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Residence Inn by Marriott Hamburg Altona

Hamburg · Germany

Kuhnehofe 10View location

8.8/10Excellent145 Reviews
Cleanliness9.2/109.2
Service8.6/108.6
Comfort8.6/108.6
Condition9.2/109.2
Amenities9.4/109.4
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn by Marriott Hamburg Altona

'Located in Hamburg's Altona district, the Residence Inn by Marriott Hamburg Altona offers convenient access to key attractions. Enjoy complimentary breakfast and amenities such as a 24-hour fitness center, a business center, and an on-site restaurant and bar/lounge. The hotel's 44 guestrooms feature kitchenettes, flat-screen TVs, and complimentary Wi-Fi.

Reeperbahn and St. Pauli Piers are within a 10-minute drive, while the Elbe Philharmonic Hall and Miniatur Wunderland are a bit further afield. '

Read more about this hotelShow less

With a stay at Residence Inn by Marriott Hamburg Altona in Hamburg (Altona), you'll be a 4-minute drive from Reeperbahn and 6 minutes from St. Pauli Piers. This hotel is 2.6 mi (4.1 km) from Hamburg Messe and Congress and 2.7 mi (4.4 km) from Volksparkstadion.

Make yourself at home in one of the 44 guestrooms, featuring kitchenettes. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include phones, as well as desks and separate sitting areas.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Green Key (Foundation for Environmental Education) Professional property host/manager Guests must provide health documentation Guests must provide proof of COVID-19 vaccination Property does not offer onsite COVID-19 testing Pets allowed Pet max weight (per pet) in kg is 20 Pet max weight (per pet) in lb is 44 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • At check-in, guests must provide a record of full COVID-19 vaccination.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Self parking fee: EUR 21 per day
    • Pet fee: EUR 50 per pet, per stay plus EUR 50 one-time cleaning fee
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

Theatre Neue Flora 1.6 km / 1 mi
Altonaer Balkon 2.3 km / 1.4 mi
Harbour Museum Oevelgoenne 2.9 km / 1.8 mi
Elbe 2.9 km / 1.8 mi
Reeperbahn 3 km / 1.9 mi
Elbstrand 3 km / 1.9 mi
Beatles Platz 3.2 km / 2 mi
Trabrennbahn Hamburg Bahrenfeld 3.2 km / 2 mi
University of Hamburg 3.2 km / 2 mi
Grosse Freiheit 3.3 km / 2 mi
Millerntor Stadium 3.3 km / 2 mi
Altonaer Volkspark 3.4 km / 2.1 mi
Heiligengeistfeld 3.4 km / 2.1 mi
Hans-Albers-Platz 3.4 km / 2.1 mi
Casino Reeperbahn 3.4 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 44
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Hotel safe
  • Lift access
  • Garden
Show 11 more facilities & services
  • Luggage room
  • Bar
  • Restaurant
  • Business centre
  • Green Key (FEE)
  • Breakfast
  • Continental breakfast
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG-1

    Photos are not available for this room type.

    Residence Inn by Marriott Hamburg Altona

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO COMFORTSTUDIO • COMFORTSTU.OM-2

    Photos are not available for this room type.

    Residence Inn by Marriott Hamburg Altona

    STUDIO COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.OM-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn by Marriott Hamburg Altona

8.8
Excellent
145 Reviews
Cleanliness
9.2 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
9.2 /10
Amenities
9.4 /10
50 reviews shown
8/10
Excellent
12 Apr 2026
Gisela
The room is really nice, we have the one with the kitchenette, which was very useful. Breakfast is basic, but good enough. There is a huge supermarket around the corner, which helps. There is a main bus line a couple of blocks away and the S1 around 8 min walk from the Hotel. The S1 connects to the airport. The location is not central, but it was useful for us for what we needed to do. The Reception is at the Moxy hotel, next door and so is the gym. Unfortunately, they've closed some amenities, such as a ping pong table as it seems they need some storage space. Overall, a good hotel, but if you prefer to be more central, perhaps this is not your area. It takes around 20 minutes by bus to get to the centre. We've had no issues with this, but it's not walking distance. We've had a really good experience.
Family_with_children
10/10
Exceptional
25 Nov 2025
Theresa
Staff was attentive and professional. Property was very clean and comfortable
Leisure Family
4/10
Poor
06 Aug 2025
Ralph A

Disappointed - and not a 4 star level hotel experi

Having stayed in this hotel before over extended periods of time to visit family in Hamburg, the most recent stay at Residence Inn was a big disappointment. This hotel no longer \"deserve\" a four star rating die to the complete lack of service, the shocking speed of deteriorating room quality and an obvuous lack of care by staff and management. Some staff acted outright hostile towards guests, but most simply cannot be bothered to interact at all - even lacking the most basic politeness. Rooms show their age very clearly now, and no maintenance is done in thos property anymore: broken shower doors, spent light bulbs, black mold in the shower stall, worn out and \"saggy mattresses\" - it is clear that ther eis no maintenance done in the rooms owt likely due to profit maximization and cost cutting measures). While it's nice to have a small kitchen in the room, the design is impracticable (fridge is inaccessible, etc.) and finding the coffee machine full of old, used coffee pods and filthy does not instill confidence in the housekeeping service. The reception desk at Residence Inn is not staffed anymore, and guests must use the check in at the Moxy hotel (ca. 50 meters away). The staff at Moxy hotel are behaving extremely rudely and show no internest in serving guests from the Residence Inn. The latter is now an \"Air BnB\" charging high prices with no hotel service offered. Avoid this hotel which does not care about their guests, and is not at all worthy of a four star designation.
Friends_and_family Family
8/10
Excellent
26 Jul 2025
Philip
Well equipped studio apartment in quiet area close to the S bahn (Ostensee), less than 5 minutes walk. Good choice of eateries close by. Had to check in at Moxy next door but no problems. Excellent breakfast, lots of choice, staff brilliant.
10/10
Exceptional
18 Jul 2025
Thomas
The staff at this hotel are excellent- a big thanks to Daniel and his Manager for sorting out a room issue we had. Really excellent service and would definitely recommend the hotel. Very easy to access central Hamburg with good secure parking.
Family
10/10
Exceptional
20 Apr 2025
David
Loved our room! Had a slight problem getting into and out of the garage, but other than that, it was perfect! Thanks!
Leisure Family
6/10
Pleasant
02 Dec 2024
Ralph A

Comfortable rooms, but service very much lacking!

Repeat stay at Renaissance Inn by Marriott in Hamburg-Bahrenfeld, and unfortunately the service level has seriously dripped through the floor - while the s and breakfast service are still very good.

Pros: still a spacious, well-equlipped room with kitchenette, separate sofa and work desk and a small, but highly functional bathroom. Good location, great breakfast offer (cold & warm dishes and beverages are excellent and plentiful), and convenient parking garage.

Cons: service level is practically non-existent since there is hardly any staff to be seen. Check in and check out now has to be done pretty much at the sister hotel Moxy due to staff shortage. The only staff one encounters is the breakfast team, and not only are these gentlemen all very unfriendly (no greetings and not hospitality shown to anyone), but the chef even was chiding me , when I tried to take some food items in a manner he did not approve of. Honestly, not used to be berated by service staff as a guest... if this is in line with Marriott's standards, then, that's on Marriott. But for a Marriott hotel experience this is totally unacceptable. The same goes for the fact that most of the staff do not speak German nor even proper English: communication is a real challenge, and there is no sense of \"Hanseatic hospitality\".

Summary: if you don't want any contact with staff, then this is the right hotel for you. As a Marriott it's a failure regarding service, but the room and breakfast do deliver.
Friends_and_family Friends
10/10
Exceptional
18 Aug 2024
Verified traveler

Loved Residence Inn Altona

We loved this hotel and the Altona area of Hamburg so much that we extended our stay here for two more days. The room is extremely well designed and feels like a respite after walking many miles around the city sightseeing each day. We have agreed that this is our go to hotel in Hamburg, so we will definitely return and I highly recommend a stay here if you prefer hotels that are an bit off the beaten path like we do.
Partner
10/10
Exceptional
06 Aug 2024
Verified traveler

Enjoyed my stay a lot!

Enjoyed this stay very much. The rooms feel brand new and it was very comfortable and well designed as well. The hotel is located in a quiet neighborhood so we really felt like we experienced what Hamburg really feels like for its residence, which makes it one that I will return to next time I’m visiting.
Partner
8/10
Excellent
30 Mar 2024
Ralph A

Overall enjoyable stay - with some service mishaps

My second stay at this Renaissance Hotel was once again quite enjoyable. The room I booked was very well equipped - including a fully outfitted kitchenette, work desk and small seating area. The bed was comfortable and the room was kept very clean. The bathroom is quite small and dark, but very modern and for a single traveller it is sufficient. If you do need parking, the hotel garage is of normal size (no mini driveways!), and a safe place to park your car).

On the negative side there were some service mishaps: i.e. the only available lift breaking down on one morning, and house keeping leaving both windows open all day after cleaning, so that I came back in the evening to an ice cold room. However, service recovery was quite swift - with the lift being repaired within a few hours, and management extending their apologies for the \"ice box room experience\" very quickly and genuinely. The front desk staff does care about customers here, and is very, very friendly and welcoming.

Finally, the breakfast service needs to be highlighted: food and beverages on offer are first class, and the breakfast service is a truly delightful experience to start your day with.

Overall, I can definitely recommend this hotel which is conveniently located if you like the Ottensen and Altona neighborhoods. It's on a quiet street, but with a supermarket, restaurants and public transportation all in short walking distance. Good choice for Hamburg, and real value for money.
Friends_and_family Family
10/10
Exceptional
12 Mar 2024
Gary
A very quiet neighborhood. Grocery store is around the corner.
Leisure Family
10/10
Exceptional
22 Oct 2023
Helena
Nice place . Quiet, clean, and good customer service. Our vacation was great. I really appreciated the hospitality.
Leisure Partner
8/10
Excellent
02 May 2026
SØREN
Sauberes großes Zimmer, Frühstück etwas sparsam, nicht richtig zentral für die Innenstadt!
10/10
Exceptional
22 Mar 2026
Dorte
Flotte store værelser og pænt hotel med imødekommende personale
Partner
10/10
Exceptional
02 Mar 2026
Herbert
Das Hotel bietet geräumige, neuwertige und saubere Zimmer mit einem großes Bad.
Das Frühstück ist in Ordnung und das Personal sehr freundlich und hilfsbereit!
Family
8/10
Excellent
26 Jan 2026
Marie
-sehr solides, schön ausgestattetes Hotel
6/10
Pleasant
13 Jan 2026
Marcel
Man hat im Bad die Spülungen der anderen Zimmer sehr laut gehört
2/10
Poor
29 Dec 2025
Jesper
Der var ikke redt op til 3 personer, som værelset var bestilt til, vi måtte vente en time på en ekstra seng -
Friends_and_family Family
10/10
Exceptional
23 Oct 2025
Andreas
Saubere Zimmer, leckeres Frühstück und gute Anbindung an öffentliche Verkehrsmittel
Leisure Family
10/10
Exceptional
17 Oct 2025
Patrizia
Sehr schönes und großes Zimmer mit allem was man braucht. Das Frühstück war vielfältig und lecker.
6/10
Pleasant
09 Oct 2025
Morten
Frokost med veldig begrenset utvalg.
Business
10/10
Exceptional
09 Aug 2025
Andrea
Die Unterkunft war toll. Wir hatten zu dritt genügend Platz. Das Zimmer war sehr gut ausgestattet für unsere Preisklasse ( Küche ( Herd, Mikrowelle, Töpfe, Teller, Tasse, Toaster, Spülmaschine, Kühlschrank...), Klimaanlage, Bügelbrett u. Bügeleisen und Tresor.
Leisure Family
6/10
Pleasant
03 Feb 2025
Falko

Der letzte Aufenthalt in diesem Hotel!

Waren zum wiederholten Male in diesem Hotel. Wird aber das letzte Mal gewesen sein. Frühstück war sehr spärlich, Besteck und Kaffeetassen haben teilweise gefehlt und wurden erst auf Nachfrage wieder aufgefüllt.
Unser Zimmer wurde während unseres 4-tägigen Aufenthalt weder gereinigt noch wurden Handtücher getauscht. Wie schon erwähnt , die vorherigen Aufenthalte waren eindeutig besser.
Friends_and_family Family
4/10
Poor
31 Jan 2025
Ahmad

Sauberes Hotel, äußerst schlechter Service

Leider hat das Hotel einen katastrophalen Service. Die Rezeption war nie besetzt, nicht mal den Zugang zum W-Lan konnte man erfragen. Schon beim Check-In wussten wir wegen mangelnder Beschilderung nicht recht, wo wir uns anstellen sollen. Als wir unser Glück an der Bar versuchten, stießen wir auf äußerst unfreundliche und unangenehme Mitarbeiter. Bei meinem nächsten Aufenthalt in Hamburg werde ich mich trotz des eigentlichen guten Hotels mit toller Sauberkeit für eine andere Unterkunft entscheiden.
Friends_and_family Family
6/10
Pleasant
19 Jan 2025
Joline
Es war an sich ein ganz guter Aufenthalt, mit ein paar Einschränkungen. Leider mussten wir fast eine Stunde länger auf unser Zimmer warten, als die übliche Check-in Zeit. Als wir dann in dem Zimmer waren, waren auf den Bettlaken große mehrere Flecken. Wir haben darauf hin bei der Rezeption um einen Wechsel des Lakens gebeten. Während wir unterwegs waren, wurde uns das Laken einfach ins Zimmer gebracht und wir mussten die Betten dann am Abend selbst neu beziehen. Das war nicht so schön.
Leisure Friends
10/10
Exceptional
27 Oct 2024
Peter
Very nice accommodation, close to the hart of the St. Pauli district.
Business_and_leisure Family
6/10
Pleasant
14 Oct 2024
Lars

OK hotel, dog dyrt i forhold til samlet vurdering

OK hotel,dog stemte prisen ikke overens med indholdet
Partner
10/10
Exceptional
08 Sep 2024
Jens Thorsen

Anbefalelsesværdigt

Super fint næsten nyt hotel, men lækkert badeværelse og dejlige senge med blødt sengetøj.
Ligger 5 min fra S banestation med super forbindelse til bymidten.
Friends_and_family Friends
10/10
Exceptional
26 Aug 2024
Helmut
Freundlicher Empfang, sauberes modern ausgestattetes Zimmer mit kleiner gut ausgestatter Küchenzeile, Frühstück lässt keine Wünsche offen in einem allerdings kleinen Frühstücksraum. Jederzeit wieder!
Leisure Family
10/10
Exceptional
22 Aug 2024
Thi Thuy Trinh
Alles bestens. Schönes Zimmer.
10/10
Exceptional
18 Aug 2024
Christoph
Sehr gut ausgestettes Familienzimmer
Perfekter Check-in
Super Frühstück
Nettes Personal
Gute Verkehrsanbindung
Leisure Family
10/10
Exceptional
15 Aug 2024
Silke
Wir hatten ein Dreibettzimmer. Das Zimmer hatte eine gute Größe. Sehr sauber. Personal sehr zuvorkommend. Jederzeit wieder.
Leisure Friends
6/10
Pleasant
04 Aug 2024
Tola

Couple one night

No staff at reception. Note to go next door to hotel moxy for service. Nice receptionist/bartender there. Airconditioning not working properly in our room. Very hot. Fortunately we could open windows to get cooler air in. Would not have been ok if warmer weather. Otherwise very high srandard to room. Full kitchen, bath even sofa.
Partner
8/10
Excellent
27 Jul 2024
Jean-Pascal
Leider, Zimmer doppelt gebucht. Wir sind deshalb auf das Partnerhotel Moxy umgebucht wurden.
Leisure Partner
10/10
Exceptional
26 Jul 2024
Verified traveler

Jävligt sjysst hotel!

Bra
Friends_and_family Friends
10/10
Exceptional
21 Jul 2024
Esther
..
Leisure Family
6/10
Pleasant
14 Jul 2024
Frank
Ganz ok. Preis gehoben
6/10
Pleasant
10 Jun 2024
Camilla

Mer lägenhet än hotellrum

+ trevlig person, bra med kök på rummet mm om man behöver det, rent och nytt, fint. Hyfsat nära stationen Altona
- kalt och kallt; luftkonditionering stod på 18,7 och gick inte att ändra (?), högt ljud från fläkt i rummet. omgivningen inte stadsgator utan mer industriområde, bar intill som var trevlig men matservering stängde tidigt.
Det här är ett hotell som passar bra för den bilburne som ska bo ett tag och behöver alla bekvämligheter som kök och tvättmaskin. Köpcentrum intill. Vi valde fel hotell, vi hade velat ha ett varmt, mysigt hotell med hemtrevlig reception.
Partner
10/10
Exceptional
20 Mar 2024
Jonas
Klasse Hotel
Leisure Friends
10/10
Exceptional
02 Mar 2024
Peter

Cosy and clean, for both people and dogs

Clean, quiet and very friendly staff. Amazing breakfast! Nice
Friends_and_family Family
10/10
Exceptional
19 Feb 2024
Simo

Very nice stay 👍

Nice and clean room.
Super friendly staff.
Good breakfast buffet.
Walking distance to Ottensen Station and the Altona area wich is very cozy and family friendly.
Friends_and_family Family
8/10
Excellent
20 Jan 2024
Thomas
Fik ikke vores værelse nr. 2 til tiden smst de stadig ikke var klar da vi var nød til at tage til vores arrangement.
Partner
10/10
Exceptional
08 Jan 2024
Norman
Alles super neu, tolles freundliches Personal. Wir kommen sehr gerne wieder.
Leisure Family
8/10
Excellent
30 Nov 2023
Peter

All you need is there

Spacious rooms with small complete kitchen, nice bathroom and comfortable bed. Complete breakfast is included.
Friends_and_family Family
10/10
Exceptional
27 Nov 2023
Julia
Ein sehr nettes Personal, helfen einen weiter wenn man fragen hat, Essen sehr lecker und auch Couktailbar ist zum empfehlen allgemein dieses Hotel
Leisure Friends
8/10
Excellent
16 Aug 2023
Stefanie
Top Hotel für einen Kurztrip
Leisure Family
10/10
Exceptional
01 Aug 2023
Carola
Sehr schön
Leisure Family
10/10
Exceptional
30 Jul 2023
Lena
Rigtig fint hotel. God service. Rent og fint.
Friends_and_family Family
8/10
Excellent
24 Jul 2023
Simon
Sauberes Zimmer (im zweiten Anlauf) , ruhig, guter Anschluss an ÖV.
Leisure Family
8/10
Excellent
12 Jul 2023
Markus
Preis-/Leistung passt
Leisure Family

Location & surroundings

Residence Inn by Marriott Hamburg Altona
Kuhnehofe 10, Hamburg, Germany

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Residence Inn by Marriott Hamburg Altona

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