Name: Embassy Suites by Hilton Indianapolis Downtown
Address: 110 West Washington Street, Indianapolis, 46204, US

4/10

Poor

29 Jul 2026

Joy

Rooms were run down, dirty. Finger prints everywhere. The paint peeling in shower, dust in the corners and vent registers. Manager saw and nothing. Only good thing was breakfast. The times were late beginning at 7:30am on weekends like people have nothing to do but sleep…

10/10

Exceptional

26 Jul 2026

Jake

Great service and clean facility

10/10

Exceptional

19 Jul 2026

Karen

The location of the Embassy Suites was very convenient to many of the attractions and restaurants in downtown Indianapolis.

Family

6/10

Pleasant

19 Jul 2026

James

Staff was great, no issues with them. Area outside of hotel not so great. Lots of homeless. IMO worse than downtown Cleveland Ohio. Not much to do in immediate area. Elevators kinda smelled. Mall attached was desolate. Half of the elevators the down call button did not function. Would not return unless I didn’t have a choice.

Family_with_children

4/10

Poor

19 Jul 2026

Marguerite

Number one for starters the parking garage is far from getting to the building. You have to roll your bags almost across the street to get to the upper steps.the pool area they don’t have a good drain system. It stays wet in there and people kept falling down .number three I called and requested my room to be clean and no one came to clean my room all day in general. The staff was very nice and tried to compensate me for the inconvenience, but since I did a third-party booking, they couldn’t take any money off. The breakfast was really good but the evening was just like a snack so if you’re hungry in the evening, go out to eat.

Family_with_children

10/10

Exceptional

18 Jul 2026

Alan

All was good except breakfast on Saturday morning

Partner

10/10

Exceptional

18 Jul 2026

Brenda

Clean and spacious room. Noise was minimal.

Partner

10/10

Exceptional

13 Jul 2026

Olivia

Since I arrived I found a very pleasant atmosphere and smelling good. Those of the register were very kind and answered all my doubts very clearly. All the employees with whom I had contact from the registration, the restaurant bar, the waiters etc, all very friendly. I had a very happy and quiet stay. I loved it

8/10

Excellent

12 Jul 2026

Britney

I wouldn’t say it was perfect but good enough. We stay at embassy suites a lot and this one had a great layout but the breakfast options weren’t as expansive as some of the other ones we’ve been to. I appreciate the early check in which was awesome, and the rooms were clean enough the cleaning crew left behind a coffee lid under the bed which wasn’t a huge deal but in my mind I wondered what else they missed and I questioned the quality of the cleaning. The location is fantastic and I didn’t have a hard time parking but it is tight. Overall good stay.

Family_with_children

8/10

Excellent

12 Jul 2026

Josvani

Gracias por el servicio y las instalaciones

Friends

8/10

Excellent

10 Jul 2026

Felecia

The staff was very helpful and professional. The hotel is beautiful although there are some issues with the carpet in some areas. I enjoyed my stay and you will too, but be prepared for the $48 / night parking change.

Family

8/10

Excellent

05 Jul 2026

Monica

it was kool staying here the staff was friendly and helpful only problem was hair left in my bathroom at check in and they fix it asap.

Family_with_children

10/10

Exceptional

26 Jun 2026

Kim

I like the fact that they gave us some snacks when we showed up. I wished that would’ve been a little bit more in the online booking. Maybe I didn’t read it clearly I would’ve taken advantage of it, but we had to get to our venue that we were going to I wish it was a little bit less expensive but other than that, everything was good.

10/10

Exceptional

21 Jun 2026

Amber

We left candlewood suites because it was just horrible and came here and it was absolutely wonderful!

Partner

8/10

Excellent

17 Jun 2026

Kelly

The hotel was very clean & the room was spacious! Downside the bar isn’t open very late.

Friends

8/10

Excellent

14 Jun 2026

Marianne

I gave 4 stars because the pool was closed down 2x before regular closing time when my daughter tried to swim and also the entrance was VERY difficult to find upon arrival by car. Drove around the block a few times. Those minor things aside we had a wonderful stay! Breakfast was great, room was comfortable and every single employee that we interacted with was so professional, attentive and kind. 5 star staff. One of the staff at breakfast went above and beyond and moved some chairs for us and the women who took our dishes did so with a smile and friendly greeting. The gentleman at the front desk who checked our luggage was exceptionally kind. (I regret not getting names). It seems like everyone who works there is happy to be there and that is rare to see these days. Someone must be doing something right! Thank you for making us feel very welcome!

Family

10/10

Exceptional

13 Jun 2026

Brian

Nice accommodation for two nights. Breakfast was excellent and staff work very hard during this time to meet guests needs. Great location!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Catherine

Staff was excellent. Came from put.of town, had a hard time finding, but staff was extremely patient and helpful.

Partner

10/10

Exceptional

05 Jun 2026

Ross

X

Partner

10/10

Exceptional

05 Jun 2026

Ann

Great hotel and a great location. Parking was easy and the hotel staff were friendly and helpful. Very nice rooms.

10/10

Exceptional

03 Jun 2026

Cristina

I had a wonderful stay at Embassy Suites Indianapolis. The hotel was clean, comfortable, and in a great downtown location close to restaurants and attractions. The suite was spacious and well-maintained, providing plenty of room to relax.

The complimentary breakfast + cocktails were excellent with many options to choose from, and the evening reception was a nice added touch. The staff was friendly, welcoming, and always willing to help.

Overall, the experience exceeded my expectations, and I would definitely stay here again. I highly recommend this hotel to anyone visiting Indianapolis for business or leisure.

8/10

Excellent

02 Jun 2026

Jacob

Very clean and room was ready early.

Partner

8/10

Excellent

01 Jun 2026

Stacy

Staff was friendly and efficient but the room had lots of wear and the bathroom door was a sliding barn door which did not stay shut and also afforded zero privacy.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Sridhar

Great Location, friendly staff and excellent break fast The location is excellent with number of dining options in walkable distance. Parking, though little pricey is, located in the same drive away as the hotel entrance which is another plus. one can easily self park without trying to find parking near by.

we didnt use any amenities as we just came here to sleep. But I would stay here again, if I need to stay in Indy downtown.

Family

10/10

Exceptional

30 May 2026

Greg

Very clean, nice hotel. Added benefit of snacks, alcoholic/non alcoholic drinks in the evenings. Very nice breakfast in the morning.

Partner

8/10

Excellent

29 May 2026

Angela

Overall great stay highly recommend we will be back

Partner

10/10

Exceptional

28 May 2026

Tamara

It was a great stay, can't wait to return!

Family_with_children

6/10

Pleasant

25 May 2026

Ken

The staff that interacts directly with the customer is outstanding. This includes the front desk and the food services staff at breakfast and the evening reception.

Housekeeping is inconsistent and often misses simple items such as replenishing the coffee.

Overall, the hotel needs a little TLC. In our room, some of the flooring was coming up. There are obvious places where there were defects with the elevator call button panels. In some areas, the paint is seriously showing its age. The building is nice, it just needs to have some more budget put into overall maintenance.

Partner

10/10

Exceptional

23 May 2026

Shaquan

Clean room and great breakfast and wonderful staff

Self

6/10

Pleasant

18 May 2026

Sheri

The room was average, a little run down, but the staff was great and we enjoyed the breakfast.

Family

10/10

Exceptional

17 May 2026

MARIA

Hotel needs some repairs. Specially in the rooms. The staff were incredibly helpful. The hotel location is very convenient as is connected to the convention center, mall, and close to restaurants. I will recommend the hotel.

Family

10/10

Exceptional

15 May 2026

Marc

The front desk staff was superb!!

10/10

Exceptional

13 May 2026

Ronda

The hotel was really nice and within walking distance to every thing you need.

Family_with_children

10/10

Exceptional

12 May 2026

Kristin

Breakfast was great.

Friends_and_family Family

2/10

Poor

12 May 2026

Justina

I booked double suite room. For myself my husband and two kids. The two bed were supposed to be queen size. Who puts twin size beds in a double suite??? I paid almost 1k for one night and this room. $941 to be exact. Just because of a concert at Lucas stadium. For what? my husband is 6'7 he didnt even fit in this bed. I had np room to sleep so slept on a mini tiny sofa. This is absurd. It should be illegal to charge that much money just because of a concert thats near by. Do not recommend. Wont be coming back. Also A/C - Heater works so loud that its impossible to sleep. Absolute nightmare. It would have been cheaper to fly out after the concert than stay in this hotel. Breakfast ? Just looked at it, didnt even try anything. For paying almost thousand bucks per night, this hotel should be ashamed.

Friends_and_family Family

8/10

Excellent

10 May 2026

Benjamin

Liked the gym, the breakfast and staff was amazing, the maintenance staff was great, fixed the pull out couch, we had trash and dirty socks left in the room when we checked in

Family_with_children

8/10

Excellent

09 May 2026

Christina

Great breakfast. Quiet and dog friendly.

Pet

10/10

Exceptional

06 May 2026

Dion

breakfast was great and hot and fresh

Family

10/10

Exceptional

05 May 2026

Jennifer

Excellent

Friends_and_family Family

8/10

Excellent

04 May 2026

John

I found a soft drink bottle with some drink still in it under the TV stand and used sheets in fold out couch. Not pleasant for s new visitor.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jim

Big city no stress checking in
Pulled car inside out of traffic and checked in and parked

Family_with_children

10/10

Exceptional

03 May 2026

Fannie

The young man, DJ, who checked us in, was very professional, courteous, and very attentive.

Family

10/10

Exceptional

02 May 2026

jane

The staff was super friendly and helpful. The room was clean but the shower gel was empty.
The metal piece at the top of the door was broken from its hinges and had to manually be put back into place in order to close door to the room.
Breakfast was very good and plentiful. They even had breakfast open early to accommodate runners in the mini marathon that day.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Micah

Yes

Partner

10/10

Exceptional

01 May 2026

Kimberly

breakfast was great and parking was nice.

Friends

6/10

Pleasant

01 May 2026

Stephanie

The hotel was a little tricky to find. Our Uber driver passed it upon arrival, and our doordasher ditched our food in a random location because they could not find the building. Overall, it was a nice location though right next to a lot of things near the circle.

Within 5 minutes of checking into my room I got horrible chemical burns up and down both arms when washing my face from leaning on the counter. It was midnight. I waited 2 hours to notify staff because it was stinging and super red... I received a solo icepack and was told to contact them in 20 minutes. It was midnight already so I just dealt with it.

Breakfast was top tier. Made to order omelettes and a great hot breakfast with muffins and danishes, fruit, etc.

We didn't have time to utilize the pool and hot tub because we checked in late from a wedding, and they closed at 10pm.

Partner

10/10

Exceptional

28 Apr 2026

Trinity

The hotel

10/10

Exceptional

28 Apr 2026

Clark

Everything was great!!

Family_with_children

10/10

Exceptional

27 Apr 2026

Chris

Overall great experience.

Partner

10/10

Exceptional

26 Apr 2026

Taylor

Clean room

Friends

10/10

Exceptional

26 Apr 2026

Iantha

Great breakfast multiple fresh options.

Partner

4/10

Poor

24 Apr 2026

Mya

Very late check in got the run around for awhile they Keir telling us any minute for hours. We left came back and so wasn’t ready by 7. The pool and hot tub was not well kept or rules enforced AT ALL. The pool experience was definitely SOMETHING the kids with and with parents followed none of the hotel rules. I got up at 5AM to try and beat the crazy kids fit the hit tub they weren’t supposed to be in and it was CLOSED and then also the front staff kept telling me into be thirty minutes. He said that up until 9AM which was the real let down as a mom who fought for the time alone to relax. Breakfast was available and edible no complaints there our room was clean. When we called for towels they never came until we stopped the housekeeper the next day in the hallway.. I did have higher expectations for the Embassy but thanks for the stay!

Family_with_children

8/10

Excellent

21 Apr 2026

Shante

The hotel was nice and the staff was friendly. Parking was very expensive. We were not able to enjoy the hot tub due to the kids playing in there.

Family_with_children

6/10

Pleasant

19 Apr 2026

Leslie

Clean comfortable room and bed. Staff friendly. It was very annoying when desk clerk programmed my room key wrong and I had who back down to the desk leaving my suitcase at the room door since I had my 5 year old grandson with me. Then she had given me the wrong room

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Tammy

The room was nice and clean. However, the hotel is very nice.

10/10

Exceptional

16 Apr 2026

Cedric

Nice hotel in the heart of downtown Indianapolis. Walking distance to food places and bars.

Family_with_children

10/10

Exceptional

15 Apr 2026

Afenya

Great breakfast and amazing, large suite. The hotel connects to the convention center via the Skywalk. It's a long walk but worth it.

Friends

10/10

Exceptional

14 Apr 2026

Cornelius

Great experience

Self

2/10

Poor

12 Apr 2026

Sara

I don’t typically leave reviews but this hotel stay was so disappointing I think it’s important to let people know.

10/10

Exceptional

12 Apr 2026

Christina

Evening reception and breakfast were great, especially the made-to-order omelets. Our room was very clean and fresh, but I was hoping to see more amenities in the bathroom su h as shower cap, q-tips, etc. Shampoo, conditioner, and body wash provided were very nice.

Partner

8/10

Excellent

10 Apr 2026

Sade

Great stay

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Danijela

Clean room, pleasent staff and tasty food. Parking was a little confusing when exiting and the toiletries smelled nice but were all for men. Other than that everything was great!

Business

8/10

Excellent

06 Apr 2026

Jennifer

Good

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Nathan

Rooms were nice and clean. Everything was great! Only complaint was that the bartender was not very responsive to everyone at the bar/food area. It took forever just to get him to look at us to order an appetizer and drink.

Family

8/10

Excellent

02 Apr 2026

Sarah

breakfast was a little old, body wash empty in shower, charge $48 a day to park on top of room fee, room could use some repairs, pool deck very slippery . staff very accommodating and friendly,

Family

10/10

Exceptional

02 Apr 2026

Cynthia

I was suppose to book May 22nd-May23rd and had my friend check the reservation. I have now rebooked for May 22nd to the 23rd at different hotel

10/10

Exceptional

30 Mar 2026

Antonio

Good customer service

10/10

Exceptional

30 Mar 2026

Sagirah

The staff here are very nice. The location is surrounded by a lot of dining and is even attached to shopping. Would definitely recommend especially if you are going to the convention center.

Self

10/10

Exceptional

29 Mar 2026

Cheryl

Friendly and helpful staff. Very good breakfast. Hotel and room very clean.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Brian

Ff

10/10

Exceptional

28 Mar 2026

Jessica

Everything was great

10/10

Exceptional

26 Mar 2026

Garrett

Great location... Walk to a lot of interesting places , both historical and local.

6/10

Pleasant

24 Mar 2026

Melissa

There was a water outage in the area and we had to make due with no water

10/10

Exceptional

24 Mar 2026

Kiara

Really enjoyed our stay!

Friends

10/10

Exceptional

18 Mar 2026

Kimberly

Room was big

6/10

Pleasant

17 Mar 2026

Gina

Overall, it felt dirty. There isn't proper drainage on the pool deck; a mother and her newborn slipped and almost fell. There was a booger on the wall in our room's bathroom and the woman who checked us in was not professional. She was acting very playful with her coworker and was more engaged in play than checking us in. The hotel had an odd aroma as well. Perhaps it's the cleaning products.

The bathrooms in the pool area were very well-maintained, and a maintenance man asked me if I needed assistance as he thought I looked lost. My boyfriend appreciated the sports playing on the projector as we rode the elevator.

Partner

10/10

Exceptional

15 Mar 2026

Kenneth

Everything about the day was amazing. The staff the venue, the room, the food, all of it.

Partner

10/10

Exceptional

15 Mar 2026

Tara

The room was clean and gym had enough equipment.

8/10

Excellent

15 Mar 2026

Julio

Good service , Good and clean room , and I enjoy the breakfast

Partner

8/10

Excellent

15 Mar 2026

Lynn

Employees at happy hour and breakfast were exceptional and very kind.

Friends

10/10

Exceptional

15 Mar 2026

Shieta

I want to recognize the excellent service my group received during our stay at Embassy Suites Downtown Indianapolis.

From the moment we arrived, Oli at the front desk provided outstanding hospitality. Check-in was smooth, professional, and welcoming. Oli also took extra time to help us get acclimated to the downtown area and provided helpful information that made navigating the city much easier. That level of attentiveness really stood out.

The next morning, the complimentary hot breakfast was fantastic, especially the made-to-order omelet station, which was fresh and delicious. I would also like to recognize Clarissa, our breakfast waitress, who went above and beyond to make sure guests were taken care of. She was attentive, friendly, and created a very positive start to the day.

Employees like Oli and Clarissa truly represent excellent hospitality and made our stay memorable. Please recognize them for the outstanding service they provide to your guests. Because of experiences like this, I would absolutely choose this location again when visiting Indianapolis.

Friends

8/10

Excellent

12 Mar 2026

Matthew

Stay was great. Staff was exceptionally friendly and accomodating.

Self

10/10

Exceptional

09 Mar 2026

Lori

Best hotel and location

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Karren

Very very disappointed with the bar. We got back from a big Iowa basketball win. Wanted to celebrate , the bartendar was AWEFUL. We waited an unacceptable time to get our drinks as did others but he made sure people at the bar already drinking got served. No acknowledgement to us or anything. He knew damn well we were waiting. It was ridiculous. Tables were not cleared off. For a relatively higher end hotel this little bar was a joke. Very disappointed.

Partner

6/10

Pleasant

07 Mar 2026

anne-marie

Shower smelled moldy. The pool was gross and made out of metal which looked gross

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Alessa

The hotel has been updated from the last time I stayed, but it still needs some work, especially with cleanliness. The room was large but definitely needed to be cleaned better. There were some splatters on the wall, stain on the ceiling, weird dark splatters on the bathroom floor under the sink and the coffee area had leftover food and was sticky. Also, im pretty sure the bed frame was broken- anytime I got on the bed, it made this awful noise (please note my weight is in the mid100s so I don’t think it was me). The staff was great! The breakfast was convenient and was decent for an included breakfast, but some of the food was very stale. The omelette station was amazing. Conveniente location but I felt a little unsafe in the area. I don’t think we will stay again because of the cleanliness.

Partner

8/10

Excellent

03 Mar 2026

Juli

Pool was closed the whole time were there which was inconvenient but whatever. Embassy is still a nice place to stay and has a good breakfast.

Partner

10/10

Exceptional

27 Feb 2026

Kennith

Yes

Friends_and_family Friends

4/10

Poor

24 Feb 2026

Marala

The room was nice and clean, the hotel was clean also. The only issue was security. There were a lot of homeless people walking off the street and walking throughout the hotel after hours. The security seemed to be used to the situation. The staff were not to alarmed about the people walking around either.

Friends_and_family Friends

2/10

Poor

24 Feb 2026

JERMAINE

No water. I had to bathr myself with water I had to heat in the microwave. With that said i did not take advantage of the breakfast i paid for because without hot water how could kitchen staff wash there hands ans properly sanitize the dishws and

8/10

Excellent

23 Feb 2026

Joseph

Room was spotless and staff was ok

Partner

2/10

Poor

21 Feb 2026

Dante

All water was off from 10pm-9:00am

6/10

Pleasant

17 Feb 2026

Thomas

Needs updating

Leisure Family

10/10

Exceptional

16 Feb 2026

Lisa

YES

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Melissa

From the atmosphere to the complementary evening drinks and morning breakfast, Embassy Suites is perfect. The hotel has inside access to restaurants, shopping, and the Indiana Repertoire Theater.

The suite is clean with a nice living area, fridge, micro that can be closed off from the bathroom and bedroom.

10/10

Exceptional

15 Feb 2026

Kenyell

Cleanliness

10/10

Exceptional

15 Feb 2026

Jordan

Clean and good breakfast.

Partner

10/10