City Lodge Hotel Victoria & Alfred Waterfront

South Africa , W. Cape-Cape Town-Garden Route
CAPE TOWN, Cnr Dock and Alfred Roads, -
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100 reviews shown

8/10

Excellent

09 Mar 2026

Charles

Good location within easy walking distance of the waterfront. Room and bathroom were very good although space for clothing was minimal. The main comment is that the restaurant food quality was big so good. There are definitely better places to eat around the waterfront

Partner

10/10

Exceptional

08 Mar 2026

Ilana

The staff was so kind and accommodating. The facilities are nice and the rooms are spotless.
Recommended

Partner

8/10

Excellent

06 Feb 2026

Lara

Average rooms. Not good value for the money for sure. At this price and amenities, breaksfast shoul've been includid in the room rate

Close to V&A waterfront but not really inside as the name suggests. 15min walking which was fine as to execice a bit in the Mornings

No refill of the shower soap. Poor.

Nice cafe accross the canal and infront of the hotel

Very well located

Leisure Family

6/10

Pleasant

30 Jan 2026

Gavin

While I often think experiences are very personal and everyone looks for something different - based on the reviews and price paid I did not expect a room to not be available, I arrived after the check in time had started, the room was not clean, surfaces were \"sticky\", nothing felt clean and the dead cockroach by the fridge had been there for a while. The TV was not working and the shower did not drain - these final items I notified maintenance through the notification system. The people were great and I have no complaints about my interaction with the staff, I just think based on prime location and cost there are items that do not meet the expected standard - again, just my personal opinion as someone privileged to travel alot.

Leisure Self

8/10

Excellent

13 Jan 2026

nicholas

yes

10/10

Exceptional

12 Jan 2026

James

The staff are great. Clean room, fresh towels daily, fantastic breakfast buffet and a great location, very walkable to V&A and right off the highway/convenient for trips to wine region + safari.

Highly recommended

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Chetan

Good location. Clean room and friendly staff.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Mikaela

Very nice hotel in the Mother City, Cape Town. I chose the best hotel on this trip!!! Hotel staff and employees were all good at their work.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Katherine

Wonderful staff, no shampoo or conditioner which was odd?

Family

10/10

Exceptional

28 Dec 2025

Mikaela

Great location, sumptuous breakfast, clean rooms, every hotel staff was good at their jobs, safe location.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Reinhardt

The hotel staff is as always very friendly and helpful. The changes to the rooms favor looks to practicality. For me the bed is too low (it’s an age and mobility thing) and the wooden frame introduce unnecessary danger. The lack of closed clothes storage makes a 9-day stay fairly difficult. The changes to the restaurants looks good, but seating is impractical - at least next to the windows. Some of the old nice touches such as a bit of popcorn with drinks on the patio in the afternoon is sad and caused the hotel to loose some of its homely feel to commercial consistency. Having said that, the restaurant provides good quality at a decent price.

Partner

10/10

Exceptional

22 Dec 2025

Tomislav

All very good.

4/10

Poor

17 Dec 2025

thiagarajan

Bath shower drain is jammed

8/10

Excellent

13 Dec 2025

Ryno

The only reason I am not giving a 5 star rating is the price. I stay there multiple times a year. The % rates increase after the upgrades are not worth the price. Not all your guests are foreigners.

Business

10/10

Exceptional

07 Dec 2025

Karran

The staff, room and food were excellent.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Patricia

Excellent staff; clean; good location and not a bad price.

Leisure Friends

8/10

Excellent

21 Nov 2025

mark

Bar area was too small and odd shape

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Grant

Great stay and a great location

Friends_and_family Friends

8/10

Excellent

04 Nov 2025

Henry

A very nice hotel in a great location.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Chi Su

Great hotel and service, breakfast, but the shower water is too weak, please improve it, thank you.

Business Self

6/10

Pleasant

18 Oct 2025

JG Ritchie

Friendly reception staff, although they did not carry out a simple request re four other rooms I booked (no proper handover to next shift).

Great breakfast and very relieved to find a new and more extensive menu.

No second bin in rooms for recyclables.

Great shower.

Lovely pillows but matrass very hard.

VERY expensive compared to previous visits - so bad that I moved to another hotel.

Business

8/10

Excellent

07 Oct 2025

Kamila

It is a prime location hotel. It's newly renovated. It seems to be noisy due to construction near by

Partner

10/10

Exceptional

16 Aug 2025

Trevor

Good location near V&A Waterfront, and hop-on hop-off bus routes. Was being renovated during our visit but still good service and comfortable stay.

Leisure Partner

8/10

Excellent

24 Mar 2025

Melinda

Clean, convenient, felt safe, walk to VA Waterfront. Fabulous breakfast buffet! Reasonable rates, comfortable room. Staff nice but a bit scattered and disorganized. They seemed overwhelmed at times.

Leisure Self

10/10

Exceptional

24 Mar 2025

Val

Although they were still in the middle of renovations, the amazing staff more than made up for it. The room was great with an amazingly big and comfortable bath! An easy 8 min walk to the fabulous V&A waterfront in Cape Town. Would definitely stay there again.

Leisure Partner

8/10

Excellent

20 Mar 2025

Katrina

Aviwe is fabulous!

Aviwe the bar tender was amazing! So attentive, engaging, alert and happy. He made our stay so much more fun! We had excellent conversations with him and have begged him to move to the UK to teach them customer service!
All the staff are fully engaged and friendly.

Partner

8/10

Excellent

17 Mar 2025

Katrina

Excited for the result!

The hotel is currently under refurbishment and once done, will be fabulous!
Location is perfect! So close to the V&A waterfront and a nice little walk.
Staff are super friendly and helpful!
Rooms - very modern and very clean! Bed on the firmer side.
Unfortunately it wasn’t until after we had booked on a third party website that we found out about the building works and then upon arrival that some amenities were not available for use.
The free parking is safe and secure and so convenient.
We would absolutely book here again in the future and are excited to see what it is like once the renovations have been completed!

Partner

6/10

Pleasant

13 Mar 2025

Lorraine

We were aware the property was undergoing renovation but not to the extent that it was.
Staff and food were amazing but not sure I’d stay again as the amount of disruption was severely “underplayed”

Leisure Partner

8/10

Excellent

12 Mar 2025

Iona

Hotel in a great location 10 mins walk to V&A waterfront. No issues walking in evening due to security in the area. Very friendly and helpful staff, rooms upgraded, clean and comfortable.

Self

8/10

Excellent

26 Feb 2025

Jordan

Good option for anybody staying in Cape Town. Clean and tidy with good staff, the hotel is a nice little walk away from the V&A Waterfront. Ample parking on site.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Christian

Clean and good value

10/10

Exceptional

13 Feb 2025

Gregory

Nice hotel in a good location

Very comfortable room and I think good value. Great location for walking, bus, Uber. Good food and drink at the bar/resto. I’d stay there again.

Self

10/10

Exceptional

12 Feb 2025

Andrew

Great location, lovely property, helpful staff. Only reason didnt give full marks was due to some construction going on, but they're working around that best they can.

Leisure Self

10/10

Exceptional

09 Feb 2025

Michael

Worth staying there

Wry good place to stay and close to the Waterfront. Food good.

Self

10/10

Exceptional

02 Feb 2025

Carole

perfect location

Leisure Family

8/10

Excellent

31 Jan 2025

Philip

Friendly excellent service

Leisure Family

10/10

Exceptional

29 Jan 2025

johan

We stay here everytime when we are in Cape Town. Convenient and affordable. Swimming pool is too small though. They are upgrading the gym facility, which is good. Good value for money.

Leisure Family

8/10

Excellent

26 Jan 2025

wendy

Easy to find with ample car parking. Reception staff very friendly and gave us an early check in. Room was comfortable and quiet. Great place for a weekend in Cape Town.

Leisure Family

10/10

Exceptional

20 Jan 2025

Wayne

Service was great. Food was great. Staff were very welcoming

8/10

Excellent

08 Jan 2025

David

Traveled Solo, 3 nights. The breakfast cost extra, but good value for the money. There are nice canal views from the restaurant. Also had dinner at the restaurant 1 night. Good quality food, at reasonable prices.

The room has lots of room with a fridge, there is a convenience store a few blocks away. Can buy snacks, sandwiches, drinks, at a very reasonable price.

Took 2 tours booked by the hotel. Informative, nice air conditioned vans, also a good value,

I would definitely book again when in Cape Town.

Leisure Self

8/10

Excellent

01 Jan 2025

Tito

Good safe and clean hotel. Very good location.

6/10

Pleasant

30 Dec 2024

Janet

Staff very nice, location is good very walkable, room was adequate, could use some updating. The property was/is going through renovation so was noisy with construction and there was street blockage. It would have been nice to know this before booking the stay.

Leisure Friends

10/10

Exceptional

30 Dec 2024

johan

This hotel has been renovated since the first time we stayed here. The location is excellent. We always stay here because of the easy access to the hotel and mostly for the walking distance to the V&A Waterfront for shopping and restaurants.

Leisure

6/10

Pleasant

28 Dec 2024

JG Ritchie

Renovating restaurant so had to go to a coffee shop. Arrived in very bad rain. NO umbrellas at reception to lend to guests forced to go out in rain.
Safe in a VERY bad place just above ground. No bin in room for recycling. No plug on desk for laptop.
staff friendly and helpful. Well positioned at entrance to safe Waterfront.

Self

8/10

Excellent

26 Dec 2024

johan

The hotel is clean, walking distance from the V&A Waterfront. Friendly staff.

Leisure Family

8/10

Excellent

25 Dec 2024

Howard

Staff super friendly and helpful. Area may be unsafe after dark. Reasonable rates.

Leisure Partner

10/10

Exceptional

20 Dec 2024

john

Good stay

6/10

Pleasant

19 Dec 2024

Carl

This may be slightly unfair because we were warned, but serious construction was underway when we were there. Lots of construction material outside, and constant work ongoing inside. The gym, bar, and restaurant were unavailable as they were being rebuilt. The noise and dirt did not reach our room, but the work meant that there was a small temporary \"reception\" area with literally one chair available to wait. The staff did the best they could under the circumstances. We stayed 4 nights, and the construction was starting to wind down when we left (4 days ago), so your stay may be much different if everything is completed. Be sure to check before reserving. On the positive side, there is a restaurant within a few minutes' walk with good breakfast options, and another slightly farther with good lunch and dinner.

8/10

Excellent

18 Dec 2024

margaret

Nice hotel, quite near to waterfront and CBD. Undergoing renovations at the moment therefore no dining facilities. As with others city lodge hotels , that are careful with their toiletries.

10/10

Exceptional

17 Dec 2024

Stella

best thing was looking out the window at the canal
second best was taking boat on canal to waterfront
beautiful
loved it

Leisure Friends

8/10

Excellent

14 Dec 2024

Patricia

Property in a great location. Parts under renovation hence the stars above. But would recommend

Leisure Partner

4/10

Poor

12 Dec 2024

Peter

Good potential. Check building works are complete.

This hotel is in a great location for Cape Town and we suspect will become a very good travellers hotel, once the building works are complete. Hotel.com and the hotel should have advised us in advance that this would in effect be a room only with all other facilities missing at this time. No complaints at all about the staff who helped as best they could.

Partner

4/10

Poor

11 Dec 2024

Peter

The property is well located but there is construction ongoing that should have bern finished prior to our arrival. There was no restaurant, pool or reception area.
We had to complain twice about the use of noisy tablesaws past 10pm at night. Fresh towels smelled of paint thinner. Not a great experience.

Leisure Friends

4/10

Poor

11 Dec 2024

Julie van

We had been told that construction would be completed before our arrival. However, it was still happening creating noise and dust. There was no pool, dining room or room service. Our room key did not work and we were told that we would have to ask the staff to let us into our room each time we returned as the technical issue could not be resolved until the next day. We were then offered a room right above the construction site which we refused. Eventually we were given an acceptable room. All round our stay was unsatisfactory.

Leisure Partner

10/10

Exceptional

10 Dec 2024

John

Well positioned hotel. Great for the V & A waterfront.
As a wheelchair user great facilities and being able to use the blue badge scheme we had one of the 2 blue badge spaces to ourselves for the whole of our stay. With Ramped access to the hotel and full wet room made it seem like home from home.

10/10

Exceptional

10 Dec 2024

Patricia

Lovely hotel. Great location. Limited dining as under renovation but that was reflected in the price we paid

Leisure Friends

10/10

Exceptional

08 Dec 2024

Davina

We were aware of the refurbishment so it didnt really impact our stay. Our room was lovely. Very roomy and comfortable with a brilliant shower and other facilities. Easy walk along the canal to V&A. Would definitely recommend

Leisure Partner

2/10

Poor

08 Dec 2024

JOHN

It was not a hotel. No proper entrance or reception, no lounge, dining room, bar, just a room.

Leisure Friends

8/10

Excellent

07 Dec 2024

Adrian

Under renovation. Most facilities were closed including restaurant.

Leisure Friends

6/10

Pleasant

28 Nov 2024

Debbie

Ok. Not too far walk from V&A shame about the buil

Hotel it self was okay but there extensive building work taking place which we were not informed about.
Some facilities were closed (pool etc)

Partner

2/10

Poor

26 Nov 2024

STANLEY G J

At the moment I cannot recommend this place. It is undergoing major renovations so the entire property is surrounded by scaffolding with some industrial outside curtains to try to keep the dust down. There is no restaurant, no bar, no lobby. All you get is an ok room and a narrow walkway into the property that stinks of smoke because that is where all the smokers can congregate.
There are many nice hotels in Cape Town and I moved to one after cutting my booked stay at the City Lodge short.

Leisure Self

8/10

Excellent

26 Nov 2024

Julie

Even though the hotel is undergoing a huge remodel, my room was very clean, bed was comfortable and the staff kind and helpful. Currently there is no on site restaurant so they have some food in the reception area in a cold refrigerator.

It looks like they’ve made breakfast arrangements with a nearby restaurant. It is about a 3-5 minute walk and I cannot speak to the food there. I walked to the V & A waterfront for my meals as there are likely over a hundred choices.

The location seems quite safe and it takes about 12-18 minutes to walk to the V & A wharf where you can eat, shop and launch for various boat excursions like Roben Island.

I would stay here again and look forward to seeing the completed restaurant, pool and gym.

Leisure Self

10/10

Exceptional

22 Nov 2024

Michelle

Amazing

Self

10/10

Exceptional

21 Nov 2024

Tom

Lovely. Shame we were there during the refurbs

8/10

Excellent

19 Nov 2024

Julie

This is a good location to walk to and from the V & A waterfront. It’s probably a 10-15 minute walk. There is a path with clear signs that lead you there without having to walk in traffic. This is written November 20, 2024 and they are doing extensive remodeling so there is no gym, pool or restaurant. Since I workout every morning that was a disappointment for me. I hope that once it is done it will be a nice edition to the hotel. Staff very kind and helpful. I would rate them as excellent.

Leisure Self

8/10

Excellent

13 Nov 2024

Mr d

shame about loss of relaxation facilities

restaurant and leisure facilities closed. alternatives offered by management for eating in room and adjacent restaurant which I didn’t use. hotel across road had good and reasonably priced menu which I found more than acceptable, otherwise evening dining required long walk to V&A or Uber (reliable and cheap). rooms recently updated clean, bright and fresh with kettle and posh coffee maker. very efficient A/C, exceptionally helpful and cheerful staff coped well with cramped mini reception facility. enjoyed my stay but advertised relaxation facilities unavailable and there didn’t seem any chance of returning when work finishes (splash pool and garden) as area now very cramped.

Self

4/10

Poor

07 Nov 2024

Linda

Good location and pleasant rooms, although storage space is very limited and the outlook was poor - containers and a building site. However, a major problem was that, although I had been advised 8 or 9 months ago that there was construction work going on this did not explicitly say that the swimming pool was out of action or that there would be no food available in the hotel (apart from a vending machine for crisps etc. in reception). As a single female I did not feel safe going out alone in the evenings in Cape Town so had a miserable time living off sandwiches in my room for a week. Had they been more honest and upfront I would have cancelled and stayed elsewhere. There was no apology or compensation offered.

Leisure Self

6/10

Pleasant

05 Nov 2024

Verified traveler

Reasonable budget hotel. Renovation in progress.

Business

10/10

Exceptional

04 Nov 2024

Julia

A very clean and comfortable room in a great location. Friendly & helpful staff. Communal areas are being re furbished so no additional facilities but this didn’t impact on our stay at all.

Leisure Partner

10/10

Exceptional

03 Nov 2024

LARS

Enjoyed my stay

Leisure

2/10

Poor

28 Oct 2024

Aiste

Not only is the hotel undergoing massive construction, the walls are paper thin, I can hear absolutely everything in the hallways and in other rooms, house keeping work me up twice barging in even tho I loudly shouted no thank you (there are no signs to hang on the door to decline housekeeping and there are no deadbolts on the hotel doors) -- who does this at 8:30am?!?!! This is grossly overpriced hotel for what we actually get -- overall poor experience sadly

Business Self

8/10

Excellent

27 Oct 2024

David

Nice modern rooms and bathrooms, well laid out for travellers. A 10 minute walk to all the Victoria & Alfred Water Front has to offer. Also a short walk to the Central Business District. Lobby and Restaurant are under renovation.

Leisure Self

8/10

Excellent

25 Oct 2024

Ingunn

The hotel was under reconstruction. That affected the overall impression. The staff was great and the room was clean.

Business Self

6/10

Pleasant

19 Oct 2024

Jean

Nicely situated friendly staff. Being updated so no bar restaurant facilities

Leisure Self

4/10

Poor

13 Oct 2024

Verified traveler

Avoid until renovations have finished.

Hotel was being renovated. I only receives this info after booking. First room i was put in was on ground floor with a window that wouldn't lock. I asked for a different room. New room was ok, but had rubbish from previous guests under the bed. Staff very helpful, but given the state of the hotel, it was massively over priced. No restaurant/gym/business centre.

Business

10/10

Exceptional

06 Oct 2024

Prita

Everything was good despite the ongoing construction. The only thing that was disappointing was that there was no ice available at the hotel (though the excellent staff at the front desk got us ice from outside). Ms. Nande and Mr. Siyabulela need to be specially mentioned for going the extra mile. Ms. Nande was always willing and eager to help. And always with a smile.

Leisure

8/10

Excellent

24 Sep 2024

Lindsay

Second stay, having renovations, so not quite at usual standard, but well positioned

10/10

Exceptional

23 Sep 2024

Elizabeth

Renovation in progress but didn’t affect our stay

Leisure

8/10

Excellent

08 Sep 2024

Anumi

Great property. Around a 10-15 minute walk to the waterfront but only in daylight hours. Restaurant and the hotel is currently being renovated but it didn’t bother us since there is so much to see in this beautiful city we spent most of the day out. The room cleaning is interesting. They knock on your door at 0800 and take the towels.

Leisure Friends

10/10

Exceptional

29 Aug 2024

Annette

Great place to stay!

The hotel is currently undergoing renovations, but the rooms have been recently updated and are spacious and comfortable. The staff are friendly and eager to help, especially when we had a technological learning curve with our TV. Overall, I highly recommend!

Partner

2/10

Poor

17 Aug 2024

Lachlan

I had reasonable expectations for this hotel but unfortunately expectations were not met. They fell well short really. The beds were hard and pillows were flat so it was hard to get a good night sleep. The housekeeping ladies knocked on the door at 8am each morning wanting to remake the room. Seems pretty early to be doing that. Would have hung a doo not disturb sign on the door but the hotel didn’t have those.

The water ran dark brown one day. The guy at the front desk said the city turned the water off for a while which caused it…maybe.

On top of that, they were doing significant renovations to the hotel so the restraint was closed, the bar was closed and the worked started at 8am too. The whole place smelt strongly of wet paint fumes the whole time. They would have been best to close the hotel for such significant renovations but no, they stayed open and charged the full rate.

Even without the renovations I would never go back here. Could be a good hotel but it just isn’t.

Leisure

8/10

Excellent

17 Aug 2024

Verified traveler

Good hotel

The rooms were nice and kept well cleaned. The timing for me was not good as the hotel closed it's restaurant for renovations. So there was no room service. The day before I left they started renovating the reception area. So I am very sure it will be much better when it is ready. I will be back.

Self

10/10

Exceptional

03 Aug 2024

Lindsey

Fantastic hotel, with helpful and friendly staff. Wouldnt change a thing.

Business_and_leisure Friends

10/10

Exceptional

16 Jul 2024

Catherine

A great place to stay

10/10

Exceptional

24 Jun 2024

gregory

In the tail end of updates and was better than expected for the price.

Leisure Family

10/10

Exceptional

23 Jun 2024

Frances

Good value for money, well situated and easily accessible from the motorway. Rooms recently renovated and comfortable, clean and fresh ,new bed linnen and well equipped. Consistently high standard

Self

8/10

Excellent

23 Jun 2024

Terry H.

I would give this hotel a 5 star except for checking in when the very nice man had to tell us that there was No Water in the room, and here are bottles for sale! What corporate jerk decided not to have a couple water bottles in every room? Raise the price 2 dollars. Otherwise, service and food, people excellent

Leisure Family

10/10

Exceptional

17 Jun 2024

Catherine

Good stsy

Really good value for that location. Not as fancy as some others, but very comfortable and so easy to walk to the waterfront

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Beverley

State of the art facilities. Impressive.

10/10

Exceptional

24 May 2024

Marlon

Property was nice staff very friendly and helpful, I didn’t like that we had t purchase water as none was left in the room

10/10

Exceptional

21 May 2024

Dale

Nice hotel. Situated between the V&A Waterfront and the City Centre. Both are easy walking distances. Quite a spacious room with a modern bathroom and a large shower area. Good value for money. Very pleasant and professional Staff.

Leisure Self

10/10

Exceptional

19 May 2024

John

The rate was very reasonable compared to other nearby properties so we didn’t really have high expectations.
Our room was spacious and contained good variable lighting excellent rain shower.
But best of all was the friendly and helpful staff.
We couldn’t wish for better place so close to the waterfront and city.

Leisure Partner

8/10

Excellent

17 May 2024

Teresa

The hotel was adequate for our needs. Coffee maker was great. Breakfast was fair. Hotel staff were very friendly and attentive. Good location.

Leisure Friends

6/10

Pleasant

13 May 2024

Mohammed

Fair

It was ok. Very little attention offered by staff

Business

6/10

Pleasant

10 May 2024

JG Ritchie

Odd to not have a rubbish bin in my room (just a TINY one in the bathroom) and nothing to put recyclables into. I took them to a cleaner with a trolley - to find she merely added these items to the general garbage.
No idea why the safe is in the inaccessible place just above the floor. Despite there being two UK plugs in my room, neither worked. Also, no place to charge USB cable.

Lovely shower!

Business

10/10

Exceptional

06 May 2024

Archibald

Great spot for a stay in the heart of Cape Town

Leisure Partner

10/10

Exceptional

06 May 2024

Guy

Excellent

Leisure Partner

10/10

Exceptional

30 Apr 2024

Sharad

Hotel was great in a central location with clean comfortable rooms. The only issue arose with check in when the staff couldn’t find my reservation— unclear if that was a problem with hotels.Com or the hotel itself. But otherwise a wonderful stay.

Business

10/10

Exceptional

28 Apr 2024

Paula Jean

I liked being close to the waterfront for shopping and everything is so inexpensive! All of the staff were great!

Leisure Friends

8/10

Excellent

24 Apr 2024

Steven

Great value and canal walking path to Victoria wharf. Convenient restaurant with good food.