Kuyen Boutique Hotel

10/10

Exceptional

10 Jul 2026

Trinay

We had a great stay here! No complaints besides the food not being to our liking.

Partner

8/10

Excellent

29 Jun 2026

Eduardo Bernardino

Friendly staff, room was great and happy hour was a great deal

Partner

10/10

Exceptional

16 Jun 2026

Jose Jesus

Staff was wonderful! Accommodating, helpful and friendly. The breakfast that was included with our stay was absolutely delicious. Although they do have an a la carte menu to order something different, the free breakfast was more than enough. The only thing I will tell people is to be aware that if they travel to Tulum

Partner

8/10

Excellent

25 May 2026

Utah

Great staff, a beautiful room, and testy breakfast! The area is quiet and very walkable. The only downside is we were in PH 2 and the AC can’t keep up with the heat of the afternoon.

Partner

8/10

Excellent

15 May 2026

Maria

Did not used the pool, and you have to pay for coffe in the room after the first day .

Partner

4/10

Poor

20 Apr 2026

James

We experienced a power/water outage and did not get any helpful assistance. This ruined our plans as it was our only day in Tulum and we were unable to shower or charge our devices. We understand some things are out of the control of the property but there was no helpful solution offered and instead the entire day was ruined.

Partner

10/10

Exceptional

17 Apr 2026

Daniel

Amazing experience yet again! This was our second time staying here. The staff is incredible and we highly recommend for anyone looking to stay in tulum.

Partner

6/10

Pleasant

05 Apr 2026

Polina

Overall, the stay was okay, but I expected more for a boutique 4-star hotel.
Breakfast was included, but honestly, it could be much better. The coffee tasted very weak, almost like water. Sometimes the fruit was sliced extremely thin, to the point it was almost transparent. When I mentioned this to the staff, nothing was changed and my plate was not replaced. On one occasion, there was also a chipped plate, and when I pointed it out to the waiter, there was no reaction.
There were also hygiene concerns — at times the chef would cut onions and then fruit, which affected the taste of the fruit.
Another issue was that one of the staff members started cleaning around 10:30, even though breakfast is served until 11:00. The cleaning products had a very strong chemical smell, and one day it even caused an allergic reaction for me.
Additionally, there was an issue with ants — I noticed a large number of ants coming from the wall in one of the corners of the room, which was quite unpleasant.
On the positive side, the front desk staff were very kind and helpful — they really made the stay better. The room was always clean and well maintained.

However, for a 7-night stay, only two coffee capsules were provided in the room, which also feels below the standard expected from a 4-star hotel.
Overall, the hotel has potential, but more attention should be given to service quality, especially the breakfast staff and kitchen practices. I hope the hotel can improve these areas in the future.

Partner

10/10

Exceptional

27 Mar 2026

Paula

Everything was perfect! I would absolutely recommend this place in a heartbeat! Everything was easily accessible and within reasonable reach! The staff is very friendly.

Partner

8/10

Excellent

25 Mar 2026

william Chad

The staff was great and the hotel is nice. the the pools are not good no one wants to swim in them not a good design layout. Super small. Coffe is waterdown but that seems to be everywhere in tulum. I would recommend to improve the complimentary breakfast. People only eat it once. Not gross but not great

2/10

Poor

14 Mar 2026

Brandis

I was not informed that they had a curfew and that the entrance gate would lock at a certain time. This was very scary for me as I arrived from a night out to find the gate had a lock and chain on it. This was shortly after midnight. I was not able to enter, I called management on what’s app. Eventually someone opened the gate at 6am. I had a penthouse suite and I asked them to reimburse for the night I spent outside. Management did not respond. Be aware

Family

8/10

Excellent

09 Mar 2026

Stephanie

Beautiful hotel, the staff was polite and helpful most of the tim
I would not recommend planning the ride from the airport to the hotel when you arrive. We did so and were told it was 100USD which we agreed to. I understand the hotel hires a driver from another company, so how bad it went is probably not entirely their fault but it went terrible (the driver started texting and calling me an hour before the plane landed - yes we were in the plane - then left when we were not out 10 minutes after landing. We had to wait 40 minutes for him to drive back. Everything was through Whatsapp so there was no way I could receive anything before connecting to wifi). There was little to no apologies from the driver or the hotel staff. When asked to pay at the front desk, the staff told us it was 2000 pesos or 100USD for the ride. We are Canadian and so do not carry USD and wanted to pay in pesos but the conversion at the time of our visit should have been about 1700 pesos instead of 2000 pesos. We were upset that they tried to have us pay more than agreed upon.
We also rented the bikes for a day. We left the hotel and realized one of the bike had the handles loose. We went back and they gave us another one. Unfortunately, that bike that they replaced got a flat. With great difficulty, we found someone on the side of the road to repair it as we were too far from the hotel. We mentioned it to the staff and brushed it off and didn’t offer to reimburse the fee we had to pay to fix the tire.

Partner

10/10

Exceptional

06 Mar 2026

Stephanie

Such a beautiful hotel in a quiet neighborhood.

Partner

10/10

Exceptional

03 Mar 2026

C Lynn

The staff were very helpful and always friendly. The rooms were lovely. There was a shopping area within walking distance for all of the basics. It was perfect and peaceful.

10/10

Exceptional

27 Feb 2026

Benoit

Quietness , functionaliy, quality and breakfast

Partner

10/10

Exceptional

23 Feb 2026

ivica

Clean rooms, nice and attentive stuff. Great value. Really nice neighborhood with a lot of caffes and places to just chill

10/10

Exceptional

22 Feb 2026

Tis Shula

I absolutely loved the hotel. My penthouse was extremely clean. The staff are extremely

8/10

Excellent

17 Feb 2026

Stanley

Room was just ok. Front dedk was very helpful, frienfly and fun! Property condition is kind of worn. Music blares constantly from tooftop bar and different equally loud music downstairs. So cacophony all day and night. Nut couldn't hear it insude the room.

Partner

8/10

Excellent

03 Feb 2026

Grace

Room was big and clean. Check in and out were smooth. Has Adrian both times and he was very nice and helpful. Marcelino at the roof top restaurant was great. We thoroughly enjoyed our stay!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Jacques

My wife and I spent the week there and had a great time. The room was very modern and spacious. The staff took great care of us. The room was very clean and had everything we needed to have a great stay. The housekeeping was excellent. The area was great and a short walk to restaurants in Aldea Zama. Again, we had a great stay there.

Leisure Family

8/10

Excellent

03 Jan 2026

Tamara

The rooms and amenities are GREAT! The food was okay, but not very many choices and the taste was edible. The cleaning and front desk staff were helpful and gracious. The dining staff, both for dinner and breakfast di not seem very happy at all. Overall, I would definitely book again.

Leisure Self

10/10

Exceptional

06 Nov 2025

adolfo

Muy agradable

Leisure Family

6/10

Pleasant

17 Oct 2025

Daniel

Ok

10/10

Exceptional

27 Aug 2025

Maria

Honestly. Great staff. The front desk guys were amazing. Helpful. And prompt. I would stay here. Again. Place was clean and pleasantly beautiful. Very quiet at night. Gorgeous view for sure!

Leisure Partner

10/10

Exceptional

01 Jul 2025

Ashley

We had a wonderful stay! Every single staff member greets you with a smile. We stayed during the quiet season but we’d love to come back during the busy season for the party life!!

Leisure Friends

10/10

Exceptional

29 Apr 2025

Tanisha

The front desk guy was a little questionable as he tried to charge/pocket a fee to get a taxi for us but us knowing that it’s a free service offered by the hotel looked so him a little sideways. Other than that I liked it. Clean safe and modern. I left the Kan hotel to come here. I didn’t regret it!

Leisure Partner

10/10

Exceptional

24 Mar 2025

Selita Michelle

Me and my husband chose this hotel for our anniversary! The hotel was very clean and the staff was helpful and really nice, me and my husband only problem was the manager name is Aviana I think I’m saying it right. When we were told something by the staff they would stated that their boss told them to tell us, she will be right in our present and never introduce herself, we found out who she was through the staff when told something, but always had something to say. Another thing is she was there ALL DAY on her computer even at night on the rooftop micromanaging the staff, and everything her staff do! She was not approachable and didn’t talk to us nor have I noticed her talking to any other guest we had to speck to her first and she responded back and that’s all. Being in that type of position you should be sociable and approachable!!!

10/10

Exceptional

22 Mar 2025

Oscar

.

Leisure Family

6/10

Pleasant

13 Jan 2025

Bruce

Limited food options nearby, coupled with paper thin walls leads to a pretty uncomfortable stay. Additionally, the room provided a door to another room that inexplicably had a one way lock only, meaning they could enter our room at any time. The water in the shower would be warm for approximately 5 minutes before turning rather tepid.

Leisure Partner

10/10

Exceptional

03 Jan 2025

James

Quite not loud at all. Me and wife enjoyed our stay.

Business_and_leisure Partner

8/10

Excellent

18 Dec 2024

Jaime

Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock.
The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and

Leisure Partner

4/10

Poor

17 Nov 2024

Heather

The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything.
We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Dennis

Nice place. Would return.

Business_and_leisure Self

10/10

Exceptional

13 Oct 2024

Gina

The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!

Leisure Partner

10/10

Exceptional

01 Oct 2024

Mark

Just need better signage to find the place, but I am totally staying here again. I would in fact LIVE here! Beautiful area and accommodations.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Fernando

Everything was great

Business_and_leisure Friends

10/10

Exceptional

11 Sep 2024

Christopher

The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.

Leisure Family

10/10

Exceptional

02 Sep 2024

Luis

I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.

Partner

10/10

Exceptional

26 Aug 2024

Ana Karen

El mejor lugar para hospedarse, fueron realmente muy atentos conmigo en todo momento y atendían mis dudas y servicios al instante. Además te sientes muy segura y tranquila.

Leisure Self

10/10

Exceptional

23 Aug 2024

DANIEL

Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!!
I would stay here again!!!

Business Self

8/10

Excellent

06 Aug 2024

Magdaleno

It’s hard to find with GPS

Leisure Self

8/10

Excellent

05 Aug 2024

Deshante

I really enjoyed my stay. only thing I would say is it’s no elevator

Leisure Partner

2/10

Poor

01 Aug 2024

Michael Antoine

Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks

Leisure Partner

10/10

Exceptional

23 Jul 2024

Samantha

This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.

Leisure Partner

2/10

Poor

04 Jul 2024

Muhanad

I would never stay there everyone be careful with these hotel very very shady not safe no water no AC my wife was pregnant and there was no elevator I got the most expensive room and for it to not even have water or ac is very bad

Business_and_leisure Friends

10/10

Exceptional

17 Jun 2024

Keondra J

Great room, great staff, will return!

Leisure Partner

10/10

Exceptional

31 May 2024

Tim

Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it.

Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art.
Tip: get gas at Mobil, to avoid double billing (see reviews).

So hotel is great, but without a map or directions, and we are not going back to Tulum.

Leisure Family

10/10

Exceptional

01 May 2024

T

Hermoso hotel y muy buen servicio.

10/10

Exceptional

30 Apr 2024

ERLLY

Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!

Leisure Family

8/10

Excellent

25 Apr 2024

Volodymyr

Great and knowledgeable hosts but below average breakfasts.

Leisure Partner

2/10

Poor

21 Apr 2024

Jennifer

Stay Away from Theives

We got there earlier than expected and they were able to check us in. Initially, we liked the hotel a lot. Decent breakfast. A bit far to everything to walk. The reason for the low stars is on our second day after a 12 hour day excursion, we came back to half our clothes stolen. We went to the desk and the guy said we needed to speak to the manager. The next morning we did and he insinuated we lost, misplaced or did not bring half our suitcase. He did absolutely nothing to rectify the situation. Would not even help us to call the police. We asked who has access to our room and he said the maid. We did not accuse the maid. We had name brand items with tags. The hotel did not even have the \"no service needed\" sign to hang up as we usually do. They called a taxi for us for a 9 min car ride and charged us 850 pesos [52$] Tulum has been a bit if a nightmare. Mexico City never treated us this way. The hotel never had warm/hot shower. Tried reaching out to Hotels.com and whom also did nothing to help.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2024

David

Great hotel. Quiet at night.

Leisure Partner

8/10

Excellent

13 Mar 2024

guadalupe

The property was well maintained.

Leisure Partner

10/10

Exceptional

06 Mar 2024

El Hadji

Nice Hotel in Tulum we enjoyed our stay and the staff are really nice and welcoming

Partner

10/10

Exceptional

02 Mar 2024

Pearl

VIP upgraded
Extremely comfortable room.
Room amenities were luxurious.
Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive .
Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service
I would return and totally recommend this hotel

Leisure Friends

10/10

Exceptional

01 Mar 2024

Wajenda

It’s was clean, built with nature conservation in mind.

Leisure Self

10/10

Exceptional

10 Feb 2024

laura

Great, comfortable, clean and inviting

To me, cleanliness is extremely important, and this hit the mark in every way
Also, staff very helpful. Also international clientele and fun to talk to people at breakfast and in the evening
very well lit rooms. Minimalist, but everything you need is there
And bed extremely comfortable.

Partner

6/10

Pleasant

04 Feb 2024

Kortney

I liked the room a lot, it was clean and well done overall. My main issue was the food quality. The photos of the food and what you actually got were so different. Everything felt frozen and nothing felt fresh. Having access to healthy high quality food is a big deal to me. I ended up leaving very hungry.

Leisure Self

10/10

Exceptional

30 Jan 2024

al

great location, quiet and clean. Staff was great especially Luis.

Leisure Friends

10/10

Exceptional

12 Jan 2024

Rainara

Stuff friendly and helpful and property very clean. I supper recommended this stay!!!

Leisure Family

10/10

Exceptional

20 Dec 2023

ANA P TAPIA

Beautiful, peaceful, super cool rooms, big space, nice service

Business_and_leisure Partner

10/10

Exceptional

17 Dec 2023

Mitchell

great location if you don’t want to stay directly on the beach. however the beach is very close so i would visit here again

Leisure Partner

10/10

Exceptional

15 Nov 2023

Paulo

Very friendly staff.

10/10

Exceptional

25 Oct 2023

jonathon

Clean,quiet

Leisure Partner

10/10

Exceptional

19 Oct 2023

Veripi

Beautiful property

10/10

Exceptional

07 Oct 2023

Leticia

Excellent Service!! Definitely will stay here at my next Tulum stay.

Business_and_leisure Partner

8/10

Excellent

25 Sep 2023

Ben

I loved the room. It clean comfortable and spacious. But most of all they honored my request for a special occasion and it was outstanding. Couldnt ask for anything more. Its a small team but they make a very big impact. Only con is that the suite should be equipped with a microwave or one should be provided upon request and more pots and pans for cooking. A very pleasant stay nonetheless.

Leisure Partner

10/10

Exceptional

18 Sep 2023

Carmela

It looks so Beautiful at the the moment you enter at the place. At soon I saw the house it make me feel contable it looks clean and nice it so beautiful and l likes the decorations.

Leisure Family

10/10

Exceptional

13 Sep 2023

shanterria

Loved the hotel...will stay again!!!

Leisure Friends

10/10

Exceptional

06 Sep 2023

Julio

Great location, pristine clean rooms, excellent service and staff super friendly and attentive. Staff went above and beyond all times. Would definitely come back when visiting the area again.

Leisure Partner

10/10

Exceptional

28 Aug 2023

Monica

We would like to thank you Kasa Hotel kuyen for amazing job and excellent service. Thank you for sweet surprise for my birthday 🎂 we love our room, breakfast, room service and to Nikki, Salvador, Guillermo, Miguel and Cynthia. Thank you so much for everything. You guys are sweet and amazing people ❤️

Leisure Partner

10/10

Exceptional

15 Aug 2023

Latoya

Overall everything was amazing!

Leisure Friends

10/10

Exceptional

07 Aug 2023

Rebecca

This is a beautiful property and all the staff are so willing and eager to help make sure you have all you need for your stay here to be the most enjoyable!

Leisure Family

8/10

Excellent

01 Aug 2023

Delwonderla

The Property was Very Quiet and Very Clean. I Love adult only hotels and this is one that I would frequent again if given the opportunity.! My Private pool on my balcony was Everything!!!

Leisure Friends

10/10

Exceptional

22 Jul 2023

Verified traveler

Great stay!

The space was gorgeous and comfortable. We were very pleased with the amenities and the location was great! We felt very safe.

Room service was ok. Some items were missed when we first ordered, we had to call to ask to bring the remaining order. The food was also warm rather than hot. The room service aspect could use some work.

We would definitely stay again!

Partner