Name: Xamba
Address: Avenida Central Aldea Zama, Tulum, MX

2/10

Poor

20 Jul 2026

Carlos

Jdjdjd

8/10

Excellent

17 Jul 2026

Belen

The place is beautiful and very spacious. The only complain I would give is the water pressure wasn't the best. But beautiful place to stay, also the pool on the rooftop is very nice!

Family_with_children

10/10

Exceptional

27 Jun 2026

Norah

I got a room here VERY last minute. The check-in process was extremely easy; they sent you directions to your phone. Then the people at the front desk are very kind and helpful. They took their time to explain the directions we were sent as well. The room itself was extremely clean and comfortable. I could hear the guests next door, but that did not bother me. Overall 10/10 experience. I can't wait to go back!

Friends

10/10

Exceptional

25 Jun 2026

William

Todo eating nut bien

Partner

10/10

Exceptional

22 Jun 2026

Leyanis

Great stay, amazing apartment beautiful

10/10

Exceptional

15 Jun 2026

Elizabeth

Highest recommendation for Xambe! It is about 5 minutes outside of the heart of Tulum (between town and the beach), and therefore is tranquil and very convenient to get wherever you are going. (You will need GPS to find it, because the roads are really confusing.) The photos are completely accurate, but what they miss is the pleasure of listening and watching the wind through the jungle treetops. The hotel personnel were so friendly and helpful with their suggestions.

Self

10/10

Exceptional

27 May 2026

Andrea

So beautiful, what a gem! The rooftop at sunset is amazing! We had the best time just looking at all the birds in the nature. Just be aware there is no food or drink service so bring own stuff from the store.

Family

8/10

Excellent

19 Apr 2026

Blake

My only complaint will be the hot tub,
It did have hot/warm water as describe in Expedia, it is basically a 4x4 pool (with only cold water)

Partner

10/10

Exceptional

14 Apr 2026

David

Beautiful property, incredible rooms for the price we paid. Front desk staff did not speak English but the concierge on WhatsApp did and was very responsive and helpful. The area around the hotel is clearly still developing but felt safe and easy to navigate. It’s halfway between the main Tulum town and the beach bars. Would come back for sure!

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Julie

Bright and spacious rooms, kind staff, very quiet and safe hotel. The neighbourhood is also very quiet.
Lovely rooftop pool .
We'll be coming back!

Leisure Partner

10/10

Exceptional

15 Jan 2026

Eric

Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…

Self

10/10

Exceptional

06 Jan 2026

Prashant

Well maintained apartments

2/10

Poor

04 Jan 2026

Bashar

This place is genuinely awful. Save your money and never come here

Leisure

10/10

Exceptional

03 Jan 2026

Isabella

BEST STAY OF MY LIFEE.

NOT ONE ISSUE.

Romina was the absolute sweetest angel. She made our trip so swift and accommodating. We would stay here again 100000000x more it’s just based on your preference of how close to the beach you want to be

Leisure Friends

10/10

Exceptional

31 Dec 2025

Shruti

Everything

10/10

Exceptional

29 Nov 2025

Jennifer

Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!

Leisure Partner

8/10

Excellent

24 Sep 2025

Tracy

I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund.
As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments.
The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.

Leisure Family

10/10

Exceptional

28 Jul 2025

Kadeem

My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !

Leisure Partner

10/10

Exceptional

07 Apr 2025

Jennifer

This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.

Leisure Partner

6/10

Pleasant

04 Mar 2025

Omri

Mixed Experience at Xambe Hotel

The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay.

However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing.

If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.

Partner

8/10

Excellent

04 Mar 2025

Sayeeda

Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc.
Staff were very sweet and respectful.
Interiors were beautiful and modern artsy,
Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.

Leisure Friends

10/10

Exceptional

22 Feb 2025

Marie-Andree

Beautiful design , Zen ambiance, good and friendly services.

10/10

Exceptional

21 Feb 2025

Julie

Spacious apartments, great roof -top pool well maintained, friendly staff

Leisure Partner

10/10

Exceptional

17 Feb 2025

Jason

Loved the rooftop pool. Only thing was the shower and wasn’t that great

Leisure Partner

10/10

Exceptional

06 Feb 2025

J.

We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️

Leisure Partner

6/10

Pleasant

18 Jan 2025

Anastasiya

Overall nice hotel but definitely needs improvement.

Cons:
- Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it
- AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again
- No extra toilet paper, you only have one roll in your bathroom
- Also little ants in the room
- They did not have any bikes for rent when I came

Other than that was good

Leisure Self

8/10

Excellent

15 Jan 2025

Blanca

The check-in was a little bit slow only one person checking in everybody no drinking water in rooms

Leisure Friends

10/10

Exceptional

12 Jan 2025

George

If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.

Leisure Self

4/10

Poor

31 Dec 2024

Yara

Location is not convenient, hard to find the hotel

Leisure Self

10/10

Exceptional

29 Dec 2024

Andrew

Beautiful property

Leisure Partner

10/10

Exceptional

07 Dec 2024

Fan

Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive

Leisure Friends

10/10

Exceptional

05 Dec 2024

Adiba

Very good

10/10

Exceptional

04 Dec 2024

Garry

This property looked just like the pictures & Monica at the front desk was very helpful.

Business_and_leisure Family

10/10

Exceptional

04 Dec 2024

Cindy

People from reception helped me to find good places with local food 😋

Leisure

10/10

Exceptional

20 Nov 2024

djeneba

We loved our stay at Xambé. The place was quiet and clean, we were able to walk to the local plaza to get some wine and local food. The infinity pool was amazing and it was empty almost everytime we went up there. 10/10 stay.

2/10

Poor

18 Nov 2024

Michael

Save your money

We payed extra to have a hottub only to find out they didn’t have hot water

Partner

10/10

Exceptional

26 Oct 2024

Jared

Amazing stay thank you!

Leisure

8/10

Excellent

25 Oct 2024

ERICK

The hotel is in a developing/construction area. The hotel itself is quite and the area as well. PLEASE be awared that no basic supplies are provided. The room had a coffee maker, but no coffee/sugar/creamer. There was a pitcher of water but no water is supplied. Only 1 roll of toilet paper was placed so we had to asked for another roll. The ONLY person that went above and beyond and made the experience worth it was the Receptionist, Monica Garcia!! She was extremely accommodating and made our visit pleasant. I would recommend this hotel but make sure you bring water and coffee supplies. Food wise, make sure you bring food. The shower head sprayers sprayed all over except down on me. The cold/hot water lever settings were backwards: cold was hot and hot was cold. Who I REALLY RECOMMEND it's the Receptionist! She's the best Receptionist ever!!!!

Leisure Family

10/10

Exceptional

01 Oct 2024

Nahje

The stay was amazing, we had so much space & it was beautifully designed. We got help with everything we needed. The location is up & coming so it isnt walkable but we got help with transportation around Tulum which helped our experience tremendously. We would definitely stay here again.

Leisure Partner

4/10

Poor

24 Aug 2024

Britney

The water was cold every single day. I couldn’t take a proper shower because the shower head had the water flying everywhere. The people at the front desk always went missing and you would have to yell hello for a few minutes to find someone.

Business Partner

10/10

Exceptional

04 Jul 2024

jason j

Beautiful hotel and beautiful host. Super nice people. We had an amazing stay and can’t wait to return.

Leisure

10/10

Exceptional

09 Jun 2024

Oscar

The reception was amazing and the interaction with the staff of Xambé was so pleasant!

Leisure

8/10

Excellent

28 May 2024

Jennifer

Brand new beautiful hotel. I loved that it was in a quiet area -- there's still construction happening nearby like most of Tulum but overall was a great stay.

Leisure Self

10/10

Exceptional

19 May 2024

kourtney

I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.

Leisure Partner

10/10

Exceptional

10 May 2024

Andrew

Beautiful modern room.

Leisure Self

4/10

Poor

04 May 2024

Promi

My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Omar Alexander

This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed.

I would stay there again, the only con I didn't like is that the closest convenience store is \"walking distance\" but the roads are very confusing [we got lost].

Leisure Family

6/10

Pleasant

21 Apr 2024

Toby

Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away

Leisure Partner

10/10

Exceptional

15 Apr 2024

Nicholas

Very beautiful place to stay

Leisure Partner

2/10

Poor

10 Apr 2024

Boris

I was almost captured and extorted by cartel police. This place is unsafe. I was nearly killed and kidnapped.