Name: Cinco Plazas
Address: Calle Anzuelo, 56, Puerto Del Carmen, 35510, ES

8/10

Excellent

25 Jul 2026

Hugh

Trowel, s changed every day apartment right beside pool staff very friendly

8/10

Excellent

14 Jul 2026

Tomas

lovely complex for families! Apartments are very clean and spacious with a large terrace or balcony. Air con in all apartments. 5 minutes from beach and PDC “strip” with huge variety of bars and restaurants. Large supermarket next door and spinnaker bar has amazing food. Close to everything!
Would not recommend if you are a couple looking for a quiet relaxing holiday - pools get very busy during the day

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Kara

Stayed here many times and it is faultless.
This time I was here for my birthday but hadn't mentioned this at all to reception.
Note was obviously taken at check in as a lovely card and chocolates was left in the room on the day of my birthday.
Little gestures go a long way.

Partner

6/10

Pleasant

06 Jun 2026

Thomas

I Have Stayed At This Hotel A Few Times And Always Enjoyed It But I’m Not So Happy About It Anymore,The Staff Were Very Good Especially Sylvia At Reception But The Beds This Time Were Terrible To Get A Sleep On And As for The curtesy Room When I Asked For A Towel A Got A Very Cold NO Which Was A Chance From Previous Visits.
I Had Booked The Hotel Again For Later This Year But I Cancelled The Booking.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Emma

Stayed here many times and can not fault! Appartments spacious and cleaned regularly! Bar and restaurant very reasonably priced if not cheap! Back again a new year and can’t wait👍

10/10

Exceptional

18 May 2026

Anne

Great place to stay, location perfect

Partner

10/10

Exceptional

03 May 2026

Emmet

We thoroughly enjoyed our stay , the Cinco Plazas was immaculately clean , has great facilities for all of the family to enjoy , the staff are most helpful nothing was too much . We booked here as we had a booking in another complex but it was so bad we left and went to the cinco plazas , I want to commend Esteban on reception he was so kind when he heard what happened he upgraded us to a 2 bedroom apartment, I would highly recommend staying here , it is a beautiful complex , our apartment was spotless and it was cleaned everyday and fresh towels provided , the food at the pool bar was really nice and quite reasonable , we will be returning to the cinco plazas again next year and will most likely make our stay there every year

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Noel

All good staff very friendly.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Lee

Stinking
Room wasn’t cleaned once. Bed sheets not changed

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Catherine

Staff on reception not really that friendly and can’t check in till 3pm. Bit late if you arrive early. Clean and practical. No iron and paid 5 euro to rent and never turned up at room.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Mrs Susan

Excellent apartment, clean, excellent beds bedding Towels.
Proper hairdryer
Housekeeping were fabulous.

Family

10/10

Exceptional

17 Mar 2026

Robert

Stayed for two night fir short break , would recommend, clean nice spot not far off front

Self

10/10

Exceptional

24 Feb 2026

Xander

Such a lovely time and would absolutely be happy to stay again. The breakfast's were great in the morning, the pools are lovely and such a big room too. A great location to explore the sea front but very quiet at night time.

Partner

8/10

Excellent

29 Jan 2026

Allan

Clean large apartment in a good location just up from the main strip.

Partner

10/10

Exceptional

25 Dec 2025

Mark

Excellent complex, good location in new town, really comfortable modern apartment.

Self

2/10

Poor

20 Dec 2025

Cian

Room ok, be careful when leaving

10/10

Exceptional

20 Dec 2025

Selena

Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy.

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Caroline

There in november. Lovely and quiet.
Can image in high season, could be manic. Lovely place. Location great.
Just off the main strip

Partner

10/10

Exceptional

24 Nov 2025

Patrick

My parents really enjoy their stay each time we book Cinco Plaza for them, they had a large apartment with two balconies, the apartment was spotless, the staff are really friendly, beautiful sea view, they are booked again to stay in February

Partner

2/10

Poor

23 Nov 2025

Maire

Check-in was a horrible experience. We were dealt with by a pleasant young lady but when we enquired regarding being allocated the room which we had
previously stayed in we were referred to an older gre-haired

Partner

10/10

Exceptional

22 Nov 2025

Teresa

The food, cleanliness,quietness and peace plus the friendly staff made our stay most enjoyable. We would be happy staying again at the Grupotel Cinco Plazas?

Partner

10/10

Exceptional

09 Nov 2025

Aidan

Apartment was very clean and staff were very pleasant and obliging .

Partner

8/10

Excellent

06 Nov 2025

Peter

Peaceful in our section. Very good prices.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Dawn Michelle

Good location

Clean facilities throughout the hotel.

Partner

6/10

Pleasant

23 Aug 2025

samira

The hotel condition was ok over all, the appartment they gave us had the worst location, even we asked by email to have an appartment near the pool, and without stairs, because we have a 3 years old baby. The réception employees are not friendly, and don’t answer the guests requests.

Leisure Family_with_children

6/10

Pleasant

01 Aug 2025

Michelle

Pool area could be cleaner , dirty and smelly on a couple of occasions, walkways could be cleaned also . Rooms clean, beds in my room comfortable, bedsheets clean.

Leisure Family

10/10

Exceptional

28 Jun 2025

Kara

Excellent throughout

Beautiful complex with polite staff. Very clean and apartment's have everything you need, even down to washing up liquid and a bottle of water in the fridge

Partner

6/10

Pleasant

22 Jun 2025

Charlene

Have stayed in better hotels. Hotel is average - good location and clean enough. However biggest let down is staff - unhelpful and unapproachable. Apart from entertainment staff that we couldn’t fault! They were great. However reception and bar staff left a lot to be desired. Also had a problem with cockroaches.
Lastly - only hotel I’ve ever stayed in on the island in 20+ years that I’ve had to set my alarm to get a sunbed! Good and bad points - depends on your compromise!

Leisure Family

8/10

Excellent

16 Jun 2025

simon

All good value place

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Hannah

Great room with a kitchen area. Bed comfortable. Everything you need and super clean!

6/10

Pleasant

07 Jun 2025

Kevin

Single biggest negative about this hotel is the pool and sun loungers. People put towels out at night time for the next day to book sun loungers and the hotel don't enforce this. You can come to the pool at 10 am and every single sun loungers will have a towel on it yet there will only be about 15 people actually at the poolside. Everyone else has left their towel on and left. It's very annoying and the hotel or the life guards don't do anything about it.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

Catherine

Great location & well kept. Tiled in pool need to be fixed/replaced. Huge restaurant but don’t seem to want people to use it- no signs with opening times, menus etc- such a pity.

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Anthony

Overall very good
Not a great location
Pool and appartments over due a refit

Leisure Family_with_children

4/10

Poor

03 Apr 2025

Craig

Third time here, won’t be back

Third time we’ve stayed here, won’t be back.
Check in time is not at 3 and rooms still being cleaned at 3.45. Not good enough. Had requested a specific block as stayed before. Eventually had to accept third room as receptionist was getting angry.
Location of room was awful, looking to public toilet.
Rooms are comfortable but won’t be back. Room location here is important as some are awful

Partner

8/10

Excellent

01 Apr 2025

Paul

Clean and spacious apartment. Close to beach and restaurants.

Partner

10/10

Exceptional

01 Apr 2025

Amy

Definitely recommend!!!

Fabulous apartments! Cleanest one we’ve stayed in over the years! The free bottle of water was a lovely touch, and the iron, nespresso machine were unexpected too!! We were given the soap and sponges to wash up our dishes with which was great as we were only there for a few nights. We had a front area and rear garden almost, with 2 sunbeds, a parasol and an egg chair. The room was so spacious and the air con was fab. The pool was heated which was great & helping yourselves to sunbeds was ideal too! Can get busy by the pool with people reserving sunbeds but this wasn’t too much of an issue for us. Staff were very friendly, location was fabulous. Half way up the hill but not a long walk, and if you go the back streets the incline isn’t noticeable. Didn’t try the food but heard it was lovely. Overall 10/10, fabulous place to stay and will be returning.

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Sarah

Great holiday at Cinco Plaza

1 bed apartment. Extremely clean, a 2 ring hob, microwave, kettle, toaster &coffee machine. Hairdryer in the bathroom, supplied with toilet roll and washing up liquid. The aofa bed in the living not very comfortable and could probably do with an upgrade to an actual fold out double bed these are single. The 2 single beds in the bedroom not a double which would be nice. There are not the comfiest but the are ok. Wee stayed for 9 nights and bedding changed twice. Towels changed changed rver other day. The staff are very nice , extremely helpful. The cleaning staff work very hard and do a great job. They give your room a once over every other day. Plenty of sunbeds and great pools. 1 large pool, 1 small pool and a childrens water play area. The restaurant and bar serve good food and are very resonable. They are slowly revamping the whole complex which is not easy when its always busy but they atr trying.

Friends_and_family Family

8/10

Excellent

19 Mar 2025

Catherine

Bit disappointed we could not have late check out. However they had shower room and luggage room. Overall was clean and staff friendly especially the cleaning staff .

Partner

10/10

Exceptional

13 Mar 2025

Kevin

Accommodation was better than one could have expected looking at rebooking

8/10

Excellent

10 Mar 2025

Anna

Great value

Great value appartment. Well equipped and plenty of room.
Parts were a little tired with wear and tear, but to be expected given the price. As with most accommodation in lanzarote you hear your neighbours due to tiled floors and the lack of soft furnishings.

Friends_and_family Friends

4/10

Poor

27 Feb 2025

Verified traveler

Somewhere to lay your head.

Complex is fairly big but needs a lot of love to fix the really tired facilities/rooms.

Bathroom was broken to bits. Have a shower and the toilet would get soaked. See pic.

Pool area is not managed properly as around 70% of sunbeds were reserved with no one on them for hours and hours. So many people couldn’t get any sunbeds.

Good check in and friendly staff.

Friends_and_family Friends

6/10

Pleasant

20 Feb 2025

Fiona

Cinco plazas was in a great location, friendly staff and average facilities.
Can see why won awards 10-20 years ago but tired now and in need of an upgrade.
Everywhere was very clean.
Parking nearby was not easy.

Leisure Family

10/10

Exceptional

17 Feb 2025

Kelly

Great hotel

We had a fantastic stay staff couldn’t have been more friendly. Our apartment was cleaned every day. There was a washing machine that included washing powder in the charge. Reception was great on arrival so we will definitely be back. Thank you for a lovely stay

Partner

10/10

Exceptional

13 Feb 2025

Caroline

Enjoyed our stay. The staff were exceptional. The big pool is in need of major repairs

Leisure Family

8/10

Excellent

26 Jan 2025

Chris

Was ok but food so so bad

Partner

6/10

Pleasant

17 Jan 2025

Perry

Great apartments ....clean tidy ...nice always come back !! Thanks 👍

Friends

10/10

Exceptional

29 Dec 2024

Darren

Lovely big apartment on a very well kept complex. Will definitely stay again. loved being so close to the hypersldino for fresh pastries for breakfast and a few minutes walk down to the strip. Very central location.

Leisure Partner

8/10

Excellent

28 Dec 2024

Erin

Cinco Plazas was in a great location - very walkable to the beach and restaurant area. The staff was great and very friendly. There were lots of amenities- very nice pool area. The breakfast was our favorite - it was delicious and very plentiful! The rooms were very spacious and well equipped for cooking although the furnishings were a little sparse. Overall it was a very good place to stay with easy access to the airport as well as other attractions. I would stay there again. It is a good 3.5 star resort - but no complaints at all!!

Leisure Family

8/10

Excellent

16 Dec 2024

Ewelina

Nice hotel close to the beach and restaurants, good grocery shop nearby. The room was quite big and had everything we needed. The only thing that was a bit weird was the phone ringing at different times during the day, only two or three signals but it was disturbing especially at night.

Leisure Partner

10/10

Exceptional

16 Nov 2024

Susan

Excellent stay

Solo last minute trip. Everything was excellent room . Staff. Cleanliness. Pool entertainment. Location. If you are thinking about booking this hotel. Do it. Its faultless x
Sue smith

Self

6/10

Pleasant

25 Oct 2024

Brendan

Ok

Apartment was clean and spacious.
Had everything that was needed.
Bed was very uncomfortable.
Walls too thin, can hear everything said/done in adjoining apartment

Self

6/10

Pleasant

03 Oct 2024

Perry

Didn't really like the surroundings .... limited

Leisure Self

6/10

Pleasant

19 Aug 2024

Emma

Sunbed situation was shocking, management need to take control an monitor! Lovely apartment but sunbeds really spoil the stay!

Leisure Family

6/10

Pleasant

12 Aug 2024

Thomas

A bit run down

Friends_and_family Family

8/10

Excellent

03 Jul 2024

catrina

Great location

Amazing apartments, very spacious. The location is amazing, just around the corner from all the bars and restaurants. I would definitely book again.

Friends_and_family Family

8/10

Excellent

14 Jun 2024

Alan

Lovely huge apartments with pool view. Ours was on the first floor, and we had a massive balcony area out front. The complex is popular with families, so there are lots of kids enjoying the pool areas, but it's pleasantly quiet after dark.

Leisure Partner

10/10

Exceptional

31 May 2024

Sean

Cinco Plazas

We had an excellent time at this hotel. There was plenty for the kids to do. The staff were fantastic. The only downside was that I found that the beds weren't as comfortable as I had hoped. I think the mattresses are due a change. But other than that the hotel was excellent.

Friends_and_family Family

10/10

Exceptional

09 May 2024

Dean

Cold pool

Leisure Family_with_children

10/10

Exceptional

24 Apr 2024

Damian

Excellent place

Friends_and_family Family

10/10

Exceptional

15 Mar 2024

John

Reception staff very helpful. Very clean from pool area to appartment lovely touch. having a bottle of water when you get there. Will be back

Leisure Partner

10/10

Exceptional

14 Mar 2024

David

Room allocated was spacious and reasonably appointed although shower poor with spluttering flow and tepid water

Leisure Partner

10/10

Exceptional

21 Feb 2024

Nichola

Very convenient and lovely staff

Leisure

6/10

Pleasant

01 Feb 2024

Paula

Nice hotel with nice staff

Friends_and_family Friends

6/10

Pleasant

31 Jan 2024

Paula

Good location

Accommodation suitable for what was needed - good location

Friends_and_family Family

8/10

Excellent

15 Jan 2024

Paul

Cinco Plaza

The rooms are basic and need a bit of tlc. Good size and we had what we needed. The shower leaked but there was a mop 🙄. This was reported but no outcome.
One pool was freezing the other heated.
Great spot to the strip but up axateep hill if you don't have great mobility.

Partner

10/10

Exceptional

30 Dec 2023

Joanna

Stayed here four times now and always fantastic. Really nice and clean with modern feel. Great location.

Leisure

10/10

Exceptional

24 Nov 2023

Diane

Lovely clean spacious apartment in a good location. Very helpful friendly staff.

Leisure Family

6/10

Pleasant

10 Sep 2023

Lorna

This is our third stay at cinco, didnt enjoy as much as previous, was too busy and getting a lounger around the pool was a real nightmare we were only able to go round the pool once in a week due to this. We counted 57 towels on loungers with no one using then the next day 53 absolutely disgusting and needs to be better managed. We spoke to reception who just told us to see the life guard but this should be monitered. Towels were being laid down at 4am as we arrived back to our apt. Never known it so bad. Not sure we would stay again during a busy time for this reason. Room was not cleaned enough, we were left with dirty towels and no toilet paper. Even after calling reception no one came with these. Shame as we had enjoyed previous stays.

Leisure Friends

10/10

Exceptional

03 Sep 2023

Emma

Lovely clean an specious apartments! Handy man on hand within 10 mins if any problems which was amazing! Pool cleaned thoroughly every day! Ideal for families in the holiday months! Great location less than a 5 min walk to strip and beach. Definitely visit again👍☀️🏖️

Leisure Family

8/10

Excellent

13 Aug 2023

Rachel

August 2023

Apartments were clean large and spacious. Air con was great. Few small ants about the place. John as entertainer was excellent and got everyone involved. Sun beds were a joke with towels out and every bed claimed by 7 in the morning!

Friends_and_family Family

8/10

Excellent

18 Jul 2023

David

Family holiday stay

Good hotel good location

Friends_and_family Family

8/10

Excellent

26 Apr 2023

Verified traveler

Spacious, basic, clean apts

Apts were basic but clean and spacious and very quiet at night. Beds were very comfy.. shower was great.

Self

4/10

Poor

04 Feb 2023

robert

broken tiles in swimming pool
cockroaches
no kettle had to ask for it they say was a shortage
window would not lock had to get someone to repair it
no sunlight in room
we asked for a upper balcony view ended on the ground floor facing the laundry place on the back a main rd opposite the supermarket
even though there were other rooms as other member of our group stay there with rooms next to them
they have a place for stray cats to come and feed so cats around

Leisure Family

8/10

Excellent

30 Jan 2023

Gerard

Bathroom fittings need replacing , sink plug shower head falling apart

Self

8/10

Excellent

26 Jan 2023

Paul

Good for families

Lots of apartments built around swimming pools. There's a cat area which is nice. Not a lot of parking available. 5 minutes walk from the beach via a steep hill. There's a supermarket next door and a pub/restaurant above it which is really good.

Friends_and_family Friends