Gaia Hotel

Switzerland , Basel
BASEL, Centralbahnstrasse, 13
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Lisa

My room was spacious, clean, and comfortable. It was supposed to have an ocean view but really did not have even a partial ocean view. Aside from that everything was excellent, service was great, breakfast and dinner in the restaurant were delicious, and the view from the pool was lovely. We had nice treatments from the spa as well. I enjoyed the birds on the property and especially appreciated the Scarlet macaw and rehabilitation program and reserve on the property.

10/10

Exceptional

06 Mar 2026

Stanley W

We stayed in room 121 which is a perfect location for the pool and for the restaurant and spa. Room was very comfortable and spacious. The shower was super! complimentary shower gel, shampoo and conditioner daily. I had a massage and a facial on two different days. Very good. The Restaurant was also excellent with many offerings. I had sushi twice and it was fresh and delicious! Upstairs is a lounge/bar where people gather before dinner to watch the sunset. Each room gets a consierge that helps you with anything and everything. They will make your reservation at the spa and any excursions and also help with reservations to outside restaurants and transportation. I did the coffee, chocolate and spices tour which was very educational about local farming and we were also treated to some wonderful chocolate and coffee and a lunch! My husband and I did an ATV tour which was just that. We rode on ATV's for 2 hours and saw a small waterfall. We were hoping to see some wildlife but did not. It is basically riding an ATV. I would highly recommend this hotel for its service, food and spa. The view is also awesome especially at sunset. It is about a 10 min. shuttle ride from the hotel to the public beach which is very nice.

Partner

10/10

Exceptional

01 Mar 2026

John

Excellent experience! The attention to detail in all areas is impressive, and rare. The staff consistently goes above and beyond. This hotel is an amazing value

Partner

10/10

Exceptional

01 Mar 2026

Philip

Fantastic hotel wit high clean rooms, lovely restaurant and the friendliest staff. The restaurant staff and the security and logistics guys were absolutely amazing and couldn’t do enough for you. The macaw tour is a must do and if you want to visit the national park please book through the hotel and request Clarence- he was superb. His knowledge and enthusiasm was second to none.

Partner

8/10

Excellent

25 Feb 2026

Maria

Clean and nice room, aesthetically speaking. All the staff were excellent. Views from our room lovely.

Partner

10/10

Exceptional

24 Feb 2026

Michael

Imagine a white lotus resort, but without murders.
The whole place was beyond my expectations. The food is fantastic, clarance the tour guide, and daniel the bar tender/ waiter were all excellent. You cannot want for more

Partner

10/10

Exceptional

20 Feb 2026

Sharon

Just came back from a 1 week stay at Gaia Hotel. It was beautiful. The rooms are very clean, the staff are very friendly, kind and professional and so helpful. They go out of their way to make things perfect for you. We would definitely stay there again.
Pura Vida!

Family

10/10

Exceptional

19 Feb 2026

Bradley

The only thing better than the property itself was the staff who work there.

10/10

Exceptional

16 Feb 2026

Michael

Staff was the star, attentive but unobtrusive. They put up with our attempts at Spanish. There was very good communication with our concierge through What’s app and booking external tours through Gaia website was easy and worked wonderfully.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Tywone

We had a great stay celebrating my husbands milestone birthday! Staff is great, good location, nice spacious room and we enjoyed the pool. Breakfast was great and perfect view to start the day! We would definitely stay here again.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Peter Andrew

Everysingle staff member was kind, helpful and positive. They were genuinely thoughtful and went out of their way to help with anything needed. The room was incredibly clean, the view was stunning, the pool was fresh and not overcrowded. All of the meals were delicious, (mahi mahi ceviche was out of this world) we enjoyed every breakfast (large portion), it came with various fresh fruit, homemade bread and coffee, latte or cappucino. Jack and Abraham our servers were so kind! We enjoyed the golfcart rides to the main road, the drivers made us feel like friends, Jose, Walter,Oscar,Anthony, (all of them)imprinted positive memories on our hearts! The owner was cheerful and kind, greeting us regulary, making us feel right at home. The views from everywhere were spectacular! We especially enjoyed watching the sunsets, whether it be from the infinity pool, dinner, our balcony, or most memorably, from the rooftop, listening to music, having appetizers and delicious drinks! We took a fabulous tour of the rainforest with Clarence, his knowledge on the animals, wildlife and plantlife was impressive, he showed us macaws, a sloth and different species throughout the hike that is included in the stay! Our concierge Edson was amazing! He set up excursions, shuttles, taxis, special meal requests, answered questions and always stayed kind, thoughtful and helpful. Overall it was a trip of a lifetime that we will cherish for a lifetime!

Leisure Partner

10/10

Exceptional

07 Feb 2026

Lisa

The room was spotless , the concierge Stephany was absolutely amazing!!!

Partner

10/10

Exceptional

30 Jan 2026

Stanley H

Everything!! This place is a 10 out of 10. Our concierge was the best. The staff was wonderful and the onsite restaurant did not disappoint. The sunset and views were amazing.

Leisure

10/10

Exceptional

22 Jan 2026

Donovan

Everything was fantastic! Food was outstanding with wide menu choices. Rooms are huge. Staff was incredible.

Partner

10/10

Exceptional

14 Jan 2026

Theodore

Great hotel, food was very good and staff is excellent, we highly recommend Gaia hotel!

Leisure Family

10/10

Exceptional

12 Jan 2026

Shahana

The property in on steep land, but transportation is available 24/7 via golf cart and the staff respond quickly. There are many amenities. First, the concierge staff are top notch. Johansy made sure all of our needs were met and she went above and beyond to do so. For example, when we found out the mini bar service was no longer offered, she helped us order snacks and drinks to be delivered from a grocery store to have in our room.

Second, the resort provides its' own guides for the Manuel Antonio National Park. We arranged to have a private tour due to my mobility limitations. We had Clarence Whittaker as our guide, and he was so patient, friendly and helpful, he pushed me in a wheelchair, UPHILL and over gravel and rocks. He was incredible. And of course, he was an excellent, knowledgeable guide. I cannot say enough about him. There is also a free tour of the hotel's own nature reserve, but we didn't go on it.

The food at the restaurant is excellent. The included breakfast is very generous. All the wait staff were friendly and attentive. The view is gorgeous and we watched the sun set from the restaurant and Sky Bar every night. We heard howler monkeys and toucans. The drinks were delicious and not overly sweet like in the US.

Our room was lovely, comfortable and clean and it had nice amenities too, like delicious coffee, a sitting area, an outdoor sitting area and a luxurious shower with multiple nozzles. The housekeeping staff were wonderful and accommodating.

Partner

10/10

Exceptional

15 Dec 2025

Lisa

So happy we chose Gaia! Everything about it was amazing. The staff was truly incredible. Catalina, our concierge, was more than helpful at any hour of the day!

Leisure Partner

10/10

Exceptional

13 Dec 2025

Mohammad

Everything was fantastic about the stay.

Leisure Partner

8/10

Excellent

09 Dec 2025

Laura

It’s a nice property with a good rooftop bar and restaurant. The staff is super nice and friendly. My only gripe is that they try very hard to be upscale that at times becomes too much. For example, the check in process of choosing shampoos and getting the tour is a bit much. They also assign you a concierge that you can message for anything at anytime (or the concierge will message you to see if you need anything), which is nice but also seems like overkill. In general the hotel was great though. Would recommend it.

10/10

Exceptional

07 Dec 2025

john

Wonderful staff and service, big spacious room, and the excellent and beautiful view from their restaurant and cafe bar. From check-in to check-out, the service was amazing. Thank Catalina for helping us book our tour, our restaurant reservations, and all the stuff we needed.

Leisure Family

10/10

Exceptional

04 Dec 2025

Monica

This hotel is a dream come true. The staff if friendly and super accommodating. We will go back here for sure!!!

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Christina

We cannot recommend Gaia highly enough. The hotel was beautifully maintained, the staff was exceptional and we love the mission of supporting the macaws. The birds were breathtaking! We also had monkeys right outside our room on multiple occasions. Rooms were amazing and clean. We will definitely be back !

10/10

Exceptional

01 Dec 2025

Mark

Very nice property with friendly staff. Lots of wildlife right outside your door!

Leisure Family

10/10

Exceptional

30 Nov 2025

Lawrence

Beautiful hotel with a fantastic staff. Great location. Very informative tour about their re-introduction of scarlet macaws to the area. Food and beverages were very good. They were able to book our tour to Manuel Antonio park with their very knowledgeable guide.

Leisure Partner

8/10

Excellent

19 Nov 2025

Ryan

We have stayed at the Gaia two times before. We love it every time. This time it seemed a bit of the mark though. The toilet paper roll was loose and wouldn’t stay up, the shower drain was plugged( they fixed after a day), and the rooftop bar was not open the first couple days we were there. The breakfast was also lit as good as it used to be. Still a good and free breakfast but not what I looked forward to each time. Staff is always very attentive and willing to help any way they can. Our concierge was also in constant contact with any issues and even got us a spa spot on a rainy day even when they said they were full when we called. We stayed in a suite with balcony. This is a plus on rainy days as we sometimes just sat and watched the wildlife from our balcony

Leisure Partner

10/10

Exceptional

19 Nov 2025

Erin

The staff was fantastic! We loved our room and the grounds of the resort! The breakfast was so lovely every morning and getting to and from the resort to go on excursions was very easy!

Business_and_leisure Friends

10/10

Exceptional

16 Nov 2025

nicholas John

Gaia was a beautiful property that we celebrated our honeymoon at. Our loft suite was spacious & clean. The pools and grounds were well kept & luxurious. The staff were kind & attentive. We had Edson as our concierge who was helpful & available in booking excursions, taxi's, & truly was helpful with anything we needed. We booked messages at the spa & a facial because it was so relaxing & refreshing we had to go twice. We loved the breakfast at La Luna daily, the best coffee with the most beautiful view. We would visit again & would recommend.

Leisure Partner

10/10

Exceptional

13 Nov 2025

John

Excellent hotel with great service. Jose Gamboa did a great job helping me throughout my stay. Made the trip more enjoyable.

Leisure Self

10/10

Exceptional

11 Nov 2025

Ann

Five star resort very attentive staff concierge services were outstanding meals were first class truly a great experience

10/10

Exceptional

09 Nov 2025

Ann

We had a wonderful stay here - truly a 5 star experience. The personalized concierge service was amazing. Dining and included breakfast were outstanding.

Leisure Partner

10/10

Exceptional

08 Nov 2025

James

Staff were amazing. You felt very important.

Partner

10/10

Exceptional

04 Nov 2025

Ana Lucia

Outstanding place! Gaia is truly magical — beautifully designed, completely embedded in nature, and offering breathtaking views everywhere you look. What really makes the difference is the service — it’s on another level.

José, Andrés, and the entire team go above and beyond to make you feel special from the moment you arrive. Every detail feels personalized, and their warmth makes the experience unforgettable.

Perfect spot to unwind, reconnect with nature, and feel genuinely cared for.

10/10

Exceptional

21 Oct 2025

Gregory William

My husband and I stayed at Gaia after I found it online, and WOW- the ratings and photos didn’t even come close to preparing us for what awaited. I’ve truly never experienced a hotel like this before.

From the breathtaking views to being surrounded by jungle, national park, and a macaw refuge, Gaia feels like something out of a dream. But what truly sets it apart is the people who run it. Every single staff member is attentive to every detail. It’s as if they anticipate your needs before you even realize them yourself.

Our personal concierge, Catalina, made everything effortless. Alessio, our dinner waiter, and Anthony, who took care of us at breakfast, were equally wonderful, warm, thoughtful, and genuinely kind. Their care isn’t just part of their job, but it’s who they are as people. Because of them, we felt immersed in Costa Rican hospitality and culture in a way that words can’t quite capture.

Catalina helped us plan amazing excursions: a guided tour of Manuel Antonio, a 90 minute couples massage on-site, and a breathtaking waterfalls tour that became one of our favorite memories. With only about 20 guests on the property, everything felt intimate and serene. From the moment we arrived, we were warmly greeted, upgraded to a beautiful room, and made to feel at home right away.

And then there’s La Luna, the on-site restaurant that completely blew us away. After trying several restaurants in the area, this was easily our favorite. Thank you Alessio for all the wonderful

10/10

Exceptional

20 Oct 2025

William Ernesto

Staff was incredibly helpful. La Luna has many tasty options.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Venessa Marie

We just left the hotel and we loved it. All the staff were great but extra thank you to Deiver, our concierge. He made everything very easy from reservations to the National park, shopping, dinning and transportation.
We were very sad to leave and hope to be back soon.

Leisure Partner

10/10

Exceptional

03 Oct 2025

John

Awesome place and staff.

Friends

10/10

Exceptional

27 Sep 2025

Emanuel

Close to the restaurants and “fun stuff”. Staff was incredible. Room was great. Waking up to see macaws right outside the room was a highlight. 10/10 recommend.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Gilberto

Fantastic hotel in the middle of the jungle. Very close to Amazing Manuel Antonio Park.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Tanya

This was a beautiful property. The staff was amazing and overly attentive! I was upgraded to a room with my own pool which was amazing! The room was beautiful. The pool was nice but not as beautiful as it is in the pictures. I like this location and would stay here again.

Leisure Self

10/10

Exceptional

12 Sep 2025

Emily

We had an incredible stay! From the moment we arrived, the staff made us feel welcome and safe. (They go the extra mile by calling you by name anytime you interact with them.)

The rooms were spotless, spacious, and so comfortable, with thoughtful touches like espresso machines and a personalized selection of toiletries. Amenities were top-notch, including the 24-hour golf cart service, a beautiful pool with excellent swim-up bar service, and a relaxing spa experience.

The concierge, Gary, was fantastic—always quick to respond and genuinely helpful.

La Luna was a highlight as well, with delicious food, a wonderful atmosphere, and attentive staff.

The hotel also offers a shuttle to Manuel Antonio National Park, which is such a nice convenience—after driving ourselves this time, we’ll definitely take the van on our next visit.

Truly a memorable experience—we can’t wait to come back!

Leisure Partner

10/10

Exceptional

10 Sep 2025

adam

Love this place

From start to finish our expectations were exceeded! The staff was just amazing and the hotel is as well. We were pretty much the only guests there. We went to their restaurant for dinner and the sushi was some of the best I've ever had! Chicken curry was killer too

Partner

10/10

Exceptional

03 Sep 2025

Vickie Sofia

The service at Gaia Hotel was outstanding. Catalina and the entire team went above and beyond to make sure we felt special and well taken care of. They were attentive to every detail, helping us with booking tours, arranging transport, providing towels and coffee, and even organizing cooking classes.

The views from both the pool and the restaurant were simply breathtaking. The property is tucked away in the jungle yet perched on a mountaintop overlooking the ocean, an incredibly unique and unforgettable setting.

Highly recommend for anyone looking for a one-of-a-kind Costa Rican experience!

Leisure Partner

4/10

Poor

23 Aug 2025

Sheuli

The service could’ve been better. Food options for breakfast were limited and sometimes day-old; quality control was poor. The rooms were smaller than expected and cleanliness was just okay. My friend got sick after eating the food at one point.

Leisure Friends

10/10

Exceptional

22 Aug 2025

Derek

Please do not pass up getting to stay here. Words can describe how they make you feal. Please ask to be paired with concierge Gary. He will make sure you experience the country. The views, food, staff, vibes, comfortable, clean, there were 0 negatives for us to stay here and hope we are blessed enough to go back

Leisure Partner

10/10

Exceptional

06 Aug 2025

Sergio

Beautiful Hotel. Excellent service! Parked and immediately greeted by the host who called a shuttle to take us up to the lobby. On the way we stopped to see a sloth in the trees as well as a pair of macaws. They took our luggage and guided us into the restaurant with amazing views. They had pre prepared cocktails for us, a eucalyptus wet towel, and went over their amenities and services they provide. The room was very spacious, clean, incredibly comfortable .pool was great. We saw about a dozen spider moneys in the trees 20’ from the pool area. Restaurant service was top notch and the food was delicious. Breakfast was 10/10! Highly recommend. I would absolutely go back. They also provide free shuttle service to Manuel Antonio park and the beach every hour of the day

Leisure Partner

10/10

Exceptional

02 Aug 2025

Nicholas

Property is beautiful , Staff are the best !! Absolutely the nicest place i have ever stayed in

Leisure Partner

10/10

Exceptional

08 Jul 2025

Kristin

Upon arrival you’re driven on the golf cart to the top of a rainforest. If you watch carefully you can spot sloths, monkeys, and amazing birds. Our villa was the perfect arrangement for our family and gave us a great place to relax. The master balcony had morning closeup vies if a sweet Scarlet McCaw couple. You could spot monkeys and toucans from the roof terrace. Cabana and dining area on roof were added extra. Staff was super attentive and helpful. Restaurant and especially breakfast was absolutely AMAZING as were the frozen cocktails and lunch and dinner too. Please see my review for La Luna. Pool was fun with midday frozen cocktail treats (mocktails too!). Beds and sheets were perfect for helping us rest. Went in McCaw tour and hike for breathtaking view and hotel arranged for friendly and informative tour guide, Clarence, at the MApark where he helped us photograph wildlife and told us facts and tidbits about the animals. Very enjoyable! Hotel does keep tabs on your arrivals/departures but you soon realize it so they can clean your room and make sure you cone back and don’t go MIA on a hike or tour if you venture on your own. Great stay, relaxing and welcoming. Definitely go back someday!

Leisure Family

8/10

Excellent

04 Jul 2025

Rachel

Gaia was the oasis I needed for a quick getaway! The property was serene, and the service was top notch. Our Concorde, Daniela, went above and beyond to make sure we had an amazing stay! All of the staff were friendly and accommodating. We definitely enjoyed our stay!

Leisure Friends

10/10

Exceptional

18 Jun 2025

Brandon

Excellent stay, love the property. Just want I needed and wanted for my birthday getaway. Staff very nice and accommodating with every step of the way. Highland recommended stay!

Leisure Friends

10/10

Exceptional

10 Jun 2025

Amanda

This place is incredible! Top notch accommodations!

10/10

Exceptional

05 Jun 2025

julie

The property at GAIA hotel was truly a tropical paradise nestled in the rainforest. The views are amazing, the spa relaxing and the rooms were spaced to allow privacy and a relaxing atmosphere. The staff at GAIA is what made our time in Costa Rica a bespoke experience which was so memorable. The onsite restaurant, La Luna, offered delicious meals and the wait staff were very personable and professional. The Scarlet Macaw rehabilitation facility based on the property is another example of how the owner and team at GAIA care deeply about the environment and culture of Costa Rica. Thank you for an amazing experience!!

Partner

10/10

Exceptional

30 May 2025

Aleesa Shawn

Everyone went out of their way to meet our every need.

10/10

Exceptional

30 May 2025

Kelly

By far the best hotel experience I've ever had. Truly luxury! The rooms and property were stunning, my massage was immaculate (thank you Jenny), and the sushi at dinner was the best I've ever had. But the amenities and service are what really set this place apart. All the staff were so attentive and eager to ensure an outstanding experience. In particular, Gary went above and beyond to make sure we got the most out of our stay and made everything as effortless as possible. I think I've been ruined for all other hotels. This is the standard we all deserve!

Leisure Friends

10/10

Exceptional

30 May 2025

Andrew

Service was stupendous. Property was clean and beautiful.

Leisure Partner

10/10

Exceptional

01 May 2025

Thomas

Amazing everything- location, staffing, activities, the resort itself

Leisure Friends

10/10

Exceptional

21 Apr 2025

Michael

Amazing.
Not walkable to anywhere, really, but amazing!
They drove us to the park, happily.
Friendly over the top staff

8/10

Excellent

20 Apr 2025

Daron

The property is beautiful and staff were very accommodating.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Robyn

Gaia is a true luxury hotel! It’s beautiful and the staff is wonderful. The shower is to die for! And the pool is excellent!

Leisure Family

10/10

Exceptional

07 Apr 2025

Lisa

Gorgeous property, felt like luxury in the middle of the jungle. Our room was great - the shower is nice & gives you the option to open the sliding window & look at nature while you shower. We are not usually pool users but we loved the pools at Gaia & used them everyday. The drinks & food were above average & all of the staff were exceptional - patient & kind to us, remembering my husband & I by name. The hotel offers a free tour by the Macaw reserve & through the forest with Clarence - what a lovely guide & experience! The transportation to & from your room is via golf cart - this was no issue but something to be aware of. Overall a wonderful experience - would stay again in a heartbeat.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Brent G

We enjoyed the wildlife preserve surrounding the property.

Leisure Family

10/10

Exceptional

22 Mar 2025

John

Amazing location, property, and service.

Leisure Friends

10/10

Exceptional

19 Mar 2025

Andres

Bo was very welcoming and knowledgeable in the check in process

Leisure Family

10/10

Exceptional

19 Mar 2025

Michael

We really enjoyed our 5 night stay here. The unit was comfortable, and everyone was super friendly. Our stay included breakfasts which had a good variety of different and tasty options. The view from the open air restaurant and the lounge above it are awesome.

Leisure Family

8/10

Excellent

19 Mar 2025

Erin

Nice boutique hotel

Loved the welcome drink & property orientation. On-site food was fine although cocktails were kind of weird. Room was nice - the shower was amazing. Pool was teeny and difficult to walk around (must step across decorative waterfall). Extremely steep paths all around the property - not for anyone with any mobility issues. Really appreciated the shuttle to Manuel Antonio. Staff was friendly.

Partner

10/10

Exceptional

15 Mar 2025

Laura

This was one of the most incredible and beautiful properties i have ever stayed at. It was so private and my family stayed in the 2 BR villa which was like a mini house. The staff was incredibly friendly, you are assigned a concierge to help with everything and it was truly perfect.

Leisure Family

10/10

Exceptional

15 Mar 2025

James

Great property, great staff, Jose was our concierge. He was excellent. Johnny was helpful at the pool and Ricardo did a great job in the restaurant. Staff pointed some amazing animals for us and we saw beautiful views of macaws and sloths. Clarence’s tour of the property was incredible and extremely informative.

10/10

Exceptional

13 Mar 2025

Alexandra

They went out of their way to make sure we were booked into tours that would have otherwise been sold out if we waited. The staff was super friendly, welcoming, informative, service oriented, and we were really made to feel special.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Catherine

The hotel staff were exceedingly accommodating. They went above and beyond. Shuttles to and from beach were timely and made our beach visits seamless. Our evening Macaw tour was incredible! Thank you Gaia!

Leisure Family

10/10

Exceptional

11 Feb 2025

Ellen

The property was beautiful, and the staff made it easy to enjoy the surrounding area, beaches and National Park. The food was delicious and convenient, and I can’t say enough about the quality service and kind people to help with anything.

Leisure Self

10/10

Exceptional

02 Feb 2025

Tara

The property had a lot of stairs, so it would be very difficult for anybody that had a difficult time walking around

Leisure Family

10/10

Exceptional

21 Jan 2025

Christian

Incredible property with excellent traditional options and more. Beach is close but best accessed by car. 4x4 car a must.

Leisure Friends

10/10

Exceptional

20 Dec 2024

Erika

The staff and owner at this property went above and beyond anything I have ever experienced at a hotel. They treated my husband and I like royalty. Our every need was met, we were given a fresh juice drink and warm wash cloth upon arrival. It was amazing, as were the gorgeous surroundings and wildlife .

Leisure Partner

10/10

Exceptional

14 Dec 2024

Barbara

Loved the restaurant, pools and the wildlife right on your doorstep.

Leisure Friends

10/10

Exceptional

10 Dec 2024

Edwin

Beautiful property that combines nature with luxury. The staff were incredible - so friendly and helpful. If you’re able, take advantage of the complimentary nature walk in the property’s reserve.

Leisure Self

10/10

Exceptional

22 Oct 2024

Verified traveler

Great and comfortable stay

Amazing stay. The staff are incredible. They just handle everything with care and attention. The food was terrific and fairly priced for being a 5 star resort. The resort itself is not a huge place but it’s still awesome and I’d highly recommend staying here

Partner

10/10

Exceptional

15 Oct 2024

Darvin

Gaia is a beautiful resort hidden in a rain forest, beautiful landscapes and wildlife inhabit the resort. I would definitely recommend to those adventure and wildlife lovers. The grounds are well kept and the service was BEYOND excellent!

Business Friends

10/10

Exceptional

14 Oct 2024

Guido

Gaia Hotel is a stunning mountain resort that offers breathtaking ocean views and exceptional service. The rooms provide comfort and style, on-site restaurant serves delicious dishes, we ordered the the bbq ribs and eggs benedict. The infinity pool is a cool spot to relax, with panoramic views of the rainforest.

One of the highlights of our stay was the attentive service provided by the staff, particularly by Ada, who ensured that every need was met. Guests are assigned personal concierges, which adds a personalized touch to the experience.

Leisure Partner

10/10

Exceptional

06 Sep 2024

Alphonso

My wife and I stayed a week at GAIA and it was AMAZING! Upon arriving at the property the staff was fantastic. They greeted us by name once we entered the gate and brought us up to reception where we were met with a VIP experience. Alex and Stephanie were beyong accomodating and went above and beyond. They setup all of our activities and made all the necessary accommodations including transportation. They even sent me all the details to make sure I had all the right info. Then they followed up with us to make sure everything went well.
They set us up on a park tour with our guide Clarence who was phenomenal! He was not only informative but tremendously skilled at his job as well. He helped my wife get amazing pictures of the wildlife and was a pleasure to talk to. Clarence as well was our guide for the Macaw tour and we were given a top notch tour once again.
The restaurant staff was superb to say the least. Ricardo, Steven, Adam, Andre, and Steven from Columbia were phenomenal hosts and made us feel like family. The service was second to none. We were made to feel welcome and all our needs were attended to. The food was wonderful and we couldn't of asked for a better experience. Boris the owner would even come greet us at breakfast in the mornings to say hello and make sure we were enjoying our stay.
My wife and I loved this trip to Manuel Antonio and a big reason we did was because of the staff and our stay at Gaia. The property was beautiful and amazing.

Leisure

10/10

Exceptional

26 Aug 2024

Elena

Gaia hotel and the staff are great! I highly recommend this resort.

Leisure Family

10/10

Exceptional

21 Aug 2024

Tejal

Excellent property with nice sunset views and excellent staff.

Leisure Family

10/10

Exceptional

06 Aug 2024

Jon

Amazing

Amazing place! Ranks really high for service in all my travels.

Partner

10/10

Exceptional

07 Jul 2024

Tina

The staff was absolutely amazing. Our personal concierge José was attentive and helpful. The restaurant was delicious, the property was quiet and beautiful. They took care of everything for us -reservations, transportation, recommendations, etc. Everyone knew our names, housekeeping was impeccable. We toured the nature reserve and our guide Clarence was so friendly and knowledgeable. I would never stay anywhere else.

Leisure Family

10/10

Exceptional

03 Jul 2024

Kanika

This is a beautiful property located on a nature reserve. A tour of the reserve is included in the cost of stay and well worth it. Clarence is very knowledgeable and passionate about plants and animals.

Leisure Self

10/10

Exceptional

28 May 2024

Mayrelis

Wonderful

Leisure Partner

10/10

Exceptional

26 May 2024

Rolando

Is the best in the area, the reserve is charming, and we enjoyed the stay

Leisure Partner

10/10

Exceptional

24 May 2024

Rolando

It is a Paradise! Beautiful area

10/10

Exceptional

10 May 2024

Virginia

Beautiful property with some thoughtful considerations. Light dimming and personal concierge. Great view from balcony. Personally, I think some reconsiderations in some of their interior design would be nice. It of course, could be my personal taste. Staff is very friendly

Leisure Partner

8/10

Excellent

08 May 2024

Michael

This hotel is somewhat isolated, but it does provide shuttle service to public beach (which we took advantage of). The food at the dining room was some of the best we had in our 12 days throughout Costa Rica. The check in and check out were efficient. Concierge service was provided via WhatApp and was smooth during our three day stay. The staff was outstanding. The room was dated and apartment like with television in the bedroom instead of the living room. Overall, we had a pleasant stay.

Leisure Partner

10/10

Exceptional

22 Apr 2024

Asif

The hotel was quite beautiful and so were the views. They have a sky lounge to observe the sunset. The Scarlet Macau Conservation was a great hike- saw a sloth anpart from the macaus- and is complimentary. The place is overall dated but otherwise good.

Leisure Partner

10/10

Exceptional

12 Apr 2024

Jason

If you're looking for a quiet, quaint place to stay with amazing customer service, this is the place for you! We spent 4 nights at Gaia and thoroughly enjoyed our room and the staff. We booked a jungle view room and it was exactly what we expected ..clean, quiet and great AC. The next morning, Boris, the owner approached us at breakfast and informed us that he wanted to move us. He moved us to an amazing suite with a rooftop deck overlooking the ocean! Totally unexpected but appreciated! Carlos helped us get to know the place and helped us line up transportation to Tamarindo at the end of our trip and Jimmy made sure we were always fed and had our beverages whether it was morning coffee or evening cocktails. We enjoyed the vegan breakfast each morning as well as a couple of options for dinner. The view of the macaws each evening topped off the view The hotel provided us with transportation to the beach as well as set us up with a trip to the park. Overall, it was an amazing stay and we would do it again! Special thanks to the gentleman who came and saved us from our unexpected guest as well as our pool side bartender who we watched the monkeys with. Apologies for not knowing your names.

Leisure Partner

10/10

Exceptional

06 Apr 2024

Jens

Amazing place!

We had the most amazing experience! Impeccable and genuinely friendly service, good food, and we truly enjoyed the guided tour of their own nature reserve. Special shout out to Alex our concierge and Clarence our tour guide. We hope to be back!!

Friends_and_family Family

10/10

Exceptional

05 Apr 2024

Nila

Excellent service. Michael at front desk was very helpful and welcoming us checking in. He helped us with booking our excursions and transportation.He also went out of his way to let us stay and use property after check out and before our transport van arrived. Food at La Luna was very good. We also met the the owner Boris who was very nice and welcoming.

Leisure Family

10/10

Exceptional

24 Mar 2024

James

A superb hotel set in a beautiful nature reserve with outstanding service throughout, highly recommended

Leisure Partner

10/10

Exceptional

21 Mar 2024

Samah

Great place to stay. Staff very helpful and owner super nice.

Leisure Family

10/10

Exceptional

20 Mar 2024

Bryn

Spent 3 night
Thoroughly enjoyed our stay
The views and wild life were incredible
Macaws flying past as you enjoy your breakfast was highlight
Clarence showed us around on the macaw trail - our old legs managed (just) to get up to the viewing point.
Staff incredible , food incredible -
The beach was also amazing
Would recommend this hotel

Leisure Partner

10/10

Exceptional

11 Mar 2024

David

I liked that it was small and intimate. The concierge, Alex, was professional and helpful every day. All the staff was courteous, professional, and helpful.

Leisure Friends

10/10

Exceptional

03 Mar 2024

Melinda

Staff was wonderful!!! Great food and sunset views! Everyone was very friendly and went out of their way for us!!
Highly recommend!!

Leisure Friends

10/10

Exceptional

02 Mar 2024

Paul

The included nature reserve for macaws, and the area in general that the resort is situated in with all of its biodiversity was a paradise indeed! The staff was super friendly and helpful, and it was clear that we were welcomed and appreciated. Many of the staff quickly learned Our names and addressed us as such. From the welcome fruit drinks when we got there to A, considerate, packed lunch to go, we got many extras. The food was great as the views from the restaurant and the rooftop. Drinks were also very good. We had our own individual concierge who we texted to arrange , a variety of tours which were universally. Awesome! Also, didn’t hurt that the weather was virtually perfect while we were there.

Leisure Partner

10/10

Exceptional

25 Feb 2024

Thomas

Staff was wonderful, food was excellent and the property was beautiful

10/10

Exceptional

21 Feb 2024

Louis

Great hotel and great service.