Name: Naj Tulum
Address: Cto Yaax Aldea Zama Manzana 3 Lote 3, Tulum, MX

10/10

Exceptional

14 Jul 2026

Murtaza

Best Property in my entire Mexico Trip. Loved how everything was setup. Definitely visiting again

8/10

Excellent

25 Apr 2026

Fatima

I loved this place, however it would be best if they could offer at least basic coffee in the morning so we don't have to wait until we go out to have coffee. Also, they could add a jacuzzi for the ones that loves relaxing on the jacuzzi like I do even when is very hot

Partner

6/10

Pleasant

04 Apr 2026

Carlos Arturo

Bien en general pero muy mal referida la ubicación, no está actualizado el teléfono nadie contesta y sufrimos para encontrar el hotel

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Valentina

Amazing stay at NaJ Boutique Hotel! The hotel is beautiful, peaceful, and perfectly located in Aldea Zama. The rooms are stylish, very clean, and comfortable. The staff were incredibly friendly and always ready to help with anything we needed. The pool area is a great place to relax after exploring Tulum. Everything about the stay felt easy and welcoming. I would definitely stay here again and highly recommend it to anyone visiting Tulum. 🌴✨

Friends

6/10

Pleasant

04 Mar 2026

Kazmere

Nice private pool

Friends

10/10

Exceptional

15 Feb 2026

Theres

Highly recommended! Very spacious and clean apartment, with private pool und very nice decoration! Always helpful with our requests and also received many recommendations for tulum!! Thank you so much for the lovely stay!

10/10

Exceptional

14 Feb 2026

Maryse

We had the Family apartment. The place is spacious and looks exactly like the pictures. The staff was welcoming. Raquel was responsive, helpful and very easy to communicate. Everything is within 15 minutes by bicycle. Lots of new restaurants within 10 minutes walk

Leisure Family

10/10

Exceptional

01 Feb 2026

john

Great place, clean, staff was excellent

4/10

Poor

11 Jan 2026

Antônio Ferreira

Wasn’t ideal. The stairs made tough for my partner which was injured

8/10

Excellent

10 Jan 2026

Chad

My only criticism is the distance from restaurants and the beach. Raquel and the staff are excellent.

Leisure Family

10/10

Exceptional

23 Dec 2025

Timothée

Amazing staff

Leisure Partner

10/10

Exceptional

19 Dec 2025

Fiona

Loved the staff and design of the hotel.
Location a bit noisy at some times of day with the traffic.
Will stay again .

Business_and_leisure Self

10/10

Exceptional

11 Dec 2025

Shahab

Room are designed beautifully and located conveniently in an upscale part of town. We got upgraded to the king suite. Would stay again!

10/10

Exceptional

04 Dec 2025

Gabriela

The room was superb, had its own jacuzzi in it. Clean and great decor. Staff was very friendly. Highly recommend it

Leisure Partner

10/10

Exceptional

15 Nov 2025

Keltie

Had a great time, always felt safe. Raquel was wonderful!

10/10

Exceptional

31 Oct 2025

Tanisha

The room was very

10/10

Exceptional

24 Oct 2025

Denis

Note I didnt get an upgrade because I had the top grade penthouse accomodation. The entire property is well kept and spotless. The staff work hard and it shows. Raquel the TAJ Experience Curator was superbe and kept in touch everyday to inquire if anything was needed or arrange and make happen an excursion if I wanted one. I was here to rest from a hectic life and job back home. The bed was a sleep magnet and managed to extract all the fatigue from my body. The Taj is a fabulous and unique treasure and I'm grateful to have had the privilege to stay here. NOTE...in a previous feedback I erroneously mentioned that I did not get the VIP perk and that I had been downgraded. THIS WAS A MISTAKE AND I APOLOGIZE FOR THE CONFUSION. Please extend my deepest apologies to property management.

Leisure Self

10/10

Exceptional

21 Oct 2025

Denis

I made a mistake on a review i submitted 1 hr ago. I actually did get the VIP free internet and i was NOT downgraded. My mistake and I apologize. Note that this correction was not made after speaking with front staff. I am the one that wants to keep the review accurate and reflective of my favorable accommodation.
.

Leisure Self

10/10

Exceptional

15 Sep 2025

Emmett

Away from Tulum main st hustle and bustle.
Easy 30 minute walk into town.
The hotel and grounds are beautiful.
Noisy street behind the building.

Leisure Partner

10/10

Exceptional

10 Aug 2025

valerie

The hostess Raquel was Kind and she provided us with an upgrade to our room with a kings size bed. she stayed in contact with us and the property was cute. the pool is best at night in the day the hot sun makes it feel like a bathtub other than that everything was spot on. WILL DEFINETLY GO AGAIN!

Business_and_leisure Family

10/10

Exceptional

27 Jun 2025

James

Beautiful courtyard

Leisure Partner

10/10

Exceptional

25 May 2025

Chrystal Michelle

Everything was clean, linens were great, bed was super comfortable. Access to variety store across street. Neighborhood is up and coming with a lot of new places, walking distance to great restaurants less about 15-20 min.
Fairly quiet, except motor vehicle noise can be heard throughout night. We wanted of May so start of the off season.
Would good back again!

Leisure Partner

10/10

Exceptional

13 Apr 2025

Samuel

We loved our stay at the Naj. Braulio was very helpful with suggestions on restaurants and different places to visit. We had a beautiful and restful stay.

Leisure Partner

4/10

Poor

31 Mar 2025

ERIC

The sound from the cars on the street was too much and could not fall asleep. The banister on the stairs was broken and almost fell on us. The last thing is access to this hotel is very difficult. There’s no direct way to get here. It’s a lot small streets you have to take so get your navigation out.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Steven

Great place

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2025

Emily Lopez

Had an amazing stay at NAJ Tulum. The room gave off the tulum esthetics and we also had a private plunge pool. Had access to the roof top pool as well which was empty each time we went up which I loved! Braulio & Alfonso made us feel very safe and welcomed. Will definitely visit again when coming to tulum. Thanks again!!

Leisure Partner

10/10

Exceptional

07 Mar 2025

Jonathan

Hotel was clean and well kept. Rooms were exactly as described. Braulio was fantastic and helped make the trip special with excellent recommendations.

Leisure

10/10

Exceptional

22 Feb 2025

Asia

Brauli was great! Stay was great!

6/10

Pleasant

11 Jan 2025

Christi

This place is more of a 3 star. It does not look as luxurious in person as it did on the pics. The guy who manages it is helpful and it is close to everything. The birds in the am and cars driving is definitely annoying. Its cool if you need a cheaper spot in tulum.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Shawnie

Brujlio was the best host. He was there right when we arrived. He was the sweetest & welcoming host I ever dealt with. He made us feel like we were at home. We felt safe & comfortable. The pictures does this place no justice. This was our first time coming to Tulum & it looks like we will be back soon & often. The experience was so amazing. Such a beautiful place. I cant wait to come back. Thank you again Brujlio.

Leisure Family

10/10

Exceptional

21 Dec 2024

Anna

This is a nice quiet part of Tulum yet walkable i’m close to lots of stuff. The hotel staff was really communicative through ‎WhatsApps and was very accommodating. Our room was lovely very quiet nice balcony very decent kitchen. Would come back.

Business_and_leisure Partner

8/10

Excellent

12 Dec 2024

Terrian

Great stay

Leisure Family

10/10

Exceptional

07 Dec 2024

Melissa

My recent stay at the Naj exceeded my expectations in all ways.

The penthouse suite is comfortable and spacious; the full kitchen was a very nice amenity for a longer stay and we used the room’s personal pool every single morning when we got up and evening night cap before bed.

There is great coffee and breakfast walkable from the hotel, as well as an American-style convenience store with some fresh fruit options. The beach is not walkable but cheap cabs are available and the Naj has bikes, but we did not use them.

Our stay was extraordinary and the hotel manager Braulio, ensured a flawless stay. Our stay at the Naj made our Tulum vacation unforgettable.

Leisure Partner

10/10

Exceptional

04 Dec 2024

John

Lazy days in a jungle maze

Very unique hotel. A lot of thought went into the design of the rooms. Braulio our host was superb. He is a wealth of information and a font of energy. Location is a bit out of the way from the 'town center' but still walkable. Night time walks can be challenging because the area is not well lit and the design of this particular area is like a maze. Still, it is very flat and very safe and quiet. Would definitely stay here again.

Partner

10/10

Exceptional

02 Dec 2024

jose

One of the best places I’ve stayed at very relaxing and safe

8/10

Excellent

09 Sep 2024

Eva

Had a nice stay. Rooms and beds are comfy. Only thing is we asked for an upgrade and we were told it would be too expensive. Probably our one night stay wasn’t worth the upgrade for them but we were willing to do it if we were given the choice. Their loss.

10/10

Exceptional

17 Aug 2024

Joseph

Loved the whole entire hotel experience! Very Homey! Braulio is amazing!!!

Leisure Partner

10/10

Exceptional

24 Jun 2024

Dakota

The hosts were Amazing Nath checked us in and made us feel right at home! The wonderful man at checkout not only help us carry our bags to our car but also give us so many wonderful recommendations!! Could not recommend this place enough will definitely be staying again! The roads are well paved there is grocery store “fresh market” 2 minutes down the road. And lots of cute restaurants around! If you are staying in the building closes to the main road you can hear a light hum of traffic but it didn’t keep me awake at all! There are 4 parking spots, we parked on the street and our car was perfectly safe, they have cameras to watch your car. They check in with me every step of the way upon booking and made me feel excited about the trip. You can tell that everyone who works on the property loves their job! The bed was cozy and everything was very clean the kitchen had everything we needed! This is a most stay location! (They do have beach towels that you can bring to the beach or Cenote with no charge as long as you bring them back!)

Business_and_leisure Friends

10/10

Exceptional

20 Jun 2024

Amanda N

We had a lovely 4 night stay the first week of June. Upon our arrival Braulio was there to greet us and show us to our room where he gave us an in depth tour of our quarters and a rundown of the property. He was available 24/7 for any questions and concerns. Room was clean and well appointed. The bed was very comfortable which is of the utmost importance to us when travelling. Parking was easy and we were within a mile of restaurants, bars, etc. if we find ourselves in Tulum again we will definitely return to this property.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Nicole

Big shoutout to Braulio for making this stay smooth and memorable. He went above and beyond to asure we were accommodated and even welcomed us with recommendations around the area to enjoy (events,food,etc). I was amazed of how beautiful this place was and the people in it made it better. Def one of the best places I’ve stayed at so far and the customer service was above and beyond

Leisure Family

10/10

Exceptional

18 May 2024

Fitzroy

Beautiful and welcoming. It had everything i needed.

Leisure Partner

8/10

Excellent

07 May 2024

Lisset Alessandra Aguilar

Our Experience at Naj was a very good one. Braulio, the host, was very friendly and helpful. The property is in the trendy Aldea Zama neighborhood. Good restaurants nearby. The property is well kept. It's a little noisy tho, there is a main road behind the building.

Leisure Partner

10/10

Exceptional

02 May 2024

Kaila

Wonderful and peaceful

10/10

Exceptional

01 Apr 2024

Faraz

Beautiful property, nice aesthetics. Braulio was a wonderful host too.

Leisure Partner

10/10

Exceptional

20 Mar 2024

Michelle

First time in tulum, and Naj definitely made me want to go back!!!!

Leisure Family

10/10

Exceptional

17 Mar 2024

Katyanna

Incredible stay at Naj Tulum. Wouldn’t hesitate to book again and likely will do so soon.

10/10

Exceptional

27 Dec 2023

Jon

We thoroughly enjoyed our stay at this establishment. The rooms were exceptional, the location exuded tranquility, and Manager Braulio provided a warm welcome, offering assistance with any inquiries, including detailed information about the local area, recommended destinations, and helpful tips. The entire staff exhibited remarkable hospitality, making it our earnest recommendation for anyone seeking accommodation.

Leisure Partner

6/10

Pleasant

26 Dec 2023

Volodymyr

The property itself was not bad, it is not old, everything inside is looking like in the photos, but...the service was poor, i would say even upsetting, because you need to ask the host for everything and every day. For example every day you need to ask for water, coffee sticks (there were two coffee sticks at the beginning as there is a coffee machine there) sugar...every second or third day you need to ask for toilet paper, fresh towels and so on...
The cleaning was every second day which is not that bad, but they only make up your bed, and wash the dishes and take out trash...
What about the area - construction all around which is going even on weekends.
Now about the host - very pleasant guy, was always ready to help you, gave few advises, where to go and what to do, but as i said there should be a list of what is included in to the price and what have to be paid extra and you do not have to ask for such things like water, towels, sugar, coffee, and so on
Over all, it was definitely not the worst place we have been in our life, but they need to work on logic of there services.

Leisure Partner

10/10

Exceptional

20 Dec 2023

Roman

The absolute best. Highly recommended!

Our stay was nothing short of amazing. The property is new, with great design and styling. Spacious, comfortable bed, fast wifi, great AC. Plus the manager, Braulio, was always in touch - providing recommendations for the best places to eat/drink around Tulum. He was also helpful with some questions we had about the area.
The only note - if you’re a light sleeper, it might be a little loud for you because of a nearby road, but it’s not too bad. Didn’t bother us after the first nice.
Look no further, Naj Tulum is awesome.

Partner

8/10

Excellent

20 Dec 2023

Katy

The accomodation itself was very lovely - bed very comfortable, kitchennette useful and nice toiletries.

The \"private pool\" was a cold plunge tub - nice to cool off after a day out. The communal rooftop pool is very small - can't swim properly and would be awkward if another person was already in. The rooftop view, loungers were nice.

It's very noisy, we were in the room furthest away from a main road and still heard a lot of traffic noise with the doors shut. Obviously the noise was worse when sitting outside- not peaceful jungle vibes.

The hotel is one of very few completed in the area and the rest are a complete construction site, so not nice to wonder around and there was plenty of construction noise too. The views are of unfinished hotels.

The hotel is far from the town centre and the beach - if you want to stay there you'll want your own transportation or take taxis, both options are extortionate. We wanted to walk places but it'd be 45 mins on a dodgy road.

There were no big supermarkets nearby so we were relying on the hotel for water which we could only get through the staff who'd bring a jug over - not ideal as we wanted to stay hydrated in the heat and must have been annoying for them too. There's no food outlets at the hotel and a handful of restaurants nearby are overpriced and rip tourists off.

The accomodation was lovely overall but if I were you, I'd wait ~2 years when the area is more established and there are better links/shuttles to town/beach.

Leisure Partner