Name: The Viv Hotel Wellington
Address: 25 Vivian Street, Te Aro, Wellington, 6011, NZ

8/10

Excellent

20 Jul 2026

Michael

The convenience of the location, ease of access to downtown Wellington. The staff was good and helpful. The room was overall nice, except for a ball of hair found by the bedside. Did not imbibe in the breakfast.

Partner

10/10

Exceptional

20 Jul 2026

Murray

nothing, everything was great

Self

6/10

Pleasant

09 Jul 2026

Nikki

The room was great and the shower has amazing pressure. Couple of downsides There were no towels in room so we called reception. The receptionist who checked us in insisted they're above the toilet, I said not there and she said we would need to come down to reception to get some. No apology. No offer to bring them to us (We had just driven 6 hours so it would've been a nice gesture) When we came downstairs there was no one at reception so we couldn't get towels but saw a cheerful man in the office who said he will ask the receptionist to bring them to our room.

Partner

8/10

Excellent

06 Jul 2026

Jillian

I arrived and the hotel had a new name which was a little concerning.
The down stairs reception area / cafe looked very different to my last visit.it looked tired.

Self

6/10

Pleasant

05 Jul 2026

B J

It was clean and good value for basic accommodation in a good location, just 8 minutes walk to Cuba St so really central. But as a woman on my own, I didn't feel super safe given anyone can walk in from the street and access the hotel, go up in the lift or stairs without a key. There was nobody around, it felt like I could be jumped in te corridor and nobody would even know. I didn't like the very low lighting in the corridors, either, for the same reason, It felt a bit unsafe. Once I was in my room it was fine but having no window wasn't very nice. Also, when I arrived, there was nobody around, it took ages to find someone to check me in.

Self

8/10

Excellent

30 Jun 2026

Samuel

Decent location and the staff were friendly

Self

8/10

Excellent

13 Jun 2026

Kieran

Good location, good price, room was clean but slightly rough around the edges

Partner

4/10

Poor

12 Jun 2026

Kayla

Most disgusting place I've ever stayed. No soap in the soap dispenser, shower was covered in soap residue, sheets were stained, toilet roll from the previous guest was still on the holder, and the floor was filthy; genuinely looked like it hadn't been vaccuumed in 2 months. When I was about to check out a house keeper asked if wanted house keeping, and I said that I was checking out, they didn't seem to know themselves, which rooms just needed house keeping and which ones needed to be cleaned between guests.

Self

10/10

Exceptional

12 Jun 2026

Sue

Spacious room and although booked a no window room, was pleasantly surprised to see a small window.
Prefect place to stay for one or two nights.
Very clean and modern. Nice to have air conditioning too

Self

8/10

Excellent

04 Jun 2026

DYLAN

Nice hotel in central Wellington - modern, clean rooms with guest parking for a fee.

The TV didn't work very well during our stay and the glass design of the bathroom might make it feel less private to some. These were the only issues with our stay

Despite this, I would stay here again - it's good value for money and very well located

Partner

8/10

Excellent

01 Jun 2026

Aroha

Good place to rest your head at nights, shower box is a little weird as just frosted glass surrounding it and huge gap when u close the bathroom door, option to park uncover with a small vehicle @$35/night, alternative is council street paid parking which is quite expensive and restrictive that would be the main negative, positive is it is very central to most places

Family_with_children

6/10

Pleasant

29 May 2026

Corinne

The location was convenient and good to have onsite parking. The rooms were small but warm and bed was comfortable. The room hadn't been vacuumed properly for a long time. Dust all along the skirting board and carpets around edges. The hallways also hadn't been cleaned or maintained for a while. Didn't have a very welcoming feel to the hotel.

Self

10/10

Exceptional

25 May 2026

Graham

everything was as expected

8/10

Excellent

24 May 2026

Brian

The location was close to downtown attractions. We were able to walk everywhere, including Te Papa and the wharf area, Mt Victoria lookout, Cuba Street Mall, Lambton Quay, the cable car, the botanical gardens, and the Beehive and the parliament buildings. We enjoyed our third floor room with the slanted glass ceiling. The only drawback was the shower arrangement. Despite our best efforts the shower splashed outside the curtains and got the bathroom floor all wet.

Partner

10/10

Exceptional

17 May 2026

Amabel

Very convenient. Reception staff were accommodating. Room we were allocated was small but functional. The bathroom was directly across from the bed with a glass door (fogged) and I’m not sure how I would feel about that if sharing with a friend. But great location.

Partner

6/10

Pleasant

17 May 2026

Rosemary

Didnt see any staff, no extra blanket in the room, noisy neighbours, bed was firm, good stay for the cost

Self

6/10

Pleasant

12 May 2026

Lauren

No shampoo, but clean and did the job!

Self

8/10

Excellent

08 May 2026

Michael E.

The building is old, but more than servicible for a few nights in Wellington. The main thing is that most hotel rooms here don'thave windows and the bathroom door is a barndoor that leaves a gap wide enough to see somebody sitting on the toilet when you are standing at the foot of the bed. The bathroom is very lacking in privacy in that regard...

Friends

6/10

Pleasant

23 Apr 2026

Grant

The rooms had not been deep cleaned in a long time, massive build-up of dust and dirt in many corners and around showers etc. It appears the cleaners are not given enough time to actually make sure rooms are clean. Was told they had 1 cleaner on for 20 rooms. The first room I had smelled damp and was not pleasant to be in. The hotel did rectify this for the next two nights with a room change. Breakfast is only available from 8.30 which is way too late for most business travellers and reception only manned from 8am till 6pm. Receipts are not forthcoming and you have to chase to get them. Again, not great for the business traveller.

Self

10/10

Exceptional

23 Apr 2026

Lucas

Nice rooms friendly staff and fairly clean. Very close to everything

Self

10/10

Exceptional

19 Apr 2026

Ethan

Good cuz

Self

10/10

Exceptional

19 Apr 2026

Barb

Staff very helpful, very handy to town and ferries

Self

6/10

Pleasant

18 Apr 2026

XIAOHUI

The air con unit in my room (203) was making loud noise the whole night, no matter what setting I put in on, unless I off it.
The room and the location of the hotel is great, apart from the noisy air con that kept me up all night.

Self

10/10

Exceptional

14 Apr 2026

Srinath

I stayed for 2 nights, in a Queen bed room with small window.
I found the room clean and property in good condition. AC worked!! They have a self check-in Kiosk which was very easy to use. There have two levels of parking, though I didn't have to use it.
It is located 5-10 mins walk from main CBD.

Self

8/10

Excellent

08 Apr 2026

Judie

Great for solo travellers

Self

8/10

Excellent

29 Mar 2026

bill

Good for an illicit meeting in the city

Self

8/10

Excellent

27 Mar 2026

Jacquelyn

Good for business travel noting it’s a decent walk from main CBD buildings.

Self

10/10

Exceptional

27 Mar 2026

Callum

Great value for $

4/10

Poor

25 Mar 2026

James

For the price, the hotel has practically zero amenities. Breakfast isn't served until 8:30 AM and there is no working coffee maker in the food area. Very limited hours for food (8:30 - 5:50 PM) so I had to buy breakfast around the corner.
Overall, a clean hotel. A bed/tv is about it.

Self

10/10

Exceptional

23 Mar 2026

T

All good

Partner

8/10

Excellent

20 Mar 2026

Jason

The room was expectedly small. However, the bed in the room had a large pointy wooden bed base that made it hard to maneuver around. I hit my leg multiple times. Also, the carpeting by the bathroom was frayed, the room had a strange odor upon entry, and the bath product receptacles were flimsy and the bottles kept falling off. The staff at the front desk was very nice and helpful.

Very important note: there is parking onsite. However, request a spot on the ground level. Level 1 is nearly impossible to maneuver without scraping your car on the side wall.

Self

4/10

Poor

16 Mar 2026

Kiran

Very poor service or no service. Gadgets in the cafe not working. If AC gets broken, no one to repair it , the guest has to change the room of the hotels choice

10/10

Exceptional

14 Mar 2026

Payten

contactless check in, very clean rooms

Partner

4/10

Poor

10 Mar 2026

Thomas

Very unfriendly staff. No service hotel. Noise all night long.

Partner

6/10

Pleasant

08 Mar 2026

James

Reception were great when we had noisy neighbours and changed our room. thank you

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Paul

Basic facilities, but clean, and high standard, spacious, good central location.

10/10

Exceptional

26 Feb 2026

David

Good value accommodation just outside the city.

10/10

Exceptional

26 Feb 2026

David

Excellent good value room.
Clean.
Good responsive staff

Self

6/10

Pleasant

24 Feb 2026

Loree

The room was ok, felt a little dated, but was comfortable enough. I had to ask multiple times for a hair dryer, finally just went to the room next to mine that was being cleaned and asked house keeping did one.

Partner

10/10

Exceptional

23 Feb 2026

May

Room clean, staff very helpful, great price, great location.

10/10

Exceptional

19 Feb 2026

Evan

Clean roo., great staff. Location was near enough to town center i could walk everywhere i wanted to go.

Self

8/10

Excellent

12 Feb 2026

Magali

Clean room

10/10

Exceptional

12 Feb 2026

Sarah

Quiet, tidy, smart tv, usb ports, friendly staff, fantastic location.

Partner

8/10

Excellent

08 Feb 2026

Ashley

Decent, no staff though, or parking info

Self

10/10

Exceptional

05 Feb 2026

Minh Duy

A nice spacious room the top floor has big windows on the ceiling which I thought was really cool. If it had a microwave it would be perfect

Leisure

6/10

Pleasant

27 Jan 2026

Melanie

You need to be tech savvy to be able to use the tv.

2/10

Poor

20 Jan 2026

Seth

I added breakfast to my stay, and a flyer in the room promised a full hot breakfast at the hotel's Cafe Vivian. Turns out, the reception lobby is also the \"cafe\", and it's just self-serve cereal (I didn't see any milk but there were a few yogurts) and stale toast. There's no coffee at all, and instead there's a kettle and some tea packets and instance coffee.

Business_and_leisure Self

8/10

Excellent

17 Jan 2026

Angelo

Room was clean and tidy. Only let down was I stayed 2 nights and on day two I didn’t have anyone come change towels or anything so I couldn’t have a shower before I checked out. Other then that very good

Leisure Self

6/10

Pleasant

12 Jan 2026

Chris

Paid $35/ day for secure parking. Obvious not secure, had a bag taken from my car at 530pm from someone off the street. Phone kept ringing with message light flashing, eventually unplugged it. Staff was super nice and helpful but the stay will cost me $350-$450 to replace stolen bag.

Leisure Family

10/10

Exceptional

10 Jan 2026

Heidi

The room was very nice and modern, all the amenities needed! Very central area. The AC is not very strong so keep that in mind when booking an inside room. I would recommend this budget hotel as it is a great value for how nice it is!

Leisure Partner

6/10

Pleasant

01 Jan 2026

Gordon

Inefficient check in

10/10

Exceptional

31 Dec 2025

May

The room was spacious, clean and tidy. Process of checking in and out is easy. The hotel is near to restaurants, many choices. The only problem we encounter during our stay is our next room, they were too loud using their door, banging when going in and out at 10pm. Otherwise the hotel superb!

6/10

Pleasant

20 Dec 2025

Christine

At check-in the receptionist told us to use the \"on line\" check-in. In the past it hasn't worked so we were reluctant but have it a go. Got to where you swipe your cc and it failed. Receptionist not happy that she actually had to get us to sign the form. Either way she would have needed to deal with us to give us a room key.
The room was clean and tidy on arrival however for 5 nights stay we got no service. In the past we have been serviced most days.
I asked for towels to be replaced and for tea, coffee, toilet paper to be replenished on day 3. Got fresh towels but no used ones taken, and nothing else. Asked at reception the next morning, (different receptionist) who happily have me what I needed.
We feel the standards are slipping here at Microtel.
It's in a great location, the room we were in had a slightly softer bed than previous rooms we've stayed in so that was nice.
I'm sure we will be back and hopefully customer service will be back to its previous standards.

Leisure Partner

8/10

Excellent

19 Dec 2025

Sarah

Basic but nice room. Soap holders were broken. Bed was a little uncomfortable to sleep in.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Amber Rose

Clean room and good facilities for price.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Cynthia

Minimalist style room. Neat and tidy. Our room was on the 3rd floor. Had a cool slating roof window with automated blinds.

Housekeeping did not clean our Rm on 2nd day of stay.

Appreciated the staff accommodating us by leaving the cafe downstairs available to us to wait for our transport even after closing time.

6/10

Pleasant

15 Dec 2025

ron

Room was very small
And defintion of small window did not match picture

10/10

Exceptional

07 Dec 2025

James

Great value, very comfortable bed and smart room layout

Business Self

6/10

Pleasant

27 Nov 2025

Kym

Arrived at 1:25pm - Room was ready but the receptionist wouldn’t allow me to access the room until precisely 2:00pm unless they extorted $25 out of me. I waited in the public cafe area staring at the clock until 1:59pm - only then was I allowed to be issued with a keycard. I wouldn’t stay there again - Pretty poor way to treat your guests and lacks any level of customer service.

Business

10/10

Exceptional

19 Nov 2025

Santosh

Perfect accommodation for a short stay. Spotless, great amenities. Bed was awesome as was the air conditioning

Self

8/10

Excellent

12 Nov 2025

Joseph

Great room amazing view. Helpful staff. Quiet

4/10

Poor

12 Nov 2025

Martine

The room was quite dusty and the shower was a disaster: the faucet was falling down whenever I turned on the water, the shower base was wobbly, the soap dispenser had been ripped off the wall.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Sasha

Room was fine thanks and did not see any staff ;) Just the guests in the room opposite were very noisy at night on third night (someone was banging for ages to be let in).

Business Self

8/10

Excellent

17 Oct 2025

Matt

Close to town

8/10

Excellent

13 Oct 2025

Alexandra

There was a lot of mould on the roof in the bathroom if that wasn’t there it would have been absolutely perfect for what I needed.

Leisure Self

6/10

Pleasant

13 Oct 2025

Jill

Great location and value for money. Could improve security as non guests could access the building and lift. Disappointed that i couldn't get the tv connectivity to the wifi.

Leisure Self

6/10

Pleasant

07 Oct 2025

Steven

I was very surprised to have an additional $190 on charge to me card on arrival, despite having already paid for the room.

Business

2/10

Poor

04 Oct 2025

Nicholas

We paid our room when book and had to pay when check in. The room number should be printed on the receipt, but the printer didn't work, so we don't know where is the room. We got told to park at parking No.1 where someone already parked. The on site manager didn't help us at all.

8/10

Excellent

01 Oct 2025

Adeline

Positives: Value for money, location (walkable to main tourist areas), has a lift, the staff were helpful on the phone, self-check-in was straightforward, the bed was comfortable, tea and coffee were provided, and the bathroom was clean.

Negatives: the cups provided were dirty, no spoons to stir hot drinks, and the bathroom walls are made of opaque glass (not fully private). The carpet meeting the wall edges was dusty, and the reception was often unmanned during operating service hours.

Other things of note for our room: The TV standby light was very bright (difficult to darken the room), and it was not immediately obvious how to close the blinds (switch-operated). The phone had a message light on, and I could not disable it.

Leisure Family

10/10

Exceptional

01 Oct 2025

Terry

Very close to Cuba street. Lots of good dining ops. Safe and quiet. Convenient and affordable!

Leisure Friends

10/10

Exceptional

23 Sep 2025

Jaspinder

Very

6/10

Pleasant

18 Sep 2025

Karamjeet

The bathroom door is of frosted glass, providing no privacy for the person using it. There is no basic cutlery in the room, and no staff are available until the next morning to help out.

Leisure Family

8/10

Excellent

15 Sep 2025

Eddie

Quiet room and the location of the hotel is in walkable distance to restaurant around Wellington CBD. Price is very good as well.

Business

10/10

Exceptional

14 Sep 2025

Helen

Easy check in. Excellent and quick communications on queries. Great proximity to everything I needed. Public transport nearby. Nice cafe downstairs

Business_and_leisure

6/10

Pleasant

13 Sep 2025

Felicia

Staff

8/10

Excellent

11 Sep 2025

George

Easy and convinient, room was well designed and clean

Business_and_leisure Friends

4/10

Poor

29 Aug 2025

Simon

Poor stay

The hotel room had a perfectly good TV but no service and as an international guest I couldn’t watch free to air TV.
The room service only occurred every 4 days which I was not expecting. This was not communicated when I booked the room
The “girl” in the reception desk was unable to provide me with a receipt at check out. The app I had booked with suggested I needed to talk to the hotel at check out to get a receipt but this needed to happen some time after check out and only via email.

Business

8/10

Excellent

17 Aug 2025

Lilian

I encountered the building was dark and nobody was there when we arrived. I found it not very welcoming. The room was ok. Bathroom not very clean and the fittings of the room were lose.
For the price we pay it was ok.
The location was great!

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Katerina

Good place to stay

Leisure Self

8/10

Excellent

14 Aug 2025

william

All as expected for budget accommodation, clean, tidy, friendly. Happy to book again

10/10

Exceptional

05 Aug 2025

Pili

Very good the highlights is the staff fr our day 1 they are absolutely helpful kind smile evertime i need some help they treat us with great attitudes we will be stay again

Business_and_leisure

10/10

Exceptional

02 Aug 2025

Craig

Staff were amazing. Seriously. So friendly and happy to help.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Mariel Angelica

Thank you!

Leisure Family

8/10

Excellent

20 Jul 2025

Mike

Room was nice and quiet but particularly impressed with the manager. Was very helpful with the TV setup

8/10

Excellent

19 Jul 2025

Jennifer

Perfectly adequate compact room with comfy bed and pillows.

The security at the property is not amazingly reassuring.

Leisure Self

10/10

Exceptional

23 Jun 2025

Jarvis

Really nice room in a great location for a more than reasonable price

Leisure Self

8/10

Excellent

16 Jun 2025

Christine

Excellent location for us.
Stayed a week. Didn't get serviced but did get tea etc replenished when I asked.
Bed is very high and very hard. I know this also from previous stays. Value for money and location are white we keep going back.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Dominic

This was SO much better than expected - especially for the price.

I was worried that photos were of just recently refurbished rooms, but I was wrong. Obviously ALL rooms are modern, like this.

And a decent size.

And immaculately clean, well proportioned, and with great facilities. The bathroom is stunning, and there's plenty of storage room for longer stays.

The bed is firm, but comfortable.

The only downside would be if you have a room facing Vivian Street, as I did. The windows are surprisingly not double glazed, and it's quite a busy street - even through the night, so you will get quite a lot of street noise.

But for the price, and convenience, it can't be beaten. Quite the gem!

Leisure Self

4/10

Poor

02 Jun 2025

Daniel

We arrived in the evening and attempted to park in the hotel car park. The shutters were down and we were unable to contact anyone to open the parking facility.

Both the reception and bar were closed and unmanned. After contacting the on-call manager, we were informed we would have to park opposite the hotel in the on-street parking as the car park was full. A number of people had the same issue as my wife and I, so could the hotel perhaps specify when the car park was full?

The hotel is situated on the State Highway, so we had to rejoin the traffic and loop around to park. Our room itself was small, and unfortunately for us was situated above the highway so was quite noisy. The hand dispenser was broken and so the sink and fixtures were covered in hand soap when we arrived.

It was located close to numerous bars and restaurants.

Leisure Family

10/10

Exceptional

31 May 2025

Ashleigh

Good location. Good parking option. Comfortable room

Leisure Partner

4/10

Poor

29 May 2025

Joanne

We had a terrible experience checking in. We arrived in the early evening, after 6pm.
The vehicle was outside the hotel on SH1 and we couldn't get the gate lifted without a card.
Why isn't there a keypad to punch in a code for guests who have already paid?
The terminal was confusing, it wanted our credit card even though we'd already paid. Then the terminal went down on us and the manager had to come downstairs to reboot it.
It was stressful.
The after hours checkin system let you down and I would not recommend the hotel for this reason.

Leisure Friends

2/10

Poor

27 May 2025

Jennifer

Incredibly noisy room. Would not recommend.

Business Self

6/10

Pleasant

17 May 2025

T

Odd

Good location, new, spacious (but mostly empty) room.
Hair on bed and handprints smeared on frosted bathroom glass. TV didn’t work. To be fair, I didn’t ask anyone how to fix but then there doesn’t appear to be any staff there after 6pm.
You can listen to the person in the next room have a conversation, which is great at midnight when you were sleeping soundly. The roller blinds are slow and again, the neighbouring room’s are very loud.
Also the front door appeared to have open access even after 8pm…and no security/card needed on the lift, so presumably anyone can just wander inside whenever??
New hotel so most of this is fixable…not sure about the sound proofing though.

Friends_and_family Family

6/10

Pleasant

07 May 2025

Laura

Bathroom had not been fully cleaned. I had to wipe down surfaces myself upon arrival. Carpet had not been properly vacuumed - hairs. Relatively well presented otherwise.

2/10

Poor

06 May 2025

Cara

The service at the property was terrible. I stayed for 9 nights and even though I asked for fresh towels in my room and milk to be replaced from both the cleaners and management, over multiple days and multiple requests this did not eventuate.

Leisure Family

6/10

Pleasant

24 Apr 2025

Jack

Entrance needed more security. Anyone could get into the building and also use the elevator. Swipe card access to both should be added. The TV in our room also randomly turned on. One night it turned on 4-5 times lighting up the entire room. Eventually I had to unplug it from the wall

Leisure Partner

8/10

Excellent

14 Apr 2025

Noeline

Disappointed that they do r have local tv. You need to pay extra.
.

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2025

Simon

Booked an internal room. Perfect for what I needed and really clean and quiet. Best sleep I’ve had in a long time!

Business_and_leisure Self

8/10

Excellent

03 Apr 2025

Kevin

Property was in good location. Staff were friendly. Bed and bathroom were nice. The internet was down for 2 days, and the tv in the room wouldn’t power on. Also, after 1800 there are no staff, just a kiosk to self check-in. Good for budget travelers wanting to explore Wellington.

Leisure Friends

8/10

Excellent

18 Mar 2025

Maurice

Great location

Business_and_leisure Self