Name: SWISS STAR LANDSKRONSTRASSE
Address: Landskronstrasse 4, Basel, CH

4/10

Poor

24 Jun 2025

Verified traveler

Room for improvement

The listing itself is problematic as it does not state that this is an apartment with no concierge. When I paid for the booking I received an automated confirmation stating that a registration email would be sent - despite repeated requests this never arrived. A week before I arrived I had to contact Hotels.com to receive any information about check in. Although clean, the apartment is bare and slightly shabby - the shower rail is held together with sellotape, the furniture is scuffed. The power socket for the kettle & microwave did not work. The other power sockets are not compatible with any non Swiss plug and it was impossible to find an adaptor in any local shops. As a business traveller this was disastrous. Small things like no washing up sponges or hand soap added to the disappointment. Could do better.

Business

4/10

Poor

22 Jun 2025

Matthew

We turned up and there wasnt any air-conditioning, which was ok but given that it was over 30degrees, we just needed a fan. We had to fix the tv and once going, couldn't get any channels. The pillows were non existent at best, and there weren't any spares. There was only bath towel for the 2 of us. There was a shower over the bath, but very dangerous as there were no handles to assist getting in or out. The shower head was broken. With a bit of thought and effort, this could be a great property as its in a good location.

Partner

2/10

Poor

27 Feb 2025

Verified traveler

It was a terrible experience from start to finish. The flat reeked of smoke, communication with the host was awful, and to top it off, there were large spiders. I reported the issues to both Hotels.com and the host, but the experience was beyond disappointing. Would not recommend.

Business

10/10

Exceptional

16 Sep 2020

Sandy

Easy to check in

Really good

Self

10/10

Exceptional

24 Dec 2018

Ezra

Nice place to stay

The apartment is very comfortable. It is not fancy, but provides everything you would expect from a short term apartment rental. A super market and tram line are within a few minutes walk. About ten minute walk into downtown Basel.

8/10

Excellent

30 Jul 2017

Martin

Met my needs for a work week in Basel

Great location for my needs (near office). Good space and value for money. Not luxury by any stretch of the imagination, but clean, functional and the beds were comfortable. Very close to the river, so nice opportunities for walking and relaxing alongside it. Wifi was an issue. When I eventually got access (I had to pay - it was not free as advertised) it was patchy.

4/10

Poor

17 Jul 2017

Verified traveler

Not for families

The location was good but the building was of 5 floors without an elevator and we were in the fifth floor which was very difficult for carrying the luggages. The was no parking for the car and had to pay €2 every 90 min from 8 am till the time we are out. The floor of the apartment was old and noisy. There was no air conditioner so we open the window and the road was very noisy. On our check out, we were ready at 10:30 am but the people for cleaning the apartment were standing on the door and asked for €5 additional to wash the plates in the kitchen !!

10/10

Exceptional

02 Dec 2016

Martin

obtaining key by using the code worked well - the room number is on the key (which I did not notice at first as it was dark) so was confused as to which room was mine. all worked well, spacious and good kitchen. not in centre but easy access by tram. good location for the work I was doing.

6/10

Pleasant

08 Sep 2016

Senar

Terrible staff

First I was not int informed the apartment was on the 5th floor without a lift. If known I would not book it at all. On arrival when tried to collect the key the code given was not working. Had to call them and given another no. which worked. This process took about ten minutes to complete. Then I called to ask whether we can get another apartment in a lower floor of the block. I was passed on to several people and at last told they will call back in 5 minutes. We were waiting on the road outside for 45 minutes, but no one called. They didn't have the courtesy to tell us that they were unable to offer an alternative. I tried to call but the receptionist didn't want to say what's going on, she just passed the call to someone who never spoke! I had to spend a lot for telephone calls, which needs to be added for my cost of the room. At the end we decided to do the climbing, and it stopped us going out for dinner. When tried to cook there wasn't a pan big enough to cook for 4 people although the place is for 4. No dish washing liquid or sponge to clean. Very basic facilities, unhelpful and disappointing management/staff. Although it says washing machine available, there wasn't one to be seen. No one to ask.

8/10

Excellent

01 Dec 2015

Verified traveler

Bang for your buck

The stay was nice. The did not work and we had to fix it with a rubber band. Also the water pressure was pretty bad, so we took baths instead. It was nice flat besides these things.

Family

6/10

Pleasant

24 Aug 2015

Harshal

Good hotel but not suitable for summer

Overall good quality accomodation but not suitable for summer weather, no fans / a.c. provided!

Family

10/10

Exceptional

03 Aug 2015

Aisha

Great place

Loved it and close to river walk too

Family

8/10

Excellent

25 Jun 2015

Lawrence

You get what you pay for!

The apartment was central and easy to find. It was clean and spacious but not suitable for people who do t like stairs as it was on the 5th floor.

Heating did not work but did not need it. Self service only. To expensive for what it was for 2 nights but that's Switzerland.

Overall 7/10 did the job.

8/10

Excellent

25 Jun 2015

Verified traveler

Lovely apartment

Stayed one night before an early flight home. Lovely bright apartment, clean and easy to access. No problems at all. Would recommend.

Family

2/10

Poor

20 Jul 2025

Georgina

Bitte nicht sowas buchen! Ich konnte nicht mal dort schlafen, wir waren am Tattoo Basel, wir waren so müde, wir haben dieses Apartment gefunden! Ich habe die ganze Zeit versucht anzurufen, für den Code, telefon war tot! es war spät wir waren sehr müde, wir haben vor Ort 1 Stunde gewartet, Nix passiert! Ich habe Emails geschickt, es ist Nix gekommen keine Antwort, Nachbar hat komisch gesehen, komische Umgebung voll Ghetto! Wir mussten wieder gehen! Erst nach 12 Uhr in der Nacht ist den Code gekommen aber wir waren schon weg! Nächste Tag habe ich gesagt, wollte mein Geld zurück, sie haben einfach nein gesagt, ich sagte ich habe beweise und alle anrufen, die haben mich einfach ignoriert! Ich fühle mich verarscht! Es ist ihr Verantwortung erreichbar zu sein! Oder einfach keine Klienten akzeptieren!!! Ich fühle immer noch schlecht deswegen

Leisure Family

8/10

Excellent

23 Dec 2024

Annemarie

fijn

2/10

Poor

17 Dec 2024

Laura

Sehr schlechte Unterkunft. Wenns den überhaupt eine ist?
Mit dem erhaltenen Schlüsselcode konnten wir nicht einchecken, bei der \"Notfall-Check-in\" Hotline warteten wir über eine Viertelstunde in der Liftmusik-Schlaufe, ohne irgendwann jemanden zu erreichen. So sind wir am selben Abend wieder nach Hause gefahren. Einen Tag später erhielten wir einen neuen Schlüsselcode (?)
Auf Anrufe und E-Mails reagierte niemand. Und bezahlt haben wir natürlich im Voraus.
Finger weg von allem was den Namen SwissStar enthält; Geld ist weg und ein Zimmer hat man trotzdem nicht.

Leisure Friends

8/10

Excellent

21 Jul 2024

Matthias

Alles in Ordnung und für Basel wirklich günstig

Business Friends

10/10

Exceptional

10 Dec 2023

Harald

Ging reibungslos. Schöne Wohnung.