

11 Dec 2022

Silvio

Amazing hotel very clean and the people there were real helpful never had any issues will definitely use again amazing experience

Leisure Family