Name: The Rockefeller Hotel by Newmark
Address: Christiaan Barnard Street, 12, Cape Town, 8000, ZA

10/10

Exceptional

23 Jul 2026

Allan

An absolute gem of a hotel staffed by a polite, friendly, and very warm, professional staff. This is the place you should stay for your next trip to Cape Town. Very quiet. Wonderful breakfast. Excellent gym.

10/10

Exceptional

07 Jun 2026

Murphy

A great establishment with state of the art amenities, friendly staff, and awesome breakfast. My stay at this hotel was enjoyable and relaxing. I'll give it a 5-Star rating overall.

Self

10/10

Exceptional

03 Jun 2026

JERRY EDWARD

The hotel is worth the price. I highly recommend for a solo traveller, couple but even groups.

Partner

8/10

Excellent

28 May 2026

Constantijn

Great gym, breakfast. Only downside is that bathroom is a bit small. The area is not the very best so definitely count on using uber. Overall a solid choice especially considering the price.

Partner

10/10

Exceptional

24 Apr 2026

Russell

Would stay again. Nice room, very friendly staff, and we enjoyed the food. Special shout out to Grace who went above and beyond to make are stay extra special.

Partner

10/10

Exceptional

21 Apr 2026

Willy

Incredible staff and close to most places.

2/10

Poor

20 Apr 2026

Abraham S.

Avoid this hotel.

I had a terrible experience here. My Bose earphones were stolen from my room, and they were not left out in the open — they were buried inside my fanny pack, which was inside my duffel bag. Someone clearly went through my personal belongings.

I also found my things shuffled around in a way that made it obvious my bag had been opened. That is a massive violation of privacy and a serious security issue.

The hotel’s handling of the matter only made things worse. Instead of taking real accountability, the response felt slow, evasive, and dismissive.

Based on my experience, I do not trust the safety of personal belongings in this hotel. I would absolutely not recommend staying here.

10/10

Exceptional

17 Apr 2026

Paul

The staff at the Rockefeller really makes it. They are very helpful and friendly.

6/10

Pleasant

13 Apr 2026

Rajainlall

Well-kitted rooms - they thought of everything! Housekeeping after that was poor. Staff were very friendly though and breakfast was a hit! Service was at times very frustrating as things had to be repeated for any action to take place. Management or supervisory intervention was absent. Great place physically but the friendly staff need to deliver as well.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Eric

Wonderful hotel

6/10

Pleasant

03 Mar 2026

Christopher

Rockefeller is nice but I would not recommend it due to the poor location, constantly busy restaurant, unruly guests and lack of cleanliness in some of the facilities.

Partner

10/10

Exceptional

26 Feb 2026

RoseMarie

Clean room with all the necessary ammenities.
Pretty quiet, the only main noise would be the aircon or people walking past in the corridor.
I ubered to the different places and back each day to ensure safety rather than walking from the hotel.
I didnt use the gym or the pool, but both looked great and u was able to take a shower in the gym bathroom before my late night flight.
Very safe as a solo female traveller.

Self

6/10

Pleasant

21 Feb 2026

Jaen

Staff are not too friendly. Especially at the restaurant

4/10

Poor

09 Feb 2026

Abraham

Would not recommend. Couldn't park my car (parking was full). Noise from the road is audible in room. Light switches didn't work properly.

10/10

Exceptional

02 Feb 2026

Cyprian

Room was great m

Leisure Self

8/10

Excellent

10 Jan 2026

Sean

Very nice modern, clean hotel with comfortable room and very friendly and helpful staff. Restaurant a bit hit and miss in terms of prompt service but the food was generally decent (the tuna was excellent, the chicken burger was a disappointing mess that fell apart). Decent wine list and the breakfast buffet was good with plenty to offer varying tastes.

Leisure Self

8/10

Excellent

21 Dec 2025

Kundai Denise

Great buffet breakfast and friendly stuff

8/10

Excellent

30 Nov 2025

May

Good

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Babatunji

The staff were nice, the rooms were lovely and clean, the breakfast was good and differed slightly each day. The location is a bit away from anything else but taxis are easy to get about. The roof top pool is more in a bar, so it’s a bit odd to try use it when others are fully clothed having drinks. I wouldn’t go expecting to use the pool at all.

Partner

8/10

Excellent

21 Nov 2025

Patricia

The hotel is very modern. The room was very clean, but small. No desk/chair for using laptop. Only one luggage rack and no counters for other luggage.

Bathroom was super small. Not well designed with a pedestal sink. No place to put toiletries and no bathtub. Shower was nice, but didn’t like only having rain shower head. The water pressure was low. Only two bath towels for two people. No extra towels for drying hair.

We went to the buffet breakfast every morning, but not being from your country, enjoyed the different choices. But the food was served in “hot” serving dishes, but was not hot. Only warm at best. There was omelettes being made, but the chef didn’t understand “English”. Unfortunately, ignored us.

10/10

Exceptional

20 Nov 2025

Freddie

Great staffs, food was amazing, rooms were clean. Location area was kinda sketchy.

Leisure Friends

6/10

Pleasant

20 Nov 2025

Neysia

Beautiful hotel, but the check in and check out process has zero flexibility. I waited about five hours alongside about five other guests trying to check in because rooms weren’t ready. I requested late check out about five days prior with zero accommodation.

The restaurant is a nice touch, and breakfast is reliable and open every day at 6am. However, I went there for dinner and didn’t get serviced for about 20 minutes. Bit of a nightmare.

I liked the location and general safeness of the hotel, but for the most part they seem wildly understaffed. You’ll find about 10-20 people on average lingering in the lobby on a daily basis, waiting to check in. Very busy and active area if you’re looking to relax in the lobby, go elsewhere.

Rooms are nicely sized and you can see the mountain from most of the rooms.

8/10

Excellent

15 Nov 2025

Brian

Menu was decent. Lunch and dinner choices okay.

Leisure Friends

6/10

Pleasant

14 Nov 2025

Joshua

We stayed at the Rockefeller Hotel Newmark for five nights and left with mixed feelings. The hotel is stylish, modern and well-located, but a few practical issues held the experience back. We had several incidents in our room that needed attention. To their credit, the staff eventually resolved everything, but it took multiple phone calls and repeated follow-ups before things were properly fixed. The willingness to help was there, but the responsiveness wasn’t as polished as it should be.

Another frustration was discovering only on arrival that the rooftop pool would be closed for private events on two of our five days. We had chosen the hotel specifically for that space, planning to use it as part of our downtime. Losing access for almost half the stay changed the experience. Guests should be told in advance—before arriving—when key amenities won’t be available.

Breakfast was also a challenge. The food hall becomes extremely busy in the mornings, with no real flow or organisation, making it feel chaotic rather than relaxing.

The hotel has strong potential, and with better communication and smoother operations, it could be excellent. As it stands, it was a comfortable stay with a few avoidable frustrations.

Partner

10/10

Exceptional

12 Nov 2025

Olusegun Peter

Rooms were clean, friendly staffs, good security and gym facility.

10/10

Exceptional

10 Nov 2025

david

Excellent hotel

6/10

Pleasant

06 Nov 2025

Cindy

Breakfast was okay

10/10

Exceptional

20 Oct 2025

Kathryn

Rooms were clean and updated with nice toiletries. Beds we wonderful and the staff was great!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Rotesha

Good location from all tourist spots, staff is awesome & helpful! Concierge & security made me feel safe especially when arriving at hotel during the night. Bar is nice & busy, not to mention breakfast & spa services were on point!

Self

10/10

Exceptional

02 Oct 2025

Robin

Super comfy beds. Clean and friendly hotel.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Shannon

This property was disappointing. We stayed in 3 different rooms in 2 nights. Room 724 had limited lighting and was dark. The AIRCon was broken and there were no USB outlets, so this was difficult for us as foreigners as we had no 220 plugs. We were eventually moved to another executive suite that was a huge improvement, but it definitely complicated our stay at a time when I was feeling ill. We also expected the 11 minute walk to the waterfront area, but it was more like 25 minutes and not an easy walk. Hopefully management will improve some of he executive suites so that others do not have the same experience.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Nathan

The staff at this hotel are excellent. From Hotel Ops to the F&B team. Subisiswe (Guest relations mgr) , Allistair and Atwell (F&B) and Amelia (front desk) were standouts

Leisure

10/10

Exceptional

21 Sep 2025

Rotesha

Solo-friendly hotel!

Staff is super welcoming & resourceful, Rooms very modern, breakfast had good options. The Bars both on the main floor & rooftop were a vibe & easy to mix/mingle with others. I felt comfortable staying here solo, even extended my stay!

Self

10/10

Exceptional

16 Sep 2025

Wesley

Great staff, good location, good gym, room service was good, good shower, and comfortable beds. Very clean Hotel with a attentive staff.

Family

10/10

Exceptional

08 Sep 2025

Gareth

will definitely be back

incredible hotel, highly recommend, love this space.

Business

4/10

Poor

26 Aug 2025

Justin

Modern hotel let down by poor service standards

This hotel has a serious problem with staff culture. We encountered numerous problems with staff service levels during our short stay. From staff arguments taking place in front of guests, to being ignored at by both check-in and breakfast staff, to sloppy bartenders and waiters, to the way in which staff address guests. It is clear that staff have not received adequate training and management have failed to inspire staff to perform at their best. We will not be returning to this hotel, which is a shame because this hotel, given the facilities and amenties on offer, has the very real potential to be a premium 4-star property.

Friends_and_family Friends

10/10

Exceptional

19 Aug 2025

Palesa

Great restaurants. Rooms spacious and comfortable. Quite

Business_and_leisure Self

10/10

Exceptional

14 Aug 2025

Lisa

Friendly and helpful staff. Clean and comfortable room.

Leisure Family

10/10

Exceptional

13 Aug 2025

kevin

Great hotel

A great hotel . The restaurant had a great selection at very reasonable prices . Breakfast was also excellent .

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

James

Lovely building beautifully done.

10/10

Exceptional

14 Jul 2025

Maureen

Staff had great hospitality culture. Room was modern and well appointed.

Leisure Friends

8/10

Excellent

13 Jul 2025

Sylvia

Book it

Was very good
Very good breakfast
Good location
Safe

Self

8/10

Excellent

13 Jul 2025

Rauha

Very nice and cheap 🤗

Leisure Self

8/10

Excellent

24 Jun 2025

Jayson

It was good overall. I booked a room with a double bed but got a room with 2 singles which was not great.

Partner

10/10

Exceptional

21 Jun 2025

Gregory

Best in Cape Town, so far.

A great hotel in lower downtown closish to the V&A waterfront. The quality was far better than any we had stayed at before in CT and at a great price. I highly recomment this property.

Partner

10/10

Exceptional

19 Jun 2025

Michael

The hotel is spectacular and the staff are amazing. A huge well equipped gym, secure underground parking, amazing breakfast, nice roof top bar and pool, smart comfortable rooms. The only downside is the hotel is in town I’m not such a nice area. The area around the hotel doesn’t look nice. This isn’t a problem though as you would just drive or get an Uber where ever you want to go. You wouldn’t want to walk around outside the hotel, especially at night. I highly recommend the hotel. You get much better value staying there than some of the over priced hotels where you are mainly paying for the view. I will stay there again on future visits for sure.

Leisure Self

10/10

Exceptional

14 Jun 2025

Karen

Amazing

Amazing, Amazing, Amazing

10/10

Exceptional

13 May 2025

Winnie Andrea Byindia

Really nice and friendly staff and room were spacious.

8/10

Excellent

04 May 2025

Melusi

The breakfast was terrible

10/10

Exceptional

28 Apr 2025

Romolla

Great overall hotel

Absolutely great value for money. Very clean. Great family hotel.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Tian Long

The property is very new and the bed is very comfy. Location wise is fine and accessible with taxi around the city. The only minus is that the room was not properly cleaned and there are broke glasses on the carpet.

Leisure Partner

10/10

Exceptional

03 Apr 2025

TYLER STEVEN

Chris was really helpful

Leisure Partner

10/10

Exceptional

21 Mar 2025

Verified traveler

EXCELLENT STAY!!!

This was a great hotel experience. Everything from the front desk reception to the comfort of the bed was wonderful. I love the modern decor of the hotel. All of the hotel staff were friendly and helpful. The room was spacious and clean. There was no outside noise from the city. I would definitely stay here again. Everything was perfect, but I have only two complaints: 1) the hotel does not provide wash cloths or face towels in the rooms. They only provided bath towels and hand towels. I had to call and request the face towels, but housekeeping brought them immediately. 2) The bath towels were full of lint, which left dust all over the bathroom and lint all over my body. See pictures of the dust in the bathroom.

Partner

10/10

Exceptional

13 Mar 2025

Aveshin

Great Hotel with and Excellent Gym

Great experience at the Rockerfella. The room was spacious and well maintained. The restaurant and breakfast excellent and one of the best equipped gyms I’ve seen at a hotel. Very good value for money. Need to be a bit careful walking around the area though.

Business

8/10

Excellent

06 Mar 2025

Michael James

Nice hotel and nice staff

Leisure Partner

8/10

Excellent

19 Feb 2025

STEVEN JOHN

Good hotel but as on the edge of city. No walking. Uber everywhere. Gym good, very friendly, helpful and v good breakfast. Trendy atmosphere, young and diverse.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Martynas

Trendy hotel

10/10

Exceptional

24 Jan 2025

Christopher James

The room was great, staff friendly and helpful.

Leisure Self

8/10

Excellent

23 Jan 2025

Steve

Very nice and clean hotel. Staff is very friendly. It’s the only hotel I’ve stayed in the world that didn’t provide any wash cloth in the bathroom. Also, there was a tv in the room but I was unable to watch regular live tv. When I asked the front desk, they said that you can only watch Hulu, YouTube and Netflix. Except for those two issues , it was a very nice stay.

Leisure Partner

8/10

Excellent

16 Jan 2025

Genaro

The staff are excellent! And the hotel itself is quite nice. It worked out with our stay, we just made sure we took uber from the hotel which is very convenient when we want to go places…But the area where the hotel is located is not safe to walk around especially at night. I will still recommend the hotel because of the staff’s excellent service. Especially for cruisers since it’s near the cruise ports.

Leisure Partner

10/10

Exceptional

10 Jan 2025

KANDICE

Great experience

It was really busy due to the new year. But the service and cleanliness was very good

Friends_and_family Friends

10/10

Exceptional

01 Jan 2025

David

The hotel was good, matching a 4 stars hotel standard

Leisure Friends

10/10

Exceptional

25 Dec 2024

KENNETH

Great stay

Leisure Family

10/10

Exceptional

10 Dec 2024

Amin

The windows in the rooms from outside need to be cleaned.

Leisure Partner

10/10

Exceptional

24 Oct 2024

David

We arranged to arrive 1 day early before our organized group tour of S Africa. The hotel on request arranged for private car to pick us up at airport after our international flight. When we checked in early, we learned the hotel was completely full. They had upgraded our room for the night to the top floor’s priority suite. We waited for a few hours in the roof bar and pool area while our suite was prepared for us. When the front desk heard that we were celebrating our 50th anniversary we were surprised to find a lovely cake and delightful card from the staff when we arrived in our suite. Truly exceptional service. Next day we joined our escorted tour and moved to the standard hotel room for the next 5 days which was clean, well appointed with everything perfect. We found all the staff-housekeeping, restaurant, and concierge to be professional and polite. The only downside to staying in the downtown area is safety outside of the hotel. We were warned by the concierge to never walk around alone and we heeded that advice, taking a cab to the beautiful waterfront a few minutes away. The African people we met there are caring, friendly and joyful. So happy we took this trip!

Leisure Friends

10/10

Exceptional

06 Oct 2024

harish

Helpful staff, nice rooms, excellent breakfast, good vibe

Leisure Partner

10/10

Exceptional

04 Oct 2024

vijay

I have no comment. It was good overall. We are vegetarian so would be nice if food was marked veg and non veg .

Leisure Partner

10/10

Exceptional

25 Aug 2024

Seongwook

Amazing! Everything is perfect! Breakfast is good!

Business Self

10/10

Exceptional

23 Jul 2024

Kelly-Ann

Modern, clean, friendly staff and great location.
Facilities are great. Just what one needs after a long haul flight! Thank you for making it so comfortable

Leisure Self

2/10

Poor

30 Jun 2024

Mina

I usually do not write reviews unless I had an exceptionally good time or bad time. In this case I had a terrible time. The hotel is clean, and looks nice in hindsight, but there is a large internal problem. My money was stolen at this property. The staff seemed to be responsive in trying to help me launch an investigation and now I have yet to hear anything. I spoke to a few other people and they’ve stated that their money has been stolen at this same hotel. I do not recommend staying here as there are many other hotels in South Africa and around the area. A considerable amount of money was stolen and in all my travels this has never happened to me. Just be careful if you choose to stay here.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Emily

in the city

Leisure Family

4/10

Poor

06 Jun 2024

Ruan

Misleading. A lot of friction with check in proces

Very high friction at the check in desk. The room on the website that includes breakfast, was not registered the same on the hotels system.

The check in clerk was very rude, and wanted to put surcharges to our room because of their new found policy ( that again does not align with Hotels.com's terms ).

We booked the 3 bedroom apartment that has breakfast included, but the hotel only allows for 2 breakfasts for the room.

Business

10/10

Exceptional

26 May 2024

Kenneth

Great conference hotel option

Great stay down town near the Convention Center. Good buffet breakfast and decent options for dinner. Comfortable and spacious rooms.

Business

10/10

Exceptional

26 Apr 2024

Geraint

Everyone was very helpful and friendly. Rooms were clean and spacious.

Leisure

10/10

Exceptional

23 Apr 2024

Thomas

Good Stay

We had a wonderful stay at the Rockefeller Hotel in Cape Town, starting with a smooth check-in experience thanks to Nikita at the front desk. The staff and housekeeping were attentive, ensuring a comfortable and clean environment throughout my visit. However, the sushi did not meet the high standards I've experienced in travelling around, and the lack of nearby dining options was a bit inconvenient. Despite this, the overall service and experience at the hotel were exceptional, making my stay enjoyable.

Partner