Quality Inn and Suites Southport

United States , Indianapolis - IN
Indianapolis, 4450 Southport Crossings Drive
Show on Google | Map

100 reviews shown

2/10

Poor

07 Mar 2026

Tichina

Pool was closed
Sockets in room didn’t work
Couldn’t connect to internet

Family_with_children

10/10

Exceptional

03 Mar 2026

Donald

I had problems with Hotels.com. The staff upgraded my room to make up for it

Partner

2/10

Poor

03 Mar 2026

Jasmine

We didn’t stay the pool was closed the room was horrible

2/10

Poor

01 Mar 2026

Courtney

First, we arrived at 11 pm and were told that they only had one room on the first floor that was handicap-accessible, which was fine since we were tired. When we received the key and went to the room, the floor tile was pilling up, the room was not clean, and there was trash swept in between the joined doors, the bottom of the toilet was nasty, the handicap chair had nails pushed through the seat, and the bed railing was rusted out, the door had a gap so wide that if a sex traffickers wanted to get into our room they could have, also the pool area was nasty and cold and stunk, there was no hot tub as advertised, this hotel do not need any stars, and yes, I took pictures to prove everything.

Partner

4/10

Poor

27 Feb 2026

Angela

Only the manager was on duty, it was a wait room didn't small clean. restroom was smelling like urine on the floor plus the tub was duty. I went to the front desk to ask for cleaning supplies to clean the restroom and tub. The tub wasn't clean enough to get in. So me and my husband didn't take a bath. We put a towel in the tub like a mat we didn't even want our feet to touch it. I was so uncomfortable I couldn't sleep.
We checked out early before check out time

Partner

2/10

Poor

19 Feb 2026

Sandra

Breakfast has water eggs only and toast with yogart cup ls

The pool never in working order for past two year I have come to stay her

2/10

Poor

15 Feb 2026

Gary

Dirty room & bed, floor taped together, pool closed, no hot water, breakfast was eggs, waffles, and bread. Had to ask for more than one towel and washcloth in the room, and was told to make sure we left the extra towels in the room when we leave, like they're going to reuse them or they think we want to steal stained gross hotel towels.

Partner

2/10

Poor

18 Jan 2026

April

The first room we checked into had blood splattered on the wall and the mattess protector was ripped and had nasty stains on it. The second room was a little better however the beds looked and felt like they was bought from the goodwill. The mattress protectors on those beds was also torn and very old didnt even need to unzip it to check the matress. The pool area was freezing cold. We had to wear our jackets while the kids swam

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Patricia

Older, dated hotel but quite clean. Breakfast options very limited with few protein options besides powdered eggs. Website should reflect there is NOT an in room safe as we had to drag a lot of cash, gifts and valuables with us all week long. Staff was great and very accommodating. EXCEPT the night auditor on Tuesday night 12/23/25. The filth and bigotry coming out of her mouth and the videos she was watching while at the front desk was repulsive. I happen to be on disability with food stamp allotment and my son is part black. I made exceptional money even for Naples, Florida standards and earned every penny of my social security. This woman ruined a positive experience and review. I owned a dental practice and I assure you she would never represent anything I was associated with. I expect some sort of response as I did not confront her but consider loudly spouting racial slurs and deeply offensive expletives from her speakerphone while guests are sitting in the lobby right in front of her not only unprofessional but extremely insulting. This needs to be addressed because many people would not bite their tongue but may become aggressive towards her behavior.
Overall rating would have been a 4 but for us that experience made it a one, therefore I gave the average of the two.

Leisure Partner

2/10

Poor

07 Dec 2025

Coriel

The room did not seem to be cleaned before we got there. There were stains on the bedding that looked like blood, food stains by the fridge, and toe nail clippings on the carpet also b the fridge. It felt very unsanitary! Disappointed in quality Inn for allowing this. Will never stay here again.

Leisure Partner

2/10

Poor

07 Dec 2025

William

Gross smelly staff had there shoes off and feet on the desk pool room smells like sewage couldn’t stay a the night left and went elsewhere

Leisure Partner

10/10

Exceptional

01 Dec 2025

Raul

Good

Business

2/10

Poor

16 Nov 2025

Travis

Hotel was advertised to have hot tub. It doesn't pool was closed for what reason I don't know. Hotel smelled like chemicals, so bad like they was trying to hide something. Back door to hotel want locked.( Didn't need a let card). Room had all kinds of damage as in bad floors damage bathtub no hot water. I won't stay at another quality inn and suites ever again because of this hotel. I home it for two nights left after the first night and went to a Radisson.

6/10

Pleasant

15 Nov 2025

Emma

The staff was nice. Our TV remote didn’t work and the staff didn’t seem to know how to fix it. The room wasn’t the cleanest when we arrived with a bandaid left on the floor in the corner. The smoke detector was also disconnected.

Partner

10/10

Exceptional

10 Nov 2025

Mary

Was really goodtime and nice People

8/10

Excellent

31 Oct 2025

Michael

Clean and quiet

Business_and_leisure

6/10

Pleasant

30 Oct 2025

Samuel

Needs updated

Business Family

4/10

Poor

28 Oct 2025

Keshia

The room had flying bugs on the walls and bed. The bathroom shower was not clean and there were dirty cobwebs above the window. Although it was quiet for the most part, the neighboring room left their door ajar and light knocking could be heard throughout the night.

10/10

Exceptional

26 Oct 2025

Michael

Yes

6/10

Pleasant

26 Oct 2025

Elizabeth

Two night stay - discovered after the first night that my room door was not locked and didn’t need the key card to open it. Thankfully nothing happened (as far as I know, no one entered the room while I was gone) and the front desk moved me to a different room immediately. Walls are thin and could hear neighbors talking. Rooms could have been better cleaned and the amenities matched the cost of the room (economy). Breakfast was good though.

Leisure Self

10/10

Exceptional

18 Oct 2025

David

Indy postcard show

Towels are gray not white. Shower head is so full of water scaling it does not rotate. Head is on powerful jet spray. Water leaks out back of tub. Smoke alarm missing from wall.

Business Partner

8/10

Excellent

13 Oct 2025

Elaine

Pool was closed-didn't let us know on arrival.

Leisure Family

4/10

Poor

13 Oct 2025

Kelly

Website said there is a indoor hot tub and pool. No hot tub. Went to visit the pool and was told it was closed down by the health department. Side entrance door area was filthy. Stayed 3 nights, had to go and ask for basic essentials that should have been stocked in the room. Had to go down and ask for clean towels. Also was told to just leave my trash at the front desk. Parking lot had trash scattered all over.

Leisure Friends

6/10

Pleasant

05 Oct 2025

Elizabeth

The bathroom had a funny smell. One of the beds seemed like it had a broken spring… the service was excellent though, when we checked in he upgraded us to a double king room for free so we could be on the first floor (no elevator, and we had 3 littles to haul)

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Joseph

Its all really great. I didnt use the laundry this time but it's cool too. The staff are friendly and you cant beat it for the price

Self

2/10

Poor

27 Sep 2025

Christina

2 pillows on a king size. No elevator. Pool broke. No lamp shades

Leisure Partner

8/10

Excellent

27 Sep 2025

Christina

Beds comfortable, restaurant next door, good breakfast older facility but clean

Leisure

4/10

Poor

26 Sep 2025

Bradley

Dirty and run down, no much for breakfast.

Business_and_leisure Family

2/10

Poor

23 Sep 2025

Raymond

My brother got locked in the bathroom. The door knob was broken. The shower and tub were grimy. No elevators for elderly and handicapped. The incidental fees can vary.

Leisure Family

8/10

Excellent

21 Sep 2025

Stephen

Good stay

Room was really clean. Everything was great the only problem was the Wi-Fi didn't reach the room on the second floor.

Business Partner

6/10

Pleasant

21 Sep 2025

Rayettte

The property was nice. The internet access not good. The front desk clerk was great helped out anytime we needed it.

Leisure Family

4/10

Poor

21 Sep 2025

Raymond

Place was dirty. Many broken things in multiple rooms. My brother got locked in the bathroom. The deposit was ridiculous, with a 5-7 business day return. Definitely don't recommend this place.

Leisure Family

6/10

Pleasant

07 Sep 2025

Stephanie

Clean room, pool was out of service, ice machine out of service, no breakfast, quiet. I would stay here again but could use some improvements.

Leisure Family

2/10

Poor

06 Sep 2025

Jerome

Horrble

Hole in the wall,old sheets horrible uncomfortable beds room services never came and cleaned the room not once will never ever recommend

Partner

6/10

Pleasant

01 Sep 2025

Janice

The location needs updates in the room. Commentary breakfast need more varites. Get rid of the stale cereal and have different fruit each day.

Leisure Family

10/10

Exceptional

25 Aug 2025

Phillip

good stay!

2/10

Poor

23 Aug 2025

JayQuan

Aye tear that mfka down gang

Partner

8/10

Excellent

20 Aug 2025

Darlene

This was in a great location for my needs.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Antonio

Everything was nice

Leisure Family

6/10

Pleasant

06 Aug 2025

Alexandrea

Check in was slow and someone in the lobby was trying to sell me perfumes. The lady made me uncomfortable and then the staff shouted my room number out loudly so they knew where I was. We ended up unable to sleep and left around 9pm. Felt unsafe. Exterior doors to hotel did not lock and they same people remained parked out back the entire time we were there. Right next to my car and room.

2/10

Poor

01 Aug 2025

Jill

Would not recommend. The room was costly and the bathtub didn’t even work

4/10

Poor

01 Aug 2025

Alexandra

The experience was awful. Dirt on the floor, mold on the shower curtain, holes/stains on the towels, and the shower head was atrocious. Half of the lamps didn’t work, and the ones that did had stains all over the lamp shade. The staff was friendly and nice, but I paid entirely too much for an outdated, dirty, and cheap motel.

Leisure Family

4/10

Poor

27 Jul 2025

Brandon

They decided to clean the carpet in the room. Half of the floor way soaked. We had to wear shoe to walk on it. The room had a mildew smell in it.

Leisure Partner

2/10

Poor

27 Jul 2025

Marcus

Worst hotel ive ever seen

Whole building stunk. Rooms all had a nasty odor. First room had paint chips and dirt on the carpet in the corners of the whole room. It stunk in there. Had a spot in the ceiling where you could see a leak had happened. Glass behind the tv or paint chips couldnt get a good look. Remote for the tv didnt work. Bath tub definitely had mold under the caulking i could smell it just walking in there. Got a second room, equally had the same horrible smell throughout the whole building. Lights poorly powered the bathroom they flickered on so slowly, definitely could see mold forming through spots in the caulking, ironing board cabinet was cracked open, missing light bulb in one of the light fixtures and the comforter looked like it had been eaten by bed bugs and i keep mentioning it but the whole fn building just stinks. Also ac doesnt work in the hallways and stairwells. Also the back door that should only let in occupants with a key card will just open up without a scan.

Partner

4/10

Poor

25 Jul 2025

Kimberley

The TV didn’t work. There wasn’t an available elevator. Had to take stirs every time. Hot in the room.

Leisure Partner

2/10

Poor

23 Jul 2025

David

Poor quality at the quality inn.

The room smelled moldy and like stale soccer cleats. It was very humid and the sheets felt damp. The day after I left my allergies really flared up which I attribute to the mold. We didn’t notice until the second day that the carpet was damp around the window air conditioner. The bathtub faucet was coming away from the wall. I ask to move rooms or at the very least get a dehumidifier for the room in the morning after the first night but wasn’t able to do either.

Friends_and_family Friends

4/10

Poor

20 Jul 2025

Nathan

Bathroom walls had some brown booger like substances on the walls. The room was quiet which was a bonus. The hallways were recently redone but the overall facility is showing its age.

Leisure Friends

6/10

Pleasant

16 Jul 2025

Heather

There was a weird smell in the hallway. The staff was very friendly. Breakfast was a disappointment and it says you are not allowed to take it back to your room. I believe I got bit by bed bugs I had at least ten bites on me drove me crazy for about 5 days after getting back, finally gone though.

Leisure Family_with_children

6/10

Pleasant

30 Jun 2025

Verified traveler

Its alright......

Pool was like ice! Shower pressure great, hot water....no only gets luke warm. Bed was comfy. No outlet close to one side of bed but its still doable. $40 for an early check in is ridiculous.

Partner

6/10

Pleasant

29 Jun 2025

Amber

Definitely pricey for the quality. There was hair in our shower & mold in the shower. Plus there is only 2 towels to shower with even tho we had 4 people. Overall not a terrible stop. But not quite clean. Front desk gentleman was kind!

Leisure

8/10

Excellent

29 Jun 2025

Abby

It was just whatever needed for the price that we paid. A little rundown, but we had great service

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Joseph

Hotel near shopping and food options

Business Self

10/10

Exceptional

23 Jun 2025

Patricia

Office clerk was very friendly

What I didn’t like was kids on the premises, smoking and drinking alcohol. They were all
under age.

Leisure Self

4/10

Poor

21 Jun 2025

DeShanta

Room had mood

Business_and_leisure Self

4/10

Poor

20 Jun 2025

Nicole

I have stayed there before and was pleased; unfortunately, this this time I got a call while we were checking in for surgery if we really needed a handicap accessible room. The room we got was 1st floor, bot accessible which was ok but not where they promised and I didn't feel.safe. No top stop(looked like it had been kicked in) and I could see light all around the door. They offered to move us, but, after surgery? No.

10/10

Exceptional

16 Jun 2025

Mindy

From front staff to jacuzzi tubs pet friendly..my future wife n i had a graet stay

Partner

4/10

Poor

14 Jun 2025

Javan

There was construction ladders located in the pool area just laying out. Very dangerous. Pool door was propped open by a cone. Ventilation within pool area provided raw sewage smell that made it unbearable to sit in.

Bathroom floor within the room was coming up. Soap dispenser was missing from shower. Stains on shower curtains.

Stains on window curtains.

Friends_and_family Family

6/10

Pleasant

14 Jun 2025

Christine

Disappointed overall. No hot tub even though stated in property description. Very limited breakfast items. Only allowed 2 towels per room, regardless of how many guests-we had two king beds. Vending machines old and only accepted cash. Rooms small and seemed run-down. Sheets and comforters stained-looked like urine stains. Wouldn’t recommend unless no other options available from the surrounding hotels. Lower price reflects property condition.

Business_and_leisure Family

4/10

Poor

09 Jun 2025

George

The condition of the room and cleanliness of the room was very poor. The main door to the room would not close properly and the bathroom sink and floor was covered in the previous person's hair. The bed was comfortable but I am concerned if the sheets were changed or just remade due to the lack of cleanliness of the bathroom.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Gregory

Worked on a pinch..

TV remote didnt work, told front desk and they were suppose to fix Saturday morni g, but did not nor was there room service. No hot water in shower and AC leaked into room on my second day

Self

10/10

Exceptional

07 Jun 2025

Cheryl

The staff here and the Hotel in general is an all around 5 stars. I've been in Hospitality for 29 years an I have to say they are exceptional!! Mine an my Husband's go-to Hotel always!

Partner

10/10

Exceptional

04 Jun 2025

Mercedes

my only complaint that I would have about this hotel is their breakfast. Only thing that they served was some eggs that look like that someone didn’t know how to cook them waffles and yogurt, but the yogurt was activity yogurt as in they really didn’t want nobody to eat the yogurt. The orange juice was a very low quality type of orange juice. That’s my first time ever experiencing that at any hotel outside of that my overall stay was fine. The furniture in the room is a little outdated. They don’t have smart TVs at least the one room that I was in was not a smart TV. they do make you pay a deposit so I would check my room out after checking in because I had a couple of minor things that was wrong with the room and if you get a but head worker they would probably try to keep your deposit. The staff there was all friendly. The pool was open. If you’re staying longer than a day, you have to go to the front to let them know that you want room service. It’s supposed to be a smoke free environment, but it definitely was not a smoke free environment because I walked down the hall a couple times and could smell cigarettes. So outside of the breakfast and cigarette smell my stay was good and I had two younger children with me

Family_with_children

10/10

Exceptional

02 Jun 2025

Agusta

10 out of 10 will do it again

Friends_and_family Family

2/10

Poor

27 May 2025

Joseph

Honestly one of the worst hotels I’ve ever stayed at. It was not clean at all and the entire place stunk like garbage and poop.

Friends_and_family Friends

2/10

Poor

26 May 2025

duane

Would not refund. Please send refund.

My father had emergency surgery and the hotel would not refund my money.

I told them I can supply the proof of the surgery.

Please do what you can to refund the stay of 267.00 dollars.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Jessica

Decent hotel stay

This is an okay hotel. It had decently comfortable beds, was generally clean. It’s in a great area - so there were always things to do relatively close.
The pool was small and freezing, no elevators, and entirely too many smells - honestly smelled like a bottle of Ax spray had exploded everytime we walked in. I wouldn’t stay here if you’re sensitive to smells - it was so overpowering

Friends_and_family Family

2/10

Poor

22 May 2025

Verified traveler

Left within an hour of check-in

We didn't even stay the night. The pool was tiny and absolutely freezing, the staff was rude, the beds were SO uncomfortable. We checked in around 7, tried to swim, but the pool was not heated and also VERY dirty. It was also very crowded because of the size. we ended up leaving before 9pm.

Friends_and_family Family

10/10

Exceptional

20 May 2025

Michael

Excellent stay. Staff is friendly, the room is clean, and all is really great!

Leisure Partner

10/10

Exceptional

19 May 2025

Brad

Great experience for a week

Stayed for a week. Staff was friendly, helpful and very professional. Room was clean and attractive. It was a great room for the price!

Friends_and_family Family

2/10

Poor

14 May 2025

nickie

Cops was called on a man. He was drunk knocking on doors. The bar nexts doors car was getting hit by a drunk driver.

Leisure Partner

10/10

Exceptional

13 May 2025

Jef

Worth it.

The location is excellent. It's generally in very good condition (small exception in my room). The staff was very nice and very responsive. And the price was hard to beat.

Self

6/10

Pleasant

11 May 2025

Mashelle

Our room (137) we were unable to close the bathroom door. I pushed hard and got it to move some put it was scratching the floor so stopped. Clearly no one has closed it recently. Reported to front desk staff. There had been some “rough” repairs/patches to the bathroom wall but needs to be finished in a professional and complete manner.

Leisure Family

2/10

Poor

09 May 2025

Eric

Sheets are worn and stained. Bathtub had toilet paper in it. No shampoo. NO HOT TUB, WHICH WAS THE REASON WE BOOKED HERE! FIX YOUR LISTING

Leisure Family

2/10

Poor

07 May 2025

Kenneth

We left the next morning of a two day stay. Got there in the dark, just before midnight and went to room #120. Everything in the room looked like it was from a garage sale. There was surface rust on the metal side table lamps. The bedsheet had holes in it with makeup or marker stains. Had to go to the front desk to get a replacement, which ended up similar. The one-piece tub/shower stall had been painted over with some type of wall paint with paint chips in the tub. Because it was so late we slept in our clothes. Brushed our teeth and immediately checked out. So far there’s been no way to get any refund due to last minute booking thru Expedia instead of at this hotel. There was no Quality at this Inn. I would rate this 3 stars out of 10.

UPDATE: hotel did authorize the cost of second day and Expedia Cust Service is crediting the C/C within 3-5 business days.

Leisure Partner

6/10

Pleasant

05 May 2025

Nicole

It smelled amazing in the lobby and hallways. Unfortunately, hair wad in comforter. Breakfast after 8:30 am really said someone was already gone or ready to go home

Partner

4/10

Poor

04 May 2025

Verified traveler

No Tell Motel

Dirty. The tub constantly ran. The closet wall was taken off and just leaned up against another wall. I couldn’t tell if the sheets were just reused or clean super wrinkly sheets. The carpet was gross everywhere I went. I’m pretty sure I saw a couple prostitutes there. Seems like a cheap no tell motel. I’ll never stay again.

Self

10/10

Exceptional

29 Apr 2025

Donald

Clean

Leisure Partner

4/10

Poor

29 Apr 2025

Erika

$100 deposit that you wont get back until 72hrs after you check out was not aware of b4 booking so i didnt have enough money for my trips meal and had to have my husband send me more money

Friends_and_family Friends

4/10

Poor

26 Apr 2025

Jeanie

Needs A LOT of updating.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2025

Verified traveler

Needs work

We came for a convention, so we didn’t need anything fancy.. I will say there was water damage on the ceiling, the corner of the ceiling by the window was peeling, we had stains on our bed spreads, there was soap scum on the shower head, and the walls had mud repair on them but never painted over… our first morning we go up, went for breakfast and they had started shutting down already because they stop breakfast at 9 which seems kinda useless since most hotels keep their breakfast going till 10 to accommodate all guest…. The second morning, we got up at 8:30 to make it in time for breakfast.. the pool was open, but was cold, and the pool room smelled awful, even with the ventilation system on, it still smelled bad…

Overall, the customer service was alright, but the hotel itself needs work.. We would probably not come back.

Friends_and_family Family

6/10

Pleasant

14 Apr 2025

Victor Biak

In general it is OK with the price I paid. Noise can be heard from-the other room. Soap, lotion and shampoo shoukd be more available

4/10

Poor

13 Apr 2025

Sara

Spend more money and go somewhere else

The bathroom had hair on the floor and shower, the drawers were dirty, the phone didn’t work, the coffee maker was unusable, there was something stuck to my sheet, and the shower was cold - even with the knob turned all the way on hot. And they do not have an elevator. We paid for two nights but we left after the first night.

Friends_and_family Family

2/10

Poor

13 Apr 2025

April

I was supposed to stay 2 nights I got there at 1am and they gave my room away for a no show. I didn't get a phone call or email asking if I was come. They was completely booked because there was a softball tournament in the area. The front lobby was dirty and need a good washing.

4/10

Poor

06 Apr 2025

Julie

The pool area was small and pool area was dreRy

Leisure Family

4/10

Poor

05 Apr 2025

Dannielle

Woke up to the ceiling leaking water during heavy rain. Floor ended up getting soaked! Front desk only provided us with extra towels 😩

Leisure

2/10

Poor

29 Mar 2025

James

They advertise having a hot tub. But they do not have hot tubs and wouldn’t help me at all about it. There were also burn holes in the pillow case in my room.

8/10

Excellent

29 Mar 2025

Mary Frances

The only issue was the breakfast was just so so

Business

2/10

Poor

24 Mar 2025

Ashley

All of the bedding was stained, the beds themselves leaned to one side and had huge holes where people have slept. Every surface was disgusting with random substances and dust. The lamp was broken and had some kind of substance inside the shade. The curtains had a giant burn. The toilet was gross on the outside like it wasn't wiped down in months. Each town was a different texture and had a ton of stains. We spoke to the front desk to try and get a different room or at least beds and they told us to come back at midnight.

Business_and_leisure Family

2/10

Poor

20 Mar 2025

Felisha

Its dirty no hot tub

6/10

Pleasant

18 Mar 2025

Jackie

Hotel was fine for our stay. Clean, nice area for restaurants and bars

10/10

Exceptional

14 Mar 2025

JON

Extremely friendly staff and very interested in me as a guest

Leisure Friends

2/10

Poor

08 Mar 2025

Rheana

Stained comforters. Windows open with no screens. Trash and glass all over parking lot. Breakfast was not breakfast. Claims a pool and hot tub. No hot tub. Pool was closed because it was freezing cold. Overall horrible experience

Business

4/10

Poor

02 Mar 2025

Christopher

Shower head was disgusting full of mold and mildew, loose electric outlets in the room which is a hazard room 105

Business

4/10

Poor

24 Feb 2025

Debra

I would not recommend

Was told many times that the pool would be open and never opened up. The room was not great. The tub needs to be replaced. The flooring was buckling up all over the room. Extremely small tv and the room was extremely stuffy and had to turn the air conditioner on. The ice machine is located next to the washer and dryer in a dark room with no light switch.

Partner

2/10

Poor

23 Feb 2025

Christopher

Absolutely horrible

Hotel was disgusting. Room was gross and dirty. Mold on the bedside table. Urine on the wall. Beds were not neatly made. Floors have not been vacuumed. There were French fries in the hallway all weekend long and never got cleaned up. Went for the pool and the pool was ice cold because their heater went out. People just running around at all times of the night I’m pretty sure the owners are living in it. Homeless man was sleeping at the entry way as well. Just horrible all together

Friends_and_family Family

2/10

Poor

17 Feb 2025

Kimberly

Disappointed

Absolutely would never stay again

Friends_and_family Family

2/10

Poor

11 Feb 2025

Brandi

Wasted Key cash

The room was absolutely awful for the amount of key cash credit wasted. The entire hotel reeked of mildew and pee, and there was dirt and trash littered throughout the hallways. Our room was acceptable for what it was although it smelt heavy of ammonia. However, the jetted jacuzzi tub did not match the pictures on the hotels app and me and my wife believe we were given the wrong room. To avoid any conflict we just accepted it for what it was. The tub on e turned on blew out what looked like dirt and paint chips into the water. We did not use it after that.

Partner

10/10

Exceptional

09 Feb 2025

Marsha

Amazing for the price. Comfortable, great staff.

Friends_and_family Family

6/10

Pleasant

03 Feb 2025

michelle

we stayed for an event at Lucas stadium staff was was good, first room was horrible blood on wall, and one of the beds unmade no pillow cases staff switched rooms right away and apologized 2nd room decent floors sticky and not swept beds decent hard, and bathroom had no vent but cleaned enough, its not a 5 star hotel but reasonable for a one night stay. pool seemed to be up and running didnt use, breakfast seemed ok we decided not to eat no fruit, had waffle maker some yogurt you get what you paid for ran down needs tons of updating bed covers mattress covers torn mattresses old and stained sheets were clean though.

Leisure Family

4/10

Poor

03 Feb 2025

Zach

Stay somewhere else! I picked this property because it was affordable and offered indoor pool and hot tub. Well it was affordable but that’s about it. No hot tub at all..that needs to be updated online. The pool doesn’t heat so it’s unusably cold and the whole area smells bad. The room wasn’t clean. Stains everywhere. Slight odor when u walk in. The showers were room temperature and so grimy and run down I almost waited to shower the 2 nights until I came home. The ice machine doesn’t work u have to change floors and then u get little black specs in the ice. Overall not a great experience would not recommend. Lots of affordable options in the area I will go to next time.

Leisure Family_with_children