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Koos Hotel Boutique Tulum

Riviera Maya / Playa del Carmen · Mexico

Andador Kaan, Aldea Zama 45View location

8.6/10Excellent52 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Koos Hotel Boutique Tulum

With a stay at Koos Hotel Boutique Tulum in Tulum, you'll be within a 10-minute drive of Tulum Beach and Tulum National Park. This hotel is 3. 9 mi (6. 3 km) from Tulum Mayan Ruins and 3. 2 mi (5. 1 km) from Playa Paraiso.

Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access. The front desk is staffed during limited hours. Free self parking is available onsite. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe.

Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:30 AM to noon. Make yourself at home in one of the 16 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms with showers are provided.

Conveniences include safes, and housekeeping is provided daily.

Read more about this hotelShow less

With a stay at Koos Hotel Boutique Tulum in Tulum (Zama), you'll be a 5-minute drive from Tulum National Park and 8 minutes from Tulum Mayan Ruins. This hotel is 2.9 mi (4.7 km) from Tulum Beach and 12 mi (19.3 km) from Xel-Há Park.

Make yourself at home in one of the 16 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily. The front desk is staffed during limited hours. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 48 hours Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Property Registration Number 009-007-007586/2025
  • Spoken Language

    English

    Spanish

Nearby attractions

Jaguar Park 1.4 km / 0.9 mi
Hunab Lifestyle Center 1.4 km / 0.9 mi
Hospital de Tulum 2.3 km / 1.4 mi
Dos Aguas Park 2.3 km / 1.4 mi
Holistika Art Walk 2.8 km / 1.7 mi
Acceso al Parque Jaguar 3 km / 1.8 mi
Jaguar Viewpoint Tulum 3.1 km / 1.9 mi
Tulum National Park 3.1 km / 1.9 mi
SFER IK 4 km / 2.5 mi
Tulum Tower 4 km / 2.5 mi
Temple of Doom 4.1 km / 2.5 mi
Cenote Calavera 4.1 km / 2.6 mi
Tulum Beach 4.3 km / 2.7 mi
Las Palmas Public Beach 4.5 km / 2.8 mi
Tulum Mayan Ruins 4.8 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 16
  • hotel
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Bicycle hire service
  • Bar
  • Restaurant: 1
  • Outdoor freshwater pool: 1
  • Breakfast
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Koos Hotel Boutique Tulum

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO DOUBLE BEDSDOUBLE • DELUXE TWO DOUBLE BEDSDBL.2D-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Koos Hotel Boutique Tulum

    DOUBLE DELUXE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Koos Hotel Boutique Tulum

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Koos Hotel Boutique Tulum

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Koos Hotel Boutique Tulum

8.6
Excellent
52 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Amenities
8.4 /10
41 reviews shown
10/10
Exceptional
24 Mar 2026
Harry
A lot of options around to shop, eat and get stuff. Safe to walk and such. a lot of ilumination
Partner
10/10
Exceptional
21 Feb 2025
Cevdet
Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.
Leisure Family
8/10
Excellent
20 Feb 2025
Eddie
Cute property, nice staff. Good for families or older couple’s looking for a safe and quiet area of Tulum. Not close to the beach or downtown (old town) where the shopping, restaurants and bars are at. But I rented a e-bike and made an adventure out of it.
Leisure Self
2/10
Poor
18 Feb 2025
Rich

Disappointing experience

I never got checked in. The process involved a WhatsApp message of which I was not aware. It required a check in 24 hours prior to arrival. I’ve never heard of this. Thus after finding the hotel, I wasn’t checked in for it. Very difficult to check in.

The hotel was very difficult to find as well. Once I found it, there was no one at the desk.

After weighing our options, we left and went home.
Frustrating, to say the least.
Partner
10/10
Exceptional
12 Jan 2025
Alexandria

10/10

Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.
Self
8/10
Excellent
31 May 2023
Denis
The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Leisure Partner
8/10
Excellent
28 Jun 2022
Monica
It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.
Leisure Family
10/10
Exceptional
10 May 2022
Leticia
Very nice hotel, eco-friendly, very clean and the staff very attentive..
Leisure Partner
10/10
Exceptional
01 May 2022
robert
staff was very friendly and helpful
Leisure Self
10/10
Exceptional
17 Apr 2022
Mara
I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Business_and_leisure Self
8/10
Excellent
28 Mar 2022
Nileshwari M
I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Leisure Self
10/10
Exceptional
15 Mar 2022
Valerie
First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Leisure Family
10/10
Exceptional
20 Feb 2022
Michael
The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc
Leisure Friends
10/10
Exceptional
15 Feb 2022
ODALYS
I love this property and the surroundings. It was an amazing experience. My daughter selected this particular hotel because she wanted an quiet and vintage looking hotel. The pictures is exactly what you are getting. Clean, lovely staff, surrounded by many restaurants and other stores and things you might need. They were a bit understaff because of Covid so there was no food service after 4pm but they do have access and walking distance restaurants plus delivery services. I will definitely recommend if you are seeking a beautiful, classy, quiet place to have tons of fun throughout the day and come and relax in a clean and calming atmosphere.
Ko’os has definitely become one of my favorites stay in Tulum.
Leisure Family
2/10
Poor
03 Feb 2022
lisa
The hotel itself was ok however the location was terrible. If we weren’t driving we would not have been able to get anywhere easily and even with the driving the hotel is in an area that’s so hard to navigate to. On the first night temperature dropped where it was cold. We requested blankets and they didn’t have any. We had to wait the following day to get some.unfortunately i didn’t get their names but the 2 men who were at the desk were pleasant and helpful but the woman Juliet or Julianna was not accommodating at all. The first room that was given to us had a strong chemical smell so the man at the front desk moved us to another room.the next day Juliet or Julianna(not sure of name) was more concerned about charging us additional as if it didn’t matter to her that the assigned room had a toxic smell. I’m addition the man at the front desk offered us free drinks on the first night due to the inconvenience but on the day of checkout she tried billing us as if we were lying. This wasn’t my first trip to Tulum so I can say from experience better locations and also friendlier personalities.would not stay here again or recommend
Leisure Family
10/10
Exceptional
05 Aug 2021
Verified traveler
I had a very pleasant time in koos Brenda was an awesome hostess
Leisure Family
10/10
Exceptional
24 Jul 2021
Verified traveler
Muy acogedor, tranquilo y con linda decoración. El área de la localidad es muy bonita también. Lo único que deben mejorar es la claridad que entra a los cuartos en la noche, en lo demás excelente.
Leisure Partner
10/10
Exceptional
07 Jul 2021
Verified traveler
Nice and quiet hotel. Great location. Thumbs up!
Leisure Family
8/10
Excellent
20 Jun 2021
Verified traveler
Great property but could be better signposted. Difficult to find at nighttime in taxi.
Leisure Self
8/10
Excellent
08 Apr 2021
Verified traveler
Nice place to stay. Just note that the “free breakfast” includes a toast, coffee and an orange juice :)
Leisure Friends
10/10
Exceptional
30 Mar 2021
Verified traveler
Location of hotel is hard to find for taxi drivers, other than that everything was perfect. 5 minutes away from tulum strip/beach.,
Leisure Family
10/10
Exceptional
01 Feb 2021
Yana

Great hotel

Nice, new and stylish hotel with great staff
Aldea Zama area is a bit far from the beaches but has its special nice vibe with interesting places to explore.
Self
8/10
Excellent
18 Jan 2021
Sebastien

Clean, Comfy Tulum hotel. Must rent a bike or car

Nice hotel, a bit far from both the beach and pueblo in a new development part of Tulum. There's a bit of a new community vibe they're trying to build in the area, it has potential (not very authentic Tulum setting though, but the hotel makes up for it in well decorated, spacious common areas).

The pool was a bit dirty and quite small, but the rooftop was a great place to catch the sunset.
Partner
8/10
Excellent
24 Apr 2026
EMMANUELLE
L’ambiance était curieuse car l’hôtel était quasiment vide (seulement 2 chambres occupées). Le petit déjeuner n’était pas assuré mais nous avons eu un accès libre à la cuisine.
La chambre sentait l’humidité car elle n’avait probablement pas été utilisée depuis longtemps.
La petite piscine et les différentes terrasses étaient agréables
Partner
8/10
Excellent
11 Apr 2026
Denisse
No hubo personal que nos recibiera. Estuvo bien porque estuvimos solos en nuestra estancia y pudimos disfrutar del área de alberca sin problema.
Partner
10/10
Exceptional
16 Mar 2026
Ramon
TODO ESTA GENIAL
Self
10/10
Exceptional
11 Jan 2026
GABRIELA ALEJANDRA
Si
Leisure Partner
8/10
Excellent
15 Dec 2025
Frederic
Arrivée à 21h30 le 1er jour, pas de réception alors qu'il a avait été annoncé que la réception serait ouverte jusque 22h, aucun contact laissé sur place.
Hôtel magnifique, propre, calme, bien situé.
Leisure Partner
10/10
Exceptional
27 Feb 2025
Erika

Excelente!

Excelente lugar! Seguro y súper lindo! Muy cómodo por la llegada autónoma! Llegamos con auto y fue muy fácil estacionarlo. Muy recomendable!
Friends_and_family Friends
8/10
Excellent
12 Feb 2025
Victor-Ludvig
Overall we had a pleasant stay. The hotel looked beautiful with it’s interior design. Just like the pictures. However, the furniture we a bit too minimal, as a wardrobe or some sort of shelves to put your clothes were missing. The hotel is located in a really quiet and safe area away from the center, surrounded by few, but really amazing restaurants and breakfast bars. The restaurant that we were promised upon booking and saw in pictures was apparently closed a while ago. So we were a bit disappointed on that front. The isolation was not that good. It was easy to hear people in the lobby from the room. We also experienced a few weird things that was not up to standard. The shower head was really bad. Something that could easily be upgraded. Also there were not enough lights in the room (no nightlight or anything). But these minor inconveniences didn’t affect our stay, and we were very happy to have chosen Ko’os.
Partner
8/10
Excellent
16 Jan 2025
Josselyn
Todo muy bien
Leisure Self
10/10
Exceptional
12 Jan 2025
Vincent
Hôtel moderne dans un quartier tranquille et proche de nombreux restaurants et commerces de proximité. Les chambres sont bien équipées, l’isolation phonique est toutefois quasiment inexistante et la tranquillité fortement dépendante des bruits du voisinage.
Personnel très accueillant et sympathique
Pas de petit déjeuner sur place mais de nombreuses options à proximité.
Leisure Family
2/10
Poor
29 Dec 2022
Chengqi
The water sink is stifled, not hot water. We have to switch to another room in the morning for shower. No hair dryer as well. Worst hotel experience ever!
Leisure Friends
8/10
Excellent
19 May 2022
Claudia paola
Empleados súper gentiles,lugar limpio ,cama muy cómoda , el lugar muy lindo y seguro, pero lejos de todo , lejos de la playa , solo accesible por auto taxi o en bicicleta a 15 min.de la playa, igual lo recomiendo es un hotel muy lindo y agradable.
Leisure Partner
10/10
Exceptional
07 Mar 2022
Roxann
Le secteur est en développement, il n’y a présentement pas beaucoup de restaurants et de services, mais l’établissement est impeccable et magnifique!
Leisure Family
8/10
Excellent
14 Jan 2022
Sergio

Buen lugar para descansar

Lugar pequeño y acogedor .

Con staff amable y un lindo roof top con alberca
Partner
10/10
Exceptional
04 Sep 2021
Hugo
Me encantó la localidad del hotel en Playa del Carmen, el hotel casi nuevo las habitaciones muy bonito muy cómodo el hotel se ve precioso y más que nada el servicio de las personas que trabajan en el.
Nos vamos muy contentos con ganas de regresar y hospedarnos en el mismo lugar.
HG
Leisure Partner
8/10
Excellent
24 Aug 2021
Hecthor
No tienen definido un estacionamiento y esta alejado del hotel
Leisure Family
6/10
Pleasant
28 Jun 2021
Verified traveler
El hotel agradable , algo sobrevalorado,

El desayuno incluido dejo mucho que desear solo era un Cafe, yo no esperaba mucho del desayuno y aun asi me decepciono.
Leisure Friends
10/10
Exceptional
02 May 2021
Enrique

Para recomendar!

Hermoso hotel boutique al estilo de Tulúm.
Muy acogedor y con mis bien gusto.
La atención de Coti, Claudia, Muriel y perdón por no recordar su nombre, me refiero al joven chef del restaurante, fue impecable, siempre con una sonrisa y dispuestos a resolver cualquier inquietud que pudimos haber tenido.
Gracias por todo.
Volveremos!
Partner
6/10
Pleasant
06 Mar 2021
Verified traveler
Simples und anscheinend neues Hotel wo die Abläufe noch nicht ganz sitzen
Leisure Self

Location & surroundings

Koos Hotel Boutique Tulum
Andador Kaan, Aldea Zama 45, Tulum, Mexico

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Koos Hotel Boutique Tulum

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