The Level At Melia Villaitana

Spain , Benidorm - Costa Blanca
Alicante, Avda. Alcalde Eduardo Zaplana, 7
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50 reviews shown

10/10

Exceptional

15 Feb 2026

Maureen

Room spotless the staff was incredibly helpful, even took us down to the golf bar to see if the Rugby was being shown there

Partner

6/10

Pleasant

21 Dec 2025

Iliyana

The cleaniness is hit or miss. The VIP lounge is not worth paying for, lack of food variety. The property has potential to be a four star resort if improvements were made.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Mark

Awesome hotel

10/10

Exceptional

15 Oct 2025

Rachel

All the staff are very friendly & helpful, the hotel and surroundings are beautiful, its spotlessly clean and our experience was even better than we imagined

Leisure Partner

2/10

Poor

28 May 2025

Louise

Appalling service, cold food, staff rude, no spirits in the hotel, tv doesn’t work, water boiling- no cold water in room. Did not acknowledge any complaints - terrible experience even with a nice building - this is a 2 star hotel

Leisure Partner

10/10

Exceptional

09 Feb 2025

Anthony

Amazing room
The level is worth the upgrade
Food needs to be hotter

Leisure Partner

8/10

Excellent

12 Dec 2024

Terrence

Very pleasant 2 night stay out of season.

Leisure Family

8/10

Excellent

06 Dec 2024

Simon

Nice hotel and super heated pool

Great hotel, lovely heated pool and nice to enjoy the Level lounge but the buffet is very poor for vegetarians

Partner

4/10

Poor

10 Jul 2024

David

Website A la carte restaurants not open.

We arrived to find none of the A La carte restaurants were open although advertised as open on the website.
We were told on arrival we should have called in advance.
We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating.
We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities.

We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added.

We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response.

I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology.

We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.

Partner

6/10

Pleasant

19 Feb 2024

Iuliia

In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head.
Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service.
The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra.
On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more.
The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off.
So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.

Friends_and_family Family

6/10

Pleasant

09 Aug 2023

Rafael

Expecting better overall service

Leisure Partner

10/10

Exceptional

18 Jan 2022

Stephen

Great hotel, have stayed many times, beds very comfortable.

Partner

8/10

Excellent

09 Dec 2021

Verified traveler

Always enjoyable

Visited meny times, always had a good time, bed comfortable. Great spa.

Partner

8/10

Excellent

21 Oct 2020

roland

Atmospheric and pretty island resort

The place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy.
I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).

Partner

6/10

Pleasant

15 Jul 2018

Torki

When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.

10/10

Exceptional

29 Oct 2017

Jonathan

Lovely

Lovely hotel. The Level could have been better explained on arrival, but otherwise great.

Partner

6/10

Pleasant

16 Aug 2016

Rev Roy Royston

Big Quality Hotel Complex

Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.

8/10

Excellent

16 Jul 2016

Verified traveler

A great shame

Top place let down badly by extremely poor service

Family

10/10

Exceptional

17 Sep 2015

Martin

Beautiful hotel with very friendly staff

Wonderful hotel with excellent facilities for couples.
The staff were so friendly, especially Sandra and Carmen at the front desk. Nothing was too much trouble for them.
My wife is a vegetarian and the choice of food was limited for dinner. Once we made Leanor and Rosa aware of this, my wife enjoyed dinners being specially prepared for her each evening.
There are two great golf courses on the door step and easily accomodates large groups.

The hotel is well presented, but it is the freindliness of the staff who really made our holiday.

Partner

10/10

Exceptional

28 Aug 2015

Verified traveler

Beautiful Hotel

We had an amazing stay at the The Level at the Melia Villaitana and couldn't fault anything. The room was beautiful, food was superb but the whole place was so tranquil we had a truly relaxing few days.

Partner

10/10

Exceptional

24 Aug 2015

Verified traveler

Fabulous short break. The hotel staff were amazing

10/10

Exceptional

19 Aug 2015

Michael

Everything you expect from a 5*

This is the perfect place to visit if you want to relax and eat good food.

The only downside is that I booked a room for a couple and there were 2 beds pushed together so we were constantly falling through the gap in the middle of the night!

We extended our checkout until 7pm for 60 euros which I didn't think was bad.

Partner

8/10

Excellent

16 Aug 2015

Verified traveler

relaxing with good views and pool facilities

Booked an extra week so stayed two weeks in all. Impressive pools with Bali beds available and plenty of loungers, towels, etc. Free non-alcoholic drinks from 11 to 11. Alcohol and canapés free from 1800 to 2000 - serve yourself. Plenty of entertainment if you want it in the sister hotel alongside and a choice of food venues - although noisy and a bit crowded there with hordes of children - I love children but not in that volume! So we stayed inside the Level most of the time.

10/10

Exceptional

14 Aug 2015

James

Awesome

Awesome

Partner

10/10

Exceptional

15 May 2015

Simon

Beautiful property a short drive out of Benidorm

The Level is an absolutely beautiful hotel with stunning grounds, a number of swimming pools and of course the golf course. We didn't try all of the restaurants but breakfast was excellent and the service at the main bar near the entrance was very good too.

You can't help but feel relaxed here and in my opinion it is head and shoulders above all of the other hotels in the area.

2/10

Poor

15 Oct 2014

Baking

No air conditioning at a five star hotel!

WARNING - Room \"Air conditioning/ heating\" (as described on their website) does not mean guests can regulate room temperatures. During my 5 days/4 nights stay at end of September with temperature in mid20sC, the air conditioning system was turned off. After I notified the front desk on 3 separate occasions and spoke with the manager on duty who said she would investigate, nothing was done to address the uncomfortable room temperature. I dreaded sleeping in the room. We got through the nights by sleeping on top of the covers and leaving the doors wide open to let in cool air.

My experience with this hotel management worsened after returning from my stay. I contacted their \"Quality Department\" to notify them of my experience. Their initial response was \"the temperature suddenly decreased and it was for this reason that we decided to turn off the air conditioning for a few days, after receiving comments from other guests who thought it was cold.\" When I pointed out that mid20C is the average temperature for Alicante, Spain in September, questioned why my complaint of the warm room was dismissed, and highlighted their website's claim to offering \"air conditioning/heating\", their response was it was not reasonable for me to expect \"air conditioning/heating\" would be available 365 days a year.

10/10

Exceptional

08 Oct 2014

Annette09

FaBuLous!!!!!!!

From start to finish we have had a very enjoyable stay - very rest full the staff are very helpful and friendly particularly Davide serving our drinks and Javier helping me with my return flight when experiencing problems. From 7-8 there are complimentary drinks and canopies served which is a very nice touch. My room was wonderfully comfortable over looking the Golf Course I really have had a wonderful break.

8/10

Excellent

24 Sep 2014

Holly

Good Hotel for getting away from it all

We arrived at the Hotel at 1.00 pm but were allowed to check in to our room which gave us the afternoon to chill out and settle in. Our room was on the ground floor overlooking the Level pool area and had a lovely spacious balcony. We spotted in the room directory that the mini bar contents were complimentary for level guests so we enjoyed a beer, a bottle of wine and a couple of waters from it HOWEVER on check out our bill included a charge of nearly €40 for these items. When we queried this we were told the 'offer' had expired a couple of weeks ago and where had we seen the offer? This put a slight downer on what had been a lovely weekend 25th silver wedding anniversary celebration stay for us.
The receptionist did eventually remove the charge and accepted that the details in the room should have been updated with regards to mini bar pricing!! Not a very good lasting impression however for us of this 5 star Hotel!!

8/10

Excellent

09 Sep 2014

Helen

Peaceful hotel

I have just returned after a three night stay at this hotel. I had a suite which was wonderful, very spacious. I wanted a peaceful relaxing experience and that is was I got.

10/10

Exceptional

09 May 2014

Tranquil and relaxing

The resort is beautiful, massive rooms well equipped and a free and well-stocked minibar (although it was not really replenished as promised). The beds are twins which is always a bit annoying if you are travelling in a couple but seems to be a popular option in Europe. The view of the bay from the balcony is stunning and the balcony is very generously sized.

The facilities in the Levels Lounge are very good and we enjoyed the complimentary cocktail hour each night, with a nice variety of drinks and snacks.

The pools are scrupulously clean, and everything in the resort seems well maintained. The heated pool is a great touch.

Overall we really loved the resort and would definitely return. Although it was not peak season and therefore was generally quieter anyway, the adults only aspect is such a plus and I wish that more hotels would do it.

Partner

10/10

Exceptional

17 Sep 2013

B. A. Kilby

Ideal location with good motorway link and access

We had a superb Junior Suite on the seventh floor with lovely views from an open balcony across the golf coarse and to Benidorm and the sea beyond. Also we overlooked the well kept gardens and pools that made up the 'level', however the whole complex was well developed and of interest just like a village as the advert suggests. There were several resturants available but if you go out of season some are closed however the 24 hour room service was superb as was the quality. The Hotel we rated highly and would certainly stay there again.

Partner

8/10

Excellent

31 Jul 2013

Edmund

A gem away from the town

Having stayed at the Level for a week, I honestly wish I'd booked 2 weeks! The adults-only area was very peaceful, with plenty of sun loungers and pools for everyone to use. When we did want to go out into Benidorm, the staff were more than happy to help you make your way into town, phoning the taxi for you and suggesting destinations. A taxi into town will generally set you back 10-15 EUR, usually closer to 10.

Partner

10/10

Exceptional

21 Jul 2013

Annette

Relaxing and welcoming with a touch of class

We have stayed here several times - its got beautiful views and very comfortable rooms - its proberly one of the best hotels ive stayed in - and definitely one of the best I have stayed in. It is a short cab ride to benidorm or Finestrap - costing about 12 Euros each way - but sometimes nice for a change of scenery - this year there was more restaurants opened on site - which again were very nice and fairly reasonable - we had A meal in the Italian and also in the BBQ area . The staff are extremely friendly smart and obliging - even some remembering names and preferred drinks - this hotel is a cut above the rest by a long way

10/10

Exceptional

10 Jul 2013

Verified traveler

Wonderful all round stay

Just returned from a wonderful 5 day stay at The Level hote. Stunning hotel which overlooks the craziness of Benidorm. Rooms, gardens, pool were all first class with little added touches like a stocked mini bar and pillow menu in the room. Restaurants all had wonderful and a good range of food and drinks.
Canapes on the evening was a lovely touch from the hotel and the staff serving them were very helpful. In fact all the staff at the Level were incredibly helpful considering our lack of Spanish.
Spa and gym classes very good and the adults only part of the hotel made it very quite and relaxing. A truly wonderful place to stay, with no bad words to say about the hotel, facilities or staff.

10/10

Exceptional

30 May 2013

Carrie

Paradise

This stay was the best place I have ever stayed.everything was perfect.

10/10

Exceptional

27 Feb 2013

Leo Pimentel

Location

Excellent hotel. Location is excellent close to everything in town.

Family

10/10

Exceptional

28 Aug 2012

Amaya

Great location and friendly staff

The staff at The Level made you feel as if you were the only guest at the hotel. I found the service very friendly and professional. They just couldn't do enough for you. Will definitely be returning to this hotel.

10/10

Exceptional

31 Jul 2012

Maria Nicola MD

A True Village

Really satisfied went for a long weekend break the Hotel the Staff were fantastic and will definatly go again must also add the food was a huge selection and delicious great all around

8/10

Excellent

21 Jul 2012

John

Slipped a little

We have stayed at this hotel many times now. Always been great. Must admit we were a little disappointed this time. I feel the level of service has dropped. As I am a keen golfer I loved the service too and from the clubhouse. Unfortunately this is not the case anymore. Charging for car parking at the hotel is a bit cheeky also. 5 star??? Still, overall a pleasant stay, but, those little extras that made me feel like i was in a 5star hotel were not there this time. Pity.

Partner

4/10

Poor

14 Jul 2012

Michael

Poor service!

Great views, lovely building! very poor staff and attitude! Problems with internet and leaking shower! No one answer phone, when called to report problem, 4 times! Plus staff at front desk didn't want to know!Great hotel shame about people working in it!

10/10

Exceptional

12 Dec 2025

Thomas

Alles sehr schön und tolles personal

10/10

Exceptional

28 Nov 2025

luis

Muy buena

Partner

10/10

Exceptional

29 Oct 2025

Esteban

La chambre était très bien. Les réceptionnistes très sympathiques et arrangeants car sur le site il est écrit que le petit déjeuner commence à 7:00 mais en réalité c’est 7:30, et nous devions partir à 7:30 donc ils nous ont fait un panier repas à emporter

Partner

8/10

Excellent

19 Apr 2025

Gemma

En general nuestra experiencia es buena , a excepción de la atención en recepción, pues se nos informó que el buffet botanic estaba cerrado 2 días al mediodía pero resultó estar cerrado de lunes a viernes . Estábamos en pensión completa y teníamos opción de comer a la carta en otros restaurantes, pero la recepcionista Thalía no nos daba la información, se lo dijimos nosotros porque era la tercera vez que nos alojábamos y lo sabíamos. Tampoco nos parece correcto tener que comer en el buffet mosaico ( 4 estrellas)cuando hemos pagado la pensión completa del de 5 estrellas .

Friends_and_family Family

6/10

Pleasant

18 Jun 2024

Mikael

Five-star…don’t think so

The Level is not a five star hotel, it is a five star wannabe. The premises and facilitets are five-star, the staff at the reception is good, but the staff at the restaurants are a three at most. They are extremely slow. The only restaurant where you don’t have to wait at least twenty minutes for the bill, is at the buffet restaurant where you sign your bill as you order. And don’t get me started on the Head Waiter at the Italian venue ”Cosa Nostra”.The guy thinks he’s a rock star, but the only thing ”rock” about him is that he is most likely stoned…
Finally…from a five-star hotel, I had expected to get a later check-out since we were playing the hotel’s golf course and would not be finnished at 12. The hotel was far from fully booked, but of course that could not be arranged…

Friends_and_family Family

8/10

Excellent

07 May 2024

Verified traveler

Mooie vormgeving, luxe qua ontbijt valt tegen

Mooi vormgegeven hotel. 5-sterren, maar niet met een superluxe ontbijt.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2024

Bercovich