Norwood Inn Suites Indianapolis

United States , Indianapolis - IN
Indianapolis, 2349 Post Dr 1
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100 reviews shown

10/10

Exceptional

21 Mar 2026

Hiram

Good

Partner

2/10

Poor

21 Mar 2026

Jordan

Shower tub have mold.
The pillow is dirty.
The wall is yellow stain, look like the cleaner never clean it.
The window have hole, can feel windy enter from outside.
No towels, some food leftover in microwave.
Customer services worker were not there.

Friends_and_family Friends

2/10

Poor

21 Mar 2026

Michael

Roches and bedbugs don’t not stay here I repeat it’s infested with bed bugs and roches
Very upset all my things have bedbugs

Partner

2/10

Poor

20 Mar 2026

Susan

Very first day we get the elevator it smells like somebody been smoking marijuana.
the second day we needed towels cuz we only had one towel and one rag when we came but they had no towels or bags. they didn't have none the whole time we stayed there the room was kind of nasty the toilet was leaking water in the floor every time you flushed it because it was loose. I got a good price but honestly it wasn't even worth it

Partner

2/10

Poor

18 Mar 2026

Anna

We asked for a non-smoking room, we got a room that had cigarette burns on the furniture and top blankets. The bathroom smelled of mildew and had visible mold. We stayed from 10pm-4am. We would not have stayed at all except we were too tired to drive safely at that point. We had already been on the road for more than 12 hours.

8/10

Excellent

11 Mar 2026

Dawn

I don't know

2/10

Poor

09 Mar 2026

Owen

Nasty horrible

Self

2/10

Poor

09 Mar 2026

Michael

Roachs in my first room . The clerk nearly refused to issue another room & gave a lot of sas because I didn’t want too sleep in a room with roachs. We finally got a second room just for their to be more roachs

2/10

Poor

08 Mar 2026

Grace

This is a very basic motel where they provide just a bed to sleep in. The place has not been renovated since its original inception. The only advantage it had was close to the I 70 for easy access.

Family_with_children

2/10

Poor

07 Mar 2026

Darrien

I seen multiple insects in my room and therefore I chose to leave the next morning. This was very inconvenient and displaced.

Partner

8/10

Excellent

28 Feb 2026

Ronald

Very courteous

Self

10/10

Exceptional

28 Feb 2026

TaWanda

Staff always

10/10

Exceptional

28 Feb 2026

Dawn

So very nice, and accommodated

8/10

Excellent

25 Feb 2026

David

Yes to a point besides one drawer had a used condom left in it but everything was good

2/10

Poor

23 Feb 2026

Timothy

Worst stay I’ve ever had bugs everywhere holes in the wall sink hanging off just gross

Partner

2/10

Poor

21 Feb 2026

gary

My stay was horrible the room above me was so loud all night I reported it to the front desk and they didn’t stop them. I left at 3:30am because I couldn’t wait until 11:00am checkout

Partner

8/10

Excellent

20 Feb 2026

Ronald

Everything above

Self

2/10

Poor

08 Feb 2026

Patrick

They put in me a room I didn’t reserve, with two double beds. When my key card didn’t work getting in, they put me in a room with 1 king bed, which is what I reserved. But this second room, #316, didn’t have a microwave or mini-fridge. But more frighteningly, it did Not have a smoke alarm! The bare wires were exposed where it should have gone. There was black mold in shower wall and lights above the sink barely worked. The stairs were dirty and lots of trash piled up outside the back exit door.

Business Self

4/10

Poor

01 Feb 2026

Brittany

Leisure Family_with_children

2/10

Poor

31 Jan 2026

Jeffrey

Staff is horrible

Business_and_leisure Friends

2/10

Poor

31 Jan 2026

Jeffrey

Staff is very rude and steals

Business_and_leisure Self

8/10

Excellent

30 Jan 2026

TaWanda

Excellent

10/10

Exceptional

29 Jan 2026

TaWanda

I enjoy my stay the staff is awesome!!!

I love it here

8/10

Excellent

23 Jan 2026

Ronald

Yes

Self

10/10

Exceptional

21 Jan 2026

Virginia

Ash is the night desk guy and he's sweet polite and always ready to help with anything

6/10

Pleasant

19 Jan 2026

Courtney

The staff was unwelcoming the room was okay clean supplies and bedding room got warm i seen a few roaches smh had me on the edge but i felt safe.

Business

2/10

Poor

14 Jan 2026

Neamiah

Little no real equipment..

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

payton

Good for the price

2/10

Poor

13 Jan 2026

Joshua

When I arrived with my service animal, the front desk demanded “ID” for the animal and refused check-in, even after I showed ADA guidelines. My service animal was waiting in my car and not disruptive. The hotel’s Expedia listing allows service animals, yet staff ignored federal rules. Very frustrating and inconvenient.

Business

8/10

Excellent

09 Jan 2026

Ronald

The room itself

Self

8/10

Excellent

05 Jan 2026

Ronald

Staff is great especially the guy who works desk some nights, he a country man from SD he's the nicest one and accomadates as best he can.

Business

10/10

Exceptional

05 Jan 2026

corey

They r just great. Clesn rooms.

8/10

Excellent

27 Dec 2025

Ricky

Staff friendly.

Self

2/10

Poor

26 Dec 2025

Juron

I’m not gonna lie. I normally don’t leave review but that room had roaches

8/10

Excellent

26 Dec 2025

Ronald

Yes

Business_and_leisure Self

6/10

Pleasant

25 Dec 2025

Virginia

Never wentto the Gym but the Havac unit definitely kept the room warm and cool without issue

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Sky

Budget friendly hotel lock your car doors

Leisure Partner

2/10

Poor

17 Dec 2025

Cinthia

the window did lose all the way, one of the pillow case have a obviously cigarette burn , smell terrible and the service person did give me the information right write or told me the room number.

Business Self

2/10

Poor

17 Dec 2025

Dominique

it stunk the guy at the front desk was so musty the toilet barely worked mold in the mini fridge ice bucket filthy bugs in the ice machine

Family

2/10

Poor

14 Dec 2025

Daniel

The staff tried to extort a100 dollar cash deposit from me

Business

2/10

Poor

08 Dec 2025

Ethan

Stained sheets,pillows,blankets the towels were dirty and had yellow stuff on it, lampshades were stained with brown spots, tv hardly worked , hotel stinks of weed and cigarettes and the deadbolts didn’t even lock and the top lock slides off so your basically forced to sleep with an open door

Business

2/10

Poor

07 Dec 2025

Brandon

Room had roaches. Faucet was broken. Holes in the wall. Had mold in the room. Sheets had burn marks.

2/10

Poor

06 Dec 2025

Dee

So disrespectful and unorganized

Business_and_leisure Self

6/10

Pleasant

29 Nov 2025

Jaywant

not good , window was open , change room, towel was not there

Leisure Family

6/10

Pleasant

29 Nov 2025

Dee

It seems to have changed owners

Business_and_leisure Self

8/10

Excellent

22 Nov 2025

Racheal

Good cheap stay especially to stay warm 🤗🤗🤗

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Charles

It was good

Business_and_leisure Partner

4/10

Poor

15 Nov 2025

Joe D

The AC and heater did work. But I was afraid to look at the filter. They were roaches under anything I have set down like a computer bag when I lifted it there were seven big roaches in the middle of the night. They walked around on your clean towels supposedly clean. The hallways smell like pot marijuana. There was no hanger or no iron no amenities. Looks like it was set up for continental breakfast. But never had it. No room service for 3 days. No one left on my door

Leisure Self

2/10

Poor

14 Nov 2025

Shawney L.

Roaches

10/10

Exceptional

08 Nov 2025

LaToria

Nice clean room for the price.

2/10

Poor

01 Nov 2025

Michael

Cigarette burns on the counters and bathtub. No blanket. Just a thick sheet. Slow check-in (i.e., Manager didn't care.) People running around in Halloween scaring other people. Juice and coffee machines out of order.

Leisure Self

4/10

Poor

21 Oct 2025

ANDY

As a cheap hotel I guess you get what you asked for.
* Started off by having to wait about 5 minutes for someone to show up at the front desk to check me in.
* When they took my card I was informed that there was a $50 room deposit required ($100 for more than 2 days) - I opted to provide cash since it would take about 14 days to get it refunded to my card.
* The room looked nice enough. Large bed, fridge, microwave, tv.
* It was a non-smoking room but there were burn marks on the tub and a very slight smell of smoke by the bed. Neither was severe enough to complain about so I let it slide.
* The bed had decent sheets and was reasonably comfortable.
* Just before going to bed I noticed the smoke detector was ripped off the wall, literally. I didn't feel like changing rooms so I just hoped there wouldn't be an emergency.
* In the morning I went to the breakfast area for a snack before leaving, but it was empty. I checked with the front desk and they said they no longer serverd breakfast, even though the websites said they did.
* If you have low expectations you won't be disappointed.

Self

4/10

Poor

11 Oct 2025

David

No towels in the room, no refrigerator, no microwave, very little hot water.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Cedric

The diamond in the rough

It was good relaxing, but I never received my deposit back🤔

Partner

4/10

Poor

09 Oct 2025

Robert

They stay was ver disappointing. We pu k this place for the breakfast and there was NO breakfast. The rooms spelled musty and everything was dingy. All but one i e machine was broke. Only o e that worked was on 3rd floor. Over all not to happy will never ho ther or recommend it to anyone.

Partner

6/10

Pleasant

04 Oct 2025

Robert

Roaches in 213 air conditioner, had to bang on it to work
Will not be returning again

Business Self

2/10

Poor

03 Oct 2025

Andrea

Bed bugs

Partner

4/10

Poor

02 Oct 2025

Wanetta

No gym, air not working but they fixed it. Staff unconcerned

Partner

2/10

Poor

30 Sep 2025

Eric

There were bugs in the room. The police were called while we were checking in for a drug or domestic violence situation.
We didn’t feel safe here, and won’t go back.
There was not a breakfast provided.

The young man at the front desk was the bright spot, they were very friendly and helpful.

Business

2/10

Poor

17 Sep 2025

Kenneth

Terrible stay. Not safe.

Place is a dump. Smells and drug deals going on in the parking lot. I left.

Self

10/10

Exceptional

06 Sep 2025

David

It was cheap and convenient.

Leisure Friends

2/10

Poor

29 Aug 2025

houston

bed bugs

6/10

Pleasant

29 Aug 2025

Jamarr

The staff was great nice friendly.I received a room that was attached to another just blocked off no microwave no refrigerator,but other than that cool calm relaxing stay

Business

2/10

Poor

28 Aug 2025

houston

absolute worst hotel in the city the front desk daytime staff is pathetic terrible attitude disgusting hotel

Business Self

2/10

Poor

19 Aug 2025

Verified traveler

Wouldn’t be so bad if the rooms were cleaned and free of bugs yep no one likes roaches esp n their bed!

2/10

Poor

11 Aug 2025

Shea

Gross

I checked in and stayed for all of 10 min. First room was wrong size bed then there was mold behind the bed and stains on the sheets. Got correct size bed room and first 2 lights I tried to turn on didn’t, go to check the bed and there is a burn hole through the sheet to the mattress meaning they didn’t change the sheet since it happened. Immediately left and got the $60 cash deposit back and am waiting on a refund from hotels.com as this shouldn’t even be a listing it was so bad.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Andrew

Disappointing Stay

I booked what was billed as an Executive room and was sorely disappointed in almost every respect.
1) The room was in generally poor condition, with apparent water damage and other broken or exposed fixtures. The sheets had stains on them. There were several insects that I spotted throughout my stay.
2) My key card stopped working on the second day. The front desk was quick to replace it. One of the members of the cleaning staff also offered to let me in, which I declined.
3) Most of the ice machines on site were broken. As far as I could tell, only a single ice dispenser on the 3rd floor worked.
4) My internet stopped working in the middle of the afternoon. It was out for so long that I ended up setting up my own hotspot just to get some work done.
5) The hall windows were left open at all times, at least on the second floor.
6) Their website lists amenities including a complimentary breakfast (not offered) and a cafe (not present). I didn't even bother to see whether the advertised indoor pool, spa, or gym existed. None of the pictures on their site appear accurate at all, perhaps being taken from a different property.
7) When I brought this up with the front desk staff, I was told that the information was correct on all 3rd-party sites. When I insisted that their own website ought to be correct, I was told that the clerk had been \"telling him\" to change it for a long time.

I would not have booked a room here if I had known any of this, and I will not stay here again.

Self

2/10

Poor

07 Aug 2025

Dianne

Roach infested

Business_and_leisure Self

4/10

Poor

07 Aug 2025

Dustin

First room i had was swarming with fruit flies and the light over the sink was out. I was moved into a second room and the tv did not work and the light above that sink was also not working.

Leisure Friends

4/10

Poor

04 Aug 2025

Dawn

The toilet backed up when we first arrived & no one came to look at. We were forced to use a bathroom down the hall. The hotel itself was dirty & run down. The staff that worked there were really nice, but this was a nasty hotel to stay

Partner

6/10

Pleasant

03 Aug 2025

Micki

The staff was nice. It's a no smoking inn. However the MJ smell and cigarette smell. Yuck. When I returned each time it literally smelled like someone had been in room smoking. I had to buy sanitizer spray and spray room so I could enter the room. I felt sick after leaving The room I had was very clean. It was the smell

Business Self

2/10

Poor

03 Aug 2025

Carlie

Booked two queens. Was put in a room with two doubles that smelled of smoke even though this was advertised as non smoking. The carpet was disgusting, the floors were sticky, and there weren't any comforters on the beds, only sheets. They advised they were booked and that was the only room available. I attempted to get a refund from Expedia but the property denied it. Stay far away from this place.

Leisure Family_with_children

4/10

Poor

03 Aug 2025

Dylan

The bed was uncomfortable, the pillows were small and ranged from paper thin to concrete. It looked like there used to things attached to the walls but were poorly removed, and several light bulbs were missing.

4/10

Poor

03 Aug 2025

Douglas

The rooms were gross, stains on the carpet and the sheets of I don't know what the sink handle was broken and some the lights didn't work quite right. The cable was out and there were people loitering outside the building at weird times the only saving grace was the staff very polite and respectful.

Leisure Friends

2/10

Poor

31 Jul 2025

Allen

This hotel was not worth the price. I had to ask for a trash can and ice bucket. The hotel needs work and the room needed basic upkeep. The phone did not have a cord and there were roaches everywhere! Recommend staying somewhere else no matter how cheap the price!

Leisure Partner

4/10

Poor

30 Jul 2025

Sammie

Very noisy, felt unsfae, funky smell. Roaches

Leisure Family

2/10

Poor

28 Jul 2025

Marisa

I was very disappointed. The only clean area is the lobby. My hall way was littered with trash. My room was freezing cold and I turned the air down and the had to kill a \"roach\", so I turned the air back up. The toilet seat had to be held down so it would not fall off while using it and had burn marks on lid. I got double beds, the first bed when I sat down, almost came off the base, so I slept in the second bed. Room doors slamming through out the night til bout 3 am, and I barely got any sleep. I felt very unsafe and checked out immediately the next morning. I asked about a refund and was told to contact Expedia. I would like a refund of my money for Friday and Saturday night.

Business Self

2/10

Poor

26 Jul 2025

Tina

I will never stay here again

The room was horrible. I saw two roaches crawling on the floor. Curtains hanging off the rod. The floor was dirty. The bed was very uncomfortable along with the pillows.

Self

2/10

Poor

24 Jul 2025

Christina

Cockroaches everywhere. DO NOT GO

2/10

Poor

21 Jul 2025

Verified traveler

Don't stay here

Dirty, run-down, smoky, cockroaches in bathroom, rude and unhelpful staff

Business

2/10

Poor

13 Jul 2025

Malcom

Terrible

Terrible, rooms dont look like the pictures on hotels.com details are a lie i got a deluxe 2 queen beds. Pillows was tiny and flat. Beds was small rooms wall was paper thin. Could hear the next room people talking and their tv all night.smelled terrible. Not all the lights worked in the room and much much more.......

Friends_and_family Family

2/10

Poor

01 Jul 2025

JULIO CESAR

Nothing

Business Family

2/10

Poor

30 Jun 2025

Verified traveler

Hell Hole!!!!! Stay away!

Smelled like weed from the car to the room. The room smelled like mildew and was 85F. Dirty, 3 of 5 lights worked, 1 towel for 2 guests, TV remote batteries dead and zero amenities. Didn’t feel safe at all. Booked 2 nights and left early the first night to find better accommodations.

Business

2/10

Poor

28 Jun 2025

Earl

The roaches are pretty bad.

Self

4/10

Poor

27 Jun 2025

Earl

Economic stay

Self

2/10

Poor

24 Jun 2025

Anthony

This property is being used as a least property for mostly low income it’s not advertise that way, and the place is poorly maintained, the room is super old and damaged all over the place as is the entire property, the police had to extract the lady two doors down for me one morning, the only positive thing is the AC worked. The water was generally warm, and the sheets were clean the other aspects of the property and Room are really deficient and not represented properly by Expedia.

Business Self

2/10

Poor

16 Jun 2025

Jackson

Absolutely disgusting property, the staff was very dismissive. We were assigned to a room that already had occupants. It was lucky that we were the ones assigned so nothing was stilen, however it gave us an unsafe feeling. The housekeeping also allowed anyone into whatever room they wanted without confirmation of residence. Had to have our keys reprogrammed every 10 minutes, despite keeping the keys away from our phones and magnetic chargers. One of our rooms didnt have a fridge or microwave, and neither of the rooms' remotes worked. Also found several roaches. Very upset with this stay.

Leisure Friends

4/10

Poor

14 Jun 2025

Earl

Was ok

Self

2/10

Poor

13 Jun 2025

Jason

I could not get them to answer and I did not get my room

2/10

Poor

06 Jun 2025

Dustin

While the staff seemed good enough, they have roaches. Like bad.

10/10

Exceptional

05 Jun 2025

Dianne

Front Desk very kind, room was super nice! 4th floor 😍

Business_and_leisure

2/10

Poor

30 May 2025

Skyler

Don’t stay here

The rooms were not what we booked online and they just said we don’t have those rooms. There was stains on the floors and bugs in the rooms.

Friends_and_family Family

2/10

Poor

27 May 2025

Sarah

This place was disgusting! There were bugs in the bathroom that scatter when the light comes on. There was no vent cover in the bathroom just a dusty hole in the wall. The toilet struggled to flush every time. The sink was clogged and backed up with every use. There were no blankets, the carpet was sticky. The whole place smelled of urine and stale smoke. There were the same people 2 days in a row just hanging out in thr lobby. Pot holea just waiting ro swallow your car. Only enough towels for 1 person. Oh and some hair tie left from the previous guest's.

Leisure Partner

2/10

Poor

27 May 2025

Tanner

Unknown bodily fluids on the floor and gross bathroom! Doesn’t sound like customer safety matters with this hotel or to hotels.com as they are still gonna allow you to book this and risk your safety!

Friends_and_family Friends

2/10

Poor

25 May 2025

Ryan

Didn’t like the fact that signs all over say 100% no smoking campus, however our room smelled HEAVY of cigarettes. In the room, hallway and on the elevator too.

Leisure Partner

2/10

Poor

22 May 2025

Christian

They do not care about any issues i have brought to there attention! There response was \"you might as well check out then\"
They don't know what there doing or how to run a hotel might as well be a motel at this point with the dripping ceilings, holes in the wall, trash all over the hallways, roaches in the rooms and hallways

4/10

Poor

22 May 2025

dayanne

Nothing against the person who work the day on the hotel. But this person make it so difficult to have my service dog in there and wanted to charge $30 like she was a regular pet.
I felt discriminate with my service dog and I had to call Expedia to help me to sort it out the situation other wise, I was going to get charge extra $30 and it would not even be worth the deal from Expedia.
I was also charge $50 deposit that it supposed to get back in my card after 3-5 business days.
I haven't seen the return back but I'll give them 2 more days.
In case this hotel won't give me my money back, they are just going to be in my horrible list that never come back to this place ever and I don't recommend this place if you are a person who is allergic to dust or have bad allergies cause the heat/ac machine smells like mold.

2/10

Poor

19 May 2025

Nelson

Horrible place

Business_and_leisure Self

4/10

Poor

16 May 2025

Steven

Don’t expect a 5 star here!

Leisure Self

6/10

Pleasant

14 May 2025

Christina

Upon arrival, my assigned room contained leftover food in the refrigerator; however, the staff promptly addressed this issue and provided an alternate room. While the replacement room was spacious and comfortable, the pillows were inadequate, and low water pressure hindered proper toilet flushing. Overall, the accommodations were satisfactory for a short stay, but I would not recommend it for extended visits.

Partner