Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Best Western Raphael Hotel Altona

Hamburg · Germany

Praesident-Krahn-Strasse 13View location

8.2/10Excellent687 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort7.8/107.8
Condition8.0/108.0
Location8.4/108.4
Neighborhood7.6/107.6
Value8.4/108.4
Amenities8.0/108.0
See all ratings
Check availability Pay with crypto or card
  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Raphael Hotel Altona

Welcome to the Best Western Raphael Hotel Altona - a modern and comfortable city hotel with a personal touch. Right in the centre - close to the port, theatres, musicals, shopping and sightseeing - the hotel is in the trendy Altona-Ottensen district of Hamburg.

The hotel is extremely easy to reach - only 100 m from the Altona train station, only 1500 m from the Hamburg-Altona Cruise terminal - and is therefore the ideal starting point for any business or leisure trip. Cyclists are given a warm welcome!

Start or finish your cycle ride in the centre of a cosmopolitan city. Our hotel is the ideal place to stop over, and also has a safe place to leave your bicycles. It is right on the Elbe Cycle Route ('Elberadweg') on the section between Lühe/Wedel and Ochsenwerder.

From here it is 68 km (42 miles) to Glückstadt and on the other side of the Elbe 82 km (51 miles) to Stade or 60 km (37 miles) to Lauenburg in the other direction. Our 43 individually furnished rooms offer a homely feel and 3-star-superior comfort.

Read more about this hotelShow less

There is free WiFi Internet access throughout the hotel, and a free to use Internet terminal is available in the lounge. Start your day at our lavish breakfast buffet and enjoy an evening drink at our small hotel bar.

Relax in the sauna area, which is open 24 hours a day.

Whether you want to go sightseeing, shopping or sample the night life, all the main sights, the best shopping streets and the lively night spots are easy to reach on foot or by S-bahn from the Best Western Raphael Hotel Altona.

From the Altona train station, the S-Bahn will take you to the Jungfernstieg, museums and musicals. The Fish Market, Reeperbahn and port area all easy to reach by foot. The lively restaurants and pubs in the Altona-Ottensen district are only a few minutes away from the hotel.

It's also a great place to go shopping or just stroll. We look forward to welcoming you to Best Western Raphael Hotel Altona.

With a stay at Best Western Raphael Hotel Altona, you'll be centrally located in Hamburg, within a 5-minute drive of Reeperbahn and St. Pauli Piers. This spa hotel is 2.3 mi (3.8 km) from Hamburg Messe and Congress and 2.6 mi (4.2 km) from Elbe Philharmonic Hall.

Make yourself at home in one of the 43 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as safes and desks. Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

No cribs (infant beds) available Professional property host/manager DEHOGA Umweltcheck Pets not allowed Service animals are allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • You need to know
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 17 per person
    • Self parking fee: EUR 12 per day
    • Facilities fee: EUR 20 per person, per day and includes use of: sauna

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

Altonaer Balkon 1.1 km / 0.7 mi
Reeperbahn 1.4 km / 0.9 mi
Theatre Neue Flora 1.4 km / 0.9 mi
Beatles Platz 1.6 km / 1 mi
Grosse Freiheit 1.7 km / 1 mi
U-Boat U-434 Museum 1.9 km / 1.2 mi
Fish Market 2 km / 1.2 mi
Hans-Albers-Platz 2 km / 1.2 mi
Schmidts Tivoli 2 km / 1.3 mi
St. Pauli Theater 2.1 km / 1.3 mi
Davidwache 2.1 km / 1.3 mi
Harbour Museum Oevelgoenne 2.2 km / 1.4 mi
Operettenhaus 2.3 km / 1.4 mi
Elbstrand 2.3 km / 1.4 mi
St. Pauli Piers 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 43
  • Number of floors (main building): 4
  • Suites: 14
  • hotel
  • City centre
  • Bus/Train station
  • Harbour
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 18 more facilities & services
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Multilingual staff
  • Lift accessExtra charge
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Bar
  • Non-smoking area
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • SaunaExtra charge
  • Steam bathExtra charge
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 BedroomFAM.ST-10
    FAMILY ROOM STANDARDPhoto unavailable8 photos

    Best Western Raphael Hotel Altona

    FAMILY ROOM STANDARD

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width, Sofa bed
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-10

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 12 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable12 photos

    Best Western Raphael Hotel Altona

    DOUBLE STANDARD

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Internet access
    • Hairdryer
    • Direct dial telephone
    • Wi-fi
    • Minibar
    • Cable TV
    • Trouser press
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities
    • Desk
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-2

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 12 m²SGL.ST-1
    SINGLE STANDARDPhoto unavailable14 photos

    Best Western Raphael Hotel Altona

    SINGLE STANDARD

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Room amenities

    • Alarm clock
    • Wi-fi
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Minibar
    • Cable TV
    • Trouser press

    Facilities with extra charge

    • Desk
    • Tea and coffee making facilities
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORT • 12 m²DBL.OM
    DOUBLE COMFORTPhoto unavailable18 photos

    Best Western Raphael Hotel Altona

    DOUBLE COMFORT

    Room photos

    18 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Room amenities

    • Cable TV
    • Trouser press
    • Alarm clock
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Safe
    • Tea and coffee making facilities
    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room COMFORTRoom • COMFORTROO.OM

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    Room COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM-1

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin COMFORTDouble or Twin • COMFORTDBT.OM

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    Double or Twin COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Best Western Raphael Hotel Altona

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Raphael Hotel Altona

8.2
Excellent
687 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
7.8 /10
Condition
8.0 /10
Location
8.4 /10
Neighborhood
7.6 /10
Value
8.4 /10
Amenities
8.0 /10
100 reviews shown
8/10
Excellent
16 Apr 2026
David
Hood transport links
Partner
10/10
Exceptional
14 Dec 2025
Robert
Spacious rooms and friendly staff
Leisure Partner
8/10
Excellent
06 Nov 2025
Maria
The location is very convenient, easy accessible, clean and frindly!
Leisure Self
8/10
Excellent
09 Oct 2025
Darien
Nice property
8/10
Excellent
25 Jun 2025
ABDUL BASHEER
I believe the hotel is good, but the AC services was not available only small fan was provided
8/10
Excellent
13 Feb 2025
Verified traveler

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Business
8/10
Excellent
07 Dec 2024
charles
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Leisure Self
8/10
Excellent
05 Nov 2024
Anas
Overall good experience
Business
10/10
Exceptional
06 Jul 2024
Patrick
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Friends_and_family Family
8/10
Excellent
01 Jun 2024
YOSHIKI R

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Business
10/10
Exceptional
11 Aug 2023
Rachel
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Leisure Family
6/10
Pleasant
29 Apr 2023
Verified traveler

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Business
10/10
Exceptional
09 Oct 2022
Meghan
The property was great. My room was clean and spacious and the bathroom was wonderful!
Business_and_leisure Self
10/10
Exceptional
04 Sep 2022
Amie G.
There was nobody at the front desk when I wanted to check out at 5 in the morning.
10/10
Exceptional
25 Sep 2020
Mark

Excellent

Excellent
Partner
8/10
Excellent
14 Feb 2020
Leonora
Great location easy access to restaurants and trains
Business Self
10/10
Exceptional
30 Jan 2020
Rita
Came alone to visit my sister who lives close by.
Very central, very clean place.
Impressed by the vicinity of the hotel to all attractions.
Friends_and_family Family
8/10
Excellent
13 Oct 2019
Erica
Staff were friendly and helpful
Self
10/10
Exceptional
02 May 2019
Brooks

Cozy place for a good price.

We really liked this hotel. It's not far from downtown, but doesn't have a downtown price tag. Breakfast can be purchased separately. They have an arrangement with a parking garage where you can park your car, but it's quite expensive. We paid at a parking meter (with a credit card) to park in the street next to the hotel, for maybe 1/3 the cost.The furniture is a little dated, but very functional. It's not the Ritz, but it's just right for the price. We had a great view of the Tivoli Gardens amusement park from our window.
Partner
8/10
Excellent
16 Apr 2019
David
Close to the station. Clean good price and good service, all you need really.
Family
10/10
Exceptional
09 Apr 2019
Helle
Great , lovely, wonderful
Friends
10/10
Exceptional
07 Apr 2019
YOSHIKI

Happy Traveller

I love the overhead flat shower head which falls a plenty of hot water like raining.
There were many croissant/coffee stops close-by.
Wifi speed is ok as long as no huge data transaction is involved.
8/10
Excellent
25 Jan 2019
Simon

Great hotel handy for Altona

This hotel was in a perfect location for us as we were in Hamburg for a gig and it was close to the venue and to the station. On arrival we were greeted and pleased to be upgraded. Our room was large and was on the front of the hotel and although the view was nothing special as it overlooked Altona Nord station, it was large, clean, well presented and there was no issue of outside noise Beds were comfortable and the shower and bathroom facilities were more than ample. If we had one small issue it would be that the room lighting was quite subdued and the room was not that bright.
We went down for breakfast about 30 minutes before it was due to finish and although it wasn't included in our room rate we decided to pay and eat in the hotel as we were on a tight schedule and didn't want to spend time looking around the locale for something else. Although it was quite expensive at €12 per person there was a really good selection of fruits, pastries and an extensive continental selection and we were able to replenish as often as we wanted.
If you were looking for a hotell to explore central Hamburg then this may be a bit far out but if you were visiting the Altona part of the city then I would certainly recommend this hotel
Partner
8/10
Excellent
20 Dec 2018
Verified traveler
This is a three star near the Hamburg, Altona railway. It was convenient for both the metro and busses. The room was comfortable, clean, and small. It was made up for two people but there was room gor no more than one. Good use was made of space.

The staff had a lot of prepared info on transport, restaurants etc. Well done.

I have marked this hotel up because they took a simple place and made it work well.
10/10
Exceptional
09 May 2018
Derek

Ideal for a break in Hamburg

Great transport links, local feel with good bars and restaurants close by. Ideal location to access all of Hamburg and avoid the city center.
Friends
8/10
Excellent
07 Mar 2018
Verified traveler

Stopover near Station.

Decent enough room though a little dated. Massive television and room had safe and coffee facilities. Bed was reasonable though the room was a little chilly until heat was turned up and worked through. Clean, tidy and perfectly adequate. WiFi worked eventually but slow.
8/10
Excellent
16 Nov 2017
Stephen

Nice Hotel ideal fro Train Station

Was a very nice hotel ideally placed for the train station. My only complaint was the single bed could have been a bit longer, but the staff were very friendly and the room was very clean. New towels were placed every day of my stay despite me leaving them on the towel rail to signify they did not need changing.

I used the hotel for its convenience to the main line station or the ICE train to Hannover and you could hardly get a closer hotel.

It is well placed for the local attractions and shops and is only a few minutes away from the central station on the underground.
8/10
Excellent
13 May 2017
Verified traveler

Good location, exceptional service.

Convenient location, close to the S-bahn train station, which really connects you to everything else. Service is exceptional: in addition being polite and helpful, they surprised me when I declined room service two days in a row and they hung a bag of fresh towels (in a bag) on my door handle.
10/10
Exceptional
08 Mar 2017
William

Great base for exploring Hamburg

Nice hotel hotel with friendly staff, well located next to the major Altona rail hub
Partner
8/10
Excellent
06 Dec 2016
Verified traveler

weekend break

Hotel room was small but comfortable, man on reception was very helpful and made us welcome
8/10
Excellent
19 Jun 2016
Brian
Friendly and helpful staff ;Excellent breakfasts close to transport hub both mainline DB and S-bahn
Partner
10/10
Exceptional
16 Dec 2015
Chris

happy to stay there

A very good place to stay. Within a minute walk of one of Hamburg's main public transportation hubs, you'll get anywhere quickly. Lots of food available in the area, good shopping. The hotel staff was great, the room seemed recently refurbished and was perfectly clean. It was quiet. The bathroom has no tub, but a big shower cubicle easily fitting two people. Storage space was a bit of an issue. Because the room is split into a bedroom and a small office, there was hardly any space to have an open suitcase on the floor. The cupboard had only two shelves, one of which was out of reach even for a tall person. I ended up stacking my clothes on the floor in front of the cupboard. There is a fridge and a safe in the room, and a kettle with lots of different kinds of tea bags and instant coffee.
8/10
Excellent
21 Oct 2015
shokry

best area and so close to train station

good location and clean and friendly staff........in nice area far from terrible night life area
8/10
Excellent
23 Sep 2015
William

Nice Hotel but beware the station

Room was excellent, and the staff were very friendly. Only issue was the proximity to the station (literally 20 meters across the road!) this made it a noisy so if possible ask for a room that does not face the station.
8/10
Excellent
22 Sep 2015
Kay

Visiting family

Stayed in the Best Western since we were visiting family who live in Altona (Hamburg). Location for that was perfect, was able to walk everywhere for family events. Hotel staff was great. We did not eat breakfast at the hotel, so I cannot rate that. Hotel is walking distance from Altona train station, which is great. Room was small, but perfectly OK for our needs. Bathroom was HUGE and totally clean. Loved that. Would certainly stay there again
Family
8/10
Excellent
14 Jul 2015
Jackie S

Great location, friendly staff and nice buffet breakfast!

Rooms are small but equipped with everything you need. Staff were very helpful and polite. Good value for money. Mid-range hotel.
Family
4/10
Poor
05 Apr 2015
Verified traveler

Mediocre

Pretty standard cheapo. If you have a car the parking price is reasonable . However, the traffic around the hotel/rail station is pretty miserable during rush hour. Being near BHF Altona is good and bad - if you get a room facing the street it can be noisy but the s-bahn connections and the commercial conveniences are good. Ottensen (just on the other side of the station) is a great little Fussgängerzone. Walls are thin and space is at a premium. Breakfast not included and in an adjacent building.
8/10
Excellent
07 Feb 2015
Verified traveler

comfortable stay

it was comfortable
6/10
Pleasant
26 Jan 2015
Michael

Nice Hotel

Overall, the hotel was really good. Only bad point was when I asked at reception where the bar was, they said there was no bar..! The hotel seemed to be shared with the hotel next door, so maybe this needs to be cleared up a little. Otherwise, all good..!
8/10
Excellent
18 Jan 2015
Verified traveler
Good location, very clean, fast wifi. Had a double room, which was two single beds that weren't together, which was a little odd, but no problems. I'd stay here again.
8/10
Excellent
24 Nov 2014
Verified traveler
Nice hotel for a short trip, closed to the train station and the metro.
6/10
Pleasant
23 May 2014
Janie

Heat Issues

It was unseasonably warm in Hamburg and this hotel, although very beautiful, clean and modern has NO Air conditioning. We had to ask for a fan and that helped a bit but we will not return because of the air issues.
8/10
Excellent
30 Apr 2014
Verified traveler

Convenient for Altona

A good location and good for those on a budget. Clean and comfortable room although noisy to the street. Breakfast in next door hotel which is not ideal.
8/10
Excellent
25 Nov 2013
Verified traveler

Nice hotel, good location

Good hotel, has everything you need. Very good location, close to train station
8/10
Excellent
08 Nov 2013
Phil

Nice little hotel. Close to station.

A very pleasant hotel. Clean and tidy. Helpful staff. Room facing station but heard no noise. Tea and coffee in room. Mini bar. Well recommended for sightseeing. Altona also a very nice town.
2/10
Poor
20 Dec 2012
Jimmy

Poor

This review is based on a booking and pre-payment for a double, non-smoking room but - on arrival - being put in a single, smoking room. The smoking room, unsurprisingly, had the most disgusting stench, with yellowing walls practically dripping in nicotine. Even at check-in the receptionist had confirmed that it was a non-smoking room and, having given me directions to the room, would have known perfectly well it was, in fact, a smoking room. For this act of dishonesty alone, the hotel hardly deserves more than the minimum rating. Then, after a vociferous complaint from me and a denial from the receptionist that the hotel was under any obligation to provide a non-smoking room if requested (this was for a five-night stay), a non-smoking room miraculously was found. This was clean enough, though extremely small (c 3m x 2m) for a double room with a tiny wardrobe but no drawers to store clothes and with a very badly tuned TV. Overall, shockingly poor value.
8/10
Excellent
03 Dec 2012
Verified traveler

Close to station of multi-cultural Altona

Wonderful
4/10
Poor
01 Dec 2012
pat

room far to small for comfort

This hotel had one of the smallest rooms we have ever experienced location good but no where within the hotel to relax breakfast very good for the money
4/10
Poor
27 Oct 2012
Verified traveler

Smoking room when non-smoking was requested

I would have great things to say about the hotel if they hadn't given me a smoking room when I had requested a non-smoking room. It doesn't matter if it is the biggest or nicest. Non-smoking is ALWAYS the number one priority for a non-smoker. I didn't request a change as I had 5 heavy bags haul around, so I can't comment on any possible flexibility on changing it. For people with disabilities, this is not the hotel for you. Steps up to main counter and many rooms that are not accessible except for by steps. For me, that was fine (except for my abnormal number of bags. It also reduced foot traffic by the room I believe. I would definitely stay there again, but I would confirm w/ the front desk before arriving that they had a non-smoking room for me (as requested).
8/10
Excellent
27 Oct 2012
Steve warrick
very comfortable
Family
10/10
Exceptional
21 Sep 2012
Verified traveler

Great hotel for business travelers.

Attention business travelers, this hotel is a gem. The room is small but well designed. It has a small desk, a place for the suitcase, a clothing cabinet, safe, minibar, teakettle, and a trouser press that gets the creases back in. The bathroom is well done, nothing is missing. Parking spaces are in the backyard. I did not see all the hallways in the hotel. But I dare to assume that all of them are as nice as the one on my floor. The doors are finished with a wood veneer that is coated with a layer of shiny polyeurethane. It looks gorgeous. The TV is mounted on the wall at the foot end of the bed. The light can be switched off while actually being in bed. Free WiFi is included and it works flawlessly. The breakfast buffet is very good. There is an elevator too.

The only thing I wish I had in the room are two more power outlets located directly on or at the desk, one for the laptop and one for a phone to charge. There are wall outlets in the room but when you want to charge your phone, you have to put it on the floor. When you plug in your laptop, the cable becomes a trip hazard. So please, hotel management, add two power outlets to the desk. Doesn't cost much but makes a whole lot of sense.
10/10
Exceptional
03 Aug 2012
Maggie

Hotel location is convenient

Location is closed to subway station, and there are lots of stores and restaurant near by. It is convenient for tourists who visit Hamburg first time. The room is clean and staffs are friendly.
Family
6/10
Pleasant
19 Apr 2012
G Butler

Compact but Handy

A nice hotel in a very convenient location right next to the S Bahn station. The room was small but clean and fine for someone travelling alone. The smallest bar I have ever seen. Friendly staff.
10/10
Exceptional
24 Dec 2011
Verified traveler

bestwesternhamburggermany

We have stayed previously but this time we were disappointed at the size of the room given to us. It was not a problem this time as we only stayed 2 nights but we will be using the hotel many times in the future and would be happier to have a choice of room size. Everything else about the hotel is to be highly recommended.
6/10
Pleasant
27 Sep 2011
Jim

clean quiet hotel

the hotel was well situated for the underground. Very clean and tidy. Lobby staff very helpful. The building was not conducive to large parties if you wanted to sit and have a drink. I had quite a small room but my friends had bigger more spacious with walk in shower. I had a shower over bath. worked well, plenty hot water. Over all for the price i paid it was value for money.
4/10
Poor
07 Sep 2011
Verified traveler

very noisy

extremly noisy because of traffic, not the train station that is right next to the hotel. Room was very small and definetly not worth 3 1/2 stars. Only advantage is it's central location.
8/10
Excellent
11 Aug 2011
C

Small but convenient

We stayed in this hotel twice in two weeks and both times the rooms were tiny. Lack of air conditioning made it uncomfortable also; we had to sleep with the windows open but this meant that we were awake very early because of city noise outside. However, the hotel is spotlessly clean, very conveniently located especially for Altona train station, offers off-street parking (for a fee) and offers a good breakfast (for a fee). Overall, it suited us as it was easy to get to from the motorway and close to the underground if you want to get around Hamburg.
8/10
Excellent
08 Aug 2011
Mikael
I liked the location because it was a bit away from the touristy central areas, but still very central; just a few stations away from haubtbahnhof and just a good walking distance from St Pauli and Schanzenviertel areas. And also Altona is a very charming area.

The hotel itself was very clean and tidy. The staff were polite and serviceminded. The rooms were quite basic, but definitely worth the price.
2/10
Poor
06 Aug 2011
Verified traveler

best western altona

Small, unremarkable and expensive for what it is. It needs to be completely refurbished to be worth it. The room was dingy as was the lobby and the staff was fairly unhelpful. I'm surprised it has the stars it does since we've stayed in much nicer places for the same price elsewhere in Central Europe.
6/10
Pleasant
15 Jul 2011
Verified traveler
very bad parking situation
10/10
Exceptional
15 Oct 2010
Verified traveler
Right by the railway station and easy to find. Very friendly and helpful reception. Wide of choice of local restaurants. We felt very comfortable and looked after in a strange city.
10/10
Exceptional
08 Oct 2010
Saurabh

Best Western - Altona, Hamburg - excellent hotel

No problem at all. Nice clean hotel, very close to station.
8/10
Excellent
28 Oct 2009
Richard Isaac

Tiny room but near to S-Bahn and Fernbahn (Rail)

My room - 118 - was located such that with suitcases etc it was like undergoing an assault on the Alps. Elevator uo one floor. Down acorridor. Through a door. Then down a set a stairs one floor - then there is 118. There was no other, more convenient way to get to the room. The room itself was \"Compact\", which is OK because I only slept there.
10/10
Exceptional
12 Jul 2009
G

impressing

Our room was in a very good condition, comfortable bed, and a nice small room as closet and a bar , a big and clean bathroom.. happy and nice atmosphere at the restaurant and the bar of the hotel.
in addition it was close to the center and the main station.
10/10
Exceptional
08 Jul 2009
William

Hamburg Altona

The hotel was very clean and the location made it convenient to make day trips in the region. The staff was helpful.
10/10
Exceptional
12 May 2009
Jonathan

Ideal location for a city break in Hamburg

We stayed in the Altona Hotel during the last weekend in April 2009. The rooms were spacious, with clean sheets, tv and good shower facilities etc. There was a mini-bar and the fridge was stocked with beer soft drinks and crisps (Chargeable to your room). The only improvement would be on the breakfast and having airconditioning in the bedroom. The Hotel is ideally located, as it is only 5 mins walk away from a lively traditional area (Altona), offering lot's of bars and high street clothes shops etc. The train station is also situated here where you can load your car onto the train and travel across Europe etc.
10/10
Exceptional
22 Apr 2009
Edith

great location

location was great for visiting and being able to shop within walking distance. a little bit too exspensive considering the size of the room
10/10
Exceptional
03 Aug 2026
Mika
Ok
6/10
Pleasant
03 Aug 2026
Fredrik
Bra frukost, skön säng. Praktiskt för en natt.
8/10
Excellent
02 Aug 2026
Sarahdesht
Ein zentrales Hotel am Bahnhof Altona. Zimmer sind klein, keine Klimaanlage, Parksituation schwierig, Einfahrt sehr eng und wenige Parkplätze verfügbar. Frühstück gut, aber auch hier mehr Gäste als Plätze. Empfangsherr war sehr freundlich und hilfsbereit. Für ein Kurzaufenthalt gut.
6/10
Pleasant
24 Jul 2026
David
Nära tåget, trevlig personal, enkel standard på boendet och en del ljud från gatan utanför under natten
8/10
Excellent
19 Jul 2026
Marei
Gutes Hotel in praktischer Lage. Leider bleiben, trotz Aufzug zu den Zimmern, zu viele Barrieren (Treppen), wenn man gehbehindert ist.
Partner
6/10
Pleasant
03 Jul 2026
Nicklas
The room was very warm and AC was missing
Business
6/10
Pleasant
03 Jun 2026
Florian
Aufgrund eines Konzertes haben wir uns fürs Best Western entschieden. Das Hotel liegt direkt am Bahnhof Altona. Aufgrund des Vorabcheckins ging an der Rezeption alles super schnell. Als wir dann unsere Zimmertür geöffnet haben dachten wir, wir kommen zur Sauna. Aufgrund der etwas höheren Temperaturen Anfang Juni war das Zimmer so warm, dass selbst lüften nichts gebracht hat. Die Suche nach einer Klimaanlage schlug fehlt. Das Zimmer hat keine. Lediglich einen kleinen Turmventilator der mit der Größe des Zimmers (war echt super. Sogar mit einer kleinen Couch) war etwas überfordert. Dieser lief daher Tag und Nacht. Bad war super (mit \"normaler\" und Regendusche). Geräusche von draußen hörte man nur bei offenem Fenster. Beim Checkout aus der Sauna hieß es nur: Schönen Tag. Keine Frage ob alles ok war oder sonstiges. Aufgrund der Wärme dort und das fehlen einer Klimaanlage werden wir hier nicht mehr herkommen.
Partner
10/10
Exceptional
22 May 2026
Cornelia
Es ist ein sehr ruhiges Hotel in einer hervorragenden Lage. Die Betten sind sehr bequem und das Frühstück war super.
Partner
8/10
Excellent
17 May 2026
Ute
Frühstücksbuffet gut und reichhhaltig,das Personal war sehr freundlich
Die Zimmer waren sauber
Friends
8/10
Excellent
10 May 2026
Lars Otto
Rent, pent og enkelt og komme seg til.
Friends_and_family Friends
10/10
Exceptional
24 Apr 2026
Julien
Ok
10/10
Exceptional
31 Mar 2026
Sofie
Behageligt ophold på rent værelse med det man har brug for. Roligt og venlig betjening.
Vi kommer igen.
Friends_and_family Family
6/10
Pleasant
25 Mar 2026
SANDRA
Última planta no hay ascensor
Self
10/10
Exceptional
15 Mar 2026
Randi
Virkelig godt sted som base til at udforske byen.
Central beliggenhed, rent og meget hjælpsomt personale.
Vil helt sikkert vælge dette hotel igen
Partner
8/10
Excellent
14 Mar 2026
Franziska
Das Hotel ist super gelegen am Bahnhof Altona, die Zimmer waren sehr sauber und mit Wasserkocher und einem kleinen Kühlschrank ausgestattet. Leider war das Zimmer sehr hellhörig und wir konnten nicht gut schlafen.
Family
6/10
Pleasant
06 Jan 2026
Anna Tobia
nicht am frühstück teilgenommen daher dazu keine Meinung.
Generell eher alte Ausstattung. Für eine Nacht ok aber nicht um sich länger in den Zimmern aufzuhalten. Auch eher eng. Blick nach hinten ok, nach vorn auf Schienen wahrscheinlich laut.
Gegend ok aber nicht schön. Wer nur Nahe Bahnhof übernachten will, ist es aber ok.
Preislich finde ich es für diesen Standard extrem hoch. Für den Preis bekomme ich MotelOne mit komplett anderem Flair und Atmosphäre.
Werde es wohl nicht erneut buchen.
Business Self
8/10
Excellent
21 Dec 2025
Karolin
Das Zimmer war sehr geräumig und sauber. Das Personal sehr freundlich und das Frühstück lecker. Insgesamt eine gute Übernachtungsmöglichkeit in Hamburg.
10/10
Exceptional
07 Dec 2025
Eva-Maria
Alles bestens! Sehr sauber, tolles Zimmer, Nähe Bahnhof, freundliches Personal…! Vielen Dank, gern kommen wir wieder
Leisure Partner
10/10
Exceptional
19 Nov 2025
Anna Mathilde
Lille værelse, men det gør ingenting da vi bare var et par veninder afsted. Meget centralt, og perfekt afstand til undergrunden. Vi manglede absolut ingenting.
Friends_and_family Friends
6/10
Pleasant
16 Nov 2025
Henrik
Förhandsinformationen hade kunnat vara bättre. \"Spa\" visade sig vara en enkel bastu, som kostade 20EUR att utnyttja. Mitt rum låg så till att jag behövde gå en våning för att nå dit. Funkar för mig även om det var jobbigt med en tung väska, men hade absolut inte fungerat för någon svårigheter att röra sig. Rummet var betydligt mindre än man hade kunnat förvänta sig till priset jag betalade, med tanke på att hotellet är lägre medelklass.
Self
6/10
Pleasant
15 Nov 2025
Sascha
Geschäfte waren in der Nähe...
Business
8/10
Excellent
09 Nov 2025
Markus
Zimmer war super, Frühstück könnte ein bisschen mehr Fisch vertragen
Leisure Partner
10/10
Exceptional
29 Oct 2025
Erica
Literie top et chambre très silencieuse, très propre
Leisure Partner
8/10
Excellent
11 Oct 2025
Kornelia
Gut
8/10
Excellent
05 Oct 2025
Jens
Zentrale Lage für Ausflüge durch die Nähe zu öffentlichen Verkehrsmitteln, üppiges Frühstück, fußläufig zur Innenstadt von Altona sowie vielen Restaurants
Leisure Friends
6/10
Pleasant
18 Sep 2025
Daniel
Sowohl der Check in als auch der Check out verliefen reibungslos.
Die Zimmer werden nur auf Wunsch gereinigt. Der Kaffee und eine Flasche Wasser werden nur einmalig bereitgestellt. Die Zimmerreinigung ist gründlich.
Im grossen und ganzen hat uns der Aufenthalt gut gefallen.
10/10
Exceptional
12 Sep 2025
Rita
Für ältere Menschen zu schwer, mit einem vollen Koffer die Eingangsstufen zum Hotel hoch zu kommen.
Leisure
8/10
Excellent
12 Sep 2025
Gianluca
Michael at the reception desk delivered an outstanding support for me to work quite you and efficiently.
Business
10/10
Exceptional
17 Aug 2025
Christoph
Zentral gelegen, sauber und freundliches Personal.
Leisure Partner
6/10
Pleasant
11 Aug 2025
Petra
Es war alles okay
Leisure Partner
10/10
Exceptional
10 Aug 2025
Anton
Top
Leisure Partner
10/10
Exceptional
06 Aug 2025
Maria
This hotel was a positive surprise - super clean, the beds were very comfortable, the bathroom big and the windows could be fully opened. We booked it because we took an early train and it is right next to the station. Friendly and fast check in.
Leisure Partner
6/10
Pleasant
04 Aug 2025
Günther
Die Lage ist sehr gut und praktisch für Aktivitäten da sehr gute Anbindung an öffentliche Verkehrsmittel.Leider war mein Zimmer zur Straße. Sehr laut. Parkmöglichkeiten für PKW sehr gut. Schlafbeteich und Bad sehr beengt.
Leisure

Location & surroundings

Best Western Raphael Hotel Altona
Praesident-Krahn-Strasse 13, Hamburg, Germany

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Best Western Raphael Hotel Altona

134 hotel photos