Name: Omni Severin Hotel
Address: 40 West Jackson Place, Indianapolis, 46225, US

10/10

Exceptional

22 Jul 2026

Jeannine

Beautiful old hotel with a staff that provided wonderful customer service throughout the hotel. We had an excellent experience and would stay again. Great location, two blocks from Gainbridge .

Partner

6/10

Pleasant

22 Jul 2026

Tracy

Comfortable bed,room decor beautiful,most of the staff was helpful. Waiting 65 minutes to get into my room is ridiculous.

Partner

8/10

Excellent

22 Jul 2026

John

Room was very nice, Ac unit cooled the room, but loud. Only 1 elevator worked during busy weekend. Overall staff very helpful and professional, hotel is accommodating, centrally located, a lot of construction in the immediate area. Valet is $67 a night.

Friends

8/10

Excellent

21 Jul 2026

James

The $125 pet fee is greedy.
Should be $50.

10/10

Exceptional

21 Jul 2026

Lindsay

Perfect location for Fever and Colts games

Friends

10/10

Exceptional

21 Jul 2026

Melody

We had the king suite, since we had three adults. It was wonderful. It had two separate rooms and was very clean with lots of \"extras\" like robes, refrigerator, microwave, extra bedding, a really nice shower, two TVs, etc. The staff was excellent and very attentive to guests. We never heard anyone in the hallway or around us. The hotel was crowded, but the rooms were well insulated and kept noise in the hotel to a minimum. We did hear some outside noise because there was construction going on, but we all slept well. The bed was very comfortable. We came for two Fever games and it was an easy walk. Took about five minutes tops.
Two things to know: Parking at a hotel in downtown Indy close to Gainbridge Fieldhouse is expensive. Omni charged $68 a day for parking. But, they told us that the garage around the corner (close) was much cheaper. We parked there for $30 a day.
Second, there is no free breakfast even though they have a small restaurant area where you can get food. I don't think the website made this clear.

Family

10/10

Exceptional

21 Jul 2026

Teshan

An iconic building with a beautiful view. The staff are friendly, welcoming, and highly professional

Partner

10/10

Exceptional

20 Jul 2026

Brenda

.2 miles from Gainbridge. Perfect location. Nice hotel. Lots of amenities.

Partner

2/10

Poor

20 Jul 2026

James

Bartender charged drinks to my room when I gave him cash! Never signed anything and when I checked out the lady at front desk said I had a zero balance on room. 2-3 days later they charge my card for the drinks that I paid cash for. When I called and talked to guest relations Jessica was super rude plus on hold for more than 15 minutes! I will never stay here again plus how do you charge me for something I paid cash for and never signed anything? Also still waiting to get refunded for the drinks I was charged twice for. I even gave the bartender a generous tip as it was only a few drinks. Three exactly and was $46.30.. BE BETTER DO BETTER OMNI!!!!

Self

2/10

Poor

20 Jul 2026

Sean

I’m having my wife write to the hotel because it was our anniversary and I picked your hotel because it was one of the better ones and it was my worst hotel stay ever.
Pool was not heated the ice machine didn’t work on my floor , the lamp in my room was already chipped and broken the light in hallway was falling off roof, there were homeless outside of the building sleeping and smoking literally right outside I’d really appreciate a couple nights in the house at a different location or a full refund please

Partner

10/10

Exceptional

20 Jul 2026

YOLANDA

Very clean hotel and professional staff. Will be back

Self

10/10

Exceptional

20 Jul 2026

Mark

Very nice hotel and room for what we paid. Bed and pillows were very comfortable. Super nice. Close to everything including dining and all the sporting venues. We were there for a concert, and ate a local restaurant in walking distance. We got a free drink at the bar for joining Omni Rewards. Would definitely stay there again.

Partner

10/10

Exceptional

20 Jul 2026

MaryBeth

Maddie at the front desk was amazing. She made it a point to speak with us, whether just saying hi or asking how the game was. She made us feel very welcomed. Also Andrew from valet was wonderful. Only valet worker I seen running around trying to assist everyone he could. A few others just took their time and weren’t very welcoming. Andrew not only assisted with the vehicles, but was hustling around opening doors for all the guest, smiling and telling everyone to have a great day. Great staff!

Partner

8/10

Excellent

20 Jul 2026

EToy

I liked how clean the property was and the staff was very helpful. I didn’t like the small bathroom and the toilet was situated very awkward toward the wall. I didn’t have anywhere to place my amnesties in the bathroom . I would stay again but I guess would ask for a larger room

Partner

10/10

Exceptional

19 Jul 2026

Jennifer

We had an awesome stay at this hotel! Clean rooms that are very well cared for by the excellent housekeeping staff. The only problem was that one of the elevators was out of service so it took a few extra minutes to get up to our room. We were there to watch the Indiana Fever games as were many of the guests! We had a ball and really appreciate the hospitality!

Friends

10/10

Exceptional

19 Jul 2026

Tony

Very nice staff. Room small but clean and comfortable. Close to all the restaurants and stadiums.

10/10

Exceptional

19 Jul 2026

Janet

The restaurant is very expensive.
The room was well designed and well furnished. Great beds and big clean bathroom.
I was not advised about a $75.00 per day hold on my credit card and had to call about that after I got home. I was told it will be refunded within 5 days.
Hotel is very well located to walk to most sporting events and in the middle of several bars and restaurants.

Family

10/10

Exceptional

19 Jul 2026

Joyce

All good!

Family

10/10

Exceptional

19 Jul 2026

TJ

Great room and service! 💯recommend!

10/10

Exceptional

19 Jul 2026

Troy

Very nice and Clean.
Premium king was very spacious.
Comfortable beds!
Coffee shop Amazing. Perfect if you are attending a Fever game. 5 min walk!

Partner

10/10

Exceptional

19 Jul 2026

Sonya

Room was amazing and very clean. All staff were so friendly, Madeline went above and beyond our entire stay. Housekeeping staff very efficient and quick. Our whole experience at the Omni Severin was delightful. They even made sure we could watch the World Cup in the lounge!

Friends_and_family Friends

6/10

Pleasant

18 Jul 2026

Lauren

The room was great, clean and renovated. The WIFI was down multiple times during my stay, the hotel was understaffed for 2 known conventions in town, the elevators were inoperable on multiple occasions during my stay.

Business Friends

10/10

Exceptional

18 Jul 2026

Dagmaris

Recomendado 100%

Partner

10/10

Exceptional

18 Jul 2026

Beverly

The bed was like sleeping on a cloud. The room and bathroom had old Hollywood decor. Room service and the food was excellent!!! Definitely a 5 Star dwelling.

10/10

Exceptional

17 Jul 2026

Dianne

A terrific historic hotel but modern/comfortable feel. Fabulous staff from front desk to bellman to housekeeping to lobby restaurant. The room we booked was not available due to water issue so we got downgraded/no balcony but the room was spacious and even though I didn't complain, they still discounted my rate (classy move). Would definitely stay here again. Nice central location and the staff couldn't have been nicer.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Nicholaus Isaac

Very comfortable and great location downtown.

Self

10/10

Exceptional

17 Jul 2026

Sofia

Great place to stay in the heart of downtown. Staff was Avery friendly and accommodating. The only issue we had was the AC. Overall, I would definitely come back.

Family_with_children

10/10

Exceptional

17 Jul 2026

Sherry

N/A

Partner

10/10

Exceptional

16 Jul 2026

Paula

Easy to get to. Easy walk to restaurants and Gainbridge Arena. Staff was very friendly and the valet parking was just what I needed. The shower was great and the beds were comfortable. Good stay. I would stay at the Omni sgsin

Friends

10/10

Exceptional

16 Jul 2026

Brenda

The location is excellent. I could walk to great bars and restaurants. This is an historic hotel and the ambience was relaxing and lovely. Robyn at the bar was wonderful, as was Bob at the front of the hotel who helped me with directions and a walking path. I enjoyed my stay very much.

Business

8/10

Excellent

16 Jul 2026

Sandra

The hotel is very nice recently renovated
We probably were not that lucky because we had a room with windows facing the construction sites so we had \"free\" wake up calls at 7:30 am when drills and machines started to work.
Food is very good and they have vegan items for every time (breakfast, lunch, dinner)

Family_with_children

10/10

Exceptional

16 Jul 2026

Trista

The property was very clean and well-kept. I just wish they had breakfast included.

Partner

10/10

Exceptional

15 Jul 2026

ALvin

One of the best properties I’ve stayed at! The bed was wonderful!!!!!

Partner

10/10

Exceptional

15 Jul 2026

Takyara

Staff was nice.

Business Friends

10/10

Exceptional

15 Jul 2026

Renee

It is a great hotel. Clean and well maintained. Really enjoyed my stay.

6/10

Pleasant

14 Jul 2026

Sue

The hotel room itself was great. Beds were comfortable, but the bathroom was small and a little awkward.
The pool was absolutely disgusting! There was dirt floating in the pool, water looking murky, and the lights above have dirt/mold all over. We picked the hotel for the location to the convention center and the pool. The pathway indoors to the convention center was closed for construction and the outdoor of hotel was so full of construction you had to walk out of the way to get the convention center.
Our view from the room was literally a construction site.
The staff was absolutely amazing, very helpful.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Kendall

Had a really great stay and the service was excellent! I do wish theybwould move the dumpsters because we had to come in from the back of the building

8/10

Excellent

14 Jul 2026

Robert

I loved how fancy it was and how welcoming the staff was. However we left the hotel with bed bug bites all over us, which got worse of the next course of days. This was my first time experiencing bed bugs so it was a lot for my family & I was sadly disappointed
Breakfast was not included with the stay so that was a bummer as well.

Family_with_children

10/10

Exceptional

13 Jul 2026

Emmanuel

Clean room, hallways, lobby. Walking distance for every place.

Business Friends

10/10

Exceptional

13 Jul 2026

Jaime

Todo estuvo excelente

Friends

8/10

Excellent

13 Jul 2026

Amanda

This hotel was incredibly nice and well-maintained. Service was very good, as well. We did have some issues when checking in due to their internet being down- we were unable to check in and had to leave our belongings with the concierge to make it to our scheduled activity. The location of the property was very good for downtown activities; however, due to the construction going on all around the hotel, it was somewhat difficult to get in and out of, and noisy. Overall, the things that weren't wonderful about our stay were things totally out of the control of the hotel and its staff. Everything that was within their control, they managed very well.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

mya

Only bummer access to one elevator and construction going on! Great stay❤️

10/10

Exceptional

13 Jul 2026

Francisco

Hello was very nice. Clean , elegant,

Employees were very helpful .

Self

10/10

Exceptional

12 Jul 2026

Keali

I liked how there was little cafe for breakfast/lunch dinner / coffee very convent, nice hotel pool and gym, clean rooms with a living space. Made you feel like you were in your own little apartment only thing that would have been nice is a fridge for our drinks.

Business Family

10/10

Exceptional

12 Jul 2026

Kaitlin

Friendly staff, nice room and comfortable beds

Family_with_children

8/10

Excellent

11 Jul 2026

Leah

The pros: Beautiful and clean lobby, bar, and bakery/cafe area with updated rooms. The breakfast and cold brew were very good as was the drink from the bar. We were offered a fresh sugar cookie while waiting in line to check in. The staff we encountered were polite and attentive. A cafe employee noticed that we were slightly overcharged and came to our table to make the correction. Be sure to utilize the complimentary shuttle during the week that takes you to the convention center or anywhere within a 3 mile radius.
The cons: There is no self parking lot, so you must either pay for valet at $63 each day of your stay or park in the nearby parking garage. There is construction right next to the hotel, which created a lot of noise- including a jack hammer at 8 a.m. There is no longer a sky walk connected to the convention center (but if you decide to walk, the convention center is only 4 minutes away.) We tried two separate times to call the front desk for a shuttle pickup but after waiting for a few minutes no one picked up the phone so we walked back to the hotel from the convention center and from dinner. The air conditioning unit was also very loud when it cycled on and off throughout the night.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Raymond

CLEAN. FRONT DESK SERVICES WERE VERY GOOD.

Self

8/10

Excellent

11 Jul 2026

Francis

Really good experience. I didn’t get the balcony room I wanted but the front desk staff put us in a suite and gave a discount which I appreciated.

10/10

Exceptional

10 Jul 2026

Anna

Excellent food, staff

8/10

Excellent

09 Jul 2026

Sheri

There was no breakfast included. The room was very hot & they brought us a fan. The room was not ready & we had to put our luggage in a holding room. It was very nice to have the coffee & hairdryer & microwave & refrigerator in the room. However, no one replaced the coffee that we drank after the 1st day or the dirty towels. I had to ask for them. Over priced for what we received. It was very convenient to the ICC & Gainesville Fieldhouse.

Partner

6/10

Pleasant

09 Jul 2026

Jody

King deluxe bathroom was 4” x5 nowhere to put toiletries, or hang you towel , down pillows terrible,

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Consuelo

We particularly liked the decor

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Nicole

Clean rooms, friendly staff. Great location

Family

6/10

Pleasant

30 Jun 2026

Timothy

My wife and I had a suite which was very large, but the bathroom was extremely small. Good shower, but the rest of the bathroom was very cramped with only room for one shaving kit. No room for another person’s toiletries. There was a dedicated bedroom and a dedicated sitting area, but no divider between the two. You couldn’t watch tv without waking the other person up. The bed was comfortable. The room just had a lot of wasted space that could have been better utilized.
I ordered room service one evening, but after 1 hour I called because it hadn’t arrived. It was 11:00pm by this time. She said they were very busy and it would be another 10 min. I told her to cancel it because I was going to bed and would not accept it. 20 min later I had to get out of bed and answer the door because they were delivering it. I told her to keep it because I had cancelled it and did not want to be charged for it. Fortunately, it was not on my bill when checking out.
We also had a problem with housekeeping. The second day they did not show up and I had to find the lady at 8:00pm to ask her to clean it. We hadn’t been in the room all day. The next 2 days she didn’t clean until after 6:00pm even though we had also been out both of those days.
There is currently a lot of major road work going on around the hotel. That is not the hotel’s fault, but it has caused the closure of the shopping mall next to it.
Bottom line- it’s a 3 1/2 star facility but not paying attention to details made it less.

8/10

Excellent

29 Jun 2026

Benjamin

Overall, the Omni was wonderful. The staff were friendly and helpful. The room was a little small, as was the bed. The AC was loud. And the ice machine was right outside our room, which was also loud. However, great location downtown.

Partner

6/10

Pleasant

29 Jun 2026

Eric

Nothing special about the rooms

Partner

10/10

Exceptional

27 Jun 2026

Ross

x

Partner

10/10

Exceptional

25 Jun 2026

Rafael

I can’t complain everything was A+

Family

10/10

Exceptional

24 Jun 2026

RUSS

Excellent downtown location. Very convenient to everything we wanted to do. Hotel was extremely clean. The staff was very helpful and polite. We would definitely stay here again.

Family_with_children

10/10

Exceptional

21 Jun 2026

Theresa

Staff was excellent. Drinks at the bar were great!

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Risa

Wonderful experiance!. I had a small problem with the first room. Although clean, I found leftover socks on the floor. Called down to the front desk, was greeted with sincere apologies, a new room was immediately assigned, and they came up to my old room with the new room key... and carried my luggage to the UPGRADED new room... Love the white glove service, will definitely stay again!

Business

10/10

Exceptional

16 Jun 2026

Megan

The staff here was amazing. Its been a while since I've experienced so many helpful employees:)

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Donald

The room was amazing and very clean. The front desk staff and car valets were very helpful attending to our needs.

Partner

8/10

Excellent

14 Jun 2026

Erin

The hotel is very nice but there were a few issues during my stay. The AC was not working well the first night. Maintenance resolved that on day two. Housekeeping was hit or miss, with little attention to detail. Towels were refreshed daily, but the trash was missed one day and water bottles were not refreshed until my last evening. My bed was not made up. The room has a stale cigarette smoke smell. The staff is either overworked or undertrained.

Business

10/10

Exceptional

09 Jun 2026

Angela

The only place I will stay when visiting Indianapolis

10/10

Exceptional

09 Jun 2026

Richard

Great hotel. Staff was wonderful. Location is excellent; right downtown. Only complaint is overnight parking was $68/night.

Friends

10/10

Exceptional

09 Jun 2026

Rich

Very clean place and the staff was very professional and polite. I liked the convenience that the hotel was few minutes away from the convention center as well as many great places to dine.
The lobby area was my favorite. The open space with art deco furniture was very impressive.
On Friday night, the hotel had a live DJ that played great music. The DJ actually utilized vinyl and not some cheater CDJ, equipment.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

MARK

Great

8/10

Excellent

07 Jun 2026

Gabrielle

Very friendly staff and nice, well maintained rooms.

Friends

10/10

Exceptional

07 Jun 2026

Ronesha

Great stay!

Partner

10/10

Exceptional

07 Jun 2026

Mandy

We had a wonderful experience! We reserved a loft room, which I highly recommend - very luxurious and the balcony is a great space to relax and enjoy the city views (although ours was more a view of the construction, but not the hotels fault). Abby at the bar was so friendly and we really enjoyed conversation with her! We had breakfast at the 8th Notch and the food was horrible. Nothing is made fresh, just reheated from frozen. The sausage gravy was separated, oily and looked inedible! It tasted as bad as it looked. We let the restaurant manager know and he was very apologetic, and immediately offered to replace the food with another option, which we declined because the food in general was not good. He ended up comping our entire $72 bill!! I will definitely book a future stay - just will avoid eating at the 8th Notch for breakfast.

Family

10/10

Exceptional

07 Jun 2026

Joshua

Great downtown location. Clean and nice room

Family

10/10

Exceptional

06 Jun 2026

Christina

The Omni Severin was so historic and beautiful. The staff was so helpful, friendly and helpful. We very much enjoyed our stay.

Friends

10/10

Exceptional

06 Jun 2026

Dawn

Great location, wonderful staff

Family_with_children

10/10

Exceptional

06 Jun 2026

shawn

Quick and easy check-in, beautiful hotel, clean and comfy room.

Family

10/10

Exceptional

04 Jun 2026

Janine

I enjoyed my stay so much. Staff, valet and community was great.

10/10

Exceptional

02 Jun 2026

Debra

Staff were ok at check in but didn’t tell us about the pool etc

Partner

10/10

Exceptional

02 Jun 2026

Connie

It was great!!

Partner

10/10

Exceptional

02 Jun 2026

Lourdes

Nice property and convenient location.

Self

10/10

Exceptional

01 Jun 2026

Todd

Stayed here for our 25th wedding anniversary. They upgraded our room and added very sweet extras inside the room. Highly recommend.

Partner

10/10

Exceptional

31 May 2026

Victoria

This hotel is in the perfect location! The staff were very nice and helpful. I will definitely be booking here again.

Family_with_children

10/10

Exceptional

31 May 2026

Anthony

Second time staying here. Excellent again. Great location. Great staff. Very clean rooms. My suite was updated and superb. Workout area is small but has everything you need to get a workout in.

Self

10/10

Exceptional

31 May 2026

Mathew

Very nice hotel. Will definitely stay there again.

Partner

10/10

Exceptional

31 May 2026

Haley

Everything was wonderful! The hotel is very nice and cute! Rooms were spacious, clean and cozy! Will stay here again!

Friends_and_family Friends

6/10

Pleasant

31 May 2026

Alison

They had the hot water being serviced but didn’t tell us until after we checked in! The valet was also $68 or an addition expense which I thought was a bit steep.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Alana

Excellent stay and location was perfect! Staff was friendly and helpful. Will stay again.

10/10

Exceptional

29 May 2026

Sandra

Renovations are very nice and clean. Staff is very friendly and accommodating

Partner

10/10

Exceptional

26 May 2026

Michael

Our favorite place to stay in Downtown Indianapolis

Partner

10/10

Exceptional

25 May 2026

Shannon

Registration was quick and easy. Staff was friendly and helpful from door to room. Room was spacious and clean. The bed was so comfortable! Exercise room was ok. Limited equipment but it’s a hotel. Small pool. Parking can be difficult if you do not valet. The city is quick to give out tickets. Hotel is centrally located. Walking distance to many restaurants. Bar and restaurant in hotel have good drinks and food.

Family

10/10

Exceptional

25 May 2026

anthony

Thee place to be Indy weekend!!!!

Self

10/10

Exceptional

25 May 2026

dawn

Great place middle of downtown!

Friends_and_family Family

10/10

Exceptional

23 May 2026

Jodi

Everything was perfect! Would definitely stay here again when in the area.

Friends

10/10

Exceptional

23 May 2026

MELISSA

Great place to stay, will definitely stay there again!

Family

10/10

Exceptional

23 May 2026

Ross

C

Partner

10/10

Exceptional

23 May 2026

Ryan

Love the Omni Severin Hotel. Stayed 3 nights for a few Fever games and as always it did not disappoint. Clean room with excellent staff.

Self

10/10

Exceptional

22 May 2026

Dan

Amazing!!! Everything was perfect!

Partner

4/10

Poor

22 May 2026

Valerie

HVAC was hit or miss, not controlled properly. The beds were horrible. Lack of food service items sent us out to nearby restaurants which were crazy expensive. The staff seemed ill equipped but the staff was the best part of the experience.

Partner

10/10

Exceptional

21 May 2026

Cassie

The room was comfortable but the beds are made with all top sheets and the comforter and sheets are tucked in so tight and short that you literally have to dismantle the bed to sleep in it which is a petty thing but worth pointing out.
On another note the staff is exceptionally helpful and friendly. The hotel is beautiful and situated in a historic area with a nostalgic atmosphere mixed with the luxury of everything being in walking distance. A very nice stay. Highly recommended

Family

6/10

Pleasant

20 May 2026

Stevie

I’d like to start with the lady at the front desk was very polite. When we got there we were greeted very professionally. We called a few times to confirm the room we were going to be in, but when we got there they gave us the ONE room that wasn’t renovated and without the amenities that were paid for. My boyfriend and I were excited for that requested room.. I then had to go back down and speak to front desk about our room and surprisingly there were many available rooms with all the amenities (besides the big mirror shown in pictures). So after we moved rooms I went to their bar to redeem my free drink ticket and each bartender was giving me different information on how I could redeem it which got pretty frustrating and confusing. The older male bartender was hovering way too much even after I politely requested twice that I needed a moment. He wouldn’t let me look so I became overstimulated and had to be stern stating I needed a moment. Not a single bartender there was professional. Check out was at noon but housekeeping tried to enter the room at 10am even with the “do not disturb” on the door handle. I had to rush to the door and keep them from entering even though I said “no thank you”. Overall the experience was not relaxing as I’d have hoped. I enjoyed the room itself and the bathrooms were really nice as well as the products and robes. I loved all the restaurants, bars, comedy clubs, and mall that was nearby. The location is amazing, but I wouldn’t stay there again.

Partner

10/10

Exceptional

20 May 2026

Lydia

Beautiful hotel!

Partner