Name: Staybridge Suites Indianapolis South Greenwood IHG
Address: 1475 American Way, Greenwood, 46143, US

10/10

Exceptional

15 Jul 2026

Brittany

Very large rooms, were nice and clean. Great location, very safe and tucked away by itself next to a business district. Breakfast was great and even had a dinner happy hour with food and drinks

Friends

10/10

Exceptional

14 Jul 2026

Ashley

Staff is extremely friendly and very helpful at answering any questions we had! The rooms were the cleanest rooms I’ve stayed ever for a hotel!! Loved how much space we had in our room/didn’t feel crammed/bumping into each other and the full size fridge/freezer was a bonus for our family to store all our roadtrip food and sink to wash all our cups/bowls etc. My kids loved the pool, us adults enjoyed the fire on the outside patio and relaxing on the couches after a long days drive! Breakfast was by far all of our favorites with great choices to choose from for all ages! Will definitely be staying here again and looking for this hotel to stay in other cities in the future!!!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Elizabeth

Great place to stay!

6/10

Pleasant

05 Jul 2026

Angela

When I checked in I was charged for the room (almost $1000) even though I had already prepaid for my room on Expedia. Staff was not helpful in resolving even smirked laughing about it and said “sorry.” I had to call my bank and get them to release everything the hotel was holding. They also charged me a $75 deposit 3 times so my bank had to release 2 of those also. They claim to be pet friendly but they simply allow pets, there’s no friendly about it. No pet waste cans or bags or anything on the property. After checking in we were looking for a room and a staff member yelled at us couldn’t have pets in the hall and that we were down the wrong hallway and to go to the front desk. My daughter was shaken up after it because of how rude he was.

Hotel is obviously newer and rooms are large which was nice but the staff is a big turnoff and with the many other hotels in the area, I can’t say I’d choose this one again. It wasn’t just one staff member, it was every one we encountered. They didn’t seem to want to be helpful and most times were just in the lobby watching tv.

Pet

10/10

Exceptional

05 Jul 2026

Eduardo

Hotel is literally is bran new .really clean!

Friends

10/10

Exceptional

01 Jul 2026

Lucian

Clean rtom. Great staff. And nice breakfast.

Family

10/10

Exceptional

25 Jun 2026

Emily

This hotel was top-notch. Everything modern, tasty breakfast, and Mr. Patel was very kind and helpful. I would highly recommend this hotel to anyone.

Partner

10/10

Exceptional

25 Jun 2026

Chelsea

Everything was so nice. The staff was very helpful and welcoming. The place was very clean and well.maintained. my son and nephew enjoyed the pool and I had a good workout in their workout center!
They have the lounge firepit area where you can utilize their grills, which is so nice. If we were staying longer than 1 night, we definitely would have taken advantage!

Family_with_children

10/10

Exceptional

15 Jun 2026

Carolyn

So clean and plenty of room for the 3 of us.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Rick

Very very clean. Friendly staff. Newer…should be a 4-5 star!!

Partner

4/10

Poor

05 Jun 2026

Kiranpreet Kristina Kaur

I had to call the receptionist every morning at 5AM as there was constant thumping on the floor above. The receptionist told me, the suite above has 4 kids therefore, thats why the thumping is happening. Well- have 3 kids myself and my youngest being 3, so this caused a chaos for my 3 year old who was awoken at 5am all THREE days of my stay. Not an apology or anything, just a simple \"we are sorry\". And I had to some how sleep through four kids jumping on the suite above.

Family_with_children

10/10

Exceptional

03 Jun 2026

Addison

New property, nice rooms fair pricing.

Friends_and_family Family

8/10

Excellent

31 May 2026

Martha

We stayed one night in a suite and had a pleasant experience overall. The room and hotel were very clean and well maintained. Breakfast was average, but I appreciated the boiled eggs and fresh fruit options. One aspect I did not like was the check-in process: guests are asked to review and confirm their personal information on a screen that is visible to people standing behind them, which felt like a privacy concern. Overall, it was a comfortable stay.

Family_with_children

10/10

Exceptional

30 May 2026

Lisa

Seemed like a newer hotel everything clean and fresh. If I had any complaint it would be the pillows. Sometimes I think I need to travel with my own. Breakfast was good both mornings. Will use again.

Family_with_children

10/10

Exceptional

29 May 2026

somavinn

The best hotel my family of 5 have been to. The room was well laid out. Breakfast was satisfying. Staff was very hospitable. I could not ask for anything more. Looking forward to making more reservations with this hotel chain.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Allen

The room was nice. Clean. Stocked with everything we needed. Staff was friendly and greeted us constantly. Internet worked on my ps5 which is a plus.

Family_with_children

6/10

Pleasant

10 May 2026

Mary

Very noisy resulting in poor sleep.

10/10

Exceptional

10 May 2026

Sandy

Great place to stay nice staff very clean

Friends

4/10

Poor

04 May 2026

Jennifer

My weekend stay at the Best Western wasn't pleasant. The greeting/check-in staff was prompt, kind and helpful. The hotel had debris(food messes, trash overfilling cans outside and in the hotel) throughout the building in the hallways. The room had food crumbs, dirt and hair on the floors in the bathroom. The carpet looked unvacuumed throughout the entire property, We had two towels in the room for the entire weekend for 2 adult guests, the staff did provide more. The property was overrun by teenage boys running, and playing hide n seek, yelling, throwing candy nerd gummy balls. Meanwhile the cleaning staff was on the floor, in the hallways while this was happening saying nothing. The front desk clerk was no help when I asked her how long the disruption would be tolerated so I could set my bedtime expectations accurately but It did stop by bedtime. I didn't eat the breakfast, quite frankly because I was worried I would get sick if the staff didn't wash their hands. Bed and pillows were clean but uncomfortable. I will not be staying again.

Partner

10/10

Exceptional

03 May 2026

Miela

Super nice , the hotel was very clean . My room was spacious clean ans just perfect

Partner

10/10

Exceptional

03 May 2026

Adam

Very modern, clean and well appointed hotel. Rooms were nicely decorated with plenty of space. Staff were friendly and accommodating. A well-maintained high-level property for this hotel class.

10/10

Exceptional

27 Apr 2026

Rikki

Room was very clean and had everything we could possibly need.

10/10

Exceptional

22 Apr 2026

Amanda

Incredibly clean, comforting, and safe place to stay. 10/10 recommend this place to stay.

Self

2/10

Poor

20 Apr 2026

James

Started strong, ended rough.

Check-in was smooth and the property was clean and well-kept — genuinely looked like a nice place to stay. Unfortunately, the night went downhill fast.

A large outdoor party was going on directly outside our room on the patio, right next to the breakfast area. Before 10pm, fine. After that, not so much. Music was blasting on and off until 2am, kids were running the hallways yelling and knocking on doors past 11pm, and cars were pulling in all night like non-guests were showing up to join the party.

I called the front desk around midnight. The person who answered seemed completely unaware of what was happening — which is hard to believe since the party was literally outside the lobby windows. They said they'd ask the group to keep it down. Nothing changed.

Total sleep: about 3 hours. I drove from Illinois to North Carolina and this is not what I needed.

I get that things happen, but management needs to be present and actually handle situations like this. If you're considering this hotel, just know that a packed parking lot at night might not mean what you think it means.

8/10

Excellent

19 Apr 2026

Anthony

Bed was ok a new hotel due to pillows I woke up with a kink in my neck. Pool was normal and bread was a normal continental breakfast from a hotel.

Family_with_children

10/10

Exceptional

19 Apr 2026

Derricka

Will always be my go to place to stay when visiting the area

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Roger

The room was impressively spacious, giving plenty of room to relax without feeling cramped. It was also very clean and well-maintained, which made the stay even more comfortable. One of the highlights was the window view—absolutely amazing, with beautiful scenery that made both mornings and evenings especially enjoyable.

Self

10/10

Exceptional

13 Apr 2026

Christopher T.

Very nice.

Self

8/10

Excellent

07 Apr 2026

anne

Spacious one bedroom suite very clean. Great patio and lobby area with free breakfast. Friendly staff only issue was with TV due to poor satellite service

Family

10/10

Exceptional

03 Apr 2026

Alyssa

Clean room, friendly staff, breakfast was mediocre.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Amanda

Everything was great. Check in was easy and fast and the gentleman working the desk was SO nice. Rooms were very clean and loved the kitchen option. We didn’t get a chance to check out the pool unfortunately. Breakfast was good, but I was shocked to see the trash piled up literally the whole time it was open. The trash for breakfast was located in the open of the lobby and I’ll be honest, had I seen that upon checking in, my first impression would not have been so grand. But since everything was so great up until that point, I could look past it as maybe they were short staffed that day? We would choose this hotel again and already recommended it to another family!

Family_with_children

10/10

Exceptional

20 Mar 2026

Spenser

Yep

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Suzanne

New property. Very nice.

Family

10/10

Exceptional

16 Mar 2026

Jamice

The room was excellent. Very clean and accommodating. The hotel furniture was clean and modern. Absolutely no complaints. We will definitely stay at this location if ever in the area.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Sarah

Nice and new hotel. Parking was an issue due to snow piles.

8/10

Excellent

07 Mar 2026

Jamie

The front desk lady was overwhelmed. Our payment to the hotel went through hotels.com. My wife forgot her credit card and was told she could use Apple Pay. My wife asked for assistance but was rudely instructed by the front desk attendant to get out of line and figure it out. My wife had our 4 young children with her and needed assistance. It was apparent that the lady was only interested in getting people checked in.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Deborah

Parking was good, how can you beat free laundry service! The staff was very nice and accommodating except for the general manager in which anywhere they think they know it all and are not the person dealing with the public it was the every day staff that was great! The other thing that made the stay unpleasant was the kids who have no parents teaching them how to act in public, taking all the food at breakfast , acting like they were the only ones in the pool and the parents saying they are boys no they are rude!

Family_with_children

8/10

Excellent

03 Mar 2026

Linda

Good place to stay.

Self

10/10

Exceptional

28 Feb 2026

Billie

Loved it all

Partner

10/10

Exceptional

24 Feb 2026

Maria

Clean, good staff

10/10

Exceptional

24 Feb 2026

Derricka

Room was clean and very spacious. I ended up in a King suite versus the 2 queen bed suite that i reserved but was ok with that especially after initially being put in a studio suite which was not at all what i reserved. But overall it was quiet, the staff immediately corrected the mistake which i appreciated. Breakfast option was nice.

Partner

10/10

Exceptional

22 Feb 2026

Paul

Clean room and building.

Family

10/10

Exceptional

10 Feb 2026

Merissa

The stay was great!

10/10

Exceptional

04 Feb 2026

Jose

New place. Great amenities and breakfast

Leisure Family

10/10

Exceptional

03 Feb 2026

Ashley

I am OCD about every thing and deciding on where to stay is a whole chore! I have now added this location to my list of places that eased and exceeded all of my expectations! Very clean and no issues. Didnt really interact with staff as we checked in late, and there wasnt much interaction when we checked out. Told them room number and turned innkeys and they thanked us.

Friends_and_family Family

8/10

Excellent

02 Feb 2026

Kristin

Clean, great staff, canteen area with many snack choices. Pillows too flat unless you use 2 and with 2, your neck is at a weird angle if you're a side sleeper. Heat was noisy whenever it kicked in. So noisy that it kept waking me. This was room 105. Bed was a little too soft, but pretty comfy even so. Duvet cover weight was perfect and I appreciated having a top sheet. Breakfast pastry type options were very limited.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Ashley

Very clean!

Leisure

10/10

Exceptional

01 Feb 2026

Kerry

This place was great. Very clean, new, and friendly staff.

10/10

Exceptional

21 Jan 2026

Tracy

Hotel was clean and breakfast was great!

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Kylee

Brand new hotel! Excellent stay. We loved the free laundry machines, the daily breakfast, and how clean everything is. Perfect for families. We will visit again!!

Friends_and_family Family