Name: Holiday Inn Indianapolis Downtown by IHG
Address: 515 S West Street, Indianapolis, 46225, US

10/10

Exceptional

22 Jul 2026

Barry

Clean room. Fresh towels daily. Parking in self part is $25/day.

10/10

Exceptional

22 Jul 2026

Marley

parking was $25 nightly!

4/10

Poor

22 Jul 2026

Katie

We arrived an hour after our check in and were given our room keys, when we got to our room, the beds were not made and carpet was dirty. 2 hours past our check out time we had clean sheets. Pictures also showed a hot tub, clearly an old picture because we found it filled with concrete. Breakfast was also a crazy deal, we got down there around 9:20 and just about everything was gone and they were not refilling even though breakfast didn’t end until 10. I have to say we will pick a different place to stay next time we are in Indy.

2/10

Poor

22 Jul 2026

Leah

On a good note, the front of house staff was very professional, and quick.

The facility was rundown and did not feel or smell clean. The hallways and elevators were so hot! The worst part was my room... it was not clean, the shower had hair in it unfolded towels and the shower curtain was filthy, green snot and soap scum (I hope it was soap) on it. The shower head leaked down the wall while in use, and it was obvious there was a leak when it was not in use, wall swollen and discolored.

4/10

Poor

20 Jul 2026

Rebecca

Parking was convenient. The room was a decent size. It was a great view of Lucas Oil. It would have been better if the windows were clean. The bathroom was filthy.

Partner

10/10

Exceptional

20 Jul 2026

Anthony

Hotel was very clean, and felt safe. Reasonable parking for $25 per night in garage next door. Super easy walk to and from Everwise Amphitheater and Gainbridge Fieldhouse. Directly next door to Lucas Oil Stadium. Great price for location. Would definitely use again when in Indianapolis.

Self

10/10

Exceptional

20 Jul 2026

April

Everything was nice and clean!

Self

4/10

Poor

18 Jul 2026

Joshua

I was very disappointed to find that the $25/night parking fee is MANDATORY, even if you only use the parking lot and not the parking garage. The parking lot is typical, but this hotel seems to want to capitalize by stating all downtown parking in Indianapolis requires payment. Despite making the cusomer pay $25/night for parking, they still charge $10 for their breakfast bar, which is also overpriced. No guest is going to eat even $5 worth of food from the breakfast bar, which had dry cereal, boiled eggs, fruit, yogurt, biscuits and gravy. There were NO scrambled eggs, pancakes or waffles or even hot cereal available. My stay came out to $222/night for a single room. Also, the body wash dispenser in the shower was empty. I did notify the front desk that it needed refilled, but they never refilled the dispenser. NOT WORTH THE COST. I will stay away from Holiday Inn from now on.

Self

10/10

Exceptional

13 Jul 2026

Juan

Personal muy atento y solucionando las necesidades que teníamos ,,, gracias

Family

4/10

Poor

03 Jul 2026

Ahmed

Outdated
Old
Needs major renovation

Family_with_children

10/10

Exceptional

21 Jun 2026

Sreenivasarao

Nice place

6/10

Pleasant

21 Jun 2026

Carl

Very sketchy check in. Two rooms booked, confirmation number received, payment taken, all by third party Hotels dot com.
Upon arrival at check in, only one room shows as reserved in our name.
The front desk clerk can not find our other booking, and cannot explain why, (third party to blame presumably), desk cant help in these issues and that's a valid a reason to avoid third party booking.
The clerk cannot provide another room, even if we pay for it, as the hotel is fully occupied. Convention in town, more later.
So the solution they offer is to switch us to a room with a pullout couch for the second party in our group. Mind you we are two adult men traveling for work. So now we have to toss a coin for the couch/bed? And have to deal with eachother snoring and sharing a bathroom, night time dress code, etc? Not cool at our stage in life.
But it is what it is?
So now I'm on chat with expedia, complaining about expedias shortcoming. They of course communicate with the hotel. Who suddenly has our second booking available? Great! Relieved! But who and how messed this up? We don't know? Why didn't the front desk clerk have a room available when we clearly were let down and willing to pay another booking? I will never know, all parties blamed each other and never came clean. Fixed in the end yes. But lack of knowledge and communication at the desk is just as bad as expedia.
About that convention in town? Medical Grad students. Terrible bunch. Overran the town.

Business

10/10

Exceptional

18 Jun 2026

Sara

Perfect hotel for a concert at Lucas Oil Stadium. Our rooms were very clean, large, had a coffee pot, fridge, and microwave.

8/10

Excellent

14 Jun 2026

Brandi

The staff was absolutely wonderful ans room was very clean and comfortable. Located 5 min from Lucas Oil which is very nice to not have to drive thru traffic for the event plus nice if you have an adult beverage and can safely walk back to the hotel.

Downside to this hotel is the fact they do not let you know in advance you must pay additional $25 to park since Holiday Inn doesnt own the parking lots which truly would be better if they just factored it into their pricing. Paying over $200 for a room and have parking added just is tacky on the business end.

Also one more thing the hotel actually can control is wanting to add more to bill for what normal hotels call complimentary breakfast like fruit and / or bagels. I understand charging for room service but not something simple like examples mentioned.

Could not ask for better staffing and check in. People working there are for sure great!

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Lolita

I needed to use the computer, I was there for business it was not working. That should have not been a issue. There was no Kleenex in the bathroom. The refrigerator was frozen with ice so i could not use it. Parking should have been free, i thought it was but i was wrong.

Business

10/10

Exceptional

05 Jun 2026

Eric

Overall great experience staying at your establishment!

Friends

10/10

Exceptional

03 Jun 2026

belinda

We were very pleased with the entire stay. Pool open until 11, bar and restaurant on site. Coffee and tea available- free in lobby- and loved the lemon water. Location was close to a couple of bars and restaurants. One block or less. Gas station right across the street. All staff was very accommodating. Would definatly stay ther again.

Friends

10/10

Exceptional

01 Jun 2026

Lindsay

The staff SHINES here wow - I normally dont write reviews but truly they were so cuteous and professional and kind (and made me laugh even!!). I was just insanely impressed by them. I used the gym everyday and had it to myself which was lovely and everything felt clean. I ran out of hand soap and they replaced it in 3 minutes. So fast! The breakfast is actually pretty good too! Love that they have lemon water in the lobby.

Self

4/10

Poor

31 May 2026

E

Not very clean, signs of pests, and lobby smelled of TBC vape. We were moved to a new room due to bugs. Clerk acknowledged they had and issues, they suggested we could buy our own bug spray down the street. The breakfast and parking was not included in price, reviews are deceptive. On the brightside the beds were comfortable and the place is walking distance to convention center, L. field, and mall.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Joe

Great location, exceptional staff.
Clean and comfortable rooms.
Love staying here when in Indianapolis.

Partner

6/10

Pleasant

25 May 2026

Frank Robert

We booked the hotel for the Indy 500 weekend and rates were higher than a 5 star hotel. But ok, race weekend. Check in was rough. We asked some simple questions about restaurants and the local area, and the staff could not help us. We had breakfast included yet nobody asked anyone for a voucher or proof of who prepaid on race morning. Toaster was not really working so we moved on from toasting to already cooked food. People were frustrated. They had a little area with snacks and drinks to buy but I guess they didnt realize they'd need more for race weekend so they ran out of water. I took a shower and was pretty surprised that there wasn't a hairdryer. My husband went to front desk and asked for one and the response was that they all \"disappeared.\" Huh? They only have a small number of them and if you dont get one, you are out of luck. I walked out with a wet head of hair for two days. Perfect location to pick up the shuttle to the race, but outside of that, not near downtown. Across from gas station so noisy. I woke up in the middle of the night to a flashing light. It was the outside hotel light going on and off for about an hour. The bathroom was clean and the bed was comfortable. If the rate was $150/night, it probably wouldn't have annoyed us as much as it did. We will not be back.

Partner

10/10

Exceptional

22 May 2026

Emily

It was a great place for being so close to downtown

Friends_and_family Family

4/10

Poor

19 May 2026

Jan

There is NO HOT TUB here. The photo is old. They have filled it in with concrete and have a cheap patio set on top of it. I selected this hotel for the hot tub.
My room had vinyl base falling off and had some hair on the floor. Scum in the tub.
Breakfast says they charge $8.99 but no one ever gave me a check to pay.
Their \"Sports Bar\" I think has four tables-overflow area for breakfast.
Needs a good clean and finish refreshes. Check in and out were easy.

Self

6/10

Pleasant

17 May 2026

Melissa

The room and property were very clean. The room had some issues with the ceiling and a leaking sink. The bed was comfortable. It has a nice lobby and lounge area. The pool is small but clean and the workout room was nice. The staff was very helpful and polite. The breakfast was sufficient but only had one poor lady trying to keep up with feeding all of the guests in a crowded weekend.

Family_with_children

2/10

Poor

12 May 2026

Betricka

bathroom sink clogged up no one came to fix it. staff was extremely rude

Family_with_children

6/10

Pleasant

12 May 2026

Holly

Hotel room was just ok, average place to lay your head. I would caution anyone that is staying here during a busy time like a sold out concert or event...check in time is listed as 3pm but be prepared not to get a room until about 4:30 due to hotel staffing shortages. There was lobby completely packed and rooms were not ready.

6/10

Pleasant

11 May 2026

Tony

Good location, not many places to eat around there, my key card had to get reset probably like I don’t know four times, I’ve said that 1000 hotels never had so many problems have a key card but all in all decent places to stay for a concert happening around the corner

8/10

Excellent

11 May 2026

Mary

Check in was kind of a hot mess due to the number of check-outs they had from the prior night and the number checking in due to the Morgan Wallen concerts. While it was not ideal, the front desk staff handled everything well and remained professional when some customers were very rude to them. Our room was clean and ready when I finally made it up to check in. We didn't realize you had to pay for breakfast so that kind of was a disappointment, but overall we had a good stay and would stay again if we returned for an event at Lucas Oil Stadium.

Friends_and_family Friends

2/10

Poor

10 May 2026

Jillian

Terrible. We ended up getting a cancellation Fter waiting for 3 hours for a clean room. Concert weekend and we had to get ready in the lobby and public bathroom.

Friends

6/10

Pleasant

29 Apr 2026

Dave

For what I paid a night to stay there my toilet paper should not be sitting on the bathroom counter because the holder for it is broken. Also, every time my husband or I would roll over you could hear the springs in the bed squeak!! We woke each other up all night just by rolling over in the loud bed! I have stayed in many hotels and never had a noisy bed.

10/10

Exceptional

25 Apr 2026

Andrew

Breakfast was fast and convenient each morning. Clean rooms. Nice staff. Location that is close to everything.

Friends

10/10

Exceptional

24 Apr 2026

Chad John

Property was very clean and rooms well maintained. Staff was friendly and helpful

Friends

10/10

Exceptional

16 Apr 2026

Andrew

Great Hotel!

Self

10/10

Exceptional

15 Apr 2026

Elizabeth

I didn't really like the breakfast but other than that the bed was comfy, hotel was clean and staff was friendly

Self

10/10

Exceptional

03 Apr 2026

Aaron

Everything was great! Thank you!

4/10

Poor

01 Apr 2026

Alison

Old and dated. Breakfast is ok. The security latch

8/10

Excellent

30 Mar 2026

Thomas

Rooms was cleaned well each day

Family_with_children

10/10

Exceptional

22 Mar 2026

Shannon

The staff was super nice and we forgot our daughter’s competition Leo for gymnastics and they were very helpful and allowed another family to come pick it up as we were very far away and almost back to Ohio.

Leisure Family

8/10

Excellent

17 Mar 2026

LaQueena Sade

No water due to maintenance, otherwise no problems 😊

6/10

Pleasant

17 Mar 2026

Stephen

Yes - I was able to hook on to the wi-fi easily

4/10

Poor

17 Mar 2026

Jessica

Pictures are old and the hotel itself is looking rundown. No hot tub and the pool water was freezing. There was never any towels in the pool area. Breakfast should be complimentary. Staff was super friendly.

2/10

Poor

16 Mar 2026

Christel

I will never stay at this establishment again. The bathroom wasn’t properly cleaned. There was hair in the shower and soap scum on the bathroom walls. In addition the next morning I get up to get ready to take a shower for check out and there wasn’t any water smh

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Brenda

The facilities great

Self

2/10

Poor

04 Mar 2026

Caliph

The gym equipment is old. The weight amounts are rubbed off. The treadmills are broken. I did not use the pool

Business

10/10

Exceptional

02 Mar 2026

Guy

Nice visit

10/10

Exceptional

01 Mar 2026

Walter

Everything was great!!

10/10

Exceptional

28 Feb 2026

michael

Yes I give them 5star

2/10

Poor

26 Feb 2026

Anthony

Pipe burst, no hot water. Hotel will not refund you if you book through 3rd party. Hotels.com has been little help. Still haven’t gotten a refund at all!

8/10

Excellent

26 Feb 2026

Hillary

Staff was friendly.

Friends

2/10

Poor

25 Feb 2026

Joseph

Let me share our experience. We were awakened by the fire alarm sounding at 4:00am. I contacted the front desk to inquire about the nature of the disturbance and whether evacuation was necessary. The representative stated that it was not necessary, explaining that a water pipe had burst in the boiler room. My wife and I were perplexed by the situation. After a brief wait, the fire department arrived. Unfortunately, the hotel failed to provide any updates or communication regarding the status of the situation or what actions we should take. There was no reassurance that the situation was under control. This lack of communication is unacceptable and reflects poorly on the hotel's business practices. Upon waking at 7:00am, we discovered that the water supply had been shut off. As a result, we were unable to brush our teeth or shower. Despite the inconvenience, the hotel failed to provide any notification or alternative arrangements. I contacted the front desk to request bottled water for personal hygiene and was informed that we would need to collect it ourselves. Given the circumstances and the fact that we paid over $200 for a single night, I expected the hotel to demonstrate a greater sense of responsibility towards its guests. Instead, we were left feeling neglected and frustrated. Upon checking out, I requested a complimentary discount due to the disturbed sleep and lack of amenities. The front desk representative stated that she was unable to accommodate this request, citi

Partner

2/10

Poor

25 Feb 2026

Robert

The staff was great! The hotel had a flood. Some pipe broke on the roof and flooded throughout the whole hotel at 4 AM. I had to pack my bags and leave with nowhere to go.

6/10

Pleasant

23 Feb 2026

Crystal

Cleaning service more available

8/10

Excellent

21 Feb 2026

Tana

No jacuzzi, was very disappointed

Friends

4/10

Poor

18 Feb 2026

Tomisha

The room was dirty, there was a booger on the shower curtain. The floor in the bathroom was dirty, the door barely latched, the elevator was even pretty nasty…

Partner

2/10

Poor

15 Feb 2026

Dynesha

The staff left me out in the cold for over 40 minutes and I missed a job.

6/10

Pleasant

14 Feb 2026

Jasmine

Says they have a hot tub and heated pool on website. They do have a pool. But it’s not heated. And no hot tub. Looks like it had been filled in. The room was clean- ish. It was clean enough to sleep in but lots of stains on walls. Would stay again if I had no other options. But they’re are many options in Indy so I won’t

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Christina

Only 1 wash cloth in room for 3 people

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Haley

Yes

10/10

Exceptional

06 Feb 2026

Bernard

Friendly front desk and breakfast staff. Good food

10/10

Exceptional

05 Feb 2026

Nick

Super easy check in, friendly staff, clean room, cozy beds, no hidden costs, and they let me check out a day early without penalties.

Business Self

10/10

Exceptional

04 Feb 2026

LAURA

good location and clean

Business Self

6/10

Pleasant

01 Feb 2026

Christopher

We couldn’t check in until an hour after our check in time of 3pm. The room was still being cleaned.
No pool towels, we were told to use the towels in our room.
Woman at front desk was very nice. Parking was easy.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Autumn

The staff was great, the hotel was clean but it needed updates. Cosmetic wise it needed some overall fixes. Our hotel room door was crooked and difficult to latch the door. Cracks in doors and ceilings. We had a chick of the ceiling in our bathroom missing.

10/10

Exceptional

30 Jan 2026

Mikhail

Great

10/10

Exceptional

15 Jan 2026

DONALD

The bar staff was fun, the food looked good that was going out.
Super clean rooms, comfortable beds.
Will stay again!

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Katie

The hotel and staff were nice

Partner

8/10

Excellent

08 Jan 2026

Gavin

Everything was great except how EXPEDIA charged me wrong. And then the front desk staff had to call and have it fixed, fight to do so because they had a small clerical error. Once said clerical error was resolved, it was still some ammount of work to adjust the charges on my virtual debit card (while I'm waiting on a physical copy in the mail) to adjust correctly for local taxes. Not my nor the hotels fault, charge according to local and state taxes for your charges; do your tax research. Don't let other customers go to alternative websites and lose their business because of neglect on your servers to charge your guests correctly, I implore you.

Business_and_leisure Partner

6/10

Pleasant

06 Jan 2026

Gerald

Did not have breakfast during my stay

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

anthony

Great staff , I got sick on my last day and had to check out at 11am . I spoke to staff and they let me stay 4 more hours I really appreciated that

Leisure Partner

10/10

Exceptional

01 Jan 2026

Octavian

.

8/10

Excellent

30 Dec 2025

Thomas

It was good

Self

10/10

Exceptional

30 Dec 2025

Jeremy

There was no real
Coffee

10/10

Exceptional

30 Dec 2025

Deanna

Beautiful room..zero complaints.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Steven

Yes

Leisure Partner

10/10

Exceptional

29 Dec 2025

Kenneth

The room, and the whole place was spotless!! The hotel staff, from the front desk to the ladies putting out breakfast was amazing.

Leisure Partner

2/10

Poor

28 Dec 2025

Jason

They gave our king bed room to someone else. Gave us a downgrade to double Queen. Gave us room 317 to go to the room to find out was already occupied. Then assigned us to 524 an at 630am someone tried to enter our room work a working room key. Lucky we had the door latch locked. Will not stay there ever again and will tell everyone we know to never stay at a Holiday Inn.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Juan

Excellent and courteous staff!!!

Leisure Family

10/10

Exceptional

27 Dec 2025

Daquana

Everything was great except parking I wasn't aware I would be charged for parking

2/10

Poor

24 Dec 2025

Baudelia

The freshness of the food was questionable and constantly had to be asking for utensils and plates. Not many options available. Stayed for 4 days and they had the same food and the staff in charge of it weren’t very helpful at all.
I don’t think I’ll stay at this hotel again.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Jwann

Staff was great

Self

10/10

Exceptional

23 Dec 2025

sara

Went to Lucas oil and this property was right across the street! Friendly staff, decent hot breakfast!

Leisure Family

2/10

Poor

14 Dec 2025

Jason

Heater didn't work. Staff was not helpful. Room was dirty.

Business

8/10

Excellent

10 Dec 2025

Jesus

The room was spacious and well maintained.
The food and drinks at the bar were really good. We stayed ther for one night only, we were able to walk to the beautiful river walk.

Leisure Partner

8/10

Excellent

10 Dec 2025

Maureen

Everything great except little front desk coverage

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Maresa

Got home today from a two-day stay at the Holiday Inn Indianapolis Downtown. Our room was a 2 queen standard room, and it was very clean and spacious, perfect for the four of us. I called ahead to ask a few questions and advise we would arrive after midnight, and the staff was friendly and helpful. The breakfast buffet had a variety of items, and the staff in the breakfast area was hustling to keep the food refreshed the tables cleaned. We were in town for an event at Lucas Oil Stadium, and not only was the stadium a quick walk from the hotel, but we were surprised with a great view of the stadium from our room. Great stay---would definitely return.

Leisure Family

10/10

Exceptional

07 Dec 2025

Keith

Employees were super helpful

2/10

Poor

01 Dec 2025

CHRIS

Hair in shower light didnt work

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

William

There was a young lady who was dealing with a leg injury, I can't for. The life of me remember her name, but she was the absolute sweetest human I've ever met. She took care of me efficiently and quickly and we even had a conversation about how my and her son's birthdays were close to each other. Everything was top notch.

Business_and_leisure Self

8/10

Excellent

30 Nov 2025

Rachel

Very convenient going to the colts game. The pool was very cold and was too cold for even the kids.

Leisure Family

10/10

Exceptional

30 Nov 2025

Sonia

Clean friendly staff

Family

10/10

Exceptional

29 Nov 2025

Brian

Very clean very nice hotel right across the street from the stadium

Leisure Self

2/10

Poor

29 Nov 2025

Corey

Site said parking was free and there was a hot tub and that check in they informed me that I had to pay for parking and there is no hot tub very disappointed

Leisure Partner

10/10

Exceptional

28 Nov 2025

Amanda

Staff was friendly, there was a hot chocolate bar for the holidays.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Maria

I thought breakfast was included in my accommodation but I found out it cost me $9.50 extra.
Room was clean and I liked the idea that it is close to the Convention Center.
Housekeeper on my floor (5th) on Thursday was a little loud while talking on the phone. Not a good impression.

Business Self

2/10

Poor

24 Nov 2025

Anna

Expedia botched the reservation placing me at a room for people with special needs across from the elevators. Large noisy group of teenagers on my floor partying through the night. Indifferent and lazy hotel staff. Horrid breakfast and location of the hotel. Possibly the worst stay I had in a while.

Business Self

6/10

Pleasant

22 Nov 2025

Danielle

The toilet wasn’t working when we got the room and sheets were kinda stained. It was decent but not great

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Paul

Yes