Name: b_smart motel Basel
Address: Küchengasse, 13, Basel, 4051, CH

2/10

Poor

20 Jul 2026

Satinder

My review is based on two things when I booked I messaged them to let them know I was with a bike they said they didn’t cater for bikes nor could I take it in the room I should have asked to cancel regardless as this was within minutes of the booking subsequently BA cancelled the flight and they still wouldn’t refund
Yes I had bought a inrefundable room however one they couldn’t service and didn’t have any notice regarding a bike policy 2nd ba canceling my flight is not in my hands and they should have at the very least moved my booking therefore they get a rotten eggs review

Self

6/10

Pleasant

14 Jun 2026

Mary

Check in was a nightmare. The check in kiosk was indoors but the only access to help was outside the locking door so it was at least a two person job, one to talk to staff outside and hold the door open and one to input at the kiosk! A total pain!!!!
The bathroom floor was peeling and there was mold in the shower

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Kalen

Completely fine for a no frills hotel.

Family_with_children

10/10

Exceptional

07 May 2026

carlos

Good location

Self

10/10

Exceptional

20 Jan 2026

Helen

Great location and complementary coffee.
Comfy beds

Partner

6/10

Pleasant

06 Dec 2025

Allen C

I feel this place is overpriced. It is dated at a poor condition. Not very clean. Very loud. You can hear your neighbors using their bathrooms, for example. This place rates high for a convenience, but otherwise I would pass. I think you can get better value for your money elsewhere.

Self

10/10

Exceptional

11 Nov 2025

Weng Kay

Easy self check-in. Simple rooms with ample amenities that is most importantly clean. Location was great as it is near to the train station and yet not noisy or unsafe. There is a small convenience store just next to it.

The only inconvenience was there was no kettle in the room so you have to go downstairs' to dispense hot water. Since there are no staff in operation - be prepared to store your luggage at the train station if you arrive too early

Friends_and_family Friends

6/10

Pleasant

29 Sep 2025

Jacinta

No contact information in room if you had any questions. The QR code didnt work.
Baselcard (free public transport) which ALL Basel hotel rooms are entitled to, were not issued until 8 hours after we had to email and ask for them.
Only 1 Euro power socket in the entire room.
Property was clean and had free tea and coffee.

Leisure Family

10/10

Exceptional

02 May 2025

Graciela

Very convenient, walking distance to city center and train station. Just 20 min from airport. The design and facilities are super cool! Comfortable and clean. Free coffe and tee at the entrance.

4/10

Poor

21 Mar 2025

Sara

For the amount of money to stay for a night, I was greatly disappointed. The bathroom hadn’t seen a proper deep clean in I don’t even know how long (you can tell with all the mildew buildup). And the pillows were not pillows. I had to grab the towels in the bathroom and use those as pillows. Considering I decided to stay the night in Basel to get some rest before another day of traveling, this was extremely upsetting

Leisure Self

2/10

Poor

22 May 2024

Sheung Tai

It’s self check in hotel , no front desk . Before the stay, I don’t receive any instructions for going in to the hotel. So I ended up can’t get into it.

8/10

Excellent

06 May 2024

Kathryn

Love the convenience of the location. The floor plan was unexpected but great; charming. Loved having the two bathrooms (one full, one half). Wish it had air conditioning. It was warm and stuffy when we arrived.

Leisure Family

8/10

Excellent

29 Nov 2023

Joseph

I liked how convenient it was to parking. It seemed like a free parking pass was provided, however, there were no instructions and ultimately it did not work. The Basel pass was a nice touch, however, I was only there for an overnight and was not able to use it. I was unaware that there would be no reception desk. This is a huge drawback.

Leisure Family

2/10

Poor

21 Sep 2022

Verified traveler

Noise Noise Noise

Such a noisy place, and had requested a quietly sited room! The hotel is just about on the road, just a narrow pavement. Also can hear the trams all through the night. Bin men early in the morning, oh and the bins have an unpleasant smell.

Partner

2/10

Poor

01 Sep 2022

Iris

There was no one to help. Pushing the button outside only made a person open the outside door. But no one to talk to in order to figure out registration machine. The email they were supposed to send the day before was in German. No air. Bad lock on door. No safety whatever. Bathroom was nice!

Leisure Friends

10/10

Exceptional

01 May 2022

Marija

I liked the spacious rooms, plus the extra delicious tea and coffee offered to customers. The staff are very helpful. I would like to g back again

2/10

Poor

06 Jan 2022

Mona

Self service difficult to figure out, no internet access ... breakfast is Musli

6/10

Pleasant

14 Aug 2021

Tracey

It will do for the situation

Situation: Arrived at Basel airport to late to get train home.
Website said a person would be there to great me, no person- it’s was a machine check in. The room number (A2) doesn’t match the lift & door labels (OG2)… and 1 am I was not very patient for this system. Room was clean, bed was very narrow but comfortable, breakfast was good, but odd system. Very noisy building. You can hear everyones voice in hall way, and cleaners start hovering at 8:45am.

Self

10/10

Exceptional

21 Sep 2020

Richard

Great hotel, central location.

A great hotel for those on a budget looking for somewhere convenient and central. Would definitely stop there again, breakfast being included was an added bonus. Very convenient for the main station.

Friends_and_family Friends

8/10

Excellent

25 Feb 2020

JONATHAN

Nice Motel

Perfect location and very clean. Room was a bit too warm at night but opening the window meant noise from outside made sleeping difficult.

Whilst the check-in was relatively straightforward, I'm not sure having no staff present is a good option. Breakfast was nice although the room that the food and drink is kept in can get a little crowded (i.e. if more than one person is in)

Overall, great value for money and would stay again.

Self

8/10

Excellent

27 Dec 2019

Verified traveler

It is really centrally located right next to the main station. It is a great location if you intend to travel on from there. The motel is a not all to well soundproofed from noise inside and outside the motel. The rooms are decently spaced. Overall it is a motel I see myself recommending to others.

Business_and_leisure Partner

4/10

Poor

20 Nov 2019

Verified traveler

Stayer Be Ware

Rooms are self check-in, there's no staff. The room wasn't ready at check-in time, resulting in having to return to the train station w/ luggage in tow. Proximity to train station is good but it's located on a sketchy block.

Business

8/10

Excellent

17 Nov 2019

Verified traveler

Automated check-in, need your passport number

Fine for overnight but for longer it’s a bit impersonal having no reception staff. Good to have easy checkout - just need to leave the door-key in the return box. They should advise beforehand that you need your passport number for check-in.

Self

10/10

Exceptional

13 Nov 2019

Verified traveler

Beautiful room and very convenient location to everything. We had the quadruple bedroom that is almost similar to an apartment. A second bedroom upstairs, skylight that opens, so fresh breeze can get in. Very few human contact with the staff. Nobody was there to help us get a quick tour of the hotel. Except the maintenance lady who spoke very little English. She seems to do all the work. Breakfast is great!

Leisure Family

8/10

Excellent

28 Oct 2019

Verified traveler

Small well-placed comfortable, unremarkable hotel

Pleasant if unremarkable. Automated check-in and I didn't meet any of the staff who do the cleaning of prepare the breakfast which is also a mixture of self-service and automation. Good place to be as bus to and from the airport stops in front of the Basel SBB main station. Plenty of trams, buses and taxis to get into Basel, although its a 20 minute easy downhill walk to the river. People here seem to go to bed early and get up early. Plumbing gurgles in the morning, so I awoke before my alarm clock went off. Although well signposted, its easy to walk past the front door without noticing it. Breakfast is self-catering and some items are in the cupboards below the preparation surfaces.

Business

8/10

Excellent

16 Sep 2019

Hans

Friendly and effficient

Lady from the Bar next door was cooperating positively.
Hans Staubli

Friends

6/10

Pleasant

26 Jul 2019

Verified traveler

Convenient location for several trams, busses and trains.... The Motel is decent just the room I stayed in needed a little bathroom upgrade.

4/10

Poor

18 Jul 2019

Gloria

Check-in stressful and a disaster

Horrible check-in; was charged for a stay that was prepaid. But auto-check- in gave us no way to get room without charging for two_day stay on our credit card. No one there could help us.

10/10

Exceptional

07 Jul 2019

Verified traveler

A decent hotel for a good price. The location is perfect for a sightseeing holiday or any business in the city centre. The bus to/from the airport stops round the corner, the train station is also very near, and it's only a 15 minutes walk from the main tourist attractions.
I was a bit worried about the check-in at the machine but it worked just fine. The room was well equipped and clean. The only thing I missed was an air conditioner - but these are generally rare in Basel, so be prepared for some unpleasantly high temperatures. I should mention that the 'toiletries provided' means a dispenser with all-in-one detergent serving as soap, shower gel and shampoo. It worked fine for me, even for the hair, but if you feel like your hair needs real shampoo, better bring your own.
The breakfast was filling and tasted good. However, bear in mind that this is a Swiss style breakfast which differs from what one usually gets in UK hotels. There is fresh German style bread, rolls and croissants, but there is no toast, and no toaster for that matter. There isn't any warm food, just cereals, salami, cheese and chilled boiled eggs. The hotel has a Nespresso machine, so the coffee is decent. There is milk and cream to go with the coffee, but it cannot be heated or frothed. I haven't tried the tea, but it's generally not so good in German speaking lands because they all drink herbal teas. The breakfast is completely self-service, so it takes a while to figure out where what food is kept.

Business Self

6/10

Pleasant

02 Jul 2019

Gary

Inexpensive means compromises

Ok hotel for a couple of nights, but there were no towels in my room when I arrived, with no reception (self-check-in) I had to improvise with the bedsheets! Towels were provided later after I left a note for the cleaners. Don't expect too much from this hotel, it's just a place to rest for the night.

8/10

Excellent

18 Jun 2019

Verified traveler

Good stay, as long as you don't need services

The hotel was perfect for what we needed. Good location and very comfortable room for a family. Not having a front desk was a little odd, but we did not have issues checking in, including arriving pretty early on our day. If you just need it as a home base and not need much in terms of service, this is the property for you.

Family

8/10

Excellent

13 Apr 2019

Verified traveler

Simple, cost effective, clean, self check in

Easy self check in (though a little time consuming inputting our personal details at the kiosk), clean room, decent sleep, very simple. Close to Basel SBB, free grab and go breakfast included with a small but decent selection . Exactly what you should expect of a motel at this price, no frills.

Partner

4/10

Poor

06 Apr 2019

Verified traveler

Poor automation

The hotel advertises itself as 24 hour concierge but it does not make clear that there is actually no front desk at all. It is entirely reliant on a computer screen and if one tries to key in the booking details, it will not allow a check in and will ask the guest to come back after 3pm. There is also no clear way of leaving luggage at the hotel even though there must be housekeeping in the morning. The hotline at the buzzer is also unreliable - it can ring but there is no answer or it will just drop off. It was therefore difficult to reach anyone other than to make expensive overseas calls and even then the machine that generates the access card is very unreliable. Even after 3pm, it didn’t work and the lady at the bar had to call the person in charge to resolve. Leaving luggage at the hotel was equally problematic. There was no one to answer the door even though housekeeping was there. Again the hotline at the buzzer doesn’t and one had to make an overseas call just to get an access card which again didn’t work because the machine hung but luckily housekeeping came out. A very poorly run and inefficient process

6/10

Pleasant

07 Feb 2019

Jens

Wet and noisy

Water from bath runs out on floor. Noise from exhaust outside

6/10

Pleasant

21 Oct 2018

Verified traveler

Good value for money with clean rooms. Location is very convenient.

8/10

Excellent

09 Sep 2018

Steve

It is hard to rate the hotel staff when there aren't any! The non-human check-in takes a bit of time. Maybe you could get a scanner for the ID? You should have already had the info from my reservation, so you just needed to confirm who I was. Non-human breakfast is O.K., but it means there are no hot options like scrambled eggs, so it is somewhat lacking. The arrangement of the shower in the upstairs suite is not ideal. I want to stand and take a proper shower.

8/10

Excellent

06 Sep 2018

Verified traveler

A very interesting stay

The smart hotel is great or mediocre depending on your needs. Our experience was excellent, the hotel saved us money and providing an impressive breakfast. The automated system worked nicely with no problems. If you are disabled, slow elderly or in need of comfort, the hotel is not for you. I would not stay here in very hot weather, there is no air conditioning. An open window allows the outside noise in and the third world never sleeps! However, for many travelers the negatives are out weighed by the positives.

Partner

6/10

Pleasant

29 Aug 2018

Carmen

Checking in was rather difficult. No one to assist

Check in was very difficult because it is done by a kiosk machine and there is no one on premises to assist when there is a problem with the machine. Otherwise the room was adequate

Partner

10/10

Exceptional

28 Feb 2018

traveller

Very impressive hotel

Very clean perfect rooms and breakfast was very well organised with very nice food and drinks. Location was very good for station and only 15 min walk to Old Town.

8/10

Excellent

10 Feb 2018

Paul

Night over between the weekend and work

8/10

Excellent

07 Oct 2017

A

We enjoyed our stay in Basel!

The room is small but well organized with closet and shelves space. Fresh water carafe in the room. Good lighting. Bathroom ok. The best was the free and abundant breakfast, cold but varied, high quality products, all delicious served on nice tableware. Everything efficient and environment friendly. Less than ten minutes walk to the Altstadt.

Partner

8/10

Excellent

11 Jul 2026

Jchristophe

Pratique rapide efficace

Partner

4/10

Poor

23 Jun 2026

Henning

Mega laut, unfreundliches Personal durch eine Gegensprechanlage, keine Klimaanlage, defekter Möbelsafe

10/10

Exceptional

01 Jun 2026

Baris

Gece çok geç otele varmamıza rağmen kolaylıkla otele girdik. Online checkin olayı da son derece basit. 1 dakikada kartımızı aldık. Daha öncesinde birakaç husus için mesaj attığımızda anında dönüş yaptılar. Odamız da gayet konforlu ve temizdi. Tren garına yaklaşık 100 adım. Bu kadar merkezi olması. büyük avantaj. Sorunsuz şekilde 1 gecemizi geçirdik.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Yurie

駅から近く便利です。入り方がわかりにくく、困って待っている人が数人いました。

Self

10/10

Exceptional

15 Dec 2025

Timur

Cok beğendik

Partner

8/10

Excellent

19 Oct 2025

Emiliano

Das Badezimmer ist alt, und die Dusche ist etwas veraltet

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Jeannette

Unkomplizierter und schneller Check in am Automaten nach einer späten Ankunft am Flughafen Basel. Günstige gelegen beim SBB Bahnhof! Gratis Kaffeemaschine beim Eingang!

Self

8/10

Excellent

30 Sep 2025

Gabor

In der Nähe SBB

2/10

Poor

07 Sep 2025

Alison

ziemlich dreckig

6/10

Pleasant

07 Sep 2025

Emiliano

Das Badezimmer sieht furchtbar aus. Das Zimmer war ziemlich laut

Friends_and_family Friends

6/10

Pleasant

14 Jul 2025

Mari

Greit konsept med selv inn og utsjekk. Men når det oppstår noe er det ingen å spørre. Rommet var rent og fint, men enormt varmt. Det var en vifte til den ene sengen, men ingen til den andre. Vi sov dårlig pga. varmen. Med AC hadde opplevelsen vært mye bedre. Men

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Oscar

Muy limpio todo y excelente ubicación

10/10

Exceptional

11 Apr 2025

Nanny

Especially liked the coffee machine in the reception, and the quick resplnse to my questions.

Leisure Self

6/10

Pleasant

09 Apr 2025

Yasmine

Sehr praktisch gelegen, direkt beim Bahnhof SBB. Jedoch laut von den Trams und vom Treppenhaus hört man alles. Das empfand ich als störend. Auch die Seitengasse, in der das Hotel gelegen ist, empfand ich als unangenehm. In der Nacht mit den zwielichten Personen, die dort herum lungerten, fühlte ich mich unwohl bei der Anreise.

Business Self

4/10

Poor

31 Mar 2025

Thomas

Rotes rostiges Wasser beim Anstellen der Wasserhähnen. Erst nach einer Weile kam sauberes Wasser. Abgenutztes Bad, schlechter Zustand.

6/10

Pleasant

23 Mar 2025

GEORG MICHAEL

Anonym. Kein Personal

Business Self

2/10

Poor

25 Sep 2024

Stefan

Nicht zu empfehlen.

Altes und runtergekommenem Zustand. Wirkt nicht nur dreckig sondern ist es auch.
Der Aufenthalt war katastrophal. Direkt auf der Hauptstrasse haben die Bauarbeiten die ganze Nacht angehalten. Dort wurden die Schienen ausgetauscht und der Asphalt neu gemacht. Keine Nacht geschlafen.

Self

4/10

Poor

05 Jun 2024

Thomas

Muss nicht sein

Automaten Checkin, Zimmer in die Jahre gekommen

Business

8/10

Excellent

24 Apr 2024

Reinhard

Alles in Allem war ich zufrieden!

Business Self

10/10

Exceptional

26 Mar 2024

Linda

Bra hotell nära tågstationen

Mycket bra hotel om du bara ska ha en plats att sova på. Självbetjäning vid incheckning och inte någon frukost men där finns en automat där du kan få kaffe och te.

Business

4/10

Poor

19 Feb 2024

Hiroe

エレベーターが3階までしかなく、4階の部屋に行くのに螺旋階段を上らなければならなかったので大変だった。
入口が裏通りに面しているので、少し怖い。

Leisure Family

8/10

Excellent

09 Aug 2022

Hanny

Een goed en schone kamer lekker centraal en dichtbij openbaar vervoer. Koffie automaat beneden bij de ingang, goede bedden en verder heel rustig. Het inchecken vond ik wat lastig in dat kleine bloedhete halletje. Voor herhaling vatbaar, dat is zeker.

Business_and_leisure

8/10

Excellent

07 Aug 2022

cornelia

Die Unterkunft war sauber und direkt am Bshnhof.
Die Umgebung ist eher laut.

Business Self

10/10

Exceptional

26 Mar 2022

Sven

Das Motel an sich ist ruhig, allerdings die Bar unten drin kann laut sein, da im Hof z.B. Leergut abgestellt wird und sich die Mülltonnen dort befinden. Je nachdem wo man ein Zimmer hat.

Leisure Self

2/10

Poor

30 Oct 2021

Verified traveler

Chambre miniscule, sans vue et sans confort. Douche défraîchie.
Pas de personnel de réception, une fois dedans, plus personne ne vous réponds.

Business

2/10

Poor

19 Oct 2021

Sergio

Katastrofe

Self

8/10

Excellent

16 Sep 2021

Ursula

Alles i.O. für eine Nacht. Niemand gesehen!

Leisure Self

10/10

Exceptional

21 Sep 2020

Paulo Vitor

A localização é perfeita, na frente da estação Basel SBB. Tudo funcionou bem no check in e check out. O café da manhã estava gostoso, o pão estava sempre fresquinho. O quarto era bom, mas a cama de casal tinha 2 colchões de solteiro separados. O box do banheiro não cobria a parte da frente do chuveiro, o que deixava muita água respingar. Ótima relação custo X benefício.

Partner

6/10

Pleasant

12 Sep 2020

Verified traveler

Meh

Rooms are very noisy. If someone closes a door, you can hear it in your room. Rooms itself are okay, nothing special. Bathroom looked nice at first, but if you look closely you see its a little old.
Location is very near to the station and not too far from the city, but its not the best location.
There is no reception. When you enter the hotel, there is no one there.

Self

8/10

Excellent

11 Sep 2020

budzyn

positiv: alles war vorbereitet
sogar das vorzeitige check-in war möglich
(abstellen des gepäcks)

negativ: eine gewisse hellhörigkeit im haus

Leisure Self

6/10

Pleasant

12 Aug 2020

Denis

Correct mais tristounet

Chambre spacieuse mais en état moyen (sol salle de bain repeint avec la peinture qui part....)
Check in sur un écran et assistance 24h aux abonnés absents
Petit déjeuner assez bon

Partner

8/10

Excellent

07 Aug 2020

Eva

Sehr sauber, einfacher Check in, hat alles sehr gut funktioniert. Sehr nette und hilfsbereite Ansprechpartner.
Einzig beim Frühstück hätte ich mir etwas Frisches gewünscht (Obst od Gemüse).

Leisure Family

8/10

Excellent

05 Aug 2020

Frédéric

Très bien

Excellent emplacement, chambre propre.

Self

8/10

Excellent

27 Jul 2020

Verified traveler

Parfait

Très bien situé . À l’arrivée à l’hôtel vous avez Basel carte 50% de réduction sur les musées et le Zoo et transport public gratuit! Propre, calme ,literie confortable.

Self