Name: Quest Atrium Serviced Apartments
Address: 154 The Terrace, Wellington, 6011, NZ

10/10

Exceptional

04 Jul 2026

Brandon

Room was lovely and fresh on arrival. Nice setting and decor. Excellent facilities and lovely staff. Excellent value for money.

Partner

6/10

Pleasant

02 Jul 2026

Pamela

My only problem with the property was the strong smelling cleaner. it permeated the whole room. I am very sensitive to strong artificail scent and it made the stay quite unpleasant. Easy to fix and you are not alone in making this mistake.

10/10

Exceptional

23 Jun 2026

Rennee

All the staff were amazing. Thank you Caitlen who answered all my questions and accommodated our stay. Rooms were clean and spacious walking distant to everywhere.

Family

8/10

Excellent

07 Jun 2026

Roger

Nice property and well positioned for easy access to shopping etc

Partner

10/10

Exceptional

19 May 2026

Paul

Our team from work enjoyed their stay and said they would book to stay again. Carparking was easy.

Business

6/10

Pleasant

29 Apr 2026

Trina

Kitchen Cupboard annoying - difficult to use. Does not stay open, have to hold it open at all times. Staff helpful when needed. Late check in didn’t go too well (long wait) but not too bad. Nice bed. Washer/dried all good. Staff kept turning off everything while we were out - heated towel rail, heater etc. Quite annoying.

Partner

10/10

Exceptional

25 Apr 2026

Linda

Would definitely stay there again. Great location and very clean

Partner

10/10

Exceptional

08 Apr 2026

Jenny

Worked well for our family. Was nice and central so easy to walk to places

8/10

Excellent

29 Mar 2026

Frances

Overall it was a nice stay. The host upon entrance was lovely and very accomodating. I think though there was a weird smell coming from the shower drain which was off putting. Overall it was a nice, short - sharp stay.

Friends

10/10

Exceptional

23 Mar 2026

Denis

Excellent facilities in the room, although that did mean it was a bit cluttered. Didn't use some of them though.

Partner

8/10

Excellent

22 Mar 2026

Michelle

Clean room great bed just a shame it is near the motorway

10/10

Exceptional

12 Mar 2026

William

Clean , kitchenette, quiet room, on a good location. Bed was a little soft. I particularly appreciated the well written instructions for the washer /, dryer and the tv. Great amenities and coordination with local business. Staff very helpful but not the here full time.

Self

6/10

Pleasant

08 Feb 2026

Bernadette

Overall fairly clean & tidy. Bathroom could do with deep clean and shower leaks which making it smell damp. Coffee marker was added bonus.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Lisa

Great room, nice location great amenities with a little kitchenette and washer dryer. Staff are very kind and knowledgeable.

8/10

Excellent

27 Jan 2026

Carol

Front desk staff pleasant and helpful

Partner

8/10

Excellent

03 Jan 2026

Josephine

Room was clean and good size

6/10

Pleasant

03 Jan 2026

Laylaa

Pros: friendly and helpful staff, good location, good amenities, easy access to main CBD area.
Cons: bit of a damp fishy smell, cleanliness wasn't the best, other guests made the common areas feel a little unsettling/unsafe.

Leisure Partner

8/10

Excellent

25 Dec 2025

Lynette

Clean, well equiped and easy access into the city centre and harbour. Only downside was the very tight basement parking, otherwise very enjoyable stay.

Leisure

8/10

Excellent

28 Nov 2025

Doug

Not sure why the window and sliding door were open and the air con was switched on when I arrived. I turned off the aircon as it was really noisy. Ok with the window open and gale force winds in Wellington it was a noisy night. The pkentiful hot water in the shower was a blessing.

Business Self

8/10

Excellent

27 Nov 2025

Mark

Friendly staff. Clean room . Great location. Underground car parking

Business_and_leisure Self

8/10

Excellent

27 Nov 2025

Kimeche

The Quest is in a great location, adjacent to Lambort Quay. It’s also on a quiet street. The washer/dryer combo in the room was nice to have. Having access to the gym was great as well. Prepare to cook breakfast or find a breakfast option. I enjoyed my stay. I’d stay again.

Self

8/10

Excellent

24 Nov 2025

Paula

The condo was lovely and very comfortable. The parking was horrible. With three other cars parked around it was very difficult to get out of the stall. There is a concert column in the way so it was nearly impossible with the car we had. A little mini would be fine but anything else....

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

Andrew

Excellent stay. The staff were extremely helpful and courteous.

Business Self

10/10

Exceptional

04 Nov 2025

Roslynne

Great check in even though I had forgotten that reception closed at 5pm at weekend and we were late
Really appreciate having a cess to the gym and pool on ground level.had issues with TV and staff were helpful

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Toni

Manager on duty is amazing! She needs a pay rise! Had everything sorted before i even walked in. Made things easier after a very long day so thank you?

Leisure Partner

10/10

Exceptional

26 Oct 2025

Bill

parking has to be paid onsite good walking distance from town centre

Leisure Partner

10/10

Exceptional

22 Oct 2025

Toni

Everything was perfect apart from when coming off elevator or exiting the room there was an very overbearing indian cooking odour. I love Indian food but that was really overpowering

Leisure Partner

8/10

Excellent

14 Oct 2025

Bill

parking has to be paid for onsite parking no outside parking

Leisure Partner

10/10

Exceptional

23 Sep 2025

William

Clean room

Business_and_leisure

6/10

Pleasant

20 Sep 2025

Ian

Generally pretty good but needs some maintenance. Table wobbly and kitchen cupboard loose. Too much crammed into the room, so had to move table to pull curtains....

Business Self

10/10

Exceptional

30 Aug 2025

Forous

Excellent

10/10

Exceptional

16 Aug 2025

Patrick

Amazing

Absolutely incredible, the staff were amazing and we requested a change of room and we found this easily accommodated, the girl that was there was only a week into her job but she processed and talked to us like she had been there for years

Partner

8/10

Excellent

14 Jul 2025

Dominic

We stayed in the standard studio bedroom for 4 days for a city break. Its clean, the basic kitchenette was useful, having access to the gym and sauna (down the road) was brilliant. The room looked onto the atrium which isn't the best since we were on the ground floor but overall it's a comfortable room that served its purpose for us. Good location to for walks to the waterfront, cuba street, botanical gardens and the Beesnest. Thanks!

Leisure Partner

6/10

Pleasant

14 Jul 2025

Michael

Liked location, dining options, close to mainstreet walkable

Business_and_leisure Partner

8/10

Excellent

21 Jun 2025

Jenny

Great location. Very clean & comfortable. Would recommend

Leisure Friends

10/10

Exceptional

08 Jun 2025

Kevin

Great location for walking safely day and night.

10/10

Exceptional

04 Jun 2025

Carlie

Room was nice, well presented, options for checking in late which was appreciated. Would definitely stay again

Leisure Self

6/10

Pleasant

19 May 2025

Anthony

Very strong food smells in accommodation floors

Leisure Self

8/10

Excellent

19 May 2025

Jared Paul

It was tidy and in a good location. I accidently booked this Quest instead of Quest on Terrace where I normally stay. I was a bit annoyed that they took a bond from me and then took some time to refund it. Other than that it was a decent stay and quite a unique place.

Business_and_leisure Self

8/10

Excellent

18 May 2025

Harleen

Parking in Wellington overall is challenging. The Quest parking garage is very small, worried I would hit my car on the curb or ramp going up and down. Overall, apartment is cozy but the bathroom was extremely crappy/tiny.

Leisure Friends

4/10

Poor

15 May 2025

Brian

Tv didn’t work at night or the morning . No instructions . Hard as kids were not happy

4/10

Poor

21 Apr 2025

Carson

Pretty dirty and cleaners clearly didn’t show

10/10

Exceptional

07 Apr 2025

Kirsten

Lovely staff and nice sized clean rooms . Would recommend this place to stay

Leisure Partner

10/10

Exceptional

24 Mar 2025

Josie

The staff were very friendly, helpful and obliging.

Leisure Family

8/10

Excellent

10 Mar 2025

Alison

The property was a good size and well laid out for two singles travelling together. The location was quiet, but that means that restaurants and groceries were an av. walk away (took uber back). It was an older apartment, a bit worn but the bonus was the washing machine in our apartment. Communication was fast.

Leisure Friends

4/10

Poor

03 Mar 2025

Verified traveler

Comfortable, won’t go back!

Room was comfortable, good size. Beds were comfortable. Floors were very sticky and not clean. We stayed on a weekend and they don’t do room cleaning on a Sunday, so we didn’t get fresh towels or our coffee replenished - if they aren’t going to service the room they should at least leave enough coffee for two days. Parking was really tight and the lift made concerning sounds.

Friends_and_family Family

10/10

Exceptional

11 Feb 2025

Sheree

Check in experience excellent. Very helpful.
Well set up room. We had the smaller unit but everything was just right.

Leisure

10/10

Exceptional

08 Feb 2025

Jodie

Highly recommend.

Great communication with good check in instuctions for parking. Clean and comfortable. Everything was superb. Got a phone call after check out to say i had left something in room, best service!!!! Highly recommend.

Partner

8/10

Excellent

05 Feb 2025

Gordon

very good

Leisure Family

6/10

Pleasant

25 Jan 2025

Fraser

Looking a little tired

2/10

Poor

25 Jan 2025

Julian

We arrived late at night and in the following morning when we put the pulled the overlay off the bed to straighten it there was a brown strain underneath. As we were in a hurry to get out we didn't investigate too much. However, when we returned, again late at night and pulled back the sheets to get into bed, they had remade the bed and this time the stain was on the inside and it would have been touching skin. On ınvestigation it was excrement. They couldn't have cleaned the sheets after the previous guests and just remade the bed, not only for us as new guests but then again the following morning, how disgusting. When brought to their attention the following morning the reply was we will get back to you and nothing more. Appalling. If I could give a zero rating I would and if I hadn't paid in advance I wouldn't have paid either. For me it demonstrates a lack of attention and care.

Leisure Partner

2/10

Poor

23 Jan 2025

Wing yi

It was a terrible stay. My only window faced the atrium, which is still technically indoors. The design of the atrium caused sound to echo and amplify even the smallest noise. As a result, I had to keep both the window and door closed, making the room extremely stuffy with no airflow.

The portable air conditioner was preset to 19°C, which was uncomfortably cold for me, and the setting couldn’t be changed. On top of that, it was unbearably noisy—it felt like sleeping next to an engine. I had no choice but to turn it off.

I requested a room change to one with a window facing the street, but my request was refused with unconvincing excuses, such as the rooms not being clean. I definitely won’t be coming back. Staying here felt like living in a basement.

8/10

Excellent

12 Jan 2025

Cheryl

Property central to many landmarks

Leisure Self

6/10

Pleasant

05 Jan 2025

Giuseppe

In almost walkable distance from city center but nothing within 5 minutes walking

Leisure Partner

6/10

Pleasant

02 Jan 2025

Ian

Not pleased that it was not obvious that the pool is 400 metres away and closed on statutory holidays. If you are passionate about the environment put more plates and cutlery in the kitchen so the dishwasher can be run fewer times. All staff on site were excellent.

Leisure Partner

8/10

Excellent

18 Dec 2024

Mike

We stayed in a 2 bedroom apartment. It was clean and tidy, with decent kitchen facilities, and suited our needs well.
As a few people have stated, the pool is NOT on site, and im not the only person who thought it was at the apartments.
This was UNCLEAR on the Expedia listing.
It needs to be made clear that it is 700m down the road in a gym, and also needs to be clear that children are not allowed to swim there.
My daughter was dissapointed after showing her the pool photo from expedia listing

Leisure Family

8/10

Excellent

12 Dec 2024

Hennessy

It was extremely comfortable, quiet, and made me feel really safe in a city that I'm not from. I've had my itinerary for my trip all planned. But whenever I need to leave in the morning to go somewhere, it's so difficult for me to go out because of how comfortable I am in the apartment. I honestly miss the place already. 9.5/10 will come back again when I'm in Welly.

Leisure Self

6/10

Pleasant

12 Nov 2024

Alanah

Very old and tired. Badly ventilated. They don't clean apartments on Sunday, we checked in on Saturday, we went out Monday and got back at 4:30pm and the room still wasn't serviced - so two days, when I contacted reception they said they come late in the day (4:30pm!!) next day housekeeping was a quick bin empty and some clean towels, we were there for 4 days and pretty basic care. Two bedrooms, comfy queen beds but tiny, tiny room so you have to walk around the beds. On main road so noisy plus a lot of perm residents coming and going

4/10

Poor

05 Nov 2024

Charis

The property was not maintained well. When i got oit of the elevators to my floor i was met with a really strong odour which was permiated through the whole floor and my room.

Business Self

8/10

Excellent

25 Oct 2024

Gavin

Noisy. Too much light coming in around the curtains.

Business Self

8/10

Excellent

22 Oct 2024

Charles

Great appartments. Very spacious. Good reasonably priced stay.

Leisure Partner

4/10

Poor

07 Oct 2024

Verified traveler

Watch out for hefty deposit charge

Hotel itself was good, however they charge a significant “deposit” even though the room is fully pre-paid and there is no mini-bar etc.

Still waiting for the deposit to be released to my personal card a number of days later. Nobody else does this in the city - beware.

Business

10/10

Exceptional

03 Oct 2024

Sharon

Easy to get to. Handy

Leisure Partner

8/10

Excellent

30 Sep 2024

Ali

Nice and close to everything. Great for a short stay.

Leisure Partner

2/10

Poor

04 Sep 2024

Steve

Quest is usually a nice semi spacious stay. But this was a tiny pokey room w a v small double bed. Felt more Like a student accommodation. Slow lifts not to mention that the ENTIRE time I stayed they were testing the fire alarm for EVERY room in the complex. Forcing me to leave my room for hours while they did this. Not able to do the work i needed to do. No offer of any discount at all. Very poor I thought. Will not be staying again.

Business Self

4/10

Poor

28 Aug 2024

Wendy

Even though the room was not cheap ,had to pay for parking which I wasnt informed
TV didnt work & it was a very small & cramped
For the price...not good

6/10

Pleasant

02 Aug 2024

Richard

We stayed on Level 5, day after day all we

Leisure Partner

8/10

Excellent

27 Jul 2024

David

The staff were fantastic
The room is a bit dated but comfortable
Shame the pool is so far away especially when you can smell the chlorine !

2/10

Poor

02 Jun 2024

Nathan

Worse stay ever, rooms suck and different from the pictures and no pool like advertised, avoid at all costs..

Leisure Family

8/10

Excellent

25 May 2024

Khairul Anuar

Occassional noise coming from the adjacent highway

Business_and_leisure Family

10/10

Exceptional

18 May 2024

Matthew

Good value for money

Leisure Self

10/10

Exceptional

14 May 2024

Chris

Second stay at the Quest Atrium. Great location and friendly and helpful staff.

Leisure Partner

6/10

Pleasant

11 May 2024

John

A little tricky to navigate to the car park, but overall, a good experience.

Leisure Partner

8/10

Excellent

30 Apr 2024

Gerard

quite good

The Quest Atrium is in a prime position in Wellington, yet it was difficult to find a place to stop in front of the building. There is plenty of parking behind the Hotel if you need to check in. The room was large enough, but had too much furniture in it especially since the air conditioning unit is on the floor in front of the balcony. It was very quiet , because the room was facing the inner courtyard . I was impressed by the friendly and helpful staff !!

8/10

Excellent

18 Apr 2024

James

Pretty dated, small and not particularly nice.
Bed and room was clean, needs an update.
Good desk support although the staff clearly had a cold and shouldn’t be at work.

Business_and_leisure Self

2/10

Poor

25 Mar 2024

Corban

not very spacious, it says there is a pool at the hotel but you have to walk 7 minutes to get there which wasn’t very convenient as we had expected for it to be there. the customer service wasn’t great the women who delt with us didn’t know what she was doing. when we had questions we were not given answers and had to ask for the manager

Leisure Family

6/10

Pleasant

24 Mar 2024

Ian

On arrival reception was closed with a number to call. As we were having phone problems fortunately gentleman staying at the units made contact on our behalf. It appears that the apartments may be used for long term housing as one person we spoke to had been there for 8 months. On opening our curtains we looked into a room that looked like it had been occupied by squatters as there was rubbish in the room and onto the balcony. On arrival back on our second day at 4.30pm our room had still not been serviced and as such just got some new towels. Definitely would not recommend staying here and question some of the reviews.

Leisure Partner

8/10

Excellent

25 Feb 2024

Wendy

The room was clean and comfortable.

Leisure Partner

8/10

Excellent

18 Feb 2024

Edmund

Small studio apartment. Hope they put in better black out curtains. Reception was very nice.

8/10

Excellent

12 Jan 2024

Karen

Clean room, bit on the small side. Room facilities were good though. Out of the main CBD and not much dining in area. Probably would stay closer to wharf next time

Leisure Partner

8/10

Excellent

11 Jan 2024

Susan

Great location to the city.
Quirky perking but you get used to it. We’ve been there before.
Not fancy but comfortable.
Recommended for short stays with comforts and privacy.
Lots of help at the desk.

Leisure Partner

8/10

Excellent

26 Dec 2023

Joana

friendly reception staff, we love it there.
this is our second time staying at Quest.
we will be back.

Leisure Partner

10/10

Exceptional

15 Dec 2023

David

It was quiet in my room. The staff were very lovely.

Leisure Self

6/10

Pleasant

07 Dec 2023

Paula Jean

The Expedia website said that a pool and exercise facilities were at the ground level of the building. this was not the case - had to walk about 10 mins down the road. consequently only used the pool once. i had wanted to do this every morning of our stay but as i have limited mobility found the extra distance inconvenient. also the pool was not heated. I had booked this hotel especially for the convenience of an easily accessible pool on the ground floor. will not stay here again.

Leisure Partner

10/10

Exceptional

28 Nov 2023

Krystyna

Like the location.
Shower screen and shower head need fixing.

Leisure Family

4/10

Poor

25 Nov 2023

Ange

For our son’s 12th birthday he wanted to stay in a hotel with a swimming pool (for the first time). This property was advertised with a swimming pool so we booked. Firstly the pool is a 7minute walk from the property, NOT onsite. So we made the trip to the pool only to find out under 14 years of age aren’t allowed to swim. Very disappointed son!!! We will not be back.

Leisure Family

10/10

Exceptional

20 Nov 2023

Maria

I liked the self contained unit and the TV reception was great. The price was great for a last minute deal which suited my needs at the time for a 3 day stay. I would recommend and stay there again in the future. The only thing that I would say was a negative would be the room service was late, but then I realized there were a lot of rooms. The reception staff were friendly and helpful.

Leisure Family

6/10

Pleasant

07 Oct 2023

Kerry Helen

Noise echoed around atrium, lights around atrium shone around curtains.

Leisure Partner

8/10

Excellent

04 Oct 2023

O'Connor, Avon and

Friendly staff.

Leisure Family

10/10

Exceptional

29 Sep 2023

Graham

Very centrally located in the heart of the CBD with really helpful and informative staff. A nice apartment to stay in with good amenities including access to a well equipped gym and a handy washer / dryer in the room. Would stay here again.

Leisure Self

4/10

Poor

28 Sep 2023

Liz

Proximity to CBD is OK
Lifts Dirty
Bathroom Mouldy
Directions to Carpark Difficult
Very Small Unit
Only On site parking is a loading zone
Not the best Quest we have ever stayed in

Leisure Partner

8/10

Excellent

25 Sep 2023

Jill

Ideal location to central city within easy walking distance to harbour , places of interest and restaurants.

Leisure

10/10

Exceptional

24 Sep 2023

Verified traveler

Easy to find (as long as you know which Wellington Quest you are staying at - there are 2) easy access. Great service, friendly and helpful. The access to town through the hotel across the road is very handy.

Leisure Partner

8/10

Excellent

22 Sep 2023

Alison

The staff were extremely helpful and friendly. The noise from the road and the unit above was very loud. Inside the building felt very safe with access only available to those who were staying there. The room could have been cleaner (check under the couch cushions). The cooking odours from the rooms was very noticeable. However, our stay there was great.

Leisure Friends

10/10

Exceptional

20 Sep 2023

Linda

Great location. Staff were very accommodating

Leisure Self

8/10

Excellent

26 Aug 2023

Paul

I liked the kindness of the staff. Lovely

Leisure Partner

10/10

Exceptional

10 Aug 2023

Glenn

I have answered this questionnaire on the brochure in our room. The one thing I was disappointed in was when booking on line I specifically stated I would pay when we arrived and the payment was taken out of my credit card. The lady on the desk when we arrived actually argued that I hadn't replied to an email. I did not want it charged on my credit card but had to leave it as she couldn't change it. The question should not be there if it is going to be ignored.

Leisure Family

8/10

Excellent

08 Aug 2023

Adam

Decent apartment

Apartments were decent with dishwasher and washing machine. However very strong spice/curry smell around building and corridors. Wouldnt recommend courtyard room as no fresh air. Overall great location easy access to Wellington buses, shopping and tram.

Partner

10/10

Exceptional

29 Jul 2023

JoAnne

Great 3 day stay in the city.

Check in was a breeze. Loved the security key pads (3) involved to get into building. Felt safe. Had a front street facing room. Was surprised how quiet it was for Wellington. Room layout was great & well arranged. Plenty of room to move, so never felt in each other pockets. Kitchen perfect size for 3 nights. Plenty of dishes & space. Very clean rooms. Beds comfortable & used heated blankets for warmth at night. Great sleep. Very clean entrances, elevator & hallway.
Great stay! Highly recommend

Friends_and_family Family

6/10

Pleasant

27 Jul 2023

Dawn

A little over-priced for the size of the room. However, we stayed during the woman's FIFA football, so prices may have increased for the time we stayed.
Studio rooms are small, but had everything we needed. No traffic noise. I would book one bedroom apartment for a longer stay and would prefer external window.
Staff at desk were very helpful and friendly. Great location.

Leisure Partner