Name: elaya hotel hamburg finkenwerder
Address: Hein-Sass-Weg, 40, Hamburg, 21129, DE

10/10

Exceptional

25 May 2026

Atefeh

The river view was excellent, but access using public transport is a little difficult.

Family_with_children

6/10

Pleasant

17 Apr 2026

Stephen

Nice hotel but starting to look tired. No tea or coffee facilities in the room. Double duvet too short - my feet stuck out the end until I turned it through 90 degrees ( I was on my own). Good bathroom and wardrobe. Hotel gardens a disgrace - neglected and full of litter. No ramp outside so heavy cases have to be manhandled down steps. Not acceptable.

Self

10/10

Exceptional

09 Feb 2026

Abdulmalek

Amenities, location, staff are all perfect.

Leisure Partner

6/10

Pleasant

13 Sep 2025

Richard

Let’s itself down!

Stay here often for work due to proximity to the Airbus facility.
Service is random, food can be random, price can be random and I’d rate the facilities poor due the broken air conditioning (+2 years), tvs are very small and linen / towels are average!
Opening windows only lets in the mosquitoes which frequent the riverside location.
Positives are the location for Airbus and the ferry port outside.

Business

10/10

Exceptional

01 Jun 2025

Michael

Amazing

Partner

10/10

Exceptional

12 Sep 2024

Nicholas

Super staff and great location

The staff, particularly the Operations Manager, were super helpful to accommodate my imposed change of plans - thank you! The hotel is great: nice staff, big selection for tasty breakfast, fabulous location for ferry to central Hamburg, and not far from altesland.

Business

10/10

Exceptional

21 Aug 2024

Nicholas

Great location out of Hamburg but close enough

Great location next to river with ferry stop to Hamburg right outside. Nice breakfast and a couple of small restaurants nearby / across river. Staff are excellent and room was clean and comfortable.

Business

8/10

Excellent

10 Jul 2024

Nicholas

Convenient location for Finkenwerder

Clean and comfortable 'typical' hotel. Food is nearly average - selection is ok, quality is below average.

Business

2/10

Poor

15 Jun 2024

XIJUN

WIFI does not work for many days, seems not willing to improve!

10/10

Exceptional

12 Jun 2023

klaus

It is right on the Elbe River with easy cheap service to the Hamburg harbor and downtown area. The cruise and container ships pass your window and if you like to stay in your room you have a beautiful view of their comings and goings. The Rilano Hotel is my favorite of all Hamburg Hotels. The breakfast is sumptuous and the staff very friendly. We had a wonderful stay! Thank you!

Leisure Family

2/10

Poor

30 Aug 2020

Verified traveler

Terrible choice overall

Avoid this hotel if possible. Service is terrible, rooms are noisey with poor sound insulation between rooms. Cigarette smoke infiltrates non-smoking rooms. Breakfast is over-priced and unappetizing. It's hard to get to, out of the way and has almost no shops of other places near to purchase basics. During the Covid crisis - everything (spa, bike rental, outside bar, room service) was unavailable \"due to Corona\". Only plus - it's near to te Airbus factory. But not near to the spotting mound unless you have a car.

Self

6/10

Pleasant

28 Jun 2020

Brodie

Ok for an overnight work stay.

The hotel was ok but the pictures were very misleading on the outdoor area!

Business

10/10

Exceptional

15 Jan 2020

Verified traveler

Everything in good order, really enjoyed the apartment.

Leisure Family

8/10

Excellent

10 Jan 2020

Micael

Late check in was good and pleasent, room service after late check unsufficient

Business

4/10

Poor

29 Dec 2019

Tony

Plenty of empty rooms but want to charge extra 30 Euros for riverside room. In the middle of nowhere and hard to get to. Free Shuttle service at meaningless hours from 9pm to 11 pm Fri and Sat. So stingy and only allow one internet device at a time so I had to switch between phone and laptop. Expensive and subpar restaurant. Walking distance to nothing and no other decent restaurants around. 20 Euros for a Holiday Inn style breakfast buffet. Small and dusty rooms. Gym with no equipment. A few friendly staffs. One Euro in room drinks and beer. Free beer for passing up room cleaning but only one voucher per stay. Really? Then I just passed up one of my 2 days. Sorry I am no Greta Thunberg.

Leisure Self

8/10

Excellent

03 Jul 2019

AndyGB

Good place to stay if you are visiting Airbus. Pleasant outlook over the river. Good quality rooms and service.

Business Self

8/10

Excellent

06 Jun 2019

Verified traveler

There are no places to eat or drink other than the hotel. You need to plan your trips into Hamburg accordingly so you don't miss the last ferry to the hotel. Otherwise it's an expensive cab ride. Good breakfast with lots of variety of things to eat. Good bar, but service was slow due to lack of staff.

Leisure

6/10

Pleasant

17 Feb 2019

Amir Hossein

Not a 4,5 Stars

More like a 3 stars than 4,5 stars hotel.
Almost empty mini bar, no service in room, no information in the room about room service ...

Family

8/10

Excellent

21 Jan 2019

Verified traveler

Restaurant closed on Sunday, bar snack only from the menu.

8/10

Excellent

31 Dec 2018

Dominic

Nice location and location Convenient proximity for business,

10/10

Exceptional

12 Oct 2018

Rosa

really fun location

This was a family stay in a corner suite and everyone had a blast. Two bathrooms was convenient, the hotel is in great condition, friendly staff, good food. The ferry stops right outside and takes you to downtown Hamburg, super fun and convenient way to travel. We would definitely stay again, either for a family trip or a solo business trip.

Family

10/10

Exceptional

09 Sep 2018

Ian

Relaxing by the Elbe

I always try to stay there as I enjoy the tranquility of being by the river. Good food in the bar area and restaurant, both of which overlook the river, after a busy day.
Despite the distance into the centre of Hamburg, the various transport options are good and so is the availability of taxis. Reasonably priced weekend breaks are also on offer.

8/10

Excellent

06 Jun 2018

.

RILANO HOTEL - HAMBURG

NICE HOTEL.
UNFORTUNATELY NO RIVER VIEW ROOM.
OTHERWISE NICE HOTEL

8/10

Excellent

08 May 2018

Verified traveler

Handy to the ferrys, a great bar, no shops nearby

As this is an industrial area, there are no shops nearby, which was a small nuisance.
there are great parklands and trails that I made use of for my morning run.

the Ferry is extremely efficient, as is the bus service. A great bakery was found just a short walk away.

8/10

Excellent

03 Apr 2018

Viviana

Great location for visiting Airbus

Great place if you want to be near Airbus and if you want a great view of the river. Not great location if you are here to see the visit the city, it is pretty far from the city center.

8/10

Excellent

29 Nov 2017

Verified traveler

Good

It was good experience

10/10

Exceptional

20 Oct 2017

David

Great for business

Modern, clean hotel close to business area. Ideal if you are visiting Airbus or any of its nearby suppliers. Also okay if visiting city but a 30 min ferry ride away.

6/10

Pleasant

14 Oct 2017

Fabrice

expensive

expensive for the service and wifi in sus

10/10

Exceptional

08 Jun 2017

Verified traveler

Lovely hotel

The Rilano is a lovely hotel, and we very much enjoyed our stay. It's a bit inconvenient that the ferry that stops at the hotel only runs until 8:40 pm or so; makes it hard to have dinner anywhere in Hamburg and get back to the hotel. But the hotel restaurant was excellent, too.

Partner

10/10

Exceptional

24 Apr 2017

Verified traveler

Beautiful room view. Convenient ferry Service no need to use a car.

8/10

Excellent

01 Nov 2016

Yvonne

Great hotel for those travelling with dogs!!

This hotel is adjacent to AirBus so ideal for plane enthusiasts. It's near to main routes but quiet, at least at weekends. The location by the river is attractive and interesting.

The breakfast is brilliant but dinner could be better. It's ok but betrays the use of the freezer and the chef embellishes dishes with fruit without any understanding of the impact on the flavours. I think it could have been a weekend chef. With very little investment dinner could be much better.

10/10

Exceptional

24 Oct 2016

Verified traveler

Convenient Business Hotel for Aerospace

Out of the tourist centre, but smart, comfortable hotel, conveniently located for 'certain' companies. Free soft drinks were welcome. Only problem was that my colleagues bookings had been lost (independent bookings from different countries, so I am inclined to suspect the hotel systems) - but there was plenty of space, so no problem other than a a few minutes delay.

10/10

Exceptional

06 May 2016

Verified traveler

Overall, a great place for a reasonable price. Two things to mention: you should take the ferry in order to get into town (if you are not driving) and, if you are a heavy internet user, you should get ready to pay extra for that. Other than that, i really enjoyed everything from their service to food (i had breakfasts and a room service). I will definitely use the hotel if ever I need a room in Hamburg again.

8/10

Excellent

19 Apr 2016

Verified traveler

Walking distance to Airbus site, but otherwise nothing nearby. Poor wifi but great breakfast.

Family

10/10

Exceptional

05 Sep 2015

john

Comfortable hotel with excellent Elbe views

The hotel stay was excellent, in a spacious room with comfortable bed, clean modern bathroom and amazing views of River Elbe and river traffic. Check in at reception was efficient. We enjoyed drinks and snacks at the bar, and relaxing drinks in the sunny gardens in 'beach huts for two', overlooking the Elbe, and all was served by friendly bar staff. Breakfasts had an amazing selection of hot and cold foods and beverages, everything you could want. The dinner menu was excellent, with a choice of buffet or a special 4-course preset menu or extensive a la carte. The food was delicious, beautifully cooked and presented, served by friendly efficient bilingual staff. A very enjoyable stay in a hotel with friendly professional staff.
To be recommended

10/10

Exceptional

29 May 2015

Verified traveler

Nice!

Lovely hotel and location

Family

10/10

Exceptional

22 Apr 2015

Kamal

Nice and clean hotel. Close to Airbus facility.

The hotel has very good staffs who are well train. The breakfast price was too much and I recommend to reduce the charge to a reasonable one. The variation of foods specially for dinner needs to be more choices. It is very clean hotel and the service was excellent.

8/10

Excellent

21 Jan 2015

Verified traveler

This was a nice, new hotel, which is located a bit out of town. If you are planning to spend time in town, you have two options – take the boat (we did not do this, and regret it) or drive – and they both take about 20 minutes. The dock is next to the hotel, and with one hop to another boat, it lets you off right downtown which is very convenient.
The breakfast was great, and so was dinner – though the later was a little expensive. The room was very clean, plenty of room, and very relaxing. We had a room with a view of the river, and it was relaxing to watch the boats go by.
The only downside is there is nothing near the hotel – so be prepared for this.

10/10

Exceptional

11 Sep 2014

Verified traveler

Superb room with view over the river.

Friendly staff. Nice room. Beautiful view overlooking the ferry point on the river. All glass walls so spectacular vista.

10/10

Exceptional

11 Sep 2014

Paul

great hotel, but be prepared for regular boat trip

Good stay, recommend if casual traveller

10/10

Exceptional

19 Jul 2014

Verified traveler

Excellent hotel

Great location next to Hamburg!

4/10

Poor

28 Jan 2014

Verified traveler

Late checkout stupidly expensive

Stayed before and was allowed to check-out late at 20:00. All ok then , but tried it again and was turfed out at midday unless I paid another 140euros for another night.

10/10

Exceptional

02 Oct 2013

T

Pillows

I would have preferred firmer pillows. Is it possible to provide two types of pillows: a soft version and a much firmer version.

10/10

Exceptional

13 Aug 2013

Victa

Great for business, would even work for leisure

The hotel is tucked away in an industrial estate and on approaching it does not look that appealing. However, once you enter the hotel, there is a comfortable atmosphere with friendly and welcoming staff who speak excellent English. The room was a good size and comfortable. Good breakfast and the food in the restaurant was of reasonable standard. The bar with views of the River Elbe is excellent.

Would recommend for business, particularly when working with Airbus, bit would also offer a good hotel for tourists to Hamburg. The ferry stop literally outside the hotel has good links to Hamburg. Getting to the hotel from the North, particularly if coming by taxi from the airport, go to Teufelsbrucker Platz ferry terminal. The ferry takes you to the front of the hotel in a few minutes and reduces the cost of the taxi.

I spend about a quarter of my life in hotel rooms and very happy to recommend.

10/10

Exceptional

26 Jul 2013

Sylvia

Lovely location and a ferry ride to town

The Rilano is situated on the banks of the Elbe river right in front of a ferry stop. The ferry is very convenient and scenic and an inexpensive way of getting into town. The hotel is modern and in summer one ca sit outside and watch the boats go by. Service was good and the food quite good.

10/10

Exceptional

29 May 2013

Helge

great for families

best location I could wish for. Grandchildren loved the shower and used it 4 times in 2 days

Family

10/10

Exceptional

01 May 2013

Stephan

For people who like to watch the big ships

A must for all people who like to watch the big ships on the river ELBE approaching the HAMBURG Harbour! A river view room is the only way to book !

8/10

Excellent

02 Apr 2013

Verified traveler

Pillows are too soft. Recommended if you are visiting Airbus Hamburg.

10/10

Exceptional

28 Feb 2013

Omar

Business in Hamburg

Excellent hotal in Hamburg. Downtown is about 30 minutes so, better if you have a car. It is close to Airbus plant and with the river at its back, quite nice. Restaurants are accessible on foot but, not very close. The hotel has its restaurant but, we didn't use it as we had a car and went to a nice sea food restaurant for dinner, an excellent tip from one of the hotel receptionists.
Good brakfast but, paid separately (19 euros).

8/10

Excellent

11 Sep 2012

Verified traveler

a bit out of the way

Close to the airbus factory which take all local taxis in the morning rush hour. Not an ideal place if you have a business meeting in the centre. €50 in a taxi from conference centre.

10/10

Exceptional

05 Jul 2012

Verified traveler

Rilano Hamburg good business hotel

Ideal location for visiting Airbus. Hotel and rooms very clean and comfortable. Good access to city on ferry. The only negative was no WiFi in the rooms although it is available in the hotel foyer.

8/10

Excellent

29 May 2012

Verified traveler

Nice Hotel, but no wifi or room service

Although the Rilano is a bit removed from the center of Hamburg, the location on the South side of the city off the waterway was actually quite pleasant. The hotel is very clean and nicely decorated and the rooms (including the bathrooms) were clean and well maintained. My only complaints would be the lack of wifi (there are cables provided, but ours did not work). The hotel does provide internet as part of their tv system. The tv has a keyboard that allows guests to access the internet. However, I found the keyboard very finicky and difficult to use and would preferred wifi and the ability to utilize my own computer much better. Also, the restaurant and bar stop serving food at 10:00 p.m. and no room service is available. When I asked for a glass of Fanta, which was listed on the bar menu as 2 euros, I was told I would have to purchase the whole bottle for 15 euros and was encouraged to hit the gas station down the block or back into town, a 20 minute trip at minimum. A very frustrating experience.

10/10

Exceptional

30 Apr 2012

Martin Kemp

Ideal for visiting Airbus

Excellent hotel for the location.

8/10

Excellent

11 Dec 2011

Garry

Great location

beautiful hotel, well appointed rooms, good breakfast, great views over harbour, FREE internet

10/10

Exceptional

13 Jul 2011

Verified traveler

This hotel is perfect for boat enthusiasts

Sited on the river elbe, this is a perfect setting for boating enthusiasts and relaxation. The boat station is right outside with a short trip into the main city. One stop across the river and there are buses frequently into to city. One ticket does boats buses and trains and is a real bargain!

10/10

Exceptional

27 May 2011

Mary

Hamburg

Very clean hotel. Friendly service from all areas, beautiful location on the river.

8/10

Excellent

23 Mar 2011

Neal

Nice Hotel

The hotel was fantastic and the room on the river had a sensational view. The rooms are very comfortable but very basic and you need to ask for extra pillows. The location was great as it was very easy to catch the ferry into town. The only let down was the service of the staff at the front desk. They could not speak very good English and could not even recommend a good fish restaurant for us to eat at although we were in a seaside town. The breakfast was very good. Hamburg is not at all friendly to people with prams or wheelchairs so beware of that.

10/10

Exceptional

13 Jul 2009

S

Excellent location for Airbus Offices

Great modern hotel situated very close to Airbus Hamburg. Staff were very friendly & efficient. A little out from the centre of town but this can be reached by bus or taxi. Tip for those coming from the airport. You can take bus 39 from there to Teufelsbrück which takes approx 1.15 hrs & then the ferry across to the hotel. The ferry will take no more than 3 minutes. Ferry stop is Rüschpark.

Free internet via cable in the room.

8/10

Excellent

23 Jun 2009

Jan

Excellent but breakfast steep

Hotel basically excellent. Only criticism is that I thought breakfast price of 16 Euro was rather a lot especially since you might just want some fruit juice and toast - they should offer 2 levels of breakfast.

6/10

Pleasant

11 May 2026

Christian

Gutes Frühstück, Klima Anlage konnte man leider nicht ausschalten, nettes Personal,

6/10

Pleasant

24 Apr 2026

David

Leider war das Personal vor Ort nicht sehr freundlich und man hat mich auch sehr schwer verstanden. Das Personal vor Ort spricht nicht sehr gut Deutsch beim Empfang. Da ist eher ein spanischer Kollege vor Ort.
Die Bilder sind irreführend. Wenn man vor Ort ist, muss man für die Sauna was zahlen.
Das Essen war aber top, gerade das Rindersteak mit der Chimichurri Sauce.

Self

8/10

Excellent

22 Apr 2026

Rolf

Alles gut

Partner

10/10

Exceptional

05 Mar 2026

Sebastian

Ok

10/10

Exceptional

23 Jan 2026

Sharon

Wir hatten 2 Erwachsene und 1 Kind 12 Jahre einen wunderbaren Aufenthalt im Elaya Hotel. Ein tolles Zimmer mit Blick auf die Elbe und auf die Fähre, die dort alle 30 Minuten abfährt. Das Frühstück war richtig gut! Uns hat es an nichts gefehlt. Personal war freundlich und sehr zuvorkommend. Wir würden auf jeden Fall wieder kommen.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Christian

Ja det var

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Nicole

Frühstück super, Bett sehr bequem.Bad gut weil genug Ablagefläche da war.Insgesamt ein guter, ruhiger Aufenthalt

Leisure Partner

10/10

Exceptional

21 Oct 2025

Niels

Virkeligt dejligt hotel, og skønt med værelse med udsigt over Elben.
Let at komme ind til byen med færgerne der går lige et stenkast fra hotellet.
Eneste anke var sengen, der virkede som om den manglede en topmadras.

Partner

8/10

Excellent

17 Oct 2025

Ulrik

Træls at

6/10

Pleasant

06 Oct 2025

Sabrina

Naja, Ausblick auf Fluss war leider durch Bäume/Hecken versperrt. Sollte man vielleicht dann auch erwähnen, wenn man mit Flussblick bucht. Badezimmer, vor allem Toilette war nicht sauber, Haare im Bett.
War leider nicht ganz so zufrieden wie 10 Tage zuvor. Hab das Hotel zur Zwischenübernachtung gebucht und bei meinem ersten Aufenthalt super zufrieden, daher erneute Buchung, leider etwas enttäuschend, vor allem was den Flussblick betraf.

Leisure Self

8/10

Excellent

18 Sep 2025

Hans Thyge

Location is very nice

Nice location in quiet corner of Hamburg and taking the ferry to downtown was magic. Nice walks around the hotel. Nice breakfast and friendly service. Mainstream hotel but nice

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Stefan

Sehr schön gelegen.
Freundliche Mitarbeiter

Leisure

8/10

Excellent

03 Sep 2025

Ivan

Good hotel, excellent location

Leisure Family

6/10

Pleasant

29 Jul 2025

Vishaal

Keine gute Preisleistung

Kein Telefon im Zimmer um das Rezeption zu kontaktieren. Es gab auch kein Bügeleisen und Bügelbrett im Zimmer

Business

8/10

Excellent

26 Jul 2025

Nathalie

Séjour Hambourg

Très beau cadre et très bon accueil

Friends_and_family Family

6/10

Pleasant

20 Jun 2025

Detlev

Meine Frau und ich sind schon sehr viel in der Welt herumgereist, aber 4,5 Sterne haben wir hier an keiner Ecke gesehen. Ich weiß, das 4,5 Sterne hier 3 Sternen in Asien gleich kommen, aber dennoch hat es uns nicht überzeugt noch einmal buchen zu wollen. Wir hatten eine Suit gebucht. Aussicht war begrenzt, denn nur höher gelegene Suit haben über den seitlichen Balkon und aus den Zimmern den richtigen Elbblick. Die 101 mehr unverbaubaren Blick auf den Parkbereich und Bäume denn auf die Elbe. Bei 4,5 Sternen gehe ich auch von einer Klimaanlage aus. Zimmer sind NICHT klimatisiert, man bekommt bei Nachfrage unterschiedliche Aussagen. Vor allem das dieser Hinweis auf der Webseite stehen soll war nicht nachvollziehbar und tut er auch nicht. Letztlich bekamen wir einen billigen, nicht leisen Standventilator den man sich in Schlafzimmer stellen kann. Bei offnem Fenster war es leider durch überlaute Partyboote und Fährverkehr (Ist ja auch alles ok) schlecht möglich Ruhe zu finden. Der Boden, die Möbel im Zimmer und auch der Teppich sind schon ziemlich alt und fleckig. Das an das Schlafzimmer angrenzende Bad, es gibt noch eine zusätzliche Toilette am Eingang, macht es fast unmöglich den Partner in der Nacht durch die von außen zu bedienende Stadionbeleuchtung im Inneren dann zu stören oder aufzuwecken. Abstand Tür Bett ungefähr 50 cm. Für 280€ pro Nacht sollte man wirklich mehr erwarten dürfen. Da ist definitiv Nachbesserung angesagt. Frühstück war ok aber keine 4,5 Sterne. Schade.

Business_and_leisure Partner

10/10

Exceptional

17 Jun 2025

Rudi

agréable et professionnel

C'est l'ancien Rilano. Toujours agréable et professionnel.

Business

8/10

Excellent

14 Jun 2025

Christian

Gemütlich, sehr ruhig und großartige Aussicht auf Fluss und Schiffe.

Leisure Family

6/10

Pleasant

08 Jun 2025

Michael

Buffet Anordnung für die Masse an Menschen schlecht durchdacht

Leisure Family

10/10

Exceptional

01 Jun 2025

Frank

Grandiose Aussicht, vor allem in den oberen Stockwerken

Leisure Partner

8/10

Excellent

31 May 2025

Diana

Es waren ein paar sehr schöne Tage in Finkenwerder.
Das Hotel hat ein fantastisches Frühstücksangebot.
Wir kommen gerne wieder

Partner

10/10

Exceptional

20 May 2025

Claudia

Umgebung

Sehr schön an der Elbe

Partner

8/10

Excellent

04 May 2025

Dieter

Eine sehr angenehme Unterkunft!

Leisure Partner

10/10

Exceptional

28 Apr 2025

Irene

Sehr schönes Hotel. Mit den HVV Fähren direkt vom Hotel nach Hamburg.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Andreas

Gutes Frühstück und Fährverbindungen

Leisure Partner

10/10

Exceptional

25 Apr 2025

B

Personal war stets bemüht, auf die Wünsche einzugehen, Reklamationen wurden schnell erledigt

10/10

Exceptional

24 Apr 2025

Doris

Alles okay

Business_and_leisure

10/10

Exceptional

11 Apr 2025

Diana

Industriegebiet außer Büros nichts
Aber super Hotel
Essen sehr lecker, Bar cool
Boot gleich vor der Tür zum rüberfahren
Aber die Betten - die sind unglaublich
Hier hätt ich gern den Hersteller der Matratzen, unglaublich wie im Himmel geschlafen

Leisure Friends

8/10

Excellent

06 Apr 2025

Markus

Schon sehr oft da gewesen und immer genossen. Nach dem letzten Betreiberwechsel könnte auch gut hier und da noch ein Euro investiert werden.
Z.B. kein Safe mehr vorhanden, Fernseher nicht mehr zeitgemäß, Mini Bar leer, Abluft wohl defekt, es riecht stark nach Essen im Gebäude.
Wir werden dennoch gerne wieder kommen.

Leisure Family

8/10

Excellent

06 Apr 2025

Dirk

Sehr gute Ausgangslage für Ausflüge

Nettes und hilfsbereites Personal.
Sehr schöne Lage an der Elbe.

Partner

6/10

Pleasant

23 Feb 2025

Claudio

Empfang super freundlich. Hotel etwas in die Jahre gekommen. Lage top,wenn man einen super Blick auf dke Elbe möchte. Zimmerservice hatte bei uns leider nicht die beste Arbeit geleistet.

Leisure Family

8/10

Excellent

17 Feb 2025

Menekse

Ich habe einen tollen Aufenthalt in diesem Hotel verbracht und kann es absolut weiterempfehlen – besonders für Reisende mit Hund! Von der Buchung bis zur Abreise hat alles perfekt funktioniert. Mein Hund war herzlich willkommen, es gab genug Platz für Spaziergänge in der Umgebung, und das Hotelpersonal war sehr freundlich und aufmerksam. Das Zimmer war sauber und komfortabel, und auch die allgemeine Atmosphäre im Hotel war sehr angenehm. Ein rundum gelungener Aufenthalt – wir kommen gerne wieder!

Business Pet

4/10

Poor

07 Feb 2025

Gesa

Das Zimmer war in keinem guten Zustand. Waschbecken Stöpsel hing fest, Duschkopfhalterung hing an der Stang oben fest-ließ sich nicht verschieben, viele Macken an den Wänden, Schimmel in der Dusche, Löcher in den Handtüchern, Gardinenhalterung halb abgerissen, Teppich voller Flecken.
Frühstück: keine gute Qualität beim Aufschnitt, Käse und Wurst biegt sich nach oben vor Trockenheit, Schimmeliger Frischkäse
Personal: nicht unfreundlich aber auch nicht besonders bemüht. Hätte man beim Checkout nach unserer Meinung gefragt, hätten wir das alles auch angesprochen. Leider hat man uns nicht mal gefragt, ob wir ein Parkticket hatten. An der Schranke erst gemerkt, mussten wir wieder zurück. Beim vorherigen Rilano konnte man ohne Schranke parken.
Fazit: wir kommen nur wegen dem guten Blick auf die Elbe und die Schiffe.

Leisure Partner

8/10

Excellent

03 Jan 2025

chakara

Chambre spacieuse avec vue sur le fleuve.
Mauvaise ventilation de la chambre ne permettant pas l’évacuation des mauvaises odeurs de la salle de bain.
Mauvaise service, serviettes et draps-oreiller oubliés pour le 3ème client.

Leisure Family

8/10

Excellent

30 Dec 2024

Hyda

Im Großen und Ganzen ist das Hotel gut!
Fernseher funktionieren nicht und wenn man ein Zimmer mit bis zu einem 7 jährigen Kind bucht hat man NUR ein Doppelbett. Zustellbett ist nicht vorgesehen.
Service sehr nett.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Martin

Hundefreundliches empfehlenswertes Hotel!

Gutes Frühstück mit frischen Bäckerbrötchen auch an den Weihnachtstagen. Frische und qualitativ gute Produkte. Sehr freundliches und aufmerksames Personal.
Zum Frühstück könnte es eine Marmelade geben!

Partner

8/10

Excellent

25 Dec 2024

Martin

Zu empfehlen!

Angenehmes, hundefreundliches Hotel.

Partner

6/10

Pleasant

10 Dec 2024

Peter

Leider sehr in die Jahre gekommen

Ich übernachtete in diesem Hotel bereits vor über 15 Jahren und war immer sehr begeistert von diesem Hotel (damals noch Golden Tulip bzw., The Rilano)
Leider ist mein letzter Aufenthalt wohl auch der letzte gewesen.
Die Lage des Hotels ist einer der größten Pluspunkte aber das reicht leider nicht mehr aus. Das Frühstück war reichhaltig und absolut ausreichend im Angebot.
Nun zu den negativen Sachen:
Von 2 Fahrstühlen funktionierte leider nur einer, somit hatte man unglaublich lange Wartezeiten gehabt rund um die Uhrzeit wo man auschecken musste.
Der TV ging nicht (kein Empfang)
Auf Nachfrage teilte man mir mit das es wohl eine Störung gäbe bei allen TV‘s im Hause, diese wird man aber am Wochenende nicht mehr beheben können.
2 Tage ohne TV !!!
Der Flur zu den Zimmern roch unangenehm muffig und der Teppich hat seine besten Zeiten definitiv hinter sich. Auch in den Zimmern hatte der Teppich einige unschöne Flecken. Die Dusche war auch sehr abgenutzt im Zustand und die Zimmer Bar (im Preis inbegriffen), war der größte Witz.
Zwei stille Wasser im Tetra Pak auf dem TV Board stehend. Der Kühlschrank roch moderig und eine Temperatur konnte man im Zimmer auch nicht einstellen. Im Dezember eher unpassend. Man hat uns dann einen Radiator angeboten und auf‘s Zimmer gebracht, da es uns zu kalt war.

Alles in allem ist das Hotel leider nicht mehr Konkurrenzfähig für ein 4 Sterne Hotel im Umkreis von Hamburg. Schade, denn ich Übernachtete in Vergangenheit immer sehr gerne dort

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Henning

Tolles Hotel. Sehr ruhig.

Leisure Partner

10/10

Exceptional

10 Nov 2024

Diana

Sehr abgelegen, ruhig aber sehr schöne Aussicht

Leisure Partner

6/10

Pleasant

10 Nov 2024

Monika

Das Hotel liegt in einem Industrie-Gebiet,direkt an der Elbe und es ist sehr ruhig,direkt hinter dem Hotel hält die Fähre( Verbindung super)das Frühstück ist gut,das Abendessen ebenfalls,die Zimmer sind okay,der Ausblick auf die Elbe ist sehr schön,das Personal beim Frühstücken,denke es sind Ausbildungskräfte müsste etwas mehr beigebracht werden,

Leisure Partner