Sheraton Grand Los Angeles

United States , Los Angeles - CA
LOS ANGELES, 711 South Hope Street
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100 reviews shown

10/10

Exceptional

17 Feb 2026

Donald

friendly staff, clean room, comfortable bed.

Self

6/10

Pleasant

17 Feb 2026

Hossein

Overall, the hotel was decent and the room was clean. However, there was a noticeable damp smell when I first entered the room, which wasn’t very pleasant. During the shower, quite a bit of water leaked onto the bathroom floor. I also ordered breakfast (sunny-side up eggs), and it was delivered in disposable paper containers inside a bag, which felt a bit disappointing. I hope these issues will be addressed for future guests.

Family_with_children

8/10

Excellent

04 Feb 2026

Shelby

Staff was wonderful and the location was convenient for my trip agenda. The room was quite and clean, minor stains on couch and some rundown in the bathroom but overall fit my needs for a one night stay.

Business

8/10

Excellent

30 Jan 2026

Dilara

Nice

Leisure Family

6/10

Pleasant

28 Jan 2026

Heidi

The soundproofing is poor. On 2 separate days, the TV in the next room (which was empty) was on and played all day and through the night, till we complained to the desk. One night we could hear the people in the room on the other side talking loudly till about 2a, broken up by loud noises of them having sex.
The hotel charges $30 extra a day as a \"resort fee\", justifying by giving $15 credit if you eat there, passes to a museum we didn't want to go to, passes to a gym we didn't use.

Partner

10/10

Exceptional

25 Jan 2026

Elizabeth

We had a wonderful stay! Our king suite was spacious and it was nice to have two rooms. The gym is beautiful on the 26th floor and the restaurant is lovely on the lower level.Monica at the front desk and Brenda on the phone lines were lovely and helpful. Breakfast was delicious with options ranging from a buffet to à la carte. My omelette and sourdough toast were delicious. Will visit again!

Business_and_leisure Family

10/10

Exceptional

23 Jan 2026

Nathan

Customer Service: 5/5. Shoutout to Cristian at reception who helped accommodate my family for a medical state! He was extremely understanding and asked his manager for approval. Thank you too to the manager for accommodating us.

Cleanliness: 5/5. Absolutely loved our room! With our accommodation, we received a slight upgrade with walk in shower and glass door. Shower is only big enough for 1 person, but the size of the room made up for it.

The room was very clean, modern, and we did not need to change the temperature. It was set to 70˚ F. No terrible smell either. Loved the room. No complaints at all!

Room Comfort: 5/5. Bed was very comfy but very soft. Not sure if it's your thing but it did help me get a good sleep. But it did wake up every few times throughout the night. Overall very comfortable because of the space and having the couch and a table to eat at.

Location: 5/5. Very safe for tourists. Right behind it is The Bloc. The Bloc is a nice touristy and modern area with a few places to eat and Uniqlo shopping. There's a bunch of security always walking around the place so we felt very safe even walking to spots nearby.

Parking: 3/5. Parking is not free and a bit expensive. I think about $67/night. It is valet parking only. Valet service is top notch. We only needed to take the car out once a day and it was always ready when needed.

Cost: 4.5/5. Overall, would stay here again! Only thing that wouldn't make it a perfect 5/5 is the price for valet parking.

Leisure Partner

8/10

Excellent

22 Jan 2026

Adam

Room was very clean and staff helpful

Leisure Family

6/10

Pleasant

15 Jan 2026

Hyejin

Room and staff

Business

10/10

Exceptional

13 Jan 2026

Lazaro

great customer service.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Desiree

Centrally located to everything! Will Stay here again.

Business Family

4/10

Poor

05 Jan 2026

Kiwa

We were staying at the hotel with a group of four, but the number of towels, cups, water bottles and other supplies were not enough for us. The cleaning crew came extremely late and we were told to leave the room and wait at the lobby until they were done even though we asked them to come during the daytime. The room was very stuffy because the AC and ventilation system was not really working and we couldn’t open the window. They brought a fan to our room, but it was completely dusty and dirty so we ended up not using it. Overall, this was our third time to stay at this Sheraton, but we are unsure if we’d go back again. We were all pretty disappointed with the quality of the hotel and the service.

Leisure Family

10/10

Exceptional

29 Dec 2025

Lyn

The room was really nice and the staff was amazing

10/10

Exceptional

23 Dec 2025

Mark

Our housekeeper was great and the front desk upgraded us for my 50th birthday so we ended up just relaxing together in the room and spending quality time. It was a great stay!

Leisure Partner

10/10

Exceptional

23 Dec 2025

Marci

Staff was so friendly. Valet was easy. Room was excellent!! Location was awesome. We stayed during holidays and it was magical outside. We will be back!!

Leisure Family

10/10

Exceptional

21 Dec 2025

Room was clean and staff was extremely friendly and helpful!

10/10

Exceptional

21 Dec 2025

Antoinette

All of the above

Leisure Partner

8/10

Excellent

15 Dec 2025

john

Old depressing furniture ,

Leisure Family

10/10

Exceptional

13 Dec 2025

Mishaal

Great stay!

Self

10/10

Exceptional

11 Dec 2025

Jaynah

Clean and responsive

Leisure Family

10/10

Exceptional

11 Dec 2025

Kayoko

Excellent staff and nice view from the gim €

10/10

Exceptional

10 Dec 2025

Corey

Always a great stay at the DTLA Sheraton

10/10

Exceptional

08 Dec 2025

Cathy

We had a large van and were given help with out asking and just badic courtesy and kindness.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Aaron

Always a good stay

Leisure Family

10/10

Exceptional

06 Dec 2025

Robin

Amazing staff, services and food.

Business Self

8/10

Excellent

02 Dec 2025

Vipindeep

Washroom exaust was not working and little bit disturbance because room was beside some kind of laundery I guess. Rest everything was good 👍.

Leisure Family

2/10

Poor

30 Nov 2025

diana laura

Room was spotless, staff were very friendly and helpful

6/10

Pleasant

24 Nov 2025

Thomas

It was ok. Our first room tv didn’t work well and had a red tint to it and had the tv snow / lacking clarity in picture. We didn’t find this out until 10:45 and had to change rooms late at night. Our new room tv worked but then the shower was super tiny and we didn’t have a bath tub anymore which we planned to use, so that was disappointing. Otherwise the stay was fine.

6/10

Pleasant

23 Nov 2025

Lillian

Room was nice.
Little things about front desk…..

Leisure Partner

6/10

Pleasant

23 Nov 2025

Dmytro

Overall hotel is good but in a very dirty neighbourhood.

Business_and_leisure Family

10/10

Exceptional

18 Nov 2025

Samuel

Clean room, Early cleaning services, location to my events.

Leisure Family

10/10

Exceptional

15 Nov 2025

Phil

Nice clean large room, but was hoping for firmer pillows. Great gym. Love the $15 daily credit which we used towards the delicious clam chowder. Also love the free truffle fries as a Bonvoy Gold Elite member. Valet service is pricey but convenient. Love that the property is connected to a shopping center with a great yakitori restaurant (Hatch). We’ll be back.

Leisure Family

10/10

Exceptional

13 Nov 2025

Gunja

Location and staff

10/10

Exceptional

04 Nov 2025

Anthony

Amazing Stay!

10/10

Exceptional

01 Nov 2025

Gerardo

Clean room and with extra security to badge in on elevator was a plus.

Leisure Family

10/10

Exceptional

01 Nov 2025

Jennifer

Friendly, helpful staff.

8/10

Excellent

28 Oct 2025

Carole

Employees were exceptionally friendly & professional.

I'm 76 and would have appreciated a grab bar in the shower as the surfaces were pretty slick. And like other hotel rooms the top mattress \"slants\" - or lays at an incline. The only way I can get a good night sleep is to put a pllow under the mattress to prop it up. Then housekeeping regularly pulls it out and I have to begin the process over again every night. Very annoying!!!

10/10

Exceptional

24 Oct 2025

Mark

Central location

Business

8/10

Excellent

23 Oct 2025

Linda

I feel comfortable and safe staying at this hotel. I like that we can walk to different restaurants in the area. We always stay here when we come to concerts in LA.

I should have reported that the mirror light in bathroom was flashing on one side in Room 809.

Leisure Family

10/10

Exceptional

20 Oct 2025

sun young

It was a family trip.and the accommodations were very clean and well kept.with good security .the staff were friendly and helpful .and the service was a comfortable trip.

Leisure Family

10/10

Exceptional

19 Oct 2025

Sylvia

Clean room great staff. May options to eat around the area

Leisure Partner

8/10

Excellent

13 Oct 2025

Lupe

Enjoyed our stay

10/10

Exceptional

11 Oct 2025

Safraz

Staff service was awesome!

Business Family

8/10

Excellent

04 Oct 2025

Joanne

Staff were helpful and friendly. Location was good for our needs. Nice lobby and there is stuff to do near enough to the hotel. The bed was comfy and clean.

I did not love the cleanliness of the rooms. Bed was clean but the rest could have been cleaner. We asked for a different room because of that issue. No issue wit that, they moved us and the new room was better. The elevator is loud if you are in a room next to it. They gave warning that it could be an issue and offered ear plugs.

Overall the stay was fine.

Leisure Family

8/10

Excellent

03 Oct 2025

Jason

Nice hotel . Great staff and good location.
Didn’t like all the extra charges after already paying on line. $68 per vehicle per night for parking is ridiculous !!!!!!!

Leisure Family

10/10

Exceptional

02 Oct 2025

Elizabeth

Clean and employees were great!!

Leisure Family

10/10

Exceptional

01 Oct 2025

Kristine

Great location and wonderful stafff!

Business Self

10/10

Exceptional

28 Sep 2025

Anne

Clean room and excellent staff

Business_and_leisure Family

10/10

Exceptional

27 Sep 2025

Gloria

Love that theres much to do in walking distance

Leisure Family

10/10

Exceptional

25 Sep 2025

Kristina

The staff was nice and very helpful. There was plently of dining and shopping with in walking distance. BMO stadium was an easy drive. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

25 Sep 2025

Dean A

Elevator scanner for the room card was not working but the touch screen was working fine to choose a floor.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Dawit Araya

Perfect

Leisure Partner

10/10

Exceptional

19 Sep 2025

Gerardo José

Good Location. Downtown does not feel safe

Leisure Partner

10/10

Exceptional

15 Sep 2025

Hakiem

Excellent

10/10

Exceptional

14 Sep 2025

Lillian

Excellent place

Great experience.

10/10

Exceptional

14 Sep 2025

Abril

Our stay at this hotel was absolutely perfect! From the moment we arrived, the staff made us feel welcomed and taken care of. The check-in was smooth, the rooms were spotless, and the beds were super comfortable. The amenities were top-notch ñ. The location was ideal, close to everything we needed. What really stood out was the hospitality—everyone went above and beyond to make our trip special. Highly recommend, and we’ll definitely be back!

Business Family

10/10

Exceptional

12 Sep 2025

Phani

Over all Nice experience !

Leisure Friends

10/10

Exceptional

11 Sep 2025

Darren

Gym on 26th floor is really nice, great city views and spotless

8/10

Excellent

11 Sep 2025

Annie

The room was clean, spacious and there’s lots of outlets. The air conditioner however was rattling loudly all night. And I had originally booked a double queen room and was told only a suite was available with 1 king bed. It was uncomfortable to share among 3 people on the bed, and I felt the attitude of the staff was very unapologetic for the inconvenience. I paid for a specific room, I should have been guaranteed it or accommodated for the inconvenience.

Leisure Friends

8/10

Excellent

08 Sep 2025

Angela

the staff was so friendly, the only down side to the hotel is the elevator system is a bit confusing

Leisure Friends

10/10

Exceptional

07 Sep 2025

MARY-JEN

Good location. Great staff. Room is spacious. We enjoyed our stay.

Leisure Family

10/10

Exceptional

01 Sep 2025

Flavio De Medeiros

Good

10/10

Exceptional

26 Aug 2025

raul

This really nice hotel. Everything nice and clean and order and the stuff really nice and everything else. Around de hotel Downtown, Good Location You Can Walk Anywhere From There.

Friends_and_family Family

8/10

Excellent

26 Aug 2025

jacqueline

Was a nice experience I would stay again.

10/10

Exceptional

20 Aug 2025

Lily

Super location, very convenient to all of DTLA, great helpful staff. Small comment: hotel restaurant is not tasty. Best to eat out, and lots of options around. Definitely will stay again.

Business Self

8/10

Excellent

18 Aug 2025

KHOA

House keeping isn't as top-notched for this class of hotel. Both shampoo and body wash were out, but housekeeping did not notice to replenish. We had to call and waited quite a while for service to bring up new bottles.

Leisure Family

2/10

Poor

18 Aug 2025

Lilia

First time staying at a Sheraton hotel. Because it’s an established hotel. Expected a luxury type hotel seeing how it’s a Sheraton I thought I was going to experience a much better stay than any other hotels I’ve stayed at. The front desk had excellent customer service very nice and friendly. Got to the room which was two queen beds for 3 people. Bathroom only had one set of towels so had to call room service for towels. I tried to take a shower but only hot I mean really hot water came out. So I called room service again and they will have someone from maintenance stop by to check it out. No one came to drop off the towels. The maintenance guy came said he would open “it” up to see why there’s no cold water. Later he says that we have to wait 2-3 min for the cold water to come out. That seems like a waste of water but that’s the only way to have a good temp. Mind you there’s 3 of us and we’d have to wait a couple of mins for the cold water?! As much as we paid for this hotel I swear I would’ve stayed at a holiday inn or best western. Also there’s no elevator fr the hotel to get to the parking garage you have to go outside to the plaza and go to an elevator that takes you to the parking garage! So inconvenient. Walking pass people who are eating outside the plaza with all your luggage to get to the parking garage I don’t get it. Plus I asked regarding breakfast I was told by room service that we can order but we would have to go downstairs to pick up the food?!

Leisure Family

10/10

Exceptional

09 Aug 2025

Ryan Jeremy

Accessible to everything

Leisure

10/10

Exceptional

07 Aug 2025

Charles

Great property with wonderful staff.

Leisure Family

2/10

Poor

07 Aug 2025

Noelle

Couldn't find location

8/10

Excellent

04 Aug 2025

Melissa

The elevator system is confusing. Our room was not properly cleaned. There was obvious dirt and fingerprints on the furniture. The bar is great. Service is great.

Leisure Friends

2/10

Poor

01 Aug 2025

Tesfahun

Bad customer service

Leisure Family

10/10

Exceptional

31 Jul 2025

Ali R

I like the location was in a spot. We could go shopping and walk around.

10/10

Exceptional

30 Jul 2025

Jen

Everything was great all employees were wonderful. The only (barely) negative was the body wash was empty and never filled the 3 days were were there but would never take a start off for that, more of an FYI for you

4/10

Poor

29 Jul 2025

Kevin

location is good

Leisure Family

10/10

Exceptional

28 Jul 2025

Julia

The staff was so incredibly kind - both at the front desk upon check in and check out, and the staff at the lobby bar. Was some of the most genuine, personable care I’ve received in a while!

Business Self

10/10

Exceptional

25 Jul 2025

OLGA

My husband and I went to a concert at crypto Arena. We stayed here and we were very happy with our stay. This is a beautiful hotel and it is very fancy. The bed was so comfortable. It was in walking distance of a lot of things and we will stay here again.

8/10

Excellent

23 Jul 2025

Shoshanna

Beautiful hotel with excellent staff and service

Leisure Family

10/10

Exceptional

22 Jul 2025

Kathryn

Friendly staff. Easy check in. Nice restaurant onsite.

Business Self

10/10

Exceptional

21 Jul 2025

Samantha

Fast and easy check in!

It was great! We went to a dodgers game and got to the hotel super late but they made it fast and easy!

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Kyoung Jin

ㅡ

8/10

Excellent

18 Jul 2025

Warren

Breakfast at the hotel restaurant was well below par. Limited selection, poor quality.

6/10

Pleasant

17 Jul 2025

Roberto

Personas drogadictas en los alrededores

Business_and_leisure Family

4/10

Poor

12 Jul 2025

Lawrence

Bathtub shower is primitive but too slippery. Blackout curtains are nice but to move furniture to close them? It’s an over priced beater, we’d never stay again. Other options at same price are waaay better.

10/10

Exceptional

02 Jul 2025

GILCA BIBIANA

Fue muybuena experiencia habitaciones amplias ymuy limpias

10/10

Exceptional

09 Jun 2025

Nancy

Will stay here again.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Juan Manuel

Friendly staff

10/10

Exceptional

05 Jun 2025

Dean

Loved it

10/10

Exceptional

03 Jun 2025

Nikolaos

Few dining options no vending machines

Leisure Family

10/10

Exceptional

03 Jun 2025

Rosa

Staff super friendly in lobby. Valet personnel very generous, very safe and clean

Leisure Family

10/10

Exceptional

02 Jun 2025

Isabel

staff, and cleanliness

10/10

Exceptional

02 Jun 2025

Mahendra bahecharbhai

Best stay

10/10

Exceptional

01 Jun 2025

Sandra

Nice

Leisure Family

10/10

Exceptional

31 May 2025

Margo

Spiffy new interiors, quick check in, friendly staff, great room, cool lobby, nice restaurant and bar…a great option for DTLA at a good price!

Leisure Partner

6/10

Pleasant

27 May 2025

Kalei

The hotel was nice but I wouldn’t book through Expedia again

Leisure Partner

8/10

Excellent

26 May 2025

Alexis

We had an amazing trip, the only thing that could’ve been better was the condition of our room. It was extremely dusty, and hadn’t looked like it had been wiped down in a while, so I had to wipe it down myself. There was also something on the sheets on one of the beds. But we had an amazing experience with staff, as well as the restaurant was phenomenal!

Business_and_leisure Friends

10/10

Exceptional

26 May 2025

Jamie

local activities

Leisure Family

10/10

Exceptional

25 May 2025

Mahika

Great staffs, comfortable stay.

Leisure Family

10/10

Exceptional

23 May 2025

Lorraine

Beautiful facility

10/10

Exceptional

22 May 2025

Erika

First visit, but not the last.

We thoroughly enjoyed our stay at the Sheraton Grand in DTNLA. The beds were soft and comfortable. The rooms were immaculate. I especially enjoyed having a bar/restaurant downstairs. I will definitely be staying here again.

Friends_and_family Family