Name: Home2 Suites by Hilton Indianapolis Downtown
Address: 115 N. Pennsylvania Street, Ste 150, Indianapolis, 46204, US

8/10

Excellent

24 Jul 2026

Gerrard

Overall, the property is well maintained and very nice rooms. Valet parking was a bit pricey, but no issues with my vehicle. There's a pool, but it is quite small.

Friends_and_family Family

10/10

Exceptional

23 Jul 2026

Angela

Veey clean and easy to check in/out. Perfect location.

10/10

Exceptional

21 Jul 2026

Karla

Excellent clean place. Enjoyed our stay!

8/10

Excellent

20 Jul 2026

William

Breakfast food offerings were good, but the layout, traffic flow, and seating was an issue. The juice machine should be by the coffee, and the plates and utensils at the front of the line. The hotel was promoting making breakfast sandwiches, but the english muffins and bread were after the eggs, ham, and cheese items. The waffle cups should be before the waffle maker. The line to get the food was right on top of those eating. More seating is needed. We ended up eating in our room one of the days.

Partner

10/10

Exceptional

20 Jul 2026

John

Was very conveniently located.

10/10

Exceptional

19 Jul 2026

Kim

Lots of space in the room. Comfortable beds and close walk to Gainbridge.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Kyle

The AC didn’t work in our room. Check in took about 25min since no rooms were ready at 530pm

6/10

Pleasant

19 Jul 2026

Jake

Had no issues with property set up.

Family_with_children

8/10

Excellent

19 Jul 2026

Stephanie

Pros: The staff were wonderful. The rooms were large and clean. Great location.

Cons: very small pool, free breakfast was packed and there were no plates and things kept running out with one poor woman trying to keep it filled and running

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Lisa

Quiet, clean room in an extremely convenient location with valet parking. We would definitely stay here again!

6/10

Pleasant

19 Jul 2026

Chelsey

Good location and generally clean/modern rooms. Elevators are terrible, we tried to use stairs at one point but half the stairwells are restricted to emergencies only and even that was inconvenient. We arrived at 5 pm for 3 pm check-in and thankfully had our room type ready, but the 3 families in front of us arriving at the same time were told their rooms weren’t ready yet - 2 hours AFTER check-in when most were traveling for a Fever game and weren’t able to access before having to head to the Fieldhouse. The breakfast area is poorly laid out and took our family 30 min to wait in line due to the poor design and slow movement of people. Not terrible, but not somewhere we’d stay again.

Family_with_children

10/10

Exceptional

19 Jul 2026

Myrlande

Breakfast was delicious, fresh, and well-prepared.

10/10

Exceptional

18 Jul 2026

Timothy

T

Family_with_children

8/10

Excellent

17 Jul 2026

Meredith

Loved the roomy accommodations with kitchenette and lots of storage and counter space. Good value for the money, convenient location. Comfy mattresses and at night the room was blessedly quiet and dark. Breakfast included was convenient and good, with eggs and either sausage or bacon and waffles in addition to muffins and toast and, one day, biscuits and fresh fruit.

Parking available by valet or convenient self-park (with in and out privileges) around the corner. If you choose the latter, read the fine print on the ticket you're given at the front desk to understand how to access and pay for it.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Beth

Front desk staff & valet staff were very friendly but breakfast staff not so much. Breakfast food was good, but we had to wait for almost everything because they had not refilled the buffet...we finally gave up on some of it. Valet staff very nice but we waited over 30 mins for truck and my hubby finally walked (a 5 min walk through alley of homeless people in the heat) to get his truck himself and then drove back in traffic to get me and my bag because so many people were waiting for their cars. As far as the rooms, we felt they were very nice and beds were comfortable.

Partner

2/10

Poor

15 Jul 2026

Sarah

I never got a confirmation email or any email regarding my stay. The dates were incorrect and they were unable to change it or reimburse.

Self

8/10

Excellent

14 Jul 2026

Jonathan

This hotel wasn’t bad. Our first had a broken ac unit so they got me another room the following day. The new room was more spacious and its was very nice. The hotel is in a building downtown so the building is not a looker. I also overlook they charge $48 a night for Valet parking and that’s your only option to park at the hotel unless you want to find a cheaper nearby parking garage. That $48 was a lot and kind of ruined the experience for me. I didn’t think to check because most hotels offer free parking.

Family_with_children

10/10

Exceptional

13 Jul 2026

willa J.

It was clean, located in a great spot, and the staff was super kind. If we return to Indianapolis we will 100% stay here again!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Stephanie

Overall great experience!

2/10

Poor

13 Jul 2026

Bryan Joseph

This is the worst hotel I’ve ever stayed at. I travel several times a year and I’m shocked at just how bad this hotel is. I had several issues with poor customer service ranging from parking/valet issues, inaccurately advertised services and prices , housekeeping problems etc and every time I brought up issues to the staff they got super defensive and played the blame game instead of trying to resolve issues. Please do yourself a big favor and DO NOT STAY HERE.

Self

8/10

Excellent

12 Jul 2026

Nikki

Clean and comfortable hotel. Family accommodations. Excellent breakfast! Nice & helpful staff. Parking not too user friendly along with being expensive.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Melissa

This place is a great place to stay. My
Only complaint is the breakfast and the pool. The pool was ice cold. The breakfast was constantly empty
Of foods and it would take a long time to get filled up and they’d only then bring a couple of the item when there’d be a room full of people waiting. Was also disappointed in that someone with a gluten allergy wouldn’t be able to eat since items with gluten were in the same container as those not.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Kem

The overall stay was a nice experience. Our only complaint is we had to make 4 calls to the front desk, before we finally got the requested towels and wash clothes. It was a very unpleasant and unnecessary delay experience…

Family_with_children

6/10

Pleasant

09 Jul 2026

Nancy

Parking was added to the cost after arriving

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

John

Room smelled and part of the floor was buckling and uneven.

Family

6/10

Pleasant

06 Jul 2026

Brandi

So there is no parking so we had to valet. The night time valet was not very nice. Plus forgot to check in our car multiple times so we had to wait for the car.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Melissa

A wonderful stay for the entire family.

Family_with_children

8/10

Excellent

03 Jul 2026

Norris

The elevator was broken. Otherwise great stay.

Partner

10/10

Exceptional

27 Jun 2026

Jamie

Quick last minute booking for a larger group with children. We went to an event downtown and it was very convenient staying here. I always dislike paying for valet parking but it’s downtown Indianapolis. Everything was ok except the horrible “view” out the window.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

DAVID

Very old building…average upgrade

Partner

10/10

Exceptional

25 Jun 2026

jennifer

Staff was extremely helpful with early check in. Everything was excellent with the stay.

Business

10/10

Exceptional

23 Jun 2026

George B

The breakfast this morning was good. The location of the hotel is great. We went to a basketball game downtown.
Staff was friendly Valet service is really well run. They do a great job.

Partner

8/10

Excellent

22 Jun 2026

Neil

Clean room, slept very well on a comfy bed. Gym was good. Checked in early thankfully. Was a great stay

Self

10/10

Exceptional

21 Jun 2026

Elizabeth

Great location - quick walk to event we were attending. Breakfast was nice, pool was enjoyable for kids. Staff friendly and valet was courteous

Family_with_children

10/10

Exceptional

21 Jun 2026

Kristal

Staff was very friendly. Room had extra towels, blankets and dishes/silverware for the kitchenette. Great place to stay for me and my dogs while on business. Lots of great nearby food places as well.

Business Partner

2/10

Poor

20 Jun 2026

Jamarkis

Poor check in experience with zero help from the front desk attendant Zach. Elevator was broken and out of order and the coffee station had old cold coffee.

Booked for the wrong day while in the lobby and still was forced to book an additional night without a refund or help from the property to resolve our issue.

Overall poor experience and will not be staying at a Hilton hotel again, especially this location.

Partner

6/10

Pleasant

20 Jun 2026

Tricia

Rooms were clean and big however, I booked a king room and got a 2queen room- very disappointed to say the least when you pay $300 plus $48 to park you should get what you ordered. Yes we booked through hotels .com but we booked it 5 weeks ahead of the event we came for. Booked on May 11 and stayed June 16. The lady at the desk said that’s all they had. I even showed her my confirmation of the room. We had another room booked for 2queens for others with us and when we checked out they tried to put parking on both rooms when we had one car that they even parked (valet). Thought they could do better in reservations area.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Carol

Everything was excellent, except the breakfast was a bit underwhelming. The hotel was in close proximity to Gainebridge where the Fever play.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Lori

Our room was nice and clean but the hotel itself was a little below par.
One elevator was out of order and the other one was very slow.
Too busy for 1 slow elevator!
Showing wear and tear but nice staff and clean rooms so it was okay

Partner

10/10

Exceptional

14 Jun 2026

Rachel

It was perfect.The only thing wrong is the pool was broken

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Margo

Stay on 6.13.26
Stay was good, room decent. Parking sucked, no onsite parking unless you valet for $48

Partner

10/10

Exceptional

12 Jun 2026

Judith

It was the perfect place to stay for our first Indiana Fever game!!!! Easy to get to, short walk to the Gainbridge Fieldhouse.

Partner

2/10

Poor

12 Jun 2026

Heather

Accidentally purchased the wrong date and immediately tried to fix it. The property manager would not return my call or help this scenario despite multiple attempts and immediately reaching out. We did not stay but they were very very unhelpful.

10/10

Exceptional

11 Jun 2026

mickey

.

10/10

Exceptional

10 Jun 2026

Aaron

The room was perfect in every way & very well stocked with all amenities. The staff Bernice & Zachary were absolutely fantastic & graciously helpful across the board. The morning breakfast both days varied with eats, tho was so delicious and filling, all things kept fresh & new! I sadly don't drive however the attendant was kind with hellos & goodbyes as I adventured around downtown. I will be back as I truly LOVED my stay 100%. This place gets two thumbs up for this A+++ service to help me enjoy my Birthday. Thank you.

Self

10/10

Exceptional

10 Jun 2026

Gary

T

Family_with_children

10/10

Exceptional

05 Jun 2026

Liga

Their continental breakfast was much more than donuts and coffee. The variety was really great 👍. But be prepared for valet parking.

Family

10/10

Exceptional

03 Jun 2026

Adrian

Everything was good

Family_with_children

10/10

Exceptional

02 Jun 2026

Ian Michael

Complimentary breakfast was pretty good. Clean. Staff was responsive. Valet was quick.

Family

2/10

Poor

01 Jun 2026

Amber

Better cleaning

Self

8/10

Excellent

30 May 2026

LaToya

The staff was uninviting not friendly…. Just awkwardly there… to be a hotel in the downtown the city. They were not even very knowledgeable or even offering or interested in why we may be in the city to offer a restaurant’s or events … or that we just missed the biggest race in the world!!! It suffice for an overnight stay …I had children ….no suggestions of why you’re in the city to possibly help or make our stay better. It is summer not even a ZOO mentioned.

Family_with_children

6/10

Pleasant

26 May 2026

Mrs Alison

Breakfast limited and hot items not labelled. Room was clean but pillows were soft. Some front desk staff not the most helpful, answered queries in a lacklustre way and on check out wasn't even asked if all was OK. As this was my 5th hotel stay in 3 weeks of being in different states, the difference in customer service was noticable

Partner

10/10

Exceptional

19 May 2026

Oscar

Perfect spot around everything and was clean plus safe !

Friends

6/10

Pleasant

19 May 2026

James

You probably don't respond to this, but I had to leave a day earlier than expected. I asked to get some relief for this 24 hours in advance, but the desk clerk said the manager declined.

Also the fee for valet parking was very expensive at $40 per night.

The room was very nice and the location to downtown was excellent.

James Robertson

2/10

Poor

18 May 2026

David

I have stayed in many Hilton hotels all over the country, and unfortunately this property left a bad taste in my mouth. On arrival I waited 30 minutes for the Valet service, after I checked into the room I realized they did not give me the King size bed that I had reserved and paid for even though I booked this months ahead and was given a very poor excuse that they were all taken. I have a 3 year old son who loves to swim and was looking forward to that. The pool was out of service all 3 days I was there. The man working at the front desk had a couldn’t care less attitude about everything and acted like I was a bother to him even though my questions were very valid. My recommendation DO NOT stay at this property. Very poor and should not be called a Hilton.

8/10

Excellent

18 May 2026

Shelly

The room was clean, and the staff were friendly. The front doors were locked at 8 p.m. and you needed to use your room key to get in, I liked that. It was close to a lot of things within walking distance. The continental breakfast was ok, but no hot scrambled eggs or sausage and gravy, the second day we went out for brunch. Overall nice hotel, would stay there again.

Partner

10/10

Exceptional

16 May 2026

AZAD

Yes the breakfast was fresh and it included variety. The hotel was very clean the staff were very friendly, very good hotel, I recommend it

Family

10/10

Exceptional

04 May 2026

Sarah

Excellent hotel. Very clean, and staff were very accommodating!

Friends_and_family Family

8/10

Excellent

02 May 2026

LaPatrick

Valet parking only, but to be expected. The staff especially the valet was awesome. .

6/10

Pleasant

16 Apr 2026

Jessica

The bathroom in our room and down by the breakfast/pool area was gross. The breakfast was not the best. The valet was way backed up when we got there with only one employee, but he was so kind and worked very hard to quickly get us parked. I definitely would stay again because it is so close to things downtown. It was not that bad, it was okay.

Partner

2/10

Poor

14 Apr 2026

Jasmyn

Unfortunately, this was not a good stay as a long time Hilton Honors member. Our first room had inoperable lights, TV, and hotel phone. We were then moved into a new room where the hotel phone was still inoperable and the AC unit sound was unbearable to sleep through.

Family

10/10

Exceptional

13 Apr 2026

Lori

We have stayed at this hotel for almost 8 years. Its perfect for events downtown.

10/10

Exceptional

12 Apr 2026

Peter

Go Blue!

4/10

Poor

09 Apr 2026

Melanie

The room smelled strongly of smoke. Which was known before we arrived as there was a air filtration machine in th room. Due health reasons this was a problem but, w were unable to change rooms until last night of stay. Later offered a room with 1 bed and roll outs for 5 ppl. Offered equivalent room for final night but with me already treating the room odors and just a few hours left in the stay there was no point of moving rooms. Also, we were not aware that fitness center and laundry were not available prior to booking, due to hotel renovations. Not to mention the shallow pool and lack of towels. Assistant GM (who made an effort to make our stay better) and most of hotel staff very nice, but was put off by the experience overall.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Dana

Great room, friendly staff, and very clean! Will definitely stay again!

10/10

Exceptional

05 Apr 2026

Teresita

Many choices this hotel offerred boiled eggs thanks

Family

10/10

Exceptional

01 Apr 2026

Garth

Enjoyed a big room, comfortable bed, and in room coffee. Breakfast was tasty! Walking area for my dog was very close. Staff was very pleasant to work with. Pool is designed more for kids (3 ft) than adults for swimming.

Self

10/10

Exceptional

31 Mar 2026

Anthony

Everything was the best. Definitely will be staying again

Friends

8/10

Excellent

31 Mar 2026

Karen

The beds were so comfy!! The breakfast was subpar but not bad. The staff at the desk could have been more friendly. In my opinion you should be able to check in at least by 1pm not 3pm . I think the price for this big room is spot on . And I would give it a 7 out of 10 rating.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Linda

Room was big and clean. Our only issue was we had a 7th floor room and we were all excited for a possible view, but then realized our window opened up to a wall- like a teeny interior courtyard with a skylight on top. So we got a bit of natural light but basically looked at a wall. Felt a little claustrophobic. Breakfast was ok- no yogurts or creamers left.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Maryjo

It was a great price for the downtown location. The room looked a little outdated. The breakfast time slot and flow could be better. We went during a busy time and there wasn't much food available. Breakfast was only open till 9am so it was crowded. The parking was inconvenient; we only found valet parking with the hotel.

Family_with_children

8/10

Excellent

30 Mar 2026

Christa

Although the hotel was under renovation overall, it was really nice. The bed was exceptionally comfortable. There was some slight cleaning issues however we took care of that personally. Breakfast was top-tier for it to be free.

Family

10/10

Exceptional

24 Mar 2026

Antoinette

From customer service to great location of Gainbridge arena everything was excellent! Food, parking, liquor right next door.

Partner

10/10

Exceptional

24 Mar 2026

sherie

The location was great. Everything about our stay was great. Going to be our place to stay .

10/10

Exceptional

20 Mar 2026

Emmanuel

Very clean

8/10

Excellent

19 Mar 2026

Allison

The room was clean and exactly what we needed for our stay. The hotel is under renovation currently so the lobby was not as nice. There were also amenities that were not available. Overall, I would recommend it.

Partner

10/10

Exceptional

17 Mar 2026

Rayna

It was a amazing place to stay at

8/10

Excellent

16 Mar 2026

Tyshika

Seventh floor is the coolest in the winter....

8/10

Excellent

15 Mar 2026

Tiffany

They are undergoing renovations so not all of the amenities were available.

Family_with_children

8/10

Excellent

14 Mar 2026

Edith

No where to park unless valet

10/10

Exceptional

11 Mar 2026

Mark

This hotel was convenient to Gainbridge and many restaurants and activities downtown.

Family_with_children

8/10

Excellent

10 Mar 2026

Susan

Staff were

10/10

Exceptional

09 Mar 2026

Shannon

Everything from check-in to check out and all the in between went smoothly, friendly customer service, clean hotel, clean room, spacious, great amenities in the room, quiet. Great location.

10/10

Exceptional

09 Mar 2026

Roger

Room spacious with larger than normal refrigerator. Perfect for family that wanted to save on meals. Easy walking distance to Gainbridge Fieldhouse and other downtown attractions. Also many bar/pub/restaurants nearby.

Partner

10/10

Exceptional

09 Mar 2026

Sherry

This was the perfect place for us to stay for our trip to the Big 10 women’s basketball championship! It was within walking distance of Gainbridge Fieldhouse and many restaurants. There was a Dollar General around the corner and a good jogging route down to the canal area and around the canal. The room was clean and this place was so quiet! If I had not seen people at breakfast I would have thought we were the only ones staying there! The breakfast was good with cold and hot options and there was an indoor heated pool and an exercise room. Just perfect for our stay in Indy!

10/10

Exceptional

08 Mar 2026

Jon

Clean and Nice

10/10

Exceptional

06 Mar 2026

Amanda

Had a great work trip

8/10

Excellent