Name: Waldorf Astoria Beijing
Address: Jinyu Hutong, Dongcheng Distrcit, 5-15, Beijing, 100006, CN

10/10

Exceptional

31 Jul 2026

Diana

Best stay and service

10/10

Exceptional

06 Jul 2026

Nicholas

Upscale and comfortable hotel - very central our room had a balcony and a view of forbidden city. We eat twice in the bar with cocktails and very nice indeed if you are after something a bit more western at end of the day. (Hotel does have other restaurants too).

Family

10/10

Exceptional

19 Jun 2026

Ana

Staff was very helpful during the stay. Found the amenities to be good. Stayed in one of the suites It was spacious and comfortable, but some of the stuff looks a little worn.
In room dining was good. Drinks at the downstairs restaurant were also good.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Dwight

The ceiling on our room needs badly repairs .

Family

10/10

Exceptional

10 Jun 2026

Haifa

Everything was lovely and the staff was very helpful

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Sajid

Great hotel an great location

Partner

10/10

Exceptional

31 May 2026

Ummay

Located in a central point in Beijing, shopping malls are within walking distance, the stafff extremely helpful with advice on days trips, costs, car hire, everything you need for a first time visitor and accommodating for all languages

Partner

8/10

Excellent

08 May 2026

Byron

Great breakfast buffet. Staff was very helpful.

10/10

Exceptional

10 Apr 2026

Jason

I stayed five nights at the Waldorf in a premier room overlooking the street. The room was beautiful, spacious and spotlessly clean. The bathroom was enormous and very modern.

The hotel service was top-notch, especially Caffrey the Concierge. He was incredibly helpful and answered all my questions about Beijing, especially since it was my first time there.

The hotel is conveniently located in the heart of Beijing, just a 10-minute walk from the Forbidden City. There are also many high-end shops and department stores right outside the hotel.

My only suggestion is that the breakfast lobby can get quite busy in the mornings due to the limited space and food choices. Otherwise, there’s nothing negative to say about the hotel.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

MENGCHI

Best room

Friends_and_family Family

2/10

Poor

17 Jan 2026

Xiaoyuan

The suite room has dust everywhere in the room. I wonder in how many weeks, there had no one checked in this room.
Toilet flushing water was all yellowish dirty water, can’t believe it’s in 5 stars hotel.
Hotel room Personal assistant responded slowly and insufficient.
The curtains can’t even block out the daylight in the morning.
The mattress hurted my back after waking up. It’s really ridiculous!
In the morning, there always just 1 staff in front desk. Not enough staff to handle and serve the guests.

Leisure Family

10/10

Exceptional

30 Sep 2025

Edwin

Good near by for stores
The Spa I don't use

Business_and_leisure

10/10

Exceptional

13 Sep 2025

Lucas

Putting on the Waldorf!

Exceptional experience for the entire stay and in every way. You pay for a premium experience and this exceeds expectations. Special mention to Helen, and the Zijin Mansion team - a wonderful chef supplemented ably by Luna, Koko and the rest of the team. Truly special & will be back

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Xueru

Clean. Nice staff

10/10

Exceptional

08 Sep 2025

Xueru

Clean room nice staff

10/10

Exceptional

17 Aug 2025

Tuli

Beautiful luxury hotel with impeccable service. Staff go over and above to ensure you enjoy your stay.
Highly recommend this hotel.

8/10

Excellent

20 Jul 2025

Ehab

Nice hotel

4/10

Poor

28 May 2025

Mei

I was disappointed I did not get breakfast which was always included in my stay. I think Expedia has to be very clear in their pricing what is Not Included! It is so unfair to be given my travel status, and there is no “free breakfast”!

Business

10/10

Exceptional

08 Apr 2025

Noemi

Will come again

10/10

Exceptional

30 Mar 2025

Alan

10/10 would recommend

Amazing would stay again. The hotel is in an ideal location for places such as the Forbidden City and nearby attractions. Also located near the metro.

The service is above and beyond here and very attentive, even for foreigners.

Partner

10/10

Exceptional

21 Nov 2024

Yongmei

Great hotel! I like it very much definitely go back again

Leisure Self

8/10

Excellent

01 Nov 2024

STEVEN

Luxurious but dark hotel

Lived up to the Waldorf Astoria name in design, luxury, and price. The hotel is very dark though.
This hotel is the antithesis of bright and modern.

Business

10/10

Exceptional

28 May 2024

Shaomeng

Excellent location and well maintained. Staff very friendly.

Friends_and_family Family

6/10

Pleasant

05 May 2024

Junpeng

Not clean enough

Great Location, handheld shower broken, mold in the shower, a lot a dust in the room,It does not have cleaning control, it only cleans the surface, Very bad for a high class hotel

Friends_and_family Family

10/10

Exceptional

25 Apr 2024

Anna

Great location and service. Helpful team in arranging a trip to the Great Wall with a driver and other recommendations.

Leisure Family

10/10

Exceptional

04 Apr 2024

Chris

Amazing rooms. Perfect location. Top notch

10/10

Exceptional

06 Dec 2023

Margarita

It was o.k.But we did not like food at restaurant.

Friends_and_family Family

10/10

Exceptional

19 Nov 2023

Jerry

这次近一个月的中国之行，我们待了几家高档酒店，其中，上海璞丽、南京Ritz Carlton，以及两家Waldorf Astoria - 北京和上海，我们印象深刻。他们各部门员工服务热诚，带给我们温暖的回忆，我们很感谢。除了整体品质出众之外，我们最喜欢璞丽的装饰风格和专业服务，南京RC的温暖服务，特别值得一提的是早上自助餐经理Bella Chen给我们优质印象，以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行，再能待在这几家酒店。除此之外，若是我還能有些要求的话，我希望北京WA早上自助餐厨房工作人员能在我享用早餐时，稍稍安静点！另外，就是能在RC、WA多听到些播放的合适中国音乐。

Leisure Family

10/10

Exceptional

11 Nov 2023

Daniel

This was our third stay at the Waldorf Astoria in Beijing. All three stays were excellent. The staff is great and very helpful. Kudos to restaurant manager Francis Wang and Chef Brian Wright. The Waldorf also offered great transportation service to the airport. Located by WangFuJing, it was easy walking to shops. I would not hesitate to stay here any time we visit Beijing.

Leisure Partner

10/10

Exceptional

28 Oct 2023

Xinxin

Great location with easy access to the subway, Wangfujing shopping street, fine dining options. The rooms are very spacious and clean with tasteful decor and comfortable beds. Breakfast buffet is phenomenal! Michelin starred Chinese restaurants onsite.

Leisure Self

6/10

Pleasant

27 Sep 2023

Steven

Beautiful Hotel but use the app to book.

The Beijing Waldorf is in a very nice area with fun restaurants and nearby attractions. Great breakfast and nicely appointed rooms.
My collogues booked on the Hilton app and I used Hotels.com. I paid nearly double without breakfast being included. Grossly overpaid using hotels.com

Business

10/10

Exceptional

12 Aug 2023

Yongmei

The best hotel around the area. I have tried almost every hotel nearby, WA is my favourite so far. I really like the 270 degree panorama city view suite. Hopefully next time I go to Beijing I can get better price for the suite.

Leisure Self

10/10

Exceptional

29 Jul 2023

Luyao

the staff at the hotel are really nice and helpful. It was my wife’s birthday during the stay and she got a surprised birthday cake.

Leisure

10/10

Exceptional

24 Jul 2023

Angelina

Th hotel’s design is very good. Highlights the culture of Beijing and very close to a lot of tourists places.

Leisure Self

4/10

Poor

08 May 2023

Verified traveler

Peninsula is down the street

This is supposed to be a new hotel, but room looks worn. Powder room in the suite is comically small.

Partner

10/10

Exceptional

01 Jan 2021

Dervišević

Great hospitality, very clean and absolutely great location.

Leisure Family

10/10

Exceptional

27 Jan 2020

Darren

Perfect Hotel in Central Beijing

Fantastic hotel. Staff are amazingly helpful and most speak English who organized tours, taxis and airport transfers for us. Great location, close to shops, restaurants, metro, forbidden city and Starbucks. Best included breakfast we’ve had at a hotel.

Friends_and_family Family

10/10

Exceptional

14 Jan 2020

Fatima

Amazing hotel. Amazing service.

Partner

10/10

Exceptional

06 Jan 2020

Noura

Noura

As usual ST. Regis will always meet the expectations.
With my all thanks for the beautiful unforgettable stay

Friends_and_family Friends

10/10

Exceptional

30 Dec 2019

Daniel

Christmas in Beijing

Great hotel, excellent location for us, walked around the local area for many tourism attractions and local restaurants, bars and shops.
Hotel facilities were excellent with friendly and knowledgeable staff.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Verified traveler

I like the cleanliness and the service form the staff. The check in was delayed for about half and hour but I were complemented with a voucher for free cocktails. Check out was very smooth. The breakfast was excellent and came with lots of varieties.

Leisure

10/10

Exceptional

18 Dec 2019

Verified traveler

There is a lot of competition for hotels in Beijing. This one lives up to its status as a luxury hotel. The decor is spectacular, filled with lacquer, silk, and original artwork. The staff is incredibly professional. I did have a problem with the wifi and the staff went out of their way to solve the problem. And the location is really good, not far from historical/cultural sites, restaurants, and a metro stop.

Business_and_leisure Self

8/10

Excellent

17 Dec 2019

Verified traveler

Overall Excellent - Except the Wifi

This property is consistently excellent - with one exception. I have stayed at the Waldorf Beijing many times and have always found it comfortable and the staff are marvelous. However, the quality of the wifi is inconsistent. The limitations imposed by Chinese government regulations are outside the hotel's control, but a consistent wifi signal could be corrected.

Business

10/10

Exceptional

04 Dec 2019

Telly

Loved our stay! Such a convenient location. Staff all spoke English as well as Chinese - so it's a great option for Western Tourists. Very close to Wang Fu Xing, the major shopping center of Beijing.

Partner

10/10

Exceptional

22 Nov 2019

BENSON K

Very happy!

Very friendly and helpful James, concierge! Rooms are very nice. Location is very convenient.

Partner

10/10

Exceptional

12 Nov 2019

Verified traveler

The hotel location is great! Centrally located, convenient for both walking, getting car/taxi services and public transportation. Hotel room flow is a little bit odd, i.e. for the suite, the closet is far away from the bedroom/shower, but the staff is always very helpful.

Business Self

10/10

Exceptional

05 Nov 2019

Dan

This was our second stay at the WA in Beijing. We love the place and the people. The hotel is close to what we wanted to see and do. Helen set us up with Ren who took us to the Great Wall and was very informative and helpful. Everyone was wonderful. We have two suggestions - better lighting in the elevator to see what floor button to hit and more available outlets for computers, etc.

Friends_and_family Family

10/10

Exceptional

15 Oct 2019

Verified traveler

Fabulous! We would definitely stay again. The staff were excellent and the building and decor was beautiful.

Leisure Family_with_children

10/10

Exceptional

24 Sep 2019

Ingrid

We enjoyed very much our stay at Waldorf Astoria Beijing, everthing is excellent except slow internet connectivity in the room

Friends

10/10

Exceptional

23 Sep 2019

THOMAS EDWARD

Excellent stay !

Lovely hotel in a desirable area of Beijing. Staff was extremely accommodating, most all of whom spoke good English which was of great assistance seeking directions, etc. The Breakfast buffet was vast and appealing. Overall a really nice stay at a well-run property.

Business

10/10

Exceptional

14 Sep 2019

Verified traveler

Location is convenient. Friendly staff and excellent services. Will definitely stay there again during next visit to Beijing

Business

10/10

Exceptional

09 Sep 2019

Clark

Best hotel accommodations I have ever had! Room was exceptional. Staff genuinely caring and preemptive.

Leisure Self

10/10

Exceptional

04 Sep 2019

Kathryn

Bst hotel in Beijing

Stunning hotel! This elegant and artistic hotel was a delight in every way from the extensive and delicious breakfast buffet with Chinese and western food made to order to the beautifully appointed public areas to the spacious room and bathroom. The design and attention to detail was phenomenal. Also, the location was perfect in downtown. Easy to get anywhere from the pedestrian street, top malls to the Forbidden City.

Partner

6/10

Pleasant

04 Sep 2019

Lola

Only if you like overpriced options

Great location, beautiful hotel inside, well trained staff. Shower flooded, fixed quickly. Stayed here a week. Breakfast was outrageous and the only option is the buffett. Even if you ask to order an entry. They will bring it to you then charge you the $40.00 USD for the buffet. Room service was cheaper. Also do not order a car service. Car service from airport 181 USD. Return by car $27. I expect to pay a premium, that is crazy. Bar service very slow and they allow for bar tables to be reserved for afternoon tea, don't expect and afternoon cocktail.

Partner

8/10

Excellent

31 Aug 2019

Meg

Great location if you are going to forbidden city. The hotel itself is pretty clean and modern.

Leisure Self

10/10

Exceptional

28 Aug 2019

Verified traveler

Exceptional customer service and hotel in a perfect location. Will be staying here again

Leisure Self

10/10

Exceptional

25 Aug 2019

Sarah

High Quality

Everything was beautiful and high quality. Staff was on their A game at all times. Many staff spoke english, which was really helpful. Hotel was within walking distance to Forbidden City, Wangfujing shopping district, and Tianaman Square. Great experience. e also used the hotel pool and gym multiple times during our stay and were impressed with both. Pool is and hot tub are tranquil and relaxing while the gym is well equipped with everything you need.

Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

best hotel and location.

One of my favoorste brand and best hosyialtily. Location, rooms, service all were just 10/10 !

Partner

10/10

Exceptional

11 Aug 2019

Verified traveler

Spa and room very clean and beautiful. Great bathroom and beautiful pool.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Aug 2019

Christine Castillo

Excellent stay in Beijing

Everything about our stay was great. Staff was really friendly and nice and the hotel was located close to a lot of shops and hutongs - allowing you to experience & see both old and new Beijing

Family

10/10

Exceptional

31 Jul 2019

Evon

excellent service, good location, love the amenities in the room

Leisure Partner

10/10

Exceptional

14 Jul 2019

Verified traveler

Amazing property, fabulous service and central to everything

Business Partner

10/10

Exceptional

10 Jul 2019

Verified traveler

Excellent, near POI. Clean and service magnificent.

Leisure Family

10/10

Exceptional

01 Jul 2019

Jonathan

Fantastic hotel in WangFuJing

Fantastic stay in WangFuJing. There are only a couple too hotels to stay at in WangFuJing and this is one of them. Great staff, great rooms, great experience. Hotel is quite beautiful, and so are the rooms and the bathroom. I've stayed at the peninsula which is also very nice but somewhat older, can't comment on any of the other hotels.

Partner

10/10

Exceptional

26 Jun 2019

Verified traveler

Excellent everywhere. Plenty of room for 3 adults, great pool, great location. I particularly liked the room service whenever we left the room as it kept the coffee/tea continually stocked. Excellent stay.

Leisure Family

10/10

Exceptional

16 Jun 2019

Oleg

Amazing experience

Amazing experience, luxurious treatment, but very affordable, must be I got the best value in town, everything was perfect -- I picked based on price among other top downtown hotels, and I cannot imagine my experience could be better in any of other top hotels.

10/10

Exceptional

30 May 2019

Philip

Luxurious

Luxury at its best. If you have the money why not. Coming back?? Cant say. Ha ha

Family

10/10

Exceptional

20 May 2019

Stuart

Beijing

An amazing hotel for our first 'trip' in China, after living here for over 7 years.
Friendly and accommodating staff, great rooms and amenities, easy access to transport and restaurants etc. Great breakfast options.

Partner

10/10

Exceptional

27 Apr 2019

Manuel

Nice weekend for a family of 4

Great hotel in a very good location near big attractions. Rooms are big (family with 2x Tweenies). Had a misunderstanding but guest manager Barney was quick to solve it. Many thanks for a great experience!

Family

10/10

Exceptional

23 Apr 2019

Trenton

We just got back from our trip to China. Our stay at the Waldorf was great. Service was awesome. Hotel was very clean and in a great location. Perfect for what we needed.

Partner

10/10

Exceptional

21 Apr 2019

Sue Yuen

A beautiful hotel with friendly staff. I would stay there again.

Family

8/10

Excellent

07 Apr 2019

Alison

Waldorf Beijing - Kaching

The Waldorf Astoria Beijing is a centrally located hotel and lovely way to kickstart a trip following a long-haul flight. Beautiful hotel, gorgeous breakfast spread, helpful concierge service. The Imperial Palace is an easy walk from here as well as high-end shopping.

The only glitch we experienced was improperly booking for the previous day and having to pay an additional 3/4 again as the Waldorf didn't honour our mistake and grant us lenience. Apparently if we had booked directly through the hotel rather than hotels.com, they would have.

Family

10/10

Exceptional

01 Apr 2019

A.R.

Service was excellent. The buffet breakfast was very good, and the room was lovely. Staff answered any of our questions in perfect English. Additionally, the hotel is a very short ride to The Forbidden City and Tiananmen Square.

Leisure Family

10/10

Exceptional

31 Mar 2019

WILLIAMSON

The best hotel in the world.

The Waldorf Evaluation
This is an amazing hotel. We were asked to upgrade when we arrived--to the next level if we signed up the for breakfast for two. We did so and were so happy. The room we received was just amazing. It was truly beyond expectations especially for a very reasonable price--half or a third the price of the best San Francisco hotels and clearly half the price of the best Hawaii and New York hotels. The room was 770 square feet with three rooms--a bedroom study with a separate standing desk--and a corner view of the city--wall to ceiling windows crystal clear-automated two layer blinds on both views. Extraordinary Chinese modern art throughout the suite. Tasteful combination of modern and antiquish Chinese furniture—recessed lighting in all rooms and L shaped entryway—full closets for him and her. It came with separate room for shower and bathtub—both were huge enough for two-tub—and three –shower. Beautiful fixtures and separate him and her sinks in the bath-tub room. Separate room for state of the art toto toilet—never seen one as good—with own sink. Best part of hotel was the staff and service—the concierge, both, were wonderful. One gave my fiancé some Yunnan tea from his home collection and accompanied us to the best tea store in Beijing. He spent 45 minutes with us drinking tea and explained the intricacies of Chinese tea. Everyone on the staff were extremely gracious and helpful—to the maximum.

Partner

10/10

Exceptional

22 Mar 2019

Chin Shiang

Excellent hotel!

Great location as it was near wangfujing and forbidden palace. Very nice and big rooms. Will choose this again for my next trip to BJ.

Family

6/10

Pleasant

20 Mar 2019

Farid

We didn't like the internet connection-slow and unreliable. We didn't like the lighting in the room. We also didn't like the fact that there was no fruits or sweets in the room, like other premium hotels.

Leisure Family

10/10

Exceptional

17 Mar 2019

Verified traveler

The Waldorf was spacious, comfortable and luxurious. Best of all, the staff were amazing! I cannot speak highly enough. Don’t miss the breakfast either!

Leisure Family

8/10

Excellent

12 Mar 2019

Verified traveler

Very nice hotel, nice location near Wangfujing shoping and eating area. However, our deluxe room is rather small, not propotional with the size of the bathroom. I think we were given a mediocre room in this property. Upon check in the receptionist insist that the rate only includes breakfast for 2 adults and we have to pay for another breakfast. In the reservation we book for 2 adults and 1 child, room and breakfast. Just disappointing and annoying for such classy hotel!

Leisure Family_with_children

10/10

Exceptional

06 Mar 2019

Naveed

Amazing experience

It truly lives up to its name with exceptional service, comfort and amenities.

Family

10/10

Exceptional

21 Feb 2019

tsering

The service was excellent, I can't say enough of how helpful and polite all the staff members were.

Business_and_leisure Partner

6/10

Pleasant

19 Feb 2019

Verified traveler

Great location, great bed and comfortable and spacious room. Great breakfast too. The lights were off on some area in the room, lack of some essential amenities, other than that all were good. Definitely will be back here- Cheers Diana

Leisure Family

10/10

Exceptional

08 Jan 2019

Verified traveler

Fantastic Hotel, great breakfast, very centrally located

8/10

Excellent

30 Dec 2018

Verified traveler

Great design and very friendly staff.

Love the location of this hotel which is close to everything essential to tourists in BJ. Also love the interior decoration and esp. the color of the hotel - the dusty green and the orange caught my eyes instantly when i enter my floor, and the blonze in the room as well. love the design. very friendly staff. One thing that may improve: the shower in the bathroom is way too weak, better if this could be improved.

Friends

10/10

Exceptional

15 Dec 2018

Verified traveler

Great hotel with excellent service

Great hotel with excellent service.

Family

10/10

Exceptional

13 Dec 2018

Verified traveler

Best hotel

Fantastic hotel with great service and great food. Best in the city

10/10

Exceptional

12 Dec 2018

Verified traveler

Nice place to stay. Very close to the forbidden city.

Business Family

8/10

Excellent

01 Dec 2018

Verified traveler

This hotel was in a great location with good food nearby and within walking distance to the Forbidden city and some other attractions. It has a great breakfast buffet which caters to both western and Asian taste. Has a great gym and pool area.

10/10

Exceptional

27 Nov 2018

Mitchell

Wonderful hotel in great location. Ideal for tourists. Walking distance to great sights, restaurants and subway station. Clean and upscale hotel with friendly staff that work hard to make you happy. This is THE place to stay in Beijing.

Partner

10/10

Exceptional

25 Nov 2018

Sue

1) In a prime location yet very quiet
2) Luxury hotel with great service: staff is eager to please even if their english may be a bit lacking
3) Great food at reasonable price
4) Luxurious spa

One con I'd mention is that the cleanliness is not quite there yet. There are specks of dirt on the floor in the room and the bathroom, and the coffee machine was producing weird gunk that we needed to switch it out. I do think this is not a unique problem to this property however.

Leisure Family

10/10

Exceptional

14 Nov 2018

Barb

Beautiful Hotel in fabulous location. Attentive and friendly staff. Everything top notch. Only improvement would be availability of early morning coffee/tea in lobby.

10/10

Exceptional

13 Nov 2018

Dan

Class and Style

Beautiful hotel very near Wangfujing Street. The staff was professional, polite and friendly. The bartender can make a great Mojito! It was our anniversary and the front desk manager had a beautiful floral arrangement sent to our room. And I loved the heated bidet! Couldn't have been better.

Partner

10/10

Exceptional

04 Nov 2018

Verified traveler

Fantastic experience in Wanfujing area

If you are traveling to Beijing, are seeking a 5-star experience, and would like to be near the famous Wangfujing shopping area, the Waldorf Astoria, The Peninsula, and The Regent are the three best options. While The Peninsula is more regal, we found the Waldorf to be quieter an intimate. The staff blends the attention you would expect from a Waldorf property, with the kindness and helpfulness of Chinese tradition. We were upgraded to a suite, which turned out to be large and beautifully appointed. The breakfast (included in our rate) was wonderful and offered both Eastern and Western options. The bar is welcoming an cozy and has a seasonal selection of luxury food boxes; during our week, the hotel had a partnership with Chopard and the boxes were just beautiful. The food inside the boxes was so-so, and pricey, but the overall experience made it worth the spend.

Partner

10/10

Exceptional

26 Oct 2018

Eric

Friendly staff, luxurious accommodations, and a great location.

10/10

Exceptional

24 Oct 2018

Seaesta

A First Class hotel all the way. The service provided to us was fantastic. Thank you Mathew for all your personal attention.

10/10

Exceptional

18 Oct 2018

Verified traveler

Impeccable service & perfect location

Top-notch service and a beautiful hotel. Our room overlooked the shopping steeet with Jingshan Park in the background. Location couldn’t be better. Would definitely return to this hotel for its service, location and facilities.

Partner

10/10

Exceptional

05 Oct 2018

ronald

For those who are looking for a five star hotel

This a five star hotel hands down. Great staff, clean rooms and great location.

Partner

10/10

Exceptional

30 Sep 2018

Nicole

Very comfortable bed and accommodating staff. Lovely accommodations.

10/10

Exceptional

26 Sep 2018

Alexandra

Would go back

Excellent service, right in the middle of town. Walkable to Tian’anmen Square. It’s right in front of Macau Center and a few blocks from Wangfujing food market. I had the breakfast buffet and it was outstanding!

The staff never failed me with whenever I asked a question, changed currency or requested a taxi.

6/10

Pleasant

23 Sep 2018

Jimmy

Software is WA, hardware is \"Made in China\"

Since the hotel was rated 4.9 and given it was my first time in Beijing, I did not hesitate to reserve. Also my experiences with new WA hotels have been pleasant, especially the one in Beverly Hills. However I noted this one in Beijing wasn't at par with the rest. First, the building's craftsmanship is mediocre, so don't let the Expedia's photos fool you. There was definitely major photoshop jobs done to make it look impressive. There are too many loose ends in the hotel from corner to corner which I notice the poor job that was done on it. The service, I guess I am satisfied, because I never expected anything from mainland China. The staff are not as experienced as other WA locations. Food, also very mediocre, maybe that is a Beijing thing. I was not comfortable with too many local people staying in the hotel. The are loud, unpleasant and one guy was smoking in the lobby. I also saw another guy spitting in the elevator. My room, was on the 4th floor so I had a balcony facing west. I could not stop sneezing in the room because I notice it was extremely dusty and I am allergic to it. The balcony was also very dirty and I also notice all the windows were too. Overall I was not impressed with it.

8/10

Excellent

13 Sep 2018

Sebastian

Superb facility in great location.... BUT the staff speak terrible English, creepy cameras are watching you everywhere, the taxi cabs they hail are filthy, and the service level does not match the opulent building. We had an amazing suite for four days, but the cleaning lady would ring the door bell continually until we opened (literally 10 times like a fire alarm!). Unless you speak Mandarin it’s still a “difficult” experience.