Name: Extended Stay America - Indianapolis - Castleton
Address: 7940 N Shadeland Ave, Indianapolis, 46250, US

2/10

Poor

28 Jul 2026

Laura

There was a horrible smell in the room and it was dirty, the windows were unlocked and hard to lock (we were on the first floor), the keycards didn’t work so we had to ask for help when we returned to the room

4/10

Poor

16 Jul 2026

Michele

When I pulled up, there were homeless people camped outside the hotel. The front desk clerk was hanging out with them smoking. The hotel smelled like musty smoke and god knows what else. The rooms need to be updated very badly.

Self

4/10

Poor

13 Jul 2026

Joy

The hotel didn't feel anywhere as nice as what it looks like online. There is an odor throughout that is old and musty. Upon arrival, around 5:30PM, I checked the bedding. The sheet that one sleeps on had a big blood stain on it. The sheets may have been clean, but the stain was noticeable & disturbing. I then noticed a brown goo sticky spot between the bed and the nightstand, like where your phone or can drop while sleeping. Seeing these two obvious issues, I inspected further. There was a chunk of something brown on the closet floor. Then I started noticing how many areas throughout the hotel that have broken flooring, or messed up furniture. The insides of the dressers were so scratched up and worn out looking, I kept clothes packed. I am totally fine with hotels that need some remodeling, but this felt very unclean. The carpet felt sticky so we kept our shoes on the whole time. We were going to a show, so I stopped at the front desk and kindly asked her if someone could please change the sheets and clean up the messes. She said that she could change the sheets, but no other housekeeping was there. When we returned that evening, she had replaced the sheets and removed the brown chunk from the closet, but goo was still there. We went to breakfast at 8:30 (ends at 9:30). There was coffee, hot water, instant oatmeal, 2 generic blueberry muffins and 2 blueberry bars. The price was low, but not worth it. We would never stay here again. Did not sleep well due to ick factor.

Family

4/10

Poor

30 Jun 2026

Damon

Rooms were cleaned daily but the floors were slippery, even next morning. Back door to the parking lot was left unlocked. The safe feeling was nonexistent the couple days we stayed. The front desk was extremely nice, I didn’t complain to them.

Family_with_children

4/10

Poor

28 Jun 2026

David

There was no one at the front desk when we wanted to check in and waited 15 minutes for somebody to show up. We got our key card and left and when we came back later to get into our room, the key card didn’t work. The front desk was closed and we had to go through a phone service to get somebody to call and get somebody back down to fix the situation. Our hotel room linoleum floor was greasy and slippery and dirty.

Partner

4/10

Poor

21 Jun 2026

Donna

I told staff I wanted first floor room due to mobility. I was told there was an elevator . The elevator was broken the next morning with no sign or anything. I struggled to go down 3 flights of stairs due to recent knee surgery . Also web said breakfast. And there was only old coffee and nutrain bars . Will not stay here agin . Staff was not helpful. Also the beds were very uncomfortable

Partner

2/10

Poor

21 Jun 2026

Gwendolyn

Booked and paid online. Arrived with my kid. They had no rooms,

4/10

Poor

10 Jun 2026

Brenda

Out dated facilities. Staff was not at the desk for me to check out.

Self

2/10

Poor

23 May 2026

Paul

Property is old, looks poor and wasn't clean and room smelled like smoke. Had to go to another hotel

Partner

6/10

Pleasant

18 May 2026

Dale

Definitely an extended stay hotel. Most of the folks live there full time. Smelled a good amount of Mary Jane on the property. Lots of dogs too.

Partner

4/10

Poor

17 May 2026

Tony

Entire property smelled of marijuana.

Self

6/10

Pleasant

17 May 2026

Genny Be

The room is dirty..there are lots of cooking oil at the wall..the water in the shower is vey slow

Partner

10/10

Exceptional

15 May 2026

Jannice

Yes breakfast fresh yes

Family

4/10

Poor

08 May 2026

Rebecca

Arrived at approx 3:30, and waited at least 5 minutes for someone to appear to check us in. She was friendly when she did arrive. We got in the elevator and noticed how dirty it was. Then, we got to our room. It was only a double bed vs the queen bed as advertised and paid for. The lamps were dirty and busted. The backdrop on the stove was yellowed and torn, and the burners were purely rust. The bathtub had what appeared to be soap scum around the sides. The wall in the bathroom had brown streaks, who knows what that was? When we arrived back after a night out (1am) the check-in/out window was closed and not a worker to be found. Luckily our electronic key still worked. When we left, breakfast was coffee and prepackaged muffins. We’ve had successful stays at other ES Suites, but will never return to this disgusting, worn down, and dirty location.

Partner

10/10

Exceptional

08 May 2026

Barbara

The staff was great.

Self

2/10

Poor

03 May 2026

Jennifer

Do not stay here with family. I’m single mom with teenage daughter. When we arrived, people parting outside in parking lot. Church in lady announced my room number out loud when theyre were men behind me. Got to end of hallway where our room was and door to our room had been propped open with latch. Also, guy sitting at end of hallway on his phone. Did not sleep all night due to fear of safety. Expedia needs to add a safety part to their reciew:z

Family_with_children

4/10

Poor

12 Apr 2026

RONALD

Room no shower curtain couldn't checkin room 2 not ready almost 630p.

4/10

Poor

11 Apr 2026

Susann

Broken elevator, no toilet paper in our room. Very minimal breakfast (a few granola bars and muffins + coffee). The fridge in our room did not keep the food cold enough and we ended up throwing out meats, cheeses, yogurts. The hallways smelled like pot.

Family_with_children

8/10

Excellent

11 Apr 2026

Richard

The coffee was good. As for the rest, there wasn't much but plenty of places to grab a bite nearby

Self

8/10

Excellent

09 Apr 2026

Carl

Room was clean. No kitchen supplies.

Partner

4/10

Poor

08 Apr 2026

David

The first night was horrible the people beside us played loud music til 1:30 am and we had to get up at 5am. No one at desk to help. 2nd night was better. Floors seemed dirty.

2/10

Poor

29 Mar 2026

Tenisha

Staff was very nice but the rooms were disgusting because they had roaches and it’s supposed to be a No Smoking hotel and the person that was staying above me was smoking in their bathroom with the fan on and the smell came into my bathroom. The breakfast the advertise is a bag breakfast that you can grab and go but it’s first come first serve. 0/10 would not recommend

Family_with_children

8/10

Excellent

27 Mar 2026

Rayvaun

It was no one at the front desk for my check out.

8/10

Excellent

24 Mar 2026

Michelle

The room was clean and the staff was very good.

Partner

10/10

Exceptional

23 Mar 2026

Barbara

Convenient

Self

8/10

Excellent

21 Mar 2026

George

Yes

Self

8/10

Excellent

19 Mar 2026

Antonio

La habitación y la camada estaba muy cómodas lo único malo es que dice que tiene desayuno incluido y nada. No había desayuno

Self

10/10

Exceptional

11 Mar 2026

Barbara

I appreciate the friendly staff more than anything.

10/10

Exceptional

03 Mar 2026

Allen

I've stay at this place evey yr for 9 yrs . The only issues we're the elevator wasn't working, and the vending machines didn't work. Other than that I had a great stay and will stay there again

Self

6/10

Pleasant

01 Mar 2026

Michele

Room was decent, front desk friendly and we slept fine. Points that weren’t so great: Elevator was broken and we were on 3rd floor. For some reason one door to the outside (near the front desk) was propped open all the time and that seems like a safety concern to those staying there since the front desk isn’t staffed after 11. Also didn’t like the general smell once you reached 3rd floor. Overall, I would not choose to stay here again.

Family_with_children

2/10

Poor

26 Feb 2026

Loretta

Book a room . I noted I was handicap couldn’t climb stairs ! Front desk still let me check into the hotel & told me the elevator was broken! Staff should’ve notified customer before hand the elevator was broken before the day of check in ! So customer can find other hotel options

10/10

Exceptional

25 Feb 2026

Barbara

The staff is extremely courteous and helpful!

4/10

Poor

24 Feb 2026

Karen

the floors were dirty and had stickers and chunks of dirt on them. the towels had hairs in them. the kitchen cabinet doors made noises if you walked throughout the room. the elevator was not working and had to walk up 3 floors. the overall appearance of the room was very dirty.

Family

4/10

Poor

22 Feb 2026

Amanda

My room smelled like burned food, the hallways smelled like weed, the decor and furniture was worn and outdated, and the elevator didn’t work The staff were very kind and helpful though

Self

10/10

Exceptional

15 Feb 2026

William

Cleanroon I’ll go there again

Business

10/10

Exceptional

13 Feb 2026

Barbara

The staff is amazing! I stay in Indy every Friday night for work. Charlotte’s hospitality keeps me coming back every week!!!!!

Business

10/10

Exceptional

06 Feb 2026

KendraChing

Everything was great besides the bathtub hadn't been cleaned but I went a bought some stuff to clean it out. Everything else was wonderful.

10/10

Exceptional

02 Feb 2026

Barbara

I’m there every Friday for work. They always work to accommodate me.

10/10

Exceptional

02 Feb 2026

Barbara

The staff is always amazing

10/10

Exceptional

21 Jan 2026

Barbara

Staff was great! The room was very clean.

10/10

Exceptional

19 Jan 2026

Robert

Great stay.

2/10

Poor

10 Jan 2026

Barbara

Front desk was frustrated. Said housekeeping did not show up. The room was bad. This was just not a good stay. I stay here every week for work. I have not had a bad experience like tonight. There is no batteries in the remote. I can’t use the tv. There is no microwave. I can not heat my food. Staff was not very friendly tonight. She was

Business

6/10

Pleasant

10 Jan 2026

Barbara

Staff was frustrated. The room was ok. The tv remote did not have a back on it and the batteries are missing. I can not watch tv at all. There is no microwave in the room. The table is broken and not usable. I have stayed here every Friday for the past 5 weeks. This has been the worse experience.

Business

10/10

Exceptional

27 Dec 2025

Barbara

😊

Business

10/10

Exceptional

27 Dec 2025

Barbara

The room was clean and comfortable and the staff was amazing!

Business

6/10

Pleasant

13 Dec 2025

Stephanie

Towels were stained sheets had burn marks

Leisure Partner

2/10

Poor

13 Sep 2025

Tiyiana

It smells in the hallways, the rooms are decent during the day then as night comes in the roaches come out. Not sure if the they have a vacuum but the 2 rooms (had to be switched due to roaches) hadnt been vacuumed or wiped down..I bring my own wipes and used almost the entire 70 Clorox wipes between the 2 rooms. There are 2 ladies that deserve and better work environment but have always been kind to me. As for the manager who dashes before I arrive, obviously doesnt accommodate the residents but cancels already paid for reservations (because she couldnt get a hold of me) she can talk on her phone at work where as a great deal of us cannot be reached. Horrible stay, they do not accommodate or reimburse and terminate the roaches on 3 floors of the building

Leisure Self

2/10

Poor

10 Sep 2025

Michelle

The hallway has a bad smell and I selected to have 1 king bed and I was given 2 doubles full size beds. Not only that, there was a big bug in my bed and I had to wait until the morning to change rooms because there is no staff overnight. The next room I was switched to when night came another bug was crawling inside the bed. Both rooms have a bad smell to it. I will never go back

Business_and_leisure Family

4/10

Poor

07 Sep 2025

Robert

Staff didn't arrive until 30 mins later and it had a smell

Leisure Self

6/10

Pleasant

03 Sep 2025

richard

Cockroaches

Self

2/10

Poor

09 Aug 2025

Larry

First room had dirty dishes in sink and towels on bathroom floor

Business

8/10

Excellent

04 Aug 2025

Hoss

It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful

Leisure Family

4/10

Poor

02 Aug 2025

Sarah

Never again

My daughter and I were in the area for a concert, and we needed a hotel that had a kitchenette. The price for the weekend was within our budget. However, I would have gladly paid more for a clean place to stay.

The carpets were filthy. Our feet were black after walking across it a few times. There was gum stuck on the lighting fixture next to the bed. There was a 1\" gap in the window that I had to fill with paper towels to keep some of the heat/humidity out of the room. There was sticky/stained spots on the cabinets, walls, and appliances. The bathroom had black hairs on the walls, counters, and in the bathtub. The tv didn't work very well and only got local channels. There were dirty lines and clothes in the drawer of the bureau. I think the only clean (albeit stained) thing in the room were the linens.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Janardhan

Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.

Leisure Family

2/10

Poor

22 Jul 2025

Racquel

Floor was dirty shower curtain not clean.

Leisure Partner

2/10

Poor

21 Jul 2025

Cari

As soon as we walked in, 2 women employees were at the front desk yelling at each other.

6/10

Pleasant

18 Jul 2025

Verified traveler

Overall a good stay

Staff had children messing around at check in, professionalism of staff could be better, but overall they were nice.
There was hair on the floor in the kitchen, floor was sticky.

Self

4/10

Poor

18 Jul 2025

Isolina

Disappointing Stay

This hotel is in need of attention. It is dingy and dirty. Smelled of smoke. Several students reported bugs. It was a painful stay for our school. The help was really nice and helpful.

Business

6/10

Pleasant

13 Jul 2025

Charles

NEEDS UPDATE

There was no fan in the bath.
There was no non slip pad in the path. Pretty slippery in there.

Partner

4/10

Poor

12 Jul 2025

Michele

The room was dirty. The leather chair was stained, and I had to wipe it off. Not sure what it was. The bathtub was dirty. I laid the mat down before I showered in the tub.

Leisure Self

2/10

Poor

20 Jun 2025

Juan

I couldn’t get a room when I showed up at 1am because no one was at the lobby and I wasn’t the only one

Partner

8/10

Excellent

09 Jun 2025

Tiffany

Great location and staff

Leisure Self

6/10

Pleasant

27 May 2025

Rick

Not a stay I'll repeat

Upon arrival at 4:30, the gentleman check us in and then disappeared, we waited for like 15mins until another gentleman went to go look. Came back and finished the check in. Rooms ok, furniture was outdated, bathroom wasn't cleaned enough, hair behind faucet and toilet, old bar of soap in top corner of shower on little ledge. Breakfast, if you wanna call it that, nothing was available Sunday morning around 8:30, Monday had just coffee and couple breakfast bars. Nothing really to drink for kids.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Verified traveler

Average room for average price, courteous staff.

The check in was very friendly and courteous. Amenities seemed a bit limited, I asked about a crib for my child but they didn't have any. Ultimately chose this place because of cost and location near to a function I attended. The large fridge and stove top would be beneficial for longer stay.

Partner

4/10

Poor

26 May 2025

Crystal

My recent stay (May 17-18) at Extended Stay America Suites Indianapolis Castleton was the worst hotel experience I’ve ever had. I traveled with my 13 year old daughter and her friend.
It started when we walked into our assigned room, Room 224. The smell of cigarette smoke was over powering. There’s no way we could have stayed in that room overnight without all of our belongings smelling of smoke as well. We immediately turned around to go ask about switching rooms. David, the front desk attendant was on the 2nd floor and I inquired if it was possible we had been given a smoking room. He informed me that all rooms are nonsmoking. When I explained the condition of our room and asked if we could switch, he said he would see what he could do, as the hotel was close to full for the night.
We went back downstairs and he moved us to 317. He accompanied us to make sure the room was satisfactory. Room 317, at first sight was much better as there was no smell of cigaratte smoke. This is where things really went downhill.
The countertop was covered in a sticky substance, but being a mom, I didn’t mind to wipe it down with a wet cloth.
After leaving briefly to get some food, we returned to the room and I pulled back the covers to the bed nearest the bathroom. It was quite obvious the sheets on the bed had not been changed. It was covered in what seemed to possibly be crumbs. So I checked the other bed, and it had obvious hair in it. (Pictures included).
At this I went back downstairs

6/10

Pleasant

17 May 2025

Rajinder

The hot water in the shower was not working

8/10

Excellent

07 May 2025

Stephen

Cozy. Kitchenette. Great Price.

It was a two day stay for family. It was within 2 miles of my destination so vet convenient as well as close to shopping. A little noisy being next a Lowe’s with truck coming in and out at night but otherwise ok. Chose it for the kitchenette and price. Need better linen.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Keiondra

I’ll be back

2/10

Poor

26 Apr 2025

Velvalean

Roach, terrible rooms, not clean, rooms smell like dogs

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

glenn

Nice stay

10/10

Exceptional

05 Apr 2025

Selena

I have to say the manager was very knowledgeable made me feel so welcome and his staff was also helpful and the room was nice and clean I’m definitely going to stay every time I come Back in town

Leisure Family

10/10

Exceptional

04 Apr 2025

Keith

Nice for the money

Leisure Partner

10/10

Exceptional

30 Mar 2025

Maurice

Yes

Business_and_leisure Self

8/10

Excellent

30 Mar 2025

Michelle

The staff was very good.

Business Partner

2/10

Poor

23 Mar 2025

Laura

The first room I was given stank of bleach, strong enough that it bothered my eyes and throat. I opened the windows to try and air it out but that did not help. The second room had COCKROACHES on the floor and in the sink and food ground into the carpet by the1st bed and closet area.

Leisure

10/10

Exceptional

17 Mar 2025

Telisha

the suite was nice and clean, the staff was very friendly and resourceful, and the breakfast was very good.

Business_and_leisure Partner

6/10

Pleasant

16 Mar 2025

Rachael

Not disability friendly

We booked an accessible room, but when we checked in the clerk had trouble moving us to one in the system. After a call to tech support he was told they couldn’t change it. They assigned us a non accessible room. I am using a walker and my significant other a wheelchair so this was a challenge. We put our things in that room and then moved us to an accessible room later that evening. What is the point of booking an accessible room if this isn’t honored by the hotel? Also we needed extra pillows to elevate a broken leg and were told that they were locked in the manager’s office. All in all, a frustrating experience for disabled guests to have to deal with.

Partner

10/10

Exceptional

15 Mar 2025

Tamara

Nice place to stay

Business Family

8/10

Excellent

12 Mar 2025

Tamara

Nice place to stay.

Business Family

10/10

Exceptional

11 Mar 2025

Brittany

na

2/10

Poor

09 Mar 2025

Verified traveler

BEDBUGS

This property is fighting an infestation of BEDBUGS and called the police on me when I voiced my distress to the passersby’s and asked for a refund. They laughed at the fact that I was bitten up and then lied to everyone who would listen stating they couldn’t tell anyone. The new girl confirmed it. These people were completely incompetent, unprofessional and trying to enhance a situation that didn’t need to be elevated.

The only good thing out of this was how Hotels.com took care of me.

Self

2/10

Poor

08 Mar 2025

Dorisenne

BED BUGS!!!!!! DO NOT STAY

BED BUGS!!! This establishment has bedbugs and they will not admit it but the bits show it best. Watch out if you have children!!!

Self

6/10

Pleasant

03 Mar 2025

Rhene

Nice people but there are roaches and when moved the mattress there was a layer of weird specks between the headboard and mattress.

10/10

Exceptional

26 Feb 2025

Timothy

Good Hotel at a Decent Price

Very nice staff and clean hotel. Comfortable enough, and not too noisy.

Business

10/10

Exceptional

25 Feb 2025

Maurice

Yes

Business_and_leisure

6/10

Pleasant

25 Feb 2025

jessy

Room smelled like cooked beef

Leisure Family_with_children

10/10

Exceptional

26 Jan 2025

Ashley

Decent stay

David was very welcoming and made the check in process smooth! Even followed up with a phone call, to the room, 15 mins after I checked to see how everything was in the room! Room was fine, pretty basic. Didn’t love being at the end of the hallway, across from the exit. Heard everyone coming and going out the door and would feel a slight shake when it would slam shut. Other things, I did notice the “conditioning shampoo” was definitely a leftover of some sort. Only filled about 1/4 of the way, barely enough for one use and there was a travel flosser on the ground, by the bed. Grab and go breakfast I was pretty poor. Would’ve taken fresh fruit over the really sweet muffins and bars.

Self

10/10

Exceptional

21 Jan 2025

Margarito

Customer Service

Business Family

10/10

Exceptional

20 Jan 2025

Margarito

I loved

Business_and_leisure Family

10/10

Exceptional

20 Jan 2025

Margarito

Good people reaponsible

Business Family

6/10

Pleasant

19 Jan 2025

Barb

Noisy patrons

We had to change rooms as first room smelled of a dog and had dirt on carpet

Second room was OK but upstairs guests were jumping up and down causing lots of noise past 11:00pm

Called down to desk twice to complain and they were finally quiet after midnight

Friends_and_family Friends

8/10

Excellent

13 Jan 2025

Daren

The hotel room was clean for the most part, although I did notice a few minor stains here and there. Staff was nice and friendly. I would say a pretty good deal for the price.

Self

8/10

Excellent

11 Dec 2024

James

The reservation desk was poorly staffed with employees who didn’t have customer service skills or an understanding of how a 3rd party reservation works. (Expedia)

8/10

Excellent

11 Dec 2024

Lisa

Ok

Leisure Partner

10/10

Exceptional

01 Dec 2024

Jessica

Thumbs up

6/10

Pleasant

22 Nov 2024

John

I have stayed at this hotel before and it has really went down. The front desk lady was the worst, she was rude and unwelcoming. She didn't speak when my family and i entered the lobby and she was rude to other guest who came to the front desk for assistance.

Friends_and_family Family

4/10

Poor

18 Nov 2024

Jase

TV didnt work

Leisure

10/10

Exceptional

18 Nov 2024

Anthony

Great

Leisure Self

2/10

Poor

16 Nov 2024

LMV

Staff is very rude and they offer 1 cookie per room for breakfast

Business

4/10

Poor

14 Nov 2024

Misty D

First your staff was so friendly! We were in town for the Taylor Swift Concert. They were so friendly and helpful with all my questions about getting to the stadium. The room was definitely the problem. The furniture was damaged, the bathroom outlet has a big gap where a smaller kid could definitely stick something in and get hurt. The kitchen area had grease on the back splash. The bedroom window wouldn’t lock. This was a last minute trip and you were the only place close enough and not outrageously priced. Honestly had we needed to stay for more than a night I’m not sure we would’ve stayed there. But we were only there about 12 hours.