Metropolitan Inn Suites

United States , Los Angeles - CA
Los Angeles, 946 South Bonnie Brae Street
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100 reviews shown

4/10

Poor

27 Feb 2026

Terez

Didn’t match photos. Location was terrible. Cigarette smoke throughout the halls was very strong. The tv froze and cutoff often. Remote to tv didn’t work. We are sure the remote didn’t go to the tv. Front desk lady wasn’t nice when I asked for washed cloth because they only have one in room and it was two of us. One of the towels in restroom was dirty. The tube was dirty or needs new paint at least. We definitely will not be back. Came in town for a funeral and this place was the worst experience of the whole trip. Bedding was also damaged. They need to renovate or tear down and start over.

Friends_and_family Family

2/10

Poor

25 Feb 2026

Oliver

Our first room had to be changed to another because in the cold of winter the heater did not work and was blowing out cold air and the window was frosted on the inside.
Second room was better. The beds had tin bases. Everytime you went to the bed your feet hit the base and made a banging sound.
The breakfast was terrible! No coffee made, there were about 6 bagels with only grape jelly. When I asked for butter they said they were all out of it. The girl that checked us in was okay. The girl we talked to about changing rooms was very nice and helpful.
We had to have someone sign us into the television? Never heard of such nonsense and we waited for the elevator only to be told you have to hit the up button first then the down button to go down.Crazy!
The shuttle bus driver that took us to the airport in Detroit had to manage the front desk, keep the breakfast going and drive leaving the hotel with nobody until he got back!
Would I stay there again NEVER!!!!

Family

2/10

Poor

24 Feb 2026

Julie

The place is dirty. The TV didn’t work. You had to have Wi-Fi. No regular TV. Lots of strange people walking around people live there and are in and out all night. The girl at the desk was very nice and so were the two gentlemen that drove the shuttle from the airport I was almost afraid to sleep in the bed.

10/10

Exceptional

23 Feb 2026

James

Perfect for the price and the shuttle driver was awesome

10/10

Exceptional

17 Feb 2026

Hassane Jean Claude

Good

4/10

Poor

13 Feb 2026

Karen

TV didn’t work. Leaking fridge couldn’t be used. HVAC unit didn’t work

Leisure Self

4/10

Poor

08 Feb 2026

Louise

Sketch

Self

6/10

Pleasant

06 Feb 2026

Abubakr

There was no coffee and milk in the breakfast at 6:30 am. A lot of ppl including me left without breakfast. There was no one at the reception during that time to listen to us.

Business Self

4/10

Poor

01 Feb 2026

Tyree

It was horrible

2/10

Poor

27 Jan 2026

Tamara

Me and my partner were expecting a nice stay, we booked for the jacuzzi suite. We got there and the floors in our room were super dirty. No problem we went to the desk and asked if they can sent housecleaning which they did. After a few hours, we went to go start our jacuzzi and the hotel room had NO HOT WATER. No water at all actually. I called front desk and they insisted there was nothing they could do until another manager got in and the pipes were frozen. Not my problem and I paid extra just for the room. The fact that they let us book that room knowing the pipes were frozen is so wrong. I paid an extra $60 just so I can stay in a jacuzzi room just to be told they couldn’t do anything for us and had to put us in a standard room. What we thought would be a romantic night turned into the worse. no amenities and the hotel definitey does not look like the pictures. I will not be staying here again and trying to get a refund for my money which I still haven’t, along with a $50 deposit. This stay was so upsetting

8/10

Excellent

19 Jan 2026

Tania

I couldn't use the jacuzzi because the paint was piling but everything else was good

Leisure Partner

4/10

Poor

12 Jan 2026

Brooke

Would not recommend staying here. Smells like weed, the hotel lobby does not look like the pics. Pretty sure people live here permanently. The rooms were kind of clean, but the beds are terrible. The only nice thing was that they did take us to the airport for free. But I would not stay here again.

Leisure Friends

2/10

Poor

12 Jan 2026

ANKUR

Airport shuttle delay and misdirection
Strong odor in the room
Missing bathroom trash container
Loose wooden flooring
Soiled blanket and delayed replacement
Insect in the room
Cutlery hygiene
Broken latch affecting privacy and security
Continuous noise impacting rest

Leisure Self

10/10

Exceptional

10 Jan 2026

Dylon

Coffee maker wasnt working and mattress was stiff better bedframe not metal

Leisure Partner

4/10

Poor

31 Dec 2025

Amandeep

Room bed is not good and bathroom

2/10

Poor

31 Dec 2025

JAJDEEP

This was the worst experience I had.
Only one light working inside my room.
No water for customer kiosk machine was down. Front desk did not have water to buy from. Trying to kill guest with thrust unless you are ready to drink toilet tap water. Asked front desk for help, poor front desk guy was not properly guided after he came back from vacation. Lady at in the morning was sweet to drive me to the airport which was free according to their advertised agenda in Expedia.
I would definitely like Expedia to ask me more about it as i also have the proof about what I experienced.

Leisure Self

2/10

Poor

31 Dec 2025

Mithu

Staff was rude. Asked for remote for tv didn't give. No respect for guest. There are two ladies over there who are the trouble makers.

Leisure Family

8/10

Excellent

27 Dec 2025

Korena

Great price for my tight budget this trip. It’s not luxury but it was perfect and clean. The staff was very friendly. I’d recommend it for an inexpensive stay.

Leisure Family

2/10

Poor

23 Dec 2025

talwinderjit

Very rude receptionist, smell all over of weed cigarettes inside and rooms bed were very noisy. Couldn’t sleep at all, stayed with family and not a good hotel at all.

Leisure Family_with_children

4/10

Poor

23 Dec 2025

Pritam

The room needs a lot of attention...from broken washroom locks to damp wall from broken lights....

Leisure Family_with_children

4/10

Poor

20 Dec 2025

Angela

None of the outlets worked and they were broken. We only stayed there because our flight was early.

Leisure Family

8/10

Excellent

19 Dec 2025

Mona

Great service. Staff went over and beyond to make sure I was comfortable

Business Self

6/10

Pleasant

05 Dec 2025

Richard

Clean Room

Self

10/10

Exceptional

04 Dec 2025

Roger

Yes

2/10

Poor

02 Dec 2025

Dayeisha

Property was outdated and room was NOT CLEAN. The pictures are NOT the same

Leisure Family

2/10

Poor

01 Dec 2025

Rajwinder

Not like it all

Leisure Family_with_children

4/10

Poor

01 Dec 2025

Eineje Victor

There was no soap in the bathroom. I would suggest that you have things like soap, toothpaste and other toiletries available for guests to buy if you are unable to provide

2/10

Poor

30 Nov 2025

Jonathan

Very dirty. Would not recommend 😕

Leisure

2/10

Poor

29 Nov 2025

Michelle

Didn’t check in you walked in and the hole place smelled like weed broke in windows and the shuttle to airport was brok down we went to another hotel

Leisure Friends

8/10

Excellent

23 Nov 2025

Margo

The room was clean; staff was very friendly.

Leisure Self

2/10

Poor

22 Nov 2025

Jennifer

Didn't stay. Tried to cancel. Bad reviews

Self

10/10

Exceptional

19 Nov 2025

FNU Huma

Yes

8/10

Excellent

17 Nov 2025

Brittany

It’s decent. Very clean and convenient to have the shuttle to the airport. The staff that checked me in were a little rude and the breakfast was nothing to write home about but for the price it was convenient.

2/10

Poor

15 Nov 2025

Demitrish

Horrible from check in to check out, got charged twice at check-in, room was definitely not cleaned properly

Business

6/10

Pleasant

12 Nov 2025

Lynda

Room was in good condition. Clothes Dryer didn't work, soda machine didn't work, they only cleaned room on Wednesday (we stayed a week). The male front desk person gave Adittuted when I asked for anything so I had my husband ask for me.

Leisure

6/10

Pleasant

08 Nov 2025

Russ

The overnight front desk man was extremely difficult to understand because of his Indian dialect. Room was ok, but the curtains were sheer and let in a lot of light. Breakfast was poor. Bagels and muffins it. . I couldn't eat any of

Business

8/10

Excellent

02 Nov 2025

Misty

The lady at the front counter was amazing! With everything that was going on she stayed calm and polite!
I unfortunately didn't wake up in time to try the breakfast but it did smell good.
Do know the walls and floor to ceiling is thin also.
Next time I'm going to get a room on the other side so I can watch all the planes landing.

Self

6/10

Pleasant

02 Nov 2025

Syed Rizwan

It's okay if you are on a budget.

Leisure Family

2/10

Poor

02 Nov 2025

Deep

Lady at the counter she is not polite with us so rude and nobody helps us to move us luggage to room and too much noisy outside we can’t sleep well

Friends_and_family Family

4/10

Poor

01 Nov 2025

rita

The room was clean, however

There was no soap in bathroom
Pipes under sink (exposed) leaked profusely on the floor when you turned on the water
The TV didn't work
There was one hanger in a room for two people
The enamel was gone from the bottom of the tub so the white tub had a grey floor

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

carolin

I of to wait for the airport shuttle a long while beforevit come to get us at the airport but it was very fast to bring me back to the airport.

Friends

10/10

Exceptional

21 Oct 2025

Corey

Very relaxing stay

Very friendly staff very helpful I would definitely look forward to my next visit

Self

2/10

Poor

19 Oct 2025

Marcene

Receptionist was rude, I asked for another blanket she said she’d see if she had one, no follow up. Blanket in the room had a huge burn hole, no insulation so we heard plans all night sounded like they were right outside our window. Bugs in the bathroom.

Partner

2/10

Poor

19 Oct 2025

Dawn

Bedding had body fluids on it, fridge was not clean, and trowels in bathroom had makeup on them.

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

abd

Nice

8/10

Excellent

18 Oct 2025

Bradley

Airport shuttle was awesome! Rooms were clean! Only reason for not giving 5 stars was the breakfast.

Leisure Partner

8/10

Excellent

17 Oct 2025

Deborah

I need to apologize to the staff of American inn and suites. I had a racist and narrow view of my visit. Though the hotel was old and smelly, it was as clean as could be expected. The staff may have been missing some teeth and in their fuzzy slippers but they were kind and helpful. The next night of my trip I stayed at Baymont and the elevator was broken and the front desk girl gave me the wrong key 3 times before getting it right and threatened to kick me out because I was tired and frustrated walking up to my room so many times and not being able to get in. Travelling sucks, but at least you gave me a cheerful smile and great attitude. Thank you.

Leisure Self

8/10

Excellent

16 Oct 2025

Kathy

Our room was clean, as were the hallway and breakfast room. The staff was friendly and helpful. It is close to the airport, which was our reason to stay. It was a nice place, especially for the price. I was surprised by the $50 deposit, but that could've been something I missed reading online.

Leisure Family

2/10

Poor

15 Oct 2025

This is a cheap option when you are waiting overnight for the next flight. You can call the hotel to pick you up from the airport, and they can also drive you to the airport if you make an appointment with them. But I was never so scared in my life while I stayed in this hotel.

Business Self

6/10

Pleasant

14 Oct 2025

Carlos

basic room

room did not have the basics. cups, ironing board, coffie maker etc... front of building always had people hanging outside. did not appear safe but was.

Business

8/10

Excellent

12 Oct 2025

troy

8/10

Excellent

05 Oct 2025

Syed Manzoor

Good

6/10

Pleasant

03 Oct 2025

Tammy

Shuttle was fine. Breakfast was limited and terrible choices. Was supposed to park and fly but couldn't due to being full. Disappointed

Leisure Partner

10/10

Exceptional

02 Oct 2025

Daniel

On time

10/10

Exceptional

30 Sep 2025

Urooj

Clean room

6/10

Pleasant

29 Sep 2025

horace

So, so - It is what it is. A very cheap room directly across the street from the airport. Expect just that...

Friends_and_family Family

2/10

Poor

28 Sep 2025

Griffin

Staff treated me unfairly

Leisure Family

2/10

Poor

28 Sep 2025

kristen

Not a good experience

Leisure Family

10/10

Exceptional

23 Sep 2025

abd

Good

4/10

Poor

23 Sep 2025

cyriaque

REALLY POORLY MANAGED. REALLY UNFRIENDLY MANAGER. THIS PERSON NEEDS A BREAK AND GO SEE A PSYCHOLOGIST.

4/10

Poor

22 Sep 2025

Steven

Beds were dirty cover has stains on it. Paint was peeling in the tub aka Jacuzzi blood was on the bathroom curtain. I did not have a microwave in my suite.

Business_and_leisure Self

6/10

Pleasant

22 Sep 2025

Joe

My Stay was neither good or bad, room was clean, and had all ameneties. breakfast was bad they ran out of food and the TV didn't work and there was no where to park your car. other than that it was Okay.

2/10

Poor

17 Sep 2025

Kaila

Shuttle lady is a crackhead and rude. They refused to let us switch room after we found pubic like hairs everywhere. Would NOT recommend to anyone. Pictures are deceiving. Its very ghetto and rude and dirty. Save ur money.

Leisure Friends

10/10

Exceptional

16 Sep 2025

Richmond

Good

2/10

Poor

09 Sep 2025

Lori Jane

Not as reviews said

This hotel was a disappointment not clean older furniture and the A/C did not work. Would
Not recommend

Self

6/10

Pleasant

07 Sep 2025

Paris

Staff was no help, did not get my deposit back and i also was double charged for the deposit still did not receive it back. Shower curtain was not clean

6/10

Pleasant

07 Sep 2025

Rosa

At arrival staff was smoking right in front of door. Kinda rude. Area was very loud. But was tolerable for a nights stay

Leisure Partner

8/10

Excellent

06 Sep 2025

John

Friendly staff. Worth the money

Leisure Self

10/10

Exceptional

06 Sep 2025

Abubakr

The breakfast was all sweet. There should be some savory option as well specially for diabetes patients.

I had to wait for the shuttle for around 40 mins. Had to call twice.

Business Self

10/10

Exceptional

06 Sep 2025

abd

Good

10/10

Exceptional

06 Sep 2025

abd

Good

6/10

Pleasant

04 Sep 2025

Christine

SHUTTLE to airport on time and quick!

Only stayed 1 night for flight out.. SHUTTLE to airport on time and quick!

Self

2/10

Poor

04 Sep 2025

Beverlyn

Continental breakfast was bare bones. Not even a fruit or yogurt was available I do not recommend this hitel

2/10

Poor

03 Sep 2025

Mohamad

no coffee during breakfast, no curtains that block light (You can see all the street lights), refused to check me out and refund as soon as I entered as it felt horrible. front desk not always available

2/10

Poor

02 Sep 2025

Babatunde

When I couldn't connect to wifi, the receptionist didn't care, the refrigerator door could close, the lamps were broken, the sheets were not clean

Leisure Family

2/10

Poor

31 Aug 2025

Ken

Avoid this place if you can! The website says they provide free shuttle but when you request for one, they tell you it starts at 3 which isn’t mentioned on their website! The bathroom has a bad smell and the front desk people are not welcoming!

Leisure Self

10/10

Exceptional

31 Aug 2025

Batoulsadat

The staff were excellent and very supportive. The price was affordable, and I especially appreciated the free parking and the convenient shuttle bus to the airport, which arrived quickly to pick up passengers. I was very satisfied with my stay, and for my future trips, I will definitely book this inn again.

Business_and_leisure Self

10/10

Exceptional

30 Aug 2025

Marcus

Front desk!!!!

10/10

Exceptional

30 Aug 2025

Marcus

Front desk takes care of you

6/10

Pleasant

28 Aug 2025

Abdulaziz

It was decent for

8/10

Excellent

28 Aug 2025

Charles

Clean room, convenient location, staff is friendly and responsive, there is free shuttle on request for airport pick up.

Leisure Self

2/10

Poor

21 Aug 2025

Valeriya

When we arrived we received a room where one of the beds was not changed. It was in the condition that someone slept there and just left. The toilet was not flushed with the urine left inside and out. We made pictures of this.
When I came back to the reception, the employee first insisted that there are no other rooms left. Then he tried to ask for an additional money because we arrived late ( around 1.30 am). Finally , after I insisted on the room change and told him that there was not any additional charge for a late check in, he gave me the other room. Which he actually had.

Leisure Family

6/10

Pleasant

21 Aug 2025

Shubhrangshu

you get what you paid, but nice location

6/10

Pleasant

20 Aug 2025

Penpitcha

The price for a night was reasonable considering the cleanliness and overall condition of the hotel. The best part is that it’s only about 10 minutes from the airport and conveniently close to a Wendy’s and a gas station. I stayed here for one night just to catch a bus home the next morning. We waited about an hour for the shuttle, as I believe it only runs hourly. The ceiling seemed quite thin, as I could hear footsteps from the room above, and since the hotel is close to the airport, the sound of planes taking off and landing was noticeable throughout the night. Luckily, we were too tired to be bothered by the noise. The receptionist answered the phone quickly, but she was often away from the front desk, which made it a bit difficult to talk to her in person.

Leisure Friends

4/10

Poor

19 Aug 2025

Luiz Gustavo

Shuttle is convenient, the room was dirty, smelled like chlorine and the chair was broken, cleaning problems and old furniture.

Business_and_leisure Self

8/10

Excellent

15 Aug 2025

Sherlene

It’s close to gas station and Wendy’s and a great Italian restaurant

10/10

Exceptional

13 Aug 2025

Harman

Best for family

4/10

Poor

10 Aug 2025

Abbigail

The mattress was dirty , the towels was not washed clean, the headboard on the bed was stripped off , the windows had dirt and insects, every time you go on the bed it made noise. If you can afford somewhere else please go. It’s not worth it being cheap with yourself.

Leisure Family

10/10

Exceptional

09 Aug 2025

Gary

The rooms are clean bathroom clean jacuzzi clean

Leisure Partner

2/10

Poor

09 Aug 2025

Gary

Pig Nasty

The room smelled and was very dirty. I would never stay here again. The lights were burned out or broken. You can buy cleaning supplies at the Dollar Tree. The cleaning staff needs instruction on what clean is.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Michael

Great place friendly service

Leisure Partner

4/10

Poor

06 Aug 2025

ARVINDER

Very old and extremely basic property. Lot of shady characters smoking and staying in the property. I think this is being used by people as a long term place to stay(i saw construction workers). Badly in need of renovation. I have stayed in other 2 star properties but this was the worst

Leisure Family

10/10

Exceptional

05 Aug 2025

Dorian

Great! Customer service extremely satisfied thank you Sara! You are a difference maker.

Business_and_leisure Family_with_children

2/10

Poor

04 Aug 2025

Verified traveler

Terrible terrible terrible

This place is one of the worst hotels I’ve ever stayed in. The condition of the room alone made staying there unsettling. Was so bad I stayed for a total of 4 hours just to sleep. The cleanliness is non existent. There are blood stains on the wall some sort of yellow stain on the bathroom door not to mention I saw a bug on one of the beds, should I continue….. just stay away, pay the extra money and stay somewhere more comfortable

Self

4/10

Poor

03 Aug 2025

Keri

The staff was rude upon check out! Also rooms were really hot and air barely worked!

Leisure Friends

6/10

Pleasant

01 Aug 2025

Sarah

It’s fine if you don’t mind roughing it for one night. Facilities are very run down. Located right next to the airport so it can get noisy. Make sure you call ahead if you want to park long term on the property because when we got here we were told there was no availability and we had to park in the private airport parking lot across the street. It was a cheap room so you definitely get what you pay for here.

Partner

10/10

Exceptional

31 Jul 2025

abd

Good

2/10

Poor

31 Jul 2025

Lucy

We got there & they cancelled my reservation, didn’t call or email me just cancelled it, because the card on file declined, well ofc it did it’s just a card on file not a card that I pay with they would have known this had they did a curtesy call like all the other hotels do. so we had to find someplace else to stay, & the guy was rude anyway I actually had to go down the hall to find him after I walked in & stood in front for a while .

10/10

Exceptional

31 Jul 2025

Beverly

Bed was comfortable. Pull out had no bedding though. I called the front desk and the young man attending seemed fismissive and put out. He actually said they did

4/10

Poor

30 Jul 2025

Claude

Bed and bathroom was dirty