Name: Novotel Den Haag City Centre
Address: Hofweg 5-7, 43286, Den Haag, 2511 AA, NL

10/10

Exceptional

21 Jul 2026

Diana

clean room, comfortable bed
convenient location, close to city centre, tram stop, walking distance of railway station

Partner

6/10

Pleasant

14 Jul 2026

Karel

AC was not working

Partner

10/10

Exceptional

13 Jul 2026

Thomas

Everything was central to location and property was exceptional.

Family

4/10

Poor

28 Jun 2026

Dwigno

Good location. Staff was not helpful. No fridge in the room.

Self

10/10

Exceptional

14 Jun 2026

Fifiati

Very convenient location with a great service, will definitely stay here again when visiting The Hague!

Family

6/10

Pleasant

13 May 2026

Deborah

Nice location for accessing the sights and transport links. Issue with our room though, we were on the first floor and had broken sleep for 2 nights from noisy pedestrians outside of the hotel. After complaining we were moved to a different room which was quieter but the room needed some updating for example there were holes in the curtains. Breakfast buffet was ok but would have liked more variety for the cooked breakfast section

Partner

10/10

Exceptional

07 May 2026

Michael

Staff accommodated our request to have interconnecting rooms. We appreciated this as a family of five (youngest 13 weeks).

Friends_and_family Family

10/10

Exceptional

05 May 2026

Canhui

Clean good location

10/10

Exceptional

04 May 2026

Helen

Staff were extremely friendly and welcoming. The room was lovely and the beds were really comfortable. I genuinely cannot complain!

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Darren

Great hotel

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Nancy

The staff was wonderful and friendly. Niels in particular was very kind. The breakfast buffet (paid) was very good and the bottle filler was a nice touch in the lobby. I was surprised that the room was a little dated considering how nice the lobby was. Carpet was a bit dingy and the lack of shower door was a mess, causing water to spill out of the shower and onto the floor.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Niraliben

Parking is the issue

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Gissela

Absolutely loved this hotel, great breakfast and plenty of shopping/dining options around it. Perfectly located in a shopping center, and within walking distance to many must see places in the city.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Paul

Overnight stay with early departure for train station. Perfect

8/10

Excellent

07 Mar 2026

Sealene

The hotel is very good situated. You have a lot of shops en restaurants around.

Self

10/10

Exceptional

07 Jan 2026

Andrea

Beautiful hotel, right in the centre, perfect for what we needed.

Partner

10/10

Exceptional

08 Dec 2025

Abdurahman

It's clean nice hotel and great location

Leisure Family

10/10

Exceptional

19 Oct 2025

JeanTray

Clean room

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Annabelle Dela Cruz

It's such a pleasant and wonderful hotel to stay. Friendly staff, very clean hotel and relaxing ambience. Definitely will book again for our next girly trip 💚💚

10/10

Exceptional

02 Aug 2025

David

Fantastic , right In the middle of everything 👍

8/10

Excellent

20 Jul 2025

Evan

Nice overall experience

10/10

Exceptional

07 Jul 2025

Antonio

Great place! Highly recommended

Leisure Family

10/10

Exceptional

08 Jun 2025

Min Hui

Convenient location, very nice stay with friendly reception and i absolutely love the breakfast!

Business Self

10/10

Exceptional

28 May 2025

Stephen

Amazing location with great access to public transport. The breakfast was amazing and staff really helpful. Would stay again!

Leisure Partner

10/10

Exceptional

22 May 2025

Lynda

Very nice and big room I shall book again this place .

Leisure Family

10/10

Exceptional

17 May 2025

Hersh

Great Location, very nice modern comfortable rooms. The only issue was with parking as we were not allowed to park the hybrid rental car we were driving.

Leisure Family

10/10

Exceptional

16 May 2025

Tania

This is a beautiful property located in the Passage centre and very close tot eh Royal shopping district Staff were helpful and friendly. Buses and trams are only 200mtrs from the door. There is a convenience store, and lots of dining options.
Luggage storage was secure.

Leisure Family

6/10

Pleasant

25 Apr 2025

Anjali

Well situated for the centre of town. Good tram connections and close to shops and restaurants. They didn’t seem aware that we had two older children travelling with us when we arrived (10 and 12). This was a bit frustrating as the other hotel booked at the same time on the same booking did know about the children. We had a compact room which did the job however the pullout sofa bed was probably too small for the 12 year-old Would be fine with younger children. Hotel was clean and the staff are friendly.

Leisure Family

10/10

Exceptional

20 Apr 2025

Antonio

Very central location with easy access to public transport. Many great restaurant options within 10 minutes walk.

10/10

Exceptional

28 Mar 2025

Blair

Third stay at this affordable gem and we were surprised by a room with balcony windows overlooking The Passage. Super friendly staff and a nice breakfast buffet.

Leisure Family

10/10

Exceptional

24 Mar 2025

robin

We had a great time in The Hague. It was a nice hotel with a convenient location. Close to the city centre and the tram station to get to the beach

Leisure Friends

4/10

Poor

27 Feb 2025

Verified traveler

Car park situation was awful. Called prior to stay to check parking, confirmed all ok with roof box. Got to site and the car wouldn’t fit in with roof box- husband drowns around th

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

Barry and Natalie

Lovely hotel stay

Leisure Family_with_children

8/10

Excellent

22 Feb 2025

Maaike

Location in the centr of The Hague.

Leisure Self

10/10

Exceptional

18 Feb 2025

AMANDEEP

Nice clean hotel and excellent customer service

Business_and_leisure Family

10/10

Exceptional

09 Feb 2025

Vijay

The hotel provided all that we expected.

Leisure Friends

8/10

Excellent

07 Jan 2025

Anthony

No frills

Great location as the hotel is part of the passage. Easy location to shops and restaurants. Big TV in room but no fridge. No frills and carpets need an upgrade

Self

10/10

Exceptional

29 Dec 2024

Monica

A very nice place to stay in a very nice location for sightseeing and restaurants. The staff was very friendly.

Leisure Family

10/10

Exceptional

22 Dec 2024

Randall

Great atmosphere and Quiet

10/10

Exceptional

04 Dec 2024

Susan

Grat location, friendly staff and very accommodating for early check-in and late check-out. A few amenities lacking in room.

6/10

Pleasant

24 Nov 2024

Radu

Outdated and cheap feeling

Business

4/10

Poor

03 Sep 2024

Verified traveler

Disappointing

Very disappointing. I stayed here with my two children, but only two beds had been made up us on our arrival. On our first evening, the shower flooded because the drain was blocked. I reported this, and was told it had been fixed, but the same problem recurred the next day. I was moved into a different room, but yet again only one bed had been made up for my boys. And yet again, the shower drain was blocked.

There are some helpful staff at this hotel, but several were surly, and unhelpful. Some of the towels were threadbare, and the carpet under the bed had not been vacuumed in a very long time. The furniture was cheap and the walls scratched. On one day, our towels weren't changed. On several days, we weren't given new tea or coffee supplies.

The beds are comfortable, and the location is excellent, but I wouldn't stay here again.

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Tamara Cynthia

Excellent

Business_and_leisure Family

6/10

Pleasant

13 Aug 2024

Ralph

The biggest problem is guests can't control the temperature in the room. I stayed in August, couldn't make the room colder and woke up drenched in sweat. Also, the neighborhood is dirty and sketchy.

Leisure Self

8/10

Excellent

03 Aug 2024

Katrine Wai Min

Perfect location to walk around The Hague. However parking garage was a challenge although adventurous and expensive! Breakfast was superb so have a good brunch for the day! Rooms are nicely renovated but be careful if you have to climb stairs with luggage!

Business_and_leisure Partner

10/10

Exceptional

19 Jul 2024

Ron

We greatly enjoyed the stay. Very close to various museums and parks. Highly recommended

Leisure

10/10

Exceptional

03 Jun 2024

Blair

Den Haag is a beautiful city and the hotel is in a convenient location. The room was nice and the staff were the very best. Highly recommend adding the breakfast buffet - it is fresh and has many options.

Business_and_leisure Family

10/10

Exceptional

24 May 2024

Martin

Lovely hotel experience - really nice staff, delicious breakfast and great room. It was very good to have an extra door between sleeping area and loo (privacy!)/corridor (sound insulation).
Appreciated the cool filtered water available and environmental commitment.
We also hired bikes from hotel. The only other time I'd stayed in a Novotel (years ago) it was a bit grotty now but we would definitely choose again.

Leisure Partner

10/10

Exceptional

13 May 2024

Alexander

Everything was just great, the area and the hotel is very good with all the necessary infrustructure available.

Leisure Family_with_children

10/10

Exceptional

06 May 2024

Janene

Our first time to stay at Novotel and the location is ideal, just 10 min walk to Central Station. Its in the Passage, so super convenient to all shopping areas of the Hague. Great breakfast! When we first arrived I thought the room was a but small bc we had paid extra for a larger room, but as the week went on we got used to it. The parking garage is a bit tricky, but we always found a space for our car. The staff was friendly and helpful. Overall, a great stay in The Hague.

Leisure Family

8/10

Excellent

20 Apr 2024

John

Zxx

Leisure Family

8/10

Excellent

09 Apr 2024

Stephanie

Good and bad.

Excellent location. Very friendly staff. But even with cool air blowing it stayed toasty on a cool April night, so I'm not sure how it would be when it's actually warm outside. Water pressure in shower was lacking, and bed was awful - hard as a rock.

Friends_and_family Family

6/10

Pleasant

28 Mar 2024

kathy

Booked Novotel executive room for our trip to Netherlands for 3 nights then another 7 nights. Had it pre booked on non refundable, seeing that it was renovated recently. I assumed it should be quite well. Am quite dissappointed with what I had chosen as it was dirty and shower was gross. Black mold around the caulking. Tile walls had mildew and the cubicle is very small. I can’t bend to wash my feet without touching the walls. Floors and carpet were also quite dirty. Seeing it was a longer stay I actually had to lay towels around to feel more comfortable. I had 2 different rooms for my 2 bookings and both conditions were the same. Layout is quite odd making it quite cramped in the room. My impressions from the pictures were very different from what I actually got. Toilet is in a complete seperate area but no sink there. So we had to go back to the shower room to wash our hands and it wasn’t right next door. I do however give the location a 5 star because it is super convenient.

Leisure Family

10/10

Exceptional

12 Mar 2024

Ali N

Excellent Hotel, very conveniently located, great staff all around the hotel. The frontdesk staff were very kind.
We stayed 14 nights and felt very much at home each and everyday. Thank you guys, will definetely stay again.

Business_and_leisure Family

8/10

Excellent

03 Mar 2024

Joseph

Great location. Nice clean, safe room.

Leisure Self

8/10

Excellent

17 Feb 2024

Malgorzata

Room was to small for 3 people, toilet also, but was still nice organisation around. Good for one night.

Business_and_leisure Family

10/10

Exceptional

26 Jan 2024

Francis

Amazing hotel. In city centre and close to everything!

Business

10/10

Exceptional

05 Dec 2023

Reginald

Service was fantastic. Catered to every need excellently.

10/10

Exceptional

26 Nov 2023

Denise

.

8/10

Excellent

04 Oct 2023

Krystina

Basic but fine.

Check in was easy and all reception staff were very friendly and helpful. Room was fine, basic but fine. Bed not very comfortable. Bedcovers and pillows could be better. Breakfast was nice but very expensive and little choice, not worth the money. Would be good to have a small fridge in the room for milk.

Friends_and_family Family

8/10

Excellent

25 Aug 2023

CLAIRE

An excellent stay. Fantastic location. Room was fine , smaller but normal for city centre. Great, modern bathroom . Fantastic helpful staff. Parking at hotel is interesting- first time we have been in a car lift. Little tight maybe, but safe and good location for car. Everything else you can get a tram or walk. Really enjoyed and would stay again.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2023

Verified traveler

It is just okay. They don’t even provide refrigerator if you don’t do executive

Friends_and_family Friends

10/10

Exceptional

02 Aug 2023

Erich

very noce

Leisure Family

6/10

Pleasant

10 Jul 2023

Lilian

it's a nice stay, very central

Business_and_leisure Self

8/10

Excellent

29 Jun 2023

Charles

Good central hotel. Windows open, comfortable beds.

Business Self

8/10

Excellent

08 May 2023

Federico

Excellent location surrounded with tons of restaurants and shops with easy access to public transportation. Super friendly staff, I would definitely stay here again!

Leisure Family

6/10

Pleasant

14 Apr 2023

Angela

We were bumped after walking from the train station with our luggage. The hotel staff claimed Expedia overbooked the hotel. We incurred many additional expenses due to this problem as we ended up at a different hotel far from our friends and the area that we were visiting. Very disappointed with Expedia and the Hotel.

Leisure Family

10/10

Exceptional

29 Mar 2023

Elaine

Very enjoyable stay. We were on 6th floor looking over roof tops. Some rooms look into shopping plaza.
Gym on 5th floor with lovely outlook.
Great city to visit. Transport marvellous just outside hotel.

Leisure Partner

8/10

Excellent

15 Mar 2023

Tina

Great location & lovely clean room with ample space. The only thing I would improve would be the tea & coffee facilities in the room, 2 creamers for 2 people, you need 2 creamers for each drink!

Leisure Partner

10/10

Exceptional

02 Jan 2023

Induni

Great!

Leisure Partner

8/10

Excellent

16 Sep 2022

Aarti

Very centrally located. Friendly staff.
Doors are super hard to open.
Would have appreciated a Nespresso coffee machine instead of instant coffee.

Business Self

10/10

Exceptional

13 Sep 2022

Annette

Ideally situated to explore the city. Friendly and clean hotel.
Close to trams to get to the beach and the train station.
Highly recommend

Leisure Family_with_children

10/10

Exceptional

26 Jul 2022

CHRISTINE

Great place to stay as a family

We had an interconnecting room on the 3rd floor, which made it really convenient for us as a family (3 adults, 2 children). The hotel set up the sofa bed and supplied a travel cot for the children (3 & 1) and I had the double bed. Grandparents had the other double room. The hotel was spotlessly clean & great facilities - especially the shower in the room. There's a hairdryer and mini fridge, which was very handy. Location is great, very cental for travel around The Hague. Tram 1 takes you to the beach and only a short walk to centraal station for airport, zoo, anywhere. The staff were wonderful, so helpful, not only with check in but helping book days out (on dutch websites) & taxis when needed. I highly recommend Bagels & Beans for brunch, just 2 mins walk away. Next time I'm back in Den Haag, I'll definitely stay here again.

Friends_and_family Family

4/10

Poor

09 Jul 2022

Yamile

The room was small and it needed deep cleaning. We had ants in one room We were moved to another room and it had the same problem. They didn’t have shampoo and conditioner for the shower and the shower doesn’t have a place to put the soap or body wash.

Business_and_leisure Family

6/10

Pleasant

26 Jun 2022

Corc

Modern nice hotel. Beds too small.

The location of the hotel is great. Very central. Clean hotel and modern. However, very small beds. I wouldn't recommend to sleep their if you are 2 people.

Partner

8/10

Excellent

03 Jun 2022

Charles

The bedroom windows don’t open! This is unpleasant and unhealthy. The breakfast options seem to have diminished since my last visit 😢😢

Business Partner

6/10

Pleasant

30 May 2022

Verified traveler

Not quite 4-star...

I think the location is the best reason to choose this hotel. The hotel itself is OK, just OK. It is advertised as a four star hotel, but I think the rating should be one star less. Breakfast is in the same category as the overall look of the hotel, just OK. The staff is friendly and smiling.

My room was a little disappointing, small and a little worn in appearance and view to the courtyard roof, but luckily the room was very clean.

If you require a hotel with four or five star service and facilities, this may not be the best option. For those looking for a basic hotel and service, this can be recommended.

Business

8/10

Excellent

07 Mar 2022

Brian

Super quiet room, modern decor, super location. Breakfast was good and the staff work hard to maintain the 4* standard. A very pleasant stay for us. The room design with the toilet separated from the sink takes a little getting used to, it must be due to local building regulations.

Leisure Family

10/10

Exceptional

06 Mar 2022

Miles

Great location (right on 'The Passage') & breakfast. Friendly staff & clean rooms.

Leisure Family_with_children

8/10

Excellent

28 Feb 2022

Steve

Good place to explore Den Haag

Great hotel in very central location with on site parking. Good size family room and breakfast buffet had lots of choice. Car parking very expensive.

Friends_and_family Family

8/10

Excellent

29 Nov 2021

Natasha

Nice hotel, excellent location.
Staff can be more friendly

Business Family

10/10

Exceptional

21 Nov 2021

Milena

Great location

Great accommodations, spacious room, very clean. The receptionists very friendly and helpful with our requests. Excellent location.

Friends_and_family Family

8/10

Excellent

22 Oct 2021

Pebyana

Superb location

The hotel is very strategic location, close to shopping street and restaurants. The room is clean even though not very spacious (especially when you use sofa bed for the kids). Check in went smoothly and quick. I wish there are more on site parking space available. It was full when we were there so we need to find parking elsewhere.

Friends_and_family Family

6/10

Pleasant

14 Oct 2021

Walid

Good location but poor services

Good location but poor services

Friends_and_family Family

8/10

Excellent

26 Sep 2021

Hamed

Was OK
Friendly staff
No phone in the room
Ac was not OK

Friends_and_family Family

8/10

Excellent

10 Aug 2021

stefan

Bien placé

Hôtel situé en plein centre ville avec parking (30€/nuit) ce qui est important à la Haye.
Chambre agréable et confortable. Les communs commencent à vieillir mais sans grande importance. Pas de terrasse extérieure, l’hôtel donne dans le passage couvert (magnifique)

Friends_and_family Family

10/10

Exceptional

27 Jun 2021

Kevin

Stayed here several times, always super friendly and helpful, spacious rooms, always have a fresh clean feel, well located for the whole city.
2.05m high parking about 5 mins away behind TK Max, gated and very secure

Business

10/10

Exceptional

15 Dec 2020

Allison

Great Location

Helpful staff and a central, walkable location. Proximity to the shopping Passage is nice. Thank you for a nice stay!

Business

10/10

Exceptional

15 Sep 2020

Kathleen

Great area! Close to lots of things to do. Everyone at the hotel was very friendly. We had breakfast and dinner at the restaurant. Food was great at both.

Friends_and_family Family

10/10

Exceptional

30 Aug 2020

Paul

The reception staff are 5star ***** very helpful nothing is too much , hotel is in great location and very clean

Leisure

8/10

Excellent

15 Jul 2026

Klaus Reinholdt

Alt godt. God beliggenhed

10/10

Exceptional

14 Jul 2026

Antonio

interessante la scelta di eliminare il frigobar nelle stanze e offrire acqua gratis ricaricabile nella hall, insieme ad un frigo comune per le cose da refrigerare

Family_with_children

10/10

Exceptional

27 Jun 2026

Luis Claudio

A localização do hotel é imbatível. O nosso quarto era espaçoso e estava limpo e confortável.

10/10

Exceptional

24 Jun 2026

Vesna

Great location, super friendly staff and the Hague was amazing. Will definitely come here again.

Friends_and_family Family