Grand Hyatt Beijing

China , Beijing
Beijing, 1 East Chang'an Avenue
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100 reviews shown

10/10

Exceptional

23 Feb 2026

Robert

Very nice

6/10

Pleasant

10 Feb 2026

The location is great! However, there is sewage smell inside the room.. and furniture and TV is old style … and not in high resolution, the hair dryer also very old style ….

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Tuya

Clean tasty breakfast

Leisure Family

10/10

Exceptional

31 Jan 2026

David

Excellent location, great breakfast buffet, spacious, clean suite. We walked to the Nationalist Museum of China, Tianaman S, Forbidden City, and the Oriental Plaza is at the hotel.

Partner

10/10

Exceptional

27 Jan 2026

Yu Jia

Friendly, helpful staff that answers to our needs and issues. Swimming pool was the best choice ask far across all the hotel I’ve stayed.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

gustavo kiyoshi

Great rooms
Staff was very accommodating to our family needs

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Zarina

Comcierge service was amazing.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Nigel

A superb 5 star hotel. All the services you would expect from a luxury hotel. Great location and excellent service.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Minli

Clean n big rooms. The hotel staff are friendly and helpful esp the bellboys who helped to accept our delivery packages from taobao. Very efficient and professional staff!

Leisure Family_with_children

4/10

Poor

22 Dec 2025

Xingliang

Infrastructure is bit old, swimming pool is too cold. Breakfast is not managed well with rubbish from previous seating.

Leisure Family

10/10

Exceptional

17 Dec 2025

Puey Hie

Room was spacious with washer and dryer! Excellent

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Yong Siong

I had a very pleasant stay at Grand Hyatt Beijing. The location is excellent, with convenient access to shopping and transport. The room was clean, comfortable, and well maintained, and the overall environment was quiet and relaxing. Staff were polite, professional, and helpful throughout my stay. I would be happy to recommend this hotel to friends and colleagues visiting Beijing.

Leisure Family

8/10

Excellent

13 Dec 2025

Pan

Excellent service from staff. They were always willing to help answer queries on directions, recommended eating spots, helping to order food deliveries etc.

Hotel facilities are top notch too

Leisure Partner

8/10

Excellent

13 Dec 2025

Woan Pin

good location and efficient staff.

Self

10/10

Exceptional

09 Dec 2025

Loh

Room is so spacious and clean. The staffs are very friendly too. Shopping mall is linked to the hotel. The swimming pool is also very nice.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Liang Heng Daniel

The hotel is located at the centre of Beijing and easily accessible to may attractions. Below the hotel is a big mall with many options of food and shopping. The family room is spacious and clean. The concierge Devin is a very helpful guy and we will definitely book this hotel at our next visit

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

YANYAN

Their staffs are very helpful and friendly. One of the girl at the buffet goes above and beyond to help me sovle a problem. Room is very large and has a laudry machine, which is very helpful for young children. Excellent location walking to many shopping and restaurant. If I have to give one feedback, they could improve their coffee a bit at the breakfast. Overall is excellent stays and will come back again.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Adrian

We have a good staying experience at Grand Hyatt Beijing. The room was cleaning and the staff were attentive.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Xintong

Room is clean with friendly staff

8/10

Excellent

24 Nov 2025

Raymond

Not too fond of their early policies as they require a full day for being early. Although all the rooms where spotless the policies need reimagined

Leisure Partner

10/10

Exceptional

18 Nov 2025

Darren

I had a wonderful stay at this hotel. I was pleasantly surprised with a complimentary upgrade to a suite, which made the experience even more memorable. The room was exceptionally clean and offered a beautiful view, making it a great space to relax in.

The staff were consistently friendly and helpful throughout my stay, and the club lounge access was a great added perk. The location is also fantastic — there’s direct access to the mall, and it’s just a short walk to Wangfujing, which made getting around incredibly convenient.

Overall, a very enjoyable stay and I would happily return!

Leisure Partner

10/10

Exceptional

13 Nov 2025

daisy

Check in was extremely quick, the entrance is a little bit chaotic sometimes, because of didi and taxis. The bar has good drinks, breakfast has a great variety of food. All the staff we encountered was helpful and friendly. We stayed in the 2 bedroom apartment on the main building and it was great, clean , it had a washer/dryer machine . The furniture was slightly outdated but not a big deal. The restaurant made in china was also amazing. Overall Great hotel!

Leisure Family

10/10

Exceptional

12 Nov 2025

Ho-Nan

Great location, excellent breakfast, nice room, very helpful stuff

10/10

Exceptional

08 Nov 2025

Martha

Excellent accommodations! Clean, modern and conveniently located. Helpful staff that went above and beyond to make our stay a pleasant one.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Ho-Nan

Great location, modern property, very helpful staff, great breakfast

10/10

Exceptional

04 Nov 2025

Donald

Everything was immaculate at the hotel. Staff were very helpful. Great location as well

Partner

10/10

Exceptional

03 Nov 2025

Carl

Perfect

Leisure Self

10/10

Exceptional

21 Oct 2025

Karen

Great location, spacious room, lovely bathroom with an excellent shower and good pressure. The pool was amazing though we didn’t use it just had a peek. This is a very large hotel with access to a huge shopping area beneath. Staff were friendly, the bar area at reception served a small choice of food which was excellent, even served warm milk with a lovely coffee. The restaurant was also very good, comfortable with good menu choices. Would stay again if in Beijing.

Partner

10/10

Exceptional

12 Oct 2025

Pauline

8/10

Excellent

12 Oct 2025

René

First class large hotel. Loved Executive Lounge & Very large indoor swimming pool.

Leisure Partner

6/10

Pleasant

07 Oct 2025

Phuc

We stayed here for two nights during the summer and it was a pretty good experience. Let’s start by saying the rooms are a bit dated but they did renovate the lobby to be more modern. The staff were friendly and helpful, and the breakfast buffet was one of my favorites of the most of the hotels I’ve stayed at. The hotel is located in the city center where you can find numerous modes of transportation to many popular spots.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Liang

The location is very good. But the room facility is very old.

Leisure Family

10/10

Exceptional

04 Oct 2025

Neil

Very large and modern hotel with excellent facilities and a wonderful spa and pool. Conveniently located to reach key sites around Beijing. Very enjoyable stay

Partner

10/10

Exceptional

28 Sep 2025

Judith

Beautiful, centrally located property

8/10

Excellent

26 Sep 2025

Heshika

The room we were given was old and smelled a bit- other than that it was spacious as we got a king room suite - there were more renovated areas of the hotel however felt we didn’t get a good room for what we paid . Staff were nice and other amenities were good. Pool and spa was good, however the massage that cost me nearly $300 wasn’t worth it.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Sep 2025

Stella

Great place to stay in the center of Beijing. Adjacent to Wangfujing and connected to a shopping mall with many options to shop and eat. A few min walk to subway. Excellent service from concierge (Cecilia). Great breakfast. Highly recommend.

Leisure Family

10/10

Exceptional

13 Sep 2025

YAN

Lovely staff and service! Great location.

Leisure Family_with_children

8/10

Excellent

26 Aug 2025

Joel

Property is very nice, but becoming dated in its furnishings and artwork. Restaurant is closed off lobby, disappointing family. Staff very friendly and helpful. Strongly disliked police presence and being treated like criminals entire stay including being trapped in the hotel on the 24th because of the upcoming military parade. Stronly dislike wearing swim caps in the pool, a practice discontinued over 60 years ago in the United States. Please just clean the filters more often.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

XIAOWEN

It locates on one of main street in Beij

10/10

Exceptional

20 Aug 2025

Verified traveler

Amazing.

Really 5 stars hotel. Amazing service, stuff and food. Great English speakers (that’s really helped us!). The old rooms need bit fresher (looks old) but it’s not that bad when all the rest is perfect.

Friends_and_family Family

2/10

Poor

20 Aug 2025

WAFA

Almost Every thing was like a nightmare.

Leisure Family

2/10

Poor

29 Jul 2025

Mandy

Rooms are small. Breakfast is terrible

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Fang

Nice hotel

Leisure Family_with_children

8/10

Excellent

21 Jul 2025

EDUARDO

Excelllent property

Leisure Family

8/10

Excellent

21 Jul 2025

John

Nice room, nice location, easy walkable to shopping, dining and almost anything. Oh, nice pool! The staff was ok, we arrived at 2pm after a 30 hours travel. The staff told us the room was not ready for 40 minutes, so we waited for 40 minutes, they told us we had to wait for another 40 minutes. Guess what, we came back after the second 40 minutes, they told us they need another 30 mins....

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

zhenzhu

Good location we can walk to The Palace Museum, the park, and a walking street for shopping. There is also a mall available under the hotel. . They provide breakfast, lunch, dinner
Nice employees too
Recommend

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Khee Heong

Very conveniently located, breakfast spread was very good. Friendly reception staff, and in particular, outstanding concierge team. They provided useful information on tours when I queried about them via email before my stay, and haloed to reserve a table at Make in China, the hotel’s Chinese restaurant, in advance. When my teenager girl has problems with the delivery of stuff she purchased on Taobao, concierge staff was very helpful in helping to resolve the matter. But Make in China restaurant is overrated.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Danielle

Great choice! Lovely staff, great breakfast!

Leisure Family

10/10

Exceptional

24 Jun 2025

Navid

Excellent hotel with great staff and service. The food is outstanding. A truly luxury hotel in all aspects. The location is very good and close to many attractions, and a few minutes walk to Wangfujing pedestrian street with lots of local shops and major international brand stores. A vibrant place for an evening walk or shopping. Recommend booking stay with inclusion of the Grand Hyatt Lounge which is also very family friendly.

Leisure Family

10/10

Exceptional

23 Jun 2025

Alex

Wonderful hotel

We stayed et the update two bedroom suite with lounge access & it was super spacious and clean. Excellent service and lounge food was pretty good. Amazing amazing pool and fitness center. If i ever come back to Beijing, i would definitely stay here again. Great location .. close to shopping & restaurants.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Luis

The lobby is wonderful. The rooms and hall ways have a smell and are out dated. Old and dirty

Leisure Family

6/10

Pleasant

19 Jun 2025

Mui Leng

Having enjoyed our recent stay at Grand Hyatt Shenzhen, I was disappointed that Grand Hyatt Beijing's rooms were not as good. Small bathroom with small vanity counter and small sink so water kept splashing out when we washed our faces. No remote control toilet and bidet which the SZ hotel had. Breakfast spread not very tasty. Good point is that the front desk and concierge spoke very good english.

Partner

8/10

Excellent

12 Jun 2025

ying

We had a great time, great service, great location, great pool. Room was very old, roofs were low.

Leisure Family_with_children

6/10

Pleasant

30 May 2025

Darren

Good location but dated rooms.

Leisure Partner

10/10

Exceptional

27 May 2025

zhi wei

The location is great! Staffs are very friendly and helpful! The room was clean and comfortable!

Leisure Family

8/10

Excellent

23 May 2025

Lin

It is good generally. Clean, enough space, easy for transportation, the staffs are polite. But seating area in the hall is served for people buying there drinks and food, no any seats for customer when you are waiting for car pick up or for check in. On their website, it indicates free breakfast if you book over 7 nights, but this is not true, we booked 12 nights, but we have to pay breakfasts.

Business_and_leisure

10/10

Exceptional

15 May 2025

Lynette

Cecilia at concierge was very helpful with recommendations regarding places of interest

Leisure Partner

10/10

Exceptional

08 May 2025

James

The concierge at this hotel was amazing!

She booked several appointments for me, National Museum and Tiananmen Square, which I wouldn’t have been able to do on my own without a local phone number.

She also followed up with me to ensure I knew exactly where to go.

The pool, like all the other reviews rave about, is also amazing!!!

Self

10/10

Exceptional

01 May 2025

Keng Thong

It is centrally located. Reception staffs are helpful.

Leisure

8/10

Excellent

26 Apr 2025

CHIA-CHI

People is wonderful, looks like family.
But the price really high - breakfast and dinner

Leisure Self

10/10

Exceptional

20 Apr 2025

Anders Boegebjerg

Great property and fantastic pool area. Location is great waking distance to everything.

Leisure Partner

8/10

Excellent

19 Apr 2025

Douglas

Good

10/10

Exceptional

06 Apr 2025

Issam

Excellent location for the Hotel close to all key monuments in Beijing. The 2 bedroom suite/apartment was a real good fit for our family ( 2 adults 2 kids ).

Leisure Family

10/10

Exceptional

02 Apr 2025

catriona

Great hotel

We had a fabulous stay at the Grand Hyatt. Very clean and comfortable.
It is attached to a shopping centre so really handy for shops and restaurants. It is so close to Tiananmen Square and the Forbidden city/Palace museum.
We ate in the Grand Hyatt taste of China and the food was outstanding.
The breakfast was good with excellent choices. Plenty of western food for those that wanted it.
I will definitely stay again if we are back in Beijing in future.

Partner

10/10

Exceptional

21 Mar 2025

Kathlene

The hotel is perfect for both business and family travelers for its locatiom, amenities, etc., but for the best stay, contact CECILIA, the hotel concierge, before departing for the hotel bc she IS FANTASTIC (!!!) and really made all of the difference in our stay. She will arrange all of your transportation to/from the airpot and hotel, suggest and arrange any activities, make resrvations to restaurants and venues, and ensure every facet of your stay is perfect. The hotel pool is unbelievable and not to be missed, even if just to walk down to see it, the gym and lockers are clean, and the spa and massage staff incredibly accommodating. Bathing suits can be purchased but even just sitting poolside is worth a visit.

8/10

Excellent

19 Mar 2025

Rui

Great location but the building age shows

Leisure Family

10/10

Exceptional

13 Jan 2025

Naran

Very nice

10/10

Exceptional

31 Dec 2024

daoxin

Dlu

Leisure Family

10/10

Exceptional

03 Dec 2024

Woan Pin

Great location.

A great location and the quality of food in the restaurants is superb. Enjoyed the very spacious gym during the week stay. However, the room is a little small and decor is dated.

Self

10/10

Exceptional

17 Nov 2024

Raymond

good location unique swimming pool

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2024

Alfredo

Excellent Hotel

Leisure

10/10

Exceptional

26 Oct 2024

Godfrey

It’s situated centrally in downtown Beijing above a large mall with excellent facilities: metro stations with full connectivity to the amazing rail network. The area is next to Wangfujing street : the shopping mecca. The mall has tons of dining options. The staff are fantastic and very helpful- tip: download a good translation app and you will be glad you did.

Leisure Partner

10/10

Exceptional

25 Oct 2024

Battsatsral

Very good

Business_and_leisure Family

10/10

Exceptional

08 Oct 2024

Anbo

Great location, highly recommended

Leisure Family

10/10

Exceptional

06 Oct 2024

Eugene

Very nice place to stay, very comfortable and they make us feel very welcome when we arrived

Leisure Family

10/10

Exceptional

02 Sep 2024

Jose

Extraordinary hotel, easy access to the mall, close to Tiananmen Square and the Forbidden City. Excellent staff service and excellent value for money. I would not hesitate to stay there again.

Leisure Family

8/10

Excellent

28 Aug 2024

Fiona

Good location, adjoining shopping mall so plenty of places for food…. Hotel restaurants expensive and bar soulless

Leisure Family

10/10

Exceptional

28 Aug 2024

Sven

Having read mixed reviews about old and new rooms I decided to book this hotel given it has the best location in downtown Beijing. I had a rough start, upon arriving on the metro and walking through the mall to find locked doors inside the mall to the hotel with no directions how to walk outside and around the mall in the rain to find the entrance. It was not straightforward and nobody knew where it was to help as the mall was filled with tourists. Finding the hotel entrance was not easy. Tired aggregated and wet I finally got into the room and I had booked which was the apartment as I thought having a washing machine would be a great convenience. Unfortunately, the apartment room was very dated and it had been smoked in many times. After 30 minutes I just could not take the residual smoke smell anymore and dragged myself down to the lobby hoping for a new room. The front desk came through with 5 stars and put me in a beautiful new room which I spent 3 nights in. The hotel lobby and restaurants are first class and beautiful, great pool and gym and the breakfast rivaled any that I have been to, it was simply outstanding! My stay went from starting out as a disaster to one of the top I have stayed in. Make sure you book one of the new rooms on the website and not the apartment and you will be impressed. Oh and the restaurant “Made in China” lives up to its Michelin rating! Excellence!!! I will be back on my next visit! Cecilia the concierge was also a pleasure!

Self

10/10

Exceptional

09 Aug 2024

Wai Man Walker

10/10

Exceptional

02 Aug 2024

Kieran

This hotel is amazing friendly staff fantastic restaurants and awesome spa facilities

Leisure Self

10/10

Exceptional

18 Jul 2024

Honghui

We stayed for a week in July. This is a perfect location for exploring the old Beijing on foot. We walked to Qian Men, Liu Li Chang to the south, and Shi Sha Hai to the north. Biking would also be fun, if we could get the app to work .

There are tons of restaurants and a food court within the complex, for convenience. But I highly recommend the executive lounge. They make good bread. It calms my stomach after a day of exciting Chinese food .

Leisure Family

10/10

Exceptional

22 Jun 2024

DHIRESH

We enjoyed our stay at the Grand Hyatt Beijing. The lobby was wonderful and the updated room in the club floor. The food was wonderful too!

Leisure

10/10

Exceptional

16 Jun 2024

Jie

Fine hotel with friendly staff. It’s really clean as well. We love the swimming pool for the kid.

Leisure Family

10/10

Exceptional

17 May 2024

Betty

Great place to stay when visiting Beijing. Great value. Many restaurants within walking distance.

Business Self

10/10

Exceptional

23 Apr 2024

Jingshi

The swimming pool area is like a paradise.

Leisure Family

10/10

Exceptional

09 Apr 2024

Andrew

Courteous staff, great facility and updated rooms, lovely breakfast.

Leisure

10/10

Exceptional

29 Feb 2024

Milton

Safe and quiet place to stay. Staff are excellent

Leisure Partner

10/10

Exceptional

24 Nov 2023

Ali

Hyatt did it right!

Amazing! Absolutely the best hotel experience I have had.

Food was great and staff was helpful. Especially Scott (SunHao), he assisted us with booking high speed rail tickets and made the process very convenient. We will be staying again!

Friends_and_family Family

10/10

Exceptional

08 Sep 2023

Lin

This is my favorite hotel in Beijing. It is very convenient.

Leisure

10/10

Exceptional

14 Aug 2023

wen wei jeffrey

Lovely staff

Business_and_leisure Family_with_children

8/10

Excellent

21 Jul 2023

Ning

Can’t beat the location of this hotel! Hopefully, they will renovate all the rooms soon.

Business_and_leisure Family_with_children

8/10

Excellent

10 Jul 2021

Verified traveler

Very nice and clean, loved the pool.

Leisure Family

2/10

Poor

28 May 2021

Verified traveler

YOU PEOPLE HACKED MY CHECKING ACCOUNT, I NEVER MADE THIS RESERVATION. EXPEDIA NEVER ALLOWED ME TO REPORT THIS PROBLEM, 4 HOUR WAIT ON THE CALLS I MADE SO I HUNG UP. EXPEDIA YOU ARE CROOKS!!!!!! I HAD TO ORDER NEW CREDIT CARDS

8/10

Excellent

29 Dec 2020

Erin

Enjoyed

The service was wonderful and the staff were polite and attentive. We enjoyed the gym, room service and bar. The only complaint is that the standard king room was small; the mattress itself wasn’t a king bed. Other than that, this is a nice hotel and we would stay again (in a bigger room).

Partner

10/10

Exceptional

26 Aug 2020

Jenny

The pool is amazing! The service is really good. Location is great.

Leisure Family

8/10

Excellent

08 Aug 2020

Richard

ne night staycation