IXORA Hotel and Spa

United Kingdom , Conwy
Conwy, Conway Road Dolgarrog
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75 reviews shown

10/10

Exceptional

08 Mar 2026

Nicky

Stayed in a King Suite which was amazing. Spa was lovely and very clean. Ate in the restaurant one night which was also very nice.
Relaxing and highly recommended.

Partner

10/10

Exceptional

06 Mar 2026

myles

Relaxing spa, all equipment working, gym slightly small but has good equipment.

Lovely staff.

Food was ok

10/10

Exceptional

04 Mar 2026

Gerald

We had a wonderful stay at IXORA. The location is perfect, right next to the lagoon and hills, offering beautiful views. Our room was spacious, clean, and very comfortable. We spent some time in the hotel spa, it was incredibly relaxing and definitely worth the fee.

As dog owners, we really appreciated the pet-friendly atmosphere and the outdoor garden, which was perfect for short morning walks. The staff were all very friendly. The only minor suggestion for improvement would be the addition of a drinking water refill station for guests. Overall, highly recommended!

Partner

8/10

Excellent

02 Mar 2026

India-Rae

Room was spacious, quite well thought out and very clean. Had all the amenities needed and the separate shoulder and bathroom cubicles were a nice touch. The hotel itself is modern, large and offers lovely surroundings. Free parking was a bonus (although it got very busy and we almost didn’t have a space returning at 10pm on our second night). Staff all friendly and polite. Plenty of towels and toiletries in the room. Handy little 24hr shop at reception selling any essentials you may have forgotten. The Spa was the standout feature and we really enjoyed this. Although it is extra cost it felt worth it! The heated outdoor pool is gorgeous! Only let down was that the housekeeping staff removed a bag of snacks we’d bought with us (some unopened and full). I politely reported it at 3pm understanding they may have just mistaken it for rubbish. The kind lady on reception said she would call and enquire with them. By the time we checked out the following morning, no one had got back in contact, offered a small token such as a complementary snack from the shop or even an apology. Overall though, a fantastic stay!

Partner

4/10

Poor

25 Feb 2026

Baldev

The bed was not comfortable at all.
My wife has a health condition.
Neck and back pain.
Due to the bed and pillows we had a very poor sleep.
Explained to the manager next day.
His response was nothing I can do.
I explained about the health condition.
And complementary spa will help towards the pain. He said no
And you can have your money back for one night, was not happy with the service

Partner

10/10

Exceptional

23 Feb 2026

Sydney

Yes
Not a fault

Partner

8/10

Excellent

20 Feb 2026

Freya

Spacious room (funny layout regarding bathroom)
Nice food, very friendly staff

Leisure Partner

4/10

Poor

17 Feb 2026

sheena

Lots of noisy dogs

Partner

10/10

Exceptional

15 Feb 2026

Hannah

The room was spotless, staff were really friendly, lovely spa and the food was amazing.

Partner

10/10

Exceptional

10 Feb 2026

Andrew

The staff at hotel amazing friendly and very helpful hotel room amazing breakfast was the best cooked breakfast and bar restaurant amazing very good priced had amazing 4 days there will be going again

10/10

Exceptional

08 Feb 2026

Zarko

Great hotel in a picturesque setting. The staff were superb throughout. We'll definitely be returning

Leisure Friends

10/10

Exceptional

02 Feb 2026

Beverly

Our room was spotless, had everything we needed for our stay, bed was so comfy slept like babies. Views great. Staff all very helpful breakfast great choices.
We booked a table for evening meal. Faultless and good value.
Little shop by the lifts great for snacking after being to the spa

Partner

8/10

Excellent

01 Feb 2026

Deana

Overall, we had a good stay. The room was clean and had everything we needed, and the staff were polite and helpful throughout. We used the on-site gym, which was well equipped and had everything needed for a good workout.

We ate dinner at the hotel twice and on both occasions the food was enjoyable, with very friendly and attentive staff.

Breakfast in the morning was okay, though it would have benefited from a wider selection of fruit options.

Leisure Family

8/10

Excellent

28 Jan 2026

Rob

The hotel staff were fantastic. They made our stay. The food and drink were lovely. Only criticism was the sausage at breakfast seemed very cheap. The location is brilliant. I’ll definitely return.

Room was good but it lacked bathrobes. These are needed when you have a bath in the room. Even rang down to see if they had been forgotten but was told they weren’t available. Other rooms I’ve stayed in like this have provided them.

There was also some paint coming off the ceiling in two or three places. There was think dust in the air vent above the toilet.

Partner

10/10

Exceptional

25 Jan 2026

Beatriz

Heat hotel

10/10

Exceptional

17 Jan 2026

Charlotte

Staff were really helpful & friendly. Checking in went smoothly. The staff in the spa were also lovely.

Room wasn't very clean, dirty hand prints on the shower doors, dirty walls in the toilet. But apart from that we did have a wonderful stay. Breakfast was plentiful & fresh.

Would definitely come back again.

Leisure Partner

4/10

Poor

11 Jan 2026

Paul

Booked one night for spa break spa fully booked with people on day packages and local people we walked past and people crammed in like sardines did not look enjoyable at all !! the price of spa should be included in room rate so the paying staying guests who have travelled get to use spa and it’s not crammed and overbooked complete waste of time a lot young people lots of drugs being smoked in rooms the snell was disgusting fire alarms went off ruining our stay even more ! Called reception to complain he said they had several complaints on the drugs the wave machine broken so nothing much to see or do no pubs or restaurants on walking distance for 20 minutes drive away, evening meal was lovely breakfast was awful cheap bacon and sausage will not returm

Partner

8/10

Excellent

05 Jan 2026

Vicki

The room was lovely and hotel was really nice and really friendly staff. Only downside was the bed was really firm and we found it quite uncomfortable as we prefer a softer mattress.

Leisure Partner

8/10

Excellent

05 Jan 2026

Natalie

The staff are very

4/10

Poor

04 Jan 2026

Graham

The hotel itself is good, although a bit overrated. Staff very polite and very kind always willing to help. Unfortunately, our stay was spoiled straight upon arrival. We have been told that we can book spa in on arrival to the hotel. So we deciaded to go with this place as a birthday treat for my wife. Unfortunately when we arrived we were advised no free spaces and we couldnt get accomodated. This was not ideal as there isnt much to do around....and obvioulsy we wouldnt of come here knowing spa was no go.... big downfall. We stayed 1 night. Hotel is nice . We had a breakfast following morning [ its on a pricey end] it has a hot food and a continental option. Continental option was a bit crap, sweet teats like croissant and chocolate buns were hard, i bet you could knock someone out with it :) all in all, stay was as it was
.... will we come back? Probably not. The big compliment to lady on reception with long hair, (3rd and 4th of Jan)who was the most helpful, supportive and friendly woman there :)

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Carl

Spa was very good

Partner

10/10

Exceptional

03 Jan 2026

Russell

10/10

Exceptional

01 Jan 2026

Joe

Fantastic hotel! We're booking again

Family

10/10

Exceptional

31 Dec 2025

Holly

Staff were very helpful and attentive. The cleanliness of the hotel was impeccable and the spa was excellent. The rooms had everything we needed and the shower was very good.

Family

8/10

Excellent

29 Dec 2025

Paul

We had a fantastic time at the hotel with our young daughter. The restaurant food was lovely, a little pricey, but can't complain about how nice the food was or portion sizes. Staff were all lovely. Breakfast was nice, personally I would have liked more fruit as an option but that's just me. Perfect location, with kids adventure activities across from the hotel ( skate park, ninja adventure activities, climbing walls etc) also nice for the adults that it has a spa for some downtime.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Anastasija

It is a good hotel with some minuses.
Clean, new, stylish rooms with big single beds.
But.
The TV works only through phone mirroring. No other connection options. At reception we received rather rude comments like: “You’re lucky if your phone connects.”
Breakfast is very basic: mini pastries and a classic British breakfast buffet.
You can’t open the windows, although there is air conditioning and you can choose the room temperature.
A strange detail — there is no toilet brush in the bathroom.
Some staff members were friendly and helpful, while others behaved as if they didn’t care. No apologies and no real attempt to help with the TV issue.

Leisure Friends

10/10

Exceptional

23 Dec 2025

Evie

Amazing hotel, room was spotless, breakfast was really good lots of choice, will definitely come back.

Leisure Friends

10/10

Exceptional

21 Dec 2025

Angad

Great experience and service

Leisure Friends

10/10

Exceptional

15 Dec 2025

Vida

Every thing it was perfect. Clean. Nice.modern.

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Paul

Room was fine, shower was good. Food menu ok - not much fish. Very disappointing nil access to spa on evening and £25/person/visit is not what you expect when you book a spa hotel.

10/10

Exceptional

09 Dec 2025

Mat

Clean room - love the privacy screen. Nice staff. Nice food. Nice spa. Couldn’t ask for more

Partner

10/10

Exceptional

07 Dec 2025

Joanne

Clean rooms, staff very friendly, big beds enjoyed the spa would recommend

Partner

10/10

Exceptional

30 Nov 2025

Gillian

Spa was great

10/10

Exceptional

27 Nov 2025

Mazhir

Spa facilities are brilliant

Partner

10/10

Exceptional

25 Nov 2025

Rebecca

Everything in the hotel was spotless, all the staff were very pleasant and helpful, breakfast was delicious. Lovely hotel. Would definitely recommend.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Kate

Room was comfortable, spacious bushier room, clean and modern. Had everything you need.

Partner

8/10

Excellent

16 Nov 2025

Monica

Clean room, staff were lovely, nice spa, very good restaurant.
The bedding was a little thin for the season (discovered this once asleep as it got cold in the night), and the shower has a bit of mould and water leaked into the room due to the design. But otherwise it was a very nice stay and we would return.

Leisure Partner

2/10

Poor

11 Nov 2025

ying long

The main entrance of the hotel is closed for unloading luggage and cannot be driven in. On the day we arrived, it was heavy rain and we had to use a trolley to move luggage. So far, we have never encountered such a star rated hotel. The room service is also very poor. When we returned to the room at night, we found that it had not been cleaned before. We contacted the front desk and said that we didn't need to clean it anymore. We only hoped that we could take a shower with a clean towel. However, we waited until almost 10 pm and no one came to change. We called the front desk and said they were coming soon. The service attitude of this kind of hotel is too poor
The parking is so easy n location is good

Leisure Friends

10/10

Exceptional

01 Nov 2025

Clarence

nice

10/10

Exceptional

31 Oct 2025

Peter

A relaxing environment with a comfortable bed, a wonderful shower and suitable amount of amenities.

Partner

10/10

Exceptional

31 Oct 2025

Liz

Room was super clean. Staff really helpful the Wave garden Spa was superb Amelia and her team were fabulous Will definitely return

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

Iain

Nice modern hotel - a few service issues

Hotel was excellent modern hotel nicely designed - if I was being picky I do prefer an ensuite rather than the current trend of frosted glass and sink in room. That is just me though! The only thing that let it down was service in the bar which was terrible, young lad was out of his depth - our drinks at dinner finally arrived after the starters and I heard him drop at least 6 glasses on the floor through the evening. The waiter forgot to order one of our parties main courses- he handled it well and so all was good and sorted. Breakfast continental was restricted choice but fine - english buffet excellent. I would definitely stay again - would book Spa in advance though as was frustrating that as a resident we could not use facilities as they were full. Almost forgot - excellent cheese board

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Amy

Room was clean and comfy

Friends_and_family Friends

6/10

Pleasant

19 Oct 2025

Jacob

Travelled to the property for two nights stay with my wife and 10 week old baby. Location is beautiful, great walking routes and it’s right next to a big adventure sports centre.
Unfortunately condition/cleanliness of some of the rooms is poor - first room had mould on ceiling in shower and significant mildew around the tiles. Staff were great and showed us to new room, however the bedding was unclean, and when the bedding was removed for replacement, we could see that the mattress cover was covered in hair. Night Manager and staff got involved and personally checked the next room for us which was great, the staff were a huge help - special thanks to Millie, Brad and Simon we would stay here again because of them.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Susanne

Lovely hotel. We booked as we wanted to use the spa but were disappointed to find it cost £25 per person extra so didn't use this facility. The hotel was nice anyway and we had a lovely meal in tge restaurant.

Leisure Family

2/10

Poor

06 Oct 2025

Kyle

Paid extra for the suite thinking it would be more comfortable but unfortunately the bed was really uncomfortable. We like visiting North Wales to go out and explore the natural beauty of the area and relax in the evening but unfortunately there wasn’t much comfort in the room, the fridge wasn’t even cold and the tv didn’t even have free view which isn’t normal a problem as we always take our Apple TV with us but unfortunately there was no power point to plug it into. Was very disappointed about this hotel as the pictures look fantastic but the and is such a shame as the hotel has a lot of potential. As North Wales is a favourite place for us especially that area this could have been a regular hotel for us to visit. I did bring this to the attention of the hotel staff which I will say did try their best to resolve this by showing us another room but it was just the same .

Partner

10/10

Exceptional

05 Oct 2025

Ian

Had a great time

10/10

Exceptional

28 Sep 2025

Lynn-Marie

Perfect

Fabulous hotel, perfect from check in to check out.
Big thank you to the girls in the spa, the receptionist with the long curly hair and the 2 girls who did our massages who didn’t make us feel uncomfortable when we got a case of the severe giggles and couldn’t hold it together! This was a much needed break for me and my daughter after a lot of recent sadness and that memory will stay with us forever, so thank you ! It made our weekend.
Main reception, bar and restaurant staff fabulous, room stunning, food and drinks excellent, was sad to check out and we will definitely return ❤️

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Chris

The rooms were really airy and the temperature controls were fantastic.
It's a bright and spacious hotel, but is super comfortable and feels very welcoming.
Staff were all fantastic. Very professional but extremely friendly.
Would stay again and recommend to friends and family.

Leisure Family

10/10

Exceptional

24 Sep 2025

Helena

The hotel was super modern and clean. Spa was lovely but an extra cost. A little out of the way.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Dawn

Surprised to drive up to this very modern hotel in the rural location. Checkin was easy and we were greeted with a friendly welcome.
Room was spacious, bed a little hard for my liking. Bathroom was clean and modern with separate room for the toilet and shower. Breakfast in the morning was good and there was plenty to choose from. Our stay was a great experience. All staff were helpful and friendly.

Leisure Family

10/10

Exceptional

22 Sep 2025

Tom

Great hotel, service, rooms and food was fantastic.

Business

8/10

Excellent

17 Sep 2025

Susi

Lovely staff

Very clean other than some of the outside seating which had quite a bit of dog hair. Staff were absolutely lovely and couldn't be more helpful and accommodating. Breakfast was a little disappointing, especially in terms of vegetarian options and didn't really match the standards of the rest of the experience.

Self

10/10

Exceptional

17 Sep 2025

Mike

Lovely staff on reception, we got a great welcome, they were efficient and professional in allocating us our rooms, the hotel is dog friendly and the food in the restaurant was excellent too. We had a brilliant stay.

Leisure Pet

8/10

Excellent

17 Sep 2025

Benjamin

Nice clean hotel but didn’t use the spa facilities. Too expensive for hotel guests to be worth it.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Andrew

Fabulous property nothing was too much trouble for the staff, we had an accessible room for our disabled son which was amazing and an interconnected door to our room next door.
Would definitely stay again.
Food was very nice too.

Leisure Family

10/10

Exceptional

10 Sep 2025

Thomas

5 stars!

One of the nicest and cleanest hotels around. It was honestly perfect!

Thank you so much

Self

10/10

Exceptional

10 Sep 2025

Robert

Really enjoyed the spa

Leisure Partner

10/10

Exceptional

08 Sep 2025

John

The hotel was ideally placed for our long weekend break in north Wales. The hotel staff were outstanding throughout and made my wife and I very welcome. The evening meals were a particular highlight. One glitch for the breakfasts, both coffee machines broke down. Staff reacted well with filter coffee made available quite quickly. Our room was superb, impeccably clean, spacious and with excellent views. We saved the spa for next time and will be back!

Leisure Partner

4/10

Poor

03 Sep 2025

Maxine

Wedding prioritised over other guests

After we booked we were informed that there was a wedding on the night of our stay but we were reassured that this wouldn’t impact us. However we were placed in a room directly above the evening reception and could very clearly hear the load music. Also we had 2 dogs with us, we had pre booked a table for our evening meal in the lower seating dog friendly area but on arrival for our meal we were informed that only high seating was available so we wouldn’t be close to the dogs, therefore we ended up sitting outside instead. Luckily the weather was ok.

Partner

10/10

Exceptional

26 Aug 2025

Sharon

Beautiful hotel

Aboustley stunning location hotel beautiful will be booking to come back

Partner

10/10

Exceptional

23 Aug 2025

Charlotte

Loved the unique spa experience and the customer service was above an beyond in my hour of need

Leisure Partner

4/10

Poor

22 Aug 2025

Daneeka

Disappointing stay

Staff were hit and miss - some were friendly and helpful, whilst others were a bit standoffish.
Hotel food from the bar was very average, not good for price. The breakfast buffet had variety and that was enjoyable.
When I rang the hotel, they said the spa was £20 for 2 hours usage, but the pool and gym were free. This turned out to be untrue, the spa was £25pp and there was no general pool.
The room was good, has enough space and was well lit, had good amenities and was comfortable. However, the sheets weren’t refreshed/replaced during our stay.

Partner

8/10

Excellent

19 Aug 2025

Verified traveler

A nice clean and modern hotel.

A nice clean and modern hotel, lovely spa facilities at just £25 extra each, friendly staff, good food in the restaurant for breakfast and dinner. Just a bit further out of Conwy than we realised with nothing in walking distance.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Martin

Great hotel, facilities were outstanding. Only issue it that the property is located away from most things, around 15/20 minutes in a car. But stunning hotel and I would definitely recommend. I will also return.

Leisure Partner

8/10

Excellent

15 Aug 2025

Geoffrey

Nice place to stay

Nice hotel with helpful well trained staff. Food is good and well presented.
Location is excellent and provides restful opportunity with a good spa option.
Critism would be a small amount of mould in the shower.

Partner

10/10

Exceptional

13 Aug 2025

naheed

Family room beautiful sofa bed good quality proper bed staff very nice helpful. Great stay will re book

Leisure Family

10/10

Exceptional

08 Aug 2025

Sammia

From start to finish, our stay at Ioxora Hotel was exceptional. Parking was excellent and the well kept surroundings created a great first impression. The reception area had a warm, welcoming ambience, and we were greeted with a genuine smile by the friendly bearded gentleman on check in, which set the tone for the rest of our visit.

Our room was outstanding, spotless, modern, and thoughtfully equipped. The Smeg appliances were a nice touch and impeccably clean. Beds were extremely comfortable, and the temperature controlled rooms made for a perfect night’s sleep.

We enjoyed it so much that we extended our stay for an extra night. Ioxora Hotel will definitely be our choice again in the future.

Leisure Family

10/10

Exceptional

05 Aug 2025

James

Definitely recomment

All positive and went over and above for the evening meal when our team was running late back from the Three Peaks.

Business

10/10

Exceptional

31 Jul 2025

Andrew

A good, clean and quiet hotel. Nice little spa area for a relaxing stop over. Good sized rooms too

Leisure Family

4/10

Poor

27 Jul 2025

adele

We had a blocked drain in our shower so our room flooded. We let the staff know and they said they’d sort it whilst we were dining. They didn’t. They said they’d remove all the wet towels from the room. They didn’t. The restaurant service was terrible. Waited 25mins for our drink, after asking 3 times. Food cold, terrible, poor quality. Sent some things back. Wanted to send it all back but had to eat something.

Leisure Family

2/10

Poor

25 Jul 2025

alexander

They advertise their Spa &Gym like crazy BUT you have to pay £ 25 per day for access. This is not mentioned on Expedia booking section. You will receive an email afterwards and you are unable to cancel the booking.
The management is fully aware that they deceive Expedia customers and after I complained to them, they pointed out to me that on their own website are addional T&C's.

Leisure Family

10/10

Exceptional

17 Jul 2025

Seyyadu N

Very good and excellent worth for money

8/10

Excellent

12 Jul 2025

Zaki

Food and beverage was a bit wanting. The bar ran out of the local single malt whisky at 19:00. Breakfast was supposed to be until 10:30 but by 10:00 most of the fresh fruit had run out with no replenishment in sight. Otherwise not much different from when Hilton managed it.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Lisa

Hotel really nice, staff extremely helpful and friendly. Only a couple of things thst could be changed....tea spoons instead of wooden stirrers, biscuits in room, dog bed and bowl would be a nice touch too when u are staying with your pooch.

Partner