Name: Crowne Plaza Indianapolis-Dwtn-Union Stn By IHG
Address: 123 West Louisiana St., Indianapolis, 46225, US

10/10

Exceptional

26 Jul 2026

Elaine

The hotel and their staff were excellent. Everything and everyone was/is of quality above the industry standards. I am very impressed with how they treated guests. I would recommend the hotel for future stays.

6/10

Pleasant

24 Jul 2026

Creighton

MAJOR construction going on around the outside. Forced to valet for $50. No more indoor pool as of 2 years ago, but we weren't informed of that. Breakfast was supposed to be included, but it was $58 for 2 people for a slightly upgraded continental. Several things weren't communicated.
Getting a train car room was pretty cool though, but be sure to get the backside cars so you're not looking out every window right into the hallway

6/10

Pleasant

22 Jul 2026

william

The hotel was disappointing. Did not live up to it's online profile.

10/10

Exceptional

21 Jul 2026

Veronica

Clean

Business

10/10

Exceptional

21 Jul 2026

Lurenzia

This is a beautiful and unique property. The train rooms are gorgeous. I thought the entire hotel was nice. The ballroom was very nice. The staff was great. The hotel is in a great location with access to Lucas Oil Stadium. It's also within walking distance to the basketball arena, and the professional baseball field. There are great downtown restaurants and other things in walking distance as well. I would definitely stay again.

Family_with_children

8/10

Excellent

20 Jul 2026

Katherine

A nicely renovated former train station. The staff we interacted with were helpful and nice. Rooms were well appointed. Good central downtown location.
The only issue I had was that the rooms don’t have exterior windows and as a result they were very dark. I like looking outside and sunlight.

Friends

8/10

Excellent

20 Jul 2026

Paul

We stayed in a passenger train car which was everything I hoped for. The drawback for the second year in a row was being able to get to the property through the street construction. The biggest reason we will not be coming back is for the second year in a row there is no air conditioning in the bar/restaurant. Also, no swimming pool for relaxation.

Partner

8/10

Excellent

19 Jul 2026

Ronald

Overall our stay was good even though construction was going on and made it a little difficult to find the hotel. Breakfast included would have been nice.

Partner

8/10

Excellent

18 Jul 2026

Misty

Great location to LOS. Bed was comfy. Very cool hotel.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Amanda

Amazing stay! Booked the train car for our room which our kids loved!! What a different experience!!

Friends_and_family Family

2/10

Poor

14 Jul 2026

Anthony

I arrived to check in after I booked a specific room, I was told that I had been upgraded and was not going to be staying in the style of room I booked. The room that I had booked was not available. It’s not an upgrade if I don’t want it. I asked to speak to the hotel manager, after speaking with the manager I was informed they only had a king version of the room I booked instead of the two double beds. I agreed to take that room and then was asked to step back while a discussion was carried out by two of the hotel staff. After a few minutes I was informed that I would be getting the style of room I originally booked. I was lied to, and given the run around when they had the room available. I will not be visiting or booking any IHG hotels. Horrible way to run a company when people choose to patronize your business.

Family_with_children

10/10

Exceptional

14 Jul 2026

Lizbeth

Si quieres una experiencia de la ambientación de estación de tren

2/10

Poor

09 Jul 2026

Danny

This was one of the most disappointing hotel stays I've had.

We booked this hotel for its downtown location and walkability, but ongoing construction completely ruined the experience. The construction noise was extremely loud, there was essentially only one way in and out on foot, and traveling with young children made it even worse because they were very sensitive to the constant noise.

The only walking route was unpleasant, with homeless individuals nearby and a strong smell of urine. This was not the downtown experience we paid for.

What frustrated me most was the hotel's response. After I complained, I was told management would review my case and call me. They never did. I had to follow up multiple times, and the only response I received was what appeared to be an AI-generated text instead of a real person addressing my concerns. It was insulting and made it clear they didn't care.

I understand the hotel didn't cause the construction, but they did choose to ignore legitimate guest concerns. No accountability, no meaningful communication, and no effort to make things right.

I would not stay here again and would strongly recommend choosing another hotel.

10/10

Exceptional

02 Jul 2026

Shannon

Great stay!

10/10

Exceptional

29 Jun 2026

Mohammed

Hotel and staff everyone with outstanding hospitality, very caring and understanding. I reach late to hotel and want to check at noon , without a single word they accepted my request and given full support during my stay with Valet parking and awesome breakfast and good house keeping

Family_with_children

10/10

Exceptional

24 Jun 2026

Heather

The room was such a cool experience - we were in a train car. Beds were excellent and the room was beautiful.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Laurel

Beds and pillows were extremely comfortable. Our room was quiet. AC worked well even on 3rd floor. Only complaint was that we needed to shower right away but we didn’t have any hot water. I texted the hotel and they had someone come up to fix it within 30 minutes but we were on a time crunch so my daughter had to take a cold shower.

10/10

Exceptional

20 Jun 2026

Heidi

Amazing stay will be my go to from now on!

8/10

Excellent

18 Jun 2026

Kenneth

Is currently underway construction on the outside...and was hard to find...but accommodations were very good

10/10

Exceptional

15 Jun 2026

Karen

Gabby on the front desk could not have been more helpful. She was friendly and welcoming making sure I had everything I needed and knew how to get around town. Even when the Uber driver was confused with the roadworks she offered to speak with him. She also gave a great explanation about the history of the train station and what could still be seen.
The rooms were so so clean. Nice size and could spread out.

Self

10/10

Exceptional

15 Jun 2026

Velma

I liked how they reached out to ask if I had any comments or concerns. I shared my concern with them and they were quick to fix it.

Friends

8/10

Excellent

14 Jun 2026

suzanne

Just thought at a nice hotel like this there would be complimentary coffee for guests in the morning . It would be a nice touch for those wanting am coffee before conferences .

10/10

Exceptional

14 Jun 2026

Marcos

The construction around the hotel demanded a new path to get to the main entrance, but the signs around the property and adjascent blocks IS TERRIBLE!!! YOU MUST MAKE IT BETTER!

Partner

10/10

Exceptional

09 Jun 2026

William

.

Family_with_children

8/10

Excellent

09 Jun 2026

Abigail

clean, staff didn't speak very good English which made navigating construction to the hotel hard. Lack luster directions on emails and warning emails

Partner

10/10

Exceptional

07 Jun 2026

Ivan

The hotel was great. The staff was not helpful.

10/10

Exceptional

06 Jun 2026

Leah

Room was clean. Beds comfortable. There were two trains inside the hotel with trains cars the length of the hotel. It was so unique. The entire hotel was picturesque. All the staff were helpful except the valet driver couldn't drive our manual vehicle. Would stay again.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Eric

He stayed in the train car and it was a neat experience. Really had a great time.

Friends

10/10

Exceptional

01 Jun 2026

Michael

Friendly staff, quite, nice atmosphere.

Family_with_children

10/10

Exceptional

31 May 2026

Donald

Excellent stay and experience

8/10

Excellent

31 May 2026

Courtney

The staff was great and the building is beautiful, but some areas were run down. The area felt somewhat unsafe at night.

Family_with_children

6/10

Pleasant

29 May 2026

Tricia

This is one of our normal “staycation” choices but this time it seemed like something had changed. Checkout took forever as it took two of the staff seemingly not knowing what they were doing. The room didn’t seem as clean as normal, shower and bedding not 100%. Mid morning someone used a key and opened our door, not sure how that happens either! Might think again before we visit again sadly.

Friends_and_family Family

8/10

Excellent

26 May 2026

Terry

Na

Partner

6/10

Pleasant

25 May 2026

Gina

We were in town for Indy weekend and paid $600 a night to stay. Our AC was not working all three nights and by night three we were brought two fans, one which we had to put in the hallway bc it was so dirty. The desk comp’d our parking, but on race day my husband that has a heart condition fell ill enough to no be able to attend.

8/10

Excellent

25 May 2026

Cindy

Beautiful and intricately designed hotel inside. Loved all the historic touches plus early 1900’s railroad/train theme. Very clean and quiet. The only thing we didn’t like was all the construction outside the hotel so we usually had to Uber in and out from The Spaghetti Factory restaurant which was close by. Otherwise it was very nice for our stay.

10/10

Exceptional

22 May 2026

Jody

The staff in every area were excellent and experienced! They were friendly and helpful!
Since there is a new hotel being built across the roadway there are under construction signs and detours, the staff are quite happy to help.
People are extremely careful and helpful to give information from places to visits to restaurants to try.

Business Partner

10/10

Exceptional

21 May 2026

Kimberly

The bathroom wasn't clean when we first walked in.

Friends

10/10

Exceptional

19 May 2026

Stephanie

I did not eat breakfast.

Self

10/10

Exceptional

18 May 2026

Rick

One of a kind location. We attended a Black Tie wedding in the Grand Ball Room. The Art Deco historic event center was breath taking. Staff was excellent every where. We booked two nights in September only we are staying in the Pullman Cars. What an adventure. We did not even have to leave the hotel.
We highly recommend this location.

Partner

8/10

Excellent

17 May 2026

William

It took me an hour and a half just to find the Hotel. Had to call 3 times to get directions. Finally the third person stayed on the phone until I got to the hotel doors.
The rest of our stay was good. We enjoyed staying in a train car room except my wife had a hard time getting up and down the stairs into the train car. Those are probably better suited for people under 62 years of age.

Partner

10/10

Exceptional

16 May 2026

Cindy

They answered all our questions and were very friendly

10/10

Exceptional

15 May 2026

gordon

Great hotel. Great location. Great bar and food. Great trains. Great city. Many thanks

Self

10/10

Exceptional

14 May 2026

Stephanie

Amazing place to stay for easy access to the stadium! Very clean hotel! Had everything we needed. Would stay again!

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Kristina

Great stay!

Friends

10/10

Exceptional

10 May 2026

James

just an awesome hotel. the architecture is just beautiful. very unique place. highly recommend

Family_with_children

10/10

Exceptional

10 May 2026

Kandice

Had a great time staying at this location! The hotel was nice and the location was wonderful! The staff was very friendly and helpful! Definitely would stay there again!

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Heather

Closest hotel to Lucas Oil stadium. Would definitely stay again.

Partner

10/10

Exceptional

09 May 2026

Brittney

Everything about this hotel was 5 stars!!

Family

6/10

Pleasant

09 May 2026

Mark

Came I. For concert. There is only 1 singular entrance to the hotel due to construction and it is only accessed off one road …Hotel should have reached out through Hotels. We drove 3 however in bumper to bumper traffic with only one bright spot that the hotel has valet only to find out the valet only has spots for half the guest hotel contains. So we were “ permitted” to unload our bags but we had to find our own parking , which meant going back into traffic and the directions they gave for a garage was not useful due to road closures.. I am sure it will be nice once construction is done but would not consider unless you call and get directions to the entrance which would have saved us from being 2 hours late to. Concert when downtown was packed with cars.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Myria

Sorry used bar of soap in shower. Water very slow to drain in shower. Parking is terrible with construction very hard to maneuver downtown. Valet full on arrival paid 85$ to park in parking garage down street. Had to pack luggage several blocks.

Friends

10/10

Exceptional

09 May 2026

Robert

Very nice stay. Convenient location in downtown Indianapolis

Partner

10/10

Exceptional

08 May 2026

John

Very good experience for our family we will come back to stay thanks.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Debbie

We stayed in a train car, excellent!!! Loved it!!

Partner

6/10

Pleasant

02 May 2026

Abigail

The traffic was out of control. We struggled to find the entrances. I followed the messages but it was still difficult. The property was very nice though.

10/10

Exceptional

26 Apr 2026

Jody

Everything was perfect

Partner

6/10

Pleasant

24 Apr 2026

Scott

Clean and well maintained for an old building.
Restaurant should be avoided, poor service and food quality.
Great location to navigate Indy.
Valet parking over priced with few affordable or convient alternatives.
Staff friendly but slow to react to special requests.

Family_with_children

10/10

Exceptional

20 Apr 2026

Yanelkis

I loved

8/10

Excellent

20 Apr 2026

Sean D

Due to the construction around the building, which isn’t documented when using certain travel website finding and parking around the hotel that can be very difficult. That said the hotel is amazing and I highly recommend staying in one of the trained car rooms. Loved it.

Partner

8/10

Excellent

18 Apr 2026

Lynette

Love the architectural elements of this well maintained facility. The train care rooms are a wonderful novelty. Staff was courteous, helpful and extremely pleasant. There is currently major road construction that was a bumber bit the facility has no control over but went out of their way to ease this. The only complaint I have is that the airconditioning was very loud. But over all a wonderful facility. Would recommend.

Friends

10/10

Exceptional

13 Apr 2026

Paulanda

The hotel was clean and extremely quiet

10/10

Exceptional

13 Apr 2026

Denise

My stay was great, staff was professional, helpful and friendly. I have told many people about my positive experiences and hopefully they will consider staying at your awesome hotel 😊.

8/10

Excellent

09 Apr 2026

josh

Clean room, nice property. Great location.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Daniel

Stayed one night but wish we would have stayed longer. If we come back, we will definitely stay in one of the rooms in the train.

Partner

10/10

Exceptional

06 Apr 2026

Jona

This place was SO cool. It's built into the old train station. I highly recommend staying here, especially if you have children.

10/10

Exceptional

05 Apr 2026

Jacob

Nice hotel

Self

8/10

Excellent

03 Apr 2026

Bethany

This is a very cool building! Two things that I had wish that I had known though....
This is an active train station. You can hear the trains coming through.
They do not have ANY parking. The only option is to valet your car for $50!
It also smells very industrial. Like being at a mechanic's shop. Would be amazing for little kids (if you stay in a train car) or train enthusiasts, but I would not stay here again.

Family

10/10

Exceptional

02 Apr 2026

April

Room was amazing, staff was Amazing Crystal at the front desk saved me I was locked in the ball room and she rescued me and gave me a history lesson about the room I was locked in. She was so nice. Thanks for a great stay.

10/10

Exceptional

31 Mar 2026

Patrick

Cool hotel, bar has good food and drinks, and has full menu until 2 am! Crystal at the front desk was absolutely incredible!

10/10

Exceptional

30 Mar 2026

Ashley

My children and I loved this hotel. The staff was super nice and continuously checked on us throughout our stay. The hotel Is so spacious, there’s plenty of room in the common areas to relax together. The rooms are very nice, the bed was very comfortable and the lighting and furnishings were perfect. I loved all the train accessories and so did my kids! They were especially intrigued by the train cars you could sleep in. We’ll have to try that next time!

Family_with_children

8/10

Excellent

29 Mar 2026

James

Love the ability to sleep in a train. The old union station is gorgeous. It is connected via the Skywalk to the Convention center which makes travel outside not necessary depending on where you want to go.There needs to be more amenities, like a happy hour with free popcorn and lemonade for guest. I think paying to park at the hotel even though I’m already paying to stay there is ridiculous.This is the normal for downtown hotels but the pricing was way too high. Overall I would stay again.

Partner

10/10

Exceptional

29 Mar 2026

Tiffany

Location is great! The construction is crazy outside though!

Family_with_children

8/10

Excellent

29 Mar 2026

Brandi

Expedia does not clarify that parking is valet @ $50/night or a 5 minute walk at $30?/night. One of the receptionists was talkative to the point of irritation. The hotel is beautiful, the scent is a little strong but not offensive, the lobby is aesthetically pleasing but minimally functional for an influx of check-ins. I was \"soothed\" about the adjacent train track which was weird at check-in and especially so after a train right outside my room window was incredibly quiet. All-in-all, highly recommend as a special occasion booking or a higher-end \"regular\" booking.

10/10

Exceptional

28 Mar 2026

Mary

We brought our Grandsons and slept in train car 008. They absolutely loved it. We enjoyed walking around the hotel getting pictures with all of the statues and talking about the history. Crystal was at the counter when we checked in. She is an amazing person and is very proud of her hotel and its history. I could have talked about it with her a long time but the littles were impatient. We will definitely stay again!

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Holden

No parking outside of $50 \"first come, first served\" Valet parking was a big sticking point. Outside of that, wonderful place to stay

Partner

10/10

Exceptional

26 Mar 2026

Don

It was a great experience! The hotel is awesome and the staff are amazing, very nice and friendly! The room was extra clean & neat! If I visit Indianapolis again I’m definitely booking with you guys 👍

Friends_and_family Friends

8/10

Excellent

25 Mar 2026

Lisa

Clean room and unique train decor. Located in the heart of downtown near Lucas Oil and the convention center.

Partner

10/10

Exceptional

24 Mar 2026

Kelly

The hotel is well maintained and also nostalgic . The downtown location makes it accessible to restaurants and shopping downtown . Staff I also great.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Jessica

Rooms were spacious and very clean! Easy access to Convention Center.

Family_with_children

10/10

Exceptional

23 Mar 2026

Christopher

The whole concept is awesome. Feels like you are staying in a train station, but clean, with the train car rooms running down both sides of the hotel. Both myself and my daughter loved it and wished we knew about the train car rooms. Probably would have requested one. Also, the pillows are the best I have had at a hotel in a long time.

10/10

Exceptional

22 Mar 2026

Rick

Book a train car room. Plenty spacious and unique!

10/10

Exceptional

22 Mar 2026

Kevin

Beautiful place to stay and pleasant staff

Partner

10/10

Exceptional

20 Mar 2026

Alison and Kenneth

Wonderful staff, clean rooms, fantastic restaurant, perfect location.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

andrew

Bar was great -
Grand Hall was spectacular

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Lynn and Lauryn

Advance notice of the road closure and how to get to the property. We had to park .5 miles away and drag our stuff with us. Advance notice of the TRAIN that runs noisily behind the hotel. The room shook several times in the night. The toilet needs attention (stains). The furnace filter needs replaced. Thick layer of dust. Minimal amenities for what I thought was a nicer property in your portfolio. Overall, underwhelmed.

Family

10/10

Exceptional

15 Mar 2026

KATHLEEN

Our room was very spacious and clean. We were on the second floor so we were able to enjoy seeing all of the train cars down the halls, also these cars are available to rent! We also ate at the restaurant for breakfast and our food was delicious! We would definitely stay here again if the opportunity arises!

Partner

10/10

Exceptional

15 Mar 2026

Kim

We stayed in the train car! Was a neat experience. Staff was great! Short walk to Gainbridge Fieldhouse! Would def stay again!

4/10

Poor

15 Mar 2026

Mark

Didn't use

Partner

10/10

Exceptional

15 Mar 2026

Vanessa Ann

Room was nice very clean modern. The hotel is in area under construction so you need use valet services at this time.

10/10

Exceptional

14 Mar 2026

Oscar

Excellent hotel just kinda confusing getting to the hotel due to construction.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Kimberly

Everything was very clean and staff were so friendly!! The train car room was a fun quirky experience. The construction around the hotel is unfortunate but texts and emails were supplied to help with all the necessary directions and instructions. Such a wonderful location and proximity to downtown!

Family

10/10

Exceptional

10 Mar 2026

Eric

Cool historical facility, only downside was the construction that was happening during my visit.

10/10

Exceptional

08 Mar 2026

Jamie

Clean, very unique

10/10