According to your recommendation, the hotel is rated as four stars. In reality, when I arrived, the hotel is definitely not four stars—maybe three stars at most. The shower has an unpleasant smell, the room looks dirty, and the gym is very outdated with very old equipment. The spa is also very dirty and not clean at all, with a very unpleasant atmosphere—certainly not what you would expect from a four-star hotel that you recommended.
I am a Gold member of yours, and I am very disappointed with the hotel. Throughout the night you can hear the cars from the road because the window is not properly sealed, and cold air comes in. This is a real disappointment, both with the hotel and with you for recommending it as a four-star hotel
As a Gold member of yours, I expect a refund for the hotel or at least a discount for my next hotel booking. I am very disappointed—this was really not a pleasant experience and it was very disappointing.