Name: Barceló La Nucia Palms – Adults Recommended
Address: Partida Buena Vista, 2, La Nucía, 03530, ES

Barceló La Nucia Palms – Adults Recommended

Benidorm - Costa Blanca · Spain

Partida Buena Vista, 2View location

20 reviews shown

10/10

Exceptional

24 Jun 2026

MAJA

Great pools and gardens, you can use at both hotels Palms and Hills. Food was also very good.

Partner

10/10

Exceptional

13 Jun 2026

Cristina

We had an awesome stay at this hotel! Our room was completely new, incredibly spacious, and featured a lovely little terrace. The bathroom was fully equipped, and overall, we felt super comfortable throughout our stay. Breakfast was also great, they offered a wonderful variety of options.

The only downside happened on a day we went for a long hike. We returned absolutely exhausted and looking forward to an early night, but the hotel played loud music until 111:30pm (it was a Friday). While we understand that isn't excessively late for everyone, after a long day of walking in the mountains, we would have really appreciated some quiet a bit earlier!

That being said, the hotel is wonderful, and we would still highly recommend it!

Partner

6/10

Pleasant

10 May 2026

Bethany

Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked.

Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable.

The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days.

Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy.

Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult.

Partner

10/10

Exceptional

07 Sep 2025

Ben

The property and staff were fantastic - great value for money.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Graeme

First class hotel just everything about this hotel is fabulous we loved our stay here.

Leisure Family

8/10

Excellent

12 Jul 2025

Gila

Good all round hotel

Leisure Partner

10/10

Exceptional

09 Jul 2023

Sam

A fabulous hotel with a wonderful team of management and staff.
We will definitely be back!

Leisure Family

10/10

Exceptional

02 Aug 2022

Verified traveler

Exceeded expectations

Business_and_leisure Family

4/10

Poor

28 Jul 2022

Colin

Not 5 star

Nice Hotel but is not 5 star . The food in the restaurant at night was awful as was the breakfast next day . It was cold and there were no name tags on the food so you have no idea what you are eating. Raised this with staff nobody was interested.

I don’t know many 5star hotels that serve a buffet as an evening meal with no waiter service

Left these comments on hotels own feed back form but yet have had no reply

Other guests were not happy with the food quality in the restaurant

The pool bar for lunch was perfect

This was a birthday surprise for my partner
Very disappointed

I notice on other web sites that the quantity of food and ranking of this Hotel has been a common complaint

Partner

4/10

Poor

09 Aug 2021

Verified traveler

From check-in (which took approx. 1 hour) to the room allocation (which was wrong on the first occasion, to the dinner (which was far short of 5*), to the pool capacity (whereby guests had essentially rushed down before breakfast to throw towels on all the loungers so that by 10am everything was full), the place has a sense of having been rushed into opening without having an experienced team nor set of policies in place.

I struggle to see how this can be listed as a 5* hotel and, having stayed at others in the area, can comfortably say that it does not sit in the same category as them.

Leisure Partner

8/10

Excellent

17 Jul 2026

Hrund April

Nice hotel and friendly staff. The pools were great and rooftop bar was splendid and specially the two man band that played there were really good and talented.

Partner

10/10

Exceptional

07 Jul 2026

Andre

Nice Staff and hotel. A bit off regarding restaurants

4/10

Poor

25 Jun 2026

gabriel

Hotellet är inte ett 5-stjärnigt hotell, det är litet och bilderna på hemsidan stämmer inte överens med verkligheten. Det tog lång tid att komma in i rummet. Det gick inte att byta ut middagen mot lunch. Hissen tar väldigt lång tid, och buffén var mycket mager. Ett dyrt hotell med tanke på kvaliteten.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Thierry

Magnifique complexe, chambre spacieuse et impeccable, très belles piscines avec coin jacuzzi,
Buffet et petit déjeuner parfait, nous y retournerons très certainement.
Merci

Partner

8/10

Excellent

15 Jun 2026

Birte

glimrende hotel med venligt og hjælpsomt personale. rigtig fin morgenmad, men aftensmaden, buffet uden mulighed for at vælge a la carte, trak ned i helhedsindtrykket

Partner

10/10

Exceptional

08 Jun 2026

Marjorie

Magnifique hôtel avec une belle décoration intérieur et extérieur
Chambre spacieuse, moderne et propre
De superbes prestations, piscine, spa, rooftop, restaurant
Repas en demi pension avec du choix et délicieux
Le personnel très gentil et tous serviable et souriant

Partner

8/10

Excellent

04 Sep 2025

Cassandra

Das Hotel ist auf den ersten Blick etwas unscheinbar. Wir sind allerdings positiv überrascht, dass es modern eingerichtet und eine schöne Poolanlage geboten hat. Die Zimmer waren schön groß. Das Frühstücksbüffet bot eine gute Auswahl.

Leisure Family

6/10

Pleasant

25 Aug 2025

Kim Melinda

Das Hotel ist grundsätzlich sehr schön, die Zimmer groß und das Bett gemütlich. Der Poolbereich ist schön und die Auswahl beim Frühstück sehr vielfältig und lecker.
Allerdings waren wir etwas überrascht von der täglichen Live-Musik, die immer bis 23:30/24 Uhr ziemlich laut lief, so dass man sie sogar auf dem Zimmer gehört hat. Beim Pool-Bereich wurden die Tische nie abgewischt und man fand sie am nächsten Tag, verdreckt und klebrig wieder, auf der Toilette am Pool gab es 2 Tage lang kein Klopapier und man wartet Ewigkeiten bei dem Pool-Restaurant/ Bistro bis man 1. wahrgenommen wird und 2. bis jemand dann auch die Bestellung aufnimmt. Der Manager dieses Restaurants hat vor unseren Augen eine Kellnerin angeschnauzt, weil sie uns einen Tisch gegeben hat, obwohl wir keine Reservierung hatten (es waren fast noch alle Tische frei & wir sind Hotelgäste gewesen).

Leisure Family

8/10

Excellent

14 Aug 2025

Ikram

Chambre spacieuse, tres propre. Petit dejeuner bon et varié. 3 piscines. Seul bemol, il n'y a qu'un seul ascenseur qui est tombé en panne durant notre sejour. Avec une poussette, ce n'est pas pratique.

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

Claudia

Für mich keine fünf Sterne. Die Zimmer sind sehr schön eingerichtet und groß. Aber leider war der Check-in sehr schlecht. Es war sehr viel Personal vor Ort, aber alle waren überfordert und extrem unfreundlich. Die Pool Anlagen sind sehr dreckig. Die leeren Gläser stehen überall auf den Tischen, keiner räumt diese weg. In den Blumenkästen stecken überall Zigaretten und die Liegen sind dreckig. Auf den Zimmer fehlt ein Kühlschrank und Bademäntel, was für mich zu einen fünf Sterne Hotel dazu gehört. Das Essen und Frühstück war gut.
Alles in allem habe ich mich aufgrund des unfreundlichen Personals und der zum Teil sehr dreckigen und unaufgeräumten öffentlichen Bereichen nicht wohlgefühlt.