Name: Naala Tulum
Address: Av. Coba Sur, Región 014, Tulum, MX

10/10

Exceptional

21 Jul 2026

Vanessa

Everything was great!

Friends

10/10

Exceptional

21 Jul 2026

Caroline

Everything was perfect but we were the only guests for breakfast. I guess it was low season.
This is a wonderful hotel with a nice pool and very clean and accessible to many eating places ie Boston Pizza, Carl's burgers, there are supermarkets nearby ie la Comer.
I would stay there again.

Family_with_children

8/10

Excellent

19 Jul 2026

Mark

Big hotel with large rooftop area with 2 pools though these could have done with some cleaning and the hotel some maintenance.

Partner

10/10

Exceptional

12 Jul 2026

Sheily

Lovely hotel, room was very clean, and bed was comfy. We liked the hotel amenities as well as the pool and lounge area. We had one breakfast and it was delicious sunny side up eggs and pancakes. I liked the area a lot. Much quieter than Cancun, but close to restaurants and enormous grocery stores “EL MORER” was awesome! We ate there and bought groceries too.

Partner

10/10

Exceptional

27 Jun 2026

Angeles

Great experience. Kids loved the pools.

Family_with_children

10/10

Exceptional

27 Jun 2026

Angeles

I stayed here with my kids. We loved the room, the hotel, the area. Staff was very nice and helpful. My only suggestion would be to have a microwave and coffee maker. The hotel restaurant was closed. Nowhere to heat up our leftovers. Otherwise, the place was excellent.

Family_with_children

10/10

Exceptional

03 Jun 2026

Sandra Zoba

Clean room, helpful staff. 10/10. We enjoyed our stay at naala

Friends

10/10

Exceptional

24 May 2026

Vahid

The rooftop pool, helpfull staff, and Clean airconditioned room were among great things in this hotel.

Self

8/10

Excellent

20 May 2026

Maurizio

Por el precio está bien, pero el aire no enfriaba lo suficiente y no había ni agua para tomar en las habitaciones. Solo una persona atendiendo en reservación y tuvimos que esperar 30 min para Ser atendidos.

Partner

10/10

Exceptional

20 May 2026

alex

It was nice and clean friendly staff would deff come back. The pool was nice 😊

10/10

Exceptional

18 May 2026

April Shanice

Love Naala me and my bestfriend stayed here for Mother’s Day staff was very nice and made us feel welcome and safe

Friends

6/10

Pleasant

07 May 2026

Habib Luc-Emmanuel Yann

Le staff est m

10/10

Exceptional

28 Apr 2026

Cori

All good

10/10

Exceptional

27 Apr 2026

Marina

The staff was helpful and knew English well. The room was neat and clean, AC was turned on 23C before my arrival and it was just perfect! I enjoyed my stay at this hotel very much.

Self

10/10

Exceptional

07 Apr 2026

Colin

Great and helpful staff! Enjoyed the pool a lot at the sunset

8/10

Excellent

25 Mar 2026

Judy

It’s a good hotel but to me the bed was too soft. There is no coffee maker in the room making a little challenge for me. Otherwise the staffs on roof top restaurant were very nice and helpful. The pool on the roof top is good too.

Self

10/10

Exceptional

22 Mar 2026

Scott

Really no complaints. I had room G07 on floor level. It was nice. Breakfast is expensive, i just walked to chedraui. But overall for $60 on a saturday night i was not mad at all

10/10

Exceptional

12 Mar 2026

michelle

Great location. Loved biking around the area. over to the national park and beach there and centro

Family_with_children

8/10

Excellent

09 Mar 2026

Evelyn

The property is very nice. The room was nice, as seen on the pictures. The staff is amazing, very helpful and kind. It is walking distance from downtown, and from major supermarkets. Not that close to the beach, but you can take a \"colectivo\" (little bus) which is only around $US3 Don't take taxi its a steal. The hotel's breakfast bar is very basic.

Self

8/10

Excellent

07 Mar 2026

Ryan John

Good location. Cool hotel, staff was great. Good value

8/10

Excellent

28 Feb 2026

Samuel

Location

10/10

Exceptional

27 Feb 2026

Hilary

Loved the natural look of the place. Very comfortable and picturesque.

Partner

10/10

Exceptional

19 Feb 2026

Gabriela

Lovely place, very peaceful

8/10

Excellent

14 Feb 2026

Heather

Room clean
quiet location

Leisure Partner

10/10

Exceptional

10 Feb 2026

Pearl

Unexpected resort feeling.
Room was superb 👌
Spacious with very comfortable beds.
Location has amenities within walking distance...Fantastic rooftop with pool and view.
Brekkie was healthy, warm and delicious..

Leisure Friends

10/10

Exceptional

09 Feb 2026

Richa

amazing service

Leisure Self

2/10

Poor

08 Feb 2026

Perseus

The hotel is pretty. That’s all I’m Willing to give it. The hotel had no water during My entire stay because the boiler wasn’t working. I checked out early and was promised a refund for the hotel to immediately stop responding.

In addition to no water both rooms on either side of mine had screaming children that woke up at the crack of dawn. And since the hotel had no hot water and it was full, my only resort was to check out early. The hotel restaurant was mid at best. And I did not receive the advertised meal credit for my room. I would never stay here again, and I won’t be going back to Tulum for a very long time.

Leisure Self

8/10

Excellent

07 Feb 2026

Donald

Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.

Leisure Self

10/10

Exceptional

05 Feb 2026

Anya

Beautiful hotel !super affordable!

Partner

10/10

Exceptional

04 Feb 2026

Helen

Great service

Leisure Family

8/10

Excellent

03 Feb 2026

David

Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu.

The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Donna

Great location. Very clean. Excellent value.

Partner

2/10

Poor

29 Dec 2025

Ceri

From the day we got there we had no hot water and our AC wasn’t working. It took nearly 3 days out of the four days. We stayed there to get the AC to work, but it would only work for a few hours and then go out the shower. water was cold never warm and there was an ant infestation on our balcony. We had to sleep with the doors open due to no AC and I’m covered in mosquito bites. They placed us in a room right by the stairway and all we heard was people running up and down all evening and all morning long, nobody spoke good enough English at their hotel to be able to help us when we asked for help. I was really hoping this hotel would fit our needs, but it was terrible.

Leisure Partner

8/10

Excellent

07 Dec 2025

Stacey

It's a nice place very relaxing.

6/10

Pleasant

03 Dec 2025

CARLOS NATHANAEL

Debe de mejorar el desayuno

Leisure Partner

10/10

Exceptional

22 Oct 2025

Colette

Wonderful Oasis in the jungle

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.

Self

8/10

Excellent

17 Oct 2025

KayRachel

It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Eduardo

I loved, recommended

Family

10/10

Exceptional

02 Oct 2025

Ivana Monique

the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food

Leisure Partner

10/10

Exceptional

24 Sep 2025

Roberta

Great property. Will stay longer next time.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Chad

Wonderful property, especially for the price. The staff was excellent.

Leisure Self

6/10

Pleasant

15 Sep 2025

Jorge H.

Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.

Business_and_leisure Self

8/10

Excellent

09 Sep 2025

Dawn

Easy stay

I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price

Partner

8/10

Excellent

30 Aug 2025

Gerald

Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Karilu Almeida

Breakfast was really inconsistent

10/10

Exceptional

25 Aug 2025

Quentin

Amazing

Business_and_leisure Family_with_children

8/10

Excellent

23 Aug 2025

MA

We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay.

However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum.

Overall, the hotel feels overrated and pricey given the competition in the area.

10/10

Exceptional

22 Aug 2025

Myesha

Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us.

Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option.

Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal.

Very close to everything and accessible. Would highly recommend to anyone.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Isaac

10/10 would definitely recommend. The hotel overall is excellent the rooftop pools with views were second to none, and the staff were very friendly and accommodating.

Leisure Friends

10/10

Exceptional

09 Aug 2025

Rod

Clean and good price

10/10

Exceptional

08 Aug 2025

Jerry

Didnt not eat at the hotel but it is a great stay and an awesome place. Great location easy to get where ever you want

Leisure Family

10/10

Exceptional

03 Aug 2025

Lenora

The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.

Leisure Self

10/10

Exceptional

02 Aug 2025

Jimmy

The bed was so comfortable I wanted to bring it home in Texas. The staff was very helpful and treated me. Very well.

Leisure Self

8/10

Excellent

30 Jul 2025

Arianny

Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.

10/10

Exceptional

25 Jul 2025

Coates

Lovely garden and rooftop pool area.

Leisure Family

10/10

Exceptional

21 Jul 2025

Andres

As always the staff never seizes to amaze me. From the moment i walk from the parking area to the check-in center the staff is already greeting me with a great smile and genuine heartfelt handshake welcoming me into the property.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

Jose Ricardo

Muy buena!

Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.

8/10

Excellent

16 Jul 2025

Verified traveler

Great hotel, amazing decor. Some of the wooden fixtures had mould on them and probably should be cleaned often.

Partner

10/10

Exceptional

27 Jun 2025

Andres

The staff is the best!

10/10

Exceptional

24 Jun 2025

Oleksandr

Excellent

8/10

Excellent

22 Jun 2025

Eunice

Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.

Business_and_leisure Friends

10/10

Exceptional

21 Jun 2025

Steve

The amenities were great and the look was amazing.

Leisure Family_with_children

8/10

Excellent

01 Jun 2025

Zureidy

Photos are pretty accurate to what the place actually looks like. Staff is great and helpful! Will book again if I ever go back.

Leisure Friends

10/10

Exceptional

25 May 2025

William

I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .

8/10

Excellent

23 May 2025

rikki

Nice property for the area, great roof top view

Leisure

10/10

Exceptional

23 May 2025

Jamie

Perfect 3 night stay

Had an amazing time at the Naala, the whole place is great, well decorated, pool nice and clean, they have plenty of pool beds. Tropical garden with hammocks. Breakfast was decent has fruit, muesli and then cooked eggs to choose.staff really helpful. Cant fault the hotel.

Self

8/10

Excellent

21 May 2025

rikki

Property was nice for the area

Leisure Partner

8/10

Excellent

17 May 2025

Luz

Hermoso hotel, amplio, buena hubicacion, pero nos querían cobrar el estacionamiento teniendo ellos ahí nos estacionamos en la calle. El agua huele feo , así que túvimos que salir a comprar botellas de agua para lavarnos los dientes.

Leisure Partner

10/10

Exceptional

13 May 2025

Andrew

Great!

10/10

Exceptional

12 May 2025

Tom

Stylish and comfortable. Esp enjoyed the roof top terraces: cafe, bar and pool.

Leisure Friends

8/10

Excellent

06 May 2025

Cynthia A.

I enjoyed the jungle atmosphere and the rooftop pool. The views were spectacular.

Business_and_leisure Family

10/10

Exceptional

24 Apr 2025

Kevin

Gem in Tulum

Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.

Friends_and_family Family

8/10

Excellent

23 Apr 2025

Mario

Beautiful boutique hotel! Had an issue with the tv language as Spanish despite the maintenance coming in to change it to English. The staff were pleasant and helpful. Definitely a unique property

Leisure Partner

10/10

Exceptional

19 Apr 2025

Jawara H.

Naala is the best

Leisure Partner

8/10

Excellent

18 Apr 2025

Nidia

Beautiful place

Leisure Family

2/10

Poor

13 Apr 2025

Verified traveler

No se..pq. took over 4 hrs to change rooms. \"Mgr\" couldn't help w this and blamed the client (me). Instead of helping he did nothing and for days i had a room that did not lock. Comprehension is hard for some people. Not an apology, not a meal, not even a glass of water on how i was treated.. incompetence :-( stairs make a ton of noise. Room lack eco friendly..garbages smell in rooms.. *sad face*..music can also be annoying if ur not wanting but overall everyone else was nice but again they r not programmed to think

Partner

4/10

Poor

08 Apr 2025

Verified traveler

Pool/food nice on roof. is nice. Staff is friendly. Room is too large to properly cool. I moved the matress each night to keep cool. , which was annoying..Room next to stairs is horrible. They r old n u hear EVERYTHING . All 👣 footsteps. Door to bathroom doesnt close which is also gross and annoying. Wasn't impressed by location. $M hotels next to \"shack neighborhood\" soo :-(

Friends_and_family Friends

8/10

Excellent

08 Apr 2025

Ralph

This is a nice hotel to stay, it has comfort, nice amenities.

Leisure Partner

10/10

Exceptional

03 Apr 2025

Danielle

Beautiful secret

It was a beautiful hotel, very minimalistic, but had every thing that you needed. The pool was fantastic. Really love that it was open till 10 and food was walking distance as well as drinks and a party. If that’s the mood you’re in. We will definitely be back the area felt safe the people were authentic. Great experience, but my biggest compliments go to the staff. They were absolutely fantastic. We will be back next year😉

Partner

8/10

Excellent

02 Apr 2025

Yoanna

Hotel was nice - lovely people .. room were very clean - - BUT pool area need improvements ..

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Criscely Taveras

Perfect

6/10

Pleasant

23 Mar 2025

Verified traveler

We hoped for more

Not as nice as the pictures have you think. This is a budget hotel, the breakfast and the service is below average. Lots of construction noise and not as clean as we hoped

Friends_and_family Family

10/10

Exceptional

19 Mar 2025

Erynell

The views were amazing

Leisure Friends

10/10

Exceptional

17 Mar 2025

Guadalupe

Very nice.. will stay here again

6/10

Pleasant

10 Mar 2025

Kris

The property was hard to find as in you don't see it from the road. Parking cost money which they did not disclose before booking. I would not have stayed hear had we known that.

10/10

Exceptional

06 Mar 2025

Marlene

Perfect Location & Beautiful Stay – A Tulum Gem

My stay at NAALA Hotel in Tulum was fantastic! The hotel is in a perfect location, making it super easy to walk everywhere—whether to nearby restaurants, shops, or attractions. The room itself was beautiful, modern, and comfortable, with a lovely touch of greenery on the deck that added both charm and privacy.

One small downside was seeing guests hang their wet clothes on the railings, which took away from the otherwise stylish and clean aesthetic of the hotel. Other than that, everything was excellent. If you're looking for a comfortable, well-located stay in Tulum, I highly recommend NAALA Hotel!

Partner

10/10

Exceptional

05 Mar 2025

Keisha

Will stay again.

The hotel was very nice and clean. Staff was helpful and informative.

Business Family

10/10

Exceptional

03 Mar 2025

Evelin

Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here.

10/10

Exceptional

25 Feb 2025

Melanie

It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Rene

Great place. Rooms clean and nice. Nothing to complain about

10/10

Exceptional

22 Feb 2025

Milan

Property was well designed with Boho Theme. Staff was helpful. Everything was nearby: Food, transportation, restaurants etc.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Mark

I was allowed to check in early which was ideal. The room is a lovely green forest. The rooftop is amazing as well. The receptionist was typing away and failed to acknowledge me after introduced myself a few times but afterwards, she was very informative.

Leisure Partner

6/10

Pleasant

21 Feb 2025

king-hout

It’s a nice property but a bit noisy because noise are very loud from other guests.

Leisure Partner

2/10

Poor

20 Feb 2025

Kevin

The distance from the airport was grossly underrepresented. And the free shuttle service from the airport I was unavailable. So we stayed at a different hotel near the airport and never checked in. So it would be unreasonable to expect payment.

10/10

Exceptional

13 Feb 2025

Alison

Great staff. Lovely roof deck pool. Excellent restaurant service staff . Chill ambience. Good accommodation- very comfortable bed / pillows etc. Unique and special

Leisure Partner

2/10

Poor

09 Feb 2025

Kevin

Bedbugs

Bedbugs

8/10

Excellent

08 Feb 2025

Jerry

It was nice, but some appointments were cheap. Staff very friendly and helpful

Leisure Family

6/10

Pleasant

04 Feb 2025

Mark

The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.

Leisure Partner

10/10

Exceptional

03 Feb 2025

CLAUDIO

Very nice place. Super friendly staff and a great complimentary breakfast.

Business Family

8/10

Excellent

01 Feb 2025

Nathan

Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience

Leisure Partner