Sheraton Indianapolis City Centre

United States , Indianapolis - IN
INDIANAPOLIS, 31 W Ohio St
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100 reviews shown

4/10

Poor

28 Feb 2026

Annamarie

No air conditioning on the 10th floor, it was near 80 degrees F the entire stay. We called down to ask if we could have someone come out and look at it and no one ever showed up.

6/10

Pleasant

24 Feb 2026

Thomas

Yes

Friends

6/10

Pleasant

19 Feb 2026

Javier

We had the king room and it seemed outdated. The mirror in the bathroom was peeling from behind and they tried to cover it up with tape. Seems like a lamp was missing, so poor lighting in the room. Other than that, service was adequate.

Partner

10/10

Exceptional

16 Feb 2026

Josh

The staff was very friendly and helpful. The lady that checked us in upgraded our room with a circle city view for free and also had me choose a valentines day card which won me 600 additional points to my bonvoy account.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Salvatore

The staff, attendant in the breakfast area did bug us several times about that the breakfast must be paid although I told her to charge my room! She did not bug any other guest!
Breakfast area attendant even came to our table twice to remind us to pay for breakfast!!!

Leisure Family

8/10

Excellent

09 Feb 2026

Angela

Staff was very curteous and helpful. The rooms are a little dated, but it was still a very nice hotel and experience.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Kyla

Spotless room, very spacious! I liked the on-site amenities as well. Staff were very nice, especially front desk!

Leisure Partner

10/10

Exceptional

06 Feb 2026

Robin

Nice clean and comfortable room.

10/10

Exceptional

06 Feb 2026

Ken

Room was very clean, Staff was very helpful and the food was very good.

Business

6/10

Pleasant

03 Feb 2026

Dwaine

Sound did not work on certain channels on the television. The heating unit was loud and the room was unusually hot. Not the great visit I anticipated.

Business

6/10

Pleasant

31 Jan 2026

Velvet

The room was in fair condition. There is rust around the plumbing fixtures.

Business Self

8/10

Excellent

31 Jan 2026

Sharon

Great

6/10

Pleasant

27 Jan 2026

Viveca

The room was nice and warm once we closed the curtain on the window.

Family

10/10

Exceptional

25 Jan 2026

Neil

Friendly staff and willing to work with us with changing plans because of bad weather.

10/10

Exceptional

23 Jan 2026

Deaysi

Friendly staff

Partner

10/10

Exceptional

11 Jan 2026

Taojunfeng

The front desk is really nice and patient with my cancellation and rebooking.

Business Self

10/10

Exceptional

06 Jan 2026

Tino

Everyone was very helpful.

Leisure Family

8/10

Excellent

06 Jan 2026

Darius

No breakfast

Self

10/10

Exceptional

05 Jan 2026

Ariana

They were very friendly and accommodating. Would stay again

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Breona

Staff was super friendly and professional. However the hotel had a lot of gnats and the hotel was outdated and needed a lot of work.

Partner

10/10

Exceptional

04 Jan 2026

Heather

Everything was clean and we were upgrade to an executive suite, which was very nice. Fia, the bartender was excellent.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Betty

The staff was professional and engaging. The room was nice and clean with a great city view! The location was excellent in the heart of downtown.

Leisure Self

10/10

Exceptional

03 Jan 2026

Darren

Clean room. Great staff.

Self

6/10

Pleasant

02 Jan 2026

Jaiden

The hotel itself was nice and the view was beautiful. I did not get a chance to experience the “free” breakfast because to my knowledge the breakfast buffet was $25/person. Upon booking I was not notified that the hotel parking lot was under construction and that I could not park there, a staff member instructed me to park at the building across the street and that it was paid parking. I was not informed upon this instruction that the parking garage I was told to use was attached to a bank and I was unable to get my car out the next day because the bank was closed for the weekend and ended up having to pay for multiple days of parking.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Elona

Staff very helpful. We had an issue with heating, they were very prompt to stop by. 100% satisfied.
Cleaner came everyday stack coffee changed towels and sheets.
Great experience, strongly recommend.

8/10

Excellent

30 Dec 2025

Tobias

The staff here is great. And the location is iconic, with some incredible views of Monument Circle. The hotel itself could really use a refresh, but things were generally clean. I was happy with my stay. And, again, a call out to an engaged and communicative team! That was a big plus!

Leisure Self

10/10

Exceptional

30 Dec 2025

Julian

Room was great, and the staff was also.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Donald

Was to loud right next to the elevator

8/10

Excellent

23 Dec 2025

Edward

Did not have breakfast. Check in was quick and way b4 scheduled time. Beware of the construction, drilling, banging going on, front desk didn’t inform me aft a long flight. I believe all rooms were affected from the construction room #s(1001/1002/1003/1004/1005).
Also, no alarm clock in rooms, requested a 0345hr wake call at check in, again to confirm and a 3rd time after getting in close to midnight(MNF🏈🏈). Informed the desk staff at 0400hrs no alarm wake up call was initiated, when my scheduled uber to airport arrived. Did make it to the airport in time. Lobby was nice!

Self

6/10

Pleasant

21 Dec 2025

Sujoy

Room was ok, but no coffee provided. Mention of food and beverage credit but nothing received.

Leisure Family

8/10

Excellent

18 Dec 2025

Deana

Yes

10/10

Exceptional

16 Dec 2025

Eric

Very friendly and helpful staff. Rooms were clean and quiet.

10/10

Exceptional

10 Dec 2025

Erik

Great location!

10/10

Exceptional

08 Dec 2025

Steven

Room was fantastic and the staff were very helpful and friendly!

Business Family

10/10

Exceptional

07 Dec 2025

Joseph

Everything was great. Early check in was MUCH appreciated and the staff was courteous and responsive. We had no issues during our stay and loved the holiday view of Circle Center at night

Leisure Partner

4/10

Poor

07 Dec 2025

Jonathan

Waiting 90 minutes for valets to retrieve your car is egregious. The parking situation is a nightmare. The toilet seat in the room did not have space to lift fully upright. The rooms were tiny. Would not recommend.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Johnson

Didn’t like customer service

10/10

Exceptional

01 Dec 2025

Grant

Great hotel with a view

2/10

Poor

28 Nov 2025

Matt

No parking. Parked elsewhere and had to walk with luggage

2/10

Poor

24 Nov 2025

Gregory

1. Smoke detector in our room started beeping at 5am, the kind of beep you hear every few seconds when the battery is low. I called the front desk. The staff person answering the phone laughed and said the engineer wouldn’t be in until later. No offer to find me another room, no attempt to accommodate us. So, I checked out and left. The whole point of a hotel is you are paying for a place to sleep. If I can’t sleep because of a beeping alarm, I didn’t get what I paid for. Very disappointed.
2. I prefer to take stairs instead of the elevator. Staff told me I could not take the stairs. I never heard of such a thing. Eventually, we worked out something and I was shown a stairway through the parking garage. That’s fine, don’t care that I had to go through a parking garage stairway. But, the stairway had spots filled with lumber and construction supplies.

10/10

Exceptional

23 Nov 2025

Henry

The room was clean and smelled fresh. The concierge was really friendly and helpful. I was chosen to get an upgraded room, but unfortunately the rooms had been taken. They were really accommodating with an upgraded breakfast and package and free appetizers at a local restaurant.

10/10

Exceptional

23 Nov 2025

Melvin

Yes

Business_and_leisure Partner

10/10

Exceptional

22 Nov 2025

Erica

Clean, comfortable, friendly staff.

Partner

6/10

Pleasant

19 Nov 2025

Cedric

N/A

10/10

Exceptional

19 Nov 2025

Raymond

Great service

10/10

Exceptional

17 Nov 2025

Mona

Clean room

Business_and_leisure Self

8/10

Excellent

27 Oct 2025

Miles

Very nice pool and wonderful staff.

Self

4/10

Poor

20 Oct 2025

Ryan

Aparently this hotel now has air purifiers in the rooms. Seems like a nice improvement. They arent there so much for air quality, they are there to charge you for smiking or vaping in the rooms. I do neither, but a bill was slid under my door while i was sleeping for $500.00. After talking to someone at the front desk, and showing a time stamp from my uber that i wasnt even in the room when the air purifier said it detected smoke/vape, they said theyd refund the charges. My account continued to be charged 2 other times (over 1,500.00 in total) . Talked to my bank, and the hotel, and aparently the charges will be returned to my account this evening. The location also failed to mention the lobby construction on the website ahead of my stay. The room was nice, but the lobby was a bunch of scaffolding and tarps. I would have stayed somewhere else had i known. Lessons learned, i usilually stay at a nicer hotel downtown, and that is where i will stay from now on. My first experience with sheraton was enough for me to never try them again.

Friends_and_family Friends

4/10

Poor

18 Oct 2025

Heather Louise

The staff was consistently unprofessional and rude. The hotel needs major remodeling and updates. I will not be staying at another Sheraton hotel.

4/10

Poor

12 Oct 2025

Keri

The hotel itself is outdated so doesn’t fit the price range compared to others nearby. The parking lot is closed so the best option is valet for which they increase prices on weekends. The valet were understaffed and there was a 40 min wait to get your car. I did not enjoy the stay and will not return.

6/10

Pleasant

08 Oct 2025

vishal

Gym was good. Hotel needs major upliftment in terms of decor. Rooms look like still in early 2000's. Lobby needs some make over.

Business Self

10/10

Exceptional

04 Oct 2025

David

Great

2/10

Poor

24 Sep 2025

Kris

The room was advertised on hotels.com for what looked like a good deal. I was not told that the hotel was under heavy construction. Lobby was a mess, lots of jackhammering. Lobby desk was confused by my online booking didnt have the room i booked.

Felt duped.

Business

8/10

Excellent

24 Sep 2025

Mathew

Remolding going on while we were there main floor seemed to not be very welcoming.

10/10

Exceptional

23 Sep 2025

Clark

I wanted t

10/10

Exceptional

21 Sep 2025

Lillian

Very sleek and clean feeling. Rooms were nice and very little noise heard from the room. Heard the people above us doing aerobics, but probably the least loud I’ve ever heard it in a hotel lol

Leisure

6/10

Pleasant

17 Sep 2025

Javier

Bathrooms weren’t the best , views were amazing . But except over pricing

4/10

Poor

15 Sep 2025

Sarah

This property is not what you'd expect from a Sheraton. The room needed a renovation. Looking beyond that, there were stains on the carpet, the shower curtain was dirty. They didn't vacuum adequately with crumbs laying around that were not ours. The bathroom was tiny.

Leisure Friends

8/10

Excellent

08 Sep 2025

Miguel Lopez

La localidad está en construcción deberían anunciarlo a la hora de hacer la estadía y ahí uno decide si escogerlo o no!

Business Family_with_children

10/10

Exceptional

07 Sep 2025

Jordany Steevenson

Good

8/10

Excellent

29 Aug 2025

Lisa

Currently renovating don’t is a bit noisy

Leisure Partner

2/10

Poor

28 Aug 2025

Verified traveler

Last Room Available

Booked a room for my boss, advised it would be a late check in and arrived at 11pm and was given the last room on the property under the exhaust system and the walls were rattling the pictures hanging, didn't have another room so he left right after midnight because he couldn't sleep. Room was prepaid and insured, and hotel would only give him one night credit not both that were paid for. Room was $208 for one hour stay, argued on phone with hotel and Hotels.com for refund on both nights, but would not. As hotels, you know the rooms you should not be occupying not matter how much you might need that $208. After traveling all day there to deal with that and find a new hotel in the middle of the night, was a terrible inconvenience and very disappointed in both services.

Business

4/10

Poor

26 Aug 2025

MarcusTulio Santos

The hotel is under renovation.
The rooms are stuck in the 80s. The TV remote does not work properly. The AC system vibrates so much that you have a feeling of being in a cruise ship. The noise is non stop. They should shut down operations to speed up the renovation job.

Business Self

10/10

Exceptional

24 Aug 2025

Daris

Esta fue la mejor estancia que he tenido en un hotel, gracias a el servicio al cliente proporcionado por el agente ( Suhaib) El fue muy amable, su trato hizo la diferencia en mi estadia. Lo recomiendo 100 por 100. Gracias Suhaib, you the best!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Ezequiel

Great relaxing location.

10/10

Exceptional

24 Aug 2025

Pam

Great place, loved it!!!

We had a great time! The Hotel was perfect for our stay because it was within walking distance to Gainbridge Fieldhouse. We loved that it had a pool, bar and restaurant! Staff was excellent, room was awesome, and the bed was so comfortable! We're planning on making more trips to Indianapolis and we'll be making reservations here again!

Friends_and_family Friends

6/10

Pleasant

23 Aug 2025

Verified traveler

Hotel staff members were not friendly, nor did they give us a lot of information about the hotel when we checked in. They gave us a piece of paper and told us to read it for information. The hotel was under construction so it was not very inviting when we arrived. The rooms were okay for comfort but the bathroom was not updated- tap leaked and the shower had weak pressure. When we tried to go for a meal at their restaurant, there were two waitresses arguing and bickering at one another which made it uncomfortable so we left.

Friends_and_family Family

6/10

Pleasant

23 Aug 2025

Kari

Noisy neighbors blasting music. Hotel could use updates

10/10

Exceptional

22 Aug 2025

John

Great location and Nice Establishment

Business

6/10

Pleasant

22 Aug 2025

Angela

Under Construction

Didn't know so much was under construction. Lobby, entrances, street access. A/C in room got cold but not super cold like I like. Reserved king bed but got 2 doubles.

Business

8/10

Excellent

21 Aug 2025

Todd

Lots of construction in and outside the. Property. At times valet parking was very busy. No other onsite parking, overall clean room and close to Gain bridge fieldhouse and major sites.

Leisure Self

6/10

Pleasant

21 Aug 2025

Mark

Good location to where I wanted to go.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Ashley

Loved the stay and the pool

Leisure Family_with_children

6/10

Pleasant

11 Aug 2025

Shari

It was an old hotel that needed to be updated. Our room had a musty sewer smell for part of our stay. Great location though.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Gina

Pool was nice, however no rooftop bar & pool side service was very limited & drinks were premade from a can.

Leisure Friends

8/10

Excellent

11 Aug 2025

Rosalyn

Parking Nightmare

When me and my husband arrived we noticed their garage was shut down..there was so much cluster in front of the hotel we had to circle around the block for 15 mins before we can get in front of the door.. the construction through us by surprise... I just wish we were made aware since you pretty much have no choice but to pay $55 a night for valet. I can say the valet crew were very nice and courteous..overall, the hotel is nice but outdated, and if we were to stay again I will be sure they are done with their parking garage

Partner

10/10

Exceptional

10 Aug 2025

Pam

Excellent place to stay !!! Staff, cleanliness, area and walkable to almost anything you need!!
Will def be using them a lot more

Leisure Partner

6/10

Pleasant

06 Aug 2025

Irisay

Hotel is really old!

2/10

Poor

05 Aug 2025

Christopher

Under a remodel….not enough parking. Gave us the wrong room type.

Business Partner

10/10

Exceptional

03 Aug 2025

Marcus

Excellent service, they were having construction on the parking garage, but it didn’t interrupt our stay at all. At dinner at the bar area and enjoyed our stay. Every employee was nice and courteous!

10/10

Exceptional

02 Aug 2025

Marley

Love it 😀

4/10

Poor

01 Aug 2025

jeffrey

I was rired and got the wrong bef. Parming was expensive

2/10

Poor

28 Jul 2025

Stephanie

Wont be back!

Hotel was DIRTY! Everytime we requested our car it was a veryyy long wait! Pool was old and outdated with no shallow end!

Friends_and_family Family

2/10

Poor

28 Jul 2025

Clint

We were not told they are under major renovations, parking garage was not available, had to pay for valet parking, our room was not available for check in, waited over an hour and our room was still not available, settled for a different room, restaurant in the hotel was way over priced for the quality of food, pool was misrepresented and couldnt even use it due to the hotel being at full capacity, the toilet looked like an after thought of placement with the handle being under the vanity, would only flush if you pulled up on the handle, bathroom door would not shut and would get wedged closed of you tried and was damaged, double bed room with only enough towels and wash clothes for one person, the tv remote was so worn out you could only change channels going down, went to check out and the valet service to get your car took over 30 minutes. What a disaster this hotel is. Will never use Sheraton again, dont go here. We could have recieved this kind of experience anywhere and with alot less money. Spent extra for parking, wasnt going to eat at the hotel so spent more waiting for our room and couldnt leave easily due to the valet service being over whelmed, people screaming in the hall way at 3am. We would have been better off sleeping in our car. You should be ashamed of yourselves. Dont go here

Leisure Partner

4/10

Poor

27 Jul 2025

Jalene

Seems like sketchy pool closes way too early no air in room

Leisure Friends

8/10

Excellent

27 Jul 2025

Alexandra

The room was comfortable for our stay. Unfortunately, there were no king bed rooms available when we arrived even though that’s what we booked. Suhaib at the front desk was accommodating and provided us a breakfast voucher which was appreciated.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Verified traveler

⭐️⭐️⭐️⭐️⭐️ HIGHLY RECOMMEND!!

The hotel was great!! The check-in process was smooth, and the staff was very friendly. Our room was clean, pretty spacious, and had a nice view! The amenities were great too, especially the rooftop pool, which was thee place to hang out whenever we had free time.

I also really enjoyed the breakfast offered in the café. The biscuits and gravy were a favorite! The location was perfect, right by everything, and I felt safe, relaxed, and well taken care of the entire time.

If you’re looking for comfort, convenience, and outstanding service, this is the place to stay. I’ll absolutely be back!

Partner

10/10

Exceptional

23 Jul 2025

Daniel

Very nice hotel!!

2/10

Poor

20 Jul 2025

Greg

Got the wrong room. No available parking.

10/10

Exceptional

20 Jul 2025

Marcia Lynn

The Sheraton is having some repair or renovation work done so there were large metal pipes that make tge libby area very dark and it feels cramped our bedroom was grat. Thw beds comfortable. There was some noise at night from revving cars. Overall the room was comfortable

Business Family

6/10

Pleasant

12 Jul 2025

Katarina

Everything is dirty. All the furniture is falling apart and the lack of a comforter is just odd. The hotel is in desperate need of attention and new carpeting and fixtures. I wouldn’t let my daughter touch the floor. It was too dirty.

Leisure Family

10/10

Exceptional

11 Jul 2025

JOHN

Clean safe, centrally located

Leisure Pet

2/10

Poor

06 Jul 2025

Joe

The hotel was overbooked with lots of rooms with over capacity per room with kids. It was very loud with vomit in the elevator. They had to break up a party on the 11th floor twice after midnight because they couldn’t safely control the hotel. The pool was overloaded with lots of kids diving in the pool. Trash all over… never again!

Business_and_leisure Family

4/10

Poor

06 Jul 2025

Michelle

The air conditioning in room 2036 did Not work.
Miserable night. No rest.

4/10

Poor

04 Jul 2025

Lee Ann

Valet was no help getting bags out of car or getting a cart, we check in they give us a room that is already booked, the pool was closed. They tell us since there pool is closed that they have an agreement with Hilton that we can use their pool, however once we pack all of our stuff up and walk there, Hilton says that was not an agreement. After checking out they stated that we had smoked in the room and charged a 585.00 fee, however we did not smoke. The smoke detector did go off however it was due to the iron when my husband was trying to iron his clothes. I do not recommend this hotel.

Leisure Family

10/10

Exceptional

01 Jul 2025

Kyle

The rooftop pool was great, my 6 year old son had a blast. Our suite was clean and spacious. The only downside was the parking garage being closed, however that is temporary.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Terri

Excellent fitness room and the rooftop pool is a huge bonus over other options! Would absolutely recommend.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Gregory

Nope