Name: Mercure Wellington Abel Tasman
Address: 169 Willis Street, Wellington, 6011, NZ

2/10

Poor

24 Jul 2026

Xinger

The soundproofing is terrible. You can hear almost everything happening in the neighboring rooms. Bring earplugs, or don’t expect to get any sleep until everyone else has gone to bed. The room was freezing. There was only one heater, and even on the highest setting, it wasn’t enough to keep the room warm. The shower had strong water pressure and plenty of hot water. The hotel is conveniently located within walking distance of Cuba Street.

6/10

Pleasant

14 Jul 2026

Vicky

Great location, comfy beds and friendly staff. It was a good stay! Downside was a very noisy vent in the bathroom and the buffet breakfast and coffee was a bit cold.

Family_with_children

10/10

Exceptional

09 Jul 2026

Allan

The room was clean and comfortable. Staff very smiley and helpful

Self

10/10

Exceptional

04 Jul 2026

Jack

Third time we have stayed here and always great service and accommodating is always very comfortable.

Partner

6/10

Pleasant

27 Jun 2026

MiKyung

With the price, generally ok.
Beds were comfortable but mouldy bathroom and stained cups made me uncomfortable.
I wouldn't come back for next trip.

10/10

Exceptional

19 Jun 2026

Sharon

Lovely clean room, very friendly & helpful staff.

Partner

8/10

Excellent

11 Jun 2026

Phillip

Nice rooms but the beds are very average and we had an issue with water pressure and temperature in the shower. Definitely needing it’s upgrade (in progress) we have stayed here a few times as it’s very convenient.

Partner

6/10

Pleasant

06 Jun 2026

Nishani

Proper parking facilities needed

Family_with_children

4/10

Poor

27 May 2026

Klaus

They have to give the Cleaners more Fund for Cleaning. The Bathroom was very dirty. Partly very yellow awfully between the tiles.
Table Lamp was rotten and very dusty. Stain in every color on the Carpet. Room looks like (don't wont to touch it) NO cutlery Waterheater you have to heat on the floor. Don't need the speaker from the TV, we hear it from the Rooms left and right. Very poor quality Walls, very noise. Everything from the other rooms you can hear. Room look overused.

Partner

10/10

Exceptional

01 May 2026

Emily

Central to everything in the city. Friendly and clean place. Had some big tears in our carpet though, but the rest of the room and bathroom was clean and modern. Some road noise at night.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Ryan

Good location, friendly staff but room looking a bit tired.

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Ritesh

Good 😊 have to pay your parking

Family

10/10

Exceptional

07 Apr 2026

Nadia

Clean rooms and very friendly staff.

6/10

Pleasant

07 Apr 2026

Paul

Convenient walking distance to supermarket, restaurants, shops and Oriental bay. A straight 15 min drive to the morning inter-islander ferry.
Traffic noise.

Self

8/10

Excellent

07 Apr 2026

Liz and Laurence

Great location and close walking distance to Lambton Quay, Queens Wharf and Cuba Mall.

Venue is close to the motorway into the city so that was handy.

Carparking is $35 per night and if the basement is full, Wilson's carpark two doors down - very handy.

Family_with_children

6/10

Pleasant

04 Apr 2026

Andrea

Staff very responsive
TV didn’t work ie needed an ‘antenna’ to access TV 1
Breakfast next door horrible

Self

8/10

Excellent

24 Mar 2026

Darren

Nice location with all amenities in walking distance.

Partner

10/10

Exceptional

21 Mar 2026

Sven

Lovely staff, great location.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Tracy

1st star is for location, it’s right in the city. My room was on the 5th floor so traffic noise was minimal. 2nd star for the reception staff who were friendly and professional. Sadly the room though was an absolute shocker. The carpet was filthy, with huge rips and there was a chair in the room that was disgusting. To be fair, I wasn’t expecting perfection, this hotel has a very average star rating but it was my only reasonably priced option (NZ $206 for 1 night) for a last minute booking. I was happy to over look a dated decor and a bit of wear and tear but this room was next level. Thankfully the bed linen all looked clean and the bathroom was grotty but ok.

Family

8/10

Excellent

17 Mar 2026

Grace

Bed was very comfortable. Was also lovely and quiet especially at night. Some basics lacking in room. No tissues, hair dryer, body wash run out in shower, no rubbish bin in kitchens area. No ability to wash dishes.
Personally wasn’t impressed with wall art but this is of course subjective. For one night was comfortable and adequate. Extra cost for parking per night and small cars only.

Family

10/10

Exceptional

15 Mar 2026

Kelton

.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Deborah

The room was ok. We had some warm days and there is no air conditioning in the room just a fan so it was uncomfortable.
The carpark building is suitable for small cars only. It’s very narrow to get around.
Has plenty of food selection close by

8/10

Excellent

14 Mar 2026

Victoria

Lovely staff, clean room, comfy bed

8/10

Excellent

13 Mar 2026

Annalese

Great location with shops nearby

Family_with_children

6/10

Pleasant

04 Mar 2026

Teresa

This is an old property and reflects its age. The walls are thin and noise travels. The shower stall floor is steeply sloped to the drain insert which floats up with the water level. It was hard to stand up and I kept slipping and stubbing my toe on the drain insert. The staff however, were wonderfully professional and helpful.

Self

8/10

Excellent

26 Feb 2026

Stephen

Room clean and well msitained

Partner

8/10

Excellent

26 Feb 2026

Vicki

The staff at reception were very good, so was the breakfast and the location of the hotel. The only thing pulling it down was that the room wasn't as clean as I would hope. The kettle looked like someone in the past had cooked noodles in it and the shower could do with a decent scrub.

Family_with_children

6/10

Pleasant

23 Feb 2026

Maryann

Clean room

10/10

Exceptional

22 Feb 2026

kazal

Excellent

10/10

Exceptional

20 Feb 2026

Ricardo

Decent hotel with great location. The server August at the restaurant Sage and Salt was very friendly and helpful 😊.

8/10

Excellent

18 Feb 2026

Nigel

Great place and staff.

8/10

Excellent

13 Feb 2026

Margaret

Nice room, friendly helpful staff

Leisure Partner

6/10

Pleasant

12 Feb 2026

Verna

Cannot fault the cleanliness of the room in any way. Know I went budget, but didn't like the reminders I had gone budget - like no functioning air conditioner/heat pump - and it was the hottest, muggiest few days. And of course, only 1 opening window, that has restricted opening so no real moving air could flow in. No dishcloth or tea towel or liquid to wash my tea/coffee mugs with - no basin plug, no shower cap (being a woman do tend to rely on these). No plate or knife to put my dinner on.
So, have learnt, go a little better budget next time!

Business_and_leisure Self

8/10

Excellent

12 Feb 2026

Ruth

Yes, room was clean and modern

Leisure Partner

10/10

Exceptional

12 Feb 2026

Janet

Welcoming staff. Large clean room.
Central position and only meters from the AirPort Express bus stop.

10/10

Exceptional

10 Feb 2026

Francis

front desk staff were world class

6/10

Pleasant

08 Feb 2026

david

Great part of town, Room was clean, staff friendly and helpful.
But place is worn and in need of some love. Pictures don't match reality. But that also explains the price point :)

Leisure Family

8/10

Excellent

03 Feb 2026

Kelly

It's quite an ol

10/10

Exceptional

03 Feb 2026

Leanne

Friendly staff, clean generous size room

Leisure

6/10

Pleasant

30 Jan 2026

Lynda

Very friendly staff though rooms are Quite squishy and run down

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Naomi

Was all very clean, access to city excellent. Friendly staff. The biggest letdown was th TV
In this day and age this needs to be a smart TV.

Leisure Partner

6/10

Pleasant

27 Jan 2026

Pauline

The best thing was the location

Leisure

6/10

Pleasant

26 Jan 2026

Shyam

Room was not ready at 2pm. Poor signal resulting in no tv for nearly 24 hrs. Our pre-paid breakfast vouchers were not given at check-in.
Rooms are dated.
Feel for the staff who were constantly saying the word ‘SORRY’ to literally every guest.
Avoid this place till the promised renovation is complete. By the way, we stayed 3 nights & 4 days and did not see a single tradie, machine or hear a nail gun.

6/10

Pleasant

24 Jan 2026

Willow

The staff at reception were friendly and rooms tidy and clean. However lost a few points for the condition of the room (410) - the fridge ran so hot it hummed and the draw above fridge with cups, glasses and spoons was really very hot, so everytime you took a glass out it was hot.
There was an open hole into wall where the shower head came out.
There was also no air conditioning that worked which is not ideal just a big fan that was quite noisy. For a room that caters to 2-3 people lvthink there should be 2 seats at table so one doesn't have to eat in bed. Tv only has the basic tv channels and Internet kept cutting out throughout the whole 3 night stay so you cant watch a movie on your phone either (I did call reception about this on second night and they didnt seem surprised. They just said someone was coming to fix it, but was same issue every day so think that might be their standard response).

Leisure Family

6/10

Pleasant

14 Jan 2026

Kwok

Room was in average condition, some carpet but the location is really central.

10/10

Exceptional

07 Jan 2026

Leona

The room was clean, reception staff and cleaning staff were pleasant and helpful. It had everything I needed and was a great central location.

Leisure Family

8/10

Excellent

03 Jan 2026

Paula

Good spacious rooms, staff very helpful. Walking distance to Cuba Street and easy access to get around. Hotel is going through an upgrade.

Leisure Family

4/10

Poor

25 Dec 2025

Dylan

The staff were amazing both at the front desk and the housekeeping ladies.
Room was average. Something was sticking through the carpet that got stuck in my child’s foot, I do think they are under renovation because the room right next door to me looked amazing. Staff were 12/10 room was a 3/10 and that’s being nice. Word of advice, utilise the discount on offer for Wilson car park next door as the under ground parking is tight.

Leisure Family_with_children

4/10

Poor

15 Dec 2025

rupika

The property is tired and dire need of an upgrade. The shower was dirty.
The noise from other rooms can be heard as the walls are super thin.
The only good this was the breakfast in the hotels cafe. Needs a major upgrade.

Family

10/10

Exceptional

14 Dec 2025

Cheryl

Some stickiness on bedside table

Room beautifully decorated

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Janys

The Mercure Abel Tasman Wellington is a safe and quiet hotel n the bustling Willis St area if Wellington. It is clean and well looked after with helpful staff

Business Self

8/10

Excellent

07 Dec 2025

Norie

Staff were lovely great location. the walls were a bit thin so it meant when doors were closed or slammed was quite loud.

Business_and_leisure Partner

6/10

Pleasant

07 Dec 2025

Maurice

Room was tidy but a bit out dated
Had a stain on floor next to bed which I covered with bath mat
Breakfast was excellent
Overall nice stay, good location, good parking
Thanks

Business_and_leisure Partner

10/10

Exceptional

05 Dec 2025

Deb

Great hotel in a fantastic central location. Room had comfortable beds, was super clean, nice and bright with large windows. I'll definitely stay again.

Leisure Family

10/10

Exceptional

26 Nov 2025

Daniel

Excellent service, modern amenities and a comfortable bed!

2/10

Poor

20 Nov 2025

Eva

First of all, I have never ever heard of a Hotel room not having Aircon. I have travelled a fair bit in my life and never come across with a room with no AC. They offered us Fans (which were very dusty, could have cleaned it first). They also don't supply tissues (we have stayed in Lake Taupo in a Motel for 1 night, even this little place had aircon and tissues. We have emailed them at the time of the booking, that we require secure parking for a daily fee, well they didn't have any, we were told, first come first served, they have run out of parking spaces. They did not mention this at the time of booking. We had to park in Wilsons Parking (unsecured). Next morning I woke up to see a line of thick dust in the \"headboard\", had to ask them to clean it as it was right at my head. Bathroom very small, vanity had hardly any room to put a bag of toiletries down. For a bigger room, TV was tiny, no ability to log into any apps, as they didn't have any. Although the same chain in Auckland was a lot better, with this experience we will never book anything with Mercure. Terrible experience.

Leisure Family

8/10

Excellent

06 Nov 2025

Audrey

I didnt have breakfast there. The pot of tea was lovely.
The staff great, It was a bit noisy, from road noise.

10/10

Exceptional

06 Nov 2025

ROBERT

Comfortable bed, tea making facilities, Clean room and bathroom.
Friendly helpful staff.
Central location.

Self

10/10

Exceptional

04 Nov 2025

Mac

Very clean room, wonderfully friendly staff. Good location re parking with Wilsons almost next door.

Business_and_leisure Self

10/10

Exceptional

31 Oct 2025

Claire

Clean amd comfy

Partner

6/10

Pleasant

29 Oct 2025

Hazel

the room was in good condition, the bed spread was very thin and uncomfortable. Other people got assigned my room and tried to come in.

Leisure Family

10/10

Exceptional

26 Oct 2025

Nikki

Great location and good parking options. 24 hour desk.

Partner

6/10

Pleasant

24 Oct 2025

Len

No issues. Not much interaction

6/10

Pleasant

19 Oct 2025

Lucia

Rooms decore looked tried.No sound proffering. Next door might as welll have been in our room! & noise from the road . Curtains didn't block the light v.well & worn.Bathroom was underwhelming but clean .Bed was comfortable .

Leisure Partner

6/10

Pleasant

14 Oct 2025

Miki

Hotel needs an upgrade, make it sound proof but overall it was an okay stay. The service was good.

Business Family

6/10

Pleasant

06 Oct 2025

Michelle

Noisy and not so clean bathroom. Room spray gave me headache

8/10

Excellent

06 Oct 2025

Vanessa

Central location, easy walk to Cuba St, Lambton Quay, etc. Clean and tidy.

Leisure Family

4/10

Poor

03 Oct 2025

Kylie

Our room was very run down, had a rotten window frame, broken mirror which had been duct taped up, no sheer curtains and an apartment block right opposite that looked straight into our room. Had drapes but if wanting to get changed in the daytime, needed to close the drapes which made the room dark. Acrylic Shower cubicle was also very small and we are not large people. Overall felt it was a very run down hotel.

Leisure Family

6/10

Pleasant

02 Oct 2025

Charity

Room was very dated than what is presented in the pictures. Walls are paper thin, could hear friends in toilet and the people partying next door. Upon check in wasn't told about the elevator that didn't work in the wilsons carpark. We would have dropped the luggage and me at the door as i am having surgery on my knee and walking down 4 flights of the car ramps was very painful. There is no cutlery only coffee stirrers. Also the room was serviced at approximately 4.45pm which was such a weird time as we were getting ready.

Overall the place was in a good location for the city and the TSB arena.

Friends_and_family Friends

4/10

Poor

01 Oct 2025

Derek

Desk staff were polite, welcoming and knowledgeable.
Room was ok but property had a tired look and needed better quality renovations. Shower performance needed improvement.
Breakfast buffet seemed expensive at $35 per head and a human hair was found amongst the scrambled egg. Its location appeared to indicate a lack of hygiene procedures by kitchen staff.
The shops nearby did not enhance the properties location

Leisure Partner

6/10

Pleasant

30 Sep 2025

John

Shower had low water pressure, on 7th floor otherwise ok

Leisure Partner

6/10

Pleasant

25 Sep 2025

Adrienne

Room was comfy and clean. Location was convenient and lots of places to eat nearby. Hotel breakfast was contracted out to cafe next door and it was a good breakfast except they ran out of food and didn't replenish anything and heaps of people after us went without. Most irritating thing was that we tried to check in after 4pm and told our room wasn't ready yet with no timeframe provided. We had tickets to WOW that night so this meant we had to change our plans and it was just annoying. Hotel staff were nice but didn't seem to care that this was an inconvenience and offered no solution. Tainted the whole stay, really.

Leisure Family

10/10

Exceptional

23 Sep 2025

Darren

The room was very clean and had everything that was stated.
Everything we needed was with in walking distance the process was stress free and was easy to get in and out.

Leisure Family

8/10

Excellent

19 Sep 2025

Hayley

Property was fine albeit dated (however they are about to upgrade) and the breakfast was top-notch. We didn’t like the area though - lots of uni students, awkward with a pram and not close enough to the activities we were doing

Leisure Family_with_children

4/10

Poor

18 Sep 2025

Amy

The bed was very saggy on one side. The jug was old and burnt. room had a lot of dust. The shower head didn’t work properly. The rooms are in a need of a massive upgrade. The curtains were also ripped and the room had a bad smell.I would never stay here again.

Leisure Partner

4/10

Poor

03 Sep 2025

Tom

Noisy works going on. And late night party guests.

6/10

Pleasant

31 Aug 2025

Ronny

The bonus we the location however, the windows being old and single glazed there was plenty of noise and on a windy night a bit of 'whistling'.

Business Self

10/10

Exceptional

17 Aug 2025

Karen

Very clean and tidy plus excellent service

Leisure Family

8/10

Excellent

14 Aug 2025

Noeline

A little noisy with facing Willis Street would ask for different apartment next time. Otherwise everything was just perfect.

8/10

Excellent

30 Jul 2025

Madison

Nice clean area with good set up in rooms , good area easy walkable location to look around town, Was surprisingly very quiet and peaceful being where it was , overall great stay me and my family loved and will be back.

Partner

10/10

Exceptional

10 Jul 2025

Catriona

We had a great time here. The location is perfect, lots to walk to and plenty food options around. The rooms had everything we needed and were clean, bathroom was spacious. Staff were friendly and the rooms looked smart. Beds were firm but comfortable. Good value for money.

Leisure Family_with_children

2/10

Poor

06 Jul 2025

Susan

Appalling noise from other guests, reception was aware but did very little. If totally spoiled the start of a great holiday

Leisure Family

8/10

Excellent

04 Jul 2025

Cathryn

Location was convenient.
Parking available- $35

Leisure Partner

2/10

Poor

29 Jun 2025

Anjaleen

Nothing of value to add.

8/10

Excellent

23 Jun 2025

Ben

Great for the price.

10/10

Exceptional

17 Jun 2025

Natasha

Very helpful staff , very tidy and fresh room

Leisure Family_with_children

6/10

Pleasant

15 Jun 2025

Ezra

Its nice but definitely needs an update

Leisure Family

2/10

Poor

08 Jun 2025

Duane

When booking the motel the photos seemed nicer than what the actual room was. Our drain in the shower was blocked with hair.
We had a buffet breakfast with our stay.
Buffet food was cold not hot and very over cooked.
Parking was a nightmare not very well signed saying this is where to park. Very tight car parks was very difficult leaving as bigger vehicles were parked and hard to move past

Leisure Family_with_children

8/10

Excellent

27 May 2025

Michelle

Staff great and cleaning staff do their best but the rooms are in very bad condition. Looks like they might be refurbishing soon. Very needed. But low price.

Business

4/10

Poor

25 May 2025

Maria

Area is nice closed to everything. I wasn't happy with the room n the bed wasnt comfortable. The hotel had a funny smell.

Leisure Partner

6/10

Pleasant

24 May 2025

Alex

Had to move room due to unclean sheets; new room had stains on carpet; kettle unclean.

Leisure Self

10/10

Exceptional

18 May 2025

Oscar

Very dedicated staff. Excellent location. Great Cost/Benefit relation.

Leisure

6/10

Pleasant

07 May 2025

Sovala

Better services please

Business_and_leisure Family

10/10

Exceptional

02 May 2025

David

We loved our stay here. A great location to walk to theatres, restaurants and public transport so handy

Leisure Partner

6/10

Pleasant

25 Apr 2025

Helen

Will be better when the renovation is complete.

8/10

Excellent

22 Apr 2025

Karyl

Good accomodation with lovely restaurant, easy access to city and a short walk to airport bus

Leisure Self

8/10

Excellent

21 Apr 2025

Diego

Even though my stay was short, was what I expected. Clean, quiet and pretty cozy :)

Leisure Self

8/10

Excellent

18 Apr 2025

Frances

Good central location. Breakfast available. And we were able to park at the premise.

Leisure Partner

4/10

Poor

18 Apr 2025

Christina

Check in was difficult, asked for early check in when booking and when I arrived this was not even considered. Room had rubbish under the bed. Bathroom was not up to standard, mould, dirty shower curtain. Wallpaper in main room was peeling off. Staff were in the corridor complaining about guests. Location was great. Tried to extend booking with property directly and found them very hard to contact.

Leisure Family

8/10

Excellent

11 Apr 2025

Rodney

Easy access to blue bridge ferry for early morning crossing to south island.
Great location to eaterys

Leisure Partner