Name: Hyatt Place Indianapolis Downtown
Address: 130 South Pennsylvania St, Indianapolis, 46204, US

10/10

Exceptional

11 Jul 2026

Dwight L

NA

10/10

Exceptional

11 Jul 2026

Tyson

Room was spotless and staff were very accommodating. Would definitely stay again.

Self

10/10

Exceptional

08 Jul 2026

alex

Great hotel, great location

Business

6/10

Pleasant

06 Jul 2026

Sharmaine

You have to pay for parking per night it’s 46$. During the day same price. The breakfast options weren’t the best, but it was free. The bar hostess was the best. They made me feel at home while I had to work. There is a 25$ early check in fee. I checked in one hour early and it couldn’t be waived. The room was small but nice. Not for a family at all just for one or two guest. Coming from out of town (AZ) I don’t think this small city could tax so much. Overall I would give it a 4/10. I just don’t understand why the early check in fee couldn’t be waived and why was parking so expensive when it should be included with your stay. I ended up paying over 200$ in parking fees.

Self

10/10

Exceptional

06 Jul 2026

Krystal

Room was clean. Breakfast was normal eggs, sausage, waffle etc. staff was friendly they have a small 24/7 store area for snacks. Pool had kid floaties which was a plus.

10/10

Exceptional

06 Jul 2026

Jasmin

We stayed for my birthday was in great location for barhopping fairy clean room didn’t get to have a chance to have breakfast, but I heard it was great. We did have drinks. The bar was great good hospitality and hospitality checking in and out was amazing. No problem with lounging in the lounge area having morning drinks, till our Lyft picked us up it was a wonderful stay

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Cecilia

The location is excellent. However, their mattress can use a bit of upgrade. You can hear the spring when you sit on it. We've been waking up with back pain and stiffness everyday. Beware of parking. We only parked the car for 2 nights even though we stayed 6 nights. The check in staff told me that I will only get charged 2 nights as long as I tell the front when I return my rental. I specifically went to the front desk notifying them that please make sure to only charge 2 nights of parking the day I returned the rental. They assured me that everything is taken care of. But unfortunately when I checked out, they still charged me 6 nights of parking and the front desk told me that she can't change my invoice and i have to contact the manager. I emailed the manager explaining the situation and is currently awaiting his reply.

Family_with_children

10/10

Exceptional

28 Jun 2026

lisa

Great location!

Partner

10/10

Exceptional

24 Jun 2026

Kristina

It was the nicest hotel I have stayed at in a long time!! We had a room with a city view and it was awesome! We didn’t use the pool, but it looked nice! Breakfast was delicious and many options. Front desk lady was very helpful.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Arlene

Check in was a breeze & our room was clean. Their sign in the room said to expect housekeeping to come every other day. When the second day came we threw our towels on the floor thinking that when we came back in the afternoon, all will be refreshed. Even when we left the hotel that morning, we went by the front desk to make sure that someone would be coming by. Sadly, they did not during the 5 hrs we were at our conference. We told FD that HK never came to collect trash & bring us clean towels. FD got a hold of them & we were definitely expecting them to come by while we were out again for the late afternoon & evening. We came back tired around 10 and still no sign of HK! After another visit to the FD, HK finally showed up just to drop off the towels but no trash pickup. Another issue --the cold water pressure was very weak in the shower & sink. They sent someone to check it out but he couldn't fix it & told us that the mgr would call us to offer comp. for the inconvenience. I was hoping to get the $50 discount on our stay since we had to deal with it for 3 days however, cuz we went through Expedia, & not them directly, they couldn't. He supposedly reached out to Expedia to start the process, but he couldn't guarantee that Expedia would actually turn around & give the compensation back to me. The mgr said this has happened before where they gave Expedia the compensation to pass on to the customer, but Expedia turned around to the customer & told them they never received it.

Friends

10/10

Exceptional

23 Jun 2026

GERALD

Everything went well - no issues.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

JOAN

The door to our room (941) was warped and could hardly be opened or closed.

Breakfast was jammed and there was no food. They were out of virtually everything. This hotel makes a lot of money from Fever home games. When those games occur, the hotel needs to plan ahead and have more food and possibly even extend the breakfast time to 10 am like on a weekend. There was no bread, no eggs, no pancakes or French toast, no fruit.

Parking was convenient and easy.

Partner

2/10

Poor

18 Jun 2026

Jose

The rate vs the quality does not make sense.

Partner

4/10

Poor

16 Jun 2026

Connie

First, I thought I was registered for the hotel across from the Indianapolis Convention Center, which was not the case. That meant I had to walk everyday to the Convention center for the event I was in town for. I use a cane, did not want to spend extra money on uber, so thankfully I managed.
Second, the hotel didn't have the expected extra restaurants or other things that they have advertised.
Third, they did not have a microwave in the room and you had to go down to heat up any food or popcorn, etc. I thought this was included in my room.
As far as the staff, they did their best, very friendly, and understanding.
The one restaurant they did have was clean, the food great, and the breakfast free and very good.
The floor on the main floor was sticky, dirty, but I really think that was just that one day.
I did feel safe in the area, I saw police everywhere. Especially during the day.
The room itself was clean, the temperature comfortable, the windows had black out shades that helped cut the noise from the car parking deck that was beside the window. No beautiful sight to look at from the windows...but I guess that is how it is there.
Would I stay there again? I don't think so. 🤔. I just wish I could have had a good veiw of the city 😪.
In my opinion, if you advertise something, you should stand up to the expectations for your business. This was a great letdown.
I misunderstood the location, but everything else was still lacking.

Self

10/10

Exceptional

15 Jun 2026

Stephanie

This hotel is very good. Everything is clean. The staff were eager to help. The free breakfast wasn’t stellar but it was better than most free hotel breakfast. No complaints!

Family_with_children

10/10

Exceptional

14 Jun 2026

Sarah

Very convenient. Excellent breakfast. Nice and clean.

Family_with_children

6/10

Pleasant

14 Jun 2026

Yvonne

We were in town for a conference at the convention center and the hotel location is convenient. It was a 7-10 min walk. The area seemed fairly safe but would recommend female visitors walk in group of 2 or more. There are many homeless near the convention center area and in the evenings people coming to the area for entertainment become very loud and rowdy. The hotel staff in the breakfast area were very sweet and accommodating! However, housekeeping seemed disorganized, forgetting to service our room, forgotten delivery of towels that were requested, etc. Maybe they are short staffed? The front desk kept saying they were \"very busy\" and didn't seem to know how to handle these issues so we ended up borrowing supplies (towels, tissue paper) from a friend staying in another room.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Al

Everything was lovely. Staff is very professional. Great wkend stay

Partner

10/10

Exceptional

14 Jun 2026

Lawrence

Convenient to everything.

Family

8/10

Excellent

14 Jun 2026

Kathryn

Breakfast was good. It was basically the exact same everyday. We had to get our room cleaned on day 3. Its supposed to be every other day, but they didn't come on the 2nd day.
Biggest complaint is out of the hotel's control...its so loud! Lots of stret car racing from 11pm -2 or 3am. EVERYDAY! Cars going by with music so loud at 2am that I thought there was a concert across the street.

Friends

10/10

Exceptional

14 Jun 2026

Jennifer

The room was spacious, clean, comfortable, and quiet. The staff were friendly, helpful, and welcoming. Breakfast was delicious and bountiful!

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Patty

This hotel is great! Location is great, parking is easy, safety is evident, breakfast was amazing and the staff were incredible! Will definitely stay here again!

Business

10/10

Exceptional

13 Jun 2026

Shelia

The rooms were nice. Staff was friendly.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Jennifer

Great breakfast, clean rooms.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Dolinda

The guy at check in was not friendly at all.
The hotel was great!
The guys at Valet parking were amazing!

Friends

6/10

Pleasant

12 Jun 2026

Keitha

I have a 50/50 feel about this property for it to be such a pretty location I found it to be very dirty! A lot of the furniture was stained from the room couch to the furniture in the lobby! I didn’t like that at all!

8/10

Excellent

07 Jun 2026

April

It was very clean and friendly. Parking garage is next door. Couldn't use the pool due to a lot of kids were using it. We would come back.

Partner

8/10

Excellent

01 Jun 2026

Anna

The staff was very nice. The hotel was very clean. Would’ve liked to have been told that there was no view at all, besides an air-conditioning unit outside my window. Order dinner from the restaurant bar grilled chicken sandwich was burnt an edible hamburger bun was completely burnt. Breakfast was not very good.

8/10

Excellent

31 May 2026

Melissa

Everything was really nice out only complaint was the drag racing in the streets til 3am even on the 12th floor it was super loud and kept us up.

The property it self was wonderful, the breakfast was amazing. We enjoyed everything else.

Family_with_children

10/10

Exceptional

24 May 2026

Joyce

👍

8/10

Excellent

23 May 2026

Timothy

We were in town for an Indiana Fever game. Unmatched in terms of convenience for going to a game. Literally out the door, directly across the street, and you’re in the lobby if Gainbridge Fieldhouse in no time.

Literally the only thing that wasn’t great was that the window in our room, which overlooked the stadium, was so flithy that you could barely see through it. I know hi-rise hotels aren’t washing their exterior windows weekly or anything, but these looked like they haven’t been cleaned in six months to a year. Other than that, everything was great. Breakfast (included) was good.

Partner

10/10

Exceptional

20 May 2026

James

A

Partner

2/10

Poor

20 May 2026

Tim

Parking was horrendous and i was double charged and when speaking to a manager she was super nasty about it. I wanted to speak to someone above her and she smiled and said she was the only manager there at the time. I would stay in a tent before ever staying there again

10/10

Exceptional

18 May 2026

brandon

My second stay, and everything was amazing

Self

10/10

Exceptional

18 May 2026

Joyce

Wonderful hotel. Extremely convenient for a Fever game. Valet parking was kinda expensive but what is a girl to do with all her bags...lol..

Thank you.

Self

10/10

Exceptional

17 May 2026

Terry

Clean rooms, helpful staff and good breakfast choices

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Teresa

Great place to stay. Very clean and beds are comfortable.

Friends_and_family Friends

8/10

Excellent

11 May 2026

Jason

Property is clean, it has everything u need pool, gym and a tiny store for ur needs. The breakfast is good specially the potatoes. The hotel is near restaurants and a cvs pharmacy if u need anything. The hotel is well staffed and everyone is willing to help. I must say tho Jordan was amazing she helped us get into our room as soon as she could. She was amazing for that we had just gotten off a red eye flight.

Partner

10/10

Exceptional

10 May 2026

Kara

Amazing!! I highly recommend if visiting Indianapolis. Extremely clean, staff so welcoming and the rooms spacious. The beds are extremely comfortable…I was impressed. We will never stay anywhere else when we visit again.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Dana

Stayed at the Hyatt for one night while in town for a concert. They were able to accommodate early check in and valet parking was very easy. Room was clean and beds were soft. There were only 2 USB ports in the room and for a party of 4, we could have used more for charging purposes. Breakfast was delicious

Friends

8/10

Excellent

10 May 2026

Matthew

Clean hotel. Very secure. They would make sure only people that had a paid for room were allowed in the hotel after hours. Only issues we had was the tv in the room was not fully working. Only about 4 or 5 channels would actually work. But besides that it was very clean, and very close to both stadiums for any events. Walking distance to both.

Family_with_children

8/10

Excellent

05 May 2026

Ashley

Valet was not good took ten mins to get vehicle. Times where it was not staffed.

10/10

Exceptional

04 May 2026

Stephanie

Good location, convenient

Family_with_children

10/10

Exceptional

03 May 2026

Shelley

The rooms were very clean & comfortable. The staff was very helpful & polite. I would definitely stay there again.

Family

10/10

Exceptional

03 May 2026

Gaston

Great location. Room was modernized and clean. Parking very accessible and covered. Staff was very helpful.

Family

10/10

Exceptional

01 May 2026

James

Customer service was excellent. My room was comfortable and very quiet.

10/10

Exceptional

26 Apr 2026

Ryan

Check in was very easy, staff was friendly.
Room was very clean, probably the cleanest hotel I have stayed in. Everything from the carpet, bathroom, furniture, and bed.
The bed was very comfortable, almost too comfortable!
Breakfast was delicious and a great variety of items to choose from.
Location was excellent with everything within walking distance.
Parking garage is very secure.
I would definitely stay again!

Partner

10/10

Exceptional

21 Apr 2026

Gregory

.

Family_with_children

10/10

Exceptional

20 Apr 2026

Donna

Great location! Found parking two blocks away for half the hotel cost!

Family

10/10

Exceptional

19 Apr 2026

Stephanie

Convenient location with many restaurant options in walking distance. Punchbowl social was a hit with our kids. Breakfast was nice. Pool was fun for the kids.

Family_with_children

10/10

Exceptional

17 Apr 2026

Lexi

Perfect location. Very clean, nice staff.

Partner

10/10

Exceptional

16 Apr 2026

Areva

Only thing I didnt like is you have to pay an extra 50$ on top of the room rate just to park in their garage.

10/10

Exceptional

15 Apr 2026

edgar

Love this property very clean friendly staff I slept so good

Self

10/10

Exceptional

12 Apr 2026

Victoria

Check-in was quick and easy. The room was nice and clean. We went to the bar for a couple of drinks later that evening, the bartender was super nice. We had a delicious breakfast the next morning, and a quick and easy checkout.
We look forward to booking another stay in the future!

Partner

10/10

Exceptional

12 Apr 2026

Shawn

Great

10/10

Exceptional

12 Apr 2026

Tamar

I was very impressed for someone like myself who doesn't travel often. The hotel was convenient, rooms were nice and decor was simple but while providing comfort with affordability. The breakfast buffet was good and offered a variety of options. With the high prices, having a hotel to supply a breakfast buffet was a steal. Thank you Hyatt Place!

Self

10/10

Exceptional

11 Apr 2026

Saraya

First room had a wet stain on the mattress and sheet so they loved us. Second room was amazing. We had the view of Gainbridge Stadium which we enjoyed. The breakfast on the weekend was much better than the breakfast on weekdays. The staff was nice. Pivot restaurant inside the hotel was really good.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Amber

T

10/10

Exceptional

03 Apr 2026

David

Great

Family_with_children

10/10

Exceptional

03 Apr 2026

David

Great

Family_with_children

10/10

Exceptional

31 Mar 2026

John

Wonderful visit, friendly and a nice location downtown!

Partner

10/10

Exceptional

31 Mar 2026

James

Clean room perfect for the Basketball game!

Partner

10/10

Exceptional

30 Mar 2026

Sondra

Everything was great. We enjoyed ourselves.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

CHUCK

yes it was amazing

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Brandie

Our stay was good. It was a clean hotel and the staff was nice

10/10

Exceptional

27 Mar 2026

Terra

Great hotel! Friendly staff, clean facility & super convenient for anything at Gainbridge Fieldhouse.

Family_with_children

10/10

Exceptional

27 Mar 2026

Latisha

Yes

Partner

10/10

Exceptional

26 Mar 2026

Chelsea

The front desk staff were super friendly and welcoming! Our room was very clean! This is an excellent location if you are going to a basketball game or an event at Gainbridge Fieldhouse! We will definitely be back

Family_with_children

8/10

Excellent

25 Mar 2026

Yolanda D.

Great location and the staff was super friendly. Definitely will book with them again ❤️

Friends

10/10

Exceptional

23 Mar 2026

JoEllen

Clean

2/10

Poor

22 Mar 2026

Craig

Check in was at 3pm nut didn't have rooms available until 5:30pm!

2/10

Poor

22 Mar 2026

Hui

The hotel's soundproofing is terrible; the voices of pedestrians on the street sound as if they are right next to your ear.

10/10

Exceptional

22 Mar 2026

Chanae

Perfect location for any event at Gainbridge. Staff was super welcoming and was eager to resolve any concerns.

Family_with_children

10/10

Exceptional

20 Mar 2026

Bruce

Nice place in a great location!

10/10

Exceptional

20 Mar 2026

Rachel

Great experience with the staff. Breakfast was tasty. Overall clean and convenient for our stay,we were in town for a concert right across the street.

Partner

10/10

Exceptional

19 Mar 2026

Arnold

Good

10/10

Exceptional

18 Mar 2026

Janea

The location is great and convenient.

Friends

10/10

Exceptional

17 Mar 2026

Monica

Clean room and comfortable bed

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tracy

Loved this hotel..customer service was outstanding❣️❣️❣️ Whoever is managing the breakfast stations March 13th-16th weekend runs it like a 5 star Michelin restaurant

Family_with_children

10/10

Exceptional

16 Mar 2026

Jedidihia

Everything was great

2/10

Poor

16 Mar 2026

Renee

Horrible, did not get any sleep my stay. Due to my room being by the elevator. Awful, because the hotel is nice.

Self

8/10

Excellent

15 Mar 2026

Meah

Loved the property. Went for a concert and it was right across the street from the event. Staff were friendly and the food was great! Only issue was my room was not ready when I arrived . Had to wait 2 hours to get in which cause me to be late to the concert. I will say that Payton went above and beyond to help me in every way possible. She single handily made my experience better. Thank you!

10/10

Exceptional

15 Mar 2026

Quan

Amazing property

Family_with_children

10/10

Exceptional

15 Mar 2026

LeTasha

The staff was very friendly and helpful, especially Mr. Gregg. I would recommend booking a stay there again.

Family

10/10

Exceptional

15 Mar 2026

DAVID

Good amenities

10/10

Exceptional

15 Mar 2026

Charese

Location was excellent for the Cardi B concert. Directly across the street from Gainbridge Fieldhouse. Rooms were clean and comfortable. Breakfast was fantastic as well.

Friends

10/10

Exceptional

13 Mar 2026

William

N/A

Family_with_children

10/10

Exceptional

13 Mar 2026

Melanie

The room was very clean and comfortable

Partner

10/10

Exceptional

13 Mar 2026

Tonya

Didn’t need a/c was in the winter

Business

10/10

Exceptional

13 Mar 2026

BRIAN

Kind staff

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Rhonda

Everything worked great

10/10

Exceptional

08 Mar 2026

Laura

This hotel was amazing. Great staff!! Very clean and great security. Also, close to everything.

10/10

Exceptional

08 Mar 2026

Zachary

Rooms are very nice and hotel is located close to a lot of great places to eat.

Family_with_children

10/10

Exceptional

07 Mar 2026

Travis

Staff was friendly room clean. Only complaint is they ran out of a few things at breakfast but that's being a minor issue

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Brandy

We took our kids to a Pacers game. The location was amazing, room was clean, parking does cost 46.00 for the night. Breakfast was great and so was the morning staff.

10/10

Exceptional

05 Mar 2026

Chandara

Convenient to Gainbridge

Friends

10/10

Exceptional

04 Mar 2026

Marsha L

The room was amazing and the breakfast was also

10/10

Exceptional

04 Mar 2026

Heather

Everything was so good from the moment we walked in until the moment we left.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Jessie

The rooms were clean and tidy. The facilities were nice as well. The valet was not worth it and charging for parking was outrageous. The breakfast buffet was not expected. We ended up going out to eat. All employees were very friendly!

10/10

Exceptional

02 Mar 2026

Kristy

Clean room and great amenities! Top-notch breakfast too (best hotel breakfast I’ve ever experienced).