Name: Sheraton Indianapolis City Centre
Address: 31 W Ohio St, Indianapolis, 46204, US

10/10

Exceptional

02 Aug 2026

Lori

Friendly staff

10/10

Exceptional

02 Aug 2026

Lisa

Loved the rooftop pool

6/10

Pleasant

29 Jul 2026

Kristin

The staff was friendly and the bed was super comfortable. Unfortunately even though our check in was scheduled for 3pm we weren't able to actually get checked into our room til after 5 due to the unavailability of there suites due to 100% occupancy the night before which put us behind on our reservations for our dinner and other activities.

6/10

Pleasant

27 Jul 2026

amanda

So the staff were always kind and friendly with the exception of one older woman who worked the breakfast bar in the mornings. She was pretty rude and made all 4 of us (2 being my sons) uncomfortable with the extreme lack of friendliness. The headboards hadn't been dusted in god knows how long, i have pictures to prove it. Their parking garage was down and so we had to park 10 minutes down the road because we weren't gonna pay 55.00 a night for valet parking because that was not communicated to us prior to out trip from dayton ohio...so we hadn't budgeted for that. Had we been told we could have planned better since it was my special needs autistic sons 15th birthday trip. We had to park 5-10 minutes down the road in public parking but it was super sketchy in that whole area. They do very well ay dressing up the hotel online I will say. But...pubic hair in the bathtub, a crack in the ceiling by the closet, never changed the ice bucket liner out, and when I wrote a letter for house keeping to please dust the headboards left on the nightstand they are supposed to wipe down.. didnt happen, nor was the floor ever vacuumed. They didnt offer to send someone up to clean the hairs from the tub or anything, We had to which was GROSS. Which made me question how clean everything else truly was. NOW they did give us free breakfast (which was actually very good) for the hairs in the tub we found which I appreciate..but definitely NOT worth almost 500.00 for 2 nights

2/10

Poor

26 Jul 2026

Pablo

Old, run down. Smells like weed inside the hotel

8/10

Excellent

25 Jul 2026

Susan

Great location, clean rooms, friendly staff. Biggest negative was valet parking was a bit chaotic.

8/10

Excellent

23 Jul 2026

Oswaldo

Clean room, good customer service and room service.

10/10

Exceptional

22 Jul 2026

greg

Parking Garage was under construction had to use valet.

6/10

Pleasant

21 Jul 2026

Eric

The staff was very kind and helpful. The property felt a bit run down and in need of updates. Overall it was perfectly fine, but i have come to expect more from Sheratons.

10/10

Exceptional

21 Jul 2026

Joshua

Excellent stay. Really clean. Friendly staff. Only suggestion is the pool needs to be open late in the summer. A night swim with the city lights and pool lit up just makes sense. It closed when it was still light and hot out. That was a bit strange.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Gagandeep singh

No water service in room

6/10

Pleasant

20 Jul 2026

Darin

Valet parking was an absolute nightmare.

Family_with_children

8/10

Excellent

20 Jul 2026

Andrew

Location was great

Family_with_children

8/10

Excellent

19 Jul 2026

Lisa

Loved my room with a view of Monument Circle in Indianapolis.

Business

10/10

Exceptional

19 Jul 2026

Mariah

I stayed for one night. Great location and reasonable pricing

Self

10/10

Exceptional

16 Jul 2026

Kevin

It was a great hotel

Self

10/10

Exceptional

14 Jul 2026

Doris

Excellent hotel I gave them five stars

Family

10/10

Exceptional

13 Jul 2026

Matthew

The view from our room was spectacular! It was in the city so you did have to pay $55 a night for valet parking. The hotel was very nice and there was a restaurant and bar area. The rooftop pool was nice wish it could’ve been open later than 9pm but still was a great time, they offered pool towels by the bathrooms. Snack store was a little expensive. $3.75 for a water but there is a DGx like a dollar general two min walk away. We went and bought a case. No microwave in your room but there is a mini fridge. Beds were comfortable and rooms were clean. No free breakfast but there is a small coffee shop w Starbucks options. To be expected for a city hotel.

Family_with_children

8/10

Excellent

12 Jul 2026

John

The hotel is centrally located within the city. 15 minutes walk from the bus and train stations and around the corner from Monument Circle. It is close and within walking distance of a number of museums and historical sites within the city. There are a large variety of eateries and places for a drink within 5 minutes walk of the hotel. There is also a restaurant and bar within the hotel. The room allocated was spacious, clean, secure and also had a nice outlook towards the war memorial. The air conditioning was good. The TV had a good range of channels, WiFi was good and there was coffee/ tea making facilities and a fridge. The outdoor pool area was large and had a nice view of Monument Circle. I had breakfast at the hotel each morning and thought it was a bit pricey. The service was good. All the staff I encountered were friendly, helpful and professional. Thank you for a relaxing stay.

Self

6/10

Pleasant

12 Jul 2026

Christopher

It was ok. Their parking garage is out. We parked at another one at staff suggestion, but it was locked the next day when we went to get our car. The overall experience was fine, but the cost to stay at the Sheraton was really high for the kind of room we got and given the parking situation. For the amount we paid, we could have gotten a better hotel. Also had to cut the stay short because of flooding back home. Expedia wasn’t helpful in getting a partial refund.

Partner

8/10

Excellent

10 Jul 2026

Lorna

Good
Location to the confernce center The pay extra for breakfast on upper floors was marginal at best.

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Jason

.

Family_with_children

6/10

Pleasant

06 Jul 2026

Sherry

The hotel is very dated. Not enough outlets in room, no microwave and bathtub faucet was very loose and shaky. Asked for new safe in room as it wasn’t working and was never replaced. Did enjoy the pool and hotel location and restaurant. Too expensive for parking. Charge twice for a meal in the hote. Front desk people were not friendly and or helpful

Partner

8/10

Excellent

05 Jul 2026

Josh

Loved the location and the atmosphere. Pool deck was fun to hang out in the evening. Limited tables and chairs out there so get there early

Family

6/10

Pleasant

05 Jul 2026

Jodi Lynn

The parking garage is under construction so it’s mandatory valet. Valet is $55 a day and it took about 30 minutes each time you want to take your car out. There was also a huge event in town and valet was very much understaffed.

Self

10/10

Exceptional

05 Jul 2026

Erich

The only complaint I would have is a slow tub drain.

Family_with_children

10/10

Exceptional

02 Jul 2026

Erin

Nice hotel. Beds were really comfortable (firm). Great views and conveniently located.

10/10

Exceptional

21 Jun 2026

Daniel

Great pool with view of monument. Need outside bar there!

Family

6/10

Pleasant

20 Jun 2026

Steve

Everything about the hotel was ok. Wasn’t blown away, but you are paying for location and convenience to downtown. Pretty worn hotel in many areas but super nice to be right downtown.

Family

8/10

Excellent

15 Jun 2026

Karen

The hotel was a little tired as far as Sheratons go. Was still nice but was a little surprised. Starbucks was a bonus and the gym was good as far as hotel gyms go.

Self

8/10

Excellent

12 Jun 2026

Cynthia

The pool was really not ce for the grandkids.

Family_with_children

10/10

Exceptional

05 Jun 2026

kaitlyn

Loved our stay.

Family_with_children

10/10

Exceptional

01 Jun 2026

Alison

This hotel was perfect for my two night stay. The staff, especially Kay, was amazing. There is so much to go around the area - and is walkable. Our room was great with a beautiful view.

Friends

2/10

Poor

31 May 2026

Nicholas

Someone threw a party with a huge portable speaker by the pool. They were smoking and drinking and the vibe was not good. I had my small kids and the music had lots of swear words.

10/10

Exceptional

26 May 2026

ANGELA

The front desk staff - Raina and Autumn were outstanding and so warm and helpful. The restaurant staff especially Allie made our stay the absolute best!

Partner

10/10

Exceptional

25 May 2026

Clinton

This is a very good value for a downtown spot! The pool area overlooking the monument roundabout was great. The hotel was clean, and the front desk was friendly and efficient. Thanks!

Family

10/10

Exceptional

23 May 2026

Joseph

It was an amazing stay and we are lucky to have stayed there.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Brayan

Nice stay at this hotel! We met Sabrina at the front counter and she was very kind and friendly. She explained all the amenities that we available to us and got us checked in quickly.

Partner

10/10

Exceptional

19 May 2026

Joseph

Clean room, pool was quite nice, views spectacular

Self

10/10

Exceptional

18 May 2026

Efrancelor

Great

Partner

10/10

Exceptional

18 May 2026

Anita

The staff was very helpful, and the location is perfect for easy walking around the downtown area

Self

6/10

Pleasant

15 May 2026

Amy

We were attending a concert at Lucas Oil. The valet parking was backed up across the intersection and no organization. The lady at check in was not friendly. I had two rooms and was charged almost triple the rate and spent most of the next business day getting that corrected. When I went to get my car the keys were in a locked cabinet but not tagged all just thrown in there. I asked if I could look and found my keys and out sons. I could have picked any car and left! The rooms need 2 queens not full size beds. All in all we have an even in a couple months and we chose a different location.

Family

4/10

Poor

11 May 2026

Raphael

Valet was awful, noisy noisy room above us banged all night from midnight to the early morning hours, definitely not worth the money spent.

10/10

Exceptional

10 May 2026

Dana

The restaurant food was really good and fresh. Our waitress was really nice too. Check in was quite busy but the employees were quick and efficient.

Partner

2/10

Poor

10 May 2026

Joseph

the view

6/10

Pleasant

10 May 2026

Zach

Stayed for a concert that was in town and they had their entire parking garage closed. Had to find a parking garage available a couple blocks away.

Partner

8/10

Excellent

10 May 2026

Barbara

Room was clean but air condition was loud. Shower had great water pressure. Staff was nice

Family_with_children

10/10

Exceptional

09 May 2026

Ashley

Loved how many pillows there were!!

Partner

8/10

Excellent

09 May 2026

Latoya

Bae had a great selection.

10/10

Exceptional

26 Apr 2026

Austin

Great

8/10

Excellent

22 Apr 2026

Cristina

Good location, confortable room
Good restaurants
No parking, but theres one nearby $35 a day

Family

6/10

Pleasant

18 Apr 2026

Duane Carlton

It was downtown, no parking was a big no no for me. The staff could of been a lot better.

10/10

Exceptional

14 Apr 2026

Isaac

The best…. Got a free upgrade just for being a loyal member

8/10

Excellent

13 Apr 2026

Jose

The

10/10

Exceptional

12 Apr 2026

Renee L.

The room was clean and smelled great! We got a Pur room and it was a nice extra. The only complaint is there is not a smart TV, so no streaming 😢

Partner

10/10

Exceptional

12 Apr 2026

Luz

Garage was under renovation. Valet was expensive $58 per day

Family

10/10

Exceptional

03 Apr 2026

Dwelt Evan

Overall wonderful

Family

6/10

Pleasant

21 Mar 2026

Russell

Incredibly loud room by the elevator. Very loud noise from the street and l was on the 10th floor.

Self

8/10

Excellent

17 Mar 2026

Jen

For the price I would expect that tub would not have been cracked and mirror would not have flaws.

4/10

Poor

28 Feb 2026

Annamarie

No air conditioning on the 10th floor, it was near 80 degrees F the entire stay. We called down to ask if we could have someone come out and look at it and no one ever showed up.

6/10

Pleasant

24 Feb 2026

Thomas

Yes

Friends

6/10

Pleasant

19 Feb 2026

Javier

We had the king room and it seemed outdated. The mirror in the bathroom was peeling from behind and they tried to cover it up with tape. Seems like a lamp was missing, so poor lighting in the room. Other than that, service was adequate.

Partner

10/10

Exceptional

16 Feb 2026

Josh

The staff was very friendly and helpful. The lady that checked us in upgraded our room with a circle city view for free and also had me choose a valentines day card which won me 600 additional points to my bonvoy account.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Salvatore

The staff, attendant in the breakfast area did bug us several times about that the breakfast must be paid although I told her to charge my room! She did not bug any other guest!
Breakfast area attendant even came to our table twice to remind us to pay for breakfast!!!

Leisure Family

8/10

Excellent

09 Feb 2026

Angela

Staff was very curteous and helpful. The rooms are a little dated, but it was still a very nice hotel and experience.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Kyla

Spotless room, very spacious! I liked the on-site amenities as well. Staff were very nice, especially front desk!

Leisure Partner

10/10

Exceptional

06 Feb 2026

Robin

Nice clean and comfortable room.

10/10

Exceptional

06 Feb 2026

Ken

Room was very clean, Staff was very helpful and the food was very good.

Business

6/10

Pleasant

03 Feb 2026

Dwaine

Sound did not work on certain channels on the television. The heating unit was loud and the room was unusually hot. Not the great visit I anticipated.

Business

6/10

Pleasant

31 Jan 2026

Velvet

The room was in fair condition. There is rust around the plumbing fixtures.

Business Self

8/10

Excellent

31 Jan 2026

Sharon

Great

6/10

Pleasant

27 Jan 2026

Viveca

The room was nice and warm once we closed the curtain on the window.

Family

10/10

Exceptional

25 Jan 2026

Neil

Friendly staff and willing to work with us with changing plans because of bad weather.

10/10

Exceptional

23 Jan 2026

Deaysi

Friendly staff

Partner

10/10

Exceptional

11 Jan 2026

Taojunfeng

The front desk is really nice and patient with my cancellation and rebooking.

Business Self

10/10

Exceptional

06 Jan 2026

Tino

Everyone was very helpful.

Leisure Family

8/10

Excellent

06 Jan 2026

Darius

No breakfast

Self

10/10

Exceptional

05 Jan 2026

Ariana

They were very friendly and accommodating. Would stay again

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Breona

Staff was super friendly and professional. However the hotel had a lot of gnats and the hotel was outdated and needed a lot of work.

Partner

10/10

Exceptional

04 Jan 2026

Heather

Everything was clean and we were upgrade to an executive suite, which was very nice. Fia, the bartender was excellent.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Betty

The staff was professional and engaging. The room was nice and clean with a great city view! The location was excellent in the heart of downtown.

Leisure Self

10/10

Exceptional

03 Jan 2026

Darren

Clean room. Great staff.

Self

6/10

Pleasant

02 Jan 2026

Jaiden

The hotel itself was nice and the view was beautiful. I did not get a chance to experience the “free” breakfast because to my knowledge the breakfast buffet was $25/person. Upon booking I was not notified that the hotel parking lot was under construction and that I could not park there, a staff member instructed me to park at the building across the street and that it was paid parking. I was not informed upon this instruction that the parking garage I was told to use was attached to a bank and I was unable to get my car out the next day because the bank was closed for the weekend and ended up having to pay for multiple days of parking.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Elona

Staff very helpful. We had an issue with heating, they were very prompt to stop by. 100% satisfied.
Cleaner came everyday stack coffee changed towels and sheets.
Great experience, strongly recommend.

8/10

Excellent

30 Dec 2025

Tobias

The staff here is great. And the location is iconic, with some incredible views of Monument Circle. The hotel itself could really use a refresh, but things were generally clean. I was happy with my stay. And, again, a call out to an engaged and communicative team! That was a big plus!

Leisure Self

10/10

Exceptional

30 Dec 2025

Julian

Room was great, and the staff was also.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Donald

Was to loud right next to the elevator

8/10

Excellent

23 Dec 2025

Edward

Did not have breakfast. Check in was quick and way b4 scheduled time. Beware of the construction, drilling, banging going on, front desk didn’t inform me aft a long flight. I believe all rooms were affected from the construction room #s(1001/1002/1003/1004/1005).
Also, no alarm clock in rooms, requested a 0345hr wake call at check in, again to confirm and a 3rd time after getting in close to midnight(MNF🏈🏈). Informed the desk staff at 0400hrs no alarm wake up call was initiated, when my scheduled uber to airport arrived. Did make it to the airport in time. Lobby was nice!

Self

6/10

Pleasant

21 Dec 2025

Sujoy

Room was ok, but no coffee provided. Mention of food and beverage credit but nothing received.

Leisure Family

8/10

Excellent

18 Dec 2025

Deana

Yes

10/10

Exceptional

16 Dec 2025

Eric

Very friendly and helpful staff. Rooms were clean and quiet.

10/10

Exceptional

10 Dec 2025

Erik

Great location!

10/10

Exceptional

08 Dec 2025

Steven

Room was fantastic and the staff were very helpful and friendly!

Business Family

10/10

Exceptional

07 Dec 2025

Joseph

Everything was great. Early check in was MUCH appreciated and the staff was courteous and responsive. We had no issues during our stay and loved the holiday view of Circle Center at night

Leisure Partner

4/10

Poor

07 Dec 2025

Jonathan

Waiting 90 minutes for valets to retrieve your car is egregious. The parking situation is a nightmare. The toilet seat in the room did not have space to lift fully upright. The rooms were tiny. Would not recommend.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Johnson

Didn’t like customer service

10/10

Exceptional

01 Dec 2025

Grant

Great hotel with a view

2/10

Poor

28 Nov 2025

Matt

No parking. Parked elsewhere and had to walk with luggage

2/10

Poor

24 Nov 2025

Gregory

1. Smoke detector in our room started beeping at 5am, the kind of beep you hear every few seconds when the battery is low. I called the front desk. The staff person answering the phone laughed and said the engineer wouldn’t be in until later. No offer to find me another room, no attempt to accommodate us. So, I checked out and left. The whole point of a hotel is you are paying for a place to sleep. If I can’t sleep because of a beeping alarm, I didn’t get what I paid for. Very disappointed.
2. I prefer to take stairs instead of the elevator. Staff told me I could not take the stairs. I never heard of such a thing. Eventually, we worked out something and I was shown a stairway through the parking garage. That’s fine, don’t care that I had to go through a parking garage stairway. But, the stairway had spots filled with lumber and construction supplies.

10/10

Exceptional

23 Nov 2025

Henry

The room was clean and smelled fresh. The concierge was really friendly and helpful. I was chosen to get an upgraded room, but unfortunately the rooms had been taken. They were really accommodating with an upgraded breakfast and package and free appetizers at a local restaurant.