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Citizenm Los Angeles Downtown

Los Angeles - CA · United States

361 South Spring StreetView location

9.4/10Excellent4,752 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.6/109.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Citizenm Los Angeles Downtown

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room. Satisfy your appetite at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.

Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 5 meeting rooms available for events. Make yourself at home in one of the 315 guestrooms featuring refrigerators and iPads.

Your pillowtop bed comes with premium bedding. 43-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Distances are displayed to the nearest 0. 1 mile and kilometer. Grand Central Market - 0.

2 km / 0.

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With a stay at citizenM Los Angeles Downtown, you'll be centrally located in Los Angeles, within a 5-minute drive of L.A. Live and Crypto.com Arena. This hotel is 0.6 mi (0.9 km) from Walt Disney Concert Hall and 1.6 mi (2.6 km) from Los Angeles Convention Center.

Make yourself at home in one of the 315 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. 43-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 5 meeting rooms available for events.

Popular amenities

Free WiFi
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in BREEAM LEED Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 23.50 per person
    • Late check-out fee: USD 54 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Grand Central Market 0.2 km / 0.1 mi
Pershing Square 0.5 km / 0.3 mi
Los Angeles City Hall 0.8 km / 0.5 mi
The Broad 0.8 km / 0.5 mi
Walt Disney Concert Hall 0.9 km / 0.6 mi
Orpheum Theatre 1 km / 0.6 mi
Dorothy Chandler Pavilion 1.1 km / 0.7 mi
Cathedral of Our Lady of the Angels 1.2 km / 0.8 mi
The Bloc 1.2 km / 0.8 mi
Ahmanson Theatre 1.4 km / 0.9 mi
Santee Alley 1.4 km / 0.9 mi
The Belasco Theater 1.6 km / 1 mi
Los Angeles State Historic Park 1.8 km / 1.1 mi
L.A. Live 2.1 km / 1.3 mi
Grammy Museum 2.2 km / 1.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 315
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Lift access
  • Banquet hall
  • Business centre
  • TV lounge
Show 3 more facilities & services
  • Breakfast
  • Minimum check-in age: 18
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUM WITH VIEWSDouble or Twin • PREMIUM WITH VIEWSDBT.PI-WV

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Double or Twin PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEWTWN.CV-DX

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    TWIN DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LAKE VIEWRoom • LAKE VIEWROO.LK

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWSDBL.PI-WV

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Citizenm Los Angeles Downtown

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Citizenm Los Angeles Downtown

9.4
Excellent
4,752 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
06 Aug 2026
Armana
Loved my stay entirely it was wonderful nice clean and quick service
10/10
Exceptional
05 Aug 2026
Gillian
We had a great one night stay here. The room was very comfortable and clean. We enjoyed the convenient light and temperature control. The staff here was great and super friendly. Will return next time I’m in DTLA.
8/10
Excellent
03 Aug 2026
Bethany
Don't let the unusual choice of decor in certain portions of the lobby scare you. This hotel is clean, very comfortable and the staff is super friendly, helpful and knowledgeable. As others have said the rooms are on the smaller side and the bed is walled in on 3 sides, so not ideal if you don't want to crawl over your partner in the middle of the night. The shower is a little tight, but great water pressure.
I enjoyed dinner at the hotel bar and the Grand Central Market is just a block or so away, so many great choices there. The breakfast buffet is also very good.
The location does give you pause about walking in the area at night, but if you take an Uber/Lyft no issues were encountered. Overall a really great stay.
10/10
Exceptional
03 Aug 2026
Michael
It was an amazing stay the check in was easy and when my flight got canceled and rebooked the staff swiftly took care of it extending the stay I’ll definitely be rebooking
10/10
Exceptional
01 Aug 2026
Yngry
Excellent
10/10
Exceptional
31 Jul 2026
Daniel
What a fantastic place

Unique deco, thanks to the designer

Breakfast buffet is very good

Rooms are original
10/10
Exceptional
30 Jul 2026
Jenna Lynn
Everything was great
10/10
Exceptional
29 Jul 2026
Johnathan
This hotel is actually one of the best hotel’s I’ve stayed at, especially for the price, it’s unbelievable! I love how everything is very simple and controlled using the iPad in the room.
Everything is very comfortable and the hotel is a very stress-free environment.
Partner
6/10
Pleasant
28 Jul 2026
Julio
Very small room, better for one person, but the space is used efficiently. Appreciated the mini drawer style fridge. The shower was/toilet was tight and reminded me of a cruise ship. Overall not a bad place to stay. But there was this terrible smell coming through the air vent in the middle of the night that smelled like a sewer. It was gone by the morning but made the whole experience worse.
8/10
Excellent
27 Jul 2026
Jonah
small rooms. Clean and fairly nice.
2/10
Poor
27 Jul 2026
Andre
I didn’t enjoy my stay. It was dirty.
And they didn’t offer a refund when I needed to cancel. It was the worst hotel I had in a long time. Terrible. Please pick another location.
10/10
Exceptional
27 Jul 2026
Koraima Guerrero
I liked everything, the bar has good snacks and drinks, excellent people and everything is very clean
10/10
Exceptional
27 Jul 2026
Jaylah
From my clean room , to the terrific staff , & the bartenders at the bar , my stay at the CitizenM was nothing short of amazing ! I will be staying here again :) ! Side note : this is a perfect stay for anyone solo traveling!
10/10
Exceptional
25 Jul 2026
Alex
Very nice
10/10
Exceptional
24 Jul 2026
Elizabeth
Everything was good while we stayed there.
Family
10/10
Exceptional
24 Jul 2026
Andrew
Will stay again!
10/10
Exceptional
22 Jul 2026
Emma
Volvería a este hotel ! Muy atentos todo
Partner
10/10
Exceptional
22 Jul 2026
Andre
Great location, hotel is very clean and modern
10/10
Exceptional
21 Jul 2026
Jacob
A
Self
8/10
Excellent
20 Jul 2026
Cynthia
The staff were nice. Rooms were small but clean.
8/10
Excellent
20 Jul 2026
Tamara Rasheda
Be mindful of the building across the street and the peeping Toms
Business
10/10
Exceptional
20 Jul 2026
Glen
Pristine property, helpful and customer-focused staff, and reasonable rates. Will definitely be coming back.
Self
8/10
Excellent
20 Jul 2026
Andrew
Helpful smart home amenities to handle lights, loved the rainfall shower head
Self
10/10
Exceptional
19 Jul 2026
Francisco
N/A yeah …………………………
10/10
Exceptional
19 Jul 2026
Sasha
The “sleep mode” was by far my favorite feature. I clicked a button on the iPad and the entire room went dark and I was able to get in a full deep sleep
Partner
10/10
Exceptional
18 Jul 2026
Michael
The bed was so comfortable and the lobby area was spacious so the size of the bedroom was not an issue. The format of the hotel is well executed.
2/10
Poor
18 Jul 2026
Vanessa
My shower was flooding, and it was a stand up shower with a glass door. So the water was pouring out. The toilet smelled disgusting. I wouldn’t stay there again.
Family_with_children
10/10
Exceptional
18 Jul 2026
angeline
I appreciated the daily complementary snacks they provided for breakfast and dinner. I was able to pick out a pastry and tea or coffee and at evening I was able to pick out an lite entrée at the bar, per stay!
Self
10/10
Exceptional
17 Jul 2026
Kristine
Small rooms but well designed. Cool vibes in the lobby.
10/10
Exceptional
16 Jul 2026
Adebanke
Exceeded my expectations. The staff are very amazing , the hotel is very cl
San. I enjoyed my stay 😊
8/10
Excellent
16 Jul 2026
VANESSA
The room is super small but it is comfortable and offers a the amenities you may need
Self
10/10
Exceptional
15 Jul 2026
Amanda
Staff was amazing
Partner
10/10
Exceptional
14 Jul 2026
Hilario
Awesome place
8/10
Excellent
13 Jul 2026
May
It was a great stay. The only thing I would tell anyone is that the hotel does not have a connected parking space/lot, so you will have to park in the private owned ones.
10/10
Exceptional
13 Jul 2026
Desirae
NA
10/10
Exceptional
13 Jul 2026
Leydi
Everything nice and thank you so much
Friends
10/10
Exceptional
12 Jul 2026
Jazmine
You have to pay for parking
6/10
Pleasant
12 Jul 2026
Daniel
The room was okay. Slightly fancy ways of other curtains as everything is digitally controlled.

Only mega downside is the bed is right next to the window so you can’t stand by the window
8/10
Excellent
11 Jul 2026
ANTONIO
Amazing hotel. Good value! The only downside is the location. The area doesn’t feel the safest and parking nearby is very challenging.
Friends_and_family Family
8/10
Excellent
11 Jul 2026
Jane
Hotel staff helpful, rooms small but comfortable and clean, downtown LA dirty
Family
8/10
Excellent
11 Jul 2026
Sandy
The staff was friendly.
Family
8/10
Excellent
10 Jul 2026
Daneia
A bigger room would’ve been nice, but otherwise a wonderful stay.
10/10
Exceptional
10 Jul 2026
David
Wow! This whole trip to LA was amazing, especially because citizenM was such an incredible place. My boyfriend and I stayed for Anime Expo for about a week. The first thing I noticed when we walked in was the amazing decorations on every wall! Everything was spotless, even the lobby bathrooms. The staff at the service desk were super helpful and even helped us with early check-in and check-out. The hotel room was small, but it was no problem at all with two of us, two suitcases, and carry-on bags. The tablet was really cool, letting us control everything from the lighting to the curtains and climate. I’d never had that before. There was a scheduled cleaning, but we found out they’d been in and replaced our towels and blankets every day. It was very much appreciated. The buffet breakfast was delicious and their coffee/bar service was neat. And one more thing, for those attending Anime Expo, they had a sign that guides those who are taking the shuttle to the event which was helpful. All in all, we will certainly book this hotel again when we come back to downtown Los Angeles again. Thank you citizenM!
Partner
10/10
Exceptional
09 Jul 2026
Vincent
It was a great stay I’d stay there again. Everyone was helpful
Partner
10/10
Exceptional
09 Jul 2026
Akinola
A very neat and beautiful stay , I really did not expect it to be honest. The staffs were extremely friendly, respectful and super helpful. Will definitely be staying there again when next I am in LA.
Self
10/10
Exceptional
09 Jul 2026
Adriana
The room was very clean and cozy perfect for 1-2 people! Staff all very friendly and extremely helpful with the IPad checkin. All employees greeted with a smile and seemed happy to help not annoyed or like they couldn’t be bothered (rare)! My only complaint was there was no free tea ($4) or coffee. Free water and reusable glass bottles available though.
Because it is such a small hotel and I’m sure alot of solo travelers (like myself), it would be nice if they charged for breakfast per person vs per room (~$22). They also ran out of every toiletry I requested (eg lotion, shower cap) so it would be nice if that had been in stock. All this aside I would 100% stay at this hotel again! Thankfully in safe walking distance (>5 minutes) from Central Market where you can have plenty of food options. Speaking of safe they require key card entry at night and have a security guard right out front. Would recommend to anyone needed a comfy, safe, place to stay for a quick trip to DTLA!
Self
10/10
Exceptional
08 Jul 2026
Jonathan
Very clean and quiet
Self
8/10
Excellent
06 Jul 2026
Romzel
As a solo traveler, the room was well kept and had the basic necessities needed for a couple days stay.
Self
6/10
Pleasant
06 Jul 2026
Sterling
Okay place. Lots of security that makes coming and going difficult. No parking included. Rooms are tiny. No very well priced against more accessible hotels in the area.
Self
10/10
Exceptional
05 Jul 2026
Isaiah
Premiere destination hotel
Self
10/10
Exceptional
03 Jul 2026
Lethabo Mary
The hotel is super modern, tech-forward, and exceptionally clean. The rooms are definitely small but brilliantly designed with a massive, ultra-comfortable bed. The art-filled lobby has an amazing vibe and the location is perfect for walking to Grand Central Market. Would absolutely stay here again!
Friends
10/10
Exceptional
02 Jul 2026
Niemah
Always a good stay! Comfortable, staff is incredibly nice & helpful & rooms are great! Bar is great & food is good!
Self
10/10
Exceptional
01 Jul 2026
Brenda
A super cute spot in a good location near public transit. The rooms are small, but the design is fun. The staff was super helpful and nice.
Self
4/10
Poor
30 Jun 2026
Milynda
Breakfast not included and no bell carts.
8/10
Excellent
30 Jun 2026
Alexandria
The hotel was great but do not park across the street unless you want parts of your car to go missing the next day! It ruined our hotel experience
Partner
10/10
Exceptional
30 Jun 2026
Andrea
I loved the hotel! It was so cozy and the staff were friendly especially Max who gave us recommendations for food and adventures around the city. Thanks Max!
Partner
10/10
Exceptional
30 Jun 2026
Victory
great
Self
10/10
Exceptional
29 Jun 2026
Rosy
Incredible hotel!!
Partner
10/10
Exceptional
29 Jun 2026
Robert
Its downtown
Friends
10/10
Exceptional
27 Jun 2026
Jonathan
Lovely place for a couples
6/10
Pleasant
26 Jun 2026
carmen
Only king size bed and very small room
Family
10/10
Exceptional
26 Jun 2026
Jason
Fun vibe
Partner
10/10
Exceptional
25 Jun 2026
Angel
Everything was amazing front desk was super helpful as well
10/10
Exceptional
24 Jun 2026
Simeon
It was perfect for me who was solo travelling nice breakfast rooms was comfy and the staff was sooo friendly I will be returning too, also location was good to get around by foot or uber….only downfall is I wish the gym had more equipment. But everything else was great for me.
Self
8/10
Excellent
24 Jun 2026
Samir
Place is almost perfect. Wish it had a pool. Or hot tub spa and or rooftop for vibes. Just lost one star because a/c stopped working overnight and had to call front desk at 3am. Sometimes tech is finicky so it’s a fluke but wanted to share it can happen. Otherwise, will definitely be back.
Self
10/10
Exceptional
23 Jun 2026
Sumin
Strongly I recommend this place!!! I love its cost-efficiency and pop art atmosphere.
Partner
10/10
Exceptional
23 Jun 2026
Kerrick
Very beautiful hotel very upscale the staff were phenomenal Drew and Jay were great.
Partner
10/10
Exceptional
23 Jun 2026
Samir
Best hotel lobby and great service
Self
10/10
Exceptional
22 Jun 2026
Gabe
Room was small but very cozy. The bed was super comfy and it looked very Japan kind of feel.
Partner
10/10
Exceptional
21 Jun 2026
Anna
Rad.
10/10
Exceptional
21 Jun 2026
Anna
We had a wonderful stay- the staff were awesome and thoughtful.
Partner
4/10
Poor
21 Jun 2026
colin
Ok but not amazing
10/10
Exceptional
21 Jun 2026
Mark
Rooms were clean and nice.
Self
10/10
Exceptional
21 Jun 2026
Selena
Their lobby area alone was amazing, and had a bar on the back side. Lots of cool decor, really fun environment. Huge plus, there’s a really good toco truck right across the street. Also just a small walk to grand central market.
Partner
10/10
Exceptional
20 Jun 2026
Josue
Clean room. Amazing staff
Partner
10/10
Exceptional
20 Jun 2026
Tyler
Easy check-in process, well designed space with a bar that features light foods. Close to things downtown.
The room was wonderful and had really awesome features. It had a tablet that allowed you to control the powered curtains the LED lights in the main room and the bathroom and also control the TV and the AC.

Overall, a great experience.
Partner
10/10
Exceptional
17 Jun 2026
Rita
Great place to stay dtla. Hip spacious ground floor with good food, drinks, working areas. Great dining nearby. Very friendly staff
Self
10/10
Exceptional
17 Jun 2026
Jiaxuan
Great hotel will be back
Partner
10/10
Exceptional
17 Jun 2026
Evi
The staff very helpful and friendly.
Friends
2/10
Poor
17 Jun 2026
Valeria
No parking, parking garage next door has homeless living in elevator making them inaccessible.
8/10
Excellent
17 Jun 2026
Melissa
We definitely enjoyed our stay, but shocked with the tightness of the room. We were later informed this is consistent across the other CitizenM properties. Great for solo travelers or a couple. Maybe not the best for two besties with too much stuff. Overall a great stay and we enjoyed the decor and vibe!!!
Friends
10/10
Exceptional
17 Jun 2026
Markese
Everything 10/10
Self
10/10
Exceptional
16 Jun 2026
Michael
Staff and breakfast were fantastic
Family
10/10
Exceptional
16 Jun 2026
Edwin
Nice place.
8/10
Excellent
16 Jun 2026
Sonia
Our room was small, but it was perfect for our stay. Our room was clean, cozy, and had a great view.
Partner
10/10
Exceptional
16 Jun 2026
Edgar
na
Family_with_children
10/10
Exceptional
15 Jun 2026
Alexander
Updated technology
Self
8/10
Excellent
15 Jun 2026
Paul
If you haven't stayed in a European-style budget hotel before, be aware. This is not a traditional large American-style hotel with lots of storage and furniture. The sink is in the bedroom. there is a small shelf and hanging clothes nook and the bed takes up literally the rest of the room. A small shower and the toilet are in a small area behind frosted glass.

The bed is pretty comfortable and the hotel is fine. It tries too hard to be \"hip\" or whatever, but that's marginally pointless. Having all the controls to the room TV, thermostat, curtains, etc., all on an ipad is pretty nice.

The area is outside the convention center/basketball arena part of downtown LA but is very walkable to bars and restaurants. There is also substantial transit in the area, both light rail and various buses.

All in all, for the price, it is a place to stay if you aren't going to be in the hotel very much. Good for sleeping and that's about it.
Self
10/10
Exceptional
14 Jun 2026
Dwight
Ok This is what I’ll say … for people who are not tech savvy… it was too complicated to turn on the Tv, turn channels and etc… but that’s just me… Too Hi Tech… room was definitely too small. And the bathroom felt like I was in a recording studio. Now I’m in the 60th age rage which is not old. But we like things simple.My young adult children would have love it! 🙌 Now Breakfast was Fabulous and Thank you! The hotel it self was very clean and Beautiful ❤️Parking was a bit much but what do you expect in the City 😃
Friends
10/10
Exceptional
14 Jun 2026
Simon
Compact, clean and well thought out rooms.
Self
10/10
Exceptional
14 Jun 2026
Marcia
The staff was extremely helpful. This is one of the clearest hotels that I have been; everything was ultra modern. If you need to be downtown the location was great.
Partner
10/10
Exceptional
14 Jun 2026
Laura
Amazing place if you want to sleep well and get work done. Staff extra helpful and professional and welcoming.
Self
10/10
Exceptional
13 Jun 2026
Colby
The room was perfect size for 2 people, clean environment and safe for the area it’s placed in.
Partner
10/10
Exceptional
12 Jun 2026
Masud
Excellent! If you want easy access to museums in DTLA. However, i have to say if you call the hotel and want anything - like a receipt, credit for staying, or to just check whether they found something you might have left behind, finding an actual human to talk to might be impossible. Marriott is fine as long as you are on premises - after that its all next to impossible to get assistance. If you do get through, you will have to go through hoops to get what you need because marriott has many many processes.
Self
10/10
Exceptional
10 Jun 2026
bamdad
Nice clean hotel - all good
10/10
Exceptional
10 Jun 2026
Misty
Everything well prepare
Self
10/10
Exceptional
09 Jun 2026
Jessica johnson
Perfect for the single traveler, clean, great part of town.
Self
10/10
Exceptional
08 Jun 2026
Ana
I really like the modern features, I just wish the rooms were a little bigger, but for just a weekend it was perfect.
Partner
10/10
Exceptional
08 Jun 2026
Joshua
Total
Vibe
Self
10/10
Exceptional
08 Jun 2026
Shinya
No particular comments. Overall a satisfactory stay.
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Location & surroundings

Citizenm Los Angeles Downtown
361 South Spring Street, Los Angeles, United States

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Citizenm Los Angeles Downtown

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