Name: Baymont by Wyndham Indianapolis
Address: 1540 Brookville Crossing Way, Indianapolis, 46239, US

10/10

Exceptional

06 Aug 2026

Ambria

Clean room nice staff easy process

4/10

Poor

04 Aug 2026

Ashley

The floor was dirty they don't do a good job sweeping, some of the lights didn't work. The a.c. in the room sucked so bad I had to get a box fan. The pool/ hot tub was dirty asf and had hair in it.

10/10

Exceptional

04 Aug 2026

Christine

This was the most comfortable hotel I have stayed at in this class of hotels. Everything was great, I highly recommend it!

10/10

Exceptional

03 Aug 2026

Richard

Great room, pool and breakfast

6/10

Pleasant

31 Jul 2026

Josefina

You get what you pay for. It is outdated, beds looked more like full beds instead of queen. The pool water is very cloudy and has a smell to it. Check in process was easy but was not informed about hours for pool and breakfast. Elevator is creepy, makes a squeaky noise!

10/10

Exceptional

31 Jul 2026

Stephanie

H

8/10

Excellent

29 Jul 2026

joseph

Quick check in at older property. Needs some up attention to updating. Good breakfast. Lotta folks milling around in the parking lot.

10/10

Exceptional

27 Jul 2026

Mike

1 night stop over. The guy who checked us in was very nice and friendly. The room was clean, the bed was comfortable and breakfast was good. We would stay there again.

8/10

Excellent

27 Jul 2026

Madeline

Breakfast was very good; some staff were very friendly, others, not so much. Hot tub was a good bonus. Rooms smelled funny but this hotel was good enough for a quick stay.

10/10

Exceptional

26 Jul 2026

Traci

Very friendly and helpful staff

4/10

Poor

26 Jul 2026

Alexis

I booked a jacuzzi room and was not able to use it because the tub was not cleaned properly. Hair and debris all around and inside the tub. Room felt moist and damp. Probably will never stay here again if I ever take another trip to Indianapolis. Cleaning lady argued with me that my room was clean until I showed her video of my tub.

10/10

Exceptional

24 Jul 2026

Abigail

I always enjoy my stay here!! By far my favorite hotel hands down!

8/10

Excellent

19 Jul 2026

ronald

The kids really enjoyed the pool area - it was really nice. I thought it was a great value (approximately $80 a night). The only gripe was the parking lot was being resealed so that brought some challenges… but I would recommend it overall.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Cindy

Pool was not the cleanest blood on the floor in pool are .went out side glass in deck area will not stay again

Friends

8/10

Excellent

15 Jul 2026

JOSH R

Overall it's ok, everything is pretty dated. The elevator definitely sounds sketchy at the 3rd floor. It was an average stay

Family_with_children

8/10

Excellent

14 Jul 2026

Luis

Todo muy bien.

Self

8/10

Excellent

14 Jul 2026

Tracy

Need clean in microwave as we found paper plate with pieces of food inside. And other everything is great!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Eloy

Clean, spacious room. Close to food and gas stations. Right off the highway too! Nice quiet location.

Self

8/10

Excellent

10 Jul 2026

Tyler

Rooms were very clean and the shower had great water pressure. Breakfast is so so. I travel a lot so I can't do the scrambled eggs and sausage anymore at hotels. Coffee was ok and the selection of condiments for the coffee was fair. It was a good stay. Staff is very friendly. I would return.

Self

6/10

Pleasant

04 Jul 2026

Anna

Stayed on the 3rd floor and had ants in the room.
Elevator made scary grinding noises as it approached the 3rd floor
Breakfast was basic, but sufficient
Pool and hot tub were good

Family_with_children

10/10

Exceptional

03 Jul 2026

David

Very friendly staff, clean astonishment, convenient location.

Family

6/10

Pleasant

01 Jul 2026

Katt Lea

moved to different rooms 5 times. Gave me a key to a room where there is a guest staying and rooms that were not cleaned

Partner

10/10

Exceptional

30 Jun 2026

Vickie

I was very pleased with our overnight stay at this hotel! It was clean, quiet, the beds were very comfortable, the breakfast buffet was well stocked and had lots to choose from hot and cold and the pool was open including the hot tub!! Also the check in was easy and they accommodated my 90 year old mother with a close room. I was very impressed even with the price point being very low!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Stewart

Yes

10/10

Exceptional

28 Jun 2026

Kimberly

Overall it was a great stay for the money spent

Partner

2/10

Poor

28 Jun 2026

Stephanie

This place was a complete dump. Dirty, gross, and VERY smelly. Absolutely not worth $230. Beds were so small, room was dirty, no hot water, the AC did not work and the pool was dirty and smelly and we had to keep asking for clean towels. Not well kept at all. Every time we got on the elevator it made a horrible noise like it was going to crash.

Family_with_children

8/10

Excellent

22 Jun 2026

Tasha

Hair blow dryer was not working, they did offer to change it out but I had my own. The TV channel selection was not impressive at all and sometimes one show would be in English and the next show that came on would be in Spanish. Also, the screen ratio on the TV was too big and could not see the channel number, the staff did try to fix it but was unsuccessful. This is still my favorite place to stay in town, many times with my daughter. The pool and hot are amazing! Other than the dryer and TV, my stay was still awesome and I still love this hotel, they just need to work out a few qinks.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

linda

The room was top notch. Staff was superb and very friendly and helpful! Breakfast was great a lot to choose from eggs sausages biscuits gravy waffles donuts danish cereal top of the line s are always fresh and hot. Staff even came around and ask if everything was okay! Didn't get to use pool and hot tub this time but looked great! Would highly recommend this hotel for sure!

Family

6/10

Pleasant

17 Jun 2026

laura

The internet was down and something was not working properly with the TV.

6/10

Pleasant

16 Jun 2026

MICHAEL

Internet was not installed and has been missing for a period of time. Cancelled booking after first night. Otherwise venue was pretty good but should have been informed prior to booking about no internet.

Self

4/10

Poor

14 Jun 2026

Sarah

The breakfast was terrible, they did not have spare blankets, the pool was cold, the elevator made a scary noise when it hit the third floor, but most staff seemed nice and the room was clean

Family_with_children

6/10

Pleasant

14 Jun 2026

Lonnie

Room had a bad smell and the people upstairs made loud stomping noises until after 11:00 pm when I complained, quieted down about midnight .

Partner

6/10

Pleasant

10 Jun 2026

Tanner

Room was clean. Pool area was outdated and dingy. Elevator was sketchy.

Family_with_children

4/10

Poor

09 Jun 2026

Jordan

Pool water was very cloudy and there was a smell throughout the hotel. Staff was very friendly and allowed us to use the breakfast area for a pizza gathering which was very appreciated!

Family_with_children

10/10

Exceptional

05 Jun 2026

Gerardo

Todo está perfecto

10/10

Exceptional

01 Jun 2026

Eric

Xxx

Friends

6/10

Pleasant

31 May 2026

thomas

1.The outside grounds are just nasty - please clean up th landscape and the trash throughout the facility.
2. Pool and hot tub well maintained and serviced.
3. Front desk staff was excellent!!!!
4. The \"hot breakfast\" was not very good - not real eggs, the sausage links were sticky ( like they had syrup poured om them, coffee pots were empty both days, and room was not serviced.

Family

4/10

Poor

26 May 2026

Alex

Wifi was not working.
Toliet did not flush correctly, had to double flush
Ice marker on 1st floor also not working

2/10

Poor

23 May 2026

Ashley

12:30am the smoke alarm starts going off. Everyone on our floor starts to come out of their rooms, a few people ran to the front desk to ask what was going on. The man working the desk was less than helpful. Not walking down the hall to tell everyone it’s ok that it was just someone smoking in their room. After 30 minutes of the alarm blasting everyone’s eardrums the fire department shows up. Instead of the employee explaining what happened he proceeds to ignore the FD, and guests that are also concerned and needing answers, walking right past them, then casually stroll (as if he had cement blocks attached to his feet) to a room at the very end of the hall to address the smoking issue. Everyone is still confused and asking for answers as he ignores everyone and slowly strolls back to the desk. The smoke alarm went off until 3am. I’ve attempted numerous times to contact someone for a possible refund or SOMETHING to no avail. The entire staff (except one younger girl) was incredibly rude. I called for 3 weeks and every time they kept saying “the manager was in the hospital so there was nothing they could do”. I believed that for maybe a week. The point is don’t waste your money here!! Spend a little more for a better place!

Partner

10/10

Exceptional

20 May 2026

Gayla

Clean, economical and great breakfast menu.

Partner

10/10

Exceptional

20 May 2026

Moises

Amazing service, extremely clean and most importantly Staff was so kind !

8/10

Excellent

18 May 2026

David R.

The room with a jetted bath was great.

Family

8/10

Excellent

17 May 2026

Shane

They kept my deposit and haven’t been able to get In touch with a manger yet to find out why other than the person that checked me out they they can’t give it back cause the sheets were dirty. Big deal you have to wash them anyway unless you didn’t plan too.

Self

10/10

Exceptional

15 May 2026

Sean

Room was very clean, had a smell when we first walked in but once i ran the ac it went away. Room was great as a whole. Tub was great, had plenty of room for 2 people. Will definitely be back!

Partner

4/10

Poor

14 May 2026

Sitij

Need upgrade smell in all the hotel .
They should just stop serving breakfast it will best for hotel.

Friends_and_family Family

2/10

Poor

12 May 2026

Laura

The place smelt like smoke as soon as we walked in. The halls smelt like smoke. The room didn’t at first until all of the guest from a concert came back.

10/10

Exceptional

11 May 2026

Christina

Breakfast was typical but hot. The rooms were clean and staff was nice.

Family

10/10

Exceptional

10 May 2026

Jessica

Great breakfast and nice hot tub and pool.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Patricia

Breakfast was very good.

6/10

Pleasant

04 May 2026

Michael

problems with the Hot Tub

Friends_and_family Family

10/10

Exceptional

04 May 2026

Shane

It was a quiet peaceful stay

Self

10/10

Exceptional

04 May 2026

Lorrie

The rooms were clean, as were the other areas of the hotel. The elevator could use some maintenance. Breakfast was just about what you would expect for a hotel breakfast. We ended up using the pool and hot tub; both were very clean, and there was no overpowering chlorine smell when you walked into the pool room. Sarah was amazing through check-in and checkout.

Friends_and_family Friends

6/10

Pleasant

03 May 2026

Emily

Older property, clean, smells like pot, our toilet wouldn’t flush, the shower pressure was amazing. Breakfast just ok (mostly carbs). Area is industrial.

Partner

10/10

Exceptional

01 May 2026

Keith

Nice hotel

Partner

2/10

Poor

28 Apr 2026

Joshua

1 Star – Very Disappointing Stay

Stayed at Baymont by Wyndham Indianapolis this past weekend and had a very poor experience.

Upon arrival, the bed sheets were dirty. We contacted the front desk and were told clean ones would be brought up, but after waiting over two hours and calling again, nothing was delivered. We ended up having to go purchase our own sheets.

The WiFi—which was a major reason we chose this hotel—did not work at all during our stay. We were told someone would come assist, but no one ever showed. Calls to the front desk were repeatedly answered and disconnected. The next day, we were told it would be working soon, then later told it was completely down. We had to rely on a personal hotspot, which caused issues with work and added cost.

To make matters worse, the fire alarm went off for around two hours late Saturday night, making it nearly impossible to get rest before an early morning.

Overall, very disappointing stay. Poor cleanliness, lack of service, and basic amenities not working. This was far below expectations, especially after confirming these details prior to booking. Would not recommend.

Business Family

6/10

Pleasant

27 Apr 2026

Jose

Pool was a little foggy,and the fire alarms were going off all night. Everything else was good.!

Family_with_children

4/10

Poor

27 Apr 2026

Lori

Floor had cigarette burn marks and the covers did too. Sundays staff at the front desk was very helpful and friendly.The breakfast staff lady was super cute and nice. Hot tub was dirty. Had dirty bubbling around in it Some staff needs work on how to talk to customers and got to handle their needs for their stay.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Mackenzie

It was just OK. I did not see any bugs. My sheets were clean and smelled like they had just been washed. The sitting chair in the room was stained and should probably be replaced. Fire alarm went off around midnight we had to evacuate. When we got the all clear to go back in, the alarm continued to go on and off until 1:30 in the morning. No refund no compensation. Breakfast area has no space. And it was a normal hotel breakfast, it wasn’t great, but it was food. I also did not see any bugs in the breakfast area. The pool and hot tub looked beautiful, but we could not use it because of the amount of people that were in it. While the room was clean, it was small.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

MUHINDO

Good

Partner

10/10

Exceptional

21 Apr 2026

Joseph

Staff is very knowledgeable and friendly. Room was a touch small but beds very comfortable and great water pressure in the shower. Breakfast was good also

Pet

8/10

Excellent

18 Apr 2026

Amy

Staff and breakfast we good

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Pashae

Breakfast was fresh

Family_with_children

2/10

Poor

17 Apr 2026

Daris

I was asking for extra towels and they denied to me. Also the actitud was horrible.

Family_with_children

10/10

Exceptional

16 Apr 2026

Danielle

The breakfast was amazing

Friends_and_family Friends

6/10

Pleasant

15 Apr 2026

Artis L

Breakfast skimpy staff inefficient

Self

10/10

Exceptional

13 Apr 2026

Barbie

Everything was great

Friends

4/10

Poor

12 Apr 2026

Christina

I paid for two rooms but they put the two rooms on totally separate floors. The elevator sounded like it was going to just completely fall apart. The key cards constantly stop working and we had to constantly go back down to the front desk to get a new key card. The WiFi doesn’t work, unless you want to sit in the lobby that is. The building stunk throughout and smoking in rooms was not monitored and constantly smelled like weed on the second floor. The AC unit sounded terrible when it decided to turn on and work. The pool was a pain in butt to even get into bc the keycard lock sucked or the door was broken, I really have no clue. Water just puddles up around the outside of the pool and was VERY slippery. A child hit his head in the pool and the front desk showed no concern for the blood coming out of the child’s head and said all she could do was call the ambulance but didn’t have an incident report or anything to document what happened. Someone also fell in the lobby and it was the same issue. I will not be going back. The breakfast was about the only thing that we all liked.

Family_with_children

10/10

Exceptional

10 Apr 2026

Benjamin

Rooms were clean, pool was nice, staff was helpful. Would recommend.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

cynthia

The breakfast had a very good variety. The temperature that the pool water is set at was way too cold for enjoying.

10/10

Exceptional

08 Apr 2026

Leah

The kids LOVED the pool, and the adults were thrilled with the hot tub. So many places advertise hot tub, but upon arrival, we learn that it is\"closed for maintenance\" or they actually just don't even have a hot tub, that gets Soo irritating, but that was not the case here. The hot tub and pool were both fantastic! Definitely exceeded our expectations!

Friends_and_family Family

4/10

Poor

06 Apr 2026

Madison

The hot tub had a dirt ring in it. There was no towels by the pool. We had to run back and take the ones from our room. The key reader didn’t work to let you have access. You had to get the front desk to open the pool door every time you needed access.

Partner

8/10

Excellent

05 Apr 2026

Heather

Yes food was good, pool & hot tub were nice to rekax in

Family_with_children

10/10

Exceptional

01 Apr 2026

Takasa

The room was definitely clean, jetted pool room clean and didn't smell. Staff was great I came to check in on crutches and the stay helped me with every step from the front desk to helping open doors it was amazing and very appreciative.

Partner

4/10

Poor

29 Mar 2026

Stanley

There was a strange smell in the rooms, and I could smell people in other rooms smoking.

Partner

2/10

Poor

27 Mar 2026

Kevin

I am writing to submit a formal complaint regarding the severe issues my family experienced during our recent stay. Unfortunately, the conditions and service failures we encountered made this one of the worst hotel experiences we have ever had. Due to the extent of the problems and the significant disruption to our stay, I am formally requesting a full refund.
Upon arrival, the hotel strongly smelled of cigarette smoke despite numerous non‑smoking signs. The odor permeated the hallway as well as our bathroom. When we reported this, we were provided a can of deodorizing spray and instructed to use it outside our room—an inappropriate and inadequate response to a sanitation and air‑quality concern.
We also discovered that the whirlpool bath in our suite was non‑functional. Although we notified staff, no solution, repair, or alternative accommodation was offered.
Throughout the first evening, approximately 50–60 individuals occupied the pool area directly below our balcony. The noise level was excessive to the point where we could not hear the television, and our 7‑year‑old child was unable to sleep. Additionally, the pool water was extremely cold and unusable, and there were no pool towels available.
The following day, our toilet malfunctioned. While it was eventually repaired during our absence, we were initially offered only a plunger. Our room was also not serviced—no fresh towels, no trash removal, and no replenishment of basic supplies. This required another trip to the fr

Family_with_children

10/10

Exceptional

25 Mar 2026

Carol

We didn't actually use the spa because we were busy doing other things.

Family

10/10

Exceptional

24 Mar 2026

Keisha

Clean room

Partner

4/10

Poor

21 Mar 2026

Christie

My name and contact information was incorrect, my room smelled like cigarette smoke, my shower didn’t work

Business

6/10

Pleasant

19 Mar 2026

Vicoria

No Wi-Fi. I needed it as i was working from the hotel that morning.
Breakfast meh. Juice machine didn't work danishes were small and thick

Partner

10/10

Exceptional

18 Mar 2026

Aliesha

My light didnt work above the hot tub. Other then that my stay was great.

Partner

8/10

Excellent

17 Mar 2026

Danielle

The pool was a little chilly and the pool area was cold

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Amber

not really kids loud

Self

10/10

Exceptional

15 Mar 2026

Ashley

Room was clean and staff was great

8/10

Excellent

11 Mar 2026

George E

After a major snowstorm the parking lot was barely driveable.

Partner

10/10

Exceptional

10 Mar 2026

Veronica

I will be staying here again in the future. We go to Indy 1-3x a year and this will be our go to spot!! The staff made it worth the trip! The guy running the desk was funny and friendly! The room was clean and comfortable. The pool area was very nice and the hot tub was very nice! The only little tip would be the hot tub could be 2 degrees cooler actually. Should be no more than 104 and it was definitely hotter than that so I could not enjoy it as much as I would have liked. Overall though 5 stars!!!

Family_with_children

10/10

Exceptional

07 Mar 2026

Teddy

Place was nice. Beds comfortable

10/10

Exceptional

05 Mar 2026

Salina

Excellent place to stay

8/10

Excellent

02 Mar 2026

Angela

Clean room

10/10

Exceptional

23 Feb 2026

Tanya

Great staff, clean room.

Partner

10/10

Exceptional

20 Feb 2026

Jennah

Yes

10/10

Exceptional

20 Feb 2026

Allen

Love the staff and friendly atmosphere! The rooms are always clean!

10/10

Exceptional

20 Feb 2026

MICHAEL

Clean spacious room Friendly staff

Self

8/10

Excellent

19 Feb 2026

Bonnie

Everything was good. No complaints. Will definitely be back.

Self

2/10

Poor

17 Feb 2026

Tameka

Property under new management there was no working wifi which lead to me leaving early and wasting my money. The room was non refundable

Partner

4/10

Poor

17 Feb 2026

Shanda

We did not get cleaning service our entire three night stay. We had to ask for new towels. One of the reasons we booked this hotel was the lovely pool and jacuzzi in the photos. It was nice but not clean around the pool. No towels were restocked at the pool. Many many unsupervised children at the pool, who were not staying at the hotel as they had guest wristbands, were very loud and rowdy (as children are of course but they need supervision) in and out of adult jacuzzi, splashing even late in to the night when we though we might find it quieter.

Family

10/10

Exceptional

15 Feb 2026

Naieshea

I loved our stay it was relaxing and quiet

10/10

Exceptional

15 Feb 2026

Adam

Nice

4/10

Poor

14 Feb 2026

Amanda

Upon checking in, I was being told that the reservation was made under my ex husband's name and that he needed to be there in order to receive the room. This Expedia account is solely in my name, my phone number and my email. I am not understanding why or how they had the room under my ex husband who has never been on this account. Made for a very stressful and awkward check in as I was there with my current partner.

Leisure

8/10

Excellent

12 Feb 2026

Shawn

Great room and great experience!

Business_and_leisure Self

10/10

Exceptional

09 Feb 2026

Shaun

All of the above